Customer Reviews for U-Haul Moving & Storage of South Jacksonville

5,730 comentarios

5630 Phillips Hwy   Jacksonville, FL 32207
(@ University Blvd)

(904) 731-1383

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 731-1383

5630 Phillips Hwy
Jacksonville, FL 32207
(@ University Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ALAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gorka R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen H. 
Clasificación:
5.0

Uhual needs to do better. This is the second time within maybe a year that I've rented and when I've arrived my uhual was not there. Both times I've had to call customer service to switch my pick up location without being notified prior that they truck wasn't there. The location above was great but I will consider using other carriers due this being a repetitive problem and I don't live locally however my family does. It's frustrating making a reservation and then not having a truck ready. It slows everything down.

Natrionah M. 
Clasificación:
1.0

I was charged a extra day and I got my truck 5:30 I parked it at 10:30 pm I been trying to see why was I charge a extra day when they was closed for me to check in

Natalie L. 
Clasificación:
5.0

The staff was very nice and very professional

cynthia K. 
Clasificación:
5.0

Comment: Very helpful and accommodating. Took pains to do a good job and checked to make sure everything worked right.

Errol O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tami H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
4.0

1. Please be sure the outside of Vans and trucks are clean. We use you service for our catering events and usually the Vans are very dirty on the outside. 2. It would be nice if you offered less logo options for Business Customers on Vans like Enterprise does for their business customers. I know Uhaul are more geared to home moves. But a business division with less wrapping would be nice.!

Terry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom V. 
Clasificación:
3.0

I was transferred to 3 different locations. The truck was bigger than I requested and instead of only driving 2 miles to pickup and drop off I had to drive 15 miles which cost me more than I planned. I don't think it's fair to the consumer to make us pay more when the reservation was already made. I think someone from uhaul should have drove it to the original location so I wouldn't have had to pay for all those extra miles.

MICHELE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
1.0

Need better staffing, spent more time getting the truck then it took to move, and they still left out the equipment I asked for

rick B. 
Clasificación:
2.0

Why do the reservation online if they are going to ask you for everything again

EDMUNDO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

glen M. 
Clasificación:
1.0

They didn't have the equipment I requested sheet sending me to a different branch. It took over an hour to get my reservation.

Bradley L. 
Clasificación:
1.0

Get some intelligent, knowledgeable, organized and confident help, not only in the store but at the customer call center also. Then let the right hand know what the left hand is doing. The job got mostly done (the bolts weren't tightened, and cover panels were not put back as shown on your own U Haul Youtube videos) but it was a long drawn out process for what appeared to be a pretty simple hitch installation on a 2017 Chrysler Pacifca.

elaina S. 
Clasificación:
1.0

Customer service was really horrible the employee that's help me when I rent it the truck was having a really bad attitude.

Stephania M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tucker L. 
Clasificación:
2.0

The van I rented only had 13k miles but was horribly roach infested. Well.. First off I reserved a trailer but they didn't have the one I reserved and since I took the day off of work I had to just get a van which made a $20 move turn into a $150 move. One thing that drove that price up was the fact I got charged for 2 days. I got the van at 7am and had it back before they opened the next day. Less than 24 hours. Mileage I understand. Wouldn't have had to deal with mileage if I got the trailer I had booked but I guess that's a policy to get more money out of you... I also get that the 2 day thing is some fine print scam to get more money out of you. I've rented trucks/vans and trailers from everywhere for over 20 years. I know how business works... but had they not given me a roach infested van I could have had it back well before 7pm and beat all their fine print technicalities. I had to buy roach bombs and roach spray ($60) and bomb the van before I could even start loading my stuff. I got to uhaul at 7am as I said but they are slow and just plain dumb and dont know that they are doing so it was a little after 9am by the time I actually got out of there with the van. This was a Thursday and they were not busy. People showed up after 7 and made jokes about clocking in before they help anyone and just went as slow as they could.. So basically I do not get to the beaches until 10am. I open the back and notice the infestation. Then I had to walk an hour to get bombs. Couldnt even call a uber or anyone for help. My phone was in the van and I wasnt getting back in that van or close to it without spray. I'm from the woods. A few roaches don't bother me but this was something out a horror movie. Plus I couldnt afford to go back to uhaul and waste anymore time with them. They do not have a care in the world and have zero hustle or pride in their jobs. I have very little standards when it comes to people living in poverty with low paying jobs like they have. I don't ask for much. As a customer I almost feel disrespected even though they were not blatantly rude. Anyhow back to my day. I walked and its basically noon by the time Im done spraying the van and ready to bomb it. Then I gotta wait 4 hours for the bomb. Why bomb and clean the van and not call or exchange? There was no point in exchanging it because the others would have surely been worse since they don't know how to do basic cleaning on a moving van so I really had NO other option than to do it the way I did... So now its almost 4pm by the time I'm ready to even load the van up... Day wasted. I remember when I was a kid and worked low paying jobs. I slacked off when and where I could but never in front of customers. If I cut corners due to youthful inexperience or just laziness I never got called out on it because it was minor and something people wouldn't notice. I checked the van out before I drove off. The AC or the movement of the van must have brought the roaches out of where ever they were. I would bring this to the attention of the uhaul store but they made it clear they don't care about anything.

James H. 
Clasificación:
5.0

Ladies at the location are super helpful and friendly! Definitely coming back to more business.

elvir M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodeci S. 
Clasificación:
3.0

First trailer lights didn't work, second one good Uhaul changed both pickup and drop off locations with zero communication until I went to originally scheduled locations, not the locations fault (system/communication issues in uhauls end)

Adam G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

N/C

Richard O. 
Clasificación:
2.0

The truck i rented had less than a half tank of gas, it had an exhaust leak and the AC did not work. The people working the facility were great but the truck was trash.

Anthony B. 
Clasificación:
5.0

Overall great experience. I would highly recommend.

Earl S.  |  First Impressions 
Clasificación:
5.0

We have used the U-Haul facilities for personal and business storage over the years. It makes no difference who is working, your customer service is always 5 star.

Lorenda T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Moses M. 
Clasificación:
3.0

There was no windshield washer fluid. Need to check before renting out a truck.

Corey E. 
Clasificación:
2.0

My storage unit was not available when I arrived. I'm still trying to get this resolved but no one is returning my calls.

Jolene M. 
Clasificación:
5.0

Everyone was very courteous, pleasant and professional. I would definitely recommend my family and friends use this location. Nadia

NADIA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
4.0

Long wait to get service for a reservation on file.

Larry L. 
Clasificación:
5.0

They were awesome from the minute I walked in all the way til I returned the equipment. Definitely would recommend and will return if needed.

jose R. 
Clasificación:
5.0

The person who assisted me was extremely professional

ROBERTO S. 
Clasificación:
2.0

I sent 2 messages inquiring about picking up a trailer 1 hour early and I got no reply. When I get there to pick up the trailer at the system generated time of 2:30pm, the employees are counting cash drawers for an apparent shift change and give no attention to the customers. It took almost an hour to get a trailer after I had already checked in online. The outside help was awesome.

KEVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenya P. 
Clasificación:
1.0

I return the truck 15 minutes late and was charged a whole Nother day 40 extra dollars that I did not feel it was appropriate. I will not use this location again.

Thomas K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natalie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yatsiel H. 
Clasificación:
1.0

First the truck has no exhuasted muffler. The paper work said half a tank. It was almost a quarter tank. I told the representative the issues and they said I had to call an 800 number for uhual.... I was at a uhual storage location... the truck was extremely loud burned alot of fuel half loaded driving 680 miles to my location... over $700 for rental and fuel is not a good deal.. wasn't pleased with the service.. my drop off location had an great employee who was apologetic for my bad experience..

Carey B. 
Clasificación:
3.0

I did not get my truck at the reserved time. I waited over an hour at the store while the movers were at my house. The store did not have my dollys and when they did get them they didn't load them for me (I'm a 60yold woman) when I called UHaul customer service she offered me a 50$ credit which I accepted but was not given!

JODI B. 
Clasificación:
3.0

Hire more people. Appointment was at 730 didn't leave there until 830. Due to one person helping the customers.

Joseph H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Baaqia G. 
Clasificación:
4.0

Returned 2 days early & could have used a refund for the remaining 5 days charged. Just lost a love one & was hoping for some help by returning it early. Could you please consider some refund. Money is so short for us right now. Thanks Gail Harper

Gail H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred D. 
Clasificación:
3.0

A little pricy, and trucks were not available

Felicia A. 
Clasificación:
3.0

More lights at night and visible security cameras

Andrew M. 
Clasificación:
5.0

exellent costumer service on this location when i pick it up

GUSTAVO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke B. 
Clasificación:
5.0

Awesome job uhaul

Allen O. 
Clasificación:
5.0

Quick and easy

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISOL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto P. 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip P. 
Clasificación:
5.0

The staff was amazing. From check in to when I returned the equipment everyone was very helpful, very friendly and made the experience enjoyable. Which was great as we all know, moving is not typically a enjoyable event.

Brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathleen B. 
Clasificación:
5.0

Great

WISLET A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken B. 
Clasificación:
4.0

A mobile check-in user, it would have been nice to have the truck at the front ready to go instead of having to walk the lot and look for it

Regina L. 
Clasificación:
5.0

I loved the uhaul customer service in Jacksonville Florida… efficient and pleasant, rare commodity these days.

K LANI L. 
Clasificación:
2.0

My belongings had cockroaches! I'm not happy at all

AMY R.  |  Overall Experience 
Clasificación:
1.0

Staff poorly trained. Had me driving in circles to find my unit and they told me wrong information numerous times. Also, my vehicle was returned on full and they tried to charge me for 2 gallons of gas! Thankfully I asked for my receipt before I left. You can not directly contact that location either. It is terrible.

Vanessa J.  |  First Impressions 
Clasificación:
3.0

I feel like the on site staff was difficult to work with. They literally told me they couldn't rent a truck to me because they didn't have one for the length of time I needed it. I went online, rented what I needed-and had to pick up my truck at the same location! They literally wasted an hour of my time rather than helping me the first time I was there. And no one even apologized! It was very frustrating! I won't rent from that location again if I don't need to!

Tina T. 
Clasificación:
2.0

Very confusing. Long waits. My service person kept helping other customers and/or employees. Not well organized.

Thomas B. 
Clasificación:
5.0

Great service and price, and a friendly and knowledge staff.

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

christie T. 
Clasificación:
1.0

It was an awful experience.

James U. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA L. 
Clasificación:
3.0

Thank you to the woman who installed my hitch! Not sure if she was an asst mgr or something, but she completed the task in a couple of hours! The store itself or maybe it's the communication with in and throughout the business seem very callous towards those who are seeking the wares that are your business! While sitting there waiting, I heard numerous people venting their frustrations over different things, from having ordered this type of dolly to move furniture with and another to move appliances, having come to the store only yo be told we don't have any here right now that we can get it but it'll take 3 hours !!! To my own frustration with my appt time being changed, to the amount of time to install my hitch beingtwice as long as I was told it would!

Ken F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy M. 
Clasificación:
5.0

Great

Frederick G. 
Clasificación:
5.0

Brandi Etheridge did an excellent job of helping me rent and return the trailer I needed. She was professional and has a pleasant personality. Please thank her and this franchise for having a good inventory and professional staff.

DONALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldon B. 
Clasificación:
2.0

Ramp on the truck would not slide in without excessive force; I reserved a refrigerator dolly and when I arrived they said "we are out" like it was no big deal. Horrible customer service, I will never be back.

JONATHAN K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cedrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica A. 
Clasificación:
5.0

I am a repeat customer because customer service is impt. And u guys treat the C right!

Lorenda T.  |  First Impressions 
Clasificación:
5.0

This crew is always great! Love them.

DAVID C. 
Clasificación:
5.0

The young lady did a great job. Very efficient and kind.

RONALD J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christian B. 
Clasificación:
2.0

Customer service was slow as mud! Why fill everything out on line and then have to wait over 30 minutes while they slowly type all information back in? Terrible. The trailer was full of dirt and grass also.

William M. 
Clasificación:
5.0

Everything was perfect. Thanks again.

Willie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail S.  |  Overall Experience 
Clasificación:
5.0

Great place

dyamon w.  |  First Impressions 
Clasificación:
1.0

I moved my stuff into the storage. The area was way too tight for the moving truck to get through. Also, I tried to sell back boxes that I bought from U-Haul.. the new guy tried to help, but couldn't get it. Then Cedric hopped in and tried his very best to help me. Then the rude GM made a smart comment about me having to leave and get the receipt.. mind you, I purchased these boxes online and had a order code. Extremely ridiculous and a waste of my time. I will never recommend or use U-Haul again because of the trash experience I have had.

Kindrea P.  |  Online Move In 
Clasificación:
5.0

Very great service and nice management

dyamon w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina H.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

MELVIN T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff l.  |  Overall Experience 
Clasificación:
5.0

Staff were so helpful, courteous and so professional.

Regina H.  |  First Impressions 
Clasificación:
1.0

They harassed you too much when payments is due before and after due date.

Johnette B.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful, and friendly.

Troy P.  |  First Impressions 
Clasificación:
5.0

RV parking access isn’t 24hr any more that’s a bit of a problem for me but I hope that changes in the near future

TIMOTHY H.  |  First Impressions 
Clasificación:
1.0

I never canceled my unit. My stuff was stolen and I never received a call from you guys. May 3rd I arrived to check on my belonging and found out my unit was broken into.

dario d.  |  Overall Experience 
Clasificación:
5.0

Prices were fair and the employees were helpful

Paul c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mearknee B.  |  Overall Experience 
Clasificación:
5.0

Prioritizes customers. Warm and friendly staff. Fast and efficient.

Irene O.  |  Overall Experience 
Clasificación:
1.0

Their communication at the customer counter is awful. Said I was lined up with moving help but failed to tell me the customer I needed to go to a website to reserve workers. This is a very poorly run operation. I will never use this place or recommend UHaul.

George A.  |  First Impressions 
Clasificación:
1.0

The customer service was so bad if I didn't absolutely need storage and uhaul at that moment I would have left and went anywhere else. The manager was rude and impersonal. The storage area was dark creepy and unlit, I can't believe I even paid my money.

Katherine H.  |  First Impressions 
Clasificación:
2.0

My unit was dirty and had things from the previous tenant still inside.

Irene O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arianna K.  |  First Impressions 
Clasificación:
5.0

The representives were very helpful.

JEROME S.  |  First Impressions 
Clasificación:
5.0

Over the top and beyond the call of duty service!

James G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Propano

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