El cliente no dejó un comentario.Scott S.
Customer Reviews for U-Haul Moving & Storage of South Jacksonville
Jacksonville, FL 32207
(@ University Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.michael M.
My online reservation was a total wreck. And it delayed my travel. Drove directly to this store and the we're extremely helpful resolving my problem. Online res was for st Augustine originally, then got a call to drive to a location that i didn't want told them to use the one above and they "online" totally wrecked the reservation. Will call stores directly from now onCOSTAN D.
El cliente no dejó un comentario.Fidel G.
Great service, 👍👍Oscar G.
El cliente no dejó un comentario.felipe C.
The manger of the store was so pleasant and friendly she made sure everything was ok I was in and out I will go back here againLatasha H.
I paid to have the staff help me load my car on the trailer. After they directed me up on the trailer I got out and I realized my car was only a inch from the right side edge and a foot from the left side edge. I ask them if we should center the car on the trailer and they no it'd be fine. Well the result of that is the metal piece up front by the tire was grinding on the underside of my car the entire trip. So now my brand new with 400 miles on it has damage.Louis D.
El cliente no dejó un comentario.Steve J.
El cliente no dejó un comentario.michael L.
I was charged 24 dollars for folding the pads ! which i was never told to do. Otherwise it was a good service.Mohammed A.
Quick drop off. Didn't even have to get out of the car. Great serviceJeni V.
This place is very efficient. Make a reservation, check in, pick up the truck, easy return. Ms. Williams runs a great operation here.Arnold P.
El cliente no dejó un comentario.Lakshmana T.
El cliente no dejó un comentario.Tonia H.
El cliente no dejó un comentario.carmen P.
El cliente no dejó un comentario.Filiz A.
Return went well.Michael A.
El cliente no dejó un comentario.AARON M.
Ashley and Robert were great to prep equipment and process contract. Very smooth process!Dan M.
I had to ask a lot of questions. I would have preferred to be given all the information I needed as renting trucks is not a common occurrence. What if I didn't know what questions to ask? Perhaps if UHaul provided a general information page for the customers that they could have on hand along with the contract.Clarita A.
Nothing, fast service and associates were great.Robert T.
Using UHaul to help us move across country made everything easy peasy as it can be with moving. The U-boxes we're easy to load and we're half the price as other businesses. The boxes arrived sooner than promised. We rented a truck to unload on site and take to our new home. I was able to manage most things with my account online but did call a couple of times with questions and to confirm. The customer service ladies were helpful. Overall great experience.Christy A.
I returned the vehicle transport, but it was a struggle to find where on the uhaul.com site you were supposed to go to log it in. Site is not intuitive in that respect and the search didn't even bring it up. Some video finally said to go to the /share page, but that doesn't make sense to me.Ted K.
El cliente no dejó un comentario.Caleb A.
When i Made Reservations For A 5X8 At My Location Then Was Told To Go To One Way Out Of My Way / And With Fuel Prices Like They Are NOT COOL!RICHARD L.
El cliente no dejó un comentario.Rob M.
El cliente no dejó un comentario.Gregory B.
El cliente no dejó un comentario.Les P.
El cliente no dejó un comentario.BRANDEN P.
El cliente no dejó un comentario.PAUL R.
El cliente no dejó un comentario.Lindsay C.
El cliente no dejó un comentario.Samir I.
The people at this location were friendly and easy to deal with ! The rest of my experience with Uhaul has been horrible! My reservation was canceled twice very poor service at your other locationsJAMES S. | First Impressions
El cliente no dejó un comentario.Jeanne G.
Poor phone customer service on day prior to pickup. Held gir 27 minutes clerk put me on hold and was disconnected after 10 minutes. Called back and pleasant experience.Brenda M.
El cliente no dejó un comentario.Anglia H.
El cliente no dejó un comentario.Eric C.
El cliente no dejó un comentario.Anglia H.
great experience and your team was a pleasure the work with.Jim W.
This facility is extremely well run by Ashley Williams. Kendra Clark and Robert were exceptional and helping me get my trailer on time and on the road. What a great place to do business with thank you thank you thank you! Headquarters Uhaul should recognize this facility as a superior and one of the best. So glad I did business at Ms. Williams store!Steven F.
El cliente no dejó un comentario.Kwamika B.
El cliente no dejó un comentario.jason S.
Every employee I came in contact with was nice and friendly.LEIGH M.
El cliente no dejó un comentario.James G.
Nothing, the staff were great and very helpful.Wael B.
El cliente no dejó un comentario.david S.
El cliente no dejó un comentario.ray P.
El cliente no dejó un comentario.Srinivas E.
Keep Brandi as an employee she is awesome!!!Belinda C.
Thank you for the quick and easy service!Fadil C.
Bad service ever.Dardan M.
My boxes were supposed to be delivered to St Augustine but apparently they were full so they ended up in S Jacksonville. I spoke with the people there and arranged for the boxes to be picked up on Friday. When the hauler got there, they told him they couldn't release the boxes as I owed some money (nice of them not to tell me on Thursday when I was making arrangements). So I paid the bill and then they couldn't get to the boxes until 11:00 am, so the poor hauler had to sit there for 2 hours waiting. Of course this was costing me more not only for the time but the extra mileage for the hauler. They did say they would reimburse me for his time, but we'll see when I submit his bill. It is not S Jacksonville's fault my boxes didn't get to St Augustine, but I think things could have been handled better.Thomas B.
El cliente no dejó un comentario.Lorenzo K.
El cliente no dejó un comentario.Duraid A.
El cliente no dejó un comentario.Edmundo C.
Nice customer serviceALFRED K.
There were roaches inside the cab of the truck. It was just NASTY!Mary L.
El cliente no dejó un comentario.Justin G.
El cliente no dejó un comentario.Armando D.
The original truck left front brakes locked up. Let U-Haul know at approximately 1:30 pm.Were finally told we could get a replacement truck at about 4.At to go back to original location to get truck even though we had told them there was a truck available at a closer location to where we were.Went to pick truck up it was missing right front turn signal told agent were told its ok everything else is ok. Truck issue cost me a half a day of lost time with people I had moving me. Very unsatisfied with the way things were handled.THOMAS G.
El cliente no dejó un comentario.Iris P.
El cliente no dejó un comentario.Ashley S.
I've mentioned this before, I rented a Van previously and gave this same feedback that the Vans are very dirty outside with Bugs on windshield. I was called by a Manager to thank me for comment and would improve. But this past weekend I rented again and it was even worse. The inside is immaculate, but no attention is paid to outside. I have a corporate account and rent vans for my business in Catering, and it is important that your equipment is clean when pulling up to an event. I always have to drive to Gate car wash and take it thru or use my hose at the kitchen to wash off all the dust and dirt. It would also be nice if Uhaul rented plain white vans without all the advertisement as do Enterprise, Budget and others for their business customers.TERRY G.
El cliente no dejó un comentario.Patricia S.
El cliente no dejó un comentario.FRED H.
El cliente no dejó un comentario.Richard J.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Kristee M.
I like using this locatuon for all my rentals. They have the truck I need, equipment and boxes. They are very professional and knowledgeable at what they do. I will rent from this location again.savonya L.
El cliente no dejó un comentario.Raymond S.
El cliente no dejó un comentario.THOMAS B.
Have a separate line for people with appointments.Curtis D.
Also greatSam D.
El cliente no dejó un comentario.Lindsey T.
Great location... just wish they would wash Vans before putting them out again. We rent regularly for our catering business, and we have to wash the outside almost every time. They are so dusty and dirty, bugs on windshield etc. I rent due to the nice newer models you have, but not a good impression to pull up to a wedding in a dirty, dusty van. Thanks !Terry G.
El cliente no dejó un comentario.Brendan B.
Drop off was quick and easy.Shedrick P.
Excellent service. Easy check in. Easy check outgreg H.
El cliente no dejó un comentario.Jane B.
El cliente no dejó un comentario.Kyle G.
El cliente no dejó un comentario.Jack M.
El cliente no dejó un comentario.hector O.
El cliente no dejó un comentario.CLARK H.
El cliente no dejó un comentario.Jack M.
El cliente no dejó un comentario.Victor W.
The guy that checked us out was very helpful and friendly! He turned my whole poor experience around and I will likely use UHaul again because of him.Cassie H.
Drop off was a real hassle. Wrong location. Need more info for drop offsJames G.
El cliente no dejó un comentario.Alisha L.
El cliente no dejó un comentario.Nodia N.
El cliente no dejó un comentario.Steve C.
Attendants were friendly & professional.Carolyn T.
EXCELLENT SERVICE AND FASTLORETTA B.
The truck smelled like smoke.Elizabeth P.
El cliente no dejó un comentario.Orlando E.
Nice people and we'll taken care ofJeff C.
El cliente no dejó un comentario.Anna K.
Amazing, professional and courteous staffAnna N.
Ashely and her team are awesome but Ashely is the most hard-working person I ever seen !!!PAULIN G.
El cliente no dejó un comentario.Tracie H.
El cliente no dejó un comentario.martha h. | First Impressions
El cliente no dejó un comentario.LATARA L. | Overall Experience
.BRANDE W. | Overall Experience
They refunded me my storage on the 10th of march for no reason. And then after randomly refunding me they have me no time to move my vehicle, then towed it to a tow yard. They also towed my other car all on the 10th , i talked to corporate and they told me I would have time to move my vehicle and a police escort will be headed out to walk me to my rv stop. When they arrived they acted like they didnt know any thing and arrested me like i was a problem, all while I had corporate on the phone.GABRIEL R. | Overall Experience
El cliente no dejó un comentario.Timothy C. | First Impressions
El cliente no dejó un comentario.OLIVIA B. | First Impressions
El cliente no dejó un comentario.LATARA L. | First Impressions
El cliente no dejó un comentario.Valencia H. | Overall Experience
MY STORAGE WAS INFESTED WOTH ROACHES & BUGS! ILL NEVER USE U HAUL EVER AGAIN!Shaquoya R. | Overall Experience
El cliente no dejó un comentario.Richard B. | Overall Experience
I've rented from uhaul many times before. Every time I only have good things to say about uhaul. That's the reason why I keep coming back. I highly recommend uhaul to all my friends and family.Earl S. | Overall Experience
The unit itself was fine the grounds were fine the lighting could've been much better especially because of the area that the storage facility is in. After dark there's a lot of commotion in the surrounding area and that really should be a paid attention to as far as Security goes and feeling comfortable being there after dark. The biggest thing that stands out and the reason that I will continue to use U-Haul storage or just U-Haul in general is the staff at that location. They were amazing. They were friendly and fun but always professional. They remembered me and waved hello when I would come in this alone made me feel like a part of the group. I felt a sense of ownership even though I was just renting. As strange as this may sound I actually felt good about going to or leaving my storage unit. Everyone was helpful from the front desk staff to some of the guys in the shop. I even left the door open to my unit one day when I was in such a hurry and wasn't thinking. They called me right away and were so kind to take care of it until I could get there just to make sure my things were secure. This group at the U-Haul on Phillips and University deserves five stars plus !!!DIADRE B. | Overall Experience
El cliente no dejó un comentario.Amanda M. | Overall Experience
El cliente no dejó un comentario.Brian M. | Overall Experience
Frequently blocked in or out by semis blocking the gate picking up u box containers, code entry panel inconveniently locatedNICHOLAS H. | Overall Experience
El cliente no dejó un comentario.Michael R. | Overall Experience
El cliente no dejó un comentario.DELPHINE B. | Overall Experience
Very pleasant and helpful. It was a great experience.Tamera W. | First Impressions
Manager and employees are friendly my experience with them was very positive i would go back!!! thank you againcatherine t. | Overall Experience
El cliente no dejó un comentario.Mara A. | First Impressions
I used this store in Jacksonville about 8 years ago and it was not a good experience. The change in management and/or staff provided a completely different experience, all for the better. The technology was great as well. Congrats to that team at that store.Kenneth B. | Online Move In
El cliente no dejó un comentario.Syreeta C. | First Impressions
Great Service!topol h. | First Impressions
My unit was infested with roaches and spiders and everyone there failed to do anything about it. When I filed and insurance claim they told them the units have pest control which is impossible. The assistant manager opened my unit and saw for himself the infestation and still failed to do anything.LADASIA T. | Overall Experience
Overall great experience. I would highly recommend.Earl S. | First Impressions
We have used the U-Haul facilities for personal and business storage over the years. It makes no difference who is working, your customer service is always 5 star.Lorenda T. | Overall Experience
My belongings had cockroaches! I'm not happy at allAMY R. | Overall Experience
Staff poorly trained. Had me driving in circles to find my unit and they told me wrong information numerous times. Also, my vehicle was returned on full and they tried to charge me for 2 gallons of gas! Thankfully I asked for my receipt before I left. You can not directly contact that location either. It is terrible.Vanessa J. | First Impressions
I am a repeat customer because customer service is impt. And u guys treat the C right!Lorenda T. | First Impressions
El cliente no dejó un comentario.Gail S. | Overall Experience
Great placedyamon w. | First Impressions
I moved my stuff into the storage. The area was way too tight for the moving truck to get through. Also, I tried to sell back boxes that I bought from U-Haul.. the new guy tried to help, but couldn't get it. Then Cedric hopped in and tried his very best to help me. Then the rude GM made a smart comment about me having to leave and get the receipt.. mind you, I purchased these boxes online and had a order code. Extremely ridiculous and a waste of my time. I will never recommend or use U-Haul again because of the trash experience I have had.Kindrea P. | Online Move In
Very great service and nice managementdyamon w. | First Impressions
El cliente no dejó un comentario.Regina H. | Overall Experience
Extraordinario servicio al clienteMELVIN T. | Overall Experience
El cliente no dejó un comentario.jeff l. | Overall Experience
Staff were so helpful, courteous and so professional.Regina H. | First Impressions
They harassed you too much when payments is due before and after due date.Johnette B. | Overall Experience
The staff was very helpful, and friendly.Troy P. | First Impressions
RV parking access isn’t 24hr any more that’s a bit of a problem for me but I hope that changes in the near futureTIMOTHY H. | First Impressions
I never canceled my unit. My stuff was stolen and I never received a call from you guys. May 3rd I arrived to check on my belonging and found out my unit was broken into.dario d. | Overall Experience
Prices were fair and the employees were helpfulPaul c. | First Impressions
El cliente no dejó un comentario.james w. | Overall Experience
El cliente no dejó un comentario.Mearknee B. | Overall Experience
Prioritizes customers. Warm and friendly staff. Fast and efficient.Irene O. | Overall Experience
Their communication at the customer counter is awful. Said I was lined up with moving help but failed to tell me the customer I needed to go to a website to reserve workers. This is a very poorly run operation. I will never use this place or recommend UHaul.George A. | First Impressions
All staff were very friendly and helpful. Especially Cedrick and Tamika (hope I got the names right!)catherine s. | Overall Experience
El cliente no dejó un comentario.TAIYLER C. | Overall Experience
My unit, 527, was very difficult to close the latch. I noticed several dents above the latch like someone beat it with a hammer. I got it closed but almost asked for another unit. If you could grind open the hole The arch slides into future customers won't have a problem. Thanks.Thomas G. | First Impressions
The staff was very helpful and attentive to all questions that I had over the period that my personal property was stored there. Great job to everybody.!JEFFREY G. | Overall Experience
Went in with a reservation come to find out that they gave it to someone else then put us in another unit and charged $30 dollars more ..... called customer service. The first gentlemen that I talked to was very helpful then he transferred me to another department the lady was rude wasn't helpful at allTAIYLER C. | First Impressions
Huge inconvenience and annoyance to day having my truck and trailer canceled for being 30 min late. Had to go across town for another only to return to that location to get my stuff out of the storage.Fred t. | Overall Experience
Staff was excellent!!MARK K. | Overall Experience
The customer service was so bad if I didn't absolutely need storage and uhaul at that moment I would have left and went anywhere else. The manager was rude and impersonal. The storage area was dark creepy and unlit, I can't believe I even paid my money.Katherine H. | First Impressions
thanksMansour A. | Overall Experience
Keep it upjohn p. | First Impressions
Buen día. Desde el primer día toda la gerencia y sus empleados muy amables y muy corteses. Pendientes de las necesidades y en un tiempo aceptable.daniel V. | Overall Experience
El cliente no dejó un comentario.JEFFREY G. | First Impressions
El cliente no dejó un comentario.latisha w. | Overall Experience
Increase the access hour to midnight, please.Gameli K. | Overall Experience
My unit was dirty and had things from the previous tenant still inside.Irene O. | First Impressions
El cliente no dejó un comentario.Arianna K. | First Impressions
You all were all so helpful, polite n friendly! Thank you all so much!bessie g. | Overall Experience
The representives were very helpful.JEROME S. | First Impressions
Horriblejuwuan h. | Overall Experience
El cliente no dejó un comentario.MARYANN M. | Overall Experience
El cliente no dejó un comentario.Isa Q. | Overall Experience
The staff does not make customers a priority. The one girl is super rude. She will ask you what you need and then go help someone else - she did this to me twice. The first time I stood in line, when I needed help returning my truck she walked outside with me, then said "I need to get the form and I will be right back". She went in to help other people and when I asked her if she was going to come back to help me she said well I have to help these people in line first, and I said I already waited for 30 minutes in that line to be helped. I had to wait another 20 minutes for someone (a guy to help me). Forget trying to call to ask 1 question, I was immediately put on hold for 10 Minutes before I could even say hello or ask my question. I had to call back 20 times before someone answered the phone, thankfully it was a manager who was able to answer my question to close out my unit. I will not be returning to this facility.abagyil a. | Overall Experience
MS Ashley and her staff were outstanding they are always there to answer any questions on phone are in person I will continue to do business there and refer MS Ashley you and your staff are the bomb.DENISE H. | Overall Experience
El cliente no dejó un comentario.MITCHELL B. | Overall Experience
For the over priced cost of the storage unit, you should be able to have 24 hour access. Miss Ashley was fantastic! She deserves a raise! Always going out of her way to make you feel welcome!!Laurie B. | Overall Experience
I just want to say that Ashley Williams went above and beyond for me,, extremley positive and I could tell she only has thoughts of saying only yes to her customers, when I left happy I was,, you are lucky to have her!!!! Thanks again, long term uhaul customer,, mark katesMARK K. | First Impressions
El cliente no dejó un comentario.donald e. | First Impressions
NingunoMansour A. | First Impressions
El cliente no dejó un comentario.NATHANIAL W. | Overall Experience
El cliente no dejó un comentario.RUSHAD M. | First Impressions
I have rented a storage unit at this location for fifteen years. This positive experience was highlighted by attentive staff and immaculate condition of facilities. I will highly recommend this UHAUL to anyone requiring storage or moving. Thank You Very Much! SPECIAL RECOGNITION OF Ms Ashley Williams who returned my calls - repeatedly - and kept me informed regarding my account credit balance refund. She is a tremendous credit to your operation.FRANCIS J. | Overall Experience
I cancelled the unit after being locked inside storage area for a half hour .Tried remote given by manager and pressed 2 at same gate then went to other gate.No luck.Pressed intercom also.Called office # Bur calls were forwarded.Poor attitude ans no apologies.Blamed the customer!Nina F. | Overall Experience
Had a wonderful experience with u haul in Nevada. An awful one in Florida.Kristy L. | First Impressions
The facility is in a great location and a general manager Ashley was very efficientcharles r. | Overall Experience
Do not count on anything being clean after keeping it here. The rat poison keeps the rats away, but roaches and spiders were the problem. Overall experience was as to be expected.Ryah h. | Overall Experience
The reason for getting a storage for my truck was to be able to get my truck out anytime I needed it. However for 30 straight days the remote clicker wouldn't work. Left after my 30 days was upMitchell M. | Overall Experience
Over the top and beyond the call of duty service!James G. | First Impressions
The charges are absurd. The clicker to my new storage never worked and still doesnt. I wasted valuable time waiting and getting someone to let me in and out. My truck return receipt was never discussediane c. | First Impressions
Great service! we will definitely use this location again! The manager was awsome!!!April B. | First Impressions
Poor customer service, over charged for truck rental, staff unprofessional, not helpful at allCHARLES T. | Overall Experience
...I Thank everyone very much...!Tangela B. | Overall Experience
...I Thank everybody very much...!Tangela B. | First Impressions
The service was ok- the experience was extremely horrible & unprofessional. I am disgusted that I paid for storage and was not able to access my belongings the next day. This location failed me.farrah C. | First Impressions
Daniel was incredibly helpful early in the morning. He was the only one there and successfully helped myself and two other customers at the same time all with a smile on his face.Jessica K. | First Impressions
Storage unit perfect clean and bug free. I rented 2uhaul trucks and trailers for my car. Perfect. Employees at uhaul was smart and pleasant. I couldn't ask for more accept when I pay by phone. I wouldluciloe s. | Overall Experience
UboxJoe W. | Overall Experience
Rented a truck to empty stirsge init. 1 day late on storage - made me pay. Never again. Paid, rented a truck, emptied unit. Understaffed, very busy. Truck would not start....what a mess !!!!MARGARET G. | Overall Experience
My unit was supposed to be an indoor a/c unit which never had a/c running. Cockroaches were present each time I visited (alive) the facility and I was responsible for my own pest control. Staff rudeEvelyn U. | Overall Experience
Great customer service! From now on I'll go only to this location for my moving needsClaudia C. | First Impressions
The service was great. Good jobDemeeche K. | First Impressions
The staff put a lock on one of doors tor an audit. The movers I hired @$85.00 an hour. Stood around 45 minutes doing nothing. Costing me over the 3 hours I had scheduled them for. There is much more.kelly w. | Overall Experience
spot was 10 by 20 My cab would not even fit in that spot it's a regular car spot and then they wanted to reme a 10 by 40 which was not 40 either false advertisement they don't know how to measurebilly b. | Overall Experience
Very pleased with my local U-Haul facility. The storage unit was safe and secure and any reserved vehicles were always ready for me. The staff was very professional.David S. | Overall Experience
I used your outside parking storage. The spaces and the drive lane are too narrow, the chance of hitting or being hit while backing into a spot is too high.john b. | Overall Experience
Ashley Williams and the rest of the team there are very professional and do an out standing job. I am looking forward to the next time I need to move or store anything because of there kind attuide.Ivan T. | Overall Experience
Call Center told me I would have 24 hour access, and no mandatory insurance. These two points are the reason I left. Staff at this location is always top notch.John J. | Overall Experience
Fast service great costumer service an amazing pricechantel p. | Reservación
Ashley was amazing! Friendly and courteous.David w. | Overall Experience
There is a serious lack of professionalism, ethics, competence, customer service, efficiency, and honesty lacking in this establishment. Do yourself a HUGE favor and go to another Uhaul location.Reeva M. | Overall Experience
Excellent service and assistance.DAVID T. | Reservación
Staff was always ready to help & assist with anything that was asked of them.I really appreciated that!Charles P. | Overall Experience
perfectjames t. | Reservación
The staff is consistently helpful and supportive, and does quality work!Kathryn M. | Overall Experience
Staff distracted and not thorough.Norell J. | Overall Experience
To leave one guy in the store to assist that many people is unacceptable.maurice j. | Reservación
Your facility is grossly understaffed. Waiting time is runs from excessive to forever, for example it took over 45 minutes to just turn in my remote for the storage. This is unacceptable.RAY U. | Overall Experience
For all the years I stored my boat there - it was a fantastic experience from day one!KIRKLAND A. | Overall Experience
Not sure if I was supposed to have given them my lock since I did pay for it when I got the storage.Ashliegh L. | Overall Experience
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