Used after hours drop off
Lynn D.Customer Reviews for U-Haul Moving & Storage of Smithtown
Testimonials From Recent Customers
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thank you for all the service you do. Special thank you to the associate who called me to remind my missed driver's license after i returned the truck.
Naveen C.Had it for less than 30min did not use but was charged
William N.overall good experience
Hoontae S.Guys were professional and friendly and super relaxed made the total experience effortless
JAMESM K.Staff at this location was very friendly and helped me to move into the storage unit. I sincerely appreciate and would recommend this Uhaul Storage facility to anyone. Very clean and all needed move in equipment were provided free of cost. New locks with key were provided free of cost for the storage unit. Very professional !!!
Ravichandar V. | First ImpressionsWas very happy with the experience
James J D.Only had one staff member. He was very nice but the wait was way to long for a drop off.
PAULFRANK F.Keep up the good work.
Joseph C.Make arrangement for Coffee until 9:00 am. Thanks. 😊
Syed A.Excellent experience, thank you!
Anthony R.Add windshield check for rock nics before approval
MATTHEWJ N.The drop off app. is a burden after a long hot day the last thing I want to do is log on and take pictures or else a $20 fee........I liked it when you would just drop the keys in the drop box and go. Beside my phones battery was done and I couldn't check out ...........
William D.Everything was perfect. Thanks
Nicholas M.Customer service was exceptional
John M.Staff were very friendly, and accommodating!
Shaun P.I would not use the first location my experience there was horrendous
damion C.I always come here to rent the car trailer. No complaints.
George M.Great staff and good service. 👍
Nikolaos G.10 foot truck it was a good size to bring home my new intex pool and filter for the kids
James D.Always a pleasure at this location clean trucks the first transit is very nice
Anthony W.The girl that usually helps me was not there today but the guys on staff helped me out the truck ended up being less expensive than I had guessed
Sagar B.Never recieved an email with my final total, had to look up in the app!
David Z.Trucks need to be more fuel efficient.
Vincent G.Manager was great, no problems at all
StephenLicata L.No suggestions.
STEVEN L.Literally, all I could possibly ask for is for the staff to smile more.
robert S.Professional service and easy to deal with
Anthony G.This place saved the day! We had booked one at another location that we couldn't pick up--no answer.
Heather S.Everything was excellent
Paul L.Nothing different. Best place to rent a truck
WILLIAMMACMURRAY R.Make a picture of windshield to make sure no rock nicks or cracks when checking
MATTHEWJ N.The associate I spoke with did not take me out to the truck to show me where it was parked or to make sure everything was in proper and working order. The truck sounded like the transmission was about to go…would make sure if renting from this place…have them check the truck
Leandro F.It is great. I have nothing to add. I've been with you guys for over 10 years
Emmanuel K.$2 fee per mile is very expensive
joe M.Totally satisfied with the service.
Joseph T.Staff was professional, efficient and courteous. Smooth rental of 6 x 12 cargo trailer.
Thomas P.I do wish first floor units had an elevator access. The stairs and tight turns made moving a bit more difficult.
Cydni M. | Overall ExperienceDon't change anything
Stephen D.Totally satisfied with the service.
Joseph T.I had no issue with the pick up or the truck itself. But the self drop off was a nightmare, I tried for 30 minutes to make an account to drop it off and failed every single time. I tried to call a number to get help was on hold for 30 minutes to be told she could not help me. It is not a user friendly drop off, I was trying to drop at it off and get back home I ended up spending an hour not even able to figure out if I did it correctly.
Michael I.My experience was excellent. Alexis was very professional and a pleasure to deal with.
Peter T.Truck had over 101K miles. When I went above 40, then applied the brakes, it felt like the front right wheel was going to fall off. I guess it goes both ways. My last rental had under 1,000mi on it.
John V.My always go to spot when I need to rent a trailer , fast professional friendly service.
James M.Nothing to improve moved my new pool wall and filters into my yard friendly service
Michael T.Always great service
Derek G.I want to lodge a formal complaint about the return employee who showed us a badge saying Bryan Dodge. He was incredibly disrespectful and dismissive of females m. He told me dawn Morton that i don't know how to read because on the most minuscule print it said gas would be 6.50 I would like a call from a senior executive to give more details on my interaction with this person. I believe he should not have interactions with customers
Matthew M.I always rent from the same store and the ladies their are always on top of the customer service. Brand new van ran very smooth will definitely recommend.
TERENCE H.Good experience
EVERETT M.The location I dropped off at was perfect. However, I had to change my drop off location due the original location at swap and shop pawn 2369 middle country road, center reach, NY was closed even though their hours stated they were open. Which would have been fine to drop off and use the Uhaul web site to drop off at a closed business. But when we tried to drop off the truck there was NO clear place to leave the truck. The key drop off box was behind the building and surrounded by regular civilian cars. I had to change my location drop off due to the Uhaul web site not working. I could not get the Uhaul website to find my location which is required when you returned your vehicle. My other option was to use the scanner code on the “front door†of the pawn shop. Well there was NO code to scan code on the front door. I had to call and talk to multiple people from Uhaul before I found someone who could help me. While waiting in the back parking lot of this drop off location. What a nightmare. I finally got this woman named Lisa from Uhaul to switch my location to an actual Uhaul location. Which was extremely easy to do.
erich R.Very satisfied with the overall service.
JOSEPHG T.1st time using mobile app for this type of transaction. I was a little concerned, but the app is very good and the store was great. Vehicles very organized and the lock boxes and key drops were very well maintained. Would definitely do it again,
Charlie M.Friendly courteous service, the were able to fix the many errors made by Massachusetts personnel.
MICHAEL W.Always a pleasant experience going there. Staff is friendly and helpful. My only issue was a trip where I went to purchase a box packing supplies that were cheaper on the website than in the store. I was told that you (U-haul) did not match your internet pricing and if I wanted to get that price we could order that way. Seems counter productive to me standing in front of an associate thay could easily accomodate the request. Again, staff was extremely pleasant , so it was not an issue as it was only $1 difference. Seems to me that the price shoild have been honored. Gracias.
KEVIN D.Everyone was polite and efficient.
MARK L.I loved to keep my things there. Very convenient, clean, with climate control and safe. Good quality of storage and the office support. Thank you guys for a good experience of safety quality. Irina.
irina s. | Overall ExperienceOnly thing I didn’t like was I didn’t have access 24hours.
William C. | Overall ExperienceJorge and the staff were very helpful
Jodi W. | Online Move Inour 7 years with U Haul was safe, clean, and well overseen by the comoany
Lawrence F. | Overall ExperienceOnly issue is unit is downstairs with no elevator. A little difficult to get heavy and large items down 2 flights of stairs
Ellen N. | Online Move InWhere the storage units are down stairs is not climate controlled like advertised. Extremely hot inside
Anthony P. | First ImpressionsWe went after hours and didn't have access to a ramp. I had many heavy items that needed to be stored and between my mother and I, we had to take everything down a flight of stairs. They should allow the use of a ramp for after hours.
Ximena A. | Online Move Invery clean premesis staff very helpful in and out quickly
Alex E. | First ImpressionsGracias
Thomas M. | Overall ExperienceThank you for everything. You guys were great!!!
gilad l. | Overall ExperiencePeople was very nice and kind
Vincent G. | First ImpressionsThe woman that helped me was very welcoming and assisted me as soon as I walked in the door. She explained everything to me and her positive, friendly attitude was extremely refreshing. Suzanne Coughlin
Suzanne C. | First ImpressionsThe online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.
Renzo C. | First ImpressionsI have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.
ELEANORE F. | Overall ExperienceEverything went well and the service was very good.
Joe F. | Overall ExperienceGracias
GEORGE M. | Overall ExperienceToo expensive
MICHAEL A. | Overall ExperienceAmazing service My things were found as I left them Definitely recommend
kyla l. | Overall ExperienceThe young lady there was fantastic
MIKE S. | Overall ExperienceService was exceptional
christine d. | First ImpressionsVery helpful!!
Lisa F. | First ImpressionsThe staff was always helpful , friendly & knowledgeable
Melinda S. | Overall ExperienceDid everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!
Loretta B. | First ImpressionsWe were disappointed to find mold growing on the furniture in our unit. It was bit damp. Wondering when the last time the humidifiers worked properly. Just thought you should know.
Barbara W. | Overall ExperienceThe staff is always helpful & friendly.
Melinda S. | Overall ExperienceClean, professional & fast. Great experience & would recommend.
Caroline S. | Overall ExperienceI always felt like my possessions were safe and secure. Gracias.
BARBARA A. | Overall Experience¡Gracias!
David R. | Overall ExperienceThe team in Smithtown (Nesconset Highway) was very responsive and helpful with my requests. While not always easy to contact them via telephone, in-person service was great!
Matthew W. | Overall ExperienceVery helpful and good customer service. Associate was personable and generally interested in helping out.
Barbara W. | ReservaciónVery helpful and friendly service
Lawrence F. | ReservaciónNo elevator have to take stairs. Its very inconvenient to move stuff into and out of the storage space.
Mithun M. | Overall ExperienceI am attending school and paying for two other units. I had to trim my expenses in anticipation of additional costs. You all are the very best. Thank you for everything.
BRUCE W. | Overall Experience