Comentarios del cliente para U-Haul Moving & Storage of South Auburn
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of South Auburn
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Milisa S. en
Thanks for your great service!
Crissy C. en
I had to put extra gas in the truck before the move because it was almost at empty and I never got a refund like the tumwater uhaul place said I would... and also the guy that helped me at the Auburn location was rude.... wont be back to this location ever again.....
Milisa S. en
Rental was fast and efficient. Thanks!
John R. en
Made reservation for 7:00 AM pickup. Arrived to find location still closed and had to call the UHaul customer service to have the general manager phoned. At 7:30 a frazzled young lady showed up stating that the general manager had called her. Several others were waiting for their rentals as well. Very unprofessional.
Abdoul O. en
Kind people and well done job. Thanks
RICHARD JOHN JR T. en
Auburn Way S is a bit annoying if you miss the turn
Lorrie S. en
Onsite parking. When renting by yourself, where do you leave your car?
BRETT W. en
Thank you
Robert T. en
You need to address your computer system. I declined the extra insurance when I made the reservation and again while I was picking up the truck. While I declined the insurance on the key pad I was still charged and rather than it being the least expensive it was the Safe Move Plus. This has been taken care of by your competent staff, but should never have happened. You need to address issues with your computer system and if they cannot be resolved you need to find a new system. If by chance this would happen to me on my next rental, I would be inclined to think it is a scam and would be willing to discuss the situation with the Attorney General.
Jerry P. en
Deal with a Penske truck rental where one would hope the owner would be kind and understanding unlike the cold hearted owner that I was forced to deal with at the Auburn location. It was the worst Customer service I have recieved in a long while and I used to deal with customer service. This guy had no empathy and was as cold as a dead fish in Alaska. I reported I was in an accident in the truck he was only concerned about his truck. Not if anyone was hurt, I was given no driving instruction only the statement "the truck is in the last row first in line." I'm 62 years old and could barely get the back door to close. The truck felt like it had the parking brake set because I wasn't used to driving the 26 footer so I see the sign saying release the brake before driving so I'm driving frantically looking for the brake already in traffic all I could do was keep stepping harder and harder on the gas. I left the u haul parking lot at about 20 to 2pm however was required to have the truck back by 1pm. Cheating me out of close to an hour drive time. I got the truck with a little more than a quarter of a tank of fuel and not knowing what kind of mileage to exspect I put $112.00 worth of fuel in it for a 150 mile trip. Leaving the truck with 3/4 of a tank. I'm on social security and that kind of money is hard to come by. If I had the 40 minutes I would have pumped the excess fuel into my truck but only got back to the dealership with 5 minutes to spare with the 40 minutes taken from me. I took pictures before moving the truck from the parking lot and they have a time stamp on them and other U haul trucks nearby so I know what time I left the lot. The $28.00 insurance policy only covered the truck which was not explained to me at time of rental so for the lady I hit with her 2 babies in the back seat, I would have to use my personal car insurance to claim on the accident for their coverage. As I was leaving the store which had quite a few customers in it I shouted better go with Penske or this place will screw you. I didn't see anyone leave however. I was promissed a discount from a dealer close to my house because he was suppose to have a 26' truck coming back at noon but he stated that that truck was going to be returned to the Auburn WA store so I had to drive 35 miles extra to pick up and return the truck however the Buckley WA store stated that Auburn would give me a discount. When I asked Mr. Deadfish (not his real name) about that he stated we don't give discounts and I would need to get that from the Buckley location. I called the Buckley location who stated I should call 1 800 uhaul to file a dispute or something. When I spoke to the regional office I got a run around and dropped the subject. Each person I spoke to about the discount went on and about some bullshit story on how their system works baffling with bullshit which only served to confuse me because as I stated I am 62 years old. No senior discount. Only a bill for $248.00 and about $60.
Tim S. en
The 26' truck I had reserved 17 days before was not available the night I was to pick up. Had to wait until the next day to get truck.
James H. en
Double charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.
Richard E. en
They gave us a very new 10' truck and it was a very good vehicle for our long one-way trip.
James H. en
I was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?
Diane P. en
I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?
Angela H. en
I say below average because there was not enough staff available for easy processing the second time I came in. Your staff didn't accept the fact I had an emergency - needed to find my official trans
Jerry T. en
Thank you
Sam M. en
Chris was on it he was running nonstop and trying to help everybody as quickly as he could other customers were getting irritated because he was in the middle of training someone New but he was Awesom
Jodi P. en
Worst thing EVER! List of negative feedback is too long for this format
Sharron C. en
I wasn't sure what size I needed, the manager showed me a couple of options and was able to find me a unit on the ground floor. It was awesome and my storage unit has enough room for my stuff
Jodi P. en
Staff unprofessional an customer service nauders. Refused to provide answers to questions and used devious tactics to add additional charges to fees. The list goes on and on. If there was a negative r
Ritchey G. en
Knowledgeable staff helpful,courteous,
Ruvim G. en
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charlene b. en
My pod was brought outside for my access. I did not enter the facility. However, the front desk staff were very helpful and quick to provide assistance.
Kathryn M. en
I arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!
JASON M. en
The only thing that could improve on. Is they had some trailers in the way making it harder to unload and load