Customer Reviews for U-Haul Moving & Storage of South Auburn

Clasificación:

5.0

Continue the terrific attitude, professionalism, and courtesy demonstrated by the two staff members. I'll use this location again. Gracias.

Clasificación:

5.0

Gracias

Clasificación:

4.0

Female Uhaul employee was positive, helpful and professional.

Clasificación:

5.0

Everything worked out like clockwork. No problems with the vehicle and the staff on site were very friendly

Clasificación:

5.0

GREAT EXPERIENCE!

Clasificación:

4.0

Make rentals cheaper, and cheaper to extend time.

Clasificación:

3.0

I don't understand why the bigger Uhaul locations don't have the self checkout service. I requested a 6:00 AM pickup and was later called to say that this location did not have that service and the earliest I could receive my truck was 7:00 AM. I would have appreciated knowing that the time I picked was not possible when making the reservation, not in the evening when it was too late to find another location.

Clasificación:

1.0

Way too expensive and truck smelled like cigarettes

Clasificación:

1.0

Our uhaul was visually clean, but smelled so foul. When we picked it up the back was open, I assume because the workers were trying to air it out. About an house into having it we opened the back to load our belongings and were hit in the face with the most horrendous smell. The entire back of the vehicle was filled with a stench I can only compare to death. I called customer service immediately about the issue, but they told me that there weren't any other uhauls available for days. Needing to be moved out by the end of the next day that wasn't going to work so we were stuck with it. We used Lysol and other air fresheners to try and get it out but no luck. Some of our furniture items smelled like the stench after we unloaded them and I had to let them air out outside before bringing them in. I'm not sure why or how a giant metal box essentially can end up smelling that bad, but wow what an unpleasant experience.

Clasificación:

5.0

Hire more people like the girl with the pretty eyes.

Clasificación:

5.0

Excellent staff and facility!

Clasificación:

5.0

after being sent to the wrong location miles away they finally were able to help me out , I was late for my customers delivery and was charge a lot for it .

Clasificación:

1.0

I've rented from many uhaul locations and I have never been told and I qoute " I am not gonna rent you this truck of you dont have it here by 10 am" two hours after I had ended up leaving the lot. Make sure yall read the fine print before even rent at this place..

Clasificación:

5.0

The location should go over things before people leave about how to look at things like mileage. I was told I had to check it and had no idea how to do it in the vehicle. Just kept telling me it needed an oil change soon.

Clasificación:

3.0

uhaul web site for registration is horrible. instructions are poor, needs to be re-done from ground up

Clasificación:

5.0

Very little can be done to improve. The gentleman that checked me out upon arrival loaned me a correct hitch, no charge. Hooked up the trailer and off I went to do the job. When I returned the gal that inspected and disconnected the trailer did so fast and efficiently the I was on my way. Awesome job!!

Clasificación:

5.0

Very helpful I came without reservation.

Clasificación:

5.0

Great service as always. Over the past few years I've rented box trucks, trailers, and pickups. Never a problem. Keep up the great work Auburn staff.

Clasificación:

5.0

Everything was great

Clasificación:

5.0

Everything went very well - the employees were absolutely great, the appointment was easy to schedule - can't think of anything to improve on.

Clasificación:

5.0

To my was perfect

Clasificación:

4.0

They didn't tell me they would run my card cause I wanted to pay in cash.speed ometer Was off they wrote 206660 and it was 206667 .they never looked at it before I left and they always have at other dealers .but I liked the girls really nice and helpful.still a 10

Clasificación:

1.0

explain to the customer that you expect the truck to be spotless when you return it or there will be a 25 dollar cleaning fee

Clasificación:

4.0

Very nice people

Clasificación:

2.0

I was told the truck was cleaned. In reality the ramp was completely covered it dry dirt and sticks and leaves. From top to bottom it was covered it dirt and debris. Also, the floor surface in the attic portion of the truck was covered in smeared mud. It looked like someone tried to clean it but just smeared the dirt around. It was so dirty and muddy I had to clean it before I could use it.

Clasificación:

4.0

Not much

Clasificación:

1.0

Not screw people over and charge them a total different rate than what was said. Also, the gas tank had a false read.

Clasificación:

4.0

The service at the South Auburn location was pleasant and efficient. The only thing that keeps me from giving an Exellent rating is the fact that their was less fuel in the vehicle when I got in it, compared to how much was marked on the contract. I don't understand how people can get something like that wrong, but it really did reduce the quality of the overall experience. I travelled 29 miles and put 3 gallons of fuel in the van, but still had to worry I was going to get charged for more fuel. The customer shouldn't have to have those kinds of concerns.

Clasificación:

4.0

Make sure the car is serviced. Felt like it was out of alignment

Clasificación:

2.0

When I dropped off the truck they cleaned it before they checked me in. Also when I called to let them know I would be a couple hours late they said fine. When I got there they charged me an extra $50 for bumping someone else's time. I should've been told that when I called.

Clasificación:

2.0

There MUST be a mistake with our invoice. We rented the van for $19/day but were charged $89/day. Wow! How is this possible?

Clasificación:

4.0

I did not want a dolly. I told them did not want a dolly. So do thank how mad I was when I opened the back door and there in my way was a dolly. I need a 15 foot truck for one reason the width of the door and then in my way is a dolly I can't move. Or it's going to cost me something I did not want. And then when I lower the ramp if was really dirty with rocks and dirt so I had to clean the ramp. Any way that's it.

Clasificación:

5.0

I was able to change my reservation from a pick up truck to a cargo van with ease which in return saved me hours of work. The staff was very helpful in this matter.

Clasificación:

5.0

Everything from customer service to equipment was excellent.

Clasificación:

5.0

thank you much

Clasificación:

5.0

The South Auburn Way UHaul has been my go-to for all my moving needs for many years. The staff are always friendly and extremely helpful. I trust them. This move was the most peculiar one I've ever experienced in my life. Pandemic issues trying to get moving help and the fact I moved 25 miles away as well as onset of a personal disability. The use of a one month storage unit was a genuine life saver. It was clean and safe and perfect for my temporary need. I have recommended this business so many times and will continue to do so. In about a year or so when I plan to move back to Auburn, I will return. The only thing I found challenging is the company's new procedure for ALL calls to go through an off site call center. I understand the reasons and help to the individual stores. For the customers, however, needing to talk to the site staff, its a real pain.

Clasificación:

5.0

Can't think of anything. Liked the fact that I could leave my vehicle there when I rented.

Clasificación:

3.0

All the hidden fees need to be told upfront...

Clasificación:

5.0

The people there did everything they could to help and make this a great rental. I will rent from them again. Great Job!

Clasificación:

5.0

The windshield inside was terrible, I drove into the sun light and almost crashed it was so filthy, I couldn't see. Besides that, it was great. Customer service was 5 star.

Clasificación:

1.0

I have placed a complaint in the regional office. I want to file a formal complaint with this location based on there unprofesionalism they left messages that the equipment would be reported stolen yet charged me a second day. How s that good business I rent this equipment almost monthly. Never again

Clasificación:

5.0

Outstanding start to finish. Trailer was like new. Will be back again for sure.

Clasificación:

5.0

Based on services provided, the staff was friendly, professional and right on task.

Clasificación:

5.0

Nothing. Great service and great COVID safety precautions are in place.

Clasificación:

5.0

Check engine light on and truck felt like transmission slipping

Clasificación:

5.0

The people there -the customer service- was great. Fueron muy útiles y amables. ¡Gracias!

Clasificación:

5.0

The staff at this location are top notch. Super friendly and approachable. Makes the stress of moving a little more palatable.

Clasificación:

3.0

I keep 3 star because customer service was great... except pickup truck was smelly and has pets hairs odors.

Clasificación:

5.0

While the van was very clean and had low miles (less than 10,000), someone before me had smoked a pipe or cigar and the cab stank.

Clasificación:

5.0

Excellent service. Thank you.

Clasificación:

5.0

The man that helped me when I picked up and returned the truck was very helpful and friendly!

Clasificación:

5.0

Easy to drive, load and unload.

Clasificación:

5.0

The people who checked me in and out were super friendly and detailed. Great experience.

Clasificación:

5.0

My move before this one was a mess you were to return my money or half of it and you have not it was on December 5th 2020 still want my money back it cost me way more then it should have if I had gotten the right size truck to began with as well as having to pay men more money because of size of truck took all day not 4hrs.

Clasificación:

5.0

Great job

Clasificación:

5.0

The employees who checked us in were very kind and awesome! Also checking us out. The process was seamless and the truck in good condition.

Clasificación:

5.0

Nothing girl that helped me was very nice.

Clasificación:

5.0

The counter person punched in and took care of me right away.at turn in the girl that check me in was friendly and fast.as was the guy in the morning.i was impressed

Clasificación:

4.0

They were open early so I could coordinate with friends for the heavy lifting more easily. I don't care for phone app check in unless I have to use it. I took three photos on the app. To show small pre-existing damage. It was not an issue at all when I returned it. Good store.

Clasificación:

4.0

Poor scheduling confirmation. Would not guarantee the trailer we needed and told us we may have to pick it up 300 miles away. We reserved 5 weeks early. If you need a specific date be sure you have a back-up plan! We did get the trailer we wanted and pick/up was close to home but the stress of not knowing until 2 days before was not good customer service.

Clasificación:

1.0

I rent truck 20' before 2 days when I want because when I go to their 12 o'clock I reserved the truck before 2 days they say the truck is not available because have problem would the tire mud I already I'm pick up one person to given our work After that I be late about to hour they give me another truck 24' Federal Way not Auburn Then II lose a lot time and money because they not note notice to me before I go there they know have a truck

Clasificación:

5.0

The staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.

Clasificación:

3.0

The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!

Clasificación:

5.0

Gracias

Clasificación:

1.0

Double charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.

Clasificación:

1.0

I was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?

Clasificación:

5.0

I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?

Clasificación:

2.0

I say below average because there was not enough staff available for easy processing the second time I came in. Your staff didn't accept the fact I had an emergency - needed to find my official trans

Clasificación:

5.0

Gracias

Clasificación:

5.0

Chris was on it he was running nonstop and trying to help everybody as quickly as he could other customers were getting irritated because he was in the middle of training someone New but he was Awesom

Clasificación:

1.0

Worst thing EVER! List of negative feedback is too long for this format

Clasificación:

5.0

I wasn't sure what size I needed, the manager showed me a couple of options and was able to find me a unit on the ground floor. It was awesome and my storage unit has enough room for my stuff

Clasificación:

1.0

Staff unprofessional an customer service nauders. Refused to provide answers to questions and used devious tactics to add additional charges to fees. The list goes on and on. If there was a negative r

Clasificación:

4.0

Knowledgeable staff helpful,courteous,

Clasificación:

3.0

...

Clasificación:

4.0

My pod was brought outside for my access. I did not enter the facility. However, the front desk staff were very helpful and quick to provide assistance.

Clasificación:

5.0

I arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!