Customer Reviews for U-Haul Moving & Storage of Smithtown

3,901 comentarios

771 Nesconset Hwy   Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

(631) 724-2482

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(631) 724-2482

771 Nesconset Hwy
Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very smooth rental was in and out with no problems!! Van was clean and drove like a beast. Employees were sweet and helpful, absolutely recommend this U-haul.

ALEXISRAE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan s.  |  First Impressions 
Clasificación:
4.0

Overall the vehicle was clean however the windshield was very dirty

SUEANNE V. 
Clasificación:
5.0

Both men were a pleasure. Helped with everything and very courteous.

JOHNJOSEPH B. 
Clasificación:
5.0

Thank you for another great rental. This time I use the cargo van, Ford vehicle. It was a new, I love the back up camera and side window fora better view on my side. Bravo to U-Haul team.

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASMICHAEL H. 
Clasificación:
5.0

Your staff is friendly and helpful.

PASQUALEVICTOR I. 
Clasificación:
5.0

Customer service was exceptional! Alexa (?) was super awesome. I did recommend to all of my friends!!! Thank you U Haul!!!!

CAROLE D. 
Clasificación:
5.0

Always use this location for my truck/trailer rentals. Staff is active and ready to help. Propane is a plus too!!

ALEXISRAE L. 
Clasificación:
5.0

This is a test. Please ignore. Everyone at 806072 is amazing.

MICHAELA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNAA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANG C. 
Clasificación:
5.0

Smithtown location was great. Staff was friendly and professional. I Had originally reserved a truck at Centereach location for convenience. When I recieved confirmation text , it sent me to this location. Was not happy. I understand if equipment is not returned. But as customers we make reservations in advance assuming other party will deliver. And of course you have our credit card number and we have No recourse. This is no reflection on Smithtown branch. They were great. Armand Lafond

armand L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray M. 
Clasificación:
5.0

I did not receive my final bill that was to be emailed Other wise everything was awesome!!!

ROBERTL JR Y. 
Clasificación:
5.0

Jenny was very professional and a big help with our in person reservation and the young women who helped us when picking up and returning was also excellent!

ROBERTVINCENT H. 
Clasificación:
5.0

Nothing.. All went smoothly.. Alexis was a bog help as always! A+++++

AMYS S. 
Clasificación:
5.0

Always a great job

JOHNF H. 
Clasificación:
3.0

Upon return the line was very long, they said I could leave the keys and they would close out my return, needless to say I never got an email that it was closed so now I have to call to find out what the deal is.

NICHOLAST S. 
Clasificación:
5.0

.

GLENN B. 
Clasificación:
3.0

Poor equipment, no hooks , seem people at this location don't care. Informed manager and she blamed main office. Trailer is dangerous to work with. No way to hook straps. Police issued warrant that I had trailer without hooks, danger to public safety. No ticket.

Schlomo A. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRYANT K.  |  Overall Experience 
Clasificación:
5.0

This was the quickest and most polite and helpful place I have ever dealt with. I was having a horrible day and they definitely made it better. Quick polite,very knowledgeable about explaining trailer use connecting everything. Best uhaul hands down.

Joseph R. 
Clasificación:
5.0

The employees there go above and beyond to be helpful.

DEBORAHC M. 
Clasificación:
4.0

Only issue is unit is downstairs with no elevator. A little difficult to get heavy and large items down 2 flights of stairs

Ellen N.  |  Online Move In 
Clasificación:
5.0

There was a mix up with my reservation and I ended up getting a different truck. Alexis was very apologetic for the mixed up and adjusted my bill to make it up to me. Overall I was not very happy with the uhaul experience until I returned the truck and dealt with Alexis.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TENAJSASKIA Z. 
Clasificación:
5.0

I'm a multi-time user and every rental has been a pleasure.

GLENNW B. 
Clasificación:
5.0

Everything was great

DIANNEJEANETTE L. 
Clasificación:
5.0

The two employees at the location were great, friendly and prompt. The facility is spotless and well stocked. There is nothing that needs to be improved at this location.

DONALDJOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMBARTLEY B. 
Clasificación:
5.0

Painless process , everything ready upon arrival and quick drop off .

SEANF G. 
Clasificación:
1.0

Absolutely AWFUL Experience with U HAUL. I made the reservation for Massapequa. You changed it to Rosedale. 20 Miles away. Then I go there, fill out all the info for pick up only to find you already rented it out. Then had to go 50 miles the opposite direction to get it. THE WORST CUSTOMER SERVICE FROM U Haul. Not the person at the desk. UHAUL Management sucks. You have no concern for your customers. There were other customers there also complaining about the same thing getting their rentals. I will not recommend your services and hopefully never have to use you again. PLUS, I let everyone know at the car show (1000's of people) how awful this went.

ROBERTCHARLES JR C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michelle P.  |  Online Move In 
Clasificación:
1.0

Where the storage units are down stairs is not climate controlled like advertised. Extremely hot inside

Anthony P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PASQUALEVICTOR I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis O. 
Clasificación:
2.0

Front end on truck was broken.

SCOTT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
1.0

We went after hours and didn't have access to a ramp. I had many heavy items that needed to be stored and between my mother and I, we had to take everything down a flight of stairs. They should allow the use of a ramp for after hours.

Ximena A.  |  Online Move In 
Clasificación:
5.0

People very helpful. Made renting the truck easy.

Peter O. 
Clasificación:
5.0

The tires on the trailer were not in good condition. However, the staff at the location were fantastic.

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GIUSEPPE L.  |  Overall Experience 
Clasificación:
5.0

good service, good location, not much to improve upon.

ANDREWR E. 
Clasificación:
5.0

Awesome store

Bryan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle L. 
Clasificación:
5.0

I wish you had more large trucks. I had to settle for 10ft and had to do 3 trips costing me over 200 for just over 24hrs. Other than that uhaul is a great idea

CR C. 
Clasificación:
5.0

WORKERS WERE PLEASANT, EXTREMELY HELPFUL

ANTHONYE SR E. 
Clasificación:
5.0

Efficient and friendly. Great value

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL JR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFREDJOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM D. 
Clasificación:
3.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

very clean premesis staff very helpful in and out quickly

Alex E.  |  First Impressions 
Clasificación:
5.0

None. Everything was great. Thank you.

SUSANV V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAM K. 
Clasificación:
5.0

Awesome service quick and ez

LIVIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHANS G. 
Clasificación:
3.0

They said the gas tank was full but it was only at about 3/4 so when I filled it up and returned to the Annapolis location and saw that the needle goes way further on the gauge, I felt like I was gypped by 10-15 dollars. And if I returned it with the amount of fuel I left with I probably would've been charged a fee costing over 70 dollars. I would like some sort of reimbursement for that, I have a picture of what the gauge looked like when I picked it up.

BRENDANP T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc E. 
Clasificación:
5.0

The Change Oil Light was on from the moment I picked up the van.

James A. 
Clasificación:
5.0

good job

Jianjun Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON F. 
Clasificación:
5.0

I rented the 4x7 cargo trailer. Everything was fine, except a swing up jack would have been very helpful on the hitch.

BRENDANJ M. 
Clasificación:
5.0

Jenny was helpful, friendly and efficient. It was my first time renting a trailer and first time at this location, and the whole process was easy and fast! I was a little concerned at first--email stating I needed a pre-tow check out-called to ask about it but number took me to general Uhaul center. Weird that I couldn't just call the center and speak to someone behind the desk. I ended up just arriving early in case an inspection was needed. After checking in at the front desk, another employee checked out our trailer/hooked it all up quickly and was also very nice. Overall great experience-would definitely rent from here again!

Ryan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

SELENAMARIE L. 
Clasificación:
3.0

Upon arriving and pulling in to the equipment return lane nobody ever approached or came out. I went inside and found two workers just chatting, so I felt they just weren't paying attention. After this they instructed me where they would like the trailer put on the lot and that was it.

Greg T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
5.0

Great job. Very easy to return.

jeff P. 
Clasificación:
5.0

Great experience all around!!

MARIET L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
4.0

After the confusion of picking up the truck in the correct place I wanted to return truck one day early to a haul facility 2 miles from were I moved my daughter in . But was told no had to return it to Smithtown which was 50 miles away . I parked it in parking lot the night before and had to return it by 10 am the next morning, and got 2 calls at 730 and 8 wanting to know where keys were , knowing I had till 10am to return truck

WILLIAMJ F. 
Clasificación:
5.0

Nothing Brian and Ken are professional and courteous

CHRISTOPHERM S. 
Clasificación:
5.0

The Smithtown U-Haul staff are helpful and make it easy to rent a Truck or Van. Great Customer Service.

NEILB S. 
Clasificación:
5.0

Alexis was amazing! Great rep for Uhaul! So helpful and kind. The best!

mitchell W. 
Clasificación:
4.0

El cliente no dejó un comentario.

William C.  |  First Impressions 
Clasificación:
4.0

It is kind of difficult to process the online service return from an android phone, other than that everything was great 👍

CESAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

gregory M. 
Clasificación:
5.0

My o my disappointment was I was given a truck that costed more miles per gallon and told there were no others when booking but many were there upon arrival and return.

Davi T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINS A. 
Clasificación:
4.0

Please double check the cabs for trash inside the bottom storage compartment.

Justin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jovenal F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKW C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
4.0

This UHaul location is great. Everyone is top notch from the front desk to the return area The best place around for rentals

martin B. 
Clasificación:
1.0

El cliente no dejó un comentario.

HOLLI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikolaos M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra K. 
Clasificación:
5.0

The facilities were clean and neat-as was the truck. Employee was friendly and efficient. Perfect experience!

Candice A. 
Clasificación:
4.0

I never got a receipt. Was told it would be emailed to me

Brian O. 
Clasificación:
5.0

Excellent service and equipment.

JOSEPHG T. 
Clasificación:
5.0

YOUNG LADY WHO SERVICED ME WAS EXCELLENT !!!!!

JOSEPHT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL S. 
Clasificación:
5.0

Excellent experience

Joseph R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLESCARROLL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTTCHARLES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESJOHN S. 
Clasificación:
5.0

Gracias

Thomas M.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything. You guys were great!!!

gilad l.  |  Overall Experience 
Clasificación:
5.0

People was very nice and kind

Vincent G.  |  First Impressions 
Clasificación:
5.0

The woman that helped me was very welcoming and assisted me as soon as I walked in the door. She explained everything to me and her positive, friendly attitude was extremely refreshing. Suzanne Coughlin

Suzanne C.  |  First Impressions 
Clasificación:
3.0

The online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.

Renzo C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marcia c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doonna P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John L.  |  First Impressions 
Clasificación:
5.0

Service was exceptional

christine d.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly service

Lawrence F. | Reservación
No se han enviado comentarios para esta ubicación.

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