Customer Reviews for U-Haul Moving & Storage of Smithtown

3736 comentarios

771 Nesconset Hwy   Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

(631) 724-2482

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(631) 724-2482

771 Nesconset Hwy
Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KEVINPATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEILB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL S. 
Clasificación:
5.0

Expectations met.

Matthew D. 
Clasificación:
4.0

Everything was smooth. Store was a little disorganized inside. But nice employees and easy pick up and return.

JOSEPHP JR C. 
Clasificación:
1.0

Pick up the phone. Been on hold for over 1hr keep getting transferred to different locations .

STEVENM C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephan R. 
Clasificación:
5.0

aaaaaaaaa111111111

HENRYGEORGE W. 
Clasificación:
5.0

Excellent Service. Thank you!

gregory M. 
Clasificación:
5.0

Rental booking was a snap and the van impeccable and handled great. The rental staff was professional and made the whole process a pleasure. Would definitely rent from uhaul again.

DAVIDJAMES R. 
Clasificación:
5.0

Nothing had a great experience.

PATRICKSCOT S. 
Clasificación:
5.0

U-Haul representative was very courteous and helpful, thank you!

ANTHONYJOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
4.0

Test the battery to make sure it is fully charged before releasing the vehicle. Battery died when we were in Manhattan. Had to wait for road service. Very inconvenient. The $20 discount they applied for the hassle didn't really cover the pain we experienced.

John C. 
Clasificación:
5.0

Very professional

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shilei T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHFRANCIS M. 
Clasificación:
5.0

Alexis was great and so pleasant to deal with

TINA-MARIE K. 
Clasificación:
5.0

Fast, friendly service.

Doreen V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNISJAMES K. 
Clasificación:
5.0

Great service!

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNESTB S. 
Clasificación:
5.0

Truck smelled of cigarettes smoke

DENNIS T. 
Clasificación:
5.0

The staff was amazing and very helpful

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pui San Louis L. 
Clasificación:
5.0

The gentleman that unloaded my trailer from my truck was professionally wonderful

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon G. 
Clasificación:
4.0

All windows on the truck were filthy and when I attempted to use the windshield wipers the wiper blade and wiper arm fell off. Other than that the truck ran great and I had an uneventful trip from NY to Florida.

Richard H. 
Clasificación:
5.0

Your team was courteous, professional and the equipment worked as expected

ERICP H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVENM Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHURD R. 
Clasificación:
1.0

Assistant manager Alexis was rude and threatening. I would like a General Manager to contact me to discuss further after reviewing the call we had about 6:30 pm on Saturday. She threatened to charge me a late fee and hung up on me when she couldn't prove her point.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stan W. 
Clasificación:
5.0

The staff was extremely nice, supportive, helpful, and courteous. The cargo van was clean, exactly what I needed, and ran well. I would 100% rent from this location again, and will recommend to all in the area.

JONATHANH S. 
Clasificación:
2.0

The ramp was not clean a lot of oil and grease on it .I could not walk on it .not good

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher S. 
Clasificación:
5.0

Every body working at this location showed me the upmost respect and was helpful in any of my requests I wish I had some of those employees in my business

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

We all the rental I have used. It would be nice to see some type of give back to customers that used uhaul all the time

PETER R. 
Clasificación:
3.0

Have more available drop off locations, where the customer doesn't have to return property back to the same pick up location.

RONALDJORGE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

Location always does excellent work and very friendly

Timothy W. 
Clasificación:
5.0

I would like to see EZPass made available for long or out of state trips. Car rental companies do it so it must be available. Also windshield wipers should be checked more often for replacement. While mine were good they could have been better.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne N. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD ANDREW E. 
Clasificación:
3.0

I came to this location three times - once to have my hitch inspected, once to pick up the trailer, and then to return it. The first ti?e, the initial greeting by the clerk was surly, like I was interrupting him, even though he was doing nothing at the time. Second visit was all positive. The woman behind the counter made me feel like she was happy to see me. Return visit started out a little dismissive but ended well. Equipment was all fine. You just need some additional training on your welcoming experience.

Gregory D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELIKA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shari M. 
Clasificación:
5.0

Everything was great. Maybe just a reminder when you are giving the customer the keys to check the app or for a text to confirm the mileage and condition of the van before leaving the facility. I noticed the text, but if I did not look at my phone I would have just driven off without confirming.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKHEIL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Estro V. 
Clasificación:
5.0

Very helpful and clear and concise. Nice guy as well

thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIMEA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Husyen A. 
Clasificación:
1.0

Very disappointed not very honest and shady people just not used to it I will never rent anything from U-Haul over again

RICHARD B. 
Clasificación:
5.0

All good

Duane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas G. 
Clasificación:
5.0

Overall, has NOTHING to do with the location in Smithtown: if you confirm a reservation with a “guaranteed” availability, make sure the availability is guaranteed. I spent overall more than two hours on Saturday to finally get the equipment which was first guaranteed to be picked up in Weymouth, MA. The guy there was extremely unfriendly and overwhelmed. Overall an awful customer experience.

Stephan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNAM A. 
Clasificación:
5.0

Top notch customer service at this location. We will use this facility going forward.

Tom B. 
Clasificación:
5.0

Truck was ready, staff was friendly and competent and price was as expected. No issues.

David B. 
Clasificación:
1.0

Customer complaint number 3123967

Jeron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

Excellent facility on Nesconset Highway, Smithtown.

CHARLESALEXANDER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel I. 
Clasificación:
5.0

Nothing.

anthony V. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHYJ W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAITLINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORAAYMEE G. 
Clasificación:
5.0

Not alot of room here ... UHAUL made a VERY difficult situation into a very smooth transitiin to our new home. One thing... Google maps has incorrect instructions as to how to drop off trucks to Nesconset location coming west bound smithtown left on somerset then turning right into a Taco Bell...

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESL V. 
Clasificación:
5.0

Price of pickup is expensive compared to Home Depot.

PEDRO JR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

WOW not a thing. The young person at the branch when I picked up the van was EXCELLENT and should be told so. Cant wait to rent again. Thanks George

george F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONYP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
4.0

The truck had a smoker prior to me and the ashtray was not cleaned out. Also the app directed me to a lockbox on the vehicle but the location had the lockbox in a different location so I couldn't use contactless checkout.

Andrew M. 
Clasificación:
5.0

My rep was a complete professional and took the time to explain all of my options. I could not be happier with the service I received.

ALEXJOSEPH S. 
Clasificación:
5.0

Great experience. Fast check in and check out. Helpful with the equipment.

JAMESMARTIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathan K. 
Clasificación:
2.0

Make clearly parked spots for return and clean up the Taco Bell wrappers strewn about

Brian E. 
Clasificación:
1.0

Picked trailer up and was told it was due back by end of day Saturday. I get a nasty phone call from a female working at the location demanding the trailer back asap. I told her what I was told when picking up and she was nasty and asked me "what am I suppose to tell my customer". I hurried up and emptied the trailer, having not even been able to use it and returned it. While waiting to return it, the same female on the phone was complaining about me to a customer telling him I was inconsiderate.

ANDREw C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvatore E. 
Clasificación:
4.0

ND

Johnny W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

I do not make a habit of writing letters of praise but I must commend the people we met at the Nesconset U Haul on Long Island. You walk in and George and Jenny are welcoming. They explained our options, they didn't have an attitude as we debated. They had the credit card machine placed far from them because of the Covid. They wished us a safe trip. The van was clean, and on as we left the shop. They were lovely people. Please let them know I took the time to write this. If you are looking for people to move up in your organization- Jenny and George are terrific. Ellen Hauptman

JOAQUIM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIUWAI L. 
Clasificación:
1.0

Worst service ever people where rude and unprofessional

ANGELOJ L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andriwarren O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R.  |  Overall Experience 
Clasificación:
3.0

The online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.

Renzo C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marcia c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doonna P.  |  Online Move In 
Clasificación:
5.0

I have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.

ELEANORE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

matt T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John L.  |  First Impressions 
Clasificación:
5.0

Everything went well and the service was very good.

Joe F.  |  Overall Experience 
Clasificación:
4.0

Gracias

GEORGE M.  |  Overall Experience 
Clasificación:
3.0

Too expensive

MICHAEL A.  |  Overall Experience 
Clasificación:
5.0

Amazing service My things were found as I left them Definitely recommend

kyla l.  |  Overall Experience 
Clasificación:
5.0

The young lady there was fantastic

MIKE S.  |  Overall Experience 
Clasificación:
5.0

Service was exceptional

christine d.  |  First Impressions 
Clasificación:
5.0

Very helpful!!

Lisa F.  |  First Impressions 
Clasificación:
5.0

The staff was always helpful , friendly & knowledgeable

Melinda S.  |  Overall Experience 
Clasificación:
5.0

Did everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!

Loretta B.  |  First Impressions 
Clasificación:
3.0

We were disappointed to find mold growing on the furniture in our unit. It was bit damp. Wondering when the last time the humidifiers worked properly. Just thought you should know.

Barbara W.  |  Overall Experience 
Clasificación:
5.0

The staff is always helpful & friendly.

Melinda S.  |  Overall Experience 
Clasificación:
5.0

Clean, professional & fast. Great experience & would recommend.

Caroline S.  |  Overall Experience 
Clasificación:
5.0

I always felt like my possessions were safe and secure. Gracias.

BARBARA A.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

David R.  |  Overall Experience 
Clasificación:
5.0

The team in Smithtown (Nesconset Highway) was very responsive and helpful with my requests. While not always easy to contact them via telephone, in-person service was great!

Matthew W.  |  Overall Experience 
Clasificación:
4.0

Very helpful and good customer service. Associate was personable and generally interested in helping out.

Barbara W. | Reservación
Clasificación:
5.0

Very helpful and friendly service

Lawrence F. | Reservación
No se han enviado comentarios para esta ubicación.

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