The entire staff was outstanding.
Brenda T.Customer Reviews for U-Haul Moving & Storage of South Asheville
Testimonials From Recent Customers
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The staff was particularly helpful.
Glenn L. | Overall ExperienceI was confused about the last bill. I called the Asheville office and the office was very helpful in explaining the final bill to me. Very friendly and professional and curtious.
David P. | Overall ExperienceI made a reservation for a drive-up unit when I got there they didn't tell me there were no Drive-Up in it they set me up with a unit that was climate-controlled and it was costing me $50 more a month than the drive-up unit that I had reserved that was not available even when I reserved it very disappointing had to go to a different storage facility
Donna L. | Overall Experiencefriendly and helpful staff and a very nice facility
JOHN B. | Overall ExperienceThis facility is well organized and the crew was totally awesome
AQUILA M. | First ImpressionsThe staff was wonderful. Of this move, my experience with Uhaul South Asheville was the easiest, and friendliest, and that matters!!!
Sherri R. | Overall ExperienceI enjoyed their service, until Covid hit and I lost my job. I asked them if I could pay on it in smaller amounts until I got back on my feet, they told me no it had to be the whole amount or I couldn't pay anything. So it kept adding up. I kept in contact with staff VERY frequently on my situation. I'm 25, on my own. They sold all of my belongings for $30…
Jennifer M. | Overall Experiencevery accommodating, courteous and helpful. Gracias
Jakeitha H. | First ImpressionsSmooth no contact process!
Thomas H. | Online Move Ina step above other storage facilities in the area of Arden/Fletcher
THOMAS G. | First ImpressionsThe staff were EXTREMELY helpful. There was an unfortunate experience with another storage customer, but the staff went above and beyond to resolve it. The staff's help made a HUGE difference in my first day in Asheville. I'll never forget it.
Sherri R. | First ImpressionsThank You for all the Help. Your agent/employee was Great!
Kimberlee L. | First ImpressionsThe unit was fine. It was close to our house, which made it convenient. My only complaint was that the person behind the desk was often out on the premises somewhere. We had to go find them to ask questions or buying tape, things like that.
Melinda l. | Overall ExperienceThere were rat droppings all over my belongings and a rat had chewed through several bags and some things had to be thrown away
KRISTI L. | Overall ExperienceI could not access the building to move in at 7PM. I called the manager and got a voicemail. Then I texted the number but she responded that she was on leave. I then had to ask her for the backup contact, she did not initially supply the information. Thankfully Steve was immensely helpful and figured out that our access was for "store hours only." Once he fixed this we could enter the building but the sliding doors were locked. We had to move mattresses and a couch through the man door. Overall it was very inconvenient but would have been much worse without Steve!
Sydnee H. | Online Move In2 staff workers called the police on my wife for voicing her opinion about the service and conflicting employee understanding of a policy as we were told. The two employees were very disrespectful and started taping us with their phones and refused to finish offering service. At that time we were told we were trespassing pointed towards my wife. Though we have rented units, trucks and bought packing equipment from u-haul, we will never use u-haul for anything again. We waited for the police to arrive (while being told we were trespassing as we waited by the two staff members). We appreciate the Asheville Police Officers service and seeing the silliness of the incident. With increased crime in this area such an inappropriate use of the Officers service. Will post this on other media forums.
William P. | Overall ExperienceFriendly helpful staff
Noah S. | Online Move InThe staff is great, facility looks clean. My biggest grip is that I rented a drive up storage unit; however they have so many trailers in the yard that it is impossible to drive up to my unit. Makes it very difficult to move in an appliance with an 18" step.
ANDREW G. | First ImpressionsEverything was done professionally
Gabrielle R. | First ImpressionsEverything was excellent. The only part I don't like is that U-haul does not prorate the bill. I no longer needed my unit, as I rented a larger unit elsewhere and combined my things. I had three weeks left before my next bill was due, and now someone else can rent it free for thirty days. U-haul's 30-day rent-free policy is misleading in some cases like mine. I already paid full rent and 3/4 was remaining. I should be refunded ~ $96.75 and U-haul should let the new customer rent for 30 days free, as per the policy and not on my dime.
karen m. | Overall ExperienceGreat place! Rana was there alone while it was a very busy Friday afternoon! She moved fast and efficient.
ADAM R. | First ImpressionsThe onsite staff were easy to work with and the facility is excellent. The online website is not user friendly. The responses were not consistent. I did not get confirmation of my selection and had to call to confirm that my truck was ready and the storage space was available.
Susan Z. | Online Move InThe general manager and staff gave the extra effort to help us during a difficult move.
TED A. | First ImpressionsRana is a true asset to your company. She's very friendly, professional, and has a strong work ethic. She also has a strong desire to help others. Do everything you can to keep her! :))
Jamie C. | Overall ExperienceThe lady who worked there was VERY RUDE! Made us wait almost half an hour while she talked on the phone and smoked a cigarette outside. Then locked the sliding doors so we had to go all the way around to get to our unit because they were "about to close in 10 minutes". Smh
Tyriana S. | Online Move InThe young man that checked me in was extremely helpful. He also checked in the trailer I turned in and is an asset to your business! Great experience.
Jeffrey L. | First ImpressionsI had an issue checking into my storage unit and dropping off my truck rental. The internet was down but I recognize that is beyond anyone's control. I also was given a unit that was already occupied. It took too long..,about an hour just to get started unpacking the truck into my storage unit. The guy at the front counter seemed disinterested and would rather be anywhere but working. Not the best customer service although the woman working seemed genuinely trying to help
DAZHENNA T. | First ImpressionsFantastic experience! Thank you!
CAROL S. | Overall ExperienceSteve was very helpful
Kevin F. | First ImpressionsGreat place and staff. Rana was esp.helpful .
Lorri W. | Overall ExperienceYou need more help. Long line waits.
Joseph K. | First ImpressionsThe UHaul storage solution was seamless and greatly appreciated part of our moving process. The local staff at this Asheville area facility are great to work with too.
Robert Y. | First ImpressionsRayna is so nice, helpful and professional. She made the process super easy. Also the gal with the blonde hair is super nice. Highly recommend this facility!
Jamie C. | First ImpressionsThe employees were friendly and helpful
michael c. | Overall ExperienceWe did cross country move and first moving place we had selected did not tell the truth about 18 wheeler huge atlas van lines fitting on property. They drove by your place on sweeten....it was a great alternative. Probably better and safer then the original choice. You were able to get us in immediately and now when we make final move can rent truck and other needed tools to do so. Can't thank this location and staff enough.
Steve B. | Online Move InStore understaffed. Long wait. Trucks did not have gas which is understandable due to the gas shortage but it was a inconvenience that we had to find gas. Staff very friendly and helpful.
Pamela T. | First ImpressionsThe employees were friendly and helpful
michael c. | First ImpressionsI changed my return reservation to this location due to the friendliness of the staff and how the facility appeared while researching online compared to other facilities. When dealing with staff at my pick up location, it was a horrible experience and if I hadn't needed to use their service, I would have walked out and I have rented from uhual SEVERAL times in the past. The truck had issues and had a gas issue. It cost me over $1,100 in gas to drive 3200 miles in a 20ft truck which is completely unheard of. I have made this trip several times and NEVER had the issues I had this time. Pick up staff didn't care about the truck and it's gas (and break) issues and hung up on me. The staff here, though they couldn't do anything to change what happened on the west coast, were very sincere and very kind. Their storage units are clean and climate controlled and VERY secure. I would definitely recommend this location for both storage and moving. Thank you for making the end of my trip stress free!
Marisa L. | First ImpressionsMy entire experience was amazing. I had to make last minute changes & Rana & her staff were more than accommodating. The facility is spotless & they provide carts for a seamless move. I am so happy that I chose them!
Kim l. | First Impressionsno sig issues.. had water issue 2 mos ago ,but no effect on unit,,good access and lay out worked well for me.
Scott C. | Overall ExperienceThe only negative was the storage center closed at 7:00 pm. There were two times minimum that I needed something out of storage after 7:00 pm. On the first of those instances, I drove to the storage unit, having not realized it closed at 7 PM.
TEKA A. | Overall ExperienceIt was a great experience - everyone was very accomodating and made the stress of moving so much easier. Gracias.
Joe G. | Overall ExperienceThe Manager was great , knowledgeable and friendly
Vicki and Lance A. | First ImpressionsJake was very helpful getting my storage unit set up.
Myriah R. | First ImpressionsIt was a great relief to know our valuable family antiques were safe. Worth every penny.
Regan B. | Overall ExperienceThe manager of this facility is the most dedicated, hard working person I’ve EVER seen in my 39 years of renting a myriad of vehicles and making purchases from U-haul.
Jerry T. | Overall ExperienceAppreciate the facility is kept clean, especially during this pandemic.
Joe G. | First ImpressionsRana went out of her way to accommodate our needs for trailers and storage. It helped to make a stressful week a little simpler. Would definitely use again.
Ed M. | Online Move InIt would be helpful to have a place to throw away trash on site. I would have been willing to pay to be able to do that. There are so many trucks that it is hard to get in and out sometimes and I don't always understand why they park things where they do - in driveway of garages, etc. All in all - good experience.
Roxie W. | Overall ExperienceTha manager at the Sweeten Creek U haul was very efficient and very pleasant to deal with. Her facility is really nice and very clean. I also had a couple experiences with the young woman doing the cleaning maintenance and she was so pleasant and friendly. Top notch experience
CAMERON S. | First ImpressionsStaff was very friendly and accommodating.
Mary F. | First ImpressionsI love this location there customer service was awesome!!
Andrea T. | First ImpressionsWe only needed a short time storage and this was very convenient for us and being able to combine the trailer rentals, made it even more convenient. Gracias.
John J. | Overall ExperienceHaving a facility in a flood zone is a BIG problem and we were affectd twice without an option to move
Marvin S. | Overall ExperienceVery very unorganized! Didn't discuss actual charges. Led me to believe I was paying a different amount, and then charged my card more than the amount they told me. They never answer the phone and are super slow! I will not be back!!!!!
justin b. | First ImpressionsThe representative on duty was extremely patient and helpful during my visit. Though I arrived close to closing time and she was the only one on duty, she took her time explaining things to me, answering my questions, and showing me how to access my storage unit. She was very thorough in working with me, and did it all with a smile :)! Excellent customer service!
Hazel G. | First ImpressionsThe customer service representative was so rude and acted as if we he were inconvenienced when assisting with our reservation. Location of storage unit was incorrect along with the size.
Melissa G. | First ImpressionsI know it's hard to find dedicated employees but sometimes you need one at all times in the store at the desk.
Bobby D. | Overall ExperienceRana....runs a tight ship. She was helpful, patient, very professional. This is the first time I have ever rented a truck ...it was very smooth and easy. The truck was immaculate and easy to drive. Thank you so much Most sincerely, Judith Ogle
Judith O. | Overall ExperienceRana and her team have been great since day one. Always accommodating and helpful and always a pleasure to deal with. I had a storage unit here for 20 months with zero issues and always always helpful staff were on hand should I need it. I also rented a truck 4 times from them and no problems there either. I wish there was somewhere to leave recycling (cardboard and paper) without a charge to me but I would still highly recommend this facility to anyone.
Alistair D. | Overall ExperienceRana and her team are AMAZING! Super kind, professional, and willing to think outside the box to make things happen. I'm so glad we are storing our items with Rana and team.
Nicole A. | First ImpressionsNathan and 2 others at office were great!
Lia D. | First ImpressionsExcellent service
Ana C. | First ImpressionsVery clean and well secured.
DOMINIQUE D. | Overall ExperienceGreat staff, always helpful and knowledgable.
James S. | Overall ExperienceThe gentleman that helped me with my reservation was extremely helpful and pleasant. Moving a stressful it seems like he was good at lightening up the day. Wish I could remember his name but I do recall he lives in South Carolina.
JEFFREY P. | First ImpressionsRana was very patient and helpful in finding storage solutions for us!
John S. | First ImpressionsThe staff here is amazing. They're incredibly helpful and friendly.
Aaron W. | First ImpressionsThe cost per storage room is extremely high. The cost of the unit should include basic insurance coverage, it is unreasonable to require additional insurance be purchased. It is also unreasonable to enforce a specific type of lock that has to be bought at the uhaul facility.
hope f. | Overall ExperienceIf the need ever comes again I will definitely be storing with uhaul again!!! I would like to also thank all of the staff for all the hff Ed lo they provided my family and I.
Montease R. | Overall ExperienceGREAT !!!!
Charles K. | Overall ExperienceThe "manager" at this facility, Rainna, is a liar, untrustworthy & unprofessional! Uhaul will never benefit from my business & money ever again. Luckily for me that will be a good thing!
MARGO F. | Overall ExperienceI was misinformed on how to "check out" of my storage unit and was charged for an extra month AND late fee. When I informed MGMT I had moved out they
elliot b. | Overall ExperienceCould not have been a better experience.
Joel N. | First ImpressionsCould not have been better.
John H. | Overall ExperienceClean and safe!
Eleanor S. | Overall ExperienceCard key access was easy and convenient. Rana was very helpful despite being very busy.
John P. | Overall ExperienceThe worst place ever very incompetent employees and a manager who is unaware of anything .Damaged my car by leaving the emergency brake on and me not knowing it after putting it on car dolly.
Gayle W. | Overall ExperienceFor a climate controlled facilty I had roaches and spiders all in my well maintained furniture and clothes including alot of dust . This is something I would expect a regular outside unit .
jeremy r. | Overall ExperienceGood experience.
Joel B. | Overall ExperienceI will spend the rest of my life telling people to stay away from this place!!
Aaron T. | Overall ExperienceThese two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.
Pat H. | First ImpressionsYou guys were so awesome! Thanks for all your help. I was so tired ,after driving about two thousand miles to get to Asheville, NC. Everyone helped me immensely.
LIDIA LILLIAN M. | First ImpressionsVery helpful and courteous staff!
Eleanor S. | First ImpressionsThe manager of this facility is awesome. She does a great job and gives each customer personal care even though her staff is shorthanded.
JEANNIE M. | Overall ExperienceMy reservation was ready when I arrived and service was quick.
Elizabeth M. | First ImpressionsStorage was not climate controlled when I requested climate control, humid in summer. The large alarms (extremely loud) go off anytime they are doing work to the building, which seems to be often.
Morgan M. | Overall ExperienceI've used this company many times over the years and this was my best experience yet. No issues. Friendly and helpful staff
James N. | Overall ExperienceThis storage facility was fantastic. The only gripe I have, is the disorganization of my items when the facility flooded. I recommend they have a flooding protocol for future patrons if it does flood.
Bobby F. | Overall ExperienceFacility did not point out that insurance and a lock were required. Got email indicating rent owed after we indicated we ended our rental.
Jay g. | Overall Experiencethe staff was very Professional and accomadating and the best manager doing an incredible job
clyde s. | First Impressionsalthough I was very glad for the convenience and good service, I shopped around the area and got a much better price for the same unit
Joanne M. | Overall ExperienceEverything went well!
JEANNIE M. | First ImpressionsThe manager was rude on the phone to me, completely unprofessional and should have had her facts straight before calling me. She Failed to close out my units and sent late notices to me and my emerg
KRIS F. | Overall ExperienceRana does an excellent job, she was polite and very helpful, tried to accommodate all of our needs.
Alfonso T. | First ImpressionsThis was the worst experience of my entire yr. the staff was always extremely rude. No customer service skills whatsoever. Yesterday a worker was walking around listening to music on his headphones
Andy G. | Overall ExperienceGreat experience.
Walter F. | Overall ExperienceVery nice staff, convenient location. Good experience with both the rental truck and the storage unit.
Kate G. | Overall ExperienceMy whole Uhaul/Ubox was wonderful. No complaints. 😁
laurie f. | Overall ExperienceVery courteous staff, storage unit was clean, this uhaul is a great asset to to the company
raymond o. | Overall ExperienceThank you for caring about quality service - it’s difficult to come by these days...
anne s. | Overall ExperienceThings added on to bill even though all though my trip explaining all the problems
Gayle W. | First ImpressionsAndrea & Rana were both very helpful when I had questions about an accounting issue as I was charged for insurance yet had provided all of our homeowners insurance information when we rented the unit.
TYRONE F. | Overall ExperienceGreat manager 👍
rudy h. | Overall ExperienceShe did a great job delivering my U Box.
sam b. | Overall ExperienceAn amazing uhaul location the staff was friendly from start to finish . Went above and beyond to help us from start to finish . We love you all and appreciate all youve done.
Christine P. | Overall ExperienceAmong the MANY problems we had with uhaul, the largest was that AFTER uhaul had two of our loaded uboxes in their possession, we were told of the shipping fee.
Maier e. | Overall ExperienceThey were extremely helpful and the storage facility is exceptionally clean and handy. Was a great moving experience!
Bobby F. | First ImpressionsGreat communication and efficient friendly service
Travis B. | Overall ExperienceThe service people were very nice at store during our initial rental and on all calls during the use of the truck . I have always been pleased with uhaul . Never have any problems with the trucks .
Christine P. | First Impressionsgreat place
Gary B. | Overall ExperienceStaff communicated quickly and addressed a problem with moving help service. Rana and Kerry helped make my move successful. Thank You.
Timothy M. | Overall ExperienceRana and her team cannot do enough for you. Rana is thoroughly professional and extraordinarily caring. I highly recommend this facility and UHaul is very lucky to have someone like Rana.
Alistair D. | First ImpressionsMy overall experience with Ubox rental and storage was very disappointing and frustrating (East location). Rena did her best to help make the return process much easier.
Elisha M. | Overall Experiencevery friendly and prompt service
Mark B. | Overall ExperienceProfessional & courteous, I enjoyed making this reservation & check in was quick but through, I even rented a storage unit, very clean & secure
raymond o. | ReservaciónNinguno
Danielle P. | Overall ExperienceKerry's an excellent communicator. She reached out to me multiple times to make sure I was getting the delivery when I needed it. She is smart and knows how to handle the fork truck w/ precision.
clay s. | Overall ExperienceN/C
rudy h. | Overall ExperienceExcellent service!
maria f. | Overall ExperienceEasy access and friendly staff!
LAura A. | Overall ExperienceGreat customer service by Rana Strivelli who assisted me with unique billing instructions and account adjustments related to the 2 pods I rented. Her assistance was most appreciated.
mary lee t. | Overall ExperienceStaff is very helpful and friendly.
Rocio B. | Overall ExperienceKerry displayed excellent communication with regards to delivery and pickup of my UBox. She was extremely helpful and answered all questions with a professional attitude.
Eric H. | Overall ExperienceThe staff is extremely helpful.
Rocio B. | Overall ExperienceRana was excellent and helped us greatly. movers arrived late 8:30pm and she stayed open so the movers could pick up our uboxes . I never went to the location so I can't answer questions 1-3
marissa m. | Overall ExperienceAlthough I had some issues accessing my Ubox containers, the staff were very friendly and helpful. I appreciate their efforts to make things right.
Rocio B. | Overall ExperienceStill getting the place together but the customer service makes up for any facility issues that arise.
kayla h. | Overall ExperienceDelivery was on time / ahead of schedule. Driver/forklift operator was exceptionally competent, friendly and helpful. I would use U-Haul Moving in the future.
Phil J J. | Overall ExperienceEmployees were very nice and helpful and extremely efficient. Terry was able to deliver the uboxes to a difficult location and picked them up right away. Extremely satisfied. Great employees.
Theresa S. | Overall ExperienceNo issues. What I expected.
Craig F. | Overall ExperienceLoved, loved, loved this move with U boxes. Driver was so nice to work with.
Jean G. | Overall ExperienceAll of my boxes were delivered late. I did not receive my discount for the boxes late delivery. I was not contacted by anyone to schedule the delivery. While not an option, I did not actually visit.
Katherine V. | Overall ExperienceI'm rating the whole company, not the Asheville facility. Rana was very helpful in the end, but the experience was very stressful because of getting one person on the phone at sending me to anot
Aileen W. | Overall ExperienceI never saw the storage facility. Am not able to evaluate
Kittie F. | Overall ExperienceMy only complaint is not with the facility or staff but the fact that I was given the wrong address for the arrival of the U-Box when I placed the reservation. The staff here helped me locate it.
Tammy S. | Overall Experience....
michael n. | Overall Experience