Customer Reviews for U-Haul Moving & Storage of South Auburn

5,420 comentarios

917 Auburn Wy S   Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

(253) 939-9200

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 939-9200

917 Auburn Wy S
Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great experience. Women at the counter had me checked in in a jiffy. When I told her I had to backtrack to return the truck at the nearest location she added 80 free miles to rental. You simply can't beat that level of customer service. Also made some adjustments to my equipment which she took care of easily. This place was simply great. 6 stars if I could.

Gerald D. 
Clasificación:
4.0

Great job everyone! See you next time.

BERNHARD D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
4.0

the younger (to me) guy who helped me was great, very polite and helpful

KERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND J. 
Clasificación:
1.0

El cliente no dejó un comentario.

KEVYN C. 
Clasificación:
5.0

The Auburn U-Haul staff were friendly and helpful at the pick-up and delivery times. I appreciate their insights on renting the correct vehicle for the job. The truck worked well and and overall experience was great!

REX K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel T. 
Clasificación:
3.0

Long wait.

Kelly H. 
Clasificación:
3.0

Easier reservation! It was an absolute pain to find a truck due to the website only giving info on one location at a time!!

JAMIE H. 
Clasificación:
4.0

Surprised we almost ended up paying 300.00 for one day going 26 miles each way twice

David W. 
Clasificación:
4.0

Make sure the drop off location is not full before you send the customer out

CHRISTOPHER WILL M. 
Clasificación:
4.0

Great location but kind of hard to get out of there with a trailer!

RONALD G. 
Clasificación:
5.0

All was great thank you!

MICHAEL F. 
Clasificación:
2.0

The outgoing service was great!! However, the returning service was poor. I returned the truck with a quarter tank more than when I rented it. I also swept out the inside of the truck (wet broom) and the check in gal stated the inside had a smell to it. Therefore, she was going to charge me an extra $25. However, the driver side window did not work nor could you roll it up once it was down. No, consideration for that!? Mark

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance G. 
Clasificación:
5.0

The woman that helped us was so nice and helpful!!

Jill H. 
Clasificación:
5.0

Meghan and her crew are awesome! I don't usually leave reviews unless the service is really bad or exceptionally good. In this case it's the latter. This is actually the second 5-star review I have given her because she and her crew continue to amaze. Not only does she have the truck and paperwork ready to go when I get there, saving me precious time, she even had the back door open Wednesday so we could quickly and easily stow our gear before embarkingâ€"which prompted this reviewâ€"and she does it all with a smile. Awesome! I stage houses for real estate listings a couple times a week and even though South Auburn isn't the closest to our warehouse, it's the store I choose to use. It's worth the extra drive if only because of all the time I save renting the truck. Go Meghan!

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOBY G. 
Clasificación:
5.0

Was really happy with the quick service we had with getting the truck we rented

ETHAN A. 
Clasificación:
1.0

El cliente no dejó un comentario.

ANGEL C. 
Clasificación:
4.0

Staff was knowledgeable, efficient and helpful. This worked out great for my needs.

GARY EDWARD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL STEVEN F. 
Clasificación:
5.0

Website still needs work. Very buggy. Everyone at this location was helpful and friendly. ¡Gracias!

BRYAN M. 
Clasificación:
5.0

It's just too expensive.

JIMMY A. 
Clasificación:
4.0

Quick rental and return service. Excellent experience and value!

MAX ALLEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Federico G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

The employee was enthusiastic and a pleasure to do business with.

James N. 
Clasificación:
5.0

Is very customer service very friendly very professional

ELIZABETH S. 
Clasificación:
5.0

Hailey and Meghan were so kind and generous. I've been to U-haul on many occasions for truck/trailer rentals. This experience was the best. I truly appreciate them. Gracias

CHRISTOPHER HANS G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ashlee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
1.0

The car hauler was so rusty and beat up it was embarrassing to put my race car on I should have known better to go back second time never again never

MICHAEL JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAISY R. 
Clasificación:
5.0

The customer service agents were amazing!!!

JESSICA T. 
Clasificación:
5.0

I received outstanding service from the staff.

THERESA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATELYN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM L. 
Clasificación:
5.0

Made everything possible

DAVID K.  |  Overall Experience 
Clasificación:
4.0

The people at this location were helpful- A bit overwhelmed based on past experiences renting from this location but I attribute that to training after the pandemic. The car carrier trailer I rented was from GA- I live in WA -- In my opinion it should not have been rented. (rusted frame in places, beat up chains, tire straps were worn, it just felt unsafe. Please modify the tail light hook ups- Each time I rent from U-haul I need to buy the adapter to fit my universal multi-plug female connector on my truck. Its an added equipment cost that isn't made clear to me or explained until I was hooked me up -- ("You can't leave without it sir" --as if it was my fault), They also found my hitch ball too large to attach the trailer and tried to up-sale me on a full hitch package. Its hard to believe I'm the only one in this position- but maybe so- (I left the location and returned with my own 2" ball) I understand but it should be made clear(er) on the AP and at the desk with requirements needed as I had one at my shop but didn't think I needed it with a large car carrier/trailer. In all I spent more time than I expected on a Sunday moving a vehicle. Staff was courteous- The young men who helped me did their best. I'd retire that trailer though.

JOHN R. 
Clasificación:
5.0

We received above & beyond service both from the young man that helped us at pick up and the kind woman that helped us when we dropped it off! Top shelf employees & service! ¡Gracias!

Barbara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
1.0

I had made a reservation in advance for a large storage unit. Confirmed it the previous day. Upon arrival they had no such reservation and could not accommodate us in any way. Thank goodness for Public Storage!

Samara T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
3.0

The site to upload pictures of damage and fuel in vehicle when you rent the truck, would not upload them.

Roxanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH JAMES B. 
Clasificación:
2.0

Employees were not knowledgeable or polite. Tried to charge me when I already paid. Kept me there waiting until they called a manager to find out what to do. Never appalogized for the inconvenience. The first Employee couldn't find my key. Then he gave me the wrong paperwork that made it look like a was to pay almost $200 more that I needed to.

Jason T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KHRISTINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wyman H. 
Clasificación:
5.0

I saved $500.00 dollars renting a U-haul Truck for a week in place of a rental car and the big Chevy truck rented got over 20 miles per gallon. Forget the car rental places go for a U-Haul Truck and save lots of money!

GREG O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chastity P. 
Clasificación:
5.0

Well done

Shannon Z. 
Clasificación:
3.0

Have dollies.

SCOTT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODEE S. 
Clasificación:
1.0

Start with when a customer makes a 1PM appointment in Tacoma 3 weeks in advance, don't call the day before and tell them you switched their appointment to 330pm in Parkland without ever consulting the customer to see if the location and time change will adversely impact their day. Also after that bullshit don't call the day of the changed appointment and say you have no technician. Don't have me drive to Parkland uhaul and pick up hitch parts without paying for them and transport them to Auburn uhaul to have them installed. 45 minutes for the Auburn location to get their system to register having the parts I just delivered so you can sell me the parts is also unacceptable. Technically by transporting uhaul property between 2 uhaul locations I'm owed some money for doing legal work for your company.

Barry G. 
Clasificación:
5.0

Best at every service they provide.

DAVID K.  |  First Impressions 
Clasificación:
5.0

The customer service was great. Truck was clean, but old and wore out. The A/C didn't work but didn't notice until already had truck loaded with my stuff. The lady that helped me turn in truck was very helpful and even gave me a partial credit. Even though I wasn't expecting it, That is the kinda service you wish for but don't expect. Gracias

JIMMY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
3.0

the inside windows on the truck we rented were so dirty we could hardly see out of the window when the sun came up.

Walter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA S. 
Clasificación:
5.0

Fast & easy pick-up and drop-off. Friendly, helpful staff.

Linda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jackson G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
5.0

The process when very smoothly during pick up and return and both of the employees I dealt were very friendly and professional...It was a good experience..

Maryann H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra D. 
Clasificación:
5.0

Everything was flawless!

WILLIAM FRANK W. 
Clasificación:
5.0

Angela was especially helpful and much appreciated!!

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

The staff were great. They were polite and personable and was the best experience I have had at a U-Haul, and I have rented many many times. They should be commended and get a raise.

Ross A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOB C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD T. 
Clasificación:
5.0

We drive a ways just to go to this location. They are always very professional and have equipment available.

Kevin M. 
Clasificación:
4.0

Very good professional customer service.

Bruce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickard W. 
Clasificación:
5.0

Can't think of a thing. Customer service was outstanding!

KEVIN F. 
Clasificación:
5.0

The customer service was great!! The truck was spotless and in new condition. I definitely will use them every time.

TONIA S. 
Clasificación:
5.0

I dont really have anything to say.

Kathrin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodora K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla T. 
Clasificación:
5.0

Nothing I can think of to improve

CARLO L. 
Clasificación:
1.0

Get rid of the woman manager. She did not give my brother the correct paperwork showing the actual charges when he returned the van and paid. I drove back to get the correct paperwork reflecting the actual charges; she was very snotty and seemed angry. She seems dis-honest as she was angry at me for insisting that we be given the correct final paperwork that showed the actual charges as less than half of the estiment paper that she had originally sent with us after our final payment. Will not go there again as long as she works there.

Richard S. 
Clasificación:
4.0

Truck was not cleaned before I used it. EZ load ramp was broken and unusable.

Jaedon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALYN S. 
Clasificación:
5.0

Everyone from check out to check in was fantastic. The agent was super very professional on pickup and at drop off both the agents were so good I think I spent maybe 5 min total and was done and out the door. Thank you so much

JASON R. 
Clasificación:
1.0

Worst experience I've ever had in my life!!!!

MICHAEL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rhett H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth T. 
Clasificación:
5.0

Nothing. The service was great.

MICHAEL P. 
Clasificación:
5.0

Both ladies that helped me were fantastic! They had the best attitude and personality I have ever seen in many years.

Kasey M. 
Clasificación:
5.0

The location, and personnel are great. The truck was pretty beat up, and required many photos, as the truck condition was poorly represented on the condition form. I also find it completely absurd that they can't print the condition report off, so that the renter can have a physical copy, proving the per-condition issues of the rental. I'm supposed to just go on 'Good-faith' that my photos and notations are going to be honored in the event of a claim? That's pretty shady, and unacceptable.

Colt B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN ROBERT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTUR B. 
Clasificación:
5.0

Make sure the truck is full of fuel. I received it literally on EMPTY.

DAVID W. 
Clasificación:
5.0

Great service, would highly recommend 👌

Robert S. 
Clasificación:
1.0

Nightmare experience from the beginning and sure that our experience will continue to be horrible. Failure of promises and lack of customer service from a company that has a monopoly on a market. Have dealt with U-Haul and horrible service although when I can't think it can't get worse, I am surprised how bad it gets. I will continue to take my other business elsewhere or do without.

Daniel W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

martha a.  |  First Impressions 
Clasificación:
5.0

Staff was exceptionally helpful. They made the difficulty of moving much more tolerable. We'll done.

DONALD K.  |  First Impressions 
Clasificación:
2.0

I am pleased overall with U-Haul. But I was originally reserved a storage room at the auburn location. Much to my dismay, they do not have a fright elevator for the upper level which made it impossible for me to use it. This should be communicated clearly before reservations are made. This made the move in more stressful and time consuming as I had to go to another location for services.

Shianne J.  |  Online Move In 
Clasificación:
5.0

Was particularly impressed with the young woman who worked there (tinted hair). She was very helpful, motivated, and good with the other employess as well as the customer. You should promote her to General Manager. She does it all ... and runs the place. Jim C

James C.  |  Overall Experience 
Clasificación:
5.0

The South Auburn Way UHaul has been my go-to for all my moving needs for many years. The staff are always friendly and extremely helpful. I trust them. This move was the most peculiar one I've ever experienced in my life. Pandemic issues trying to get moving help and the fact I moved 25 miles away as well as onset of a personal disability. The use of a one month storage unit was a genuine life saver. It was clean and safe and perfect for my temporary need. I have recommended this business so many times and will continue to do so. In about a year or so when I plan to move back to Auburn, I will return. The only thing I found challenging is the company's new procedure for ALL calls to go through an off site call center. I understand the reasons and help to the individual stores. For the customers, however, needing to talk to the site staff, its a real pain.

SONDRA J.  |  Overall Experience 
Clasificación:
1.0

I rent truck 20' before 2 days when I want because when I go to their 12 o'clock I reserved the truck before 2 days they say the truck is not available because have problem would the tire mud I already I'm pick up one person to given our work After that I be late about to hour they give me another truck 24' Federal Way not Auburn Then II lose a lot time and money because they not note notice to me before I go there they know have a truck

Hayder H.  |  Overall Experience 
Clasificación:
5.0

The staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.

noelle h.  |  First Impressions 
Clasificación:
3.0

The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!

Neal L.  |  First Impressions 
Clasificación:
5.0

I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?

Diane P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

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  • Ícono de propano
    Propano

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