Customer Reviews for U-Haul Moving & Storage of South Auburn

5,842 comentarios

917 Auburn Wy S   Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

(253) 939-9200

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 939-9200

917 Auburn Wy S
Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

All in all pretty good!

Gail M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH J. 
Clasificación:
4.0

The person who assisted me is very nice .. I always use u haul every time I need to haul some stuff..

marria A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
3.0

The truck rental no good.

Phuc L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis P. 
Clasificación:
3.0

Only one attendant working on a 3 day holiday weekend Saturday morning . Created long backup line. Took a long time to go through truck rental process. Made a reservation including credit card transaction in advance. When I arrived at U-Haul office, reservation number was not used or considered. The attendant was very nice and efficient.

Lilly T. 
Clasificación:
5.0

Easy to set up and drop off. Thank you.

Loel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina K. 
Clasificación:
5.0

Nice guy

Joel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Nothing it was great

Dianne H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julia F. 
Clasificación:
5.0

Excellent service. Thanks Happy new year

khalal S. 
Clasificación:
5.0

Nice and smooth,no surprises on up sales very pleased

larry F. 
Clasificación:
5.0

Awesome Team!

LAURA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael B. 
Clasificación:
5.0

Courteous service. Great equipment.

Bryan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dino S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colleen Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
4.0

El cliente no dejó un comentario.

shioon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

john R. 
Clasificación:
5.0

was a perfect fit was able to get everything moved in one trip. Gracias

Niuafeafe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LONG H. 
Clasificación:
5.0

The gentleman working at this location was absolutely amazing and very thorough.

Nathan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

matt F. 
Clasificación:
5.0

Cool

Jimmie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARL LAWRENCE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Not much when it come to employees because the young men that work at the front desk are very polite and helpful more maintenance on the truck as far as the upkeep on the electrica would prevent breakdowns on the road

Minnie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fran H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GASTON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonia W. 
Clasificación:
3.0

The truck smelled bad of gas/exhaust/carbon monoxide. If i wasn't in a pinch and time wasn't of the essence I would have returned it! I was coughing and refraining from vomiting the whole time driving in that death box. It is a extreme hazard to passengers to be in there!

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

I had issues in the past with my credit card and checks with your billing my account. With help from some of your employees the issue was resolved. But this problem happened on several occasion which led to much frustration on my part.

TERRANCE N.  |  Overall Experience 
Clasificación:
5.0

Servicio al cliente de excelencia.

Richard L. 
Clasificación:
1.0

Worst experience ever and being retired military I have moved a lot. Reserved a Towdol and customer service did not add or add to price I was charged 173 dollars for the use of the equip for less then 24 hours, it took 3 staff one of which ended up with stitches, a manager, and a hour to even put the tow onto the truck, I was charged for this month of storage when all other customers were not ( as UHAUL is demolishing the store) then the employee tried to pro-rate me, nothing I had set up online was at the pick-up ( blankets dolly or tow dolly) with truck or tow-dolly at storage as arrange with customer service. Complete nightmare. I was told by store tow Dollie's can only be rented for 3 days not 2 or less I drove straight from UHAUL in Auburn to Grants Pass Oregon and dropped off the dolly. Costing 173 absolutely outrageous V/R Jessica Turnbough 541-776-0937/253-332-4839 117 Ashland Ave Medford OR 97504

JESSICA T.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!!

Ronald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad H. 
Clasificación:
5.0

Drove in and drove out! Nice

LYNN C. 
Clasificación:
3.0

Great customer service…Thank you; Please keep it up.

Jackie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph E. 
Clasificación:
5.0

Having after hours drop off would be much more convenient

Jennifer M. 
Clasificación:
5.0

I can't think of anything. The people and equipment are great.

Wayne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie S. 
Clasificación:
5.0

Nothing comes to mind, I was in and out and on the road quickly and the experience was great. I will use U Haul again when the need arises.

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

aigul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenika C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

megan k.  |  Overall Experience 
Clasificación:
5.0

The rental team here was awesome!! I have never had such a straightforward, easy Uhaul rental process than at this location. The truck had 110,000 miles on it but it was clean and operated well. Big shout-out to this location.

Troy T. 
Clasificación:
5.0

Great and fast customer service, while decent prices for trailers.

Phil D. 
Clasificación:
4.0

The man that took my truck was helpful and patient. Explained everything. The only reason I didn't give an excellent score is because I had called to see how much an extra day would cost and was told 40 dollars but she didn't tell me they would charge me for the blankets, dolly, and insurance. So instead of the 80 dollars I was expecting for 2 days it was 119.00.

Lisa K. 
Clasificación:
1.0

The catalytic converter was stolen, I had to drive it from Seattle to Sacramento. The worst ever.

Lee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda M. 
Clasificación:
3.0

While I appreciate the $25 for returning the vehicle with more than a quarter of gas (way more). I don't think it's right that I go less than a mile and the gas light comes on. The vehicle was clean, the staff well represented the community and were very friendly to everyone the two times I was there.

MariaLynn A. 
Clasificación:
5.0

Super helpful, and explained all the options. Very knowledgeable and friendly. I have used this location a few times, and it is always a great experience.

Debra T. 
Clasificación:
5.0

Very friendly and helpful will use them again !

DWIGHT C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey D. 
Clasificación:
5.0

Your employees did a fantastic job…. Rare to find great people, thank you

David D. 
Clasificación:
3.0

The location does not do after hours drop offs, yet I was instructed by U Haul to drop off there after hours. There was no key drop, so wasted time trying to find it and had to make a second trip back there to drop off the key (as I didn't want to lock in the vehicle). The personnel were great when I dropped off the key, just was frustrated that I was told to drop off at a location that doesn't do drop offs.

Denise F. 
Clasificación:
5.0

El cliente no dejó un comentario.

romulo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRISIMASI L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip S. 
Clasificación:
5.0

great service!

Terri D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl F. 
Clasificación:
5.0

El cliente no dejó un comentario.

martha a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna S. 
Clasificación:
5.0

Best staff in town. Very friendly and helpful.

MICHAEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrilyn A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

As usual great customer service. Thanks

Mary W. 
Clasificación:
5.0

We were very impressed with UHaul's flexibility in meeting our scheduling requirements. Staff, both on the phone and I person, were friendly and informative.

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefani C. 
Clasificación:
5.0

The customer service was outstanding. Grace at the rental pick-up and (Ms Kerrigan) at return.

Brian M. 
Clasificación:
5.0

Gracias

KYLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yevgeniy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana L. 
Clasificación:
5.0

Keep doing the great service

Harlan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd S. 
Clasificación:
5.0

Customer Service was very nice and easy to work with!

Ivar H. 
Clasificación:
5.0

Great customer service. Thank you

KEN S. 
Clasificación:
5.0

Very good experience. Truck and appliance dolly were ready upon my arrival. Grace was kind and very helpful. Second time renting at this location this year. Highly recommend.

Steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
4.0

Cost seemed a little high

Charles C.  |  Overall Experience 
Clasificación:
5.0

The service efficient. The staff was pleasant.

michele L. 
Clasificación:
4.0

Well, I realize the Money for this type of service is not going to be Cubic but perhaps a "Make Over" on your Commercial Establishments might be in order! There is a certain degree of Professionalism associated with a Well Dressed and Appearing Store Front. Other than the appearance of the business the equipment is functional and useable!

GAIL SUZANNE M. 
Clasificación:
5.0

Knowledgeable and patient! Excellent customer service Megan was awesome I'm pretty sure that's her name lady that's manages the store thankful for her corn demeanor on a day I was constantly hearing bad news!!!

Marsha G.  |  First Impressions 
Clasificación:
5.0

the staffs were very friendly and kind.

Jinwoo C.  |  First Impressions 
Clasificación:
1.0

These people was so very unprofessional and rude we got the truck back before 7 which we didn’t get it until 5:30 we knew had to get the truck back by 7 but didn’t know we had to have it all packed in the room by 7 so we had 20 minutes to get things into the room I asked the GM if we could have about 15 extra minutes and she just brushed me off like I wasn’t nothing I lost some of my things because I’ve couldn’t get it in time every one wants To go home after a hard days work but gosh bend a little the guy that worked with me was soooo rude I know my stuff won’t be there too long the service sucked

Anita L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Shellie H.  |  First Impressions 
Clasificación:
5.0

I was a customer for well over 5 years and went through a few managers in that time. If I ever had a problem they always helped to the fullest and Megan was a life saver at times and always understanding I will miss being a customer if I ever need storage again it will be at uhaul

nicole m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikki S.  |  Online Move In 
Clasificación:
5.0

Great place. Awesome people.

MICHAEL M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Valasi G.  |  Overall Experience 
Clasificación:
3.0

I rented the storage & only had it for 1 week. It wasn't big enough, none were available at this facility, so I had to go somewhere else. I thought I would get prorated for the month, but did not.

Eve E.  |  Overall Experience 
Clasificación:
3.0

Staff was nice except one lady. When she would call she would have a very rude tone and sound like someone that didn't appreciate the customer. The other two are nice.

Carl E.  |  Overall Experience 
Clasificación:
1.0

Cannot get through to actual store. Payments cannot get straightened out and I have been charged up to three times in one month. Information is not changed in the computer. Staff not knowledgeable or friendly

JESSICA T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C.  |  First Impressions 
Clasificación:
5.0

Made everything possible

DAVID K.  |  Overall Experience 
Clasificación:
5.0

Best at every service they provide.

DAVID K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jackson G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rhett H.  |  Overall Experience 
Clasificación:
1.0

Nightmare experience from the beginning and sure that our experience will continue to be horrible. Failure of promises and lack of customer service from a company that has a monopoly on a market. Have dealt with U-Haul and horrible service although when I can't think it can't get worse, I am surprised how bad it gets. I will continue to take my other business elsewhere or do without.

Daniel W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

martha a.  |  First Impressions 
Clasificación:
5.0

Staff was exceptionally helpful. They made the difficulty of moving much more tolerable. We'll done.

DONALD K.  |  First Impressions 
Clasificación:
2.0

I am pleased overall with U-Haul. But I was originally reserved a storage room at the auburn location. Much to my dismay, they do not have a fright elevator for the upper level which made it impossible for me to use it. This should be communicated clearly before reservations are made. This made the move in more stressful and time consuming as I had to go to another location for services.

Shianne J.  |  Online Move In 
Clasificación:
5.0

Was particularly impressed with the young woman who worked there (tinted hair). She was very helpful, motivated, and good with the other employess as well as the customer. You should promote her to General Manager. She does it all ... and runs the place. Jim C

James C.  |  Overall Experience 
Clasificación:
5.0

The South Auburn Way UHaul has been my go-to for all my moving needs for many years. The staff are always friendly and extremely helpful. I trust them. This move was the most peculiar one I've ever experienced in my life. Pandemic issues trying to get moving help and the fact I moved 25 miles away as well as onset of a personal disability. The use of a one month storage unit was a genuine life saver. It was clean and safe and perfect for my temporary need. I have recommended this business so many times and will continue to do so. In about a year or so when I plan to move back to Auburn, I will return. The only thing I found challenging is the company's new procedure for ALL calls to go through an off site call center. I understand the reasons and help to the individual stores. For the customers, however, needing to talk to the site staff, its a real pain.

SONDRA J.  |  Overall Experience 
Clasificación:
1.0

I rent truck 20' before 2 days when I want because when I go to their 12 o'clock I reserved the truck before 2 days they say the truck is not available because have problem would the tire mud I already I'm pick up one person to given our work After that I be late about to hour they give me another truck 24' Federal Way not Auburn Then II lose a lot time and money because they not note notice to me before I go there they know have a truck

Hayder H.  |  Overall Experience 
Clasificación:
5.0

The staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.

noelle h.  |  First Impressions 
Clasificación:
3.0

The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!

Neal L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S.  |  First Impressions 
Clasificación:
5.0

Gracias

BRETT W.  |  Overall Experience 
Clasificación:
1.0

Double charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.

James H.  |  Overall Experience 
Clasificación:
1.0

I was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?

James H.  |  First Impressions 
Clasificación:
5.0

I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?

Diane P.  |  First Impressions 
Clasificación:
2.0

I say below average because there was not enough staff available for easy processing the second time I came in. Your staff didn't accept the fact I had an emergency - needed to find my official trans

Angela H.  |  First Impressions 
Clasificación:
5.0

Gracias

Jerry T.  |  Overall Experience 
Clasificación:
5.0

Chris was on it he was running nonstop and trying to help everybody as quickly as he could other customers were getting irritated because he was in the middle of training someone New but he was Awesom

Sam M.  |  First Impressions 
Clasificación:
1.0

Worst thing EVER! List of negative feedback is too long for this format

Jodi P.  |  Overall Experience 
Clasificación:
5.0

I wasn't sure what size I needed, the manager showed me a couple of options and was able to find me a unit on the ground floor. It was awesome and my storage unit has enough room for my stuff

Sharron C.  |  First Impressions 
Clasificación:
1.0

Staff unprofessional an customer service nauders. Refused to provide answers to questions and used devious tactics to add additional charges to fees. The list goes on and on. If there was a negative r

Jodi P.  |  First Impressions 
Clasificación:
4.0

Knowledgeable staff helpful,courteous,

Ritchey G.  |  Overall Experience 
Clasificación:
3.0

...

Ruvim G.  |  Overall Experience 
Clasificación:
4.0

My pod was brought outside for my access. I did not enter the facility. However, the front desk staff were very helpful and quick to provide assistance.

charlene b.  |  Overall Experience 
Clasificación:
5.0

I arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!

Kathryn M. | Reservación
Clasificación:
5.0

The only thing that could improve on. Is they had some trailers in the way making it harder to unload and load

JASON M.  |  Overall Experience 
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