El cliente no dejó un comentario.Shepard T.
Customer Reviews for U-Haul Moving & Storage of South High Point
High Point, NC 27260
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Treat them with respect and deliver what you promise.Danny B.
I have used U haul twice in the past 2 weeks. Service was excellent at both places. Ty.geraldine W.
El cliente no dejó un comentario.SHANNON S. | Overall Experience
El cliente no dejó un comentario.Christina C. | First Impressions
Did not have requested dollys even though the reservation was made >1 month in advance. Manager was incredibly unhelpful and rude and seemed very lazy. Was told on the phone that said manager was willing to give me $65 off my reservation due to location issues, and she refused to acknowledge her aforementioned agreementDana G.
Easy-to-use; easy-to-load; easy-to-drive. 👍Byron S.
Very friendly at our drop off. Only thing was the email receipt still did not show up.Anthiny B.
Nicole and staff are excellent. They accommodated all of our needs. Plus, kudos to the gentleman on duty the evening of 06/21/22 as he located my cellphone which I had left in a rental truck. Will do business with again soon!!!DANIEL B. | First Impressions
The alarm wouldn’t stop going off the whole time we were moving in but everything else was amazing.Melissa S. | Online Move In
El cliente no dejó un comentario.Patricia F. | First Impressions
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.TANYA R. | First Impressions
This was a really excellent storage facility. The staff/owner were incredibly helpful and pleasant. The facility itself was cool, easy to access and made moving in/out easy. I would definitely recommend!Sharon K. | Overall Experience
El cliente no dejó un comentario.George B.
Yes the greatestTammera G.
El cliente no dejó un comentario.Jeffrey R.
Great help!Dean G.
Could not find the drop box, luckily we went during staffed hours.Clark B.
El cliente no dejó un comentario.Chris S.
Thank for for your help with a very stressful move.Dan A.
Staffs are very helpfulJamiu K.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.ashley K.
El cliente no dejó un comentario.Michele K.
El cliente no dejó un comentario.Deborah C.
El cliente no dejó un comentario.Rachael F.
This location is easy to access and has all the moving supplies anyone would need. The people were very helpful.Janet W.
El cliente no dejó un comentario.Khrydatrius S.
Fantastic service. This is my home for u haul needs.Braxton B.
Impeccable customer service!kelly W.
First time using this location and I will be using it again in the future. The entire property is extremely well maintained, clean, and easy to navigate. The van I rented was pretty much brand new and in excellent condition. The employee I encountered was courteous and helpful even though he was very busy cleaning the trucks by hand. I was so impressed with his attention to detail. I used the self check-in/self check-out feature, so I didn't have to wait at the counter. My rental was last minute and surpassed any expectations I could have possibly had.Dana C.
El cliente no dejó un comentario.James G.
No commentWilliam M.
El cliente no dejó un comentario.Tyler D.
El cliente no dejó un comentario.Marina D.
El cliente no dejó un comentario.Fischer C.
Not a thing! I love working with this place.Twilla H.
El cliente no dejó un comentario.Erika T.
El cliente no dejó un comentario.VALONDREA B.
El cliente no dejó un comentario.Scott R.
El cliente no dejó un comentario.Max M.
El cliente no dejó un comentario.ANGEL W.
El cliente no dejó un comentario.JOHN W.
Fast, easy service experience.Neil N.
El cliente no dejó un comentario.KAREN W.
This location was fine the previous one attached to this account was horrible and very unprofessional. I waited 50+ minutes to find out that the key to the truck was locked at another location and they wanted me to wait until 2pm even though my pickup was at 12pm. Very cavalier and down right disrespectful since it was pouring down rain and I had to go back and forth to different buildings on the property.Sonia E.
El cliente no dejó un comentario.Kierstyn M.
El cliente no dejó un comentario.Richard C.
Check in was painless and returning was as well Joe went above and beyond at check out definitely recommend this locationCorey L.
El cliente no dejó un comentario.Ronald S.
El cliente no dejó un comentario.Sharon A.
Excellent Customer Service. Easy to get to - right off of the interstate. Large facility and lot - makes it easy to maneuver.Rocky H.
No improvement needed. They were fast and professional and the vehicle was in great shape. I would highly recommend this place.John L.
El cliente no dejó un comentario.Laura H.
El cliente no dejó un comentario.KENNETH M. | Overall Experience
Theresa.She welcome my husband and I with patients and kindness. She's a people person. She deserves a raiseRuth M. | First Impressions
El cliente no dejó un comentario.Kathlene T. | Overall Experience
El cliente no dejó un comentario.Laura H. | First Impressions
I booked 20' at half mile away from my location and received call with change location instructions but at pick up time I got Call that there is no truck available go to Randolph St location and after a huge discussion they offered me 15' boxtruck. 1st thing due to change in location & small truck I paid for extra miles & I paid extra to workers. Bit DisappointingQammar H.
El cliente no dejó un comentario.Anthony E. | First Impressions
El cliente no dejó un comentario.Michaele S. | Overall Experience
El cliente no dejó un comentario.Brian B. | Overall Experience
El cliente no dejó un comentario.Mark S. | Overall Experience
No improvements necessary. LaTonya was very knowledgeable, helpful and nice.Myra S.
👍🏾VERNELL M. | First Impressions
The attendants at this location are excellent, totally dedicated to Customer satisfaction, I hadn't seen this kind of attention for a while. Excellent care at this location....Other locations should model after this one...JORGE C.
The storage unit and staff were great, but the bathrooms were Always dirty everytime we went there.REGINALD S. | Overall Experience
El cliente no dejó un comentario.CRISTIANO L.
Make sure that the app works for check in. I tried to add photos in the app for the check in prices and it never worked. Fortunately I was able to complete everything by going to the Uhaul share website and that worked perfectly.Brandon M.
Bald tire on trailerbob B.
El cliente no dejó un comentario.Leah A.
When a customer rents a 10 foot truck, provide a 10 foot truck, not a 15 foot truck. When a customer reserves a hand truck, provide one rather than telling customer that one was not available.Michael G.
Very pleased every time I rent from there.Terry G.
El cliente no dejó un comentario.Luke M.
nothing customer service at location excellent!Chris L.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.ELIZABETH M.
My pick up location changed less than 24 hours before time to pick it up. It was 10 miles past the location I needed to pick up which cost me more time.Miranda G.
Staff was very professional and helpful.Alan C.
El cliente no dejó un comentario.CHRISTOPHER G. | Overall Experience
The Staff is very friendly and informative to your needs. I've rented from this location several times and have always been pleased with the rental, equipment and staff. Thanks a lot.!Donna B.
in and out in 10 minutes, very efficientKenneth C.
El cliente no dejó un comentario.Dorisa J.
The outside of the facility was poorly maintained. There was trash everywhere. It was confusing where to enter code. There was not a lock inside my unit as promised when I checked the locker.Brittany S. | Online Move In
Your employee was so helpful and patient.shaneka G.
Was too far from my location that I moved.Kimberly W.
El cliente no dejó un comentario.Alan H.
Nicole was very friendly and nice to work with. She also was open to answering questions being helpful in anyway possible. I really was impressed with this facility.Terry L. | Overall Experience
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.Lisa C. | Overall Experience
El cliente no dejó un comentario.Thomas M. | First Impressions
Tires on all vehicles or trailers need to checked routinely to ensure the condition is acceptable.Felton Y.
El cliente no dejó un comentario.Stephanie O.
El cliente no dejó un comentario.Sabrina C. | First Impressions
Great and helpful staff.Janet P. | Overall Experience
El cliente no dejó un comentario.Charlton E.
Everything was made easy for meBELINDA W. | Overall Experience
El cliente no dejó un comentario.Deborah H.
El cliente no dejó un comentario.Kayley C.
El cliente no dejó un comentario.DANIAL L.
Not have Bald tires that explode on trailers.Brandon N.
El cliente no dejó un comentario.RAWLE A. | Overall Experience
Just way better communication I didn't have issue with my original drop off but getting the Uboxes delivered and picked up was a little challenging. I appreciate the customer service these last two years and working with me on my payments through the pandemic!Pjari M.
Very helpful. Great experience!Kelly P.
El cliente no dejó un comentario.Stephen C.
Joe was awesome- helped me with my load and getting settled in.David C. | First Impressions
No improvement overall it was goodSarah B.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Mary B.
El cliente no dejó un comentario.Steven C. | Overall Experience
El cliente no dejó un comentario.Harvey K.
El cliente no dejó un comentario.todd b. | Overall Experience
El cliente no dejó un comentario.Lucia K.
Clean and friendly facility. Dock for storage unloading and loading with flat cars for moving boxes to unit made easyHOWARD S. | First Impressions
El cliente no dejó un comentario.JOYCE C. | First Impressions
Very efficient and there to service customers. Very friendly and helpful.James S.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Heather M. | First Impressions
El cliente no dejó un comentario.Jeffery L.
Our storage is at this location as well. Very nice, helpful and professional employees. The facility is well maintained and access is awesome with carts to help out. We definitely recommendCharles T.
Your agent was very knowledgeable,and friendly! Service with a smileTroy C. | First Impressions
El cliente no dejó un comentario.Lena M. | Overall Experience
I feethat I was overcharged. I called customer service in advance to ask the charge for returning my truck a few hours late. The rates I was told was vastly different than what I was charged.KIRK P.
El cliente no dejó un comentario.Tuesday S.
El cliente no dejó un comentario.Danny C. | Overall Experience
The guys that worked customer service were always kind, helpful and fun to deal with. Things got a little messy towards the end of our rental but I could tell that there was an effort being made to take care of the issue.ginger m. | Overall Experience
El cliente no dejó un comentario.John C. | Online Move In
El cliente no dejó un comentario.George S.
El cliente no dejó un comentario.Karen J.
El cliente no dejó un comentario.Wendy S.
Nicole was awesome! ThanksFARON S.
El cliente no dejó un comentario.Dennis T.
El cliente no dejó un comentario.VERNELL M.
The wire used for the pully to the door was loose and ended up getting tangled not allowing for the door to be closed to the back. Possibly check prior to renting.Tiffany W.
The only issue I have so far with U-Haul is the application that must be completed there at the office, I don't like nor do I understand the reasoning behind requiring false information on the application, yes I said false, my wife and I only have one address that we live at and two cell phone numbers. I was required to provide three phone numbers to which I don't have and two addresses to which I don't have, so your policy is causing people to give false information in order to complete the application (without the false information I couldn't complete the application, therefore no unit to store my stuff). This is a bad practice to expect people to make up addresses. I hope you will change this practice soon.DEAN H. | First Impressions
El cliente no dejó un comentario.TAMMY W. | Overall Experience
Facility is immaculate, plenty of moving carts available, excellent indoor loading docks! Staff was helpful and informative. Overall great experience!!Susan M. | First Impressions
El cliente no dejó un comentario.Edward H. | Overall Experience
We were told there would be a free lock included in our unit. When we got there with all of our things, there was no lock. This is an inconvenience because it was after hours when we arrived with our things. We were left with all of our things and no lock to secure it.Walter B. | Online Move In
El cliente no dejó un comentario.Chandra W. | First Impressions
Very friendly and helpful.Brandie H. | First Impressions
Needs 24hr access. Like a lot of people I work long odd ball hours. Would be very convenient to access my things at 2,3,4,5,am ECT!Chris H. | First Impressions
I was unprepared for how updated and nice this location would be.Randy W. | First Impressions
El cliente no dejó un comentario.CHRISTOPHER G. | First Impressions
People were nice and helpful.howard s. | Overall Experience
El cliente no dejó un comentario.rick b. | Overall Experience
El cliente no dejó un comentario.Edric G. | Overall Experience
Front office was not friendly and false advertisement of storage rental I was not told it would be two. I google the size nothing came up to tell me what it looked like. Also the three addresses and names not necessary. Mainly the attitude and the rental were not as promised and dead bugs on floor and staff doesn't seem to want to work. I don't think it is ran very well and just money hungry had to purchase two locks because two buildings and can't take other lock back no receipt. It was a waste of time and money. You should have the unit 10x20x10 on the video if your going to sell it as a large storage. Customers should be told they need two addresses and three names before renting. All of these things would of made me go somewhere else. Very disappointed!Constance H. | Overall Experience
Front desk was very very rude and condescending. You guys without information when people call. When I got there felt like I was a Parisian mate with the questions asked the three addresses and contacts. Never been treated that way and the girl had an attitude and was happy to say I don't make rules I can't give you a storage then on top of everything I thought I had 10x29 it was just two 10x10 false advertising the video should have shown what that means but didn't mention it. And don't want to do second floor makes move take long and seen dead bugs in hall. I will be removing items and cancellingConstance H. | First Impressions
El cliente no dejó un comentario.Ashley W. | Overall Experience
El cliente no dejó un comentario.Peter H. | Overall Experience
The staff was fine, but the website said that you had OUTSIDE ACCESS to the facility. When we got there, we found out that there were no outside access units at all. It was 4 pm on a Saturday, and the next place we called in High Point said they had one unit that was accessible from the outside. This one was on main street. We drove there, and it turns out that that was gone as well. So we still have the truck. We DID return the VEHICLE TRANSPORT, but I don't know if we did it correctly due to the confusion.Melissa D. | First Impressions
The process of setting up my truck reservation, storage unit, and moving helpers was so easy to handle online. When I went to the facility in person (on Trinity Ave in High Point) the staff was EXCELLENT and went above and beyond to help me. I really needed and appreciated the kindness. A little truly goes a long way. I highly recommend using this facility for storage and/or anything else they offer. Thumbs way up!Karen M. | First Impressions
Nicole always does an amazing job!Linda G. | First Impressions
The guy in the office on Sunday morning was the sweetest person I've ever meet and should call me sometime 😊 and I'm excited about putting my stuff there throughout this weekChastity B. | First Impressions
Love the free month of storage very spaciousKiera D. | First Impressions
El cliente no dejó un comentario.Tyrece H. | First Impressions
The large sliding doors are not accessable from inside or outside after 5:00 even with a key card.Steven C. | First Impressions
El cliente no dejó un comentario.Vicki N. | First Impressions
El cliente no dejó un comentario.Camilla S. | Online Move In
El cliente no dejó un comentario.James E. | First Impressions
El cliente no dejó un comentario.HERBERT Y. | First Impressions
El cliente no dejó un comentario.Julia G. | First Impressions
Very clean. Excellent serviceMilton H. | First Impressions
El cliente no dejó un comentario.Di-Shown J. | First Impressions
El cliente no dejó un comentario.Patrick b. | Online Move In
Great facility. Easy access to storage unit and nice cart to help.Christina S. | First Impressions
I was told there would be a lock provided, there was not. The double doors did not work, which forced me to struggle through a single door with my belongings.Derrick G. | Online Move In
The staff was very friendly and helpful.Edric G. | First Impressions
El cliente no dejó un comentario.Trina A. | Online Move In
Ms. Nicole Is Amazing 😍😍😍🥴🥴Shawn S. | Overall Experience
El cliente no dejó un comentario.AFIA O E. | Online Move In
Nicole was wonderful...always helpful and efficient.Pamela N. | Overall Experience
The representative was nice, helpful & friendly. HOWEVER, gave me the wrong size (too small) & an already in use storage.... I'm VERY Disappointed, in the representative not doing a walk to make sure it was the right unit we needed, because our time is valuable also.Michelle P. | First Impressions
The gentleman that reserved my units was courteous and helpful. Went above and beyond to help our team of people moving in a crazy amount of stuff!Philip P. | First Impressions
El cliente no dejó un comentario.brad t. | Overall Experience
I only rented a truck, not storage. The service at 1100 Trinity Ave was prompt and professional. Facility was clean and organized. I've rented quite a few uHaul trucks and this was the best experience picking up a truck.Joan S. | Online Move In
El cliente no dejó un comentario.sakeya w. | First Impressions
El cliente no dejó un comentario.TAMMY W. | First Impressions
El cliente no dejó un comentario.rufus r. | Overall Experience
Benit or however you spell the phone rep name took my credit card info over and over and over because he said he needed it for the file. Then when I call the facilities to place my stuff in my "storage container" there was no record of it. The two men at the trinity location helped me out with this issue . Thank god. But your phone rep was horrible and he better not try to use my credit info. I'm very uncomfortable he asked me for it repeatedly but yet didn't even make my storage reservation. After he had told me he did it and my card info went through. Smh in disappointment and fear. I will report to the police if my card is used anywhere that I didn't give permission. I wish o could have rated excellent but benit ruined that.Cuudoes C. | First Impressions
Nice people. Very helpful.howard s. | First Impressions
El cliente no dejó un comentario.Dwayne T. | Overall Experience
El cliente no dejó un comentario.KAREN R. | First Impressions
El cliente no dejó un comentario.William D. | First Impressions
My experience was quick and easy. I arrived at 7 to rent my unit and had to get to work immediately after unloading the truck. I did everything in about 45 minutes. It helped that there were carts available to help unload and roll your belongings to your unit. Great experience all around and Nicole was a doll! Thanks SATISFIED CUSTOMERTiffany T. | First Impressions
El cliente no dejó un comentario.Tina R J. | First Impressions
Tyrece Hairston was very kind and courteous. He helped me to rent a couple of storage units and a truck.Arlisa G. | First Impressions
El cliente no dejó un comentario.Hunter J. | First Impressions
El cliente no dejó un comentario.Joyce W. | First Impressions
El cliente no dejó un comentario.Dwayne T. | First Impressions
😱😱😱😱😳😳😳🤤👀👀👀Shawn S. | First Impressions
El cliente no dejó un comentario.SHERRY W. | Overall Experience
El cliente no dejó un comentario.Nashaly A. | Overall Experience
Please pick up trash and clean the restroom daily! ¡Gracias!mike w. | Overall Experience
El cliente no dejó un comentario.amie B. | Overall Experience
It was really really confusing how to get into the unit for the first time. Checking in was a nightmare. It took so so long to get checked in - the person at the front desk wasn't at all helpful. He wasn't able to provide much guidance. We rented a truck that day as well and he couldn't figure out how to remove the furniture pads we didn't want. It was taking so long and we were cutting into our rental time that we just said screw it and paid the additional $20 for a product we didn't want or need. The facility itself was very clean. There is a section of the hall that seems rather narrow.Claire P. | Online Move In
El cliente no dejó un comentario.teta m. | Overall Experience
El cliente no dejó un comentario.teta m. | Overall Experience
El cliente no dejó un comentario.Jesse S. | Overall Experience
Very freindly and helpful staff. That went above and beyond.Sharon W. | First Impressions
El cliente no dejó un comentario.james w. | First Impressions
Great location. Convenient and clean.James S. | First Impressions
Good customer service, very accommodating.Daniel S J. | Online Move In
El cliente no dejó un comentario.Kaia T. | Online Move In
No comment at this timeFredrick H. | Online Move In
I was offered the free month because of using U-haul equipment so I took advantage of it. The staff was friendly and assisted me over the phone with some things I needed done with my storage. The only issue I had was that when I arrived today; the space that was rented to me was already occupied by another tenant. Which was cool because I had to upgrade to a larger space anyway.David C. | First Impressions
The secondary on my account removed my stuff on 07/29/20. The lock had to be cut and he had to gain access by an employee. There were no notes entered about the removal or the conversation that took place about the secondary removing my stuff. I was charged for the month of August. I was not moved out in the system until 8/8/20. I have documentation that confirms the 07/29/20 date as the accurate date of move out. Please refund my money.Nykita C. | Overall Experience
El cliente no dejó un comentario.Lindsay F. | Online Move In
I rented storage unit 230. The storage unit allowed water to get in. My boxes and furniture were soak and wet. I wouldn't recommend renting there.Deidra B. | Overall Experience
El cliente no dejó un comentario.Anthony L. | Overall Experience
El cliente no dejó un comentario.Shannon J. | Overall Experience
The customer service was excellent!!! Nicole and her team were very helpful, patient and kind. It was a pleasure doing business with them and I won't hesitate to refer people to this location with their moving and storage needs.catherine f. | Overall Experience
El cliente no dejó un comentario.Connie S. | Overall Experience
Owner Nicole was very sweet and very respectfulTerry M. | Overall Experience
The only complaint I have is that when we went to empty the unit, it was padlocked!! I had autopay and there was NO REASON it should have been locked. I did not receive an explanation as to WHY it was locked. Also, they had me down as having multiple units and I only had one. Need to training on MAKING SURE they keep ACCURATE RECORDS!!!!!!Virginia W. | Overall Experience
El cliente no dejó un comentario.Robin W. | Overall Experience