The young man who helped me was absolutely the most polite, knowledgeable, and patient individual. He created a very comfortable and safe experience.REBECCA H. | First Impressions
Customer Reviews for U-Haul Moving & Storage of South Bluffs
Memphis, TN 38106
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jane B. | Overall Experience
El cliente no dejó un comentario.david m. | Overall Experience
El cliente no dejó un comentario.Daniel K. | First Impressions
El cliente no dejó un comentario.GWENDOLYN B. | Overall Experience
I like how your company handle customer and very helpfulJOANN F. | First Impressions
El cliente no dejó un comentario.Lena F. | First Impressions
El cliente no dejó un comentario.lawrence j. | First Impressions
El cliente no dejó un comentario.Stephen L.
El cliente no dejó un comentario.Stephen L.
U-Haul is terrible.Anthony F.
No complaints, friendly efficient staff, clean safe well maintained facilityBrad P. | Overall Experience
I love that sight, they are pretty friendly an understanding.Felisa S. | Overall Experience
El cliente no dejó un comentario.Carmen S. | Overall Experience
El cliente no dejó un comentario.Varisha R. | First Impressions
Claudia and her team did all they could to make my experience better, but the facility is just horrible. I reserved a 1st floor 10x20 climate controlled unit. When I arrived, all they had was one 10x9 unit on the 6th floor that was not climate controlled. The elevator was malfunctioning. At one point, I was trapped in the basement on the elevator. I had to use the stairs. The stairs are not locked, there is no camera on the 6th floor, and anyone can use the elevator to go down without a key card. Thus, anyone can walk in there and steal stuff (there are no secure roofs on any units) and take the elevators down. After I filed a complaint with Uhaul, Claudia suddenly had more units available and could help me more. When I came to the facility to close my units and move my stuff back out, she was no longer friendly. My complaint was not so much aimed at Claudia, but at Uhaul itself for allowing folks to reserve units and trucks that aren't available. Also, why did Uhaul allow that facility to open when it is clearly unfinished? I will never use Uhaul's services again!Leslie M. | Overall Experience
El cliente no dejó un comentario.Veronica N. | First Impressions
El cliente no dejó un comentario.alan b. | First Impressions
Customer service is fantasticCHRISTOPHER J.
El cliente no dejó un comentario.CARL D. | First Impressions
El cliente no dejó un comentario.Clarissa R. | First Impressions
Although they did not have the storage unit I reserved. They were able to accomplish me, with giving me three storage units. Very helpful. The turn in of our equipment was very easy.CLARISSA R.
El cliente no dejó un comentario.Jane B. | First Impressions
El cliente no dejó un comentario.Jane B.
El cliente no dejó un comentario.Natalie S.
El cliente no dejó un comentario.BRITTNEY J.
El cliente no dejó un comentario.TIFFANY J. | First Impressions
El cliente no dejó un comentario.Bionca S. | First Impressions
El cliente no dejó un comentario.Chenequa H. | First Impressions
Wonderful serviceHosie K. | First Impressions
El cliente no dejó un comentario.Clyde E. | First Impressions
Great experience every time with this location. It's conveniently located, easy to find, big, and the people working there are always kind. Great experiences.DONALD R.
Rob, and I apologize I can't remember his last name, a tall well mannered young man was the most helpful person I have ever encountered at a storage facility... ANY storage facility. Give that young man a raise because his customer service is above and beyond. I would recommend that facility solely based on his work ethic and kindness. Thanks, Laura ChandlerLaura C. | Overall Experience
Nice and helpfulDeondric M. | Overall Experience
Per contract, I was supposed to two dozen of furniture pads however I only received half a dozen. therefore, some of my stuff weren't wrapped and secured properly and damaged. I talked with the location staff, filed a complaint and manager was supposed to get back to me which never did.kianoush K.
Good serviceAileen E. | First Impressions
El cliente no dejó un comentario.LaToya B. | First Impressions
El cliente no dejó un comentario.MATTHEW B.
Everyone at this location was more than helpful!!KEENAN G.
El cliente no dejó un comentario.Yolunda M. | Overall Experience
El cliente no dejó un comentario.Stephanie R. | First Impressions
El cliente no dejó un comentario.Brenita S. | Overall Experience
Best experience ever! We ran into a bit of a problem with not having the proper equipment ready at day of installation and the nice lady and GM did everything and anything they could to make sure my installation was done that day. I really really needed it and when most other companies or facilities would have told me tough luck, they make sure I was taken care of no matter what it took. AMAZING and I am super thankful that I am able to run my lawn care business this weekend with your help.Michael C.
El cliente no dejó un comentario.Nathaniel B. | First Impressions
El cliente no dejó un comentario.Dawn I.
El cliente no dejó un comentario.Angela H. | Overall Experience
Everytime i went on and needed help.i always delt with rob he was always super friendly and professional. When i moved out the helped me make sure my ropes and straps were secure and went above and beyond. If i ever need storage again ill definitely be back.Natalie B. | Overall Experience
El cliente no dejó un comentario.John A.
GraciasEbonye W. | Overall Experience
El cliente no dejó un comentario.Almatene L. | Overall Experience
Very clean store and equipment. Very kind staff that made the experience very easy!Katie B.
Ensure that once someone makes a reservation trucks are actually at that location and not somewhere else..Dejesus W.
I worked with the owner Rob. When the truck I wanted was not available, he offered me a bigger one for the same cost. Truck was nice and clean. Location was clean as well.Jenny G.
El cliente no dejó un comentario.Greg B.
El cliente no dejó un comentario.Jazmyne J. | Overall Experience
El cliente no dejó un comentario.Ian R. | First Impressions
Worst customer service I've ever experienced anywhere in my entire life. They cursed at me hung the phone up in my face several time. Told me don't bother coming back to there gd store. Total disrespect I will not be using uhaul again bc of it.Brian J.
Charged extra for who knows what when the young lady at the front counter told me it was the same set price to return it the next day at the time I picked it up.Kamarrauian B.
The personal was very nice, makes a difference. The area where i picked up the truck is a bit shady. If i was a women it could be a bit scary.JOHAN E.
PerfectionGlen N. | First Impressions
El cliente no dejó un comentario.KELLIE M.
Thanks to Mr Holman (Rob) I was in and out with my reservation and his customer is excellent! He was patient and informative not only with me but all the customers I saw him interact with.Precious G.
Wish the renters personal identification stayed in Data base.Dewayne M.
El cliente no dejó un comentario.Patricia J.
Staff very helpful, friendly and most of all, their willingness to assist me assist me. You have the best team ever. Thank you so muchPatricia J. | First Impressions
Nothing, the personnel at this location was phenomenal.LASAUNDRA P.
Rob da manEric G. | Overall Experience
Much better experience than my previous experience within the month of April. Professional and expedient service. She knows how to build a report with the customers and I was thoroughly satisfied.Patricia J.
Very niceJOHN J.
Everything was great and I moved out on May 1st.paul j. | Overall Experience
The staff was very Sweet and friendly and extremly helpful. I was so stressed from my move from Sc and the Lady there and I'm sorry I can't remember her name, was so understanding. Actually her and the other gentleman there both were . We hadn't slept in 32 hours from loading the truck and the long drive that we were just out of it and I was so happy and relieved to have warm welcoming staff and the BEST experience we EVER had with a storage facility!!! Thank you so much!!!Patricia R. | First Impressions
El cliente no dejó un comentario.Debra P. | Overall Experience
El cliente no dejó un comentario.Carlos W.
She helped me get my information in the system, I was having trouble.Arneitha L.
Online this facility did not and could not accommodate me. They did not have the storage space available that I requested nor could they accommodate me. Thankfully, the manager tried his best to assist. He even attempted to located another location and aided in extending my U-hual truck for the morning due to the inconvenience. This experience was horrible, I was over changed for the truck and still had to go to another storage center in which only one person was working thel line thus still making me late for the arrival time. want my money back and I want to spek with someone in corporate for an immediate refund.Janika W. | First Impressions
El cliente no dejó un comentario.JENNIFER W.
El cliente no dejó un comentario.MICHAEL J.
No improvements needed!! Everyone was punctual!!â™¥ï¸ðŸ˜ŠRhonda H.
El cliente no dejó un comentario.Justin K.
Claudia was excellent and helpful on multiple occasion. She and staff are what made the difference.robert t. | Overall Experience
El cliente no dejó un comentario.DAVID C.
Brake light warning indicator on. Breaks pull hard right in the front when stopping. Drivers door didn't seal well.Billy T.
El cliente no dejó un comentario.latonya w. | Overall Experience
Very Professional and Courteous.Patricia F. | First Impressions
Latisha & Rob are friendly & take care of their customers. Claudia also was very nice & helpful. The Illinois Avenue location is my â€œgo-toâ€ for sure!!Bridget J.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Alicia J.
Rob was very professional and courteous. He took the time to explain and show me different size storage units. Being able to see the units allowed me to make the best choice for my storage needs.Carmella R. | First Impressions
Excellent ServiceLatrice M.
Excellent ServiceLatrice M.
El cliente no dejó un comentario.Joycelyn R.
The ladies that helped me were fantastic. Great attitude.Robert Jeffrey W.
The lady (Asst. Manager) I believe she was, assisted us with the most welcoming and awesome attitude, personality and customer service that I've ever received ANYWHERE in Memphis. She really knew her stuff, U-Hauls equipment, and how to manage that facility and customers all by herself. 10â's, and 2ðŸ''s up to her (the Chevy Girl).Wendy D.
Great facility! Our hitch was installed by friendly, helpful staff. Store was clean and organized.Highly recommend!Cynthia W.
I was very satisfied with the Memphis U-Haul storage and delivery service. With one minor exception, my furniture and belongings arrived undamaged. The Memphis reps at South Bluffs were especially kind and helpful when there were scheduling problems due to street work. I want to give a special shout-out to Yvonne who delivered the 4 U-Boxes. She placed them very strategically in my rather difficult uphill driveway. The Moving Labor guys lucked out, thanks to her. Don't lose her -- she's first rate.anne R.
Customer service was great and store was very presentable Thanks Uhaul TeamApril M.
U-Haul Moving & Storage en Union Ave 370 Union Ave Memphis, TN 38103 Did not have my uhaul ready @ 6am I was highly upset the agent I talked to the first time she tried to help and did a great job, the second agent did nothing correct and lied about rescheduling he also dropped the ball, the third agent helped so much thank you so much Denise Fareed, E-Sales Agent and she booked me an appointment at South Bluff 771071 and their service was 5 stars!!Wesley W.
Great service.JENNIFER B.
El cliente no dejó un comentario.Dylan J. | Overall Experience
El cliente no dejó un comentario.Billy P.
El cliente no dejó un comentario.Andrea B.
Rob was a huge help and very accommodating! He made my experience much better.Jeremy W. | Overall Experience
Nice facility. Friendly staff.James M. | Overall Experience
Customer service from staff was above expectations. Staff explained everything and based on my needs made the perfect suggestions for adding equipment such as dolly. The were compassionate an understanding in a situation where my original reservation was not honored, they made everything so much better! Downtown Memphis branch is awesome. I cant remember the staff members names but it was a woman and man, thank you again!CRYSTAL D.
El cliente no dejó un comentario.Joy C. | Overall Experience
El cliente no dejó un comentario.La Tonia S. | Overall Experience
El cliente no dejó un comentario.Johnnie L.
El cliente no dejó un comentario.Fredrick H.
Tish was amazingly helpful. We had driven here to Memphis from Colorado so were very tired and out of sorts. Tish saw the trailer we were hauling and asked us if we were sure we had the right size storage unit. When she showed us what we had reserved we realized that it was way to small. No problem - Tish helped us to upgrade to one that was just the right size. She then quickly and efficiently showed us everything we needed to know about accessing the facility. We really appreciate how friendly and helpful she was!James M. | First Impressions
El cliente no dejó un comentario.Tiffany B. | First Impressions
Absolute best uhaul experience!!! Thank youCrystal H.
Fast and friendly serviceNikko E.
Great Service!!!Ashish P.
Clean and secure! Good access!Thomas H. | Overall Experience
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Torris T.
Make sure the maintenance is done on the trucks. The truck i rented battery had corrosion on it and wouldn't start after I loaded everything. Had to call road side they never answered. So a man offered to boost it off with his super pack charger but the battery was dead so we used his battery pack and my booster cable both together and it finally started. The worst day ever.Veronica G.
El cliente no dejó un comentario.TIANA P.
Great customer service :)GLADYS B. | Overall Experience
Had an ant infestation.Larrica H. | Overall Experience
El cliente no dejó un comentario.kelisia T. | Overall Experience
El cliente no dejó un comentario.Valerie N. | Overall Experience
El cliente no dejó un comentario.Arnezz S. | Overall Experience
Rob was excellent and I appreciate him so much. He was very helpful and knowledgeable.Shirley W. | First Impressions
Rob is coolDoug V.
El cliente no dejó un comentario.Natasha H.
El cliente no dejó un comentario.Rakeshbhai P.
I received a call from uhaul indicating that they desperately needed 15' trucks (which I had rented). I agreed to return my truck 2 days early, but received no reduction in my bill, or even a voucher for future rental.Eric G.
El cliente no dejó un comentario.Starmetris B. | Overall Experience
Staff was extremely helpful and I would definitely recommend this location to everyone that I know. Thank YouLewis B.
El cliente no dejó un comentario.EDDIE H.
Customer service is on A whole Nother Level, Positive Attitudes! , There Nice, They get u In & Out couldn't Ask for Anything More 10 out of 10 Stars !!Michael T.
El cliente no dejó un comentario.JARON H.
I had to wait 2 hours because employee on shift vacated the store. This caused me to receive my reservation late and I had to rush moving my belongings and missed the storage by 20 minutes. This caused me to have to keep the truck another day and they charged me $300 including late fees when it was their fault. The manager On duty called my phone yelling at me about bringing their truck back at 8am and I told them I missed the storage because of their employee. I also had to move in the dark. This is the worse experience ever and I will be taking this compliant further into corporate.Cearse S.
El cliente no dejó un comentario.Vontyna D.
Have BETTER running equipment runs like it's going to stop and do a better job cleaning it dusty and dirtyPatrick N.
Staff was excellent deserves a raise!!rayven g. | First Impressions
El cliente no dejó un comentario.Chelsea L.
None. Excellent serviceMike E.
El cliente no dejó un comentario.Tina Y.
El cliente no dejó un comentario.JOSHUA W.
I don't think y'all need improvement the people was very nice I enjoyed renting from y'all I will be backKyra G.
The guys at this store were great thank you for your serviceHosi K.
El cliente no dejó un comentario.Candice B.
El cliente no dejó un comentario.Candice B.
El cliente no dejó un comentario.Tiashay W.
Wish they better informed about the after hour drop off options and how to do it.Tyler H.
For my experience the trailer (MC) needs a longer ramp, it was pitched too much for my bike.John Q.
Employees were very professional.!!Carol G.
This was my first ever experience renting a U-Haul, and I'm so glad this location popped up on my search! The folks here are super helpful, driving the van took very little time to get a hold of, and the lobby is cool as hell. Can I say that on here? Either way: 10/10, would happily use again. Also, U-Haul seals road bikes?? Rad.Sean D.
El cliente no dejó un comentario.Nathan T.
I've dealt with U-Haul a few times in my life however I've never had outstanding customer service as this location. Hope all your locations are like this one. Thanks a lot.!!!!CALVIN B.
El cliente no dejó un comentario.RODRICK S.
El cliente no dejó un comentario.Sabrina B.
Truck was on empty when I picked the UHall rental which complicated my day, as it took time to add gas upfront, then later in the end to make certain we could make it back in. ...Otherwise, the lady that helped us at your Memphis dealership was very helpful, kind & joyous! We liked her a lot..richard R.
The customer service here is the best! Friendly, amazing staff, sparkling clean facility and reliable equipment make this the best uhaul facility I have ever rented at!!!Lara C.
Expedite the application process. I spoke with someone over the phone and gave them my name, phone number, address, email, which she said was all already on file. Then I gave her my credit card number to rent a trailer. Then when I showed up , I did all that all over again. All my info and still had to swipe my card . Either take my info over the phone or in the store but not both especially when you already told me you had it all on file already. Other than the redundancy the people were great. Great people inefficient systems .Patrick M.
El cliente no dejó un comentario.Amy E.
El cliente no dejó un comentario.Johnnie L.
El cliente no dejó un comentario.Marylin D. | First Impressions
This location was extremely helpful to me!! However my reservation was made at the Union location and was not put in correctly. The young man was working be himself so the attention given to me was not good in the beginning. Finally he called another location and they were great!!sharon W.
El cliente no dejó un comentario.Margaret B.
El cliente no dejó un comentario.David G.
Great staffCalvin M.
El cliente no dejó un comentario.Arnezz S. | First Impressions
I really like the staff here. I had an amazing customer service experience!!Nicholas A.
The staff at this location were very kind and patient. They did an awesome job of making sure we had everything we needed.Nicole F. | First Impressions
El cliente no dejó un comentario.ANGELA L. | First Impressions
El cliente no dejó un comentario.Simranjit K. | First Impressions
I wish I knew the clerk's name that helped me with my check in. He was very friendly and helpful.Jason H. | Online Move In
El cliente no dejó un comentario.paul j. | First Impressions
Only concern was I did not necessarily like seeing the rodent control trap box in the unit I rented. Staff was fast friendly and efficient. GraciasBrad P. | First Impressions
Claudia is an excellent manager and wonderful to do business with! Very pleased with my unit and the facility cleanliness.Sarah T. | First Impressions
Very nice staff. Other customers were using all applicable carts.Michael P. | First Impressions
Outstanding customer serviceJames A. | First Impressions
Very quick and polite service. Excellent experience.Malerie G. | First Impressions
Courteous, polite and helpful. Thanks!!!!!!dagny m. | First Impressions
Servicios adicionales en esta ubicación
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