Customer Reviews for U-Haul Moving & Storage of South Auburn

5348 comentarios

917 Auburn Wy S   Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

(253) 939-9200

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 939-9200

917 Auburn Wy S
Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The process when very smoothly during pick up and return and both of the employees I dealt were very friendly and professional...It was a good experience..

Maryann H. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
5.0

Everything was flawless!

WILLIAM FRANK W. 
Rating:
5.0

Angela was especially helpful and much appreciated!!

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

The staff were great. They were polite and personable and was the best experience I have had at a U-Haul, and I have rented many many times. They should be commended and get a raise.

Ross A. 
Rating:
4.0

Customer did not leave a comment.

JACOB C. 
Rating:
5.0

Customer did not leave a comment.

LEONARD T. 
Rating:
5.0

We drive a ways just to go to this location. They are always very professional and have equipment available.

Kevin M. 
Rating:
4.0

Very good professional customer service.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Rickard W. 
Rating:
5.0

Can't think of a thing. Customer service was outstanding!

KEVIN F. 
Rating:
5.0

The customer service was great!! The truck was spotless and in new condition. I definitely will use them every time.

TONIA S. 
Rating:
5.0

I dont really have anything to say.

Kathrin W. 
Rating:
5.0

Customer did not leave a comment.

Jan J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

Theodora K. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
4.0

Customer did not leave a comment.

Carla T. 
Rating:
5.0

Nothing I can think of to improve

CARLO L. 
Rating:
1.0

Get rid of the woman manager. She did not give my brother the correct paperwork showing the actual charges when he returned the van and paid. I drove back to get the correct paperwork reflecting the actual charges; she was very snotty and seemed angry. She seems dis-honest as she was angry at me for insisting that we be given the correct final paperwork that showed the actual charges as less than half of the estiment paper that she had originally sent with us after our final payment. Will not go there again as long as she works there.

Richard S. 
Rating:
4.0

Truck was not cleaned before I used it. EZ load ramp was broken and unusable.

Jaedon F. 
Rating:
5.0

Customer did not leave a comment.

ROSALYN S. 
Rating:
5.0

Everyone from check out to check in was fantastic. The agent was super very professional on pickup and at drop off both the agents were so good I think I spent maybe 5 min total and was done and out the door. Thank you so much

JASON R. 
Rating:
1.0

Worst experience I've ever had in my life!!!!

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

Rhett H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Nothing. The service was great.

MICHAEL P. 
Rating:
5.0

Both ladies that helped me were fantastic! They had the best attitude and personality I have ever seen in many years.

Kasey M. 
Rating:
5.0

The location, and personnel are great. The truck was pretty beat up, and required many photos, as the truck condition was poorly represented on the condition form. I also find it completely absurd that they can't print the condition report off, so that the renter can have a physical copy, proving the per-condition issues of the rental. I'm supposed to just go on 'Good-faith' that my photos and notations are going to be honored in the event of a claim? That's pretty shady, and unacceptable.

Colt B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

ARTUR B. 
Rating:
5.0

Make sure the truck is full of fuel. I received it literally on EMPTY.

DAVID W. 
Rating:
5.0

Great service, would highly recommend 👌

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

I forget her name (which is bad I know) but she was amazing. She got me exactly what I needed and very kind and courteous through the whole process

JERALD P. 
Rating:
1.0

Nightmare experience from the beginning and sure that our experience will continue to be horrible. Failure of promises and lack of customer service from a company that has a monopoly on a market. Have dealt with U-Haul and horrible service although when I can’t think it can’t get worse, I am surprised how bad it gets. I will continue to take my other business elsewhere or do without.

Daniel W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRANKLIN S. 
Rating:
5.0

great services

SANDRA S. 
Rating:
5.0

Accommodating. Friendly. Professional

RAMONDO A. 
Rating:
1.0

I was charged a after hour charge when I returned the trailer at 0730 06/20. There was no drop box to leave my paperwork, but I did do the online return.

Jacqueline S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

I appreciated on-line sigh in. This facility was a little understaffed when we returned the trailer.

Kenneth T. 
Rating:
4.0

Rented a pickup truck to pull a small utility trailer. Truck wiring to trailer was not working so I didn't have any turn signals and brake lights! Did not have the trailer when I picked i up the truck, so I couldn't test to make sure they were in working condition. Very disappointed and unsafe! Did advise staff when I returned it. Hoping that they will resolve!

ken H. 
Rating:
5.0

I cannot think of a better experience

CARLO L. 
Rating:
3.0

I was supposed to get 12 furniture pads, but they didn't remember I had ordered any until I was leaving. They only gave me 6. This caused a little bit of trouble when I was returning the trailer.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. R. 
Rating:
5.0

Customer did not leave a comment.

Destiny R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH LEE R. 
Rating:
5.0

App & Online check-in needs help.

Joshua S. 
Rating:
5.0

All the staff was helpful.

KEVIN LEE M. 
Rating:
5.0

Customer did not leave a comment.

GUY L. 
Rating:
5.0

Megan had outstanding customer service. Very professional experience

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Steve V. 
Rating:
5.0

Customer did not leave a comment.

MELISSA M. 
Rating:
4.0

Customer did not leave a comment.

Reno M. 
Rating:
5.0

Also, staff was very friendly, which is not the case at every U'Haul location.

Joe B. 
Rating:
5.0

I have been renting Uhaul trucks regularly around the Seattle-Tacoma area for several years now but have posted very few reviews. I feel I must make an exception here for the manager at South Auburn. Megan is truly exceptional! Apparently she notices me driving in because by the time I step in to the office she already has my paperwork ready and all I have to do is sign, which saves me a ton of time. Not only is she efficient and knowledgeable, she has a winning personality and always makes me feel special. I give her top marks in every area and hope I get to continue working with her for many years. Thank you for the opportunity to pay this well deserved compliment. -Paul

Paul H. 
Rating:
5.0

Not cancel reservations the day before it is to occur.

GREGG R. 
Rating:
5.0

Customer did not leave a comment.

Carmen G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Thanks for making a working Saturday productive!

Carol S. 
Rating:
5.0

Lower the prices! The staff was friendly and very helpful.

KEVIN B. 
Rating:
2.0

Customer did not leave a comment.

Kaori P. 
Rating:
4.0

Customer did not leave a comment.

CHAP L. 
Rating:
5.0

Great trailer would rent here again

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

martha a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan U. 
Rating:
5.0

Everything went perfect from pick up to return. Grace Markus was very professional and made the experience effortless.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

Isaiah R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Grace was very helpful and she knew I was in a big hurry so she worked very quickly to get me going quickly very friendly and helpful

VIRGINIA LOU B. 
Rating:
5.0

All good as always!

TROY ALAN M. 
Rating:
5.0

They gave me a truck but it turned out the back had not been cleaned out by the previous customer, and then insisted on providing me with another truck that was very clean. This put me at ease, so that I did not incur any fees for not cleaning a truck that was not clean to begin with. They were fast, efficient, and trustworthy. They made me aware of all the charges I would incur for my rental, too. I'd use this location again. Thank you!

Daniel C. 
Rating:
5.0

Megan the branch manager were super helpful and very professional even though there were 6 customers waiting and only by herself. Excellent customer service!

Alan C. 
Rating:
5.0

Customer did not leave a comment.

ELISE C. 
Rating:
1.0

Wait time was long to check out a vechicle (45 minutes to get to desk) information provided by agent was inaccurate and resulted in us making schedule changes to accommodate Uhaul. After looking and failing to find a Uhaul in the location we wanted to drop the vehicle off at (there are two different stores there, neither of which the agent could find), we were told that not selecting a destination was an option and that we could call U-haul to select it later since the agent was having troubles. When we did this, the phone agents could not help us and told us there would be additional fees to drop the truck off at the location we wanted, but could not tell us what the fees were. When we went to the drop off, we were told it would be the equivalent of a one-way trip on top of our additional fee. To avoid that we needed to drive 120 miles to a different store for drop-off, which meant 3 vehicle trips of 120 miles (1 1-way and a chase car round trip). Very inconvenient and disappointed in the inaccurate information.

caitlyn W. 
Rating:
5.0

Staff was exceptionally helpful. They made the difficulty of moving much more tolerable. We’ll done.

DONALD K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dawn W. 
Rating:
3.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

I have used this location before and the customer service was excellent. This visit was also excellent. This location isn't the closes to my home, but I specifically wanted to re-visit this location because of the great customer service. I will continue to visit this location for my rental needs in the future. Thank you, Marsha

Marsha S. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

No improvement needed, the staff was fantastic, on pickup and drop off. Thank you for a great experience.

Garry A. 
Rating:
5.0

Customer did not leave a comment.

JACOB T. 
Rating:
5.0

Extremely handy when you need equipment! Ready to go, for a very reasonable price.

Pamela G. 
Rating:
3.0

Customer did not leave a comment.

Steve J. 
Rating:
5.0

it was great

SALIM S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo B. 
Rating:
5.0

In and out quickly, very good experience

THOMAS JAMES B. 
Rating:
5.0

Staff is friendly and helpful

ANGELLA M M. 
Rating:
5.0

It was good

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA KATHLEE C. 
Rating:
5.0

Well being a customer wasn't sure where I was in line

MATTHEW H. 
Rating:
5.0

Avery was our primary customer service agent (on-site) and did an exceptional job. She was hospitable and personable amid a sea of indifferent customer service agents in the industry altogether. For example, she seemed to genuinely care that my husband and I had gone through some floods in our house over the past few months and did all she could to help; happily setting us up w/ a free storage unit for our first month, and the use of a dolly. This girl is seriouslyyy sweet, an amazing asset to your company and for realll- deserves a promotion based on the merit of this transaction, alone! Thx Avery!

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

MEGAN K. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

the service was great, a pleasure to do business with them.

TYLER J. 
Rating:
4.0

Customer did not leave a comment.

DIANNE H. 
Rating:
3.0

Customer did not leave a comment.

Jennifer L. 
Rating:
1.0

Have my rental when I ordered it. I went to your location 3 times and put over 100 extra miles and 4 additional hours screwing around with getting my rental.

Mark F. 
Rating:
3.0

Clean the cab of the vehicle. There were drink spills down the console and on the floor and trash under the seats. I've never picked up a vehicle in that condition before.

ilene M. 
Rating:
5.0

Customer did not leave a comment.

MAR C. 
Rating:
5.0

Extremely prompt and professional service from beginning to end. Emergent situation required fast action and I was in and out of your Auburn office with a motorcycle trailer in less then 20 minutes. Incredible job and great service. Scott Garl

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Nancy W. 
Rating:
5.0

Great staff

JENNIFER B. 
Rating:
2.0

I am pleased overall with U-Haul. But I was originally reserved a storage room at the auburn location. Much to my dismay, they do not have a fright elevator for the upper level which made it impossible for me to use it. This should be communicated clearly before reservations are made. This made the move in more stressful and time consuming as I had to go to another location for services.

Shianne J.  |  Online Move In 
Rating:
5.0

Was particularly impressed with the young woman who worked there (tinted hair). She was very helpful, motivated, and good with the other employess as well as the customer. You should promote her to General Manager. She does it all ... and runs the place. Jim C

James C.  |  Overall Experience 
Rating:
5.0

The South Auburn Way UHaul has been my go-to for all my moving needs for many years. The staff are always friendly and extremely helpful. I trust them. This move was the most peculiar one I've ever experienced in my life. Pandemic issues trying to get moving help and the fact I moved 25 miles away as well as onset of a personal disability. The use of a one month storage unit was a genuine life saver. It was clean and safe and perfect for my temporary need. I have recommended this business so many times and will continue to do so. In about a year or so when I plan to move back to Auburn, I will return. The only thing I found challenging is the company's new procedure for ALL calls to go through an off site call center. I understand the reasons and help to the individual stores. For the customers, however, needing to talk to the site staff, its a real pain.

SONDRA J.  |  Overall Experience 
Rating:
1.0

I rent truck 20' before 2 days when I want because when I go to their 12 o'clock I reserved the truck before 2 days they say the truck is not available because have problem would the tire mud I already I'm pick up one person to given our work After that I be late about to hour they give me another truck 24' Federal Way not Auburn Then II lose a lot time and money because they not note notice to me before I go there they know have a truck

Hayder H.  |  Overall Experience 
Rating:
5.0

The staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.

noelle h.  |  First Impressions 
Rating:
3.0

The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!

Neal L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy S.  |  First Impressions 
Rating:
5.0

Thank you

BRETT W.  |  Overall Experience 
Rating:
1.0

Double charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.

James H.  |  Overall Experience 
Rating:
1.0

I was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?

James H.  |  First Impressions 
Rating:
5.0

I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?

Diane P.  |  First Impressions 
Rating:
5.0

I wasn't sure what size I needed, the manager showed me a couple of options and was able to find me a unit on the ground floor. It was awesome and my storage unit has enough room for my stuff

Sharron C.  |  First Impressions 
Rating:
5.0

I arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!

Kathryn M.  |  Reservation 
No reviews have been submitted for this location.

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