Customer Reviews for U-Haul Moving & Storage of Smithtown

4,228 comentarios

771 Nesconset Hwy   Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

(631) 724-2482

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(631) 724-2482

771 Nesconset Hwy
Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Used after hours drop off

Lynn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

thank you for all the service you do. Special thank you to the associate who called me to remind my missed driver's license after i returned the truck.

Naveen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert N. 
Clasificación:
1.0

Had it for less than 30min did not use but was charged

William N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose L. 
Clasificación:
5.0

overall good experience

Hoontae S. 
Clasificación:
5.0

Guys were professional and friendly and super relaxed made the total experience effortless

JAMESM K. 
Clasificación:
5.0

Staff at this location was very friendly and helped me to move into the storage unit. I sincerely appreciate and would recommend this Uhaul Storage facility to anyone. Very clean and all needed move in equipment were provided free of cost. New locks with key were provided free of cost for the storage unit. Very professional !!!

Ravichandar V.  |  First Impressions 
Clasificación:
5.0

Was very happy with the experience

James J D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
1.0

Only had one staff member. He was very nice but the wait was way to long for a drop off.

PAULFRANK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURENJ P. 
Clasificación:
5.0

Keep up the good work.

Joseph C. 
Clasificación:
5.0

Make arrangement for Coffee until 9:00 am. Thanks. 😊

Syed A. 
Clasificación:
5.0

Excellent experience, thank you!

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve N. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine R. 
Clasificación:
5.0

Add windshield check for rock nics before approval

MATTHEWJ N. 
Clasificación:
5.0

The drop off app. is a burden after a long hot day the last thing I want to do is log on and take pictures or else a $20 fee........I liked it when you would just drop the keys in the drop box and go. Beside my phones battery was done and I couldn't check out ...........

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONSO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russ K. 
Clasificación:
5.0

Everything was perfect. Thanks

Nicholas M. 
Clasificación:
5.0

Customer service was exceptional

John M. 
Clasificación:
5.0

Staff were very friendly, and accommodating!

Shaun P. 
Clasificación:
5.0

I would not use the first location my experience there was horrendous

damion C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

I always come here to rent the car trailer. No complaints.

George M. 
Clasificación:
4.0

Great staff and good service. 👍

Nikolaos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell G. 
Clasificación:
5.0

10 foot truck it was a good size to bring home my new intex pool and filter for the kids

James D. 
Clasificación:
5.0

Always a pleasure at this location clean trucks the first transit is very nice

Anthony W. 
Clasificación:
5.0

The girl that usually helps me was not there today but the guys on staff helped me out the truck ended up being less expensive than I had guessed

Sagar B. 
Clasificación:
4.0

Never recieved an email with my final total, had to look up in the app!

David Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin T. 
Clasificación:
5.0

Trucks need to be more fuel efficient.

Vincent G. 
Clasificación:
5.0

Manager was great, no problems at all

StephenLicata L. 
Clasificación:
5.0

No suggestions.

STEVEN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roy F. 
Clasificación:
4.0

Literally, all I could possibly ask for is for the staff to smile more.

robert S. 
Clasificación:
5.0

Professional service and easy to deal with

Anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexa W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMGEORGE C. 
Clasificación:
5.0

This place saved the day! We had booked one at another location that we couldn't pick up--no answer.

Heather S. 
Clasificación:
5.0

Everything was excellent

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

lesley M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

Nothing different. Best place to rent a truck

WILLIAMMACMURRAY R. 
Clasificación:
5.0

Make a picture of windshield to make sure no rock nicks or cracks when checking

MATTHEWJ N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
2.0

The associate I spoke with did not take me out to the truck to show me where it was parked or to make sure everything was in proper and working order. The truck sounded like the transmission was about to go…would make sure if renting from this place…have them check the truck

Leandro F. 
Clasificación:
5.0

It is great. I have nothing to add. I've been with you guys for over 10 years

Emmanuel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K. 
Clasificación:
3.0

$2 fee per mile is very expensive

joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
5.0

Totally satisfied with the service.

Joseph T. 
Clasificación:
4.0

Staff was professional, efficient and courteous. Smooth rental of 6 x 12 cargo trailer.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zimeng Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tozer S.  |  Overall Experience 
Clasificación:
5.0

I do wish first floor units had an elevator access. The stairs and tight turns made moving a bit more difficult.

Cydni M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Reina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex D. 
Clasificación:
5.0

Don't change anything

Stephen D. 
Clasificación:
5.0

Totally satisfied with the service.

Joseph T. 
Clasificación:
1.0

I had no issue with the pick up or the truck itself. But the self drop off was a nightmare, I tried for 30 minutes to make an account to drop it off and failed every single time. I tried to call a number to get help was on hold for 30 minutes to be told she could not help me. It is not a user friendly drop off, I was trying to drop at it off and get back home I ended up spending an hour not even able to figure out if I did it correctly.

Michael I. 
Clasificación:
5.0

My experience was excellent. Alexis was very professional and a pleasure to deal with.

Peter T. 
Clasificación:
4.0

Truck had over 101K miles. When I went above 40, then applied the brakes, it felt like the front right wheel was going to fall off. I guess it goes both ways. My last rental had under 1,000mi on it.

John V. 
Clasificación:
5.0

My always go to spot when I need to rent a trailer , fast professional friendly service.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony F. 
Clasificación:
5.0

Nothing to improve moved my new pool wall and filters into my yard friendly service

Michael T. 
Clasificación:
5.0

Always great service

Derek G. 
Clasificación:
1.0

I want to lodge a formal complaint about the return employee who showed us a badge saying Bryan Dodge. He was incredibly disrespectful and dismissive of females m. He told me dawn Morton that i don't know how to read because on the most minuscule print it said gas would be 6.50 I would like a call from a senior executive to give more details on my interaction with this person. I believe he should not have interactions with customers

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

jay J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

I always rent from the same store and the ladies their are always on top of the customer service. Brand new van ran very smooth will definitely recommend.

TERENCE H. 
Clasificación:
5.0

Good experience

EVERETT M. 
Clasificación:
5.0

The location I dropped off at was perfect. However, I had to change my drop off location due the original location at swap and shop pawn 2369 middle country road, center reach, NY was closed even though their hours stated they were open. Which would have been fine to drop off and use the Uhaul web site to drop off at a closed business. But when we tried to drop off the truck there was NO clear place to leave the truck. The key drop off box was behind the building and surrounded by regular civilian cars. I had to change my location drop off due to the Uhaul web site not working. I could not get the Uhaul website to find my location which is required when you returned your vehicle. My other option was to use the scanner code on the “front door” of the pawn shop. Well there was NO code to scan code on the front door. I had to call and talk to multiple people from Uhaul before I found someone who could help me. While waiting in the back parking lot of this drop off location. What a nightmare. I finally got this woman named Lisa from Uhaul to switch my location to an actual Uhaul location. Which was extremely easy to do.

erich R. 
Clasificación:
5.0

Very satisfied with the overall service.

JOSEPHG T. 
Clasificación:
5.0

1st time using mobile app for this type of transaction. I was a little concerned, but the app is very good and the store was great. Vehicles very organized and the lock boxes and key drops were very well maintained. Would definitely do it again,

Charlie M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Italo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred R. 
Clasificación:
5.0

Friendly courteous service, the were able to fix the many errors made by Massachusetts personnel.

MICHAEL W. 
Clasificación:
5.0

Always a pleasant experience going there. Staff is friendly and helpful. My only issue was a trip where I went to purchase a box packing supplies that were cheaper on the website than in the store. I was told that you (U-haul) did not match your internet pricing and if I wanted to get that price we could order that way. Seems counter productive to me standing in front of an associate thay could easily accomodate the request. Again, staff was extremely pleasant , so it was not an issue as it was only $1 difference. Seems to me that the price shoild have been honored. Gracias.

KEVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy V. 
Clasificación:
5.0

Everyone was polite and efficient.

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fubao L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara A.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Renzo C.  |  Overall Experience 
Clasificación:
5.0

I loved to keep my things there. Very convenient, clean, with climate control and safe. Good quality of storage and the office support. Thank you guys for a good experience of safety quality. Irina.

irina s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA H.  |  Overall Experience 
Clasificación:
5.0

Only thing I didn’t like was I didn’t have access 24hours.

William C.  |  Overall Experience 
Clasificación:
5.0

Jorge and the staff were very helpful

Jodi W.  |  Online Move In 
Clasificación:
5.0

our 7 years with U Haul was safe, clean, and well overseen by the comoany

Lawrence F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bob p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASH JR S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

susan s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRYANT K.  |  Overall Experience 
Clasificación:
4.0

Only issue is unit is downstairs with no elevator. A little difficult to get heavy and large items down 2 flights of stairs

Ellen N.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

Michelle P.  |  Online Move In 
Clasificación:
1.0

Where the storage units are down stairs is not climate controlled like advertised. Extremely hot inside

Anthony P.  |  First Impressions 
Clasificación:
1.0

We went after hours and didn't have access to a ramp. I had many heavy items that needed to be stored and between my mother and I, we had to take everything down a flight of stairs. They should allow the use of a ramp for after hours.

Ximena A.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

GIUSEPPE L.  |  Overall Experience 
Clasificación:
5.0

very clean premesis staff very helpful in and out quickly

Alex E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

William C.  |  First Impressions 
Clasificación:
5.0

Gracias

Thomas M.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything. You guys were great!!!

gilad l.  |  Overall Experience 
Clasificación:
5.0

People was very nice and kind

Vincent G.  |  First Impressions 
Clasificación:
5.0

The woman that helped me was very welcoming and assisted me as soon as I walked in the door. She explained everything to me and her positive, friendly attitude was extremely refreshing. Suzanne Coughlin

Suzanne C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andriwarren O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R.  |  Overall Experience 
Clasificación:
3.0

The online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.

Renzo C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marcia c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doonna P.  |  Online Move In 
Clasificación:
5.0

I have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.

ELEANORE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

matt T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John L.  |  First Impressions 
Clasificación:
5.0

Everything went well and the service was very good.

Joe F.  |  Overall Experience 
Clasificación:
4.0

Gracias

GEORGE M.  |  Overall Experience 
Clasificación:
3.0

Too expensive

MICHAEL A.  |  Overall Experience 
Clasificación:
5.0

Amazing service My things were found as I left them Definitely recommend

kyla l.  |  Overall Experience 
Clasificación:
5.0

The young lady there was fantastic

MIKE S.  |  Overall Experience 
Clasificación:
5.0

Service was exceptional

christine d.  |  First Impressions 
Clasificación:
5.0

Very helpful!!

Lisa F.  |  First Impressions 
Clasificación:
5.0

The staff was always helpful , friendly & knowledgeable

Melinda S.  |  Overall Experience 
Clasificación:
5.0

Did everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!

Loretta B.  |  First Impressions 
Clasificación:
3.0

We were disappointed to find mold growing on the furniture in our unit. It was bit damp. Wondering when the last time the humidifiers worked properly. Just thought you should know.

Barbara W.  |  Overall Experience 
Clasificación:
5.0

The staff is always helpful & friendly.

Melinda S.  |  Overall Experience 
Clasificación:
5.0

Clean, professional & fast. Great experience & would recommend.

Caroline S.  |  Overall Experience 
Clasificación:
5.0

I always felt like my possessions were safe and secure. Gracias.

BARBARA A.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

David R.  |  Overall Experience 
Clasificación:
5.0

The team in Smithtown (Nesconset Highway) was very responsive and helpful with my requests. While not always easy to contact them via telephone, in-person service was great!

Matthew W.  |  Overall Experience 
Clasificación:
4.0

Very helpful and good customer service. Associate was personable and generally interested in helping out.

Barbara W. | Reservación
Clasificación:
5.0

Very helpful and friendly service

Lawrence F. | Reservación
Clasificación:
3.0

No elevator have to take stairs. Its very inconvenient to move stuff into and out of the storage space.

Mithun M.  |  Overall Experience 
Clasificación:
5.0

I am attending school and paying for two other units. I had to trim my expenses in anticipation of additional costs. You all are the very best. Thank you for everything.

BRUCE W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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