Only issue was the credit card/debit card reader and the access via the security caredBRIAN B. | First Impressions
Customer Reviews for U-Haul Moving & Storage of South Lansing
Lansing, MI 48911
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The manager Ted and his staff are very helpful professional people. They go that extra mile to assure everything is clean and provide excellent customer service. The facility is outstanding!Walter H. | Overall Experience
In these crazy times, just keep doing what your doing. Thank youðŸ'ðŸ¼THOMAS RICHARD B.
El cliente no dejó un comentario.Carla S.
Ted was super awesome!Jared W.
The customer manager and service reps were polite and very helpful. I was impressed with the explanations on the use and Uhaul policies for the unit we rented. We were also in need of a short term storage unit and employee's service influenced my decision to rent one from Uhaul at this location. I've had occasion to utilize Uhaul vehicles twice previously over the years but this experience was the very best of all.TERESA JEAN Y.
El cliente no dejó un comentario.STEVEN JAMES P.
El cliente no dejó un comentario.Jeff M.
Ted was extremely helpful and knowledgeable. He helped me pick out the correct size storage for my needs fast!chase u. | First Impressions
Fast, friendly service. What more can you ask for.ELAINE TREASA G.
El cliente no dejó un comentario.NANCY JANE C.
Notified me of the extra charge due to milage and tried to explain it as best as they could. Would be nice if a little leeway or grace could be applied as I turned the truck back in, in good condition and a day earlier than it was due. Appreciate this option when moving, just felt like there were still some "gotcha" type mechanics used in hidden ways to get money from the customer.ALEX K.
It was great because I reserved at wrong location, easily figured that out and switched it, easy!LYNDSY DYANN G.
Prompt courteous service. Moving can be very stressful. The staff was very efficient and supportive.NICK JAMES D.
El cliente no dejó un comentario.BILLY JEWEL S.
Very easy check out and check in process. Great rate, and customer service! ¡Gracias!ERICA LINN W.
The two young men were perfect and very respectful excellent customer serviceMARQWEISHA MONAY O.
El cliente no dejó un comentario.DOUGLAS ALAN C.
My experience with Mr. Brian Davis was extraordinary! Very attentive to me as a customer. Was so helpful with my trailer return that I decided to purchase a storage unit for future storage! The location was extremely clean and I even noticed Mr. Davis and his associate moping floors throughout the location. U-Haul is very blessed to have such fine employees! Kudos to Mr. Davis! D.Jordan Sr.DANIEL J.
El cliente no dejó un comentario.Guenther T.
El cliente no dejó un comentario.JEFFREY SCOTT L.
The truck was clean and in good shape. The guy who helped us was very nice. The trailer we got some one had cut the strap so it would not go over the tire and hook up so had to return it and get another one.PEGGY JEAN B.
very friendly employees. process was smoothERIC V.
El cliente no dejó un comentario.Betty H.
Nothing by our account. Staff was excellent. Overall a good experience.MARK EDWARD W.
Nice and professional and they're helping fix the mistake the first location made. I appreciate them!John C.
El cliente no dejó un comentario.KIMBERLY KAY B.
El cliente no dejó un comentario.Stanley B.
El cliente no dejó un comentario.MATTHEW ROBERT H.
El cliente no dejó un comentario.Paul H.
The salesman was very helpful and professional, an extremely nice person to deal with.BRENDA LEE U.
El cliente no dejó un comentario.ANDREW PAUL K.
El cliente no dejó un comentario.ayesha J.
El cliente no dejó un comentario.JAMES EDWARD R.
El cliente no dejó un comentario.WARREN N.
El cliente no dejó un comentario.SAMUEL JOSEPH L.
El cliente no dejó un comentario.KENDRA SWAWN F.
The inside of the windows were filthy.PATRICIA MICHELL L.
El cliente no dejó un comentario.JESSICA SUZANNE C.
El cliente no dejó un comentario.David Y.
The truck I rented was leaking power steering or transmission fluid. It stained my brand new $20K+ driveway. Maybe pay closer attention to things like that instead of scratches on exterior?JOHN ROBERT S.
Great service by staff. Very friendly.BENJAMIN DAVID R.
This is the nicest U-Haul location that I have visited in many years of renting trucks. It was well staffed so turning in the truck was quick. This location is a converted hotel with both indoor and outdoor storage units. They have a large inventory of trucks to rent.Steven V.
El cliente no dejó un comentario.Ryan B.
I moved 3.5 miles and made ONE trip. They charged me $29 when I brought the truck back and said it was because I drove 39 MILES!!! How??? I will NEVER use Uhaul ever again!Amy W.
My only issue was unpaid for 13 blankets, but realized when I was loading that the attendant had only provided me with six.CHAD M.
This is the nicest U Haul location I have visited. They were well stocked with supplies and the loading/unloading ramps are covered. We were given a tour of the facility and shown our unit.justin V. | First Impressions
I had to sweep the unit out before I could use it. Apparently the previous user had carried some potted plants or Shrubbery in it as there was dirt and leaves on the floor and no one had checked to insure it had been cleaned.Eric L.
El cliente no dejó un comentario.DEANELWYN L.
The staff member that assisted me was efficient and friendly!!! ¡Gracias!Mike G.
When booking online, just because you choose a drop off location AND U-HAUL approves it, it does NOT mean that it will be the drop off location.RYAN ROBERT B.
El cliente no dejó un comentario.Roxanne C.
El cliente no dejó un comentario.Kelly G.
El cliente no dejó un comentario.BRUCE AARON D.
El cliente no dejó un comentario.Hasand G.
Friendly customer service!HEATHERLOREE G.
El cliente no dejó un comentario.LINDA SUE D.
El cliente no dejó un comentario.LINDA SUE D.
El cliente no dejó un comentario.Kasie S. | Overall Experience
Great service and reliableTIMOTHY J.
the young gentleman i first talked to didnt know prices and didnt schedule. The second lady was good made sure things were taken care. Showed up and man was good goy us in and out fast and no problems.VIRGINIA ANN P.
The truck was clean and ready at the pickup time and truck ran wellJOHN CHARLES H.
El cliente no dejó un comentario.ELYSHIA R.
I had a TERRIBLE experience with the woman who took my reservation over the phone. 1. She sounded very annoyed that I was asking questions. i.e, will the van be big enough to fit my items, etc. 2. The rep recommended that I rent a van for my purchase. I drove an hour away to pick up my items and they did not all fit. Now I have to figure out how I can pick up my headboard to my bed. I will not be paying for another uhaul to do so! 3. At the end of the call, I verified the location that I was picking up the Uhaul and when I arrived to the location, they advised that I did not have a truck rented at that location. I told the employee that I have an emailed confirmation that I have rented a van and that I verified the location with the rep who helped me. The employee looked at my email and noticed that she sent me to a different location. This was very inconvenient and frustrating! 3. Rep quoted me wrong amount for mileages. She seemed to hate her job and was not knowledgeable at all! Very disappointed!!!micaela A.
They told me I had 1/4 a tank of gas. My house is 4.2 miles away and the empty light comes on. It was my fault for not checking it?? Forgive me for not being able to trust you. I was leaving a 20 abusive relationship and not being able to trust you was the last thing on my mind.JODIE LYNN Z.
Super helpful and was treated great and fast serviceGregory L.
El cliente no dejó un comentario.ANDREW C.
El cliente no dejó un comentario.BRAD RONALD E.
El cliente no dejó un comentario.JANE PAGE C.
El cliente no dejó un comentario.AMIRALI S.
Business was very clean and the stock was kept very orderly. The trucks outside were neatly in order and the storage containers were clearly marked and clean. Staff was very eager to assist. I was advised of a sales promotion, which I took advantage of. Will certainly return and pass along my Excellent experience to others.JAIME C.
El cliente no dejó un comentario.Tamara N.
El cliente no dejó un comentario.Patrick C.
Excellent staff & equipment. Highly recommendMATTHEW BRYAN D.
Went above and beyond!Kevin M.
El cliente no dejó un comentario.CHERYL ANN S.
El cliente no dejó un comentario.Justin S.
The young man was very friendly and helpful.ERIK K.
The staff is always pleasant, professional and corteous.WANDA I.
The young man at the counter was distant and cold when asking questions. Not helpful At all for someone who had to come to a different location to pick up a truck.Julia B.
El cliente no dejó un comentario.Peter F.
El cliente no dejó un comentario.DANIEL M.
El cliente no dejó un comentario.Todd R.
Again, I was just pleased with this whole process,, Thank You!keith V.
Not much! GM was amazing On time. Thorough. Fast!MARK S.
El cliente no dejó un comentario.CHAD WILLIAM P.
The young man that helped me was outstanding. I called in on my way due to limited time. The other uhaul I tried before this one was slow, under staffed, and then did not have a trailer I needed. This young man had me in the road in 5 min. I made it to my location before it closed. If not for him, I would not have made it. I will definitely try this place first over the Jolly/Cedar one in the futureDAWNMARIE C.
I retired from the military after 20+ years, and i have move a lot! This particular UHaul is by for the best experience I have had TWICE now!HERBERT MARION S.
El cliente no dejó un comentario.Kaitlyn G.
Both attendants were friendly and helpful. Drop off was quick and easy and seamless. I was very satisfied!Mark M.
El cliente no dejó un comentario.JOSEPH SCOTT A.
El cliente no dejó un comentario.Donghun C.
Everything and everyone was fine, except that the trailer hitch attachment that was installed on my car was not tightened at all properly, and the entire way kept coming loose. I did not have tools on the long drive and so had to keep hand tightening the nut the entire way at every stop.EMIL T.
Better instructions during pick-up.ROBYN MICHELLE H.
El cliente no dejó un comentario.Susan H. | First Impressions
El cliente no dejó un comentario.BRIAN JAMES K.
Have made multiple visits in the past few weeks - excellent staff. Manager is also very supportive of his staff. It shows.FRANCISCO V.
El cliente no dejó un comentario.Christopher G.
Took advantage of online promotion, with the rental truck I could rent a locker and get the first month free with a free lock. GREAT! Came back a two weeks later with another rental truckload full to add to storage locker. Lock would not open. I was told that I would have to call a locksmith to get it open! Considering it was a Uhaul lock I would think there would be an easier cheaper solution. After working with the lock for about 10 minutes it finally opened. Was not offered a replacement lock. I probably wouldn't have taken it anyway because I wouldn't want to take the chance of having to call a locksmith. Would have liked a little more help from Uhaul as it was one of their locks. Would not recommend to anyone to use the Uhaul locks,Lynne H.
El cliente no dejó un comentario.CORA DESHON M.
El cliente no dejó un comentario.joan M.
The young man that helped me in Lansing did an excellent jobmatt H.
Great service, well stocked store inside and truck was prepared with the other rental items I requested ahead of time.Amber V.
El cliente no dejó un comentario.Jon G.
The truck didn't have any gas in it when I got it, I had to put gas in there , the u- haul not running right , it was trouble and was jerking to Saginaw an back to Lansing had to drive 60 miles per hour smh, I deserve a refund back if you ask me, when a customer comes in to rent a truck they serve what they are paying for .WANDA B.
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