Customer did not leave a comment.ANTHONY C. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of South Cypress
Cypress, TX 77433
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every U- haul I went to in Houston had computer issues about available storages. They were very busy instead of helpful.Carl R. | First Impressions
Customer did not leave a comment.CHRISTOPHER H.
Nothing everyone that I encountered was friendly and amazing , I will ONLY use this place from now on I dont care how far I live !!!!Sophia G.
Customer did not leave a comment.DERICK B.
Great jobVICTOIRE K.
Fix your cargo trailerJOHNNATHAN M.
Only gripe was the lock was not in the storage but the customer service was goodKATHERINE G.
No security at all. The place was open and everyone had access to the units. The staff is untrained and can not give any help. One person seems to know a little bit but can not access the computer to give any information. The manager has not returned my calls. I get put on hold and never have my calls answered. I heard an alarm going off and ask an employee if they go and check on it and his reply was "why would I do that". There are only two of us here holding down the fort. He was walking out of the sliding door when I asked him. My unit was broken into and I can't get insurance paperwork from y'all. My lock was not cut. I was told that I had $10,000 in coverage and when I reported it I was told I have $1000 in coverage. No-one wants to give me any paperwork, because they can't access it. I calll every day to no avail.paul e. | Overall Experience
Customer did not leave a comment.OLANIYI O.
Customer did not leave a comment.Leslie S.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.TODD B.
Make sure the Truck ac works.TROY H.
Customer did not leave a comment.BRYAN A.
Very polite and helpful staff made the transaction easy.LINDSAY F.
Customer did not leave a comment.JAMES T.
Customer did not leave a comment.CHARLOTTE M.
Customer did not leave a comment.FRANK A.
Customer did not leave a comment.FRANK A.
Customer did not leave a comment.Laura W.
Easy breezyANDRE C.
Broken trailer light taped to vehicle when we arrived. Not all lights functional.Derek S.
Great service! ðŸ‘ðŸ½ðŸ‘ðŸ½BILLY RANDELL J.
Customer did not leave a comment.Charles S.
Truck was a piece of shit Power steering went out.. fuel level was recorded wrongZACHARY C.
Customer did not leave a comment.BILLY RANDELL J.
Fui y rentÃ© un camiÃ³n y le enseÃ±Ã© donde querÃa entrÃ©galo y se equivocÃ³ de direcciÃ³n y por error de el perdÃ $300AURELIO R.
Customer did not leave a comment.ANa Patricia C. | First Impressions
Customer did not leave a comment.IVAN S.
When returning the gentleman was very helpful great customer serviceENIL V.
Customer did not leave a comment.Keith P. | Online Move In
Staff well informed💪💪💪💪Brenda W. | Overall Experience
It was a constant revolving door of employees which definitely affected the knowledge base of operations. I physically went to the office and closed my boxes In late September and have been receiving disturbing emails and bills about payment still due. When calling to follow up to find out why I was receiving bills I was told my box was still open I had a lock on it. Something is terribly wrong with the process, the employees and the manager. As I indicated my box was officially emptied, verified by an employee and all locks removed. Obviously they forgot to put it in the system or issued the box to someone else and forgot to put them into the system. For three months this has been an aggravating thorn in my side. I telephone customer service said they would call me back I never did , I called the store manager Kevin directly and spoke to him. What a merry go round trying to convince him that I had officially close my box months ago. I would never use this U-Haul again if somethings so simple as closing a box can become a nightmare what else could go wrong?Arleen S. | Overall Experience
Great serviceCARLO P.
Customer did not leave a comment.Joseph N.
Excellent customers service from Brian. He was very patient and helpful with all of ours need. The facility is well maintained and clean.Tam Q. | First Impressions
Customer did not leave a comment.Tam Q.
Customer did not leave a comment.Vincent S.
Young man who assisted was the most helpful person I have seen in a long time. Our unit had been rented to someone else and he took the time to look for another unit and walk with us to get everything situated . He was awesome thank youJesus C. | Online Move In
Customer did not leave a comment.CLYDE C.
Customer did not leave a comment.JORGE A.
Faster serviceDAMIAN C.
John was very professional and made the check in an easy process. The staff was great and got my trailer hooked up quickly. The return process was even easier.SUSAN Q.
If I need a storage again I know where to go thank you guyscarlos a. | Overall Experience
Customer did not leave a comment.Craig N. | Overall Experience
Customer did not leave a comment.EDGAR G.
New office chair just up and disappeared. Apparently cameras do not cover unloading area.Or the parking lot.Irma C. | First Impressions
Great employees, very helpful and professional.AHMAD C.
Takes way to long to check in, even though I had already checked in online took me about 30 min to get in and out.Robert J.
Customer did not leave a comment.DARRELL B.
Excellent customer servicesJEREMY P.
fast and friendly associates.Susan M.
Customer did not leave a comment.WARREN S.
Patrica was very informative on showing me sizes, since online was totally incorrect as far as the size and price. Thanks to Patricia she put my mind at ease. I did reservation last Thursday for Saturday 10/23-2021, although done online because the guy gave us miss information we had to return the next day totally frustrated.Olivia C. | Online Move In
John Matie was very helpful and clearly explained us everything! Thanks John!SRINIVAS REDDY K.
Fast, friendly and helpful.JEFFREY T.
Very profesional personal, that i would be happy to do business again!RAFAEL M. | Overall Experience
Customer did not leave a comment.RAFAEL M.
Customer did not leave a comment.Tellis S.
Customer did not leave a comment.Raymond B.
Customer did not leave a comment.Bruce M.
Customer did not leave a comment.HARRY H.
Customer did not leave a comment.YULINSEYA F.
Customer did not leave a comment.JACKIE L.
Very rude employees, not helpful in any way. Only Eileen the manager was helpful but that was when I was moving out and had a question. The entire time I needed to speak with staff they weren't helpful.Zaidita R. | Overall Experience
Customer did not leave a comment.RAYMOND A.
Customer did not leave a comment.OLEN W.
Customer did not leave a comment.MATTHEW T. | Overall Experience
I know this location was struggling with staff in the past. I scheduled early morning pick-up since I had a busy day ahead of me. When I arrived my U-Box wasn't loaded on a dolly yet, so I had to wait for the young woman to load it, about 30 minutes.ROBERT R.
Excelente servicio, muy atentosYUDIT C. | First Impressions
Has nothing to do with this location but the main customer service needs some work.. This is now the 2nd trailer I have rented in the last few months that the original location doesn't have one in stock the day before or the day of.. the 1st person that contacted me when I told her the location she was sending me to that was over 30mins away from my house wasn't going to work she went silent or hung up not sure so what.. I called and had to spend 30mins on the phone before getting someone that knew what to do they found the cypress location 5mins from my house.. customers service needs to do better..CHERYL MARIE J.
Customer did not leave a comment.ashley G.
The service assistant at the drop off location was VERY helpful. Brooke was her name and she made sure we was helped in a very respectful reasonable way. I am grateful for the return personnel for they were very helpful through the drop off process and making sure we had a smooth transition out of the Uhaul.Jerry L.
Damaged ubox, now having to expend time with claims. Service although very kind execution was poor.Jorge P.
Customer did not leave a comment.LOUIS C.
24 he drop off service is the way to goCHESTER P.
Customer did not leave a comment.SONIA G. | Overall Experience
Customer did not leave a comment.KEVIN T.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Lee B.
This truck was horrible leaking transmission fluid. Truck is unsafe to drive due to a terrible wheel alignment. Horrible horrible horribleTIONA M.
Customer did not leave a comment.Chariti P. | Online Move In
Customer did not leave a comment.Chester P.
Customer did not leave a comment.Summaiya J.
Customer did not leave a comment.Paulette B. | First Impressions
Immaculate enviromentBabatunde B. | First Impressions
Great service.Renzo P.
Great timely service very satisfiedSHAWN L.
the young man that helped me on location went above and beyond to set me up to suceedDONALD A.
Customer did not leave a comment.HENRY D.
Customer did not leave a comment.MELISSA S.
Just continue to have great customer service.KEVIN S.
Customer did not leave a comment.YOSMEL F.
How about you don't fraudulently charge me for a wrong drop off location. They claimed I dropped off my equipment at the wrong location and the wrong state. They refunded me, but now I have to wait for my refund.Jerry H.
Customer did not leave a comment.EDWARD H.
Customer did not leave a comment.ANTHONY G.
Customer did not leave a comment.Keenan J.
Customer did not leave a comment.Dennis S.
Excellent experiencePAUL L.
Brian did not understand the UHaul software which made my renting process long and painful. The girl behind the counter had to help him numerous times. When Brian escorted me to my rental his mother called and he took the call. Really? I waited 2 seconds before I interrupted him because I had questions. Frustrating. But everything else was fine and I didn't have any problems with the truck. Yay!TONYA RHEA W.
Communication was lacking as I had to call multiple times to get updates about a missed delivery window. I understand the breakdown was between the driver and the customer reps I was speaking with. They were very helpful, but have no control over the delivery issues. We had to postpone our movers because of the lack of communication which was very frustrating.Erin M.
Customer did not leave a comment.ANGELA W.
Thank you.Cornelius B. | Overall Experience
Customer did not leave a comment.HEIDY E G.
The inside of the truck had food inside the glove compartment. The truck needs windshield wipers and the transmission seems to have issues.JEFFREY M.
Customer did not leave a comment.SYLVIA J. | Overall Experience
Manager was 15 minutes late. It took 30 minutes to get our truck. We were leaving for Ohio, time was precious. Air conditioning went out 10 minutes into our trip. Head lights dim. Terrible tripDEBRA S.
Do not under any circumstances use Uhaul for moving your items. I They have no regard their customers and do not communicate at all. It took them until 4:30 pm the day before my delivering the Uboxes to tell me that they would be there between 4 and 7 pm. I hired movers through moving help when I ordered the boxes for the same day. Common sense would say that the boxes need to be there in the morning for a 5 bedroom house, but obviously that doesn't occur to them, so the movers had to go back and forth getting 2 boxes at a time, making it until 10:30 pm before they were done. I was smart and had the boxes delivered the day before the movers where scheduled to unload. Well, the problems did not stop there. They were supposed to pick up the boxes the day after the unload. They called and asked to come 2 days later due to problems with the truck. I said that was fine. They texted that Saturday morning to say they were on the way and never heard from them again. Supposidely, they showed up and left because there was a car parked halfway in front of the driveway. No call, text, or knok on the door to move it. They just left. I found out about that 4-5 hours later when I called. How ridiculous is that? No communication with their customers whatsoever. If you use the for Uboxes, expect there to be problems with communciation. You have been forewarned. I would stop using them for reserving trailers as well, but there really are no other options.John G.
I had a pleasant experience.RYAN S.
Super friendly team membersJEFFREY S.
Friendly and helpful employees!!Jorge P.
Return was flawless. Staff performed in an exemplary manner. Could not have been better.RICHARD ROSS D.
First impressions are everything and with that said. So far the only thing about this storage is the location. Our first impression of the facility was not very good. The employee at the front seemed like she really didnt want to be bothered. The loading area is full of old junk as soon as you enter the building and it is filthy and smelly. You are greeted by a dirty mattress as soon as you enter the building that smells bad. The building smells bad as soon as you enter and there were roaches crawling in the elevator. My unit was not cleaned at all with chips and dirt over the whole inside u had to sweep it out myself. The person at the front said the maid service would be there later and to just sweep it out to the end of the hall. I returned hours later the dirt and chips of trash were still there. Not a good first impression at all. I would not recommend anyone here. May need to invest in a maid that actually cleans and not leave the junk in front of the entrance for months. Also spray for bugs.SHYNEQUA A. | First Impressions
You charged me for 2 days additional after I returned the trailer. I have sent an email to customer service with my invoice & contract number. Still no reply from U-Haul.ADAM R.
Daniel was excellent! Your u-haul in College Station was horrible. I booked the u-box and asked it to remain on site for a week. Willing to pay for the month but they shipped it to Cypress - they screwed up and couldn't care - only one person tried to help and he work part-time. Thankful for Daniel - he saved us!!!CONOR M.
Everything went well. No complaints about anything. Great customer service! Everyone was nice, friendly and took care of everything!KIM G.
She was amazingly friendly and helped me with getting a storage unit.Michael A. | First Impressions
Customer service was great. Couldn't of asked for better service.JEFFRIE J.
Customer did not leave a comment.WAYNE M.
Everything was great - customer service was great. But we did have an issue with the trailer needed to be swept. It was extremely dirty. I know it is a utility trailer and it will not be spotless, but it did need to be swept out.ROY N.
Excellence service from start to endMiguel P.
Don't leave the huge cardboard windshield sun advertisement in the vehicle, also vehicles we're parked too close together we had to climb in the passenger side?KENNETH B.
Daniel and Francisco were very friendly and gave us a very good customer service! Thank you!Henry R. | First Impressions
All the employees were very friendly and helpful.Sherea J. | First Impressions
MGR was not honest about prices. Did not sit well to be lied toJames C. | First Impressions
Customer did not leave a comment.Kevin T. | First Impressions
Nice peopleSTEPHANIE B. | First Impressions
GreatCheryl T. | Online Move In
Customer did not leave a comment.ANTHONY C. | First Impressions
Customer did not leave a comment.Jamal W. | Online Move In
Renting the storage was a great experience! The couple that checked me in was so friendly and personable! I do have a complaint, then next day that I went to drop off my stuff in the unit, I noticed the latch to close was lose. I went to report it to the gentleman in front office, guy with long hair and he told me that he didn't have access to his tools because the previous manager had been pushed out of the office and left everything locked. I didn't need to know that and he didn't provide a solution. Didn't follow up with me and I don't know if that is gonna be a problem long term.Ozumy T. | First Impressions
I googled this location after experiencing bad service with a lotion on Fry Rd. Daniel and his staff went above and beyond to help me understand the process and accept the equipment. The staff periodically checked on us to make sure we were ok after traveling from Orlando to Texas! This location is clean and convenient. Thanks again!!Michell H. | First Impressions
Customer did not leave a comment.Yaquelin P. | First Impressions
Customer did not leave a comment.Rosembel R. | Online Move In
Customer did not leave a comment.Rosembel R. | Online Move In
Good serviceHung H. | First Impressions
SARA WENT ABOVE AND BEYOND. 5tarsJohn S V. | First Impressions
Customer did not leave a comment.Amanda B. | Online Move In
This storage center always exceeds my expectations. The general manager is very attentive in helping each of her customers out the best way she can. This is my 3rd time using the facility and I will be using it for my last departure out of Texas in AugustKELSEY K. | First Impressions
Customer did not leave a comment.Sarah W. | First Impressions
Customer did not leave a comment.Jose A. | First Impressions
Customer did not leave a comment.PAUL C. | First Impressions
Customer did not leave a comment.Christopher K. | First Impressions
Customer did not leave a comment.Joel I. | First Impressions
Great customer serviceJoe M. | First Impressions
Initially I was very pleased with this location. A letter will follow with reasons and photos as to why I am giving this rating. Perhaps, Brittany, if you took a moment to get to know your clients, you would have known my wallet was locked in one of my units rented 5/21/21 and if you retrieve your camera footage you will see me, my kid, and my father in law loading on three separate trips, multiple bags, and my father in law mixed up two bags I was CURRENTLY using with my other bags. In those two bags; there were snacks for my special needs son, his seizure medication, my husbands insulin and syringes, and my passport and my WALLET. When I spoke to you about a late payment initially I was going to call you back when I was not in my car. Then, with all going on in my life, I flat forgot. Then, I planned to pay when Robert reserved the new units (for his belongings and his files), since I would be down there. Somehow I missed all of you during hours you were open and when I went to pay the next few days after that I realized my wallet was missing and honestly thought it was stolen until I pieced the insulin, missing seizure medicine and snacks. Normally I would have noticed this immediately BUT the same day we moved into the facility, my younger sons were with their father, ROBERT (who opened the lockers with free rentals he earned) and my husband CHRIS (bald with glasses) was being rushed back to the hospital from Somerville (to the medical center) That is another reason you will see my father in law on the tapes from last week because my husband wasn't feeling well. Please keep an eye out for my letter which will come to you online and if need be, certified. Please also provide a name of the supervisor who instructed you to speak to my daughter, threatening her with police and telling her that your supervisor said my husband wasn't allowed to wait for me in the car, with his eyes closed in the air conditioning, after being in your hot warehouse, the same warehouse your employee (that gave me a tour) told us didn't get hotter than 80 despite it saying it was not climate control. I found out later he was new, even though your asm is who sold me the spaces. (He is amazing and polite btw) I also don't think someone looking for a bunch of free space would have purchased a total of 11 bundles between Uhaul and another competitor of yours. I do, as explained to the new guy and Asm on 4/11 and again a few days later to a young girl, have 4918 sq ft and six generations of stuff to move, ALONE. That is how the young girl sold me on these uboxes. Which , for the record, are NOT FREE AT ALL. Delivery alone was almost $300. I was pressured into that transaction she told me to just change the date change the date and guess what? They don't answer the phone to change it. Next thing( I have SIX boxes and had it not been for my son, all SIX your staff member pushed me into ordering would have been left in my street. So, again my letter is in route. I look forward to a Very productive chat with you and your boss, and the corporate office along with the corporate attorney for Uhaul if need be. I take defamation of my character serious and keep in mind I have numerous friends with lockers there and your staff discussing me to customers is unacceptable. I get you and your staff are all young but making assumptions and poking fun to others or via social media is a huge moral/ ethical issue my book. I suggest you inform your staff to stop , you included, and refrain from ever discussing a customer outside of work. It can result in serious ramifications against Uhaul and the actual person who commits the offense. Chat soon. Bobbi WOOLDRIDGE ROWLANDBobbi R. | First Impressions
Brittany was very helpful and patient.PAULA J. | First Impressions
Customer did not leave a comment.Mary T. | Online Move In
The man taking care of was respectful and attentive to my needs. He helped me every step of the waysteven M. | First Impressions
Nice friendly staff .KAdisja C. | First Impressions
Great employees.ELVIS P. | First Impressions
Truly an excellent experience. Daniel in Cypress was amazingly kind and courteous as well as knowledgeable.Shareece S. | First Impressions
Daniel was extremely nice and helpful, made my decision to rent a storage unit easy. Everything was fast and very informative.Jennifer S. | First Impressions
Customer did not leave a comment.Steven B. | First Impressions
Customer did not leave a comment.Devin L. | Online Move In
Fransico was excellent. Amazing customer service and he was super helpful providing everything I needed.Samantha P. | First Impressions
Awesome and friendly staff!!!TINA L. | First Impressions
The staff was kind. They were welcoming. It seems like the chemistry is perfect. They were helping each other and never neglected any task.MARREIO E. | First Impressions
Customer did not leave a comment.Valerie G. | Online Move In
Great friendly serviceShanetta M. | First Impressions
Customer did not leave a comment.Alan O. | First Impressions
Customer did not leave a comment.Lashaunda S. | First Impressions
The bathrooms smelled good.John 1145 D. | First Impressions
Great stuff very helpful. Britany was very helpfulERIC P. | First Impressions
The attendant who waited on me was the best in service. The exemplifies the very meaning of the word. The was friendly and fun to work with. Never felt like he was a stranger. I don't think it gets any better than that. Awesome experience.Sandra P. | First Impressions
Very professionalVICKI S. | First Impressions
Daniel Smith and Brittany were informative , professional, and exceeded my expectations . Excited to be doing business with such a great team.Cornelius B. | First Impressions
Customer did not leave a comment.Ashley V. | Online Move In
Brittany Rayburn has been such an amazing person to deal with from day 1. We have been using this U-Haul location for almost a year, renting the Cargo trailers monthly for our business. We are no longer using the cargo as much, however, we have now moved to rent parking space to park our own trailer now, and once again, Brittany has just been nothing but great at assisting us and helping us with the whole process. She always makes us feel like we are her only customer.JIMMIE C. | First Impressions
Just wish the storage was a little cheaper so I could afford to keep my stuff there for many years.joseph q. | First Impressions
Brittney and her staff are so wonderful! They have treated me like family since I've known them. I would recommend U-Haul especially U-Haul on 529 to anyone who's looking for a trustworthy storage or to assist with their moving needs, this is the place........Love'em!Sharmaine S. | First Impressions
The Manager was so knowledgeable. She knew her stuff real good. All the staff was very helpful. I would recommend to come here if they want good customer service.Erica G. | First Impressions
Everyone that I have spoke to in person or over the phone has very helpful and welcoming. I love this facility and wouldn't go anywhere else. Thanks and happy holidays .Sharon M. | First Impressions
The 2 young men that helped me were very professional,kind,considerate and very helpful!!! They deserve some kuddos!!ROY M. | First Impressions
Super Nice Staff and very knowledgeable about storage space. Michael even help me with my big refrigerator. Thank you all for your help. I will tell all of my friends and family about this place. SUPER COOL!!!ARTHUR M. | First Impressions
Great helpful staff. We were renting a medium Uhaul truck for 24 hours to assist us from our hour & moving into storage . ( Just sold our home.) We were planning use the truck to put our things in storage with another Storage Company. Upon arrival were told a 2nd floor storage unit was not available instead it was 1st floor & NOT climate controlled. We called the Uhaul staff where we rented the truck. It is just what we wanted & needed. 2nd floor Climate Controlled. It is a brand new building so very few Spaces are presently Leased. The only concern we have is the RAT trap that was in our unit. I put all my soft goods in Rubbermaid boxes for protection but boxes for the rest. We'll see & hope/pray the rats steer clear of our stuff. But the staff was great & very helpful.KENNY S. | First Impressions
very helpful associates, and the manager goes above and beyond to be helpful. Facilities are very clean and love that the facilities have propane available to RV users! Love that. One other suggestion for your next mostly RV storage, add a dump station! Would be happy to pay a small fee each time it's used for the convenience and I'm sure others would also. Again all associates are top notch and I really appreciate that!Pamela D. | First Impressions
Customer did not leave a comment.Nancy W. | First Impressions
Customer did not leave a comment.robert w. | First Impressions
The manager was very friendlyALLEN S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!