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Shakia Z.Customer Reviews for U-Haul Moving & Storage of South High Point
Testimonials From Recent Customers
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Richard B.We signed up for mobile pickup for Sunday morning, but it was not ready. Had to wait for location to open before we could get our truck.
Clyde H.Keep it the same make sure windows clean other then that everything was good and thanks for your service
kimyatta I.the lady that helped us had an attitude and told us they didn't have any more available units so she gave us two new ones but one of them had a lock on it. We then had to find another unit on our own to let her know what was really vacant.
Xion H. | First ImpressionsThe staff at the Uhaul storage facility on Trinity Ave in High Point make you feel so welcomed and take every bit of stress away. They were so patient with me, toook their time and explained the process very clearly.
Carmen R. | Overall ExperienceVery good customer service!
Demetris M. | First ImpressionsI was a bit surprised to find out I was charged for gas after I had replaced the gas for the 43 miles I had used.
Steve W.Definitely would use them again the company was very understanding easy to communicate with and friendly staff everyone displayed every positive role a customer service representative should display
Laquita N. | Overall ExperienceRented 3 units here, 2 of which I was able to use for free while we were moving for temp storage, because of an offer through Uhual for 1 month of free storage with a truck rental. That was amazing all on its own. Units were easy to access, clean, and carts were available to use. I don't feel it's any fault of the facility, but more flat carts (there were plenty of matress carts) would be a huge help. The employees were always friendly. Nicole Miller herself was super helpful and kind in all of our interactions, it felt like she took pride in the best way in doing her job,. We will likely be needing to utilize trucks and units in the near future and will be checking here first!
Diamond F. | Overall ExperienceEvery time I rent something from this location we get the trailer or truck home and find an issue with it. Last time, the bed of the truck was covered in slick oil, this time the trailer has a nail in the tire. Going back and forth between Uhaul and my house only added extra time to our move. Uhaul did provide a replacement, but at this point, take better care of your equipment, and dont rent it out if its not inspected first.
Brandon A.Quick service, friendly counter associate, large facility and lot to maneuver my vehicle and equipment. in
Kymaria M.Truck was infested with roaches, had to get replacement truck and pay both sets of movers extra
Stacie B.Offer receipts on check in return. I didn't like waiting for an e-mail to make sure I wasn't being charged correctly.
KEVIN G.Staff was informative and very polite. I'd recommend this location to anyone looking to have their items stored in a safe location with friendly staff.
Laquita N.The young lady was sweet and very understanding. She new exactly what we needed. I think her name was Natalie. Very knowledgeable of her job. ✨✨✨✨✨
Pauline W. | First ImpressionsGreat Management!
Darius C. | Online Move InVery friendly and professional staff! Could not be happier.
David K.The customer service is what this the best pickup ever
Marvin B.Treat them with respect and deliver what you promise.
Danny B.Jgffuh
LAARBI E.I have used U haul twice in the past 2 weeks. Service was excellent at both places. Ty.
geraldine W.Did not have requested dollys even though the reservation was made >1 month in advance. Manager was incredibly unhelpful and rude and seemed very lazy. Was told on the phone that said manager was willing to give me $65 off my reservation due to location issues, and she refused to acknowledge her aforementioned agreement
Dana G.Easy-to-use; easy-to-load; easy-to-drive. 👍
Byron S.Very friendly at our drop off. Only thing was the email receipt still did not show up.
Anthiny B.Nicole and staff are excellent. They accommodated all of our needs. Plus, kudos to the gentleman on duty the evening of 06/21/22 as he located my cellphone which I had left in a rental truck. Will do business with again soon!!!
DANIEL B. | First ImpressionsThe alarm wouldn’t stop going off the whole time we were moving in but everything else was amazing.
Melissa S. | Online Move InThis was a really excellent storage facility. The staff/owner were incredibly helpful and pleasant. The facility itself was cool, easy to access and made moving in/out easy. I would definitely recommend!
Sharon K. | Overall ExperienceYes the greatest
Tammera G.Great help!
Dean G.Could not find the drop box, luckily we went during staffed hours.
Clark B.Thank for for your help with a very stressful move.
Dan A.Staffs are very helpful
Jamiu K.This location is easy to access and has all the moving supplies anyone would need. The people were very helpful.
Janet W.Fantastic service. This is my home for u haul needs.
Braxton B.Impeccable customer service!
kelly W.First time using this location and I will be using it again in the future. The entire property is extremely well maintained, clean, and easy to navigate. The van I rented was pretty much brand new and in excellent condition. The employee I encountered was courteous and helpful even though he was very busy cleaning the trucks by hand. I was so impressed with his attention to detail. I used the self check-in/self check-out feature, so I didn't have to wait at the counter. My rental was last minute and surpassed any expectations I could have possibly had.
Dana C.No comment
William M.Not a thing! I love working with this place.
Twilla H.Fast, easy service experience.
Neil N.This location was fine the previous one attached to this account was horrible and very unprofessional. I waited 50+ minutes to find out that the key to the truck was locked at another location and they wanted me to wait until 2pm even though my pickup was at 12pm. Very cavalier and down right disrespectful since it was pouring down rain and I had to go back and forth to different buildings on the property.
Sonia E.Check in was painless and returning was as well Joe went above and beyond at check out definitely recommend this location
Corey L.Excellent Customer Service. Easy to get to - right off of the interstate. Large facility and lot - makes it easy to maneuver.
Rocky H.No improvement needed. They were fast and professional and the vehicle was in great shape. I would highly recommend this place.
John L.Theresa.She welcome my husband and I with patients and kindness. She's a people person. She deserves a raise
Ruth M. | First ImpressionsI booked 20' at half mile away from my location and received call with change location instructions but at pick up time I got Call that there is no truck available go to Randolph St location and after a huge discussion they offered me 15' boxtruck. 1st thing due to change in location & small truck I paid for extra miles & I paid extra to workers. Bit Disappointing
Qammar H.No improvements necessary. LaTonya was very knowledgeable, helpful and nice.
Myra S.👍🏾
VERNELL M. | First ImpressionsN/C
VERNELL M.The attendants at this location are excellent, totally dedicated to Customer satisfaction, I hadn't seen this kind of attention for a while. Excellent care at this location....Other locations should model after this one...
JORGE C.The storage unit and staff were great, but the bathrooms were Always dirty everytime we went there.
REGINALD S. | Overall ExperienceMake sure that the app works for check in. I tried to add photos in the app for the check in prices and it never worked. Fortunately I was able to complete everything by going to the Uhaul share website and that worked perfectly.
Brandon M.Bald tire on trailer
bob B.When a customer rents a 10 foot truck, provide a 10 foot truck, not a 15 foot truck. When a customer reserves a hand truck, provide one rather than telling customer that one was not available.
Michael G.Very pleased every time I rent from there.
Terry G.nothing customer service at location excellent!
Chris L.My pick up location changed less than 24 hours before time to pick it up. It was 10 miles past the location I needed to pick up which cost me more time.
Miranda G.Staff was very professional and helpful.
Alan C.The Staff is very friendly and informative to your needs. I've rented from this location several times and have always been pleased with the rental, equipment and staff. Thanks a lot.!
Donna B.in and out in 10 minutes, very efficient
Kenneth C.The outside of the facility was poorly maintained. There was trash everywhere. It was confusing where to enter code. There was not a lock inside my unit as promised when I checked the locker.
Brittany S. | Online Move InYour employee was so helpful and patient.
shaneka G.Was too far from my location that I moved.
Kimberly W.Nicole was very friendly and nice to work with. She also was open to answering questions being helpful in anyway possible. I really was impressed with this facility.
Terry L. | Overall ExperienceTires on all vehicles or trailers need to checked routinely to ensure the condition is acceptable.
Felton Y.Great and helpful staff.
Janet P. | Overall ExperienceEverything was made easy for me
BELINDA W. | Overall ExperienceJoe was awesome- helped me with my load and getting settled in.
David C. | First ImpressionsClean and friendly facility. Dock for storage unloading and loading with flat cars for moving boxes to unit made easy
HOWARD S. | First ImpressionsYour agent was very knowledgeable,and friendly! Service with a smile
Troy C. | First ImpressionsThe guys that worked customer service were always kind, helpful and fun to deal with. Things got a little messy towards the end of our rental but I could tell that there was an effort being made to take care of the issue.
ginger m. | Overall ExperienceThe only issue I have so far with U-Haul is the application that must be completed there at the office, I don't like nor do I understand the reasoning behind requiring false information on the application, yes I said false, my wife and I only have one address that we live at and two cell phone numbers. I was required to provide three phone numbers to which I don't have and two addresses to which I don't have, so your policy is causing people to give false information in order to complete the application (without the false information I couldn't complete the application, therefore no unit to store my stuff). This is a bad practice to expect people to make up addresses. I hope you will change this practice soon.
DEAN H. | First ImpressionsFacility is immaculate, plenty of moving carts available, excellent indoor loading docks! Staff was helpful and informative. Overall great experience!!
Susan M. | First ImpressionsWe were told there would be a free lock included in our unit. When we got there with all of our things, there was no lock. This is an inconvenience because it was after hours when we arrived with our things. We were left with all of our things and no lock to secure it.
Walter B. | Online Move InVery friendly and helpful.
Brandie H. | First ImpressionsNeeds 24hr access. Like a lot of people I work long odd ball hours. Would be very convenient to access my things at 2,3,4,5,am ECT!
Chris H. | First ImpressionsI was unprepared for how updated and nice this location would be.
Randy W. | First ImpressionsPeople were nice and helpful.
howard s. | Overall ExperienceFront office was not friendly and false advertisement of storage rental I was not told it would be two. I google the size nothing came up to tell me what it looked like. Also the three addresses and names not necessary. Mainly the attitude and the rental were not as promised and dead bugs on floor and staff doesn't seem to want to work. I don't think it is ran very well and just money hungry had to purchase two locks because two buildings and can't take other lock back no receipt. It was a waste of time and money. You should have the unit 10x20x10 on the video if your going to sell it as a large storage. Customers should be told they need two addresses and three names before renting. All of these things would of made me go somewhere else. Very disappointed!
Constance H. | Overall ExperienceFront desk was very very rude and condescending. You guys without information when people call. When I got there felt like I was a Parisian mate with the questions asked the three addresses and contacts. Never been treated that way and the girl had an attitude and was happy to say I don't make rules I can't give you a storage then on top of everything I thought I had 10x29 it was just two 10x10 false advertising the video should have shown what that means but didn't mention it. And don't want to do second floor makes move take long and seen dead bugs in hall. I will be removing items and cancelling
Constance H. | First ImpressionsThe staff was fine, but the website said that you had OUTSIDE ACCESS to the facility. When we got there, we found out that there were no outside access units at all. It was 4 pm on a Saturday, and the next place we called in High Point said they had one unit that was accessible from the outside. This one was on main street. We drove there, and it turns out that that was gone as well. So we still have the truck. We DID return the VEHICLE TRANSPORT, but I don't know if we did it correctly due to the confusion.
Melissa D. | First ImpressionsThe process of setting up my truck reservation, storage unit, and moving helpers was so easy to handle online. When I went to the facility in person (on Trinity Ave in High Point) the staff was EXCELLENT and went above and beyond to help me. I really needed and appreciated the kindness. A little truly goes a long way. I highly recommend using this facility for storage and/or anything else they offer. Thumbs way up!
Karen M. | First ImpressionsNicole always does an amazing job!
Linda G. | First ImpressionsThe guy in the office on Sunday morning was the sweetest person I've ever meet and should call me sometime 😊 and I'm excited about putting my stuff there throughout this week
Chastity B. | First ImpressionsLove the free month of storage very spacious
Kiera D. | First ImpressionsThe large sliding doors are not accessable from inside or outside after 5:00 even with a key card.
Steven C. | First ImpressionsVery clean. Excellent service
Milton H. | First ImpressionsGreat facility. Easy access to storage unit and nice cart to help.
Christina S. | First ImpressionsI was told there would be a lock provided, there was not. The double doors did not work, which forced me to struggle through a single door with my belongings.
Derrick G. | Online Move InThe staff was very friendly and helpful.
Edric G. | First ImpressionsMs. Nicole Is Amazing 😍😍😍🥴🥴
Shawn S. | Overall ExperienceNicole was wonderful...always helpful and efficient.
Pamela N. | Overall ExperienceThe representative was nice, helpful & friendly. HOWEVER, gave me the wrong size (too small) & an already in use storage.... I'm VERY Disappointed, in the representative not doing a walk to make sure it was the right unit we needed, because our time is valuable also.
Michelle P. | First ImpressionsThe gentleman that reserved my units was courteous and helpful. Went above and beyond to help our team of people moving in a crazy amount of stuff!
Philip P. | First ImpressionsI only rented a truck, not storage. The service at 1100 Trinity Ave was prompt and professional. Facility was clean and organized. I've rented quite a few uHaul trucks and this was the best experience picking up a truck.
Joan S. | Online Move InBenit or however you spell the phone rep name took my credit card info over and over and over because he said he needed it for the file. Then when I call the facilities to place my stuff in my "storage container" there was no record of it. The two men at the trinity location helped me out with this issue . Thank god. But your phone rep was horrible and he better not try to use my credit info. I'm very uncomfortable he asked me for it repeatedly but yet didn't even make my storage reservation. After he had told me he did it and my card info went through. Smh in disappointment and fear. I will report to the police if my card is used anywhere that I didn't give permission. I wish o could have rated excellent but benit ruined that.
Cuudoes C. | First ImpressionsNice people. Very helpful.
howard s. | First ImpressionsMy experience was quick and easy. I arrived at 7 to rent my unit and had to get to work immediately after unloading the truck. I did everything in about 45 minutes. It helped that there were carts available to help unload and roll your belongings to your unit. Great experience all around and Nicole was a doll! Thanks SATISFIED CUSTOMER
Tiffany T. | First ImpressionsTyrece Hairston was very kind and courteous. He helped me to rent a couple of storage units and a truck.
Arlisa G. | First Impressions😱😱😱😱😳😳😳🤤👀👀👀
Shawn S. | First ImpressionsPlease pick up trash and clean the restroom daily! ¡Gracias!
mike w. | Overall ExperienceIt was really really confusing how to get into the unit for the first time. Checking in was a nightmare. It took so so long to get checked in - the person at the front desk wasn't at all helpful. He wasn't able to provide much guidance. We rented a truck that day as well and he couldn't figure out how to remove the furniture pads we didn't want. It was taking so long and we were cutting into our rental time that we just said screw it and paid the additional $20 for a product we didn't want or need. The facility itself was very clean. There is a section of the hall that seems rather narrow.
Claire P. | Online Move In&thinsp