Customer Reviews for U-Haul Moving & Storage of Snellville

2,549 comentarios

2161 Hewatt Rd   Snellville, GA 30048
(W of Snellville On Hwy 78)

(770) 979-5237

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 979-5237

2161 Hewatt Rd
Snellville, GA 30048
(W of Snellville On Hwy 78)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The truck was marginal. It had and intermittent miss backfire and loss of power at all speeds. Had a very strong vibration between 62 and 67 MPH. I arrived back it the Hewatt Road store to drop off at 7:02 PM. I was informed by the staff that I needed to use the app to check in as they had shut down inside already. The first time I tried to use the app said it could not find my location. Your instructions to do this on an IPhone were useless with my IPhone 6. There is no top address bar or any AA there. My phone is set to provide location to apps. I started fresh on the app again and the provide location button would not work at all. It just sat there like I had not tapped yo provide location. Store staff said just to leave the keys and they would check the unit in and fix any issues in the AM, which they did.

LEON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
5.0

Nothing. You are doing a great job!!!!

RAYMOND R. 
Clasificación:
4.0

The engine's state of tune was bad enough to cause safety issues.

Eric S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALMEDA M. 
Clasificación:
5.0

Truck requires maintenance

NAKIA D. 
Clasificación:
1.0

Truck was terrible at braking and the transmission needed tuning b/c if you took your foot off the gas it downshifted and the rpms went up super high. This in turn caused for a faster burn of fuel and it did this weird kickback thing when you pressed the gas. Would NOT recommend. Staff was rude and unhelpful.

CREONA B. 
Clasificación:
5.0

Two employees spent too much time helping one customer who was at the wrong location one should have helped me.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINNETTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashoun M. 
Clasificación:
5.0

Manager asked me to wash truck or pay $250 for truck wash

Jitendra J. 
Clasificación:
1.0

Customer Service was horrible. The uhaul truck would not go over 40 mph up hill 20 mph. Finally, I made it to my warehouse and there was water in the back of the truck causing over $7k worth of damages. I will not advise anyone to rent from this location. Trucks are old and smells and if it's raining outside let's pray your items can be salvageable

ERICKA R. 
Clasificación:
5.0

Staff was very courteous and helpful!!

BENNY R. 
Clasificación:
1.0

I am really upset because the truck you gave me check engine light came on truck was cutting off gas fumes was all inside of the truck it was a terrible ordeal. For me and my family to have to inhale all of those fuels inside the truck. Need someone to get in touch with me ASAP!!

JARVISON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom W. 
Clasificación:
1.0

We elected to do mobile check in. So when we arrived , the gentleman (Aaron, I believe), says "this location does NOT do mobile check in ". So we had to start the whole contract over. This is after I was CHARGED!!! So after 2 CC charges and a FRUSTRATING contract resubmission- we've decided to never use this location again and to tell others verbally AND on social media not to! This was SO inconvenient and annoying. Very poor service arrangement for this location and I BETTER get refunded the double charge!!!!

simone T. 
Clasificación:
5.0

Great service from the guy's working there.

Carl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDERICK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KHAISHA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGGIE V. 
Clasificación:
3.0

My storage unit was DISGUSTING when I moved out. No fewer than 4 dead birds, a huge bird's nest, urine and feces from God knows what on some items. My couch and love seat were destroyed. The manager was very nice. I showed him pictures. He said they would take care of removing the couch and love seat and the cleaning.

STEPHANIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKENDRIA C. 
Clasificación:
5.0

Great Service!

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERISA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA G. 
Clasificación:
5.0

I have been using this location for years. This is the best crew ever!!

James F. 
Clasificación:
4.0

A little more courtesy from the staff.

Sean S. 
Clasificación:
3.0

Service was great. The equipment was not. The roof literally had a hole in it and I rented the trailer for 3 days and it rained

CHELSEA R. 
Clasificación:
5.0

No complaints, quick and easy!

MICHAEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIEGO C. 
Clasificación:
5.0

cost of one way

ROY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JENNIFER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

I had a 07:00 pick up and had to wait until 07:10 while the attendant parked the trucks that had been dropped off overnight. I didn't realize I had signed up for the morning show. Somebody giving you attitude when you have not had your coffee is not a good combination either. Other than U-Haul's website running slower than I don't know what and losing half of my account info no real issues. I know the guy on the counter won't be there next time i come in. Merry Christmas and here's to a more normal and prosperous New Year!!

James p F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NKENGE W. 
Clasificación:
1.0

The employee very rude and disrespectful. No good customer service. A ladyb was rude to me very disrespectful.

ALFRED Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Great experience with staff..

ALLEN S. 
Clasificación:
4.0

Direction to location of rental could have been better. Parking slots need numbers repainted

STEPHONE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX F. 
Clasificación:
5.0

Staff was quick and courteous!

TIFFANIE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenya H. 
Clasificación:
5.0

All Great. need more help on the floor

LINCOLN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAMLIN D. 
Clasificación:
5.0

After hours drop is not too accurate or straightforward when using the application..

GIBRIL S. 
Clasificación:
5.0

I don't think there was anything that could have improved my experience. Christina was great when I arrived to pick up my reserved truck and also upon my return. The young man helping her during my return was great as well. Would go to this location again!

KAROLINA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEASUNCION S. 
Clasificación:
2.0

No one called me to let me know when my car was ready. In spite of me calling numerous times to inquire about the status, no one answered the phone and the call kept rolling over to the call center which also had no clue regarding my install. The initial wait to simply drop my key off for the hitch install was ridiculous. I am not impressed with customer service. When I arrived to pick up my car (not knowing if it would be ready or not), the 2 employees were chatting with one another casually at the desk. Never answered any of the calls i attempted

Rita B. 
Clasificación:
3.0

My uhal was ok but the tow dolly had several issues which made my move very complicated and hard it also delayed me for a whole day

Latanya T. 
Clasificación:
4.0

Tire pressure light was on Cost more then rents from Lowe's for a two hour errand. Lowe's truck would run me $33 not $49 from Uhual

KOMAIL K. 
Clasificación:
5.0

A motor operator hoist

Jeffrey T. 
Clasificación:
1.0

The representative told me they didn't have military discount and gave me an extra day instead and a extra 100 miles then I ended up getting charged that extra day. When I called I was informed that representatives aren't allowed to do that… that 80 dollars I lost hoping the automated recording helps me

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY D. 
Clasificación:
4.0

This store is my favorite! The staff really tries to please it's customers!

nancy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BYRON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

HARRY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRANCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD G. 
Clasificación:
3.0

Staff more than two. Arrived two days early to drop off the truck five people ahead of me in line and only one employee the other employee was out to lunch, this was on a Thursday around 1:00

ROBERT G. 
Clasificación:
5.0

👍🏻

Jerrold P. 
Clasificación:
5.0

Continue working together and being in a stand for each other. Great team

BEVERLY F. 
Clasificación:
3.0

I was initially charged based on my expected mileage but I actually drove much less than that. I'm still waiting for my refund.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELE W. 
Clasificación:
5.0

I gave the rating an excellent however there was an employee car parked in the driveway of getting into the storage facility she eventually came and moved the car when we got done loading everything but other than that I’ll give the facility a A+

Cecilia O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
4.0

Good job.

Dwayne S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS P. 
Clasificación:
2.0

Drive cabin dirty with previous driver garbage found under seats and cup holder grime and dirt from multiple users. Also, hand trucks stored in back with a seal strap which blocked space and had to be removed to allow us to add all items for moving. We were then charged for use of hand trucks because we broke the seal. Hand trucks should not be on truck unless ordered.

JODIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE D. 
Clasificación:
5.0

Got truck pickup too far from my location despite 3days prior booking... Drop off was to be in same location, which is another hurdle to me drive back 30miles to drop off!

VENKATA SIVA SAT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
1.0

My truck break down waiting 3 hrs fot roadside assistance the mechanic was great but i need reim fir yesterday

DALTON C. 
Clasificación:
5.0

Efficient as is. Staff is courteous, service was timely & a great location.

DENISE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH M. 
Clasificación:
5.0

The entire experience was great and the staff was very polite.

donald O. 
Clasificación:
5.0

Be more clear about the total price. You expect soneto h and you get charge for more other things which makes more expensive

JUAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONELL B. 
Clasificación:
4.0

Not reroute existing reservations

GINGER C. 
Clasificación:
1.0

I had to come twice to this location to pick up the trailer because no employees could be located in the building. No one would answer the phone either. Trailer came off hitch when traveling back unloaded. Scariest moment ever!

Monica K. 
Clasificación:
3.0

My experience with the counter people was as expected. However, the man who hooked up my trailer and then received it when I was finished was great. He is good at what he does, greeted me with a smile, and made the experience very enjoyable.

GERALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY W. 
Clasificación:
5.0

I wouldn't change a thing.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KALITA J.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Neomi B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone W.  |  First Impressions 
Clasificación:
5.0

My overall experience was certainly a good one! Thank you for making my transition a pleasant one.

Cynthia K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorna B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

TANGELA A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ariana B.  |  Online Move In 
Clasificación:
3.0

My reservation couldn't be found on the computer until I showed the reservation I had on my phone. The young man was truly helpful but as I heard him talking to his manager to help him with working the system the manager was rude. When he asked if I can get the free month she adamantly said no and I still had to pay extra for the additional storage. With all the aggravation the least the manager for this location could have done was work with us better to help instead of sounding irritated with her employee for contacting her and not honoring the first month free promotion online. I'm very disappointed with our treatment.

Kristen C.  |  Online Move In 
Clasificación:
5.0

I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I'm grateful that she was there because it's clear she's very experienced and great with customers. Thank you so much

THAIS D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thaddeus e.  |  First Impressions 
Clasificación:
5.0

They where very helpful and patient with me and that it very easy ,so thanks so much for all your did

deandrea a.  |  First Impressions 
Clasificación:
5.0

Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.

Troy H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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