Friendly staff.
ROBERT T.Customer Reviews for U-Haul Moving & Storage of South Jacksonville
Testimonials From Recent Customers
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Worst staff and company on the planet
Jemirose G. | Overall ExperienceStop trying to get extra money out people when you know them trucks is not fully service and want to charge for extra miles no thanks
Phyderial B.I dropped off 1 minute before closing and no one was pleased to see me but, the greeting could be professional or they should get another job.
Jefory B.Very helpful. Very professional. On a separate note, the website booking system is lacking. The drop location that I used in Grand Valley Junction Spruce Pine, NC did not show up as a drop location on the website even though it is considerably closer to Burnsville than the alternative. You need to check into it.
Lucius M.They did an excellent job
LORI W.Very helpful and friendly. Quality staff at this location.
Jeremy R.Y'all are the best!
Joseph B.The employees were wonderful, which is the only reason I gave three stars. The truck was not in good shape at all… when I got in it and tried to adjust the seat the adjustment bar literally fell off. One of the employees was able to put it back. The check engine light was also on the entire time, and it was definitely making some noises that didn't sound right. On the way to drop it off it started raining and the windshield wipers didn't work, it put me and others on the road in danger.
michelle F.Mercy was amazing.
Lindsay J.My Uhaul team went above and beyond to help me out of a serious bind. My rental went flawlessly, and the customer service I experienced made my move go without a hitch (no pun intended).
SHERYL V.Very smooth transaction and well located.
Cody M.I had a prior reservation for a hitch installation and when I arrived I was told I the appointment that I had was for a later date, which resulted me having to book with a 3rd party. Days later I received a call back from the manager to apologize however I was not accommodated for the inconvenience. That weekend I had to pick up a trailer that I was renting and everyone there was very helpful! Different staff versus the day I came in for my hitch install.
Monica G.We rent Vans regularly at this location for Catering business. They vans are well maintained.. The only issue is they don't wash the vans. They are always dusty and dirty outside. The inside is great no problem... they just need a carwash or at least spray them down.
TERRY G.Less clutter near cashiers/service reps. Help load rented items.
Robert M.From the time I walked in the door I was given great customer service, but Daniel went out of her way to give a “Wow Factor†of superb customer service. She's pleasant, well spoken and very professional. I wasn't able to update my phone number online so she updated it for me. When I came back to return the rental truck she was outside helping with the rental returns, then came back inside to assist customers there also. I was very impressed with her. I couple of years ago I left after being a bank manager for many years, but if I was still at the bank I would have offered her a job on the spot, even without having any bank experience. Daniel is an asset to U-Haul!
Marcella F.The experience was terrible. The lady at the counter was VERY RUDE. I ordered a dolly a month in advance. She told me we we don't have your dolly to rent but you can buy one. And her tone was very unapologetic. Not having a dolly ruined my move. When she gave me the keys to the truck she said the truck is out there. No walk around? There was a ton of trucks on the lot, and she said out there. I have to say this was the worst experience I have ever had renting a truck. And I will never use Uhaul again
Gregg K.My drop off location was close to my house and idky, but the facility that the rental person helped me register the drop off with, the parking lot was the SIZE OF the 26 ft truck I was dropping off. IMPOSSIBLE to drop off there. I had to go somewhere else, that was built to receive trucks of this size. (A great location.) Uhaul should know what facility can accept what size vehicles.
Leslie B.I had an issue with my rental-it was filled with roaches! I don't believe this is the norm for the location, so I want to take this time to give kudos to the Danielle Jennings. I'm not sure of Danielle's position title, but she rectified the situation. She also displays common sense approach to the adversity faced at the location. If you have employee rewards, please give them to Danielle.
Wilshanna C.When I arrived at the location around 9am, I was told by the associate that there was no vehicles available to rent until 4 pm. When I left there were numerous unused vehicles parked outside. I left and did an online reservation to pick up at 10:30am. When I went back, I was able to rent one of the unused vehicles that I saw when I left the first time. THAT WAS VERY ODD! And a waste of time, for no reason!
Crystal F.The gentlemen who help me when the extra mile to accommodate me. I really appreciate it. He make my process easy . Thank you very much.
Octavio A.I would recommend that Uhaul mark the exact gas that is in the vehicle. I noticed that the gas was less than half a tank but was marked half full. This was my first time renting a truck & did not think much of it. I put gas back in to where the gas was but was told they were going to charge me more than what was needed. I made a second trip to the gas station. I noticed the gas gauge never moved but I kept my receipts. Somehow it was now accepted despite the gauge still not on half a tank. Lesson learned take a photo of the gas gauge so Uhaul does not take advantage & try to make a quick dollar on gas!
LeeAnn W.Keep on doing what you're doing.
Randy M.Truck wasn't available but the svs desk was able to find us another truck so wait wasn't too long.
David R.No improvements. The staff were excellent. I returned the truck 2 hours late and they were so nice and said that was okay and they didn't charge me for being late.
Hugh K.Very friendly.
Steven A.This location always seems to have the equipment I need when I need it. KUDOS
Christopher Z.The staff was very friendly and helpful, Thank you guys so much.
Sheldon d. | First ImpressionsCedrick was just great!!
Ronald F.Got what I needed at a reasonable cost Glad you all are there when I need it
JONATHAN H.The truck had roaches!
Racquel J.Dont let scamers own franchises
Timothy R.The customer service was excellent. The location is somewhat difficult to exit in normal traffic.
DONALD G.Everything was done the way I needed it to be done.
Nolan G.Great service Danielle did a great job
keadra c. | First ImpressionsIt was quite uncomfortable inside for everyone because the clerks didn't seem to get along at all. One of them was trying very hard to have patience and she definitely knew how to do her job - If she isnt a manager already, she should become one. The other clerk seemed to just want to be right and was nagging the one trying to be patient. People in line kept exchanging looks and it was really quiet like we were all holding our breath. It was right at opening time, too, so that was disappointing that the nagging clerk didn't just focus on her job and have a good day.
Jordan D.It was a busy Sunday afternoon. They could have used one more person working the inside registers. I was looking for my final receipt but they were too busy to print me one. Told me it would be emailed but I never got the email
Adrienne W.Everything was perfect. Thanks.
Willie R.I have been renting trailers from Philips / university blvd location off and on for years. The staff is alway friendly and accommodating. I come to this location because of the last min booking availability and hours of operation.
HEATHER U.Put cruise control in trucks
SAMMY B.Was informed of delivery time for Uboxes and scheduled moving help accordingly. Staff error with scheduling leading to boxes not arriving at scheduled time, did not inform me, I had to reschedule my movers. Was told when my boxes would be picked up, I confirmed multiple times, boxes were not picked up on scheduled/reserved date and no correspondence informing me. I had to reach out myself to ask why boxes weren't picked up and requested a refund for delays with drop off and pick up, resulting in my need to book a hotel to stay in as I was without belongings, reschedule movers twice, and had other additional costs due to not having my belongings/scheduling errors for coordination of other moving needs
Jessica W.Staff was friendly and helpful and took care of me quickly upon my arrival at the facility. l only had one issue and they followed-up with me on that the next morning first thing as soon as they opened. Overall a great experience.
Jena W.The manager ashley is fantastic and the rest of her team
tammy W.The staff was extremely helpful and professional
Heidi H.Very friendly and accommodating staff I choose to drive out of my way to go to this particular facility.
mike J.Location was very moving probably because so many people are moving to FL, it was a little congested but I don't think there is much that can be done about that. Helpful staff, went well
Nelson E.I especially appreciated that I could pre-register and pre-pay. That saved me alot of time when I went to pick up my truck. The owner was very friendly and on the ball. Thanks.
ROBERT B.Rented from this location many times. Great group of employees!
John P.Great visit! Everyone was friendly and helpful
Douglas P.Not charge another entire day for one extra hour…
greg L.Every step of the way you charged me over double original quote. You were late every time also. I feel very abused.
Kevin V.Excellent customer service
Sheilah P.Too many hoops to jump through, I reserved a pickup truck and then was told they were all already reserved, just to turn around and use the most raggedy box truck I have ever used in my life. That garbled made more noise, up and down the the street and turning then what sound taken care. I'm glad it didn't breakdown on me. I feel sorry for the poor turd it does breakdown on. If I could give negative stars, I definitely would. I would recommend this place a most hated enemy, nevertheless a friend or family member.
STEVEN B.Making customers a priority. The entire time we were there, the employees were talking with one another and moving very slow for something that could've took less than 5 minutes if they had given their undivided attention.
Aalyiah S.Don't Change...🤔🤗
deborah M.The staff were very friendly, from check-in to trailer hook-up. I was in and out in no time. Normally there is a wait when I have rented before, so I was pleasantly surprised at the fast service and professional service. I would definitely to have my next rental from this location!
Thelma E.Nothing everything is the way you spect
Jorge P.All good,easy to go in and out without any delays
Kostandin M.These guys are great!
Paul K.The guy who checked me in said I was going to get a refund since I brought the truck back early… Well that didn't happen.
Amy P.Our storage unit has a hole in the ceiling but we were assured that we would not be responsible for it.
Roger W. | First ImpressionsThe people at this location were friendly and easy to deal with ! The rest of my experience with Uhaul has been horrible! My reservation was canceled twice very poor service at your other locations
JAMES S. | First Impressions.
BRANDE W. | Overall ExperienceThey refunded me my storage on the 10th of march for no reason. And then after randomly refunding me they have me no time to move my vehicle, then towed it to a tow yard. They also towed my other car all on the 10th , i talked to corporate and they told me I would have time to move my vehicle and a police escort will be headed out to walk me to my rv stop. When they arrived they acted like they didnt know any thing and arrested me like i was a problem, all while I had corporate on the phone.
GABRIEL R. | Overall ExperienceMY STORAGE WAS INFESTED WOTH ROACHES & BUGS! ILL NEVER USE U HAUL EVER AGAIN!
Shaquoya R. | Overall ExperienceI've rented from uhaul many times before. Every time I only have good things to say about uhaul. That's the reason why I keep coming back. I highly recommend uhaul to all my friends and family.
Earl S. | Overall ExperienceThe unit itself was fine the grounds were fine the lighting could've been much better especially because of the area that the storage facility is in. After dark there's a lot of commotion in the surrounding area and that really should be a paid attention to as far as Security goes and feeling comfortable being there after dark. The biggest thing that stands out and the reason that I will continue to use U-Haul storage or just U-Haul in general is the staff at that location. They were amazing. They were friendly and fun but always professional. They remembered me and waved hello when I would come in this alone made me feel like a part of the group. I felt a sense of ownership even though I was just renting. As strange as this may sound I actually felt good about going to or leaving my storage unit. Everyone was helpful from the front desk staff to some of the guys in the shop. I even left the door open to my unit one day when I was in such a hurry and wasn't thinking. They called me right away and were so kind to take care of it until I could get there just to make sure my things were secure. This group at the U-Haul on Phillips and University deserves five stars plus !!!
DIADRE B. | Overall ExperienceFrequently blocked in or out by semis blocking the gate picking up u box containers, code entry panel inconveniently located
NICHOLAS H. | Overall ExperienceVery pleasant and helpful. It was a great experience.
Tamera W. | First ImpressionsManager and employees are friendly my experience with them was very positive i would go back!!! thank you again
catherine t. | Overall ExperienceI used this store in Jacksonville about 8 years ago and it was not a good experience. The change in management and/or staff provided a completely different experience, all for the better. The technology was great as well. Congrats to that team at that store.
Kenneth B. | Online Move InGreat Service!
topol h. | First ImpressionsMy unit was infested with roaches and spiders and everyone there failed to do anything about it. When I filed and insurance claim they told them the units have pest control which is impossible. The assistant manager opened my unit and saw for himself the infestation and still failed to do anything.
LADASIA T. | Overall ExperienceOverall great experience. I would highly recommend.
Earl S. | First ImpressionsWe have used the U-Haul facilities for personal and business storage over the years. It makes no difference who is working, your customer service is always 5 star.
Lorenda T. | Overall ExperienceMy belongings had cockroaches! I'm not happy at all
AMY R. | Overall ExperienceStaff poorly trained. Had me driving in circles to find my unit and they told me wrong information numerous times. Also, my vehicle was returned on full and they tried to charge me for 2 gallons of gas! Thankfully I asked for my receipt before I left. You can not directly contact that location either. It is terrible.
Vanessa J. | First ImpressionsI am a repeat customer because customer service is impt. And u guys treat the C right!
Lorenda T. | First ImpressionsGreat place
dyamon w. | First ImpressionsI moved my stuff into the storage. The area was way too tight for the moving truck to get through. Also, I tried to sell back boxes that I bought from U-Haul.. the new guy tried to help, but couldn't get it. Then Cedric hopped in and tried his very best to help me. Then the rude GM made a smart comment about me having to leave and get the receipt.. mind you, I purchased these boxes online and had a order code. Extremely ridiculous and a waste of my time. I will never recommend or use U-Haul again because of the trash experience I have had.
Kindrea P. | Online Move InVery great service and nice management
dyamon w. | First ImpressionsExtraordinario servicio al cliente
MELVIN T. | Overall ExperienceStaff were so helpful, courteous and so professional.
Regina H. | First ImpressionsThey harassed you too much when payments is due before and after due date.
Johnette B. | Overall ExperienceThe staff was very helpful, and friendly.
Troy P. | First ImpressionsRV parking access isn’t 24hr any more that’s a bit of a problem for me but I hope that changes in the near future
TIMOTHY H. | First ImpressionsI never canceled my unit. My stuff was stolen and I never received a call from you guys. May 3rd I arrived to check on my belonging and found out my unit was broken into.
dario d. | Overall ExperiencePrices were fair and the employees were helpful
Paul c. | First ImpressionsPrioritizes customers. Warm and friendly staff. Fast and efficient.
Irene O. | Overall ExperienceTheir communication at the customer counter is awful. Said I was lined up with moving help but failed to tell me the customer I needed to go to a website to reserve workers. This is a very poorly run operation. I will never use this place or recommend UHaul.
George A. | First ImpressionsAll staff were very friendly and helpful. Especially Cedrick and Tamika (hope I got the names right!)
catherine s. | Overall ExperienceMy unit, 527, was very difficult to close the latch. I noticed several dents above the latch like someone beat it with a hammer. I got it closed but almost asked for another unit. If you could grind open the hole The arch slides into future customers won't have a problem. Thanks.
Thomas G. | First ImpressionsThe staff was very helpful and attentive to all questions that I had over the period that my personal property was stored there. Great job to everybody.!
JEFFREY G. | Overall ExperienceWent in with a reservation come to find out that they gave it to someone else then put us in another unit and charged $30 dollars more ..... called customer service. The first gentlemen that I talked to was very helpful then he transferred me to another department the lady was rude wasn't helpful at all
TAIYLER C. | First ImpressionsHuge inconvenience and annoyance to day having my truck and trailer canceled for being 30 min late. Had to go across town for another only to return to that location to get my stuff out of the storage.
Fred t. | Overall ExperienceStaff was excellent!!
MARK K. | Overall ExperienceThe customer service was so bad if I didn't absolutely need storage and uhaul at that moment I would have left and went anywhere else. The manager was rude and impersonal. The storage area was dark creepy and unlit, I can't believe I even paid my money.
Katherine H. | First Impressionsthanks
Mansour A. | Overall ExperienceKeep it up
john p. | First ImpressionsBuen día. Desde el primer día toda la gerencia y sus empleados muy amables y muy corteses. Pendientes de las necesidades y en un tiempo aceptable.
daniel V. | Overall ExperienceIncrease the access hour to midnight, please.
Gameli K. | Overall ExperienceMy unit was dirty and had things from the previous tenant still inside.
Irene O. | First ImpressionsYou all were all so helpful, polite n friendly! Thank you all so much!
bessie g. | Overall ExperienceThe representives were very helpful.
JEROME S. | First ImpressionsHorrible
juwuan h. | Overall ExperienceThe staff does not make customers a priority. The one girl is super rude. She will ask you what you need and then go help someone else - she did this to me twice. The first time I stood in line, when I needed help returning my truck she walked outside with me, then said "I need to get the form and I will be right back". She went in to help other people and when I asked her if she was going to come back to help me she said well I have to help these people in line first, and I said I already waited for 30 minutes in that line to be helped. I had to wait another 20 minutes for someone (a guy to help me). Forget trying to call to ask 1 question, I was immediately put on hold for 10 Minutes before I could even say hello or ask my question. I had to call back 20 times before someone answered the phone, thankfully it was a manager who was able to answer my question to close out my unit. I will not be returning to this facility.
abagyil a. | Overall ExperienceMS Ashley and her staff were outstanding they are always there to answer any questions on phone are in person I will continue to do business there and refer MS Ashley you and your staff are the bomb.
DENISE H. | Overall ExperienceFor the over priced cost of the storage unit, you should be able to have 24 hour access. Miss Ashley was fantastic! She deserves a raise! Always going out of her way to make you feel welcome!!
Laurie B. | Overall ExperienceI just want to say that Ashley Williams went above and beyond for me,, extremley positive and I could tell she only has thoughts of saying only yes to her customers, when I left happy I was,, you are lucky to have her!!!! Thanks again, long term uhaul customer,, mark kates
MARK K. | First ImpressionsNinguno
Mansour A. | First ImpressionsI have rented a storage unit at this location for fifteen years. This positive experience was highlighted by attentive staff and immaculate condition of facilities. I will highly recommend this UHAUL to anyone requiring storage or moving. Thank You Very Much! SPECIAL RECOGNITION OF Ms Ashley Williams who returned my calls - repeatedly - and kept me informed regarding my account credit balance refund. She is a tremendous credit to your operation.
FRANCIS J. | Overall ExperienceI cancelled the unit after being locked inside storage area for a half hour .Tried remote given by manager and pressed 2 at same gate then went to other gate.No luck.Pressed intercom also.Called office # Bur calls were forwarded.Poor attitude ans no apologies.Blamed the customer!
Nina F. | Overall ExperienceHad a wonderful experience with u haul in Nevada. An awful one in Florida.
Kristy L. | First ImpressionsThe facility is in a great location and a general manager Ashley was very efficient
charles r. | Overall ExperienceDo not count on anything being clean after keeping it here. The rat poison keeps the rats away, but roaches and spiders were the problem. Overall experience was as to be expected.
Ryah h. | Overall ExperienceThe reason for getting a storage for my truck was to be able to get my truck out anytime I needed it. However for 30 straight days the remote clicker wouldn't work. Left after my 30 days was up
Mitchell M. | Overall ExperienceOver the top and beyond the call of duty service!
James G. | First ImpressionsThe charges are absurd. The clicker to my new storage never worked and still doesnt. I wasted valuable time waiting and getting someone to let me in and out. My truck return receipt was never discusse
diane c. | First ImpressionsGreat service! we will definitely use this location again! The manager was awsome!!!
April B. | First ImpressionsPoor customer service, over charged for truck rental, staff unprofessional, not helpful at all
CHARLES T. | Overall Experience...I Thank everyone very much...!
Tangela B. | Overall Experience...I Thank everybody very much...!
Tangela B. | First ImpressionsThe service was ok- the experience was extremely horrible & unprofessional. I am disgusted that I paid for storage and was not able to access my belongings the next day. This location failed me.
farrah C. | First ImpressionsDaniel was incredibly helpful early in the morning. He was the only one there and successfully helped myself and two other customers at the same time all with a smile on his face.
Jessica K. | First ImpressionsStorage unit perfect clean and bug free. I rented 2uhaul trucks and trailers for my car. Perfect. Employees at uhaul was smart and pleasant. I couldn't ask for more accept when I pay by phone. I would
luciloe s. | Overall ExperienceUbox
Joe W. | Overall ExperienceRented a truck to empty stirsge init. 1 day late on storage - made me pay. Never again. Paid, rented a truck, emptied unit. Understaffed, very busy. Truck would not start....what a mess !!!!
MARGARET G. | Overall ExperienceMy unit was supposed to be an indoor a/c unit which never had a/c running. Cockroaches were present each time I visited (alive) the facility and I was responsible for my own pest control. Staff rude
Evelyn U. | Overall ExperienceGreat customer service! From now on I'll go only to this location for my moving needs
Claudia C. | First ImpressionsThe service was great. Good job
Demeeche K. | First ImpressionsThe staff put a lock on one of doors tor an audit. The movers I hired @$85.00 an hour. Stood around 45 minutes doing nothing. Costing me over the 3 hours I had scheduled them for. There is much more.
kelly w. | Overall Experiencespot was 10 by 20 My cab would not even fit in that spot it's a regular car spot and then they wanted to reme a 10 by 40 which was not 40 either false advertisement they don't know how to measure
billy b. | Overall ExperienceVery pleased with my local U-Haul facility. The storage unit was safe and secure and any reserved vehicles were always ready for me. The staff was very professional.
David S. | Overall ExperienceI used your outside parking storage. The spaces and the drive lane are too narrow, the chance of hitting or being hit while backing into a spot is too high.
john b. | Overall ExperienceAshley Williams and the rest of the team there are very professional and do an out standing job. I am looking forward to the next time I need to move or store anything because of there kind attuide.
Ivan T. | Overall ExperienceCall Center told me I would have 24 hour access, and no mandatory insurance. These two points are the reason I left. Staff at this location is always top notch.
John J. | Overall ExperienceFast service great costumer service an amazing price
chantel p. | ReservaciónAshley was amazing! Friendly and courteous.
David w. | Overall ExperienceThere is a serious lack of professionalism, ethics, competence, customer service, efficiency, and honesty lacking in this establishment. Do yourself a HUGE favor and go to another Uhaul location.
Reeva M. | Overall ExperienceExcellent service and assistance.
DAVID T. | ReservaciónStaff was always ready to help & assist with anything that was asked of them.I really appreciated that!
Charles P. | Overall Experienceperfect
james t. | Reservación