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Wyman H.Customer Reviews for U-Haul Moving & Storage of South Auburn
Testimonials From Recent Customers
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I saved $500.00 dollars renting a U-haul Truck for a week in place of a rental car and the big Chevy truck rented got over 20 miles per gallon. Forget the car rental places go for a U-Haul Truck and save lots of money!
GREG O.Well done
Shannon Z.Have dollies.
SCOTT B.Start with when a customer makes a 1PM appointment in Tacoma 3 weeks in advance, don't call the day before and tell them you switched their appointment to 330pm in Parkland without ever consulting the customer to see if the location and time change will adversely impact their day. Also after that bullshit don't call the day of the changed appointment and say you have no technician. Don't have me drive to Parkland uhaul and pick up hitch parts without paying for them and transport them to Auburn uhaul to have them installed. 45 minutes for the Auburn location to get their system to register having the parts I just delivered so you can sell me the parts is also unacceptable. Technically by transporting uhaul property between 2 uhaul locations I'm owed some money for doing legal work for your company.
Barry G.Best at every service they provide.
DAVID K. | First ImpressionsThe customer service was great. Truck was clean, but old and wore out. The A/C didn't work but didn't notice until already had truck loaded with my stuff. The lady that helped me turn in truck was very helpful and even gave me a partial credit. Even though I wasn't expecting it, That is the kinda service you wish for but don't expect. Gracias
JIMMY K.the inside windows on the truck we rented were so dirty we could hardly see out of the window when the sun came up.
Walter B.Fast & easy pick-up and drop-off. Friendly, helpful staff.
Linda G.The process when very smoothly during pick up and return and both of the employees I dealt were very friendly and professional...It was a good experience..
Maryann H.Everything was flawless!
WILLIAM FRANK W.Angela was especially helpful and much appreciated!!
CHRISTOPHER B.The staff were great. They were polite and personable and was the best experience I have had at a U-Haul, and I have rented many many times. They should be commended and get a raise.
Ross A.We drive a ways just to go to this location. They are always very professional and have equipment available.
Kevin M.Very good professional customer service.
Bruce H.Can't think of a thing. Customer service was outstanding!
KEVIN F.The customer service was great!! The truck was spotless and in new condition. I definitely will use them every time.
TONIA S.I dont really have anything to say.
Kathrin W.Nothing I can think of to improve
CARLO L.Get rid of the woman manager. She did not give my brother the correct paperwork showing the actual charges when he returned the van and paid. I drove back to get the correct paperwork reflecting the actual charges; she was very snotty and seemed angry. She seems dis-honest as she was angry at me for insisting that we be given the correct final paperwork that showed the actual charges as less than half of the estiment paper that she had originally sent with us after our final payment. Will not go there again as long as she works there.
Richard S.Truck was not cleaned before I used it. EZ load ramp was broken and unusable.
Jaedon F.Everyone from check out to check in was fantastic. The agent was super very professional on pickup and at drop off both the agents were so good I think I spent maybe 5 min total and was done and out the door. Thank you so much
JASON R.Worst experience I've ever had in my life!!!!
MICHAEL S.Nothing. The service was great.
MICHAEL P.Both ladies that helped me were fantastic! They had the best attitude and personality I have ever seen in many years.
Kasey M.The location, and personnel are great. The truck was pretty beat up, and required many photos, as the truck condition was poorly represented on the condition form. I also find it completely absurd that they can't print the condition report off, so that the renter can have a physical copy, proving the per-condition issues of the rental. I'm supposed to just go on 'Good-faith' that my photos and notations are going to be honored in the event of a claim? That's pretty shady, and unacceptable.
Colt B.Make sure the truck is full of fuel. I received it literally on EMPTY.
DAVID W.Great service, would highly recommend 👌
Robert S.I forget her name (which is bad I know) but she was amazing. She got me exactly what I needed and very kind and courteous through the whole process
JERALD P.Nightmare experience from the beginning and sure that our experience will continue to be horrible. Failure of promises and lack of customer service from a company that has a monopoly on a market. Have dealt with U-Haul and horrible service although when I can't think it can't get worse, I am surprised how bad it gets. I will continue to take my other business elsewhere or do without.
Daniel W. | First Impressionsgreat services
SANDRA S.Accommodating. Friendly. Professional
RAMONDO A.I was charged a after hour charge when I returned the trailer at 0730 06/20. There was no drop box to leave my paperwork, but I did do the online return.
Jacqueline S.I appreciated on-line sigh in. This facility was a little understaffed when we returned the trailer.
Kenneth T.Rented a pickup truck to pull a small utility trailer. Truck wiring to trailer was not working so I didn't have any turn signals and brake lights! Did not have the trailer when I picked i up the truck, so I couldn't test to make sure they were in working condition. Very disappointed and unsafe! Did advise staff when I returned it. Hoping that they will resolve!
ken H.I cannot think of a better experience
CARLO L.I was supposed to get 12 furniture pads, but they didn't remember I had ordered any until I was leaving. They only gave me 6. This caused a little bit of trouble when I was returning the trailer.
Elizabeth W.App & Online check-in needs help.
Joshua S.All the staff was helpful.
KEVIN LEE M.Megan had outstanding customer service. Very professional experience
SCOTT S.Also, staff was very friendly, which is not the case at every U'Haul location.
Joe B.I have been renting Uhaul trucks regularly around the Seattle-Tacoma area for several years now but have posted very few reviews. I feel I must make an exception here for the manager at South Auburn. Megan is truly exceptional! Apparently she notices me driving in because by the time I step in to the office she already has my paperwork ready and all I have to do is sign, which saves me a ton of time. Not only is she efficient and knowledgeable, she has a winning personality and always makes me feel special. I give her top marks in every area and hope I get to continue working with her for many years. Thank you for the opportunity to pay this well deserved compliment. -Paul
Paul H.Not cancel reservations the day before it is to occur.
GREGG R.Thanks for making a working Saturday productive!
Carol S.Lower the prices! The staff was friendly and very helpful.
KEVIN B.Great trailer would rent here again
STEVEN E.Everything was awesome with my harness install. My only complaint was this facility's insistence of bizarre mask requirement to enter. At this point in the COVID disaster, requiring face coverings is beyond ludicrous and insulting to anyone with an IQ greater than a potato. This location is within King County so I'm not surprised.
Ryan U.Everything went perfect from pick up to return. Grace Markus was very professional and made the experience effortless.
CHERYL B.Grace was very helpful and she knew I was in a big hurry so she worked very quickly to get me going quickly very friendly and helpful
VIRGINIA LOU B.All good as always!
TROY ALAN M.They gave me a truck but it turned out the back had not been cleaned out by the previous customer, and then insisted on providing me with another truck that was very clean. This put me at ease, so that I did not incur any fees for not cleaning a truck that was not clean to begin with. They were fast, efficient, and trustworthy. They made me aware of all the charges I would incur for my rental, too. I'd use this location again. ¡Gracias!
Daniel C.Megan the branch manager were super helpful and very professional even though there were 6 customers waiting and only by herself. Excellent customer service!
Alan C.Wait time was long to check out a vechicle (45 minutes to get to desk) information provided by agent was inaccurate and resulted in us making schedule changes to accommodate Uhaul. After looking and failing to find a Uhaul in the location we wanted to drop the vehicle off at (there are two different stores there, neither of which the agent could find), we were told that not selecting a destination was an option and that we could call U-haul to select it later since the agent was having troubles. When we did this, the phone agents could not help us and told us there would be additional fees to drop the truck off at the location we wanted, but could not tell us what the fees were. When we went to the drop off, we were told it would be the equivalent of a one-way trip on top of our additional fee. To avoid that we needed to drive 120 miles to a different store for drop-off, which meant 3 vehicle trips of 120 miles (1 1-way and a chase car round trip). Very inconvenient and disappointed in the inaccurate information.
caitlyn W.Staff was exceptionally helpful. They made the difficulty of moving much more tolerable. We'll done.
DONALD K. | First ImpressionsI have used this location before and the customer service was excellent. This visit was also excellent. This location isn't the closes to my home, but I specifically wanted to re-visit this location because of the great customer service. I will continue to visit this location for my rental needs in the future. Thank you, Marsha
Marsha S.No improvement needed, the staff was fantastic, on pickup and drop off. Thank you for a great experience.
Garry A.Extremely handy when you need equipment! Ready to go, for a very reasonable price.
Pamela G.it was great
SALIM S.In and out quickly, very good experience
THOMAS JAMES B.Staff is friendly and helpful
ANGELLA M M.It was good
BENJAMIN H.I am pleased overall with U-Haul. But I was originally reserved a storage room at the auburn location. Much to my dismay, they do not have a fright elevator for the upper level which made it impossible for me to use it. This should be communicated clearly before reservations are made. This made the move in more stressful and time consuming as I had to go to another location for services.
Shianne J. | Online Move InWas particularly impressed with the young woman who worked there (tinted hair). She was very helpful, motivated, and good with the other employess as well as the customer. You should promote her to General Manager. She does it all ... and runs the place. Jim C
James C. | Overall ExperienceThe South Auburn Way UHaul has been my go-to for all my moving needs for many years. The staff are always friendly and extremely helpful. I trust them. This move was the most peculiar one I've ever experienced in my life. Pandemic issues trying to get moving help and the fact I moved 25 miles away as well as onset of a personal disability. The use of a one month storage unit was a genuine life saver. It was clean and safe and perfect for my temporary need. I have recommended this business so many times and will continue to do so. In about a year or so when I plan to move back to Auburn, I will return. The only thing I found challenging is the company's new procedure for ALL calls to go through an off site call center. I understand the reasons and help to the individual stores. For the customers, however, needing to talk to the site staff, its a real pain.
SONDRA J. | Overall ExperienceI rent truck 20' before 2 days when I want because when I go to their 12 o'clock I reserved the truck before 2 days they say the truck is not available because have problem would the tire mud I already I'm pick up one person to given our work After that I be late about to hour they give me another truck 24' Federal Way not Auburn Then II lose a lot time and money because they not note notice to me before I go there they know have a truck
Hayder H. | Overall ExperienceThe staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.
noelle h. | First ImpressionsThe staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!
Neal L. | First ImpressionsDouble charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.
James H. | Overall ExperienceI was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?
James H. | First ImpressionsI was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?
Diane P. | First ImpressionsI arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!
Kathryn M. | Reservación