If I could give them 10 stars I would. The best customer service EVER. Those four gentlemen are fine examples of customer service.Rita H.
Customer Reviews for U-Haul Moving & Storage of South Beachwood
North Randall, OH 44128
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DENISH E.
Everyone was real nice and worked out well.SCOTT K.
El cliente no dejó un comentario.CLARENCE G.
El cliente no dejó un comentario.JOSEPH F.
The right mirror of the truck was constantly sliding back and needed to be adjusted. The alignment of the truck was weird on the highway at 60mph, it would be pain to drive it long-distance. The skip the line was also non-existent, 2 people working there but I still had to stand in line and wait for 3 people in front of me. Overall good experience, could recommend.Marcel D.
El cliente no dejó un comentario.india b. | First Impressions
El cliente no dejó un comentario.THEODORE P.
I had an excellent experience utilizing the uhaul services. Dawn as well as the entire staff, was extremely helpful.UBONG U.
Have rental associate check equipment before renting. The associate said the truck was on 1/4 of a tank. When I got in the truck it was full. Before returning the truck I over fill it in order to make it back to location with a full tank of gas. I was having problems with the mileage on the website. It kept saying the mileage was less then what was on file. So the guy working told me to park it under the canopy. He said he would send me the receipt via email. When I got the email I was charged $30 for the guy supposingly putting gas in it & $9.50 for gas. There's no way this could have happened when I just over filled it. When calling customer service to resolve this issue. I called 4 times. The first 2 times I was working so I had to hangup. The 3rd time they hung on me after waiting over an hr on the phone. 4th time after another hr someone had finely answered.TAMARA D.
This was the worst service, the truck had issues and I had to go to another location to have them put oil in it, than I did not receive the dolly that I asked for, my son went back to get it and was told they didn't have any, the only they had was damaged and they would take the price of the dolly off, for the use of the damaged one. Looking at my bill it was not taken off. With all the issues I had I free it should have been free. I will never use that location again, there is not even a rating scale for what I think of the service there.SHELLY B.
Vans are raggedy.CHRISTINE H.
El cliente no dejó un comentario.HOWARD A.
El cliente no dejó un comentario.CALISTA C.
El cliente no dejó un comentario.Brittany B. | Overall Experience
El cliente no dejó un comentario.jasmin b. | Overall Experience
El cliente no dejó un comentario.CONSTANCE M.
El cliente no dejó un comentario.ROXANNE J.
My experience during the check-in process was excellent. The staff was knowledgeable, quick and polite. The facility was basically spotless and gleaming. I am looking forward to using my storage unit given this excellent starting point.Matt P. | First Impressions
El cliente no dejó un comentario.RALPH T.
El cliente no dejó un comentario.Todd F.
Staff was excellent!CANDACE J.
El cliente no dejó un comentario.DARONDA C. | First Impressions
Store clerks stole my credit card information and tried to use it for online purchases the same day I was in storeVONTE J.
I had made an reservation 2-3 days prior and when I got to the location I was told that ther were no trucks for me even though I had an reservation and I even witnessed several people behind me that encountered the same issue - so after I got angry I was given a number to traffic to call and was told that there was a truck for me. So the whole thing with U Haul was very unpleasant and I will never use them again !!!!DENISE M.
Very friendly staff here as well. I've dropped off trailers and a truck here four times and always had a good experience. There were a couple of times however when they were short-staffed and I had to wait in line for a while. Definitely a great place!Paul M.
El cliente no dejó un comentario.tamika b. | Overall Experience
El cliente no dejó un comentario.GLORIA E.
El cliente no dejó un comentario.Gregory S. | First Impressions
El cliente no dejó un comentario.Douglas R.
El cliente no dejó un comentario.CARLA L.
El cliente no dejó un comentario.Jenell N. | First Impressions
El cliente no dejó un comentario.Christian S.
Location appeared to be closed when we arrived after opening hours.DAVID B.
Graciasernest t. | Overall Experience
El cliente no dejó un comentario.Robin W. | Overall Experience
El cliente no dejó un comentario.Lino O.
One of the headlights were out. I ordered furniture pads didn't get them. I used this Uhaul when I moved in 2019 so I figured my daughter could use it too. Very disappointedLATRICE W.
El cliente no dejó un comentario.CHERYL W.
Using your website 24/7 equipment return was impossible. Using your website no-line pick up was impossible. Both times even with me ALLOWING my location it gave me an error. Contacting someone in the Dept that knows the 24/7 return equipment is impossible as well.Sharon P.
El cliente no dejó un comentario.STAFFORD W.
Have a manager present at all times, and stop accusing people of lying when it's your staff that isn't doing their job correctly, also get more help,I stood in line for 45 minutes just to be called a liar, maybe I should file a complaint with the city this is emotionally stressful.Millicent W.
El cliente no dejó un comentario.PHYLLIS Q.
El cliente no dejó un comentario.TREVOR I.
When I came in to pick up the truck that I had reserved I was given a key and told which truck to take. When I got to the gentleman outside he gave me another truck that had just been returned, and it was not cleaned out. Then I had to wait at least 15 minutes while he took his time getting the dolly that I rented along with the truck. Upon returning the truck I pulled under the return area, I was the first truck, and went and got into line to return the truck. I short gentleman came and asked me if I was picking up or returning. I said, "Returning". He asked me did I have cash or a card? I said whatever will get me out of this line the fastest. He then went behind the counter like he was on the computer, and then left out after about 15 minutes. A gentleman then got in line behind me and noticed I had paperwork. And said that I should give the papers to the man who was out there. I said there was no one out there when I pulled my truck up. I then got called to the counter where the person at the counter told me exactly the same thing. Now my issue is that there was no one at the return area when I pulled up. But when I went back out there were at least four trucks and vans behind me being waited on. I got a little upset at this point. And when I got a man's attention he said he would be with me which was another 15 minutes. While waiting for him I am talking to my brother about the man who asked me if I was paying in cash or credit card, and the man was walking by, stopped, and asked me rudely, "Are you talking to me?" I told him, "No, I am talking to my brother." And continued my conversation. Eventually, at least an hour and a half after I got there someone came and assisted me. I feel that it was a total failure on the part of the employees at this particular location. And if I had to get another rental there I will go to another company. I usually get good service from U-haul, so I just don't get the behavior of the employees at this location.LEONA B.
El cliente no dejó un comentario.KRISTIAN H.
El cliente no dejó un comentario.da nasja m. | First Impressions
The customer assistance by staff was excellent.JEFFREY E.
Unit was good except for rain got into trailer floor was wet sides were wet boxes and bags got soaked I told place where i returned but not sure if they will look intoRICK R.
El cliente no dejó un comentario.JOHN W.
Amazing facility. Always so nice and clean.Anissa Y. | Overall Experience
I rented a pickup truck and when I got to my destination and opened the bed I not it was not cleaned out (full of debris).DAURIN E.
El cliente no dejó un comentario.CARLA L.
El cliente no dejó un comentario.jiyaad d. | Overall Experience
Inside of driving cabin was dirty but maybe that's you get for a moving vehicle. Otherwise reserving online and the check in and check out process was seamless.Philip C.
the staff is very corteous.SANDRA H.
El cliente no dejó un comentario.GEOFFREY D.
Everything went well.SHEILA O.
Make a "Reservation" a true reservation. My pick-up location was changed before I left Georgia. Luckily, I checked my email before I left. Once I got to the "new pick-up location", my truck was not there. It had been given to someone else who was due back at 1:00 pm. My pick-up time was changed to 12 noon and I was there at noon only to have to wait for my truck to be returned. The Attendant wanted my to go to E. 185th street to pick up another truck. That would have been from Lake Erie to Summit County border. All the way across town and back. Simply unacceptable. I was already tired from the flight and I did not have a vehicle. I had to Lyft to get me something to eat while I was waiting for my truck. I got back at 1:00 pm to get my truck and it was filthy. It looked like someone had sneezed all over the inside of the windshield. I hope I don't get sick but I did have time to clean my windshield until I got to the hotel in Kentucky. I could barely see, it was so dirty. The delay in picking up my truck made me get to Kentucky around 8:30 pm and it was pitched black on the highway. I don't drive well at night and I needed to be in my room before sundown. Totally unraveled me all the way down.YVONNE H.
Took a while to get our van, even though it was advertised as mobile friendly and quick.. More than half an hour for sure. Also the van was dirty, obviously not cleaned from the previous users. Front of car had the rubber seal half off the frame of the windshield. Check tire light was on. Overall the car was not in good shape at all.Rebecca R.
I don't like how you put another person on your storage as a contact person they think you are making there Credit Bad what's wrong with thisJEFFREY M. | First Impressions
Dawn and Brandon, at the service desk, were very helpful. Excellent customer service. A great facility. Have used others and they do not compare. I overestimated the size of the storage unit needed and would like to move to a smaller unit, 5 x 10, in a month...preferably near my current unit #1131. Please let me know.Alan P. | First Impressions
El cliente no dejó un comentario.APRIL F.
The area behind the seats need to be cleaned out. Truck was dusty. There is always an issue with the first van they gave me, they are wrecked and falling apart. On the last one the sliding side door didn't open.Christine H.
The gentleman that helped that morning when I picked up the truck was extremely nice and courteous.SCOTT S.
The service was average or above average it was just difficult to get in touch with someone to let them know that I was actually packed up getting my stuff out of storage.aretha w. | Overall Experience
Nothing at the momentKenneth M.
A little more proactive engagement with the customers would be nice. Once I got to the person that checked my truck in, all went all.JEFFREY V.
El cliente no dejó un comentario.CHARLIE G.
El cliente no dejó un comentario.RODNEY J. | Overall Experience
The 2-wheel car dolly was damaged prior to my use, the plastic cover on the driver's side was cracked and torn, it flapped while driving. And the light on the driver's side of the car dolly didn't work; probably due to the damage.JODIE H.
El cliente no dejó un comentario.PAMELA H.
I don't believe there is anything to improve on. The experience was awesome, swift, and easy. I had a 1:30 p.m. reservation and they were able to accommodate me early.Robert B.
El cliente no dejó un comentario.MARVIN M.
Great service and personnel.LIMING W.
The entire staff was friendly and extremely helpful. Extraordinario servicio al clienteARLON Y.
El cliente no dejó un comentario.JENNIE P.
El cliente no dejó un comentario.CHARLIE G.
El cliente no dejó un comentario.YANG B.
The staff was very understanding........and gave a chance to remove my stuff before going to auctions. This location definitely as a awesome group of staff members. Gracias Valerie G. | Overall Experience
I would not recommend Uhaul Ubox at all to people this has been the worst experience evershannon J.
El cliente no dejó un comentario.JOHN H.
Expand the drop off areaAlbert H.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.cynthia K.
El cliente no dejó un comentario.LINDA M.
I thought they were nice, very busy but pleasantSALEEM M.
El cliente no dejó un comentario.Sydney H.
Wait time maybe have a kiosk to make your payment or to confirm your appointment pay and go but other than that I had excellent service from the staff.ROBERT C.
El cliente no dejó un comentario.Heather O.
El cliente no dejó un comentario.MARLENE R.
El cliente no dejó un comentario.ADRIAN B.
The customer service was excellent in the store. However the online â€œcheckinâ€ process was frustrating long and repetitive. I ended up having to go into the store to check in anyway.TIFFANY O.
Truck was missing a sun visor. Engine also appear to struggle downshifting to third gear.Katherine B.
El cliente no dejó un comentario.LOUISE G.
El cliente no dejó un comentario.Tione G.
El cliente no dejó un comentario.BOBBY W.
I will not recommend is located this anyone my drill was stolen by one of the workers and they won't replay the cameras and they keep changing they story say they don't have a lost and found and one of they workers be selling Materials that he find in the vehicles when They are returnMALIK R.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.JESSE A.
The guys provided great service! They were efficient , kind and professional. The truck was clean and the return process was easy.LISA M.
El cliente no dejó un comentario.Tanya B. | Overall Experience
El cliente no dejó un comentario.LAKETIA G. | Overall Experience
El cliente no dejó un comentario.JAMESON W. | First Impressions
El cliente no dejó un comentario.Marlin B.
El cliente no dejó un comentario.johnny A.
the gentleman that was attaching the trailer was less than helpful is telling us what part we needed to get in order to make the trailer compatible with the truck which resulted in 4 separate runs to a car part store. If the uhaul employee was more specific and clear about what size ball hitch was needed, this experience would have been far less frustrating.KIMBERLY L.
The van smelled like weed!!! also they only has about a 10th gallon of gas and the told me i had to bring it back at 1/4 tank in order to get my 27 dollars back which i couldnt understand because i had to put $10 to get it to that pointCHARLIE G.
El cliente no dejó un comentario.CARL D. | Overall Experience
El cliente no dejó un comentario.VINODKUMAR M.
El cliente no dejó un comentario.JAMES C.
Really nice employeesJacqueline B.
Nothing. Excellent service.LOIS LURLENE W.
El cliente no dejó un comentario.DERRICK G.
I signed up for 24/7 pickup and because nobody set up the truck it was not there at 6am. Fortunately, the manager who had been out for a month showed up an got me out 45 minutes late. She was terrific but the staff from the previous day dropped the ball. What is the point of 24/7 pickup if the equipment is not thereGage P.
Hire responsible staffCLAYBORNE G.
Thank you for allowing last minute scheduling with no additional fees.TIMOTHY W.
El cliente no dejó un comentario.ANNETTE L.
The best way to improve your business is to close it down. You mislead people. You fabricate charges and do shadey business practices. If I had my way and the right political connections your business would be closed never to reopen not even under new names or management. Your true reputation for fraud and criminal mischief would be public record. You would not be able to accept payments at all. All payment transactions would be done through court and in fact I am going to write our government and share my experience with your business and ask that major changes happen with businesses like yours. I will never use your business nor recommend it to anyone ever again. To over charge for 3.4 miles and force me to rent a truck 11 miles away from my home with a Uhaul was closer. Your business is developing a bad reputation with people and I pray for the down fall of UHAUL and those who own it, run and make policy decisions. I pray for gloom and doom to you and yours. I don't care if you monitior these comments it won't stop the spread of your VERY BAD REPUTATION of scamming people for extra money. I can post all over social media what I posted here so you trying to micromanage post wont help youJOSHUA S.
El cliente no dejó un comentario.DARA P.
Your staff was so helpful and cool.ernest t. | First Impressions
El cliente no dejó un comentario.SHANELLE C. | Overall Experience
El cliente no dejó un comentario.Quinette H. | Overall Experience
El cliente no dejó un comentario.michelle j. | Overall Experience
El cliente no dejó un comentario.RACHEL T. | Overall Experience
Professional informative take thair Job personalCALVIN D. | Overall Experience
El cliente no dejó un comentario.JENNIFER H. | Overall Experience
El cliente no dejó un comentario.Belinda E. | Overall Experience
El cliente no dejó un comentario.Ronda T. | Overall Experience
El cliente no dejó un comentario.Rocky W. | Overall Experience
I am so pleased with the staff and the information that was offered to me at the time of check-in, and received my first month free.TERRANCE S. | First Impressions
El cliente no dejó un comentario.ELAINE T. | First Impressions
El cliente no dejó un comentario.christine n. | First Impressions
Overall the experience was lackluster, we had reserved a 10x10 unit months in advance. On the day we rent the unit, we're told by manager it is not available and we'd have to take 2 or 3 smaller units each at regular price. Luckily a storage service women named Dewana was very pleasant and de-escalated the situation. She politely explained why the unit we reserved was not available and said on Monday she would call me to offer a bundled price on 2 units for the inconvenience. Unfortunately U-haul doesn't have the system or scale to notify customers in advance when their reserved until is not available.Peter B. | First Impressions
El cliente no dejó un comentario.Sandra J. | First Impressions
El cliente no dejó un comentario.Charese H. | First Impressions
El cliente no dejó un comentario.RODNEY J. | First Impressions
The women who showed me the unit and got us our lock and helped us with the ending steps was very helpful sweet and accommodating . The gentlemen that helped us at the front was also very very friendly .Heather K. | First Impressions
El cliente no dejó un comentario.Nicole T. | First Impressions
El cliente no dejó un comentario.gloria a. | First Impressions
I was gave the wrong storage unit the storage unit that was given to me was dirty and still had furniture in it it took U-haul 1 hour and 40 minutes to get me a New storage unit...,Nathaniel J. | First Impressions
After an unexpected issue at another U-haul location and a ticking clock on our 26' truck full of our belongs, U-Haul of South Beachwood came to our rescue, quickly renting a unit to us. The unloading garage was spacious and well-equipped with carts, allowing us to unload quickly. The unit was pristine and the whole facility was clean, well-lit, and easy to navigate.NAY K. | First Impressions
Excellent with little storage space I was suppose to get a 10×10 but they stuck me in Four small ones a lot of moneymarquetta h. | Online Move In
Clean and well maintained. Convenient to be able to drive the truck inside and unload without concern about the weather.John M. | First Impressions
El cliente no dejó un comentario.Ronald W. | Online Move In
El cliente no dejó un comentario.Jan K. | First Impressions
Everyone I would swipe my card in then open my unit the alarm would go off. Tried entering my code and it said no access.Marvin F. | Online Move In
I have previously rented a storage unit, and already had a lock from the same facility. I was told that the lock came with the unit and I didn't need, but I received no credit. This is unacceptable. The lock isn't free and you received the credit for the price. And the free lock back into your storage.AMBER Y. | First Impressions
El cliente no dejó un comentario.DEBORAH M. | First Impressions
El cliente no dejó un comentario.Nikkol H. | First Impressions
please have Manger call me 4403174299Tonya B. | First Impressions
El cliente no dejó un comentario.jackie d. | First Impressions
El cliente no dejó un comentario.Quinette H. | First Impressions
El cliente no dejó un comentario.Betty H. | First Impressions
El cliente no dejó un comentario.Kareem R. | First Impressions
Very Nice Peoples.Simon J. | First Impressions
The lady at the front counter does not listen to the customer and their needs and has an attitudejames g. | First Impressions
El cliente no dejó un comentario.Nathaniel R. | First Impressions
Clean, professional and welcoming.Kimberly M. | First Impressions
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