El cliente no dejó un comentario.abby s. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Shawnee
Shawnee, OK 74804
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Calvin C.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.Charles N.
Well done very friendlyRussell V.
I went to rent trailer for a day at 230pm then took my money told me it had to be back by 845pm I thought a day was 24 hrs still was charged full price i will rent some were else next timePaul T.
El cliente no dejó un comentario.Pamela B.
Very friendly and open to questions. Easy drop off location.CHRISTOPHER W.
Everything was fast and easy from beginning to end. No need to improve on anything.Rannie C.
This office has excellent employees and makes the moving experience effortless. Their manager Diana goes way beyond when assisting the customer.Keith L.
El cliente no dejó un comentario.denise f. | Overall Experience
I placed my uhaul reservation months prior to needing it. You guys call me 2 nights before needing the truck to tell me you don't have the size I requested. When we arrived to pick up the vehicle you couldn't find my reservation. Then when We were unloading the vehicle you guys kept calling me to make sure I knew the correct location for drop off. Really was a frustrating experience.Kenneth L.
Drop off went smooth.CONNOR G.
Manager Was Very helpful and friendly beyond expectations and I would recommend her for a promotion because of her hi level of customer service skills she was very polite and Ifriendly.DARREN U. | Overall Experience
All three locations worked as expected. High five to Shawnee location finding another location w/my jeep trailer wireing system for me a last minute. We were able to get it going and on to our trip. Also, not sure who called due to installation time making me late to pickup but thankfully Uhaul understands these things happen. Ill be back next week at the McKinney location to pick the same type of unit and trip to Harrah OK.Jorge A.
El cliente no dejó un comentario.TIMOTHY V.
The service here was great. However, I had chosen a drop off location in Co when I reserved the truck and this location was confirmed on the paperwork I received. When I tried to return the truck 2 days later, that location was no longer associated with Uhaul. I had to locate another location which was several miles away and not the closest location. En route to the further location and in the rain we the side mirror clipped the mirror of another car. Of course, the insurance I purchased did not cover that. Because Uhaul sent us further than necessary, we now have a claim to file on our insurance. I blame Uhaul for this mess!Laura W.
El cliente no dejó un comentario.john M.
El cliente no dejó un comentario.Theresa Y.
El cliente no dejó un comentario.Jesus V.
El cliente no dejó un comentario.Jan T. | Overall Experience
Received truck on empty, went to return it and didn't realize that there was a pre use gasoline check. Had to argue with the employee when I returned it, because no one had check the milage or verified the previous operator had replenished the gas.Kyle H.
El cliente no dejó un comentario.Alisa D.
The person at the check in desk had food on the front of the desk and I could not sit down to do business. I had to ask her to move her food so I could sit down.Earlene M.
Nice, helpful, knowledgeable, excellent service!Mikel S.
Staff seemed very overworked and at times could be a little 'short' but overall we're helpful and knowledgeable. Could never get through on phone, always had to visit in person for questions or help. Glad to have had a climate controlled storage available while I was building a house. Definitely would recommend.renah c. | Overall Experience
Only one person available to check on but she was just ready to help anyway she could.Duane A.
Always enjoy working with Sherry. She is very helpful and informative.Sandra M.
Awesome service and quality equipment and affordability UHAUL IS AWESOMEERIC C.
El cliente no dejó un comentario.MATT L.
El cliente no dejó un comentario.felisha w. | First Impressions
El cliente no dejó un comentario.Joe D. | Overall Experience
Unfortunately, this location had to deal with a HUGE mis-ship caused by someone else in the company. I think they handled it pretty well overall - putting me in contact with the traffic director of this location, but I still did not receive my things as I should have. They were sent to the UHAUL location closest to me, but that location was not briefed on my situation, and this location did not even deliver to my home. The whole experience with UHAUL was extremely disappointing, and I don't really suggest anyone use the Ubox method of shipment.Lacia E.
Had to wait about 2 weeks for a unit to become available. The mgr. had my paperwork completed in about 15 mins. upon arrival. She explained everything well and how to access the facility after hours. The unit itself as well as the other parts of the building was in excellent shape, clean and odor free.keith s. | First Impressions
Diana is AMAZING!!! I have rented UHaul storage units from Florida to Alaska and this location is truly the Ritz Carlton of storage facilities. Unbelievably maintained buildings and grounds,, great in-store inventory, friendly and helpful staff, one of the best experiences ever!!!Susan C. | First Impressions
El cliente no dejó un comentario.Vicki C.
El cliente no dejó un comentario.Loretta T.
The ladies in the office were awesome. I was in the Shawnee location off of Harrison. They were friendly and very helpful.danielle g. | Overall Experience
Friendly, very helpful!!!!Avis E.
You need to have more people working in there. We have to wait in line to be helped.claudia h. | Overall Experience
The staff is very nice and helpful. Today I had a new employee and he worked through learning the computer and had me on my way with ease and helped load the trailer.Steven F.
best place to store furniture when moving from one house to another when you have too much to go into the another house, this way you will have a yard sale later when you have time.Marvin K. | Overall Experience
Great service, no hiccups at all! She even suggested ways to save a little bit. Thanks Diana!Marie S.
El cliente no dejó un comentario.JALEN B.
My experience with U-haul was the worse experience of my life and I will never recommend y'all to anyone I know. The customer service at the Shawnee, OK location was terrible, Diane was the rudest person i've ever met for someone i was so nice to. Diane was not only rude but not helpful at all, she gave me no directions for anything when it came to returning it and all. When I tried calling customer service because I was unaware of what to do and had zero internet, I was on hold for 30 minutes at 11pm with a 1 year old by myself. I will NEVER return back and will NEVER recommend anyone. pZoee M.
Experience was great not sure how it could be improvedJason P.
Security is a priority at this facility. I appreciated the regular checks and notifications and actions if something was awry. Diana is top-notch!JOYCE T. | Overall Experience
El cliente no dejó un comentario.Kent K.
El cliente no dejó un comentario.FRANK H.
El cliente no dejó un comentario.Justus L.
Overall people were nice just hated that I was charged for 4 days when I only needed for two which isn't this locations issue at all just the overall U-Haul this place was great!SARAH A.
El cliente no dejó un comentario.Crystal H.
El cliente no dejó un comentario.Kristin M. | First Impressions
El cliente no dejó un comentario.barbara c. | First Impressions
Could get more updated computer equipment. Took them forever. Not good when on a scheduleCarol C. | First Impressions
The app works great. ThanksPreston F. | Overall Experience
El cliente no dejó un comentario.Terrance M.
Staff was extremely helpful and was able to get me into the storage unit that would fit my need.matthew n. | First Impressions
Be sure to look at fuel level before and your receipt they will overcharge you our truck had a little over half in tank on there receipt it said 11/16th we went 29 miles total we had to put in 10 gallons to not get fuel at there price it filled truck up for next person watch outRussell H.
El cliente no dejó un comentario.Bettina B.
El cliente no dejó un comentario.Jing Jing Z.
No problem @ all. Everything was perfect I would definitely use uhaul againRebecca B.
Diana is the best we could ever hope for. I pray she is a Christian because her loving service is a message in itself.John C.
This location rented me the oldest 5 by 8 trailer on the lot. This caused me to spend an enormous amount of money on gas. Because of the bent axle the trailer was weaving behind us and caused our trailer box locking washer and nut to shear off and we almost lost control of our vehicle on the interstate. I had to switch trailers in chandler Arizona. The return trip went fine without any problems. I either deserve a full refund on my rental or 4 months of free rental on outside unit 1082 instead of only one month.Jeffery H.
El cliente no dejó un comentario.PHILLIP P. | Overall Experience
El cliente no dejó un comentario.Cathy S. | First Impressions
El cliente no dejó un comentario.Cathy S.
The Del City location has rude employees but the shawnee location has friendlier employees. I would definitely recommend the shawnee location.VERONICA C. | Overall Experience
El cliente no dejó un comentario.Jo H.
El cliente no dejó un comentario.Michelle H.
El cliente no dejó un comentario.Herbert W.
Uhaul emailed me stating that I was guaranteed a truck at a location close to me that I had booked. The day I was suppose to pick up the truck, they informed me 20 minutes prior to my pick up time that they didn't have a truck for me available at the location I was previously guaranteed, and that I would have to drive an hour out of the way to pick it up. Then the moving service I purchased through uhaul on their website no call-no showed me. Uhaul customer service refused to take accountability, saying that it's a third party vendor that they have nothing to do with even though it was through their website. This was such a horrific experience and I will never use uhaul again.Avangeline S.
El cliente no dejó un comentario.Melanie C.
El cliente no dejó un comentario.Dwight W.
El cliente no dejó un comentario.BOBBY K.
El cliente no dejó un comentario.THOMAS B.
Dropped the truck off on evening of 5/30/2021; it was due 6/1/2021 3:00 pm. Received an invoice from this location for $40.00 for "total truck charges"; no other explanation. I returned it with 3/4 tank of fuel; contract at pick-up showed 5/16 tank of fuel. I have now been on hold with this location for 26+ minutes. VERY FRUSTRATING!DOUGLAS I.
Staff is always super nice and helpful. She is fast and gets me checked out and loaded fast every time!Steven F.
El cliente no dejó un comentario.Jeremiah M.
El cliente no dejó un comentario.April R.
Engine light on whole time of rental. 2nd day change oil light on, add oil Light and right rear outside tire blew out with total tread loss. Before turn in time and filling with gas noticed left rear outside tire with crack and splitting. Over 170,000 Miles!Randy S.
El cliente no dejó un comentario.Wayne J.
El cliente no dejó un comentario.Dee H.
El cliente no dejó un comentario.Monica W.
El cliente no dejó un comentario.Daniel M.
Service great as always in shawnee!Robert M.
Everything was greattwana f. | Overall Experience
El cliente no dejó un comentario.Gene H.
The lady at American Self Storage who made the reservation was amazing , but the service at the center was poor and understaffedScotty W.
There was only one person working on that Saturday morning and it was busy.John D.
El cliente no dejó un comentario.Megan G. | Online Move In
actually check and maintain trailers. particularly not giving them a trailer with tires so bad that BOTH are unsafe, and obviously had been for quite some time. i will never use your company again because of such negligent behavior. when the metal threads in a tire are showing and chunks of rubber gone, it is well past being safe.Dana C.
I never moved in, but the system keeps sending me these surveys. Everyone and everything is top notch except for these surveys and the IT that can't figure out I canceled my storage unit and never moved in.Adam B. | Online Move In
U-Haul of Shawnee informed me that a possible drop-off fee may be imposed if the drop off location did not match the contract information. I showed the internet contract copy; as well as, the Grissom U-Haul copy. Shawnee U-Haul stated that the Grissom U-Haul should have made the necessary corrections to their portion of the contact. I will not rent in future if this occurs again.BARRY K.
El cliente no dejó un comentario.Felix L.
El cliente no dejó un comentario.connie g. | First Impressions
Customer service was great. The lady that helped me needs a raise! She is very curteous, strives to meet all your needs and very professional at Shawnee, OK U-haul!!!!Sherrie H.
El cliente no dejó un comentario.Daniel H.
Great parking, Facilities were excellent. Drop off was easy and quickly accomplished.SHALMIR N.
El cliente no dejó un comentario.Michael R.
The lady that rented the truck to me was very rude! She grabbed my id out of my hand and was extremely hateful! I wish I would've caught her name. First she told me no trucks were available then another store made me a reservation online and there was suddenly one available. She was terrible she definitely shouldn't work in the public!Hayley L.
Staff very friendly and helpfulNorman P.
El cliente no dejó un comentario.lisa m. | First Impressions
El cliente no dejó un comentario.Tony M. | First Impressions
The receptionist was very pleasant and very helpfuljackie K. | First Impressions
Great peoplerandy w. | First Impressions
El cliente no dejó un comentario.Gary M.
I am very grateful for the staff and the manager Dianne. We had tons of stuff to move in such little time and she worked with us and was patient. She was very efficient taking care of all of us customers that were there during the time I was. I will definitely be using this location from here on out. Its good to see a company have friendly, professional, and hard working employees that care about the customers that walk through their door!crystal r. | First Impressions
El cliente no dejó un comentario.Linda C.
Better job at checking equipment. Both tire straps were non-functional on the car hauler, apparently having been torn by the previousrenter. Luckily I had the ability to circumvent this using a tow strap I carry, otherwise my trip to a big car show would been ruined.Joe M.
El cliente no dejó un comentario.BELINDA B.
Uriah was awesome!!Kraig W.
Cassie was so helpful and a real pleasure to work with. She is an excellent ambassador for your business.Vicki C.
they did a great job in helping us with our requestMarvin K.
Thanks again totally awesome people and place GOD BLESSperry r. | Overall Experience
The truck was clean but when we got the truck the check engine light was on and the oil light. Had to add oil before we could drive itKristy B.
El cliente no dejó un comentario.Brett J.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.Rachel C.
Your agent, Uriah, was very helpful.Olan A.
Uriah was amiable, efficient, and very helpful.Olan A.
The lady that we returned it to was rude. She just took the keys and walked off as I was still talking to her.NOMA N.
Wouldn't accept or examine my temporary OK CDL license. This was a legal state document, and the clerk forced me to find a third party. No effort was made to look into the situation.john M.
El cliente no dejó un comentario.Stanley B.
Excellent service, great manager and employee!Andrew R.
El cliente no dejó un comentario.Gregory S. | Overall Experience
El cliente no dejó un comentario.ryan h. | Overall Experience
El cliente no dejó un comentario.Wayne M. | Online Move In
El cliente no dejó un comentario.Karen H. | First Impressions
Need more people.Joseph D.
Was alrightLuke J.
El cliente no dejó un comentario.Renee M.
El cliente no dejó un comentario.Marie B. | Overall Experience
Do I get a refund from when I moved out until next month is due. That would be fair.euleta h. | Overall Experience
The lady at the counter helping me was amazing. Not only did she help me with getting my unit started but she helped with with an issue I had when I got my trailer at the original place. She gave me the information I needed to file my claim. She is amazing and deserves recognition for her her customer service. It's a hard job and she excelled at it.veronica h. | First Impressions
El cliente no dejó un comentario.Wayne M. | Online Move In
They helped me when I was in desperate need of storage that was 18 wheeler accessible. Kind and friendly. Highly recommendanna a. | Overall Experience
El cliente no dejó un comentario.loretta t. | First Impressions
El cliente no dejó un comentario.george a. | First Impressions
El cliente no dejó un comentario.shelby g. | First Impressions
El cliente no dejó un comentario.janet b. | First Impressions
Excellent experienceFrank W. | Online Move In
El cliente no dejó un comentario.Vanessa S. | First Impressions
El cliente no dejó un comentario.kevin w. | Overall Experience
El cliente no dejó un comentario.Barnabas B. | Overall Experience
El cliente no dejó un comentario.Johnathan L. | Overall Experience
Garage doors to the access bay didn’t close behind me after entering.NOLA W. | Overall Experience
El cliente no dejó un comentario.Sallie S. | Overall Experience
My only qualm is that one of the bay doors had been broken for quite some time, making it hard to access our unit if someone was in the other bay door. Overall, it was a clean facility which I thoroughly appreciated.timothy h. | Overall Experience
Outstanding people best customer service and overall terrific experiencelaura k. | Overall Experience
This facility is very well run.Diana and her staff are always willing to help whenever I needed it.pat p. | Overall Experience
Friendly staff and well maintained facilitiesRichard M. | Overall Experience
El cliente no dejó un comentario.James R. | Overall Experience
Had a hiccup moving in with a lock being on the unit door. Called customer service and they took care of it swiftly by giving me another unit that was customer ready. Way above and beyond customer service.Jamie S. | First Impressions
The staff was always friendly and property was clean. We appreciated how convenient it was to have a storage facility so close to our home.april e. | Overall Experience
El cliente no dejó un comentario.kevin w. | First Impressions
El cliente no dejó un comentario.Irving C. | Overall Experience
The ladies there are very helpful and friendly. Made the whole process easyStephen H. | First Impressions
Wonderful place. Clean, and very helpful employees. Even rented a truck from them, very easy and NO hassles. Very happy customer~!!Barry P. | Overall Experience
Very unsecure entry rude to me when I explained why I was moving out before even moving in.Tesa E. | Overall Experience
Very heavy police presence and not happy that it's not secure entry you can just pull car to Bay door and be able to enter building without any security. Haven't even moved anything in yet because I don't feel comfortable with thatTesa E. | First Impressions
I really appreciate the inside storage facility. It was raining the last day I had to access my space, and the inside access made my move so much nicer.JOYCE T. | First Impressions
I. Will definitely be back in the futureMatthew P. | Overall Experience
Staff was knowledgeable and friendly.WESLEY C. | First Impressions
very helpfuldavid b. | Overall Experience
El cliente no dejó un comentario.jennifer S. | First Impressions
Helpful and friendly staff at this location.Richard M. | First Impressions
El cliente no dejó un comentario.larry t. | Overall Experience
Friendly staff clean store nice experience will come back.jerry d. | First Impressions
The people at 2323 harrison in shawnee oklahoma were so friendly and accommodating for our family. It took alot of stress off of moving from out of town. I will continue to use them in the future!! Place was well kept and secure!! You guys rock!!Christina L. | First Impressions
El cliente no dejó un comentario.dawn c. | First Impressions
I accidentally set the alarm off because there were no instructions posted on the or near the unit that stated what to do. The doors opened automatically so I did not know i needed to enter the access code. Before completing the online move in now form I called the office and the lady was not helping on expaining what the process is to move in. Other than that it was easy and I like having the carts available.Anna S. | Online Move In
Loved the carts that were available for use.chad b. | First Impressions
El cliente no dejó un comentario.erica p. | Overall Experience
The best customer service I’ve seen in a long time.doug m. | Overall Experience
I'm having a hard time answering a few questions because the fact of not only truck return which is a nightmare in itself given not knowing how to use the text return thing... can't see to read most of it or understand it because I'm used to "simple " take truck back, return key etc. Now the alarm system within is a wonderful although confusing thing especially when every time you turn around the alarms go off! Also given the fact of 2 people trying to unload and get everything into stage units are not only exhausted, but physically can't go go go anymore to get things done in a short amount of time. Uhaul is my preferred choice for rental, but this time ended up a nightmare all the way around! The young lady that helped me was great as I followed her instructions on how to set doors etc when we were finally able to get everything in units, but what a nightmare with alarms going off twice and had to call 911 because of it. This was a very very upsetting experience because we were exhausted and don't fully understand how the whole thing works. I would like to continue to use uhaul as my moving/storage company, but it's not been a very good experience this time or even the first time so much improvement would be great especially for the older generation to fully understand and have ease using. Please feel free to call me to discuss because it's totally CONFUSING!!Paige M. | First Impressions
El cliente no dejó un comentario.Jeffery H. | First Impressions
everyone was a big help with getting us to where we had to put in our stuff and thanks for the carts it made our trips shorter than using our dollies.Marvin K. | First Impressions
She found us a unit near the entrance, and was very helpful.Kenneth W. | First Impressions
The young lady that helped me was very nice and helpful. She walked me through the process and showed me around. She was very pleasant to do business with.dashai B. | First Impressions
out of a 10 i would rate them a 12. they went out of their way to help me. thank you to the lady at the shawnee office.bobby c. | Overall Experience
Very nice employees and very helpfullori a. | First Impressions
could not go any better the lady went out of her way to help me 5 stars all the waybobby c. | First Impressions
Very friendly, helpful, and professional staff. A very pleasing experience.David M. | Overall Experience
Everyone was very helpful and very nice I would use U-Haul in the future thank youLinda B. | First Impressions
GM was very nice and plaesant!! Storage units very clean!!LaWanda E. | First Impressions
Staff are a bunch of sweet hearts very helpful to me being new to the area I felt like I was at homeSarah M. | First Impressions
Fast and efficient. Even the new trainee was helpful and super friendly.Christina G. | First Impressions
Staff was helpful, however the card wouldn't activate due to credit card machine being down. Problems with the computers and adding information also which made the time to rent a unit very longgggg!brianna c. | First Impressions
Servicios adicionales en esta ubicación
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