The Manager was great , knowledgeable and friendlyLance A. | First Impressions
U-Haul Moving & Storage of South Asheville
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Christine H.
El cliente no dejó un comentario.Paul C.
El cliente no dejó un comentario.CHRISTOPHER C.
the truck's brakes locked up. had to call roadside. i was on the way to return the truck when this happened. i had to wait over an hour and a half for someone before I was allowed to leave it. they towed the truck away.Bryan W.
Jake was very helpful getting my storage unit set up.Myriah R. | First Impressions
No one assisted me in getting a truck and area not paved mud everywhere and short staffedKyle C.
El cliente no dejó un comentario.JAMES T.
Drop off was the smoothest transition ever! It took minutes and they had me on my way. This is an amazing location with a large selection of anything you need for moving! And, the prices were great! Although I was moving to the area and not needing supplies at this time, I will revisit IF I need them and highly recommend to anyone else!!KAREN B.
El cliente no dejó un comentario.Kristin U.
Excellent service. Truck was easy to drive ( 10 foot truck.). Just know there is a price per mile for local driving.WILLIAM R.
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.Dillon D.
I had a reservation on Brevard Road - but the trucks were all rented out when I arrived. I had to go to Sweeten Creek Road where the size of truck I wanted was not available. The person who was doing my reservation was young and immature and "sad" about his toy breaking. I waited forever to get my truck and it was old and janky.Robin G.
The on line check in was tedious and felt longer than in store check in, if there were a couple of staff people in the store. So I went In for help. One person at desk with client that needed a great deal of assistance. 5 people deep waiting for help. No one to help clerk that was doing her best. Either more staff or get on line check in quicker and easier.Monroe M.
El cliente no dejó un comentario.Warren R.
El cliente no dejó un comentario.Amanda C.
El cliente no dejó un comentario.Melissa C.
El cliente no dejó un comentario.Melissa C.
El cliente no dejó un comentario.Winde M.
El cliente no dejó un comentario.Carla R.
It was a great relief to know our valuable family antiques were safe. Worth every penny.Regan B. | Overall Experience
El cliente no dejó un comentario.Mark H. | First Impressions
Clean trucks of snow and ice No more false advertising about $.39 per mile- then to find out it's $.79 if you drive under 100 miles. Not stayed ANYWHERE in the store. I was told it was in the contract. ( tiny print) false advertising. Shame on you! No kudos from me!Martha D.
El cliente no dejó un comentario.Janelle B.
El cliente no dejó un comentario.Alexandra D. | Overall Experience
I must have chosen the pickup location in error. When I went to the location that I thought was correct, the young woman was not helpful at all. I requested you transfer the pickup to them and she made no effort to help. Very disappointed in the East Asheville location.Paul B.
El cliente no dejó un comentario.CHARLES G.
Besides the cab being full of ants.Darrell L.
Very nice and helpful.Christian B.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.Mahmut R.
El cliente no dejó un comentario.Dustin D.
I did have a grievance which after some stress and 45 minutes on the phone with 4 different people was satisfactorily addressedjohn L.
The manager of this facility is the most dedicated, hard working person I’ve EVER seen in my 39 years of renting a myriad of vehicles and making purchases from U-haul.Jerry T. | Overall Experience
Appreciate the facility is kept clean, especially during this pandemic.Joe G. | First Impressions
El cliente no dejó un comentario.Nafeesah H.
Rana went out of her way to accommodate our needs for trailers and storage. It helped to make a stressful week a little simpler. Would definitely use again.Ed M. | Online Move In
It would be helpful to have a place to throw away trash on site. I would have been willing to pay to be able to do that. There are so many trucks that it is hard to get in and out sometimes and I don't always understand why they park things where they do - in driveway of garages, etc. All in all - good experience.Roxie W. | Overall Experience
had a great pick up experience with William and same for check out ...i didnt get that persons nameJoseph S.
Staff was greatCharles M.
Excellent service. Rana went out of her way to help us with our rentals and storage needs. Would use againEd M.
The tires were not checked. One was partially shredded, bald and cracked throughout. The negligence of putting a customer on the road in a death trap is complete irresponsibility. We had to wait for roadside assistance and they were shocked. Ended Up changing 2 tires Because they were so bad.Nathaniel C.
El cliente no dejó un comentario.Adam B.
A pleasure working with these folks!Sheila R.
I will never ever use U-Haul boxes again. I have a 4 page Word document being sent to corporate to outline the horrific experience I personally had from this area.Tiffanie C.
El cliente no dejó un comentario.Anthony T.
El cliente no dejó un comentario.Martina Z.
El cliente no dejó un comentario.Jill M. | Overall Experience
You gave me a truck with a bad transmission We got stuck on the mountain on two different occasions trying to figure out what was wrong with it. We finally made it to our destination cuz we couldn't get through to you guys because you have like five people working phones could not get a hold of you why we're in the mountains stuck and I spent multiple hours on hold just to be told y'all are too busy at this time call back another time and when you would call me back I would put me back on hold and the same thing would happen. We were told the last bit of our stuff in our U-Haul that had to be moved to a different location just right down the street was to be removed out of the truck so we did only to find out that no y'all were going to tow the truck out so we had to pack it back up. You guys should be paying me at this point This lasted for over 13 hours And not being able to get in touch with y'all to be able to report there was a problem shame on y'allMaryanne F.
Printed contract and electronic contract did not contain the same information. It did no good to call as there was never an answer at the facility. Wait time was exorbitant at the central routed location. My call was dropped and I did not get a call back, even though my contract was being reviewed and the receptionist had my phone number. I did not have the additional time to place another call and wait for the pickup.Evelyn E.
Wind shield and mirrors should get cleaned when trucks/cargo vans get returnedAdam C.
El cliente no dejó un comentario.MICHELLE W.
Tha manager at the Sweeten Creek U haul was very efficient and very pleasant to deal with. Her facility is really nice and very clean. I also had a couple experiences with the young woman doing the cleaning maintenance and she was so pleasant and friendly. Top notch experienceCAMERON S. | First Impressions
Staff not present in sales area...waited 20+ minutes in line, with one person handling customers.Robert E.
I did not visit the U Haul facilities so can't comment directly on them, however the staff were all quite pleasant and helpful when called. Also communication before, during and after delivery of the U-boxes was excellent. The delivery of boxes to the destination location was delayed by a couple of days, but this turned out for the best due to rainy conditions that occurred at the original delivery date.David G.
El cliente no dejó un comentario.Vanessa R. | Overall Experience
I still haven't received my $100 refund now I have to take time to hunt you guys down and get my money backDouglas G.
Although the Starting rate is supposedly $19.99 per day, just know that I rented a cargo van for 1 day. I had a 511 mile round trip and it ended up costing just over $300 for the day.Laurence H.
Note this was NOT my original pick up location. I was supposed to pick up from Marshall General Store at 7 AM using the Truck Share option. Somebody dropped the ball because when I got to the location that was not possible. I had to make the drive to this location instead which was extra time and made me late for the moving help I had lined up. That was the only negative part of my experience. Please let Marshall General Store know that is not acceptable if they are going to be your partner!Tracy S.
We had to wait about 5 minutes for a customer service agent. She was somewhere else on the property. Also, it was a little difficult getting out of the parking spot. The truck was angles away from the exit which made it difficult to back up.Ted M.
El cliente no dejó un comentario.ROBERTMICHAEL D.
El cliente no dejó un comentario.Benjamin B.
Very tight locationLee J.
El cliente no dejó un comentario.Kerry S. | First Impressions
The staff was very helpful. When I went to approve of the condition of the van before driving it, I did not realize that I could take photos and upload them. Possibly it mentioned this in the instructions of the email, and I did not read it. Overall I had a very good experience and again the staff was very Nice and helpful.Tina J.
El cliente no dejó un comentario.Kerry S.
El cliente no dejó un comentario.Heather G.
El cliente no dejó un comentario.John J.
Staff was very friendly and accommodating.Mary F. | First Impressions
El cliente no dejó un comentario.Daniel F.
I love this location there customer service was awesome!!Andrea T. | First Impressions
I can't say enough about how helpful this location was..No really go there for all your rental needs.Andrea T.
Why would somebody charge me extra miles it was almost like an extra hundred dollars what a jokeLINDA S.
The mobile app is asexual. I have to log in at least three times to pick up or drop off. It took forever to get anyone to verify my info so I just stood outside for about 15 by the lock box waiting. Even went inside for help and they just shrugged and said have to wait. After all the waiting, no key in the lock box and had to go in for help anyways and the guy couldn't find the key.. I'm not sure after 3 rentals in less than a week I will ever use the mobile app again.Melissa A.
Please send separate texts about general information (Covid updates) and actual important information about change of pick up location. I had to drive over 20 miles to pick up and another 20 miles to drop off the van that I rented. It made a stressful move day, even longer and more stressful. I was not called about the change of pickup location from my requested location, and the text including that info, started with your request to complete online check in due to Covid.REBECCA C.
The truck was not clean. It had trash and a dirty cup in it. All items were in the front console of the truck. They were easily noticeable.Lauren W.
I booked online and provided my credit card, then completed the rental online. Despite this, I had to wait more than 45 minutes in line. There was no apology, no explanation, no effort to accommodate those that had pre-booked online... just the expectation that we stand and wait. Completely unacceptable.Matthew L.
El cliente no dejó un comentario.HENRY P.
We only needed a short time storage and this was very convenient for us and being able to combine the trailer rentals, made it even more convenient. Gracias.John J. | Overall Experience
Having a facility in a flood zone is a BIG problem and we were affectd twice without an option to moveMarvin S. | Overall Experience
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.Cynthia P.
El cliente no dejó un comentario.Charles W.
I moved from Phoenix to Asheville Sept 2020 and used the UHaul UBox. The majority of the experience with UHaul was amazing! Once I actually had the box, dropped it off, they drove it across country and stored it for a few weeks.. all amazing! SO MUCH stuff fit in that little box it was incredible! I did have movers pack mine, because they are Tetris wizards and know how to pack utilizing every little piece of space! The only issue I had was the fact that with UHaul you are not able to speak directly with the facility you're trying to reach to schedule to have your box delivered. All calls go through some centralized call center, so you either have to drive over there to talk to a person, or you have to sit on the phone for over 2 hours and be transferred to multiple people and get multiple different answers. I was fortunate enough to Finally get a rep who could tell I was exhausted with all of it and actually gave me the phone number for the facility. Done. Sorted. Easy. After that, dealing with the actual person at the facility (Rana in Asheville - ROCKSTAR!) was the most pleasant experience. Box delivered the day requested, picked up the following morning, super nice people who did the delivery and pickup. Thank you UHaul!Kristine G.
Charges are too expensiveJAYDA H.
El cliente no dejó un comentario.Joseph W.
Open the store on time. I had a 9am Sunday morning pick-up scheduled, and the employees did not show up until after 940am. Next, the truck I was assigned would not start. Finally, the replacement truck printout showed a half tank of fuel, but the gas gauge was below empty when I started the vehicle. I was unsure I would even make it to a gas station. I took pictures and video of the gas gauge (before and after fueling), odometer and fuel receipt.Gary B.
Friendly staff.FRANK D.
El cliente no dejó un comentario.Bradley O.
Uhaul destroyed my box and lost some items,no one called to let me know, then when I asked why it was wrapped in plastic, they said thats how they come, I cut the plastic wrap and door fell off on to ground, lots of damaged items, not a good experiencegerald P.
El cliente no dejó un comentario.Matthew E.
El cliente no dejó un comentario.Kenneth G. | Overall Experience
El cliente no dejó un comentario.Barbara N.
Great service, helpful staffGregory P.
El cliente no dejó un comentario.Ann S.
Need more customer service employees. One person not enough.Rada R.
Great services and good price. They have all your moving and storage needs, covered.Jose S.
Very very unorganized! Didn't discuss actual charges. Led me to believe I was paying a different amount, and then charged my card more than the amount they told me. They never answer the phone and are super slow! I will not be back!!!!!justin b. | First Impressions
El cliente no dejó un comentario.Katie S.
El cliente no dejó un comentario.Ja'son B.
El cliente no dejó un comentario.Roger H.
There was absolutely no parking where I could leave my vehicle for less then 24 hours. Additionally, the customer service on beginning and returning was poor. Zero personality or professionalism.John S.
Good jobJohn B.
El cliente no dejó un comentario.Gregory C.
Nothing. Every thing was perfect. And very nice peoplePascual M.
El cliente no dejó un comentario.Steven J.
Truck wasn't available where I needed it. Had to call and request a new truck at a further location. Wasted valuable time.DIANA R.
El cliente no dejó un comentario.Justin W.
El cliente no dejó un comentario.mason c. | First Impressions
El cliente no dejó un comentario.Thomas T.
El cliente no dejó un comentario.Crystal R.
El cliente no dejó un comentario.Gerii J.
El cliente no dejó un comentario.Cynthia B. | Overall Experience
After some issues with my move they were prompt to communicate and resolve the issues to my satisfaction. I would recommend mad use their services againAnthony S.
El cliente no dejó un comentario.marcus C.
When we picked up the 26ft. truck it was very clean. When it waw time to pick up the auro transport, the lady that waw working that day was very helpful with hooking it up, which was a gigantic help to me as I have never done this Thank you so very much!Anna L.
Smooth as silk. I was in and out in literally minutes.Erik O.
The representative on duty was extremely patient and helpful during my visit. Though I arrived close to closing time and she was the only one on duty, she took her time explaining things to me, answering my questions, and showing me how to access my storage unit. She was very thorough in working with me, and did it all with a smile :)! Excellent customer service!Hazel G. | First Impressions
El cliente no dejó un comentario.Stacey T. | Overall Experience
The customer service representative was so rude and acted as if we he were inconvenienced when assisting with our reservation. Location of storage unit was incorrect along with the size.Melissa G. | First Impressions
I know it's hard to find dedicated employees but sometimes you need one at all times in the store at the desk.Bobby D. | Overall Experience
Rana....runs a tight ship. She was helpful, patient, very professional. This is the first time I have ever rented a truck ...it was very smooth and easy. The truck was immaculate and easy to drive. Thank you so much Most sincerely, Judith OgleJudith O. | Overall Experience
El cliente no dejó un comentario.Kenneth G. | First Impressions
Rana and her team have been great since day one. Always accommodating and helpful and always a pleasure to deal with. I had a storage unit here for 20 months with zero issues and always always helpful staff were on hand should I need it. I also rented a truck 4 times from them and no problems there either. I wish there was somewhere to leave recycling (cardboard and paper) without a charge to me but I would still highly recommend this facility to anyone.Alistair D. | Overall Experience
El cliente no dejó un comentario.Jami G. | First Impressions
El cliente no dejó un comentario.Leanne G. | First Impressions
Rana and her team are AMAZING! Super kind, professional, and willing to think outside the box to make things happen. I'm so glad we are storing our items with Rana and team.Nicole A. | First Impressions
Nathan and 2 others at office were great!Lia D. | First Impressions
Excellent serviceAna C. | First Impressions
Very clean and well secured.DOMINIQUE D. | Overall Experience
Great staff, always helpful and knowledgable.James S. | Overall Experience
The gentleman that helped me with my reservation was extremely helpful and pleasant. Moving a stressful it seems like he was good at lightening up the day. Wish I could remember his name but I do recall he lives in South Carolina.JEFFREY P. | First Impressions
El cliente no dejó un comentario.Lauren W. | Overall Experience
Rana was very patient and helpful in finding storage solutions for us!John S. | First Impressions
The staff here is amazing. They're incredibly helpful and friendly.Aaron W. | First Impressions
El cliente no dejó un comentario.Joseph B. | First Impressions
The cost per storage room is extremely high. The cost of the unit should include basic insurance coverage, it is unreasonable to require additional insurance be purchased. It is also unreasonable to enforce a specific type of lock that has to be bought at the uhaul facility.hope f. | Overall Experience
If the need ever comes again I will definitely be storing with uhaul again!!! I would like to also thank all of the staff for all the hff Ed lo they provided my family and I.Montease R. | Overall Experience
GREAT !!!!Charles K. | Overall Experience
The "manager" at this facility, Rainna, is a liar, untrustworthy & unprofessional! Uhaul will never benefit from my business & money ever again. Luckily for me that will be a good thing!MARGO F. | Overall Experience
I was misinformed on how to "check out" of my storage unit and was charged for an extra month AND late fee. When I informed MGMT I had moved out theyelliot b. | Overall Experience
Could not have been a better experience.Joel N. | First Impressions
Could not have been better.John H. | Overall Experience
Clean and safe!Eleanor S. | Overall Experience
Card key access was easy and convenient. Rana was very helpful despite being very busy.John P. | Overall Experience
The worst place ever very incompetent employees and a manager who is unaware of anything .Damaged my car by leaving the emergency brake on and me not knowing it after putting it on car dolly.Gayle W. | Overall Experience
For a climate controlled facilty I had roaches and spiders all in my well maintained furniture and clothes including alot of dust . This is something I would expect a regular outside unit .jeremy r. | Overall Experience
Good experience.Joel B. | Overall Experience
I will spend the rest of my life telling people to stay away from this place!!Aaron T. | Overall Experience
These two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.Pat H. | First Impressions
You guys were so awesome! Thanks for all your help. I was so tired ,after driving about two thousand miles to get to Asheville, NC. Everyone helped me immensely.LIDIA LILLIAN M. | First Impressions
Very helpful and courteous staff!Eleanor S. | First Impressions
The manager of this facility is awesome. She does a great job and gives each customer personal care even though her staff is shorthanded.JEANNIE M. | Overall Experience
My reservation was ready when I arrived and service was quick.Elizabeth M. | First Impressions
Storage was not climate controlled when I requested climate control, humid in summer. The large alarms (extremely loud) go off anytime they are doing work to the building, which seems to be often.Morgan M. | Overall Experience
I've used this company many times over the years and this was my best experience yet. No issues. Friendly and helpful staffJames N. | Overall Experience
This storage facility was fantastic. The only gripe I have, is the disorganization of my items when the facility flooded. I recommend they have a flooding protocol for future patrons if it does flood.Bobby F. | Overall Experience
Facility did not point out that insurance and a lock were required. Got email indicating rent owed after we indicated we ended our rental.Jay g. | Overall Experience
the staff was very Professional and accomadating and the best manager doing an incredible jobclyde s. | First Impressions
although I was very glad for the convenience and good service, I shopped around the area and got a much better price for the same unitJoanne M. | Overall Experience
Everything went well!JEANNIE M. | First Impressions
The manager was rude on the phone to me, completely unprofessional and should have had her facts straight before calling me. She Failed to close out my units and sent late notices to me and my emergKRIS F. | Overall Experience
Rana does an excellent job, she was polite and very helpful, tried to accommodate all of our needs.Alfonso T. | First Impressions
This was the worst experience of my entire yr. the staff was always extremely rude. No customer service skills whatsoever. Yesterday a worker was walking around listening to music on his headphonesAndy G. | Overall Experience
Great experience.Walter F. | Overall Experience
Very nice staff, convenient location. Good experience with both the rental truck and the storage unit.Kate G. | Overall Experience
My whole Uhaul/Ubox was wonderful. No complaints. 😁laurie f. | Overall Experience
Very courteous staff, storage unit was clean, this uhaul is a great asset to to the companyraymond o. | Overall Experience
Thank you for caring about quality service - it’s difficult to come by these days...anne s. | Overall Experience
Things added on to bill even though all though my trip explaining all the problemsGayle W. | First Impressions
Andrea & Rana were both very helpful when I had questions about an accounting issue as I was charged for insurance yet had provided all of our homeowners insurance information when we rented the unit.TYRONE F. | Overall Experience
Great manager 👍rudy h. | Overall Experience
She did a great job delivering my U Box.sam b. | Overall Experience
An amazing uhaul location the staff was friendly from start to finish . Went above and beyond to help us from start to finish . We love you all and appreciate all youve done.Christine P. | Overall Experience
Among the MANY problems we had with uhaul, the largest was that AFTER uhaul had two of our loaded uboxes in their possession, we were told of the shipping fee.Maier e. | Overall Experience
They were extremely helpful and the storage facility is exceptionally clean and handy. Was a great moving experience!Bobby F. | First Impressions
Great communication and efficient friendly serviceTravis B. | Overall Experience
The service people were very nice at store during our initial rental and on all calls during the use of the truck . I have always been pleased with uhaul . Never have any problems with the trucks .Christine P. | First Impressions
great placeGary B. | Overall Experience
Staff communicated quickly and addressed a problem with moving help service. Rana and Kerry helped make my move successful. Thank You.Timothy M. | Overall Experience
Rana and her team cannot do enough for you. Rana is thoroughly professional and extraordinarily caring. I highly recommend this facility and UHaul is very lucky to have someone like Rana.Alistair D. | First Impressions
My overall experience with Ubox rental and storage was very disappointing and frustrating (East location). Rena did her best to help make the return process much easier.Elisha M. | Overall Experience
very friendly and prompt serviceMark B. | Overall Experience
Professional & courteous, I enjoyed making this reservation & check in was quick but through, I even rented a storage unit, very clean & secureraymond o. | Reservación
NingunoDanielle P. | Overall Experience
Kerry's an excellent communicator. She reached out to me multiple times to make sure I was getting the delivery when I needed it. She is smart and knows how to handle the fork truck w/ precision.clay s. | Overall Experience
N/Crudy h. | Overall Experience
Excellent service!maria f. | Overall Experience
Easy access and friendly staff!LAura A. | Overall Experience
Great customer service by Rana Strivelli who assisted me with unique billing instructions and account adjustments related to the 2 pods I rented. Her assistance was most appreciated.mary lee t. | Overall Experience
Staff is very helpful and friendly.Rocio B. | Overall Experience
Kerry displayed excellent communication with regards to delivery and pickup of my UBox. She was extremely helpful and answered all questions with a professional attitude.Eric H. | Overall Experience
The staff is extremely helpful.Rocio B. | Overall Experience
Rana was excellent and helped us greatly. movers arrived late 8:30pm and she stayed open so the movers could pick up our uboxes . I never went to the location so I can't answer questions 1-3marissa m. | Overall Experience
Although I had some issues accessing my Ubox containers, the staff were very friendly and helpful. I appreciate their efforts to make things right.Rocio B. | Overall Experience
Still getting the place together but the customer service makes up for any facility issues that arise.kayla h. | Overall Experience
Delivery was on time / ahead of schedule. Driver/forklift operator was exceptionally competent, friendly and helpful. I would use U-Haul Moving in the future.Phil J J. | Overall Experience
Employees were very nice and helpful and extremely efficient. Terry was able to deliver the uboxes to a difficult location and picked them up right away. Extremely satisfied. Great employees.Theresa S. | Overall Experience
No issues. What I expected.Craig F. | Overall Experience
Loved, loved, loved this move with U boxes. Driver was so nice to work with.Jean G. | Overall Experience
All of my boxes were delivered late. I did not receive my discount for the boxes late delivery. I was not contacted by anyone to schedule the delivery. While not an option, I did not actually visit.Katherine V. | Overall Experience
I'm rating the whole company, not the Asheville facility. Rana was very helpful in the end, but the experience was very stressful because of getting one person on the phone at sending me to anotAileen W. | Overall Experience
I never saw the storage facility. Am not able to evaluateKittie F. | Overall Experience
My only complaint is not with the facility or staff but the fact that I was given the wrong address for the arrival of the U-Box when I placed the reservation. The staff here helped me locate it.Tammy S. | Overall Experience
....michael n. | Overall Experience
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