El cliente no dejó un comentario.Steve V.
Customer Reviews for U-Haul Moving & Storage of South Auburn
Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.MELISSA M.
Customer did not leave a comment.Reno M.
Also, staff was very friendly, which is not the case at every U'Haul location.Joe B.
I have been renting Uhaul trucks regularly around the Seattle-Tacoma area for several years now but have posted very few reviews. I feel I must make an exception here for the manager at South Auburn. Megan is truly exceptional! Apparently she notices me driving in because by the time I step in to the office she already has my paperwork ready and all I have to do is sign, which saves me a ton of time. Not only is she efficient and knowledgeable, she has a winning personality and always makes me feel special. I give her top marks in every area and hope I get to continue working with her for many years. Thank you for the opportunity to pay this well deserved compliment. -PaulPaul H.
Not cancel reservations the day before it is to occur.GREGG R.
Customer did not leave a comment.Carmen G.
Customer did not leave a comment.David S.
Thanks for making a working Saturday productive!Carol S.
Lower the prices! The staff was friendly and very helpful.KEVIN B.
Customer did not leave a comment.Kaori P.
Customer did not leave a comment.CHAP L.
Great trailer would rent here againSTEVEN E.
Customer did not leave a comment.martha a. | First Impressions
Customer did not leave a comment.Ryan U.
Everything went perfect from pick up to return. Grace Markus was very professional and made the experience effortless.CHERYL B.
Customer did not leave a comment.Isaiah R.
Customer did not leave a comment.DANIEL M.
Grace was very helpful and she knew I was in a big hurry so she worked very quickly to get me going quickly very friendly and helpfulVIRGINIA LOU B.
All good as always!TROY ALAN M.
They gave me a truck but it turned out the back had not been cleaned out by the previous customer, and then insisted on providing me with another truck that was very clean. This put me at ease, so that I did not incur any fees for not cleaning a truck that was not clean to begin with. They were fast, efficient, and trustworthy. They made me aware of all the charges I would incur for my rental, too. I'd use this location again. Thank you!Daniel C.
Megan the branch manager were super helpful and very professional even though there were 6 customers waiting and only by herself. Excellent customer service!Alan C.
Customer did not leave a comment.ELISE C.
Wait time was long to check out a vechicle (45 minutes to get to desk) information provided by agent was inaccurate and resulted in us making schedule changes to accommodate Uhaul. After looking and failing to find a Uhaul in the location we wanted to drop the vehicle off at (there are two different stores there, neither of which the agent could find), we were told that not selecting a destination was an option and that we could call U-haul to select it later since the agent was having troubles. When we did this, the phone agents could not help us and told us there would be additional fees to drop the truck off at the location we wanted, but could not tell us what the fees were. When we went to the drop off, we were told it would be the equivalent of a one-way trip on top of our additional fee. To avoid that we needed to drive 120 miles to a different store for drop-off, which meant 3 vehicle trips of 120 miles (1 1-way and a chase car round trip). Very inconvenient and disappointed in the inaccurate information.caitlyn W.
Staff was exceptionally helpful. They made the difficulty of moving much more tolerable. We’ll done.DONALD K. | First Impressions
Customer did not leave a comment.Dawn W.
Customer did not leave a comment.BRIAN B.
I have used this location before and the customer service was excellent. This visit was also excellent. This location isn't the closes to my home, but I specifically wanted to re-visit this location because of the great customer service. I will continue to visit this location for my rental needs in the future. Thank you, MarshaMarsha S.
Customer did not leave a comment.JULIE M.
No improvement needed, the staff was fantastic, on pickup and drop off. Thank you for a great experience.Garry A.
Customer did not leave a comment.JACOB T.
Extremely handy when you need equipment! Ready to go, for a very reasonable price.Pamela G.
Customer did not leave a comment.Steve J.
it was greatSALIM S.
Customer did not leave a comment.Ricardo B.
In and out quickly, very good experienceTHOMAS JAMES B.
Staff is friendly and helpfulANGELLA M M.
It was goodBENJAMIN H.
Customer did not leave a comment.PATRICIA KATHLEE C.
Well being a customer wasn't sure where I was in lineMATTHEW H.
Avery was our primary customer service agent (on-site) and did an exceptional job. She was hospitable and personable amid a sea of indifferent customer service agents in the industry altogether. For example, she seemed to genuinely care that my husband and I had gone through some floods in our house over the past few months and did all she could to help; happily setting us up w/ a free storage unit for our first month, and the use of a dolly. This girl is seriouslyyy sweet, an amazing asset to your company and for realll- deserves a promotion based on the merit of this transaction, alone! Thx Avery!Daniel A.
Customer did not leave a comment.MEGAN K.
Customer did not leave a comment.TIMOTHY B.
the service was great, a pleasure to do business with them.TYLER J.
Customer did not leave a comment.DIANNE H.
Customer did not leave a comment.Jennifer L.
Have my rental when I ordered it. I went to your location 3 times and put over 100 extra miles and 4 additional hours screwing around with getting my rental.Mark F.
Clean the cab of the vehicle. There were drink spills down the console and on the floor and trash under the seats. I've never picked up a vehicle in that condition before.ilene M.
Customer did not leave a comment.MAR C.
Extremely prompt and professional service from beginning to end. Emergent situation required fast action and I was in and out of your Auburn office with a motorcycle trailer in less then 20 minutes. Incredible job and great service. Scott GarlSCOTT G.
Customer did not leave a comment.Nancy W.
Great staffJENNIFER B.
Very knowledgeable staff & helpfull.SCOTT H.
I am pleased overall with U-Haul. But I was originally reserved a storage room at the auburn location. Much to my dismay, they do not have a fright elevator for the upper level which made it impossible for me to use it. This should be communicated clearly before reservations are made. This made the move in more stressful and time consuming as I had to go to another location for services.Shianne J. | Online Move In
Customer did not leave a comment.Phillip F.
Customer did not leave a comment.DALE LESLIE C.
Customer did not leave a comment.RAUL P.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.CURT W.
Customer did not leave a comment.CSILLA MARIA T.
Customer did not leave a comment.William W.
Customer did not leave a comment.Saodoeun S.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Daniel M.
Very impressed with location personnel were excellentERIC A.
Nice staff. Fast pick up and return.Ronald F.
Was particularly impressed with the young woman who worked there (tinted hair). She was very helpful, motivated, and good with the other employess as well as the customer. You should promote her to General Manager. She does it all ... and runs the place. Jim CJames C. | Overall Experience
Good jobJanice L.
Customer did not leave a comment.DAVID M.
My spouse. Fixed the lights, the door and the brake did not work. We told them and they blew us off. Uhaul has screwed me over too many times. I just spent the last of my money with you.DANIEL THOMAS G.
Easy, quick pick up and return process. Friendly staff. A wonderful experience on my complicated day.Jeffrey R.
Inform customers that they need to inspect the trucks including the gas amount before they drive away. They lied and said there was 3/4 tank of gas and there was just over 1/2 tank. They said they sent a text for me to inspect the vehicle and I should've done that however how did they send a text to my home number? Then they said I should've taken a picture. I don't have a cell phone to do that! I went 14 miles in the truck and put 2 gallons of gas in it AND brought my receipt to prove it and they still charged me a ridiculous amount for gas I DIDNT USE!!!! NEVER GOING TO THIS LOCATION AGAIN!!!!!!Angelica S.
Was able to pick up the truck on time. No issues.CAROL A.
Customer did not leave a comment.Jo M.
Customer did not leave a comment.kay C.
I have a major concern with my truck rental. I had issues fueling it up from the moment i started on my road trip. the valve or shutoff valve is broken. The roadside assistance technician told me there was no fixing this in the field. Every time i had to fill up, i had to hold the gas pump at a level that would distribute 1/10 of a gallon at a time. Fillups took anywhere from 35-45 minutes EVERYTIME i filled up for 1600 miles. i spent over 4 hours filling up fuel. i talked with the manager in Auburn, wa and told them my concern and they told me that for my inconvenience, they would credit me 500$. i think this is UNACCEPTABLE. i then asked for his bosses phone number and he told me half of it and then pretended that we lost the call. (in the time i could call back to get the phone number, he had called his boss to tell him the situation and said his boss agrees. I am beyond upset with how this was handled while i was on the road, and then continued when i expressed my concerns.Gunnar A.
Great service..MICHAEL G.
Customer did not leave a comment.Michelle D.
Terrible experience. Walked in to a Uhaul location and was told I have to call their 1 800 number to rent a truck for one way. I was on hold for a long time. I asked for a 10 foot but realized it was too small when I saw it after filling out paperwork. So I had to call the 1 800 number again and put on hold again for very long time. Then I was told to go to another location for a 15 foot truck. When I got there, they said they did not have a 15 foot truck. So I ended up with a 10 foot after all. Wasted 3 hours of my time.Cheryl B.
Teach your employees how to approach customers with respect and not be so rude. I walked into the front desk and this lady with red hair who made me wait and didn't seem like she wanted to help at all and when she did attempt. She was rude the whole time, her attitude and tone where not nice at all and if she hates her job maybe she needs to look for another one.MIHAD Y.
Customer did not leave a comment.SERHII Y.
Awful experience and truck didn't have keys inside and coat me time and money trying to resolve this.BRUCE C.
Customer did not leave a comment.Bob S.
They were wonderful and accomadated me the entire time. Great company and even better localized office or branch, within that company.DANIEL S.
I don't know if I went to a bad Uhaul location or if the whole company is bad. Either way I'm never coming back. Uhaul charges a fee for every tiny thing. I brought the truck back with mud in the back. Of course I was charged a fee for that. The person helping me was willing to waive the fee if I cleaned it out myself but come on! If Uhaul is such a great company why don't they clean there own vehicles? Nothing was damaged or anything it was just dirty. Is Uhaul not cleaning the vehicles during the pandemic? The customer service sucks, staff is rude. Clearly you know that your customers need your services so you don't care how they're treated. Bye Uhaul.DAVID G.
We have rented from this location numerous times and this was the first time our truck was a mess. It had bird poop on the mirror, the front window was extremely dirty and hard to see out of in direct sunlight and the overall appearance of the truck was dented, scratched and all around in bad shape. It had over 160K miles on it and it looked like it.Theodore S.
Customer did not leave a comment.Michael G.
Only one person on staff at 7am when everybody shows up.DANIEL L.
Customer did not leave a comment.David C.
Check engine light on when I picked up and stayed on the whole time. Agent took the equipment I was using app to check out which required a bunch of rework for me - how can you system all this to happen?! Very poor experience.Eric J.
Customer did not leave a comment.DESIRAE T.
The customer service was good and I was in and out with no problems. Dropping off was easy and clean. Thanks again.Ross D.
Customer did not leave a comment.Darin E.
Continue the terrific attitude, professionalism, and courtesy demonstrated by the two staff members. I'll use this location again. Thank you.Lewis F.
Thank youKYLE A.
Female Uhaul employee was positive, helpful and professional.Carl W.
Customer did not leave a comment.Nicolae A.
Everything worked out like clockwork. No problems with the vehicle and the staff on site were very friendlyALLAN EDWARD B.
GREAT EXPERIENCE!Troy M.
Make rentals cheaper, and cheaper to extend time.STEVE M.
Customer did not leave a comment.LAWRENCE H.
I don't understand why the bigger Uhaul locations don't have the self checkout service. I requested a 6:00 AM pickup and was later called to say that this location did not have that service and the earliest I could receive my truck was 7:00 AM. I would have appreciated knowing that the time I picked was not possible when making the reservation, not in the evening when it was too late to find another location.Adam C.
Way too expensive and truck smelled like cigarettesJESSICA H.
The South Auburn Way UHaul has been my go-to for all my moving needs for many years. The staff are always friendly and extremely helpful. I trust them. This move was the most peculiar one I've ever experienced in my life. Pandemic issues trying to get moving help and the fact I moved 25 miles away as well as onset of a personal disability. The use of a one month storage unit was a genuine life saver. It was clean and safe and perfect for my temporary need. I have recommended this business so many times and will continue to do so. In about a year or so when I plan to move back to Auburn, I will return. The only thing I found challenging is the company's new procedure for ALL calls to go through an off site call center. I understand the reasons and help to the individual stores. For the customers, however, needing to talk to the site staff, its a real pain.SONDRA J. | Overall Experience
I rent truck 20' before 2 days when I want because when I go to their 12 o'clock I reserved the truck before 2 days they say the truck is not available because have problem would the tire mud I already I'm pick up one person to given our work After that I be late about to hour they give me another truck 24' Federal Way not Auburn Then II lose a lot time and money because they not note notice to me before I go there they know have a truckHayder H. | Overall Experience
The staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.noelle h. | First Impressions
The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!Neal L. | First Impressions
Customer did not leave a comment.Jeremy S. | First Impressions
Thank youBRETT W. | Overall Experience
Double charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.James H. | Overall Experience
I was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?James H. | First Impressions
I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?Diane P. | First Impressions
I say below average because there was not enough staff available for easy processing the second time I came in. Your staff didn't accept the fact I had an emergency - needed to find my official transAngela H. | First Impressions
Thank youJerry T. | Overall Experience
Chris was on it he was running nonstop and trying to help everybody as quickly as he could other customers were getting irritated because he was in the middle of training someone New but he was AwesomSam M. | First Impressions
Worst thing EVER! List of negative feedback is too long for this formatJodi P. | Overall Experience
I wasn't sure what size I needed, the manager showed me a couple of options and was able to find me a unit on the ground floor. It was awesome and my storage unit has enough room for my stuffSharron C. | First Impressions
Staff unprofessional an customer service nauders. Refused to provide answers to questions and used devious tactics to add additional charges to fees. The list goes on and on. If there was a negative rJodi P. | First Impressions
Knowledgeable staff helpful,courteous,Ritchey G. | Overall Experience
...Ruvim G. | Overall Experience
My pod was brought outside for my access. I did not enter the facility. However, the front desk staff were very helpful and quick to provide assistance.charlene b. | Overall Experience
I arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!Kathryn M. | Reservation
The only thing that could improve on. Is they had some trailers in the way making it harder to unload and loadJASON M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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