Customer Reviews for U-Haul Moving & Storage of South Auburn

5307 comentarios

917 Auburn Wy S   Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

(253) 939-9200

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 939-9200

917 Auburn Wy S
Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I was charged a after hour charge when I returned the trailer at 0730 06/20. There was no drop box to leave my paperwork, but I did do the online return.

Jacqueline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
4.0

I appreciated on-line sigh in. This facility was a little understaffed when we returned the trailer.

Kenneth T. 
Clasificación:
4.0

Rented a pickup truck to pull a small utility trailer. Truck wiring to trailer was not working so I didn't have any turn signals and brake lights! Did not have the trailer when I picked i up the truck, so I couldn't test to make sure they were in working condition. Very disappointed and unsafe! Did advise staff when I returned it. Hoping that they will resolve!

ken H. 
Clasificación:
5.0

I cannot think of a better experience

CARLO L. 
Clasificación:
3.0

I was supposed to get 12 furniture pads, but they didn't remember I had ordered any until I was leaving. They only gave me 6. This caused a little bit of trouble when I was returning the trailer.

Elizabeth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE W. R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH LEE R. 
Clasificación:
5.0

App & Online check-in needs help.

Joshua S. 
Clasificación:
5.0

All the staff was helpful.

KEVIN LEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY L. 
Clasificación:
5.0

Megan had outstanding customer service. Very professional experience

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reno M. 
Clasificación:
5.0

Also, staff was very friendly, which is not the case at every U'Haul location.

Joe B. 
Clasificación:
5.0

I have been renting Uhaul trucks regularly around the Seattle-Tacoma area for several years now but have posted very few reviews. I feel I must make an exception here for the manager at South Auburn. Megan is truly exceptional! Apparently she notices me driving in because by the time I step in to the office she already has my paperwork ready and all I have to do is sign, which saves me a ton of time. Not only is she efficient and knowledgeable, she has a winning personality and always makes me feel special. I give her top marks in every area and hope I get to continue working with her for many years. Thank you for the opportunity to pay this well deserved compliment. -Paul

Paul H. 
Clasificación:
5.0

Not cancel reservations the day before it is to occur.

GREGG R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Thanks for making a working Saturday productive!

Carol S. 
Clasificación:
5.0

Lower the prices! The staff was friendly and very helpful.

KEVIN B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kaori P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHAP L. 
Clasificación:
5.0

Great trailer would rent here again

STEVEN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

martha a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan U. 
Clasificación:
5.0

Everything went perfect from pick up to return. Grace Markus was very professional and made the experience effortless.

CHERYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaiah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

Grace was very helpful and she knew I was in a big hurry so she worked very quickly to get me going quickly very friendly and helpful

VIRGINIA LOU B. 
Clasificación:
5.0

All good as always!

TROY ALAN M. 
Clasificación:
5.0

They gave me a truck but it turned out the back had not been cleaned out by the previous customer, and then insisted on providing me with another truck that was very clean. This put me at ease, so that I did not incur any fees for not cleaning a truck that was not clean to begin with. They were fast, efficient, and trustworthy. They made me aware of all the charges I would incur for my rental, too. I'd use this location again. ¡Gracias!

Daniel C. 
Clasificación:
5.0

Megan the branch manager were super helpful and very professional even though there were 6 customers waiting and only by herself. Excellent customer service!

Alan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISE C. 
Clasificación:
1.0

Wait time was long to check out a vechicle (45 minutes to get to desk) information provided by agent was inaccurate and resulted in us making schedule changes to accommodate Uhaul. After looking and failing to find a Uhaul in the location we wanted to drop the vehicle off at (there are two different stores there, neither of which the agent could find), we were told that not selecting a destination was an option and that we could call U-haul to select it later since the agent was having troubles. When we did this, the phone agents could not help us and told us there would be additional fees to drop the truck off at the location we wanted, but could not tell us what the fees were. When we went to the drop off, we were told it would be the equivalent of a one-way trip on top of our additional fee. To avoid that we needed to drive 120 miles to a different store for drop-off, which meant 3 vehicle trips of 120 miles (1 1-way and a chase car round trip). Very inconvenient and disappointed in the inaccurate information.

caitlyn W. 
Clasificación:
5.0

Staff was exceptionally helpful. They made the difficulty of moving much more tolerable. We'll done.

DONALD K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawn W. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

I have used this location before and the customer service was excellent. This visit was also excellent. This location isn't the closes to my home, but I specifically wanted to re-visit this location because of the great customer service. I will continue to visit this location for my rental needs in the future. Thank you, Marsha

Marsha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE M. 
Clasificación:
5.0

No improvement needed, the staff was fantastic, on pickup and drop off. Thank you for a great experience.

Garry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB T. 
Clasificación:
5.0

Extremely handy when you need equipment! Ready to go, for a very reasonable price.

Pamela G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steve J. 
Clasificación:
5.0

it was great

SALIM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo B. 
Clasificación:
5.0

In and out quickly, very good experience

THOMAS JAMES B. 
Clasificación:
5.0

Staff is friendly and helpful

ANGELLA M M. 
Clasificación:
5.0

It was good

BENJAMIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA KATHLEE C. 
Clasificación:
5.0

Well being a customer wasn't sure where I was in line

MATTHEW H. 
Clasificación:
5.0

Avery was our primary customer service agent (on-site) and did an exceptional job. She was hospitable and personable amid a sea of indifferent customer service agents in the industry altogether. For example, she seemed to genuinely care that my husband and I had gone through some floods in our house over the past few months and did all she could to help; happily setting us up w/ a free storage unit for our first month, and the use of a dolly. This girl is seriouslyyy sweet, an amazing asset to your company and for realll- deserves a promotion based on the merit of this transaction, alone! Thx Avery!

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY B. 
Clasificación:
5.0

the service was great, a pleasure to do business with them.

TYLER J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANNE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
1.0

Have my rental when I ordered it. I went to your location 3 times and put over 100 extra miles and 4 additional hours screwing around with getting my rental.

Mark F. 
Clasificación:
3.0

Clean the cab of the vehicle. There were drink spills down the console and on the floor and trash under the seats. I've never picked up a vehicle in that condition before.

ilene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAR C. 
Clasificación:
5.0

Extremely prompt and professional service from beginning to end. Emergent situation required fast action and I was in and out of your Auburn office with a motorcycle trailer in less then 20 minutes. Incredible job and great service. Scott Garl

SCOTT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy W. 
Clasificación:
5.0

Great staff

JENNIFER B. 
Clasificación:
5.0

Very knowledgeable staff & helpfull.

SCOTT H. 
Clasificación:
2.0

I am pleased overall with U-Haul. But I was originally reserved a storage room at the auburn location. Much to my dismay, they do not have a fright elevator for the upper level which made it impossible for me to use it. This should be communicated clearly before reservations are made. This made the move in more stressful and time consuming as I had to go to another location for services.

Shianne J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE LESLIE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CSILLA MARIA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saodoeun S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

Very impressed with location personnel were excellent

ERIC A. 
Clasificación:
5.0

Nice staff. Fast pick up and return.

Ronald F. 
Clasificación:
5.0

Was particularly impressed with the young woman who worked there (tinted hair). She was very helpful, motivated, and good with the other employess as well as the customer. You should promote her to General Manager. She does it all ... and runs the place. Jim C

James C.  |  Overall Experience 
Clasificación:
5.0

Good job

Janice L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
1.0

My spouse. Fixed the lights, the door and the brake did not work. We told them and they blew us off. Uhaul has screwed me over too many times. I just spent the last of my money with you.

DANIEL THOMAS G. 
Clasificación:
5.0

Easy, quick pick up and return process. Friendly staff. A wonderful experience on my complicated day.

Jeffrey R. 
Clasificación:
2.0

Inform customers that they need to inspect the trucks including the gas amount before they drive away. They lied and said there was 3/4 tank of gas and there was just over 1/2 tank. They said they sent a text for me to inspect the vehicle and I should've done that however how did they send a text to my home number? Then they said I should've taken a picture. I don't have a cell phone to do that! I went 14 miles in the truck and put 2 gallons of gas in it AND brought my receipt to prove it and they still charged me a ridiculous amount for gas I DIDNT USE!!!! NEVER GOING TO THIS LOCATION AGAIN!!!!!!

Angelica S. 
Clasificación:
5.0

Was able to pick up the truck on time. No issues.

CAROL A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jo M. 
Clasificación:
1.0

El cliente no dejó un comentario.

kay C. 
Clasificación:
1.0

I have a major concern with my truck rental. I had issues fueling it up from the moment i started on my road trip. the valve or shutoff valve is broken. The roadside assistance technician told me there was no fixing this in the field. Every time i had to fill up, i had to hold the gas pump at a level that would distribute 1/10 of a gallon at a time. Fillups took anywhere from 35-45 minutes EVERYTIME i filled up for 1600 miles. i spent over 4 hours filling up fuel. i talked with the manager in Auburn, wa and told them my concern and they told me that for my inconvenience, they would credit me 500$. i think this is UNACCEPTABLE. i then asked for his bosses phone number and he told me half of it and then pretended that we lost the call. (in the time i could call back to get the phone number, he had called his boss to tell him the situation and said his boss agrees. I am beyond upset with how this was handled while i was on the road, and then continued when i expressed my concerns.

Gunnar A. 
Clasificación:
5.0

Great service..

MICHAEL G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle D. 
Clasificación:
1.0

Terrible experience. Walked in to a Uhaul location and was told I have to call their 1 800 number to rent a truck for one way. I was on hold for a long time. I asked for a 10 foot but realized it was too small when I saw it after filling out paperwork. So I had to call the 1 800 number again and put on hold again for very long time. Then I was told to go to another location for a 15 foot truck. When I got there, they said they did not have a 15 foot truck. So I ended up with a 10 foot after all. Wasted 3 hours of my time.

Cheryl B. 
Clasificación:
1.0

Teach your employees how to approach customers with respect and not be so rude. I walked into the front desk and this lady with red hair who made me wait and didn't seem like she wanted to help at all and when she did attempt. She was rude the whole time, her attitude and tone where not nice at all and if she hates her job maybe she needs to look for another one.

MIHAD Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERHII Y. 
Clasificación:
1.0

Awful experience and truck didn't have keys inside and coat me time and money trying to resolve this.

BRUCE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bob S. 
Clasificación:
5.0

They were wonderful and accomadated me the entire time. Great company and even better localized office or branch, within that company.

DANIEL S. 
Clasificación:
1.0

I don't know if I went to a bad Uhaul location or if the whole company is bad. Either way I'm never coming back. Uhaul charges a fee for every tiny thing. I brought the truck back with mud in the back. Of course I was charged a fee for that. The person helping me was willing to waive the fee if I cleaned it out myself but come on! If Uhaul is such a great company why don't they clean there own vehicles? Nothing was damaged or anything it was just dirty. Is Uhaul not cleaning the vehicles during the pandemic? The customer service sucks, staff is rude. Clearly you know that your customers need your services so you don't care how they're treated. Bye Uhaul.

DAVID G. 
Clasificación:
4.0

We have rented from this location numerous times and this was the first time our truck was a mess. It had bird poop on the mirror, the front window was extremely dirty and hard to see out of in direct sunlight and the overall appearance of the truck was dented, scratched and all around in bad shape. It had over 160K miles on it and it looked like it.

Theodore S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
3.0

Only one person on staff at 7am when everybody shows up.

DANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
1.0

Check engine light on when I picked up and stayed on the whole time. Agent took the equipment I was using app to check out which required a bunch of rework for me - how can you system all this to happen?! Very poor experience.

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESIRAE T. 
Clasificación:
5.0

The South Auburn Way UHaul has been my go-to for all my moving needs for many years. The staff are always friendly and extremely helpful. I trust them. This move was the most peculiar one I've ever experienced in my life. Pandemic issues trying to get moving help and the fact I moved 25 miles away as well as onset of a personal disability. The use of a one month storage unit was a genuine life saver. It was clean and safe and perfect for my temporary need. I have recommended this business so many times and will continue to do so. In about a year or so when I plan to move back to Auburn, I will return. The only thing I found challenging is the company's new procedure for ALL calls to go through an off site call center. I understand the reasons and help to the individual stores. For the customers, however, needing to talk to the site staff, its a real pain.

SONDRA J.  |  Overall Experience 
Clasificación:
1.0

I rent truck 20' before 2 days when I want because when I go to their 12 o'clock I reserved the truck before 2 days they say the truck is not available because have problem would the tire mud I already I'm pick up one person to given our work After that I be late about to hour they give me another truck 24' Federal Way not Auburn Then II lose a lot time and money because they not note notice to me before I go there they know have a truck

Hayder H.  |  Overall Experience 
Clasificación:
5.0

The staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.

noelle h.  |  First Impressions 
Clasificación:
3.0

The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!

Neal L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S.  |  First Impressions 
Clasificación:
5.0

Gracias

BRETT W.  |  Overall Experience 
Clasificación:
1.0

Double charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.

James H.  |  Overall Experience 
Clasificación:
1.0

I was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?

James H.  |  First Impressions 
Clasificación:
5.0

I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?

Diane P.  |  First Impressions 
Clasificación:
2.0

I say below average because there was not enough staff available for easy processing the second time I came in. Your staff didn't accept the fact I had an emergency - needed to find my official trans

Angela H.  |  First Impressions 
Clasificación:
5.0

Gracias

Jerry T.  |  Overall Experience 
Clasificación:
5.0

Chris was on it he was running nonstop and trying to help everybody as quickly as he could other customers were getting irritated because he was in the middle of training someone New but he was Awesom

Sam M.  |  First Impressions 
Clasificación:
1.0

Worst thing EVER! List of negative feedback is too long for this format

Jodi P.  |  Overall Experience 
Clasificación:
5.0

I wasn't sure what size I needed, the manager showed me a couple of options and was able to find me a unit on the ground floor. It was awesome and my storage unit has enough room for my stuff

Sharron C.  |  First Impressions 
Clasificación:
1.0

Staff unprofessional an customer service nauders. Refused to provide answers to questions and used devious tactics to add additional charges to fees. The list goes on and on. If there was a negative r

Jodi P.  |  First Impressions 
Clasificación:
4.0

Knowledgeable staff helpful,courteous,

Ritchey G.  |  Overall Experience 
Clasificación:
3.0

...

Ruvim G.  |  Overall Experience 
Clasificación:
5.0

I arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!

Kathryn M. | Reservación
No se han enviado comentarios para esta ubicación.

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