Customer Reviews for U-Haul Moving & Storage of South Asheville

2,659 comentarios

3161 Sweeten Creek Rd   Asheville, NC 28803
(On Hwy 25 Alternate)

(828) 483-5707

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(828) 483-5707

3161 Sweeten Creek Rd
Asheville, NC 28803
(On Hwy 25 Alternate)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The entire staff was outstanding.

Brenda T. 
Clasificación:
5.0

I got great service from the employees at this location. It was busy when I picked up my trailer but the employees worked quickly and were very helpful and pleasant.

Tim A. 
Clasificación:
5.0

Call mid grade❤️💕💯

Eileen C. 
Clasificación:
2.0

There were many problems with renting the boxes. Not sure I would use them again

Sharon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don R. 
Clasificación:
4.0

Great experience! Thorough and polite staff.

Andrew N. 
Clasificación:
5.0

Jacob is great.

Scott R. 
Clasificación:
3.0

We made the reservation at black mountain location. Our reservation was moved to sweeten Creek without any discussion with us first as your website said there would be. So we ended up paying a lot more mileage.

Roxie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

The air-conditioning in the truck went out about two hours into the trip. And then continued off and on throughout the trip… Sometimes it would cool sometimes it would not. It made the trip miserable driving 17 hours in Texas at 96° outside.

Matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penelope R. 
Clasificación:
5.0

Tyreek was very kind and helpful. We had a wonderful experience!

Melina G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dona D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT H. 
Clasificación:
3.0

Did not discuss drop off locations at check in; am not familiar with the uhaul chose and it was not convenient for me.

Jeane Alyece G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wendy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
5.0

El cliente no dejó un comentario.

V Robert F. 
Clasificación:
1.0

Normally this location is pretty good, but this time I returned the truck early and then I was charged for turning it in late. Very frustrating for a customer having to spend time calling and getting it corrected.

Jamie F. 
Clasificación:
1.0

I have used Uhaul's Ubox 3 times before and have loved the service, sadly my latest experience was absolutely terrible and Uhaul should be ashamed of their business practices. On the day my Ubox was to be delivered I received no phone call notifying me that my delivery would be delayed. It took hours upon hour sof me calling in hopes to figure out what was going on. The next day I was hoping to finally reach someone and still no one could provide any answers. It took me physically going to a Uhaul store to understand what had happened. I was then left with the only option to move the Ubox myself (instead of having it delivered and picked up like originally planned). So I was charged for delivery and pick up, yet I had to move and the Ubox myself after purchasing a toe hitch and making a lot of arrangements. The part that is the most upsetting is that I had to put in more than 4 hours of work just to figure out what was going on. No one from Uhaul called to notify me of what was happening. Despite many positive experiences I will strongly consider other option because this move was made more stressful due to the lack of communication and information.

Mikena M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joda W. 
Clasificación:
5.0

Great customer service. Easy process. Made the moving day less stressful.

GARRETT W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andre B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
2.0

Snotty clerk. I asked questions about the dolly and damage waiver the clerk said he was "not paid enough" to answer these questions.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

Ensure proper staffing. Open access drives to reduce likelihood of accidents and equipment damage. NO MILITARY DISCOUNTS.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osvaldo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed G. 
Clasificación:
5.0

The utility trailer contained pieces of mulch from the previous renter. I had to clean it out before I could use the trailer.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry G. 
Clasificación:
5.0

The gentleman in charge was the professional and dealt with my son and I while coaching a new employee, whom was a bit frustrated because he was certain what to do for another customer. He calmed him down and put him on the right path.

Fariba W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher S. 
Clasificación:
1.0

Returned vehicle within allotted time, left key with clerk, asked for emailed receipt. Received receipt a full day later, was billed double miles traveled, double miles used, and for fuel not used. Have rented from UHaul many times, this is a first. Never using this location again.

william D. 
Clasificación:
5.0

Personal amable

Maggie C. 
Clasificación:
5.0

Great service, I was in and out within 10mins for pick-up and drop off took 2mins. I will definitely use this location again.

CRAIG P. 
Clasificación:
5.0

Fast, and really nice employees!!!!!

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarred M. 
Clasificación:
5.0

They were great

Scott G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Athena A. 
Clasificación:
5.0

Gentleman working at location where I picked up was super helpful and nice!

Kevin W. 
Clasificación:
5.0

Nada

Patricia A. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dakota N. 
Clasificación:
1.0

Get some people who know what to do

JOHN S. 
Clasificación:
5.0

Staff was professional and dedicated to helping the customer. Very please with the experience. Will use uhaul again in the future.

RobYN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

Ty did a great job, very personable and I will return as a customer.

Jonathan H. 
Clasificación:
5.0

Wiper blades need replacing. Brakes were noisy. Engine sounds like there is a manifold leak. Despite those items, the truck did what I needed it to do. Online scheduling, pickup, and drop-off were a breeze. Overall excellent experience.

AARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank T. 
Clasificación:
4.0

KJ was really helpful and attantive. All went well when he took over the cash register. Thank you, KJ!

Christine W. 
Clasificación:
3.0

Poor signage for returning equipment.

JOHN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmy C. 
Clasificación:
5.0

The guy with longer lighter colored hair that hooked up my trailer was cool and nice. Thumbs up

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

john s.  |  Overall Experience 
Clasificación:
5.0

Everything worked well for us. The pickup was ready and did the job.

Bert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KASSANDRA O.  |  First Impressions 
Clasificación:
5.0

Very professional service, clean truck was ready when we arrived

Mary H. 
Clasificación:
3.0

I had to go to a location about 10 miles out of my way because the truck that I had reserved 3 weeks earlier was not available. I was not told this until I arrived at the original location (Swannona River Road). I was late to my pickup because of the extra miles.

Dale D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina C. 
Clasificación:
3.0

This experience was honestly terrible because I booked a reservation for Swannanoa River Road location, but was told when I arrived that I had to go to Sweeten Creek. Due to the extra distance and the horrible traffic, the location change added 1.5 hours onto my day. If this happens again with the location switch, I will never rent u-haul again.

Leland D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dustin B. 
Clasificación:
1.0

Mileage seemed way off, only made 2 ~18 mile trips but truck logged over 60 miles. Store wasn't open when we were there to pick up or drop off truck.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raleifoot C. 
Clasificación:
1.0

The posted hours showed the facility was open till 5 PM. I arrived at 4:55 and it was completely vacated and locked up. I had to flag down a stranger on the road to unhook the trailer. My entire U-Haul experience was very negative from the very beginning

debra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie V. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

We showed up 30 minutes early, couldn't get the app to work so we went inside. The woman working was super helpful and nice. I didn't get her name. She was great. We picked up our truck at 7:30 am Saturday March 26th.

Samantha D. 
Clasificación:
5.0

this location is always fast and knowledgeable always appreciate the service

john R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara N. 
Clasificación:
3.0

Truck that I rented needs servicing!

Gina M. 
Clasificación:
4.0

Transmission was slipping

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcello V. 
Clasificación:
5.0

The staff was particularly helpful.

Glenn L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dwayne C. 
Clasificación:
5.0

After our original location was closed and posted a sign stating not taking any trailer drop-offs, we had to try 3 different locations and spoke to 5 separate U-Haul customer support individuals before we could actually drop off at the Sweeten Creek location. Painful and expensive to use up so much gas driving around the greater asheville area with the trailer.

CHRISTOPHER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
2.0

We reserved a truck weeks before our moving day. When we went to the location I reserved online, I only found that u-haul changed the location to a different one and didn't even show on my email until that morning. Then when I went to the other location to pick up, it was not ready. And the associated started cleaning the truck while we were standing there. Our movers were waiting at my house(we lost $30 for movers because of that) then when I told the associate about that she apologized and rushed the process. We also rented an auto transport and had to cancel that because we were delayed with our moving and our movers from other state were waiting for us, we didn't have time to go back to the pick up location to hook up the trailer. We had to come back the next day, drove 3 hours back and forth, of course with two cars, lost our gas and time so much. Because we had trouble with returning the truck, we asked the associate while we were back in town about where to drop it off, but the place we were advised went out of business. Was not fun at all.

Jackie I. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent G. 
Clasificación:
5.0

Nothing the staff there were very friendly and helpful!!

Johnny M. 
Clasificación:
3.0

Understaffed, the only other employee that was there didn't seem like he wanted to help me or he just wasn't trained to. Not to mention his pants weren't even pulled up. They were strapped to his thighs. No one wants to see that. Spent 30 minutes in there just to drop off because online wasn't working for me

Caleb C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis L. 
Clasificación:
5.0

I beleieve it was a good location is access and d3cent space. LLP

Cherokee D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Majorie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

I was confused about the last bill. I called the Asheville office and the office was very helpful in explaining the final bill to me. Very friendly and professional and curtious.

David P.  |  Overall Experience 
Clasificación:
2.0

I made a reservation for a drive-up unit when I got there they didn't tell me there were no Drive-Up in it they set me up with a unit that was climate-controlled and it was costing me $50 more a month than the drive-up unit that I had reserved that was not available even when I reserved it very disappointing had to go to a different storage facility

Donna L.  |  Overall Experience 
Clasificación:
5.0

friendly and helpful staff and a very nice facility

JOHN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael O.  |  Overall Experience 
Clasificación:
5.0

This facility is well organized and the crew was totally awesome

AQUILA M.  |  First Impressions 
Clasificación:
5.0

The staff was wonderful. Of this move, my experience with Uhaul South Asheville was the easiest, and friendliest, and that matters!!!

Sherri R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR J.  |  First Impressions 
Clasificación:
1.0

I enjoyed their service, until Covid hit and I lost my job. I asked them if I could pay on it in smaller amounts until I got back on my feet, they told me no it had to be the whole amount or I couldn't pay anything. So it kept adding up. I kept in contact with staff VERY frequently on my situation. I'm 25, on my own. They sold all of my belongings for $30…

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

very accommodating, courteous and helpful. Gracias

Jakeitha H.  |  First Impressions 
Clasificación:
5.0

Smooth no contact process!

Thomas H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S.  |  Overall Experience 
Clasificación:
5.0

a step above other storage facilities in the area of Arden/Fletcher

THOMAS G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce L.  |  Overall Experience 
Clasificación:
5.0

The staff were EXTREMELY helpful. There was an unfortunate experience with another storage customer, but the staff went above and beyond to resolve it. The staff's help made a HUGE difference in my first day in Asheville. I'll never forget it.

Sherri R.  |  First Impressions 
Clasificación:
4.0

Thank You for all the Help. Your agent/employee was Great!

Kimberlee L.  |  First Impressions 
Clasificación:
4.0

The unit was fine. It was close to our house, which made it convenient. My only complaint was that the person behind the desk was often out on the premises somewhere. We had to go find them to ask questions or buying tape, things like that.

Melinda l.  |  Overall Experience 
Clasificación:
2.0

There were rat droppings all over my belongings and a rat had chewed through several bags and some things had to be thrown away

KRISTI L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodney J.  |  First Impressions 
Clasificación:
2.0

I could not access the building to move in at 7PM. I called the manager and got a voicemail. Then I texted the number but she responded that she was on leave. I then had to ask her for the backup contact, she did not initially supply the information. Thankfully Steve was immensely helpful and figured out that our access was for "store hours only." Once he fixed this we could enter the building but the sliding doors were locked. We had to move mattresses and a couch through the man door. Overall it was very inconvenient but would have been much worse without Steve!

Sydnee H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisol A.  |  Overall Experience 
Clasificación:
2.0

2 staff workers called the police on my wife for voicing her opinion about the service and conflicting employee understanding of a policy as we were told. The two employees were very disrespectful and started taping us with their phones and refused to finish offering service. At that time we were told we were trespassing pointed towards my wife. Though we have rented units, trucks and bought packing equipment from u-haul, we will never use u-haul for anything again. We waited for the police to arrive (while being told we were trespassing as we waited by the two staff members). We appreciate the Asheville Police Officers service and seeing the silliness of the incident. With increased crime in this area such an inappropriate use of the Officers service. Will post this on other media forums.

William P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

janice b.  |  Overall Experience 
Clasificación:
5.0

Friendly helpful staff

Noah S.  |  Online Move In 
Clasificación:
3.0

The staff is great, facility looks clean. My biggest grip is that I rented a drive up storage unit; however they have so many trailers in the yard that it is impossible to drive up to my unit. Makes it very difficult to move in an appliance with an 18" step.

ANDREW G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MELINDA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE H.  |  Overall Experience 
Clasificación:
5.0

Everything was done professionally

Gabrielle R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

julie r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwen M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret S.  |  Online Move In 
Clasificación:
5.0

Everything was excellent. The only part I don't like is that U-haul does not prorate the bill. I no longer needed my unit, as I rented a larger unit elsewhere and combined my things. I had three weeks left before my next bill was due, and now someone else can rent it free for thirty days. U-haul's 30-day rent-free policy is misleading in some cases like mine. I already paid full rent and 3/4 was remaining. I should be refunded ~ $96.75 and U-haul should let the new customer rent for 30 days free, as per the policy and not on my dime.

karen m.  |  Overall Experience 
Clasificación:
5.0

Great place! Rana was there alone while it was a very busy Friday afternoon! She moved fast and efficient.

ADAM R.  |  First Impressions 
Clasificación:
4.0

The onsite staff were easy to work with and the facility is excellent. The online website is not user friendly. The responses were not consistent. I did not get confirmation of my selection and had to call to confirm that my truck was ready and the storage space was available.

Susan Z.  |  Online Move In 
Clasificación:
5.0

The general manager and staff gave the extra effort to help us during a difficult move.

TED A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara B.  |  Online Move In 
Clasificación:
5.0

Rana is a true asset to your company. She's very friendly, professional, and has a strong work ethic. She also has a strong desire to help others. Do everything you can to keep her! :))

Jamie C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly T.  |  Online Move In 
Clasificación:
3.0

The lady who worked there was VERY RUDE! Made us wait almost half an hour while she talked on the phone and smoked a cigarette outside. Then locked the sliding doors so we had to go all the way around to get to our unit because they were "about to close in 10 minutes". Smh

Tyriana S.  |  Online Move In 
Clasificación:
5.0

The young man that checked me in was extremely helpful. He also checked in the trailer I turned in and is an asset to your business! Great experience.

Jeffrey L.  |  First Impressions 
Clasificación:
3.0

I had an issue checking into my storage unit and dropping off my truck rental. The internet was down but I recognize that is beyond anyone's control. I also was given a unit that was already occupied. It took too long..,about an hour just to get started unpacking the truck into my storage unit. The guy at the front counter seemed disinterested and would rather be anywhere but working. Not the best customer service although the woman working seemed genuinely trying to help

DAZHENNA T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C.  |  First Impressions 
Clasificación:
5.0

Fantastic experience! Thank you!

CAROL S.  |  Overall Experience 
Clasificación:
4.0

Steve was very helpful

Kevin F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

keith s.  |  First Impressions 
Clasificación:
5.0

Great place and staff. Rana was esp.helpful .

Lorri W.  |  Overall Experience 
Clasificación:
4.0

You need more help. Long line waits.

Joseph K.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Brian W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam P.  |  First Impressions 
Clasificación:
5.0

The UHaul storage solution was seamless and greatly appreciated part of our moving process. The local staff at this Asheville area facility are great to work with too.

Robert Y.  |  First Impressions 
Clasificación:
5.0

Rayna is so nice, helpful and professional. She made the process super easy. Also the gal with the blonde hair is super nice. Highly recommend this facility!

Jamie C.  |  First Impressions 
Clasificación:
5.0

The employees were friendly and helpful

michael c.  |  Overall Experience 
Clasificación:
5.0

We did cross country move and first moving place we had selected did not tell the truth about 18 wheeler huge atlas van lines fitting on property. They drove by your place on sweeten....it was a great alternative. Probably better and safer then the original choice. You were able to get us in immediately and now when we make final move can rent truck and other needed tools to do so. Can't thank this location and staff enough.

Steve B.  |  Online Move In 
Clasificación:
3.0

Store understaffed. Long wait. Trucks did not have gas which is understandable due to the gas shortage but it was a inconvenience that we had to find gas. Staff very friendly and helpful.

Pamela T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellen C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita W.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael V.  |  Overall Experience 
Clasificación:
5.0

The employees were friendly and helpful

michael c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C.  |  First Impressions 
Clasificación:
5.0

I changed my return reservation to this location due to the friendliness of the staff and how the facility appeared while researching online compared to other facilities. When dealing with staff at my pick up location, it was a horrible experience and if I hadn't needed to use their service, I would have walked out and I have rented from uhual SEVERAL times in the past. The truck had issues and had a gas issue. It cost me over $1,100 in gas to drive 3200 miles in a 20ft truck which is completely unheard of. I have made this trip several times and NEVER had the issues I had this time. Pick up staff didn't care about the truck and it's gas (and break) issues and hung up on me. The staff here, though they couldn't do anything to change what happened on the west coast, were very sincere and very kind. Their storage units are clean and climate controlled and VERY secure. I would definitely recommend this location for both storage and moving. Thank you for making the end of my trip stress free!

Marisa L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david w.  |  Overall Experience 
Clasificación:
5.0

My entire experience was amazing. I had to make last minute changes & Rana & her staff were more than accommodating. The facility is spotless & they provide carts for a seamless move. I am so happy that I chose them!

Kim l.  |  First Impressions 
Clasificación:
4.0

no sig issues.. had water issue 2 mos ago ,but no effect on unit,,good access and lay out worked well for me.

Scott C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerii J.  |  First Impressions 
Clasificación:
4.0

The only negative was the storage center closed at 7:00 pm. There were two times minimum that I needed something out of storage after 7:00 pm. On the first of those instances, I drove to the storage unit, having not realized it closed at 7 PM.

TEKA A.  |  Overall Experience 
Clasificación:
5.0

It was a great experience - everyone was very accomodating and made the stress of moving so much easier. Gracias.

Joe G.  |  Overall Experience 
Clasificación:
5.0

The Manager was great , knowledgeable and friendly

Vicki and Lance A.  |  First Impressions 
Clasificación:
5.0

Jake was very helpful getting my storage unit set up.

Myriah R.  |  First Impressions 
Clasificación:
5.0

It was a great relief to know our valuable family antiques were safe. Worth every penny.

Regan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra D.  |  Overall Experience 
Clasificación:
2.0

The manager of this facility is the most dedicated, hard working person I’ve EVER seen in my 39 years of renting a myriad of vehicles and making purchases from U-haul.

Jerry T.  |  Overall Experience 
Clasificación:
5.0

Appreciate the facility is kept clean, especially during this pandemic.

Joe G.  |  First Impressions 
Clasificación:
5.0

Rana went out of her way to accommodate our needs for trailers and storage. It helped to make a stressful week a little simpler. Would definitely use again.

Ed M.  |  Online Move In 
Clasificación:
4.0

It would be helpful to have a place to throw away trash on site. I would have been willing to pay to be able to do that. There are so many trucks that it is hard to get in and out sometimes and I don't always understand why they park things where they do - in driveway of garages, etc. All in all - good experience.

Roxie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill M.  |  Overall Experience 
Clasificación:
5.0

Tha manager at the Sweeten Creek U haul was very efficient and very pleasant to deal with. Her facility is really nice and very clean. I also had a couple experiences with the young woman doing the cleaning maintenance and she was so pleasant and friendly. Top notch experience

CAMERON S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vanessa R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kerry S.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and accommodating.

Mary F.  |  First Impressions 
Clasificación:
5.0

I love this location there customer service was awesome!!

Andrea T.  |  First Impressions 
Clasificación:
5.0

We only needed a short time storage and this was very convenient for us and being able to combine the trailer rentals, made it even more convenient. Gracias.

John J.  |  Overall Experience 
Clasificación:
3.0

Having a facility in a flood zone is a BIG problem and we were affectd twice without an option to move

Marvin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G.  |  Overall Experience 
Clasificación:
1.0

Very very unorganized! Didn't discuss actual charges. Led me to believe I was paying a different amount, and then charged my card more than the amount they told me. They never answer the phone and are super slow! I will not be back!!!!!

justin b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

mason c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia B.  |  Overall Experience 
Clasificación:
5.0

The representative on duty was extremely patient and helpful during my visit. Though I arrived close to closing time and she was the only one on duty, she took her time explaining things to me, answering my questions, and showing me how to access my storage unit. She was very thorough in working with me, and did it all with a smile :)! Excellent customer service!

Hazel G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey T.  |  Overall Experience 
Clasificación:
1.0

The customer service representative was so rude and acted as if we he were inconvenienced when assisting with our reservation. Location of storage unit was incorrect along with the size.

Melissa G.  |  First Impressions 
Clasificación:
4.0

I know it's hard to find dedicated employees but sometimes you need one at all times in the store at the desk.

Bobby D.  |  Overall Experience 
Clasificación:
5.0

Rana....runs a tight ship. She was helpful, patient, very professional. This is the first time I have ever rented a truck ...it was very smooth and easy. The truck was immaculate and easy to drive. Thank you so much Most sincerely, Judith Ogle

Judith O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G.  |  First Impressions 
Clasificación:
5.0

Rana and her team have been great since day one. Always accommodating and helpful and always a pleasure to deal with. I had a storage unit here for 20 months with zero issues and always always helpful staff were on hand should I need it. I also rented a truck 4 times from them and no problems there either. I wish there was somewhere to leave recycling (cardboard and paper) without a charge to me but I would still highly recommend this facility to anyone.

Alistair D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jami G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leanne G.  |  First Impressions 
Clasificación:
5.0

Rana and her team are AMAZING! Super kind, professional, and willing to think outside the box to make things happen. I'm so glad we are storing our items with Rana and team.

Nicole A.  |  First Impressions 
Clasificación:
5.0

Nathan and 2 others at office were great!

Lia D.  |  First Impressions 
Clasificación:
5.0

Excellent service

Ana C.  |  First Impressions 
Clasificación:
5.0

Very clean and well secured.

DOMINIQUE D.  |  Overall Experience 
Clasificación:
5.0

Great staff, always helpful and knowledgable.

James S.  |  Overall Experience 
Clasificación:
5.0

The gentleman that helped me with my reservation was extremely helpful and pleasant. Moving a stressful it seems like he was good at lightening up the day. Wish I could remember his name but I do recall he lives in South Carolina.

JEFFREY P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren W.  |  Overall Experience 
Clasificación:
5.0

Rana was very patient and helpful in finding storage solutions for us!

John S.  |  First Impressions 
Clasificación:
5.0

The staff here is amazing. They're incredibly helpful and friendly.

Aaron W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B.  |  First Impressions 
Clasificación:
2.0

The cost per storage room is extremely high. The cost of the unit should include basic insurance coverage, it is unreasonable to require additional insurance be purchased. It is also unreasonable to enforce a specific type of lock that has to be bought at the uhaul facility.

hope f.  |  Overall Experience 
Clasificación:
5.0

If the need ever comes again I will definitely be storing with uhaul again!!! I would like to also thank all of the staff for all the hff Ed lo they provided my family and I.

Montease R.  |  Overall Experience 
Clasificación:
5.0

GREAT !!!!

Charles K.  |  Overall Experience 
Clasificación:
1.0

The "manager" at this facility, Rainna, is a liar, untrustworthy & unprofessional! Uhaul will never benefit from my business & money ever again. Luckily for me that will be a good thing!

MARGO F.  |  Overall Experience 
Clasificación:
2.0

I was misinformed on how to "check out" of my storage unit and was charged for an extra month AND late fee. When I informed MGMT I had moved out they

elliot b.  |  Overall Experience 
Clasificación:
5.0

Could not have been a better experience.

Joel N.  |  First Impressions 
Clasificación:
5.0

Could not have been better.

John H.  |  Overall Experience 
Clasificación:
5.0

Clean and safe!

Eleanor S.  |  Overall Experience 
Clasificación:
5.0

Card key access was easy and convenient. Rana was very helpful despite being very busy.

John P.  |  Overall Experience 
Clasificación:
1.0

The worst place ever very incompetent employees and a manager who is unaware of anything .Damaged my car by leaving the emergency brake on and me not knowing it after putting it on car dolly.

Gayle W.  |  Overall Experience 
Clasificación:
2.0

For a climate controlled facilty I had roaches and spiders all in my well maintained furniture and clothes including alot of dust . This is something I would expect a regular outside unit .

jeremy r.  |  Overall Experience 
Clasificación:
5.0

Good experience.

Joel B.  |  Overall Experience 
Clasificación:
1.0

I will spend the rest of my life telling people to stay away from this place!!

Aaron T.  |  Overall Experience 
Clasificación:
5.0

These two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.

Pat H.  |  First Impressions 
Clasificación:
5.0

You guys were so awesome! Thanks for all your help. I was so tired ,after driving about two thousand miles to get to Asheville, NC. Everyone helped me immensely.

LIDIA LILLIAN M.  |  First Impressions 
Clasificación:
5.0

Very helpful and courteous staff!

Eleanor S.  |  First Impressions 
Clasificación:
5.0

The manager of this facility is awesome. She does a great job and gives each customer personal care even though her staff is shorthanded.

JEANNIE M.  |  Overall Experience 
Clasificación:
5.0

My reservation was ready when I arrived and service was quick.

Elizabeth M.  |  First Impressions 
Clasificación:
1.0

Storage was not climate controlled when I requested climate control, humid in summer. The large alarms (extremely loud) go off anytime they are doing work to the building, which seems to be often.

Morgan M.  |  Overall Experience 
Clasificación:
5.0

I've used this company many times over the years and this was my best experience yet. No issues. Friendly and helpful staff

James N.  |  Overall Experience 
Clasificación:
4.0

This storage facility was fantastic. The only gripe I have, is the disorganization of my items when the facility flooded. I recommend they have a flooding protocol for future patrons if it does flood.

Bobby F.  |  Overall Experience 
Clasificación:
2.0

Facility did not point out that insurance and a lock were required. Got email indicating rent owed after we indicated we ended our rental.

Jay g.  |  Overall Experience 
Clasificación:
5.0

the staff was very Professional and accomadating and the best manager doing an incredible job

clyde s.  |  First Impressions 
Clasificación:
4.0

although I was very glad for the convenience and good service, I shopped around the area and got a much better price for the same unit

Joanne M.  |  Overall Experience 
Clasificación:
5.0

Everything went well!

JEANNIE M.  |  First Impressions 
Clasificación:
1.0

The manager was rude on the phone to me, completely unprofessional and should have had her facts straight before calling me. She Failed to close out my units and sent late notices to me and my emerg

KRIS F.  |  Overall Experience 
Clasificación:
5.0

Rana does an excellent job, she was polite and very helpful, tried to accommodate all of our needs.

Alfonso T.  |  First Impressions 
Clasificación:
1.0

This was the worst experience of my entire yr. the staff was always extremely rude. No customer service skills whatsoever. Yesterday a worker was walking around listening to music on his headphones

Andy G.  |  Overall Experience 
Clasificación:
5.0

Great experience.

Walter F.  |  Overall Experience 
Clasificación:
5.0

Very nice staff, convenient location. Good experience with both the rental truck and the storage unit.

Kate G.  |  Overall Experience 
Clasificación:
5.0

My whole Uhaul/Ubox was wonderful. No complaints. 😁

laurie f.  |  Overall Experience 
Clasificación:
5.0

Very courteous staff, storage unit was clean, this uhaul is a great asset to to the company

raymond o.  |  Overall Experience 
Clasificación:
5.0

Thank you for caring about quality service - it’s difficult to come by these days...

anne s.  |  Overall Experience 
Clasificación:
1.0

Things added on to bill even though all though my trip explaining all the problems

Gayle W.  |  First Impressions 
Clasificación:
4.0

Andrea & Rana were both very helpful when I had questions about an accounting issue as I was charged for insurance yet had provided all of our homeowners insurance information when we rented the unit.

TYRONE F.  |  Overall Experience 
Clasificación:
5.0

Great manager 👍

rudy h.  |  Overall Experience 
Clasificación:
5.0

She did a great job delivering my U Box.

sam b.  |  Overall Experience 
Clasificación:
5.0

An amazing uhaul location the staff was friendly from start to finish . Went above and beyond to help us from start to finish . We love you all and appreciate all youve done.

Christine P.  |  Overall Experience 
Clasificación:
1.0

Among the MANY problems we had with uhaul, the largest was that AFTER uhaul had two of our loaded uboxes in their possession, we were told of the shipping fee.

Maier e.  |  Overall Experience 
Clasificación:
4.0

They were extremely helpful and the storage facility is exceptionally clean and handy. Was a great moving experience!

Bobby F.  |  First Impressions 
Clasificación:
5.0

Great communication and efficient friendly service

Travis B.  |  Overall Experience 
Clasificación:
5.0

The service people were very nice at store during our initial rental and on all calls during the use of the truck . I have always been pleased with uhaul . Never have any problems with the trucks .

Christine P.  |  First Impressions 
Clasificación:
4.0

great place

Gary B.  |  Overall Experience 
Clasificación:
5.0

Staff communicated quickly and addressed a problem with moving help service. Rana and Kerry helped make my move successful. Thank You.

Timothy M.  |  Overall Experience 
Clasificación:
5.0

Rana and her team cannot do enough for you. Rana is thoroughly professional and extraordinarily caring. I highly recommend this facility and UHaul is very lucky to have someone like Rana.

Alistair D.  |  First Impressions 
Clasificación:
5.0

My overall experience with Ubox rental and storage was very disappointing and frustrating (East location). Rena did her best to help make the return process much easier.

Elisha M.  |  Overall Experience 
Clasificación:
5.0

very friendly and prompt service

Mark B.  |  Overall Experience 
Clasificación:
5.0

Professional & courteous, I enjoyed making this reservation & check in was quick but through, I even rented a storage unit, very clean & secure

raymond o. | Reservación
Clasificación:
1.0

Ninguno

Danielle P.  |  Overall Experience 
Clasificación:
5.0

Kerry's an excellent communicator. She reached out to me multiple times to make sure I was getting the delivery when I needed it. She is smart and knows how to handle the fork truck w/ precision.

clay s.  |  Overall Experience 
Clasificación:
5.0

N/C

rudy h.  |  Overall Experience 
Clasificación:
5.0

Excellent service!

maria f.  |  Overall Experience 
Clasificación:
5.0

Easy access and friendly staff!

LAura A.  |  Overall Experience 
Clasificación:
4.0

Great customer service by Rana Strivelli who assisted me with unique billing instructions and account adjustments related to the 2 pods I rented. Her assistance was most appreciated.

mary lee t.  |  Overall Experience 
Clasificación:
5.0

Staff is very helpful and friendly.

Rocio B.  |  Overall Experience 
Clasificación:
5.0

Kerry displayed excellent communication with regards to delivery and pickup of my UBox. She was extremely helpful and answered all questions with a professional attitude.

Eric H.  |  Overall Experience 
Clasificación:
5.0

The staff is extremely helpful.

Rocio B.  |  Overall Experience 
Clasificación:
5.0

Rana was excellent and helped us greatly. movers arrived late 8:30pm and she stayed open so the movers could pick up our uboxes . I never went to the location so I can't answer questions 1-3

marissa m.  |  Overall Experience 
Clasificación:
5.0

Although I had some issues accessing my Ubox containers, the staff were very friendly and helpful. I appreciate their efforts to make things right.

Rocio B.  |  Overall Experience 
Clasificación:
5.0

Still getting the place together but the customer service makes up for any facility issues that arise.

kayla h.  |  Overall Experience 
Clasificación:
5.0

Delivery was on time / ahead of schedule. Driver/forklift operator was exceptionally competent, friendly and helpful. I would use U-Haul Moving in the future.

Phil J J.  |  Overall Experience 
Clasificación:
5.0

Employees were very nice and helpful and extremely efficient. Terry was able to deliver the uboxes to a difficult location and picked them up right away. Extremely satisfied. Great employees.

Theresa S.  |  Overall Experience 
Clasificación:
4.0

No issues. What I expected.

Craig F.  |  Overall Experience 
Clasificación:
5.0

Loved, loved, loved this move with U boxes. Driver was so nice to work with.

Jean G.  |  Overall Experience 
Clasificación:
2.0

All of my boxes were delivered late. I did not receive my discount for the boxes late delivery. I was not contacted by anyone to schedule the delivery. While not an option, I did not actually visit.

Katherine V.  |  Overall Experience 
Clasificación:
3.0

I'm rating the whole company, not the Asheville facility. Rana was very helpful in the end, but the experience was very stressful because of getting one person on the phone at sending me to anot

Aileen W.  |  Overall Experience 
Clasificación:
1.0

I never saw the storage facility. Am not able to evaluate

Kittie F.  |  Overall Experience 
Clasificación:
5.0

My only complaint is not with the facility or staff but the fact that I was given the wrong address for the arrival of the U-Box when I placed the reservation. The staff here helped me locate it.

Tammy S.  |  Overall Experience 
Clasificación:
5.0

....

michael n.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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