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Monte M. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of South Greenville
Testimonials From Recent Customers
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Vehicle ran great but wasn't clean
James C.I got 2 units I was told I would not be charged until 7-30-2022 by a young man who made the reservation for me the 2 nd time I called. I called to question why I was billed she told me that both rentals could not be free. I I replied that maybe the other employees need to be told that information. I then I ask for the transcript of the conversation and she raised her voice I ask her to raise her voice at me she stated that if I wanted to be respected I need to show her respect because I am older than her. I again asked her for the number to cooperate so I can request the transcript. Young lady at the front desk was very rude on the phone she refused to help me. She even stated she will not help me. I ask to speak to the manager and she would not give her the phone l. She said ma'am I am not going ti help you ands she said I am going to hang up the phone.. she hung up on me I called back several time ands she said I am not going to give you the number. I called back from m another's number she said I know what this is all about then she gave me the number and she hung up the phone. Now I have to go in this store afraid for my life not knowing who are what I am going to be faced with. I need the units for my things.
MARIAN M. | First ImpressionsThe only reason I didn't give it Excellent is I don't remember seeing on the app where 24hr access was an option. We had some mishaps and could have used the 24hr access.
Sonny B. | Online Move InWhen the staff hooked up the cargo trailer to my car, the electrical harness on the trailer wasn't working. He had to hook me up to a different trailer. When he went in to update the paperwork, it turned out that the second trailer he hooked me up to wasn't even checked in on their lot. So he had to check it in and then update my paperwork. The staff was awesome and worked as quickly as possible to get me on the road. Was just frustrating because I had done everything online to speed the process up and still took too long. I would use this location again and recommend it. Hope this was just a fluke.
Stella D.Very satisfied with my U-Haul/Ubox experience!
Kiota B.I am a repeat customer at this location and have always been treated well. However, today I was treated poorly by an employee with a terrible attitude. Employees only words were “I will email you a receiptâ€. I said no I need the printed copy today please. They never get emailed and I always have to track them down. She slammed the door open to go check in the truck and it took about five minutes. When she came back she threw the receipt in my face and turned around, never saying a word. Very poor customer service.
Courtney B.Please don't sell my units I am trying I was homeles the reason why I couldn't come in the office but I need those things inside there please have mercy for me I can make a payment on the first if you would allow me to. Please don't sell my lockers I'm coming tell me what is a price you would except.
April N. | Overall ExperienceI was billed $13.48 for gas. The gas meter read between 3/4 and 1/2. The truck was returned the same gas reading 3/4 to 1/2 in gas. Please have person fulling the gas tank pay attention to what they're recording.
Olive B.They helped me instructed me how to help rectify this experience
Robert L.One tire was showing a metal belt through it. Trailer was fine otherwise. First guy “hooked up†the trailer and left the chains long enough to drag on the ground. Overall met my expectations for u-haul
Alfred D.I had a bad experience with a supposed staff member being rude to me over the phone and the manager not really addressing my concerns about that phone call. Turns out it was his housekeeper helping make phone calls about coming to open my storage unit for my use. All other encounters with the staff and using the facility were up to par.
Lovella P. | Overall ExperienceNo hassles, easy rental, great price and the employee I spoke with was friendly, courteous and helpful.
Glenda R.Make sure that there is a plate on the equipment The counter man told me it would NOT BE A PROBLEM so I took the trailer and WAS STOPPED BY THE POLICE and no one could help me
William H.great experience staff was very helpful and courteous
emma P.Truck I reserved was not available and the auto transport had almost no air in one tire. Spent hours driving around my city to only get a smaller truck that I had to "make work".
Josiah G.Check tire pressure and not have some 40 and some 72. Burns more gas and is dangerous to have 72 in one tire alone.
Judy R.Precio
Kenya E.My only suggestion is, have more cargo vans available
Robert J.I believe you're next customer will be equally has satisfied with your service.
Kelvin B.Explain the whole process better I feel as if I was overcharged I would have never rented the U-Haul in the first place if I would've been made aware of the charges, they basically picked how many miles I thought I would drive which was all five out 50 miles from what I would've probably chosen if I would've known basically was charged 320 some dollars when was expecting that by the means, The worker there was more interested in talking to his buddies that he was taking care of me and I feel like the neglect or that it is why I was charge way more than what I thought I was going to be on I called to discuss this with him I was treated like a piece of crap and hung up on after I started to talk back with them and explain my situation very rude very neglectful and I guarantee you I will never use this U-Haul location or possibly any U-Haul ever again,
Nian H.Nothing everything is very professional and I love everyone there form DJ Q B.A.S.S ENT DJ's 💯💯
Quentin N.Clean equipment out and sanitize it better.
James C.Everything went exceptionally well the employee Tiesha Brown was very helpful & I would just recommend turning the A/C on next time…
MARQUAN B.Just keep doing what u are doing
Tamera R.Great customer service.
FRANKIE B.Everything went great for me. So keep the great work up. Thank you .
Minnie H.Sales was Courteous and pleasant.
Phillip L.This was my second rental from this site, and The staff were friendly and knowledgeable. Will be first on my list, when a rental of this type is needed in the future. wea
wendell A.Tisha was a great help! Fast and easy check out and return process!
Jeff M.Nothing… great service
Sandra M.i was completely satisfied with the service from beginning to end. everyone was helpful and kind and eager to meet your needs.
Judy J.Nothing. Everything was perfect and my customer service experience was wonderful.
Carlos M.Service was great Truck was clean.
Steve H.The vehicle was clean but had a smell that made me keep windows down.
ALEX B.Make sure the tires are properly inflated before renting a vehicle
Wanda M.Nothing everything was excellent
Michelle B.it's fine. tks.
francis M.This location & all workers are super awesome. The person who assisted me had everything ready &.... that was a perk because I was literally scrambling to get things done. I'm so grateful for all help with this chaotic move. This Uhaul location feels like family because they genuinely care about all customers. I'd recommend them to everyone.
Maria S. | First ImpressionsFayetteville and Greenville, NC staff were great!!!
Myainya D. | Online Move InAll reps were very kind and explained everything in detail and offered help when I couldn't do something
SANDRA M.Staff was great and very responsive. The customer in front of us was not, but the staff did a great job attempting to do all they could to appease and unappeasable person.
James W.For the most part I was happy with the storage here. I used the RV storage area. We rented for a few years and in that time our cost went up about 10% per year, which was way too much and is now priced out of the market. In addition to that our light in our space was out for over a year even after repeated requests for getting it fixed. That light being out made backing the camper in after dark very challenging as we needed a few flashlights sitting by stuff to make sure we didnt hit a pole or the property beside us... so I could never do it alone either. We also had some sitting water under our camper, which again had multiple requests to fix it as my tires sitting in standing water makes them rot faster. If the company isnt willing to keep the property upkept and usable AND then continues to raise prices it was not good for me any longer. I now have the same type storage for 30% less... so the same price I paid Uhaul a few years ago. with moderate price increases and getting things fixed I would of stayed, but things went too long not being addressed.
ADAM Z. | Overall ExperienceNo suggestions. Great employees.
JEREMY K.Everything above is true. Mostly that got me was the courtesy and price. Very clean
melvin w. | First ImpressionsAfter traveling 600 miles in a loaded 26 ft Uhaul rental to this facility where I was also renting a storage unit, I was told that the unit I rented was given away to someone else that morning. We spoke to someone on the phone prior to rent the unit and gave all information (name ,address, credit card) and received an email confirmation. To my surprise on arrival there that day it meant nothing. End result I had to take the only available smaller unit that does not house all my belongings. Very unsavory.
Anthony L.Mrs Brown went out of her way to help me. Took just a couple minutes for pickup. Thanks for all the!!
Stuart B.Customer service was always friendly and professional. I used uhaul for RV storage, trailer rentals and supplies. Very happy with uhaul.
LLOYD J. | Overall ExperienceTruck seatbelt sensors were broken and not registering being securely fastened. The truck bed sensor had to be reset repeatedly in order to stop it from making the warning sound. The dash protector plastic face was cracked and marked for repair and difficult to read dash info. The driver seat forward/back position adjuster bar was stuck and did not reset position easily. The passenger side mirror was stuck in a very wrong angled position even when I tried to manually reset it. This truck mostly functioned but needs maintenance badly for safety reasons. By far, the worst uhaul truck I've ever had or ridden in. :(
Nichole C.Great experience
Scott C.I will for sure return if i need you again. Your staff were very kind and helpful. Gracias.
william p. | Overall ExperienceVery clean. Excellent price. NO bugs sited during my entire usage of the facility.
Lavonya R. | Overall ExperienceThis location is outstanding Very well maintained staff is always friendly and helpful
Nick K. | Online Move InI was taken care of promptly and the young lady was very nice and kind, explained everything in detailed. Very good customer service, took the time to walk me to my unit, so I would not have any problem finding it later.
Sharon H. | First ImpressionsI moved several times during my time in Greenville, so I not only used the facility for truck rentals, but also storage and moving supplies, as well. All of my experiences with them were great. The staff was extremely helpful. In particular, I booked a truck for a one-way to Chattanooga, however, when I arrived on the morning of my relocation, the my truck was not back when scheduled, and of course the driver would not answer their phone. The staff member quickly searched and booked me the same truck just a few miles away. I was already stressed about my trip, but was put at ease with his actions. My only suggestion would be to limit the number of carts each customer can use at one time when transporting their belongs in or out of the climate controlled storage building. There were several times when a number of us had a long wait or were forced to carry our things to our units because someone was using 3, 4 or 5 carts at a time. That being said, I would HIGHLY recommend this safe, clean and customer friendly facility.
kelvin t. | Overall ExperienceI was disappointed this past week after the snowfall. You guys did nothing to clear the access area of snow and ice. Fortunately I had a snow shovel in my unit. We were moving out our things out but had to shovel the loading area as best we could. People were slipping after getting out of their cars going into the facility. It was very dangerous. I don't know if anyone fell. I don't know what happened to your staff but your business did not do what it could to keep customers safe. I and several others at the time were very disappointed. Also, if the alarms go off and nothing happens what is the point of having alarmed units? People know that the alarm will stop and they can just keep doing what they were doing. Lastly, you need more flatbed carts. More mattress carts than flatbed carts don't cut it. Overall, we had a pleasant rental but the last couple of weeks did not foster a good experience. Because of these concerns I would have to think twice about recommending you in the future.
JAMES P. | Overall ExperienceThe electric at our post did not work as the breaker was tripped. Our batteries were dead after the 6 months storage. They were brand new so too bad for us! I wish there was a check in your system to avoid this problem. Thanks. Anita and William Carr
Anita C. | Overall ExperienceStaff was helpful storage unit was clean and my belongings was just like I got them . I took them out I didn't have to worry about no rodents .belongings""awesome place to keep your belongings I recommend you anytime wonderful place very clean.
Angela H. | Overall ExperienceThanks for good service
CLEE W. | First ImpressionsI had difficulty with the staff getting my name spelled correctly and even with getting the correct spelling for an email that only had four letters to get right. After reserving a van I was called the day of and told that the person who had it before me needed it for an hour longer. I did not feel the staff looked for other solutions but rather I had to suggest things. I offers also was not given the $50 for my reservation not being honored.
deirere b. | Overall ExperienceFirs time using this service and was pleasantly surprised at how helpful and easy it was to use this service and yes I would recommend this service to a anyone.
Sid M. | Overall ExperienceWant to thank Michelle at the S. Memorial Bld location for all her help ❤❤
Rhonda D. | Overall ExperienceThe staff were always helpful and friendly. Always smiling faces.
gerber products company d. | Overall ExperienceClean facility and nice professional people
FELIPE C. | Overall ExperienceThanks for keeping the place nice and clean, very professional people willing to help as much as they can
FELIPE C. | Overall ExperienceWonderful facility. Very clean-staff friendly-love the return policy for boxes.
DONNA S. | Overall ExperienceYour facility is fine, our company can use your storage because attendants said the on name on the drivers license had to be on the account and the the name of our company, which would be paid thru not individuals name.
jim m. | Overall ExperienceI had an RV spot and was unable to use it all summer due to someone parking their trailer in my spot. Talked to several people including the manager and nothing was done. Very disappointed. Willing to take my money but not willing to help correct the situation. Their response was "just park in an open spot". Well, that would create the same problem for someone else. A great facility but would not recommend.
Shawn H. | Overall ExperienceWonderful staff. Young lady very helpful. Love idea of refund on items not used. No longer go to Lowes for boxes.
DONNA S. | First ImpressionsI have used Uhaul Storage for many years and I'm a 100% satisfied customer. I will only use Uhaul storage to protect my belongings. Their buildings are so safe, secure and clean.
Tammy W. | Overall ExperienceThe staff at the Uhaul storage facility in Winterville NC are amazing. They are helpful and kind.
kATHERYN v. | Overall ExperienceThe guys that helped move us had lots of confusion about payment
Lizette B. | First ImpressionsPay later were.good
MARY S. | First ImpressionsThe staff is very helpful and professional. The faculty is clean and secured.
Tabitha T. | Online Move InI never had any issues or complaints with the facility or the staff.
Erin H. | Overall ExperienceThis is my favorite UHaul location I've ever worked with. The staff has always been friendly and helpful. I had to move last minute and the staff really went above and beyond to accommodate our needs. I highly recommend this place for all rental, storage and moving needs.
Anna I. | First ImpressionsPrices could be a little lower for RV storage
THOMAS J. | Overall ExperienceStored our RV great facility
STEVEN M. | Overall ExperienceVery highly recommended
JENNIFER T. | Overall ExperienceLockout policy is ludicrous. No contact info for in-town locksmith for out of towners.
Tionna E. | Overall ExperienceEverything was great.
Gwendolyn Y. | Overall ExperienceVery friendly staff, helpful and knowledgeable.
Kimberly J. | First ImpressionsThe facility is very nice and clean and I really like that
Teresa G. | Online Move InStaff always helpful and courteous. Kept the storage unit much longer than anticipated originally and have recommended this facility to friends multiple times.
Richard B. | Overall ExperienceAwesome location, & staff
VICKIE A. | Overall ExperienceAwesome place clean and cool the way to to go
Angela H. | First ImpressionsThe facility was well kept
joyce s. | Overall ExperienceBeautiful clean RV Storage site
Anita C. | First ImpressionsEveryone has been very professional and helpful
cathy w. | First Impressions