Customer Reviews for U-Haul Moving & Storage of South Lansing

Rating:

5.0

Nothing to improve

Rating:

5.0

Service was great! And the process was short, sweet, and simple. Thank you!

Rating:

3.0

When I arrived a couple of minutes aftery reservation time I was told the two trucks the size I had requested had not been returned. I was offered a free upgrade to a bigger model, but that would have been too big for the cargo I was moving. I ended up with a similar sized cargo van, but it was definitely annoying not having the truck available that I reserved.

Rating:

5.0

Staff was extremely friendly and the place was clean. There were always enough carts to use for moving things. Even the smallest storage unit was spacious.

Rating:

5.0

Continue to keep the rates/cost competitive, I'll always come back when I need the service.

Rating:

5.0

Very satisfied

Rating:

5.0

The person at the counter was very nice and helpful. Entire process from start to finish was pleasant

Rating:

5.0

Staff are always very friendly

Rating:

5.0

Not a thing. Great experience. Just what I needed to get a busy day’s job done. Helpful, friendly staff.

Rating:

5.0

Always welcoming and very helpful

Rating:

5.0

Keep doing what you’re doing!

Rating:

5.0

None, everything was excellent thankyou.

Rating:

5.0

Would really Like a call about being charged twice to my account, besides that everything was excellent

Rating:

1.0

We waited in an empty store lobby for almost 30 minutes before we were helped. Employee saw us and said he’d be right with us before disappearing for 20+ minutes. Rental vehicle was given to us with less than 1/4 tank of gas, multiple emergency light was on in the vehicle, tire pressure was low in every tire, windshield wipers were completely useless, you could barely see out the windshield. I’ve used uhaul multiple times in the past and this was the worst customer service experience I’ve had in a long time, I will no longer be using uhaul for future needs.

Rating:

2.0

Well I was accused of not returning a dolly that I never received. Surely there is a better way to actually check these things (cameras, inventory count, etc) rather than calling and accusing a customer of stealing. The person who checked me in for my rental was great and that was the only positive thing about renting from Uhaul.

Rating:

5.0

Only problem is I had some moisture on the furniture little power mold, but everyone treated me great

Rating:

1.0

I returned the vehicle and I have put the gas in it on Dec 3rd. And now ur saying I had it 33 days no way .

Rating:

5.0

Hunter was very friendly and very helpful. Appreciate you.

Rating:

5.0

Assistance bilingual (English and Spanish)

Rating:

4.0

Very flexibleand helpful

Rating:

5.0

Very friendly service & easy to deal with.

Rating:

5.0

Best U-Haul I've been too and will keep going to for any future needs.

Rating:

5.0

Miesha was very helpful and super nice. Hope I spelled that right

Rating:

3.0

Nothing

Rating:

5.0

Friendly, helpful man assisted with unloading vehicle from transport. Wish all locations were this easy!

Rating:

5.0

Guy that helped me was very nice

Rating:

5.0

Helpful staff, no issues with hookup or return.

Rating:

5.0

Never left the premises but the guy won’t allow is to get refunded because after we got the tow dolly couldn’t get a hold of the seller

Rating:

5.0

Amazing customer service made my move much easier

Rating:

5.0

The employee I was helped by had excellent customer service

Rating:

1.0

I rented a U-Haul from this location, pick up went fine but it all went down hill from that. We ended up needing it longer then expected but I had work early in the morning and I was not able to extend it while I was at work. The truck was due back at 3 and at 3:08 my phone was getting blown up by employees, I was unable to answer so they went to voicemail. When I got off work I extended the trip. However even though it was extended and it said so online they were still calling me. Well we ended up needing it a additional day and we extended it online and it took the money but at some point the transaction got reversed but my additional money was not refunded right away so we didn't know that it got reversed. Well the next day i got a threatening text message and 5 calls at 8:19 am back to back saying if I did not that the truck returned on their lot in the morning when they opened it was going to be reported stolen. So keep in mind renting from here if you are 5 minutes late prepare for texts, back to back calls, and threatening text messages for no reason. Also come Monday morning (the MORNING i got the threating text) the last payment that was reversed ended up being reversed again and fully processed. So for the whole rental we never went over out time but got constantly harassed. Highly recommend another store because this one is ridiculous

Rating:

5.0

I was surprised at how quick it was to drop off. Staff was helpful and courteous! I’ll be back!!

Rating:

5.0

I have used this location before the people are very nice

Rating:

1.0

Individual that hooked up my car did it incorrectly. When I left the facility, the trailer came right un-hooked on the road.! I was lucky I had safety chains

Rating:

4.0

Great customer service! Staff was very nice and attentive if I needed help with getting in. I just think the price is too expensive for the size of a unit, but that’s corporate America for you.

Rating:

5.0

So far I couldn't be more pleased with my rental storage unit. The building is fantastic as it was a renovated hotel and I have a fantastic view from the 7th floor plus my unit is so clean and accessible and even has a bathroom right next to it.

Rating:

5.0

Dustin was very helpful and friendly.

Rating:

3.0

The sign outside said wait in the vehicle at the return station. I did, and an employee walked right by and looked at me sitting in truck. I continued to wait and finally went inside to do the return. It took several minutes to do the return and I asked if receipt would show the actual number of miles I drove. I was told yes but when I got the receipt it only showed the number of miles allotted. I told the lady at desk it didn't have the actual mileage and she made me wait until aft she waited on the next person in line. I appreciate the vehicle we rented but wasn't real pleased with the return staff.

Rating:

4.0

Great customer service. The truck could have been in better shape. I did have issues with uhaul movinghelp movers and storage at another location but this location did well.

Rating:

3.0

I had great service and no complaints

Rating:

3.0

They need to fix the floor in the unit I had, it had two pretty good size holes in the floor, I stepped in o e and twisted my ankle, and they should make sure the units are clean before they rent them back out, mine was not I swept it out before I put anything in it.

Rating:

5.0

I could not personally be there to move in our storage items, however, everything worked out great! Thank you.

Rating:

5.0

That location in Lansing Michigan on pierpont has wonderful customer service and workers that really do a good job / Hunter, Dustin, and the manager great guys

Rating:

5.0

Very nice facility. I would recommend it to anyone.

Rating:

5.0

Dustin was very helpful, polite and professional. Thank you for making a difficult situation easier. Carol Taylor

Rating:

5.0

Staff was very helpful with the entire process

Rating:

5.0

Hunter is always super helpful and the staff there is always great and kind to me. I've been a repeat customer and won't hesitate to use your location again.

Rating:

1.0

Drop off location refused to repair equipment and did not have replacement then never checked in equipment and I was charged again

Rating:

4.0

Great location great service. Thank you

Rating:

5.0

This is my first time using a storage facility, so my review is based on it only being 48 hours since purchase: So far, the facility seems to be very nice. The unit size I requested wasn't available, but the staff was/is highly resourceful, knowledgeable, excellent communicators, friendly/courteous, and professional. The building and grounds at every point I've seen are clean and appear to be well fortified. I'm happy with my choice.

Rating:

2.0

-Was not able to contact the storage unit facility during business hours for issues that only personal could answer, always transferred to to a CCR. -Policies of what can & can not be done at the facility was not clear when speaking to all Uhaul personal that I've spoken to. -While the staff were friendly, felt out of place based on how I was treated versus other patrons. Received less than great service based on these experiences.

Rating:

4.0

Customer service needs to check gas in vehicle before customer arrives and before they leave

Rating:

5.0

Great job- employees were very helpful!

Rating:

5.0

The gentleman who attached the trailer at hookup, and the one who disassembled it at return were both very professional and courteous. Excellent customer service from those two. Made it easy.

Rating:

5.0

The location, staff, and equipment were great. My issue is with U-Haul and their logistics/coordination, which is terrible. My equipment location was moved 3 times, with this last time being 2 separate locations where I had to pick up the truck in Lafayette...travel to Crawfordsville for the auto transport....travel back to the original location to put my car on the transport and then move to my move location to meet the movers. Talk about adding stress to an already stressful day, terrible coordination on U-Hauls part and I will do everything in my power to never use U-Haul again.

Rating:

5.0

The location, staff, and equipment were great. My issue is with U-Haul and their logistics/coordination, which is terrible. My equipment location was moved 3 times, with this last time being 2 separate locations where I had to pick up the truck in Lafayette...travel to Crawfordsville for the auto transport....travel back to the original location to put my car on the transport and then move to my move location to meet the movers. Talk about adding stress to an already stressful day, terrible coordination on U-Hauls part and I will do everything in my power to never use U-Haul again.

Rating:

5.0

Best U-Haul location ever! Glad it’s close.

Rating:

5.0

They were very helpful

Rating:

5.0

They was great, trying to help make sure I ain’t victim of fraud .

Rating:

5.0

Logan looked out for me in a major way with taking care of me as a customer, I suggest his manager give him a raise because customer service was through the roof and hard to find

Rating:

5.0

Excellent location. Nice flat lot. Easy access. Very helpful staff. Very clean and organized.

Rating:

5.0

Guys were on point the entire process, had a trailer rented without a reservation and was back on the road in about five minutes. Great experience, I will be back

Rating:

5.0

Very good service. Quick and easy. Well done.

Rating:

4.0

Lower your prices!

Rating:

5.0

Awesome service

Rating:

5.0

Dustin is the best employee. He went above and beyond for me. I was in a lot of pain yesterday when I got out the truck and he brought my car to me. I did not expect that and was hobbling over. He definitely made my day! Great man and employee!

Rating:

5.0

Maybe have a buzzer to push if nobody is at the front desk, because of doing rounds. I know they lost one customer because we couldn't find anyone.

Rating:

5.0

We drove a brand new U-Haul to Florida! It was the best experience ever!

Rating:

5.0

Great staff to work with

Rating:

5.0

Congratulations!!! To, Mr. Hunter!! Helped me, throughout process!! Showed me how to's! Very Soft Spoken!! Put me@ease!! When! I needed help!! Great!! Selection!!

Rating:

3.0

It’s really frustrating to be charged for going over in mileage when I drove to the locations I indicated to the representative I spoke to. I drove from the pick up (Ann Arbor) to the place I was moving from (Dexter) to the place I was moving to (East Lansing) and to the drop off place (Lansing). My only stop was for gas. If I informed the representative of this, I would assume the mileage would be sufficient to cover the distance I indicated.

Rating:

2.0

Had to locate an employee. Found 5 employees stairing a a golf cart in the bay instead of looking out for customers. Was not very happy. Customer service was poor and employee looked to be having a bad day. Don't know why I typed this out nobody will read this let alone do anything about both locations.

Rating:

4.0

I think it was a good value.

Rating:

5.0

Awesome place. Regular dealer and it shows..

Rating:

5.0

Zach was very helpful and polite!

Rating:

1.0

The damage to my belongings from the herd of mice running rampant was ridiculous. The items that were destroyed can not be replaced at least some of them can not be replaced . Consider that cost when deciding on a storage , they acted like it was no big deal when I told them about the problem.

Rating:

5.0

Service was excellent, staff seemed to really be on top of things all the time especially when Jane moved to manager in that location. I will definitely recommend anyone I come across to store there.

Rating:

4.0

You still had mice

Rating:

5.0

I got stuck in the storage units last night as my access code expired on me and the manager was nice and explained how to regain access. I’m very happy with how nice everyone was to me.

Rating:

3.0

I wish you pro rated. It think it's ridiculous you don't also, the girl that closed my account was rude. I was shocked by it, everyone else was great.

Rating:

5.0

GM was very friendly and helpful and facility was always clean

Rating:

2.0

Jane is awesome! The facility is top notch…clean, well maintained, safe, secure and convenient. Great feeling knowing my belongings were safe. Thank you!

Rating:

5.0

Service was great other than they forgot one furniture pad but we didn't figure that out until after we left.

Rating:

5.0

Jade was very kind and helpful. She took time to make sure my trailer was spotless before I rented it which was greatly appreciated.

Rating:

5.0

Jane’s a great manager. Very friendly and helpful. Much better than the previous manager here that is certain.

Rating:

5.0

Hope I spell his name right. Damien took care of everything. Did the job excellent. Give that man a dollar raise!!!!!!! You wont find jobs and people who care about what they love to do in this world today.

Rating:

5.0

The staff was very nice and helpful.

Rating:

3.0

There were several times in the winter that there were issues with the security passes to log in not working. The large center door didn't always close. One of the elevators was broken. Shutting down access after 10pm to the indoor facility did not match with my work hours and made access difficult. The operators at the generic/after hours number have no idea what they are doing. They could never help me.

Rating:

5.0

Access hours were not added until 10 pm, it is upon request and we were not notified about that.

Rating:

4.0

My Move out Date was March 3/10/2022

Rating:

2.0

I was honestly behind and was surprised that after 4 months or so, they were willing to work with me. I was never able to reach the store manager after multiple failed attempts. One of the representatives sent a text message to the managers personal phone while I was on the line with him marked urgent. I never heard from him and was never able to get a hold of him at all. And I lost all everything for $89.00 credit from selling it. It wasn't that I was delinquent in payment, I already knew this and when call I expected to hear that. But to tell me that I could still get my stuff and then not answer me back?

Rating:

1.0

Staff were fine but don't buy a storage unit

Rating:

5.0

The move in instructions were not clear on how checking in was required. However, the team there was very helpful and showed us everything we needed to know.

Rating:

5.0

Everything was great. I did notice that some parts of the walk/drive way in front of the 10x10 outdoor storage containers had a little flooding. I am concerned about the water drainage.

Rating:

5.0

I was lucky enough to get a unit on the first floor. The facility is clean and very secure. Plenty of carts available to assist in move-in/move-out. I like their billing process as well. I would highly recommend this facility for storage.

Rating:

5.0

If I had ANY problems at all and it was during business hours a staff member would be nice and helpful to a solution to my problem

Rating:

5.0

Its spendy

Rating:

5.0

Thank you so much for working with me during this difficult time. I appreciate the kindness I received from everyone. Kelly

Rating:

4.0

Out lock was changed and we were never notified

Rating:

5.0

The first unit I moved into had an odor. I mentioned it to the manager Ted and he not only relocated us to an adjacent unit he literally helped. I appreciated that.

Rating:

1.0

The Manager Ted Harper gave the worst customer experience I’ve ever had. I’ve had to deal with him twice and he was exactly the same each time.

Rating:

5.0

The manager was outstanding. They didn’t have the 6x12 trailer as the person didn’t return it. He provided me a truck at a discount and discounted the mileage. Made the move incredibly easy. Now that’s excellent customer service!!!

Rating:

5.0

Great location; super staff

Rating:

5.0

This storage facility are well organized. Staff is eager to help and explain everything.

Rating:

5.0

Overall this was a good experience for us. Thank you!

Rating:

5.0

Very easy move in and friendly staff.

Rating:

5.0

Great service

Rating:

5.0

Staff was amazing & facility is really nice

Rating:

5.0

Great service at this location! So happy with every aspect of my rental! People here are great and helpful.

Rating:

4.0

We’ll light and lots of security cameras.

Rating:

5.0

Extremely helpful staff.

Rating:

5.0

I’m not sure the name of the person that was working yesterday but he went up and beyond helping us move in. Younger gentleman very very helpful.

Rating:

2.0

Ordered a 10x20, arrived to find two separate units reserved instead of one room. Had to contact office and they moved our unit to a 7x23.

Rating:

5.0

Female attendant helped me open, uload small amount and lock up. Very helpful.

Rating:

4.0

I switched to a bigger unit. However, didn't get checked out of the smaller one, which prompted a late notice.

Rating:

4.0

Only issue was the credit card/debit card reader and the access via the security cared

Rating:

5.0

The manager Ted and his staff are very helpful professional people. They go that extra mile to assure everything is clean and provide excellent customer service. The facility is outstanding!

Rating:

5.0

Ted was extremely helpful and knowledgeable. He helped me pick out the correct size storage for my needs fast!

Rating:

5.0

This is the nicest U Haul location I have visited. They were well stocked with supplies and the loading/unloading ramps are covered. We were given a tour of the facility and shown our unit.