Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There's always room for improvement l. I'd have to think about it concerning u guys thank u. 100 thumbs up!
Kirby Thomas
Rating:
5.0
Great people
Robert Gilbert
Rating:
5.0
Customer did not leave a comment.
Ronnie Mcneese
Rating:
5.0
Customer did not leave a comment.
Charlie Williams
Rating:
4.0
Customer did not leave a comment.
James Fox
Rating:
5.0
Customer did not leave a comment.
Enrique Bustos
Rating:
5.0
Customer did not leave a comment.
ANDREA ARY
|
First Impressions
Rating:
5.0
Great customer service
Guadalupe Avalos
Rating:
5.0
Customer did not leave a comment.
Coby Haberthur
Rating:
5.0
Customer did not leave a comment.
Trent Morris
Rating:
5.0
quick and easy return
Steve West
Rating:
5.0
Customer did not leave a comment.
Michael Diaz
Rating:
1.0
First, I reserved a truck in Canyon but had to get the truck at this location in a completely different town. Second, the mobile check-in / pick-up didn't work. Third, the truck was filthy - I could barely see out of the windshield before cleaning it myself. Fortunately, Jaycie was there at 7:00 a.m. She was the only bright spot with this process. I have no intention of ever using U-Haul again.
TREVOR HALL
Rating:
5.0
Customer did not leave a comment.
Roy Abram
Rating:
3.0
Rite now yall have my bank account screwed up the full charge went through andstill have3 pending charges on top up that a total of 600 when my bill was 300 really need to figure out how to do this differently the girl who was helping us didn't really know what she was talking about
James Clark
Rating:
3.0
There wasn’t a return address on the contract, only a city so I didn’t know where to take it. My son missed his flight home because of the time it took to find a location.
Tresa Taylor
Rating:
5.0
Even with all of the stress of wild fires in Amarillo area your personnel worked hard to overcome obstacles presented and while it was done with additional time and money We did meet our objectives for the day
Thanks for all the years of flawless service
David
David Atnip
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ricky Rollo
Rating:
5.0
Customer did not leave a comment.
LANDON FOSTER
Rating:
2.0
way too damn expensive for what i thought we got but overall it’s fine i guess but it costed me out the ass for 4 days in my opinion for NO REASON.
kyler battin
Rating:
5.0
Quick, easy, friendly experience!
Sandi Attaway
Rating:
5.0
Everything was great. The only thing that would have been better is if the return lanes were open. Equipment was being stored there. Otherwise Awesome!
robert talkington
Rating:
5.0
Customer did not leave a comment.
William Nolan
Rating:
5.0
Staff here were very quick and helpful.
Conor Byrt
Rating:
4.0
Customer did not leave a comment.
Jason Riede
Rating:
5.0
Customer did not leave a comment.
Brock James
Rating:
5.0
Nothing that I can see the employees do a great job
Billie Balder
Rating:
5.0
Customer did not leave a comment.
Beverly Snider
Rating:
3.0
Customer did not leave a comment.
SHELIA THANERS
Rating:
1.0
The manager was so rude we will never use
U-haul ever again!!!
Walter Cranmer
Rating:
3.0
Customer did not leave a comment.
Veronica Arredondo
Rating:
3.0
Keep a tracking device on all trailers. My entire was stolen in Amarillo Texas and Uhaul informed me that they do not put trackers on all of the trailers? WHY? Everything I owned was in this UHaul.
Make sure you get a trailer with a tracking device!
Kimberly Millwood
Rating:
5.0
prices for one way truck rental is outrageous. Does not seem in line with the cost of living at all.....500 miles for $900? assinine. The truck was great....but the cost is astronomical and unacceptable. would not recommend.
Allan Miller
Rating:
5.0
Customer did not leave a comment.
James Lewing
Rating:
5.0
Very nice people
Michael Welty
Rating:
1.0
I picked up the truck and it worked fine when I drove it about 3 miles to my house. About an hour later I moved the truck from the front of my house to the back and the truck would not shift out of first gear. I unloaded the truck and brought it back to the pick up location (about an hour after picking it up) and asked to be switched to a different truck. They had another 15' truck on the lot. They would not switch me to the other truck, said I had to go through Roadside Assistance which I did not have time to do. I ended up driving the truck and hoped it would work properly. Fortunately, it did. You made your problem, my problem, which sucked.
Craig Quam
Rating:
5.0
Customer did not leave a comment.
Ashton Switzer
|
Online Move In
Rating:
1.0
I was asked by the U-Haul store to return my truck five hours after I picked it up because they issued me an in-town truck for my out of state travel. My truck was already backed and I was on my out of town. I had to turn around, drive back to the store, and was delayed 4 hrs to change trucks and move my furniture once again. The movers broke items while moving my furniture and I was issued $60.00 in gas credit, but ended up filling the new truck with $58.00 BRFORE I left town. Worst experience in my life. Thank you for the $2.00 inconvenience back pay.
Ghada Wahdan
Rating:
5.0
Easy and fast customer service was excellent. I will tell others about the location to rent U-HAUL .
Edita Weatherford
Rating:
5.0
Customer did not leave a comment.
Jessica Brown
Rating:
2.0
I was charged insurance without my permission. I wanted to argue the point but I was under pressure and had an appointment to get to.
Eugene Mcandrew
Rating:
5.0
This is my preferred location because I always get friendly, efficient service.
Rose Wilkerson
Rating:
5.0
Customer did not leave a comment.
THOMAS SMITH
Rating:
1.0
Customer did not leave a comment.
Emilio Degollado
Rating:
5.0
Customer did not leave a comment.
Cody Sparks
|
Overall Experience
Rating:
5.0
Excellent and efficient service
Ricardo GRANADOS
Rating:
3.0
Customer did not leave a comment.
VICTORIA NIXON
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MORGAN LAFOUNTAIN
|
Overall Experience
Rating:
3.0
Was told at drop off that I couldn’t be reimbursed for the early return of the trailer which is what I was told at pick up.
Michael Parker
Rating:
5.0
Customer did not leave a comment.
Mark Spencer
Rating:
4.0
Customer did not leave a comment.
Sandra Mcbride
Rating:
3.0
The people I rented from had some trouble getting things together this morning. The person I dealt with returning was great.
The storage facility definitely doesn’t seem up to standards for the cost of things but I was too tired to find a new storage facility after moving all day. It smells like straight up moth balls; not a fan of that.
Overall, it was a decent experience and could have been worse.
Jacy Butler
Rating:
5.0
Theyer really good team
JOTYAR OMAR
Rating:
5.0
Glad you are here. Glad to be here.
Darrell Hunt
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES MORASKY
Rating:
5.0
Don't change
arlen redelsperger
Rating:
5.0
Make repairs to the trucks. Just glad to get rid of it!
STEPHANIE RISLEY
Rating:
5.0
Return staff extremely professional and courteous!! Thanks for having staff as great as they are will rent from uhaul 100 % of the time no where else!!
Brandon Thornberry
Rating:
5.0
You guys are awesome.
Everybody understood my situation and was able to accommodate my needs even when I was unable to keep my contract ..
I never got to use my unit due to lack of transportation but from what I was able to see you have an incredible facility and the security you provide tops it all.
If I need a unit at another time I will.call you guys.
Thank you everybody fircall your assistance,
Sherrie Moke
Sherrie Moke
|
Overall Experience
Rating:
5.0
The staff at the 5316 Canyon Dr. location in Amarillo TX were very helpful with my rental. My biggest problem was with the U-Haul website. It was difficult locating the places where I wanted to go.
Iris Atchison
Rating:
5.0
Customer did not leave a comment.
JAMES MORASKY
Rating:
5.0
Love the Amarillo people, they tried their hardest to fix the laziness from Grand Junction crew. I will never use Uhaul again after this.
JACOB WALKER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mark Coker
Rating:
3.0
This is the first time I've ever encountered a storage unit measured UP in the long dimension and if I had known about it before I rented it, I would've chosen a different size. The price was the deciding factor though, as I opted for only a temporary space, but if I need to rent space in the future, I will call first to verify the configuration.
Michael Boyd
|
First Impressions
Rating:
4.0
I ordered but did not receive 1/2 dozen cargo blankets.
Kurt Schoch
Rating:
4.0
Customer did not leave a comment.
Brad Summersell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francisco Lopez
Rating:
5.0
Customer did not leave a comment.
Tim Alvardo
Rating:
5.0
All good. Thank you
Sylvia Romero
Rating:
5.0
Great customer service!!! Matt, Abraham and Alex were courteous and went above and beyond to make sure we had everything for a smooth move. Highly recommend the location on Western for all of your moving needs!
Crystal Ivey
Rating:
5.0
Customer did not leave a comment.
George Watts
Rating:
5.0
Customer did not leave a comment.
Susanna Sanchez
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Amanda Anstine
|
Online Move In
Rating:
3.0
Service for U-Haul pick was very poor. I rented 2 different U-Haul trucks this past weekend. Each time I did Mobil pick up both times and both times got to this location and truck was between 2 other trucks bumper to bumper and truck was not even ready. Had to go in both times to get keys and :nd truck I had to wait 30 minutes for them to finally move it and had to do lease contract inside store when I did Mobile pick up . I returned the 2 nd truck and was going to by a lock that was priced at 8.95 on tag on shelf and the guy was cashing me out and told me my total is 17.44 I mentioned the tag says 8.95 he told me and I quote : the tag is a lie it’s 17.44 I’m not changing the price we haven’t got our new tags in to change so 17.44 is your total: I told him wow you doubled the price it says and then again he said 17.44 is your total I said I’m not going to pay that when price is marked he then said whatever don’t buy it’s not the price on tag it changed and said to me “ take it for 17.44 or your not getting I have other things to do besides worry about a lock” I said never mind I won’t buy it and he said ok then leave without it . I left and I really don’t know what the problem is at this location but I don’t feel comfortable with the location and I was going to get a storage unit but this location has lost my business and my respect
RACHEL HARDY
Rating:
5.0
Great job as always. I always know U-Haul is going to do it right.
Russell Hawkins
Rating:
5.0
Customer did not leave a comment.
amanda hendricks
Rating:
5.0
Customer did not leave a comment.
gerald malkuch
Rating:
5.0
My experience here was seamless and satisfactory.
Julian Hicks
Rating:
4.0
Customer did not leave a comment.
MORGAN LAFOUNTAIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Guadalupe Beltran
Rating:
5.0
Thanks again
Ramon Paz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Breia Jicha
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Renae Smith
Rating:
4.0
Customer did not leave a comment.
Amy Newlon
Rating:
3.0
Ended up being way more than was listed in my original check out online. Tank was barely above 1/8th full when I got it.
Leigha Harbeitner
Rating:
5.0
Had an issue and had to call for roadside service. After waiting 2 hours I called my own roadside service and had the issue resolved in 15 minutes. I paid the extra insurance which obviously didn't matter when it came to needing service.
Kathryn Engler Reid
Rating:
5.0
Customer did not leave a comment.
Alan Hazlett
Rating:
4.0
Dead mouse in my storage, buy at least it was dead
Kim Bowen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darryl Gaddy
Rating:
5.0
Customer did not leave a comment.
Tara Lowery-Hart
Rating:
4.0
Customer did not leave a comment.
James Lanham
Rating:
5.0
Have always had the equipment I've needed on hand, clean, and ready to go. Both check out and check in have been quick and easy.
Scott Williams
Rating:
3.0
Customer did not leave a comment.
BRYAN WILBUR
Rating:
1.0
You should honor the rates you provide on the website when reserving equipment. I got charged about $200 extra when picking up the trailer dolly. Also, I could not pick the Safemove option and had to pick the SafeMove Plus on the website. The truck was not clean inside. The Uhaul location had not protection pads although it said it did online.
Emad Manla
Rating:
5.0
Manager was very nice.
Gene miller
Rating:
5.0
The staff at this location are wonderful.
Mary Dugger
Rating:
4.0
Customer did not leave a comment.
Jeff Vanderford
Rating:
5.0
Customer did not leave a comment.
Jason Chiwala
Rating:
4.0
Customer did not leave a comment.
Ted McCollum
Rating:
1.0
The process was over complicated. The first truck electric system and headlight were out. The second was not full of gas. It used to be pay either milage or gas, now it's both.
Brent Crooks
Rating:
5.0
The employees here were and are always so friendly
Valerie Bossett-Owens
Rating:
3.0
The system is not communicating in a synchronize manner: local stores and online. Bought 6 packing tapes online, sent only one but didn't communicate on the deficiency of 5 packing tapes. When came to 3 local stores in San Antonio and Amarillo, none of customer reps could help to pick up the remaining 5 tapes. Called customer service online and was told the tapes will be delivered next week; our moving is this week. We have 3 young kids and a van to drive about. Original reservation to pickup the truck was 5 minutes away and was made 3 weeks ago for 8am. Less than a week before moving, the location changed, 20 minutes away with almost an hour trip. The whole family had to go. Be ready for surprises at UHaul when it comes to customer services. However, UHaul is business that make our moving anywhere affordable. It's promises to customers needs improvement.
Phuong Le
Rating:
4.0
Friendly staff. But the website has way too much upselling, and the advertised prices are kinda misleading. I would prefer more transparency about the actual prices a person will pay. Most people today can barely afford food, so budgeting is important.
Shelli Reynolds
Rating:
5.0
Customer did not leave a comment.
Stacey Burley
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jamie Rice
Rating:
5.0
Customer did not leave a comment.
Brian Hildinger
Rating:
5.0
The young man who checked me in and unhitched the trailer was friendly and he had a great personality.
Larry Moore
Rating:
5.0
Customer did not leave a comment.
JORGE SIFUENTES
Rating:
4.0
When I returned the trailer, the attendant who disconnected it from my car was inappropriately dressed, which is a black mark against your company's image.
David Murchison
Rating:
5.0
Picking up the U-haul was easy. The dropping off had simple instructions just follow each steps. My 1st time renting a truck and everything was good. Thank you.
Marcos Cruz
Rating:
5.0
Customer did not leave a comment.
Skylar Adams
Rating:
4.0
Everything was good. The trailer pulled well and we had no problem
Terry Houk
Rating:
5.0
Young African American gentleman was very professional and provided the highest customer service.
timothy winter
Rating:
5.0
Customer did not leave a comment.
Trent Morris
Rating:
5.0
Customer did not leave a comment.
PAMELA JACKSON
|
Overall Experience
Rating:
5.0
Was a perfect move
Robert Nelson
|
First Impressions
Rating:
5.0
I. love the cleanness and security. The staff was above great. Thanks
Randy May
Randy May
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patsy L Gagnon
|
First Impressions
Rating:
3.0
There is sometimes when you walk in there is no one at the desk to help you
KIMBERLY BISHOP
|
First Impressions
Rating:
1.0
Incredibly understaffed. I’ve called trying to speak to someone multiple times, different days and there is never anyone to answer the phone. I had issues with my unit being locked when it shouldn’t have been, TWICE. I called and was actually able to speak to someone, they told me it would be taken care of and a week later it still was not.
Would not recommend.
Christy Noriega
|
Overall Experience
Rating:
5.0
I love the place and it’s is clean
FATU WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAKAYLA ALMAZAN
|
First Impressions
Rating:
5.0
Great friendly service! Check in was quick and I was given information that I needed that should be told to clients that purchase the insurance for any truck, trailer or auto transport.
cristinia paiz
|
First Impressions
Rating:
5.0
Perfect service, perfect equipment. Good price.
ruben lovato
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Micheal Balverde
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert Shaw
|
Overall Experience
Rating:
1.0
I was locked out of my storage unit and was not able to be resolved.put me out of my way at least 24 hours
Michael Wheeler
|
First Impressions
Rating:
4.0
Facility seemed pretty secure but the storage room itself had no lighting. I paid for a climate controlled room but could not tell if had heat or air conditioning; only that it was an inside room. I don't think anything got ruined, though. Kudos to the awesome, friendly staff! They were great!
Carolyn Henderson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lynnette Aston
|
Overall Experience
Rating:
4.0
The only complaint I have is that I was told that there were no available units in the kind and the size I had chosen when I made the reservation.
cristinia paiz
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Chris Huerta
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Micheal Balverde
|
First Impressions
Rating:
4.0
I reported checking out to staff person the Thursday
Before we had to be out. The someone called on Tuesday to ask if we were out. The right hand does not know what the left hand is doing
Bill Pollard
|
Overall Experience
Rating:
4.0
Everything was good except for some of the employees language. Customers don’t appreciate foul language.
JODI davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Nailor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Gonzales
|
First Impressions
Rating:
4.0
They had some movers to move my stuff to another storage and I scraped up my entertainment center also they broke the real on the side of my bed other than that everything was okay
Stacey Burley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly Fritz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Shaw
|
First Impressions
Rating:
5.0
Online and app Communication about location could have been better. It took forever for the map of the facility to load in the app. But, when I went inside, Abraham, the man at the desk, was very helpful and explained how everything worked.
Erica Adkins
|
Online Move In
Rating:
1.0
The place is very unfriendly. I had to go to the office every time I wanted in my unit. They were always working on something. Their work trucks were in the way loading and unloading my stuff for being a new faculty. It was very dirty. The elevator sounded like it was going to break down. I would never recommend this place. It should be reported to OSHA
Robin Meyers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacey Burley
|
First Impressions
Rating:
5.0
Practically everyone we encountered at this facility was friendly, helpful and open to help us in any way.
carol crisp
|
First Impressions
Rating:
5.0
Thank You for all your help.
Melody Lowe
|
First Impressions
Rating:
5.0
All the staff was very friendly and was able to answer any questions that we had.
Angela Brooks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Nailor
|
First Impressions
Rating:
5.0
They were very helpful from the beginning.
gustavo vaquera
|
Overall Experience
Rating:
5.0
The staff was very helpful and friendly. Very professional thank you for your help.
mike moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin Modest
|
First Impressions
Rating:
5.0
This storage unit was very helpful when we got there he offered me a different storage unit and besides having to go to the third the third floor he offered me one outside which was way more convenient that's exactly what I need it plus he handled the the issue that I had with Maria's store over there on 6th Street and I believe his name was Daniel but yes I would recommend this storage unit to anybody and everybody thank you
Michelle Gallegos
|
First Impressions
Rating:
3.0
I would love to give a five star rating but I made my reservation online for a first floor storage unit and was told there were none available. There seems to be a disconnect between the online system and local availability process. Jaci was a tremendous help.
As I walked around the storage area it appeared to be the first floor had many units available but the manager did no want to rent them?
Douglas Beck
|
First Impressions
Rating:
5.0
Was greeted well..quickly set up and a very pleasant experience all around..thank you.
LINDA MEYERS
|
First Impressions
Rating:
1.0
I called had reserved rental space of 10 x 23 x 6. When got there did not have., I had rented a dolly did not have, I had asked for a 20 foot didn’t have. I did get an 15 foot. Asked for rental space on the base floor Did not have! Had to get two units on the third floor very inconvenient, elevator would not hold to get everything on other people need it, of course. equipment was in adequate to move stuff. Regular full-size bed and queen bed was falling over the sides of it.. I have furniture to move it adequate to put on the third floor and have to move it. 2 to 300 feet from elevator inconvenient all the way around had five people helping took over two hours to unload boxes and two mattresses and one couch.. waste of my time and renting the U-Haul need to be refunded the U-Haul because I have to rent one again tomorrow to finish The job! didn’t have access like I was told to the building for 24 hours was told at 8 o’clock could not come back had two more loads at least and there were homeless people staying, there and was told we had to leave bye U Haul people. They said they could do nothing about homeless people being there in the building! So therefore it was unsafe to come back and was unable to come back because both of these situations … Would like my U-Haul money refunded because I have to rent another one to take care of the move and complete what should’ve been completed the day before. I have a Realtor coming tomorrow Monday 26 June. to take pictures of my house which is not ready now. To put on the market for sale. This is a big deal
robecca robledo
|
First Impressions
Rating:
5.0
Very helpful and nice.
Robin Meyers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LESA NORDEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peggy Newman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kylea Broom
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Whitfield
|
Overall Experience
Rating:
3.0
I canceled the storage unit a month ago and still was getting notices that I was late on payments. Due to construction, there was no fence around the units anymore.
Aaron Patton
|
Overall Experience
Rating:
1.0
Store owner should not speak ill of customers in front of customers while on speaker phone.
rebecca rodriguez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deree Murray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANNY WOLF
|
Overall Experience
Rating:
5.0
You are awesome
IBRAHIM TOSUN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Graeson Hendricks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allen Fitts
|
Overall Experience
Rating:
2.0
I just moved from Dallas to Amarillo in Jan when I rented a unit at this facility. I attempted to move out March 3rd after signing a lease at my new place and the system wouldn’t let me because my payment was do March 1st. I called the customer service line and was told Uhauls policy is to charge you a full month even if you don’t need it for the month because it was past my due date. But the nice representative did state that usually in circumstances like mine the area manager would probably only charge me for the time I needed or prorated.. So I called and was over talked by Abe , he was very rude I asked him to please stop over talking me and let me get a word in and he refused. He also tried to make a side deal with my boyfriend by letting us come pay $80 for one day to let us get into the storage get our things and then he would lock it back up. Crazy right? I refused to agree to that because let’s be honest that’s still a rip off. Long story short I was charged $147 for the month of March and I moved out March 3rd how fair is that? Plus I paid for a moving truck for a day. I have never been treated this way at Budget trucks or Self Storage. Or any storage company for that matter. Most companies allow you to pay a prorated amount upon move out day but not U-Haul. They steal from long time customers or at least this location does. Please beware of this.
SHAMANE MCCULLOUGH
|
Overall Experience
Rating:
5.0
Everything was exceptional other than my U-Haul Truck breaking down after being driven 5 miles. So inconvenient for me.
DELILAH URIAS
|
First Impressions
Rating:
5.0
Excellent customer service’
Dwana Martin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kim Bowen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheynne Nava
|
First Impressions
Rating:
3.0
I didn't like that everything I called, I couldn't talk to a person it office. Also that there are lots of extra bugs in storage, I know there will be some but doesn't seem to get sprayed for bugs enough.
Margie Cano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy Matlock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cheyenne Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe David Villarreal
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ernest villalovos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carolyn lucas
|
First Impressions
Rating:
2.0
With the new construction and the raising of the rent .was not safe and was over priced
Jerilynne Donnell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICKY CASEY
|
First Impressions
Rating:
5.0
Most these questions don't apply...Interaction was on the phone. I was well informed and taken care of. Thanks you Daniel* manager*
MARTHA VANDEVENTER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jonathan Klem
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Glenn Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul Hanna
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joseph Canady
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERRY GLEN MAIDEN
|
Overall Experience
Rating:
5.0
I was by far not the best customer for the last year or so— which I greatly apologize!
But for the entire 2-3(ish) years I was there, the service was perfect, and everyone was helpful and understanding! Enjoyed my time!
Dana Contreras
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen Brown
|
First Impressions
Rating:
5.0
I had some personal issues over the weekend & had to call uhaul & explain a few things & the ladies I talked to were so nice & respectful to me! I can't tell you how much that helped !! Keep up the great work uhaul !!! Thank yall !
Kelly Grizzle
|
First Impressions
Rating:
1.0
Poor management. Seems that no one is in charge, and no one knows what's going on.
christy maxwell
|
Overall Experience
Rating:
2.0
I was bounced around both by online reservations and at the locations....I had to pick up a truck at another location and get my storage unit at another location while the reservations on line gave me another location...wasting my time and cost me hundreds of dollars for your computer and reservation system which the attendants do not know how to use
DANIEL GUGINO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIE FLEUR
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Sara garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chase Cooke
|
Overall Experience
Rating:
5.0
Nice people nice manager
nyingma daniels
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gilbert Nettleton
|
Overall Experience
Rating:
5.0
8 had an amazing experience. Upon arriving we found the unit that customer service assigned us to be to too small so I went to talk to Daniel and he had no problem upgrading us to a bigger unit.
Elizabeth sims
|
Online Move In
Rating:
5.0
Danielle and staff have always been super helpful. I would recommend this UHaul site to anyone!!
dawn denney
|
Overall Experience
Rating:
5.0
Very good
Keith Barnes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deree Murray
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
CHARLES WINSTEAD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK PETERS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sara garcia
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CHARLES WINSTEAD
|
First Impressions
Rating:
4.0
Construction work going on
Molly Hawn
|
First Impressions
Rating:
1.0
Extremely poor communication. Customer service through phone near useless and store phone never answered
Salvador Guerrero Beltran
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Sheehan
|
Overall Experience
Rating:
4.0
Storage had no lighting.
Tim Lawson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron Thompson
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
hayley branscum
|
Overall Experience
Rating:
5.0
Was very happy either service!
Ron Schmehr
|
First Impressions
Rating:
5.0
Easy znd convenient!
Debra Hix
|
Online Move In
Rating:
5.0
Too bad we had to move because of the renovation y'all are doing. Thanks
Marry Hernandez
|
Overall Experience
Rating:
3.0
Our stuff was stolen from our camper, the person there took pictures and said they would look at the cameras. When I checked back a couple of months later they forgot to even record the incident or check the cameras. The manager seemed to have covered the fact that it wasn’t taken care of by saying “they never check cameras for stolen incidents”
Hector Mendoza
|
Overall Experience
Rating:
1.0
Very poor customer service. After being a customer for 2 years was told to get my stuff out with only a week warning they where closing the rv parking. Also parts where stolen off my camper
Zach Hampton
|
Overall Experience
Rating:
5.0
Can you please send the receipt to jewell.moore@hrblock.com
Jewell Moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
10K MOBIL WASH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH REED
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
carla nuss
|
Overall Experience
Rating:
5.0
It was quick and easy to set up, the facilities were clean and the dolly’s were always available. If I need a storage facility again, I would come back.
Lindsay Platzek
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reed Ellis
|
Overall Experience
Rating:
4.0
Friendly staff. Decent rates.
jeffery jones
|
First Impressions
Rating:
5.0
They only had one size unit available which was still too small I called their other location they had even a smaller unit only available then right at the last minute as I was in the parking lot they informed me at the location I was at that they were able to get me a slightly bigger unit that one had just become available instead of letting me drive off they took the time and consideration I greatly appreciate it I would highly recommend U-Haul for storage and moving it was an interesting experience for the fact that the employees actually cared about someone even like me to walk in and still find me a better unit and not giving up in doing so that is an act of service you do not see too often anymore to go a little above and beyond goes a long way thank you don't stop hiring employees like that and continue your services as is
Michael Blank
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DENISE MARTIN
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
david whitacere
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Reed Ellis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEMETRIA GRADY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca Gulde
|
Overall Experience
Rating:
4.0
Gate had a few issues. Had to put in code multiple times for it to open.
Todd Munkres
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Philip Buckalew
|
Overall Experience
Rating:
2.0
I was very dissatisfied with the service I received. Moving into my unit should’ve been super easy because I had a reservation, but when I got there you didn’t have a unit available in the size I reserved and your employees tried to railroad me into paying more for a bigger unit when I didn’t need more storage space. If someone makes a reservation you should always be prepared to honor that reservation, or at least honor that price, without customers having to argue with 3 different employees.
Maria Galles
|
Overall Experience
Rating:
5.0
Clean and weather proofed. easy access and very secure.
Claudia Correa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pedro Bonilla
|
First Impressions
Rating:
5.0
Everyone was very friendly. It was clean and easily accessible.
Timothy Nickles
|
First Impressions
Rating:
3.0
The first guy that helped me reserved everything but told me that the first month wouldn't be free and that that has never been a "thing" then told me that I could turn in the truck late after hours. Then came back in and another employee told me the exact opposite. It would be great to have all workers on the same page with the company policies to reduce confusion. Other than that my experience with uhaul has always been good.
Jodie Morin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Valeria Pando
|
First Impressions
Rating:
3.0
Storage units are poorly maintained
Dylon Peabody
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Philip Buckalew
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CODY HOWELL
|
First Impressions
Rating:
5.0
Great service
Crystal Russell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PEDRO VASQUEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johnnie Lanham
|
Overall Experience
Rating:
5.0
Some counter training is still needed for the new but, your people go way above and beyond to help very appreciated. I have suggested your location to very many people. I work for the city and see a lot every day. Thank you.😁
keith osbin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
hayley branscum
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica Milbach
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pam barrett
|
Overall Experience
Rating:
5.0
This location is excellent. Much better than the rest of the corporation’ overall
Scott Middleton
|
Overall Experience
Rating:
3.0
On u-boxes, you are great but vehicle storage is horrible. My Motorhome was vandalized and catalytic converter was stolen. It had only been in storage for 5 weeks. You refund my money for July storage. Then texts are sent to me about not paying and late charges. Received several of this texts from Dan Somers. It took multiple calls to straighten this out. Poor customer service.
Leeann Burnam
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
tonya Valdez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
William Humiston
|
Overall Experience
Rating:
5.0
After dealing with a number of uhaul “facilities@ this is the ONLY one that had any clue about anything. The two young men there were friendly, professional and very helpful. Ian and Jaden? They were great. Don’t use another facility.
Scott Middleton
|
First Impressions
Rating:
5.0
Keep up the good service thank you.
Joe Castillo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Cantu
|
Overall Experience
Rating:
1.0
The door to our unit was broken & took several complaints from us before it was fixed. The staff were rude, hateful, & unhelpful on multiple occasions. Most of the time I felt like they were inconvenienced just by being there. I would not recommend this facility.
CRYSTAL NUNLEY
|
Overall Experience
Rating:
5.0
Thank you for being there for us when we needed you!😊
Rebecca Bixler
|
Overall Experience
Rating:
4.0
Most of staff very helpful. You have one guy who flippant and rude to customers in the store and on the phone. He also wasn’t a team player. He tried to show his superiors over other workers. He refused to get the assistant manager. I know him when I see him. His attitude could cause the list of future customers.
Leeann Burnam
|
First Impressions
Rating:
4.0
Although a little shorthanded at times the staff are very friendly knowledgeable especially the manager Dan. He's always so calm and knows what he's doing. Highly recommend this location
Shaun Swift
|
Overall Experience
Rating:
5.0
Very courteous and friendly staff, and they went out of their way to help.
William Humiston
|
First Impressions
Rating:
3.0
I have never had a bad experience with Uhaul outside of every time I visit or use this location it takes so long for me to helped or get anything done. Staff are very helpful and kind, but facility is very understaffed. All I needed to do was check out of my unit and I waited 35 minutes just to hand in a lock and get a receipt. My need was less than 2 minutes long and I waited 35.
This is not the first time I have waited here. Great place, but poorly staffed.
Eric Chavez
|
Overall Experience
Rating:
5.0
Only negative doesn’t offer military discount which is sad
Johnnie Lanham
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shayden cowin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Glenn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIM KENWORTHY
|
Overall Experience
Rating:
2.0
Storage was fine, its yall employees that suck. Rude as and just the worst. Except Jayde, he was cool.
Devin Hall
|
Overall Experience
Rating:
5.0
The whole expierience was great my only problem is i was told the unit he switched me to from my original choice was bigger but in fact its smaller and its not big enough for what i need to store
Kimberly Lynch
|
First Impressions
Rating:
5.0
0
Sierra Laird
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA DARNALL
|
First Impressions
Rating:
5.0
great service, Jayden was very professional and knowledgably
DANIEL SOMMERS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lake Youngblood
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAVIER ALVARADO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rebecca patterson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Haden
|
Overall Experience
Rating:
4.0
Everyone was very helpful
Jillian Hammerle
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
tammie hotchkiss
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CHARLES SNELL
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
don shawhart
|
Overall Experience
Rating:
5.0
These employees at Western street and Canyon E-way are always friendly and helpful! Always!!
kim Bowers
|
First Impressions
Rating:
5.0
Friendly workers, easy process.
skylar adams
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Steve Garcia
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry Mullenix
|
First Impressions
Rating:
5.0
Great experience with check-in, move-in, and rental! Very kind staff and manager made certain we were able to access the unit within minutes of our rental.
John Landon
|
First Impressions
Rating:
5.0
Friendly, and painless
Stuart Lee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Guy Martin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Caleb Bell
|
Overall Experience
Rating:
5.0
Very easy to work with
Garry Virden
|
Overall Experience
Rating:
2.0
We had our camper burglarized and have a loss of over $3,000. UHaul failed to notify us that there was already a prior break in at their facility. The lot is not secure and should have razor wire installed.
Renee Faltys
|
Overall Experience
Rating:
5.0
Dan was very friendly and informative.
Virgina Coker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martha Nilsson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Caleb Bell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
larry mulleni
|
Overall Experience
Rating:
4.0
Uhaul has served our community for many years.its hard work for your employee's to take the time to generate your paperwork on top getting what the customer needs. Purchases like boxes take way to long. I feel sorry for your underpaid employees.
leisa hand
|
Overall Experience
Rating:
4.0
The storage room needed lighting. It was kind of dark. The only light came from the hallway outside the room
Stan Wilson
|
Overall Experience
Rating:
4.0
Very helpful when my daughter needed to quickly store her belongings during the COVID-19 situation. Thank you!
beth henderson
|
Overall Experience
Rating:
5.0
Great storage facility and great staff!
Tyler Cowan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa Ponce
|
First Impressions
Rating:
2.0
The only complaint I have with U-Haul is in regards to the processing automatic draft payments and the $15 dollar processing fee associated with deactivated debit cards. In this modern electronic banking world in which we all live, fraudulent activity on one's debit/bank account is very common occurrence. Fraudulent activity almost always triggers one's debit card to be deactivated by the issuing banking institution and requires the holder of the debit card to contact every entity that has an automatic draft or auto pay associated. Rather than offer a courtesy call, email, etc. when a payment is declined by a debit card that has been deactivated due to fraudulent activity, U-Haul simply adds a $15 fee as if the account was overdrawn. The storage facility to which I moved to does not tack on ridiculous fees and offers a courtesy call when payment cannot be processed.
Mike Moreland
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
tom johnstone
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
brenda lowe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
barbara tyler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james reeves
|
First Impressions
Rating:
1.0
Had a vehicle in storage for months and turns out this location leaves the gate open all hours of the day and night and pays no attention to customer belongings. I decided to have the car shipped to me upon finding this out, the truck driver was able to enter the facility, work with a local tow driver, get to the back where my truck was, load it and drove off without so much as a gate code. Had also been trying to get in contact with the employees on location to help set up the shipping and for over a month all I could reach is corporate customer service because the location refused to answer or return any calls. I also ended up paying an extra month because of the same issue. Do not reccomend. Search elsewhere for a storage facility.
andrea moon
|
Overall Experience
Rating:
5.0
Very nice to work with
Garry Virden
|
First Impressions
Rating:
3.0
I had no choice but to move from Uhaul to another storage unit because my monthly payment went up. I got the same size unit for $40 less a month. The pricing is ridiculous.
Justin Randall
|
Overall Experience
Rating:
3.0
Just won't work with me at all when I was diagnosed with stage 3 cancer.
Cindy Bellah
|
Overall Experience
Rating:
2.0
When I first set up my account I reserved the biggest room available. When I showed up I was told they don’t do reservations and my unit wasn’t available. I had nothing but trouble for two years.
Kyle Arnett
|
Overall Experience
Rating:
5.0
This place was very helpful.
dana yarger
|
Overall Experience
Rating:
5.0
I have been doing business with U Haul for many yrs always find it a great place
betty penney
|
Overall Experience
Rating:
3.0
It was expensive
Sexton Curry
|
Overall Experience
Rating:
5.0
Sound piece of mind knowing our possessions were protected
trent massey
|
Overall Experience
Rating:
4.0
Lane and his coworkers were very professional and helpful in arranging the storage unit rental. Also helpful was the access for the area, which enabled quick unloading.
Philip Jackson
|
First Impressions
Rating:
5.0
Great experience! Will use uhaul in the future!
jenna herd
|
Overall Experience
Rating:
4.0
Great staff clean place
trevor sinclair
|
Overall Experience
Rating:
5.0
Great experience, no issues! Will use again for sure!!
Juan Ortiz
|
First Impressions
Rating:
2.0
Not very happy that I had to pay whole month's rental because I couldn't make it by 4/14 got home the 20th cleared the storage out shouldn't have to pay for a whole month for 6 days
SHAWN BURKS
|
Overall Experience
Rating:
5.0
The customer service was outstanding. Very friendly service. They bent over backwards to accommodate my needs.
Donald Thomas
|
First Impressions
Rating:
1.0
Order fell through twice on a 15’ truck. A lot of paper work texting calls for nothing. Wasted a lot of time for noting. Don’t make promises your company can’t deliver..
leisa hand
|
First Impressions
Rating:
4.0
Everything was great, The only problem I ever experienced was with the card reader for access into the storage area which only occurred 2 or 3 times
robert davis
|
Overall Experience
Rating:
5.0
The team in Amarillo were very informative as well as accommodating. Wasn't aware that I had a months FREE for storage until I arrived at their location. This saved me a time & pricing is competitive.
Good friendly quick service. With clean facilities
Byron Riemer
|
Overall Experience
Rating:
5.0
Very helpful staff.
Will return next time needed.
Thanks again, Brad F.
brad finch
|
Overall Experience
Rating:
5.0
I very seldom give out complements but you folks were outstanding, and went above expectations! Wonderful experience.. Thanks
Judge Herman
richard herman
|
Overall Experience
Rating:
4.0
x
CHARLES LACKEY
|
Overall Experience
Rating:
5.0
very helpful
ALICE CAROLYN BARNETT
|
Overall Experience
Rating:
5.0
Facility excellent. Condition of contents in U-box not good.
Mark Wiest
|
Overall Experience
Rating:
5.0
Thanks
CATHY BONDS
|
Overall Experience
Rating:
5.0
The service when we arrived at the Oklahoma destination was not friendly nor welcoming. We asked for help to take the car hauler and vehicle off of the U-Haul. We were treated very rude.
Debbie Hamilton
|
Overall Experience
Rating:
5.0
Had no problems easy in and out. Clean units. Will use U-Haul again if needed.
Charles Herbert
|
Overall Experience
Rating:
5.0
Only thing is I wish it was a 24 hour unit without having to purchase that option
marisa jacquez
|
Overall Experience
Rating:
5.0
Thank you Colten and staff did great job overall on customer service and needs. Look forward to doing business with you in near future.
Thank you,
Manuel Fernandez
manuel fernandez
|
Overall Experience
Rating:
1.0
Had roaches when I got my stuff back
David Tolbert
|
Overall Experience
Rating:
4.0
Staff went above and beyond to help us get a dead battery charged when we had to move out of our lot.