Customer Reviews for U-Haul Moving & Storage of Shamokin Dam

1,568 reviews

3125 Susquehanna Trl   Shamokin Dam, PA 17876
(Rte 11&15 2 Miles North of Susquehanna Valley Mall)

(570) 743-7780

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(570) 743-7780

3125 Susquehanna Trl
Shamokin Dam, PA 17876
(Rte 11&15 2 Miles North of Susquehanna Valley Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Just keep up the great job

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

Melanie H. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
2.0

The employee was very rude. He was very short in his interaction. As I attempted to speak with him he cut me off as if to dismiss me. I then left and took my truck. While operating the truck there was a constant alarm tone sounding from under the dash any time you drove above 50 mph. Upon returning the vehicle, the same employee was present and his attitude and demeanor was the same being very short and almost as if he didn't want to even deal with me. It's very sad that a service related industry has employees who don't seem to want to interact with the customers.

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

the staff was great. excellent service

Gregory B. 
Rating:
5.0

The computer reservation system was giving the agent a very hard time. She called tech support and her manager and ended up having to do it manually, a paper reservation.

Katherine B. 
Rating:
4.0

Just the cost. I have a complaint about the cost.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Mandy Z. 
Rating:
5.0

Great people, great price and very satisfied!

Trevor A. 
Rating:
5.0

Got the large van instead of small truck. Great for what we needed to do! Pleasant to drive as well.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Scott M.  |  First Impressions 
Rating:
5.0

The roof of the truck leaked during a rain storm; everything being hauled was wet.

Rebecca G. 
Rating:
1.0

The truck rental was a total disappointment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
3.0

Clean the windshields! With glass cleaner! I've rented trucks 3 times in the last few weeks and all of them look like some just took a wet rag to the windshield. Use glass cleaner! Makes it hard to see when sun or lights shines on windshield!

Shari R. 
Rating:
4.0

The individual I dealt with was pleasant. The truck didn't shift well at all indicating possible automatic transmission trouble. It also had excessive play in the steering causing it to travel all over the place, The $14 insurance fee should be refunded if no damage occurs. Making it non refundable is unethical and nothing more than a cheap money grab in my opinion.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

HANNAH M. 
Rating:
5.0

Everything was great!

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Great experience, thanks

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Cory M. 
Rating:
5.0

Nothing

Martin C. 
Rating:
2.0

When reserving a truck online I was expecting to spend $40-$50 after taxes and services. My total ended up being $87. I was a little frustrated because I did not expect the total to almost double. I will definitely call around next time to make sure I'm getting the best deal and am aware of all the charges to expect.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Nothing at all. Was excellent.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Frances M. 
Rating:
5.0

Everything was good and I will be there to rent again when I'm looking to get equipment.

Randy C. 
Rating:
3.0

Clean the INSIDE of the windshield! Gas gauge was not at full like the guy insisted! Charged me $12.50 !!

Shari R. 
Rating:
5.0

Is perfect

Bob P. 
Rating:
3.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Brent W. 
Rating:
4.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Was the easiest pick up and drop off. Trailer was ready on time and I was able to drop it off after hours with no issues and an accessible and well lit area.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Luther K. 
Rating:
4.0

Customer did not leave a comment.

Marc G. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIEJEAN S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
4.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

I had to go way out of my way to pick up my truck. You need to have more one way rental trucks .

Howard H. 
Rating:
5.0

Customer did not leave a comment.

john E. 
Rating:
5.0

Customer did not leave a comment.

Tina L. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
3.0

Gas gauge seemed a bit off and was charged for 2 gallons of gas

Michael S. 
Rating:
1.0

Will NEVER rent from uhaul again was overcharged and extra day and was also charged110$ in toll fees when I didn't authorize the charge and already paid the tolls in the mail absolutely horrible service I've rented trailer for uhaul several times in last few months and won't ever again!

Dylan R. 
Rating:
5.0

Got me in and out fast and easy staff was very nice and polite and willto gothe e xtra steps to help .

Jeff C. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Equipment was clean and ready to go. Return was quick and simple. Very pleased.

William S. 
Rating:
5.0

Excellent experience. This location consistently delivers top quality and friendly customer service.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Antonio C. 
Rating:
3.0

Employee who greeted me needs a remedial course on how to address customers, including, but not limited to refraining from off-hand remarks, such as, "Why would anyone go there?", and asking leading questions about customer political preferences/opinions. Some serious training needs to be done.

MARK S. 
Rating:
5.0

Quick and easy. Very polite as well.

Heath B. 
Rating:
5.0

Customer did not leave a comment.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

Ruben S. 
Rating:
5.0

Staff very helpful!

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

heather H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

jennifer S. 
Rating:
5.0

All was well

Rene G. 
Rating:
5.0

Customer did not leave a comment.

Brent W. 
Rating:
4.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

Everything went smoothly. No complaints.

Eugene C. 
Rating:
3.0

Customer did not leave a comment.

CAROL S. 
Rating:
4.0

Customer did not leave a comment.

Angel O. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
4.0

No complaints

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

TONY P. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Ben helped me with the rental, an made sure I was completely satisfied. I originally asked for a utility trailer. When he found out I was hauling a motorcycle he got me a trailer specifically designed for that. He attached it to my vehicle when I picked it up and removed it when I returned. This location is awesome.

Ernest K. 
Rating:
4.0

The location does not have enough customer parking for pick ups & drop offs.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Charity H. 
Rating:
5.0

Easy check in and out

RYAN M. 
Rating:
3.0

The 20' truck we rented had a hand truck and packing blanket attached to the interior wall. Both were inconveniently located at the back of the truck. We didn't need either but still had to work around them each time we loaded and unloaded the truck—quite annoying.

Rodney E. 
Rating:
4.0

The clerk was very patient and helpful.

Wendy G. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
4.0

Very helpful and friendly!

JANET G. 
Rating:
5.0

Customer did not leave a comment.

Ross B. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Thank you. Will use your service again. .

Charmaine C. 
Rating:
5.0

Everything was great!

DALE W. 
Rating:
3.0

I will never recommend uhaul after this experience! I needed to pay a bill after return and your company makes it almost impossible to do! Can't get anyone on the phone unless you want to hold for an hour. The online bill pay wouldn't recognize my name or acct.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
4.0

The man running the place was very kind and went above and beyond to help us in the loading process. The car was a low profile car that would have ripped right into the bottom front bumper.He helped make it work and went above and beyond to help us get the car loaded when he didn't have too! I would highly recommend this place do to their kindness and generosity and helping hand, along with helpful safety tips to check on while transporting with the tow dolly! Thanks, again! Thumbs up

Shane T. 
Rating:
3.0

The guy forgot to put the equipment in the back of the truck so we had to travel all the way back to the store to pick the equipment up and put it in the uhaul doing all that cut into my time and the and the guy from the store said he was going to take 15 percent off because of his mistake but I didn't see any difference on my card .

Jonathan T. 
Rating:
4.0

Your prices are overly expensive

Rodney K. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Having reservation switched the day before was pretty frustrating. It all worked out in the end, but ended up being a lot of extra driving

JONATHAN D. 
Rating:
5.0

Customer did not leave a comment.

Sherry C.  |  First Impressions 
Rating:
5.0

I interacted with staff members on Saturday and Sunday. All three individuals were very helpful.

Freda J.  |  First Impressions 
No reviews have been submitted for this location.

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