El cliente no dejó un comentario.GUILLERMO B.
Customer Reviews for U-Haul Moving & Storage of South Lake Tahoe
South Lake Tahoe, CA 96150
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing service was amazingRichard K.
El cliente no dejó un comentario.Cooper R.
El cliente no dejó un comentario.Amrito C.
El cliente no dejó un comentario.DEBRA K.
The owner and all employees were great, very accommodating and friendly. I would definitely recommend!Casey C.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Erin J.
Grand service on TahoeDaniel M. | First Impressions
Both the loading and unloading was efficient and well done. The shipment got to Texas sooner than expected which was wonderful.Elaine O.
The South Lake Tahoe location was fantastic when I utilized it in 2017, and was just as great for my recent experience!debbie H.
Thomas was very professional and courteous. Great customer service!Robert J.
El cliente no dejó un comentario.WILLIAM B.
El cliente no dejó un comentario.Hans K.
Very nice storage facility!!David R. | First Impressions
Thomas Voight and Rusty Cooper were both amazing. Thomas always has a smile, is very patient and helpful, and goes out of his way to provide great service. Give the man a raise or a bonus, he deserves it!Christina S. | Online Move In
El cliente no dejó un comentario.KENNETH LEE M.
customer service person left a dolly in the trailer and forgot to put the pads in and we had to come back for them.Michelle S.
El cliente no dejó un comentario.Hal I.
Not sure! Everything was great from my experience. GraciasArmando R.
This location also called to help us with the credit we were to receive. We were told the credit was being worked on. My number is 312-450-4051.Charles F.
El cliente no dejó un comentario.LARRY DEE G.
Incredibly helpful and willing to go above and beyond to problem solve. Very grateful to management and the team working there.Lindsey B. | First Impressions
Rusty, Thomas, and Taylor, as well as anyone else that I have had the opportunity to encounter were always very helpful & courteous. ¡Gracias!Kara M. | Overall Experience
Thrilled to get a unit at the Best Facility in town. Had to be patient. Thanks Rusty. Jo.Paul m. | First Impressions
I was overbilled, I have a receipt for 96 dollars and was charged 155 total....Anthony A.
Understaffed and still did a fast, efficient jog with the rental check out and return. U-haul has a couple of great employees at this location.JOHN ANTHONY D.
Excellent ServiceDOUG G.
Great and friendly serviceJames L.
Staff is great!!! Always go beyond expectations!JANET W.
Russell Cooper was very helpful and his customer service was great! Thomas (can't recall his last name) was also above and beyond with assisting in my unit! Very happy with service both provided. Garrett A. | Online Move In
Great job. Manager very helpful.Michael O.
El cliente no dejó un comentario.Rebecca B.
El cliente no dejó un comentario.Arunkumar P.
El cliente no dejó un comentario.marisol L.
El cliente no dejó un comentario.Tammie S.
They guy is h runs this place is a rude and arrogant dude who assumes that you rent a uhaul every day and therefore can't possibly as stupid as you are for not knowing how to process a vehicle return. The guy is stressed out and needs to get therapyJohn F.
El cliente no dejó un comentario.Joel J.
I have rented and dropped off to the South Lkae location before and it is by far the best experience I have had with Uhaul as other experiences with Uhaul such as my reservation to rent this 6x12 trailer was a nightmare. I reserved in advance in Queen Creek, AZ only to be notified day before pickup that equipment not available but that I could pick up my equipment in Mesa, AZ, a 90 minute drive time round trip plus whatever time to get the trailier. Then on the day of pickup I was notified trailer not available and closest location was 80 miles away so minimum 160 mile round trip! Come to find out there was a 6x12 trailer--I saw it day of pickup and day after pickup at a location about 2 miles from me! And then when I dropped off trailer I was told the computer said I was to drop off in Carson City NV instead of South lake tahoe CA. Your rep in South Lake to care of this and I dropped trailer off yesterday. Comedy of errors that your rep in South Lake Tahoe, Thomas, took care of so thank goodness someone has their act togetherJEFFREY W.
El cliente no dejó un comentario.Joel D.
El cliente no dejó un comentario.SCOTT ANDREW W.
El cliente no dejó un comentario.tim b. | First Impressions
El cliente no dejó un comentario.Daniel P.
El cliente no dejó un comentario.Aaron F. | Overall Experience
Maintan trucks. Problems with rear door. Side mirror issues. You can do better!Barry T.
Customer service was great.Jamie G.
Reno Tahoe Movers did an amazing job helping us with our move!Nicholas H.
I am to pick up trailer today, 5/13/21. Your records show I have had a jeep which I have never had. Most importantly, I reserved my trailer 5/2/21, confirm 93512313. I received em 5/11 saying my trailer not available this location even though I made 2 calls and a personal visit to the location to verify my "reservation". Subsequently yesterday I was told of alternate location for the 6x12 enclosed trailer for pickup today! I confirmed that reservation twice yesterday! Today I was contacted by Uhaul and was notified that trailer not available at that location! Closest location about 150 miles round trip!! When a trailer is reserved Uhaul should advise that the rental is not confirmed nor the location. Rather, only a confirmation that a reservation was made because apparently that is all you can confirm. Uhaul sets the expectation for the customer when reservation is made and it is an inaccurate and mildly dishonest representation of a "reservation". This problem is compounded because we cannot speak to the local location to confirm the rental is in fact on the lot which is what I went through today for about 90 minutes fr the latest location as I was obviously concerned about making a 150 mile round trip to no avail. You need to do better!!!Jeffrey W.
Employees were courteous and kind. Refreshing!CORIE M.
We had an excellent experience with South Lake Tahoe UHaul storage. We had our items in storage for almost 2 years and the area is temperature controlled, never had any pests and always very clean. We would definiltely use this storage again. Some may think it is on the expensive side, but it has been worth the peace of mind for us to know our items were safe.Debra R. | Overall Experience
El cliente no dejó un comentario.Ashley A.
El cliente no dejó un comentario.james R.
El cliente no dejó un comentario.Jacob M.
Rusty was very helpful and accommodating to my storage needs. Facilities were clean and well maintained.tracey d. | First Impressions
Excellent location, friendly staff. This location is the best Uhaul I've ever been to. The staff is very knowledgeable and prompt with service even though they are very busy at times. Thank You for making equipment available to people in need.SHAUN B.
I was told three of the smaller vehicles all with big signs and said in town use $19. I went in in the morning explain my situation I just need to move a couch. The three he said were booked he said the only thing they had was the bigger one for $29. He totally up sold me. Those vehicles did not move I went back not once not twice. Then he proceeded to argue with me the owner/manager and I explain the perception that he was bold face lying to me. Horrible experience would never recommend this place would never use U-Haul again unless forced to any a follow up questions you let me know I'll be glad to elaborateJAMES C.
Excellent checkout process. The manager/employee was cheerful, helpful and made everything go smoothlyJohn P.
El cliente no dejó un comentario.THANE EDWIN M.
Rusty was very helpful, the facility is clean and accessible, and check in was quick and easy.robert s. | First Impressions
Rusty was extremely professional and compassionate. The process was simple and he provided a thorough explanation. Everyone was so kind and friendly. I was especially excited about the elevator to access the facility.melanie r. | First Impressions
El cliente no dejó un comentario.JUSTIN G.
El cliente no dejó un comentario.TARMEH R.
I worked with Thomas throughout the whole process and he was great. From start to finish he was fantastic with figuring out my moving situation and helped me through different scenarios. Thomas also helped me get the best and cheapest option possible. If you are ever at this location, ask for Thomas! He will take care of you.David G.
Thomas is a great member of your crew! Always helpful, kind and professional.ginger f. | Overall Experience
El cliente no dejó un comentario.Stephanie P. | Overall Experience
Awesome experience all aroundRichard P.
El cliente no dejó un comentario.Richie B. | First Impressions
El cliente no dejó un comentario.Janis K.
El cliente no dejó un comentario.Mitchell S. | Overall Experience
Staff was great.Tara E. | First Impressions
El cliente no dejó un comentario.Rufino A.
El cliente no dejó un comentario.Steve S.
Always great service from friendly, knowledgable people. Gracias.MARY MADELEINE C.
El cliente no dejó un comentario.Diana W.
El cliente no dejó un comentario.ROBERT S.
Service was excellent. pickup and return were easy and costs were very reasonable.Barry L.
The gentleman that helped us return the trailer was amazing! This location was very helpful! the 1 800 call center is NOT! Reserved a trailer and then had to wait 4 days and had to pay for hotels until a trailer was available. U haul would not help at all, no discounts etc. I have used U haul many times but now I will be telling others to be very careful and customer service at the 1 800 # ....no! Go to a actual location. . I was very disappointed that my trailer was not available when I received a confirmation etc. You should not be able to pick trailer info etc and then not receive it. I spent over $600 waiting for a trailer and my Husband and I were 3 days late to our new employer. Not happy with u haul but very happy with this location!Ne'Cole J.
El cliente no dejó un comentario.Janet W. | Overall Experience
Always clean quick serviceDaniel W.
El cliente no dejó un comentario.Kienth S.
Nothing to do with the location, but: Include USB chargers / audio input on the radios in the cabs. Make the emergency brake buzzer only go off if you are in gear.John C.
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.Abraham B.
El cliente no dejó un comentario.Ching W.
The last few rentals I swore I'd never come back. But this time made up for all the negative experiences I've had over the years. Moving is stressful. Thomas was helpful, kind, and efficient. Keep him! He's great!Kathryn B.
El cliente no dejó un comentario.Dave B.
El cliente no dejó un comentario.Brooke D.
El cliente no dejó un comentario.Janet W.
Hire more employeesCLINTON N.
El cliente no dejó un comentario.Alan B.
El cliente no dejó un comentario.THOMAS S.
Improve integrityCHRISTOPHER H.
The person that help me was very friendly! He explained everything to me how it works and what to do. Nice customer service. Blanca T. | First Impressions
El cliente no dejó un comentario.Siegfried B.
El cliente no dejó un comentario.Kristopher Y.
I made a reservation online for a motorcycle trailer , I went threw the entire process all the way to the confirmation. This particular trailer is exactly what I needed and was $14.95 plus tax. When I arrived I was told both there motorcycle trailers were already out for the day. This did not make sense because online it said it was available and allowed me to reserve one. They did put me in a much larger trailer and I was able to pick up my bike but at a much higher price. When it was all said and done instead of what I thought was going to be a $14.95 rental plus a few bucks for added insurance and taxes it was over $50. If you don't have something available don't let it be reserved online and held only to say you don't have it upon pickup and be forced to go with something more expensive and that in my case loading a motorcycle was much more difficult in this higher trailer.Russell L.
It’s a really nice place and building and everything and everyone is great but it would be so much better if they could put a couple TRASH CANS in front of the storage unit building and I don’t mean dumpsters but your basic trash cans for when people need to throw away there used lunch bags or some napkins, just things of that matter is all.Megan W. | First Impressions
Manager and staff were very accommodating. Equipment was in great shape.Thomas F.
El cliente no dejó un comentario.Malinda A.
The men Taylor is very friendly and help me a lot .. I feel comfortable with himHugo H.
The staff was very helpful during a time of high stress they made my days a lil easier and a lil more happier. GraciasCrystal O. | Overall Experience
Outstanding customer service. Very accommodating.David S.
The equipment was clean, but tires SUPER out of balance (I think) because it shook like crazy between 30-50 mph. Was quite the rattle bucket. Very friendly, helpful staff!Jessica P.
El cliente no dejó un comentario.Darin H.
I have uhaul worst place ever mother fuckers auction off all my belongings my whole life and 3 childres personal belongings things that are priceless family photos our dogs ashes we got stuck in the elevator and fire department had to come g et us out I hate uhaul horrible place on earthCrystal S. | Overall Experience
El cliente no dejó un comentario.Mark W. | Online Move In
I arrived to find that the storage unit I had reserved was NOT available. Original agreement was for a 10 x10 first month free with the rental of the truck. I was offered two 5 x 10 units and I would be charged. I'm very unsatisfied with U HaulWANDA H.
I do a lot of business with this location. Thomas and Rusty are always exceptional . They always go over and above with their customer service!Janet W.
El cliente no dejó un comentario.Rochelle D.
El cliente no dejó un comentario.Roberta H. | First Impressions
Thank you so much. You've been a lifesaver through a 5 year period of difficulty. Always there and essentially open. I hit snow with my last load a year ago and dropped the last of an estate load and trailer 2 hours from home but so glad they were there !Lisa G.
The manager Rusty is very competent and hard working. I would recommend this facility to everyone.ross d. | Overall Experience
El cliente no dejó un comentario.doug L.
El cliente no dejó un comentario.Marsha S.
El cliente no dejó un comentario.Ruby C.
El cliente no dejó un comentario.Abraham B. | First Impressions
El cliente no dejó un comentario.Vincent C. | First Impressions
El cliente no dejó un comentario.Justin B.
The GM is very rude! To customers and to his own employees. But the 2 employees I interacted with were very helpful. They actually said - he's stressed please give him (GM) a pass. I asked him for help - he pointed at the office. I asked him a question about extending my contract he told me call HQ.Christina F.
El cliente no dejó un comentario.DONNA L.
El cliente no dejó un comentario.DEBORAH P.
I have rented 4 times now. Always an easy and professional experiencelauren K.
Easy and quicklarry S.
Awesome gm - love this U-Haul location!Isaac W.
great customer service ! thank youTito B.
El cliente no dejó un comentario.cassandra M.
They were all helpful and accomidating and worked to meet our needs.ROBERT S.
El cliente no dejó un comentario.Kathleen K.
The service and helpfulness of the staff here is exceptional. Thanks especially to Thomas.Joann H. | Overall Experience
"FIVE STARS"; This place was great to me. Used it for last couple years and they are always helpful. They get busy. If you are patient and respectful, they will absolutely treat you the same!Jamie G. | Overall Experience
Nice, honest and kind people.James G. | First Impressions
Rusty and crew at Uhaul are awesome! Very friendly & helpful. Would recommend this storage facility and use again!Andrea M. | Overall Experience
El cliente no dejó un comentario.Randi H. | Online Move In
Thomas is always very helpful, and professional. I have two units here, because of his excellent service.silvia j. | First Impressions
Rusty, Thomas and the entire team at the South Lake Tahoe U-Haul took care of all of our moving and storage needs. They were always professional, helpful, and kind. They found us the right size trailer when we needed one and arranged for us to move from our U-Box to a large unit and then a small unit as our needs changed. We will happily do business with them in the future.lenore t. | Overall Experience
Rusty and the rest of the staff were always available and accommodating. Made me feel comfortable.ERIC S. | Overall Experience
El cliente no dejó un comentario.eve c. | First Impressions
Super clean, great staffCHARLENE M. | Overall Experience
When trying to call it's not unusual for it to take 20 to 30 minutes before you talk to a live person. Kinda frustrating but otherwise a very friendly staff and location is user friendly.Dean M. | Overall Experience
This was our very first time renting a storage unit and we did some online research of reviews for all the local storage units and had concerns with security, weather protection and clean units. Russell showed us the unit first and went over the security and advantages of having an indoor temp controlled unit and put our minds at ease so it was a no brainer to rent a storage unit with you. Russell was very helpful and the transaction went smoothly. Thank you again Russell :)Donna F. | First Impressions
El cliente no dejó un comentario.Constance W. | First Impressions
Rusty is amazing, he is great and professional!!Marsha S. | First Impressions
Over charged more than once. Raised rent twice. Did not check me out of my unit for 5 days after it was cleared out. Do not rent from this uhaul.JASON N. | Overall Experience
Staff was always helpful and accommodating when setting up original agreement, and made it easy to transfer to a smaller unit when my needs changed. Very secure and accessible facility, conveniently located.Steven A. | Overall Experience
El cliente no dejó un comentario.RONALD C. | Overall Experience
Thomas was very helpful.GARY W. | First Impressions
El cliente no dejó un comentario.Steve W. | First Impressions
Rusty and Alex were wonderful to deal with, both were kind, efficient and professional. The facility is extremely clean and very well run. I would highly recommend this storage facility! Look no further this is absolutely the best one in town!francesca s. | First Impressions
BuenoMAUREEN H. | Overall Experience
El cliente no dejó un comentario.tracey m. | First Impressions
Just an overall great experience.reynold v. | First Impressions
El cliente no dejó un comentario.Brooke D. | First Impressions
El cliente no dejó un comentario.john w. | First Impressions
Very clean facility and knowledgeable and helpful employeesChristopher R. | First Impressions
It was a little unclear about having to check in at both keypads and the having to check out as well. Some folks have swipe cards. How do we get one?Susan C. | Online Move In
Good experienceneal k. | Overall Experience
El cliente no dejó un comentario.Robin G. | Overall Experience
Thanks for everything. Stay Tahoe friendly and Safe!GARY C. | Overall Experience
I have never walked into a storage facility that was so clean. It practically sparkled. It smelled clean! I was seriously taken back at the cleanliness of the facility. There is a woman that was maintaining this facility and she was professional, super curious and it appeared that she LOVED her job and had pride over her work. The whole experience was ojtstanding!kerry o. | First Impressions
Best U-Haul I have ever experiencedRobert D. | Overall Experience
El cliente no dejó un comentario.Nicole W. | Overall Experience
El cliente no dejó un comentario.peter w. | Overall Experience
El cliente no dejó un comentario.cathy b. | Overall Experience
Your employees were very, very courteous and helpful during my storage rental for four months.Ray W. | Overall Experience
El cliente no dejó un comentario.Debra R. | First Impressions
Everything was very easy and nice to complete.... I enjoyed my experience!!!!Molly L. | First Impressions
This is a very busy store and therefore you should not be in a hurry. I guess I should use the online checkin next time. Very nice place and Thomas was great as well as Rusty.kimberly n. | First Impressions
U-Haul was clean, warm, and easy to use.Mark L. | Overall Experience
Person at front counter was super helpful and nice.Genti C. | First Impressions
Thomas, the asst. mgr., was extremely knowledgeable and very helpful.ROYAL G. | Overall Experience
The staff were professional, respectful and assisted me with my appointment right away.William L. | Overall Experience
Very helpful and friendly uhaul staff! I would definitely recommend this location.Tiffany S. | First Impressions
The agent that assisted check in was excellent.Brian M. | First Impressions
The staff was very friendly and helpfulJeremy M. | First Impressions
Always excellent service with friendly helpful empkoyees.mary c. | Overall Experience
Excellent service and a clean, well managed/maintained facility. Would recommend.Karl V. | First Impressions
Outstanding service every time I have rented from them. Highly recommend!jo h. | First Impressions
Great placeLoren A. | First Impressions
Staff is always helpful. Unit is easy to access.Steven A. | Overall Experience
Facility is clean. Staff is very helpful and efficient. Move in was quick and easy.Steven A. | First Impressions
Fast and easySara C. | First Impressions
Very good crew always helpful when needed.Dale T. | Overall Experience
I am a repeat customer that has spent a lot of money with your business. I rented a 10x10 for 1week while my house was being repaired. Upon moving out I was told no pro rates. Charged $250 for 1 week.Chris V. | Overall Experience
very clean. very helpful to have access to furniture cartspeter w. | First Impressions
awesome service and super clean facility .Victoria C. | First Impressions
The facility was very clean and the staff were great. I would recommend people to this facility.Raymond L. | Overall Experience
Great facility and great staff.Patsy J. | First Impressions
Your Tahoe facilities are state of art.Randy F. | Overall Experience
Thank you for this wonderful facility and providing excellent service! Tahoe is lucky to have such a first class storage.Stacey B. | Overall Experience
It was always a pleasure to deal with the staff at the South Lake Tahoe U-Haul Office! The storage unit was clean and easily accessible. It also felt very secure, and 24/7 access is only $10/month.laura c. | Overall Experience
Facility is clean and secure. Staff is excellent in terms of knowledge, courtesy, and helpfulness.Steven A. | First Impressions
No additional commentFELICITY n. | Overall Experience
Great experience, our unit was very clean and stayed clean. Employees were helpful and prompt.aubrie w. | Overall Experience
Above and beyond! Rock stars as employees. I spent a year in South Lake Tahoe, the best part of that time was my experience with the awesome individuals who run this s U-Haul location. A+Heather S. | Overall Experience
Great place and the service was good. Thank you.clayton l. | First Impressions
Amazing customer service! Wow!!!!!!anthony w. | First Impressions
Loved it -thank youJOHANNA L. | Overall Experience
Thank you. I would rent again.brian m. | Overall Experience
He was EXTREMELY helpfull and kindCHRISTI M. | First Impressions
Everything was perfect and went much smoother than expected. Only improvement would be cleaning the windshield as it was very dirty.Paul S. | First Impressions
TúJill J. | First Impressions
great customer service. very cleanDANIEL T. | First Impressions
Really liked location, When I first checked in, I was unable to be there to meet movers. Rusty went above and beyond to help me move. Much appreciated!Jordan G. | Overall Experience
So far so good.nancy s. | First Impressions
No addl comments.gina s. | Overall Experience
A very good group of people who all pitched in where they could to make an annoying process rather enjoyable. I have nothing but good things to say about the staff and the experience.Jeffrey N. | Overall Experience
excellent customer service. Everyone was friendly, extremely helpful and knowledgable. It was my go-to-place for packing material, moving service and storage- s0 great!Linda O. | Reservación
I felt that my stuff was safe. Thank youLinda H. | Overall Experience
Excellent customer service and a superior facility.William B. | Overall Experience
Really nice clean and newer facility.Karen B. | Overall Experience
Hivictor n. | Overall Experience
staff was excellent and very friendly and helpful.Paul F. | Reservación
As much as I hated paying for storage for 20 months, at least my uhaul unit made me feel that I didn't have to worry about how my belongings were being stored... it was a very safe & clean environmentlinda f. | Overall Experience
We were extremely satisfied with the service/expertise of this Uhaul location. The storage unit facility was always clean lit, well taken care of. The staff is EXTREMELY helpful and professional!AMY H. | Overall Experience
Very professional helpful and friendlychris k. | Overall Experience
ExcelenteMASSI S. | Reservación
Very pleased with my experience dealing with u haul in South Lake Tahoe. Manager was very kind and helpful.neal k. | Reservación
Great job!!Justin P. | Overall Experience
The facility is clean, climate control is great. The carts are a plus. Trevor got me set up. He was EXTREMELY helpful, answered all of my questions, and even walked me to my unit. Give him a raise!Kylie V. | Reservación
Really appreciate your help.Roxanne H. | Reservación
By far the best storage facility that I have ever used! Staff was friendly and very helpful. I highly recommend U-Haul at South Lake Tahoe.christopher z. | Overall Experience
Just exactly what I needed when I needed it! Highly recommend!MARIANNE H. | Overall Experience
Thomas is sehr cool. 👍tommy c. | Overall Experience
Thomas and his team are always welcoming and helpful. We visit Tahoe and bring our bikes, which we store in a U-Box on site. Thomas makes sure that the box is in a easy and convenient area for us.greg t. | Overall Experience
Thanks to the staff for all your help. Thank you Tomtom w. | Overall Experience
This is our 3rd or 4th time using this facility and they have been excellent each and every time...keep up the good work!!kristie g. | Overall Experience
I used your Ubox service and had a great moving experience. Smooth operation, no issues and both Uhaul sites provided excellent customer service. I couldn't have asked for better service. Graciastina s. | Overall Experience
The staff members called me multiple times to keep me informed about the arrival of my u-boxes. I really appreciate their commitment to customer service.John D. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!