Comentarios del cliente para U-Haul Moving & Storage of South Auburn
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of South Auburn
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Brian H. en
I rented a trailer from this location and was fortunate that they had the one I needed without a reservation. No complaints.
Kevin T. en
I pointed out problems with the auto transport when I returned the equipment, and the representative said he would take it out of service and have it repaired. While I was able to use it, there was some risk because the right side ramp clamp would not self return, and the ramp fell out. Other than that, our move was nearly flawless and the truck performed great!
Aimee J. en
Customer service was awesome - super quick and friendly.
Joseph B. en
We paid 110.00 for a Truck we were driving less than 50 miles. We put 13.00 in to get it back up to said amount and we were still billed 16.00 for gas. We dropped the Truck off 12 hours before it was due and received an after hours service fee. That will be the last time we use uhaul again.
Nasim Z. en
Have some fresh coffee..
Venessa M. en
Find an easier way to return the car..
Stephen T. en
Extraordinary experience. I will use this location moving forward.
Jenny A. en
Offer money back for vehicles brought back with more gas than received. You threaten 4.90$$ a gallon for shortage, but 0.00 for surplus.
Kari S. en
The rental agent was extremely helpful and professional. We love this location because of her!!
ADAM K. en
This company costs me $130 in moving fees because they did not reserve the correct truck I asked for. Twice. Never coming back
Scott E. en
Staff were efficient and knowledgeable. Were able to quickly answer the few questions I had regarding operation of the vehicle that I was renting.
Kathy W. en
I have rented from this location many times in the last couple of years. They are always friendly and flexible when life happens.
LESLEY V. en
Driving from WA to CA and it started to rain off and on the whole way. There was no fluid for the windshield wipers and when the mud and dirt are hitting the windshield and then drying.... Not happy at all!! That makes me wonder what else was not maintained? The oil? Filters? Its at 30xxx + miles so I'm leaning towards it has not had its first oil change or tire rotation. Hopefully the renter after me did not have any issues because this manifesto would not be good in court. Good luck.
Jerry P. en
Treat them as well as I was.
Patrick N. en
Very professional people in that location
Edwin M. en
Excellent customer service
ROBERT B. en
Staff was very professional!
Patrick W. en
As usual a pleasant experience!
Eddie J. en
The truck I used broke down on me, it was loud gas leaking in the cab I had to pull over, I didn't even finish my job, something was wrong with the truck.
Janet R. en
I was very satisfied with the entire process. The service was excellent from the phone reservation, pick up and return. Best truck rental service ever.
Marybeth M. en
The staff was great. The store looks rundown.
Lynn D. en
All good
Daisy S. en
Always use this one if we can.
GENE S. en
Our uhaul attendant was very professional and very prompt and courteous
Valerie M. en
Great service, fast checkout to get the truck, really nice staff
Melissa P. en
Michael is awful as far as how he interacts with people. Not sure how or why any company would want a personality like his Working in any position that has anything to do with customer service. Bad call... unless he was just having a really bad day?!
Michael N. en
ignition switch needs to be replaced
chuck R. en
Everything worked out very smoothly. Thank you!
Dillon C. en
Employees were very helpful when I was in a tight spot.
Bob L. en
The online app to review vehicle did not work on my phone and dropping the vehicle off took about 15 to 20 min. Location was short staffed - only one person at time of my arrival.
Bruce F. en
Michael was very helpful and went out of his way to accomplish what I needed.
Shawna L. en
It took and hour and 20 mins to pick up my truck. Not enough staff to handle the morning rush of 5 customers first thing on a Thursday morning at 8 am. It put all of us way behind on our moves
kelly B. en
I had a horrible experience here. This was not supposed to be my original drop off location but I was told that it had to be dropped off at this location. I was also charged for an additional full day after being notified at 5pm that I would have to return the U-Haul at 9am the next day instead of 130pm to a location that was an additional 30 minute drive from the original return location. I understand that things come up and sometimes change but the way the situation was handled was unprofessional. The guy at the Auburn store was very rude. I had previously spoke to customer service about the situation and was told that my account would be noted and I would only be charged for one day. He told me that customer service has no power and that they are just there to answer phones. I said that I would like to call customer service again and discuss the situation. He then proceeded to tell me that he calls the shots and he’s charging me for both days regardless of the situation or response from customer service. He was very rude about the whole situation. I will not ever use this location again. Im very sad because I always use U-Haul for moves or picking up large items. I have even referred friends and family to locations. I have never had such a bad experience from U-Haul or any business that I’ve been a customer at. I can’t believe how bad I was treated. I will follow up with customer service and the better business bureau as well as warn others on yelp and google reviews. I truly hope that this man was just having a bad day and doesn’t treat everyone poorly.
Ursula L. en
I received the vehicle with a gas level just above full and they consider that full but If I were to bring it back at that level it would not be considered full... Also by the time I got from the location to home (2.3 miles) the gas tank showed at a quarter of a tank! I even showed the staff a video of this and my overall round trip was 10 miles. I was never give a discount offer just told oh I will let my boss know. That is not fair you got a tank of gas beyond the full mark yet you did not think of me a paying customer... Word of mouth is the fastest and one of the best advertisements and I will be sure to NOT refer this location or Uhaul at all. Tell People to look for location that have their own trucks to use and store.
Bruce B. en
This was not where I had scheduled to pick up the truck. Moving is s hectic time do to change things last minute just added to the chaos.
R H. en
The employee who closed the facility refused to help me and had an "I don't care" attitude. I will never use this location again. Further, the "800 #" transferred me twice and ultimately no one answered after being on hold for 53 minutes. The UHaul app doesn't work, either. This has been one of the worst experiences I've ever had.
Andrew O. en
Took along time to check in due to the computer system being slow. The staff was very friendly and helpful.
jason B. en
First off I reserved a 20 foot truck that wasn’t available at pick up, I did receive a call two days prior to offer me a 15 foot truck with a mileage rate of .99$ a mile, sounds good right. At time of pick up there was a line of customers, one employee because the other one called in late, no update on my mileage rate so I paid weekend prices. The one employee there working was sick as a dog, coughing a lung up, unable to explain how the text messages worked from U-Haul, unable to do anything really in his condition and short staffing. It’s really unfortunate that U-Haul holds the corner market on equipment rentals because I certainly would NOT rent from you all again and definitely NOT this location. Maybe I was spoiled as an active duty US Military personal by having the government move me and my family, overall experience with this was complete trash. Hope you can figure out how to fix this so the next person doesn’t get screwed over. The only shining light to this is that I over estimated the mileage so I didn’t have to pay as much.
Kenneth P. en
Thanks for your help. Easy check in. Easy check out.
Michael R. en
Staff is friendly, polite and nice. Can't say anything towards the employees at all. However...After picking up the Van I had reserved, I heard a sloshing noise , once we got to our destination, I opened up the back to look. In the left sills was manure water all over, and under the mat. My guess is, whomever rented the van prior moved animals. Rather than picking our item's up, we took the Van to a car wash to try to clean the sills out. It was disgusting, it took time from our busy day and I took pictures of the grossness. I thought about posting them, but maybe this is a fluke. So I haven't. I rented from this location before and everything was perfect....Not this time.
Kathryn C. en
Better service Stood in line over a half an hour. The guy was rude.
Melissa W. en
The person running the counter was coughing repeatedly and wiping their face with their hands not coughing into his elbow. I felt like I was going to catch some nasty respiratory disease. And the computers were super slow and only 1 person working on a Saturday is ridiculous.
Naomi C. en
The representative was Micheal, very helpful and very kind!! Service was awesome and the truck did it’s job!!
Milisa S. en
You guys are great!
Milisa S. en
Thanks for your great service!
Crissy C. en
I had to put extra gas in the truck before the move because it was almost at empty and I never got a refund like the tumwater uhaul place said I would... and also the guy that helped me at the Auburn location was rude.... wont be back to this location ever again.....
Milisa S. en
Rental was fast and efficient. Thanks!
BRETT W. en
Thank you
James H. en
Double charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.
James H. en
I was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?
Diane P. en
I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?
Angela H. en
I say below average because there was not enough staff available for easy processing the second time I came in. Your staff didn't accept the fact I had an emergency - needed to find my official trans
Jerry T. en
Thank you
Sam M. en
Chris was on it he was running nonstop and trying to help everybody as quickly as he could other customers were getting irritated because he was in the middle of training someone New but he was Awesom
Jodi P. en
Worst thing EVER! List of negative feedback is too long for this format
Sharron C. en
I wasn't sure what size I needed, the manager showed me a couple of options and was able to find me a unit on the ground floor. It was awesome and my storage unit has enough room for my stuff
Jodi P. en
Staff unprofessional an customer service nauders. Refused to provide answers to questions and used devious tactics to add additional charges to fees. The list goes on and on. If there was a negative r
Ritchey G. en
Knowledgeable staff helpful,courteous,
Ruvim G. en
...
charlene b. en
My pod was brought outside for my access. I did not enter the facility. However, the front desk staff were very helpful and quick to provide assistance.
Kathryn M. en
I arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!
JASON M. en
The only thing that could improve on. Is they had some trailers in the way making it harder to unload and load