Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee

6,403 comentarios

3802 Ogeechee Rd   Savannah, GA 31405
(1/2 mile W of I-516)

(912) 233-9912

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(912) 233-9912

3802 Ogeechee Rd
Savannah, GA 31405
(1/2 mile W of I-516)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The lady that helped me at the counter was FANTASTIC! As was the gentleman that helped load up the trailers. Unfortunately there is someone that doesn't know how to park their rentals and required me to drag the trailer out of the mud to use it. I had no choice as I needed it that day. In the process, due to the short chain that was provided, my truck got damaged which is quite frustrating.

MATTHEW P. 
Rating:
4.0

Customer did not leave a comment.

VERONICA O. 
Rating:
3.0

Customer did not leave a comment.

SEANTAY O. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The check engine light was on. FYI

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

ALLAHNAH Q. 
Rating:
5.0

Agent who helped me was excellent in answering questions about trailer, helping install and also helping unhitch on return. trailer held up great over 1800 miles. five star, would gladly use service again.

LAUREN A. 
Rating:
1.0

Better customer service!

FRANCHETTIA S. 
Rating:
5.0

Customer did not leave a comment.

Taylor P. 
Rating:
5.0

Customer did not leave a comment.

GEORGECHRISTO K. 
Rating:
5.0

It seems like you guys pretty much got it covered. They were memorable courteous and fast, good job guys keep up the great work!

TERRELL J. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

CRISTIE H. 
Rating:
5.0

All is well from walking in the front door to finish. Very courteous and helpful all the way to returning the vehicle that guy was so helpful and courteous no wait time prompt in helping you. Thanks

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

Dillon G. 
Rating:
5.0

I had reserved the vehicle about a week ago and I provided all the information, copy of driver license and the card to be charged but today when I got there to pick up the vehicle, I had to do everything again. which took about 30 mins. This is not because of the service personal, but because of short staff.

JAMES N. 
Rating:
5.0

They came through after we were screwed over by the Uhaul rental place in Beaufort SC, called Unique Cuts . Beyond thankful for the people in Savannah they saved the day

Brian C. 
Rating:
5.0

Jeremiah was fun and helpful.

TREVOR B. 
Rating:
5.0

Customer did not leave a comment.

DEBRA C. 
Rating:
4.0

I still haven't received my check with the money not applied to my purchase. It's been a couple weeks

EMMA L. 
Rating:
5.0

No what's I need

JAMES S. 
Rating:
5.0

The truck was clean, but not sure it was well maintained. The steering wheel was eroding in my hands and the ride was rougher than even a big truck should be. Almost as if a tire were out of balance.

MILLARD L. 
Rating:
4.0

Customer did not leave a comment.

Curtis Y. 
Rating:
4.0

Customer did not leave a comment.

CAMI H. 
Rating:
5.0

Have trailers that are 6 ft. high on the inside. I am 5'10" and kept banking my head on the ceiling; short of renting a truck.

LOUIS D. 
Rating:
5.0

Customer did not leave a comment.

Annie P. 
Rating:
2.0

TAKE AND MAINTAIN INVENTORY! If you know someone made a reservation well in advance of the pick up day and reserved dollies in the afternoon, don't allow other people to purchase them as add-ons. The representative literally told us they have all the other dollies away earlier. Then "magically" found one. As we are walking out to get it, someone else grabbed it!!! Another representative literally just sold THE MAGICALLY FOUND DOLLY to the guy right next to us. Utterly ridiculous and poor management and poor customer service in my opinion.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

ALFREDA P. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Everyone had a wonderful attitude

James P. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo T. 
Rating:
5.0

Rep was friendly and helpful.

Lori T. 
Rating:
4.0

Was the wrong location, had a guaranteed reservation at another location that UHaul changed at last minute, and now having to call to get the $50 removed from the bill.

Shane T. 
Rating:
1.0

We returned our trailer rental in the morning of Friday, Dec 24th, around 10 AM, to Uhaul Storage on Ogeechee Rd, Savannah. The black man unhooked it and told us he would check us out, send us an email receipt, and we could leave. We never got an email until I received the one stating you charged us $29.96 for an extra day. You people did this to us when we rented the truck on Dec 7th and charged us $20 for returning it after hours, which we did not do. I called Uhaul and my credit card company and you refunded it. Well, you dang well better refund this charge and I promise you this, we will NEVER rent from you again.

DEBORAH S. 
Rating:
1.0

Your person at the regular needs to pay attention to instruction. She charged me for something I told her I didn't want and they over charged me twice on my card. I will NEVER use this trash company EVER again. You don't have to rob people, and yet they robbed me twice and tried to make it my fault. I would go to Penske before I look at those raggedy U-Haul's again

SHARAE B. 
Rating:
4.0

The Ogeechee Rd, Savannah, crew always goes out of their way to assure a good customer experience.

Cliff K. 
Rating:
1.0

Trailer got flat tires delay me for couple hours and they bitching about 30mins late

ALLANA W. 
Rating:
2.0

Customer did not leave a comment.

CALVIN H. 
Rating:
5.0

Nothing at all!!! Mr. Vernon and Jeremiah were AMAZING!!!!

ANGEL H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Take pictures of license most customers don't know how to do it three phone

Marion J. 
Rating:
5.0

Customer did not leave a comment.

Petra P. 
Rating:
4.0

Customer did not leave a comment.

SLAVEK S. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
4.0

The process at this location was seamless. Employees were very professional and efficient. Will definitely rent here again.

SEAN F. 
Rating:
4.0

pick up and return were very easy. 6x12 was showing its age but all lights were in working order and inside was clean. towed better than expected with dodge 2500 diesel

BRETT B. 
Rating:
4.0

Cab of truck was somewhat dirty, steering wheel was flaking apart, and there were broken parts in the cab. Truck operated perfectly and filled my needs

William R. 
Rating:
5.0

the lady who helped us the day of the pick up was very stressed. Maybe she needs more help in the morning. The guys are wonderful. I do not remember their names but they were great

SVETLANA P. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS M. 
Rating:
3.0

Customer did not leave a comment.

STANLEYIRWIN ANT A. 
Rating:
4.0

Have more office staff available for checkout

Corey H. 
Rating:
5.0

Exceptional prompt customer service from all staff members. I will always come to uhaul for my moving accommodations.

STEPHANIE O. 
Rating:
4.0

The wait was long due to them having to find me a truck to rent which I paid for days earlier. They at least found me a truck

Brooks B. 
Rating:
5.0

Always great customer service with kind and friendly employees! 5 stars would recomend!

CHERIE J. 
Rating:
5.0

EVERYTHING WAS EXCEPTIONAL ❤️❤️❤️❤️

ANDREW G. 
Rating:
3.0

The manager lady was rude! There was a guy from Chicago that helped me in the yard . I can't remember his name but he was excellent. He was efficient and polite.

RUSSELL B. 
Rating:
4.0

Customer did not leave a comment.

JODY D. 
Rating:
2.0

Mobile pick up needs tuning; card charged for way more than necessary plus all requested items were not provided; overall very unsatisfied

Serenity L. 
Rating:
4.0

I was satisfied with the service I received and everyone was very nice.

BRUCE G. 
Rating:
1.0

I did the online check in, at 9am when my uhaul rental was scheduled for pick up however I still had to wait in line for an hour and a half for my truck. Meaning I was not able to start unpacking my storage unit at the facility until 10:30 which is absolutely unacceptable when there is an option to schedule a pick up at a specific time. What if I had hired movers? I would have had to pay them for 1.5 hours of time they would not be working which is a waste of my time and money. It is absolutely absurd. In Addition when I went to drive the truck at night (in the dark) I discovered that the dashboard lights did not work so none of the gauges, including the speedometer and gas gauges, did not light up. Meaning I had no idea when I would run out of gas or how fast I was going which is so incredibly unsafe and very illegal. Overall I am incredibly dissatisfied with uhaul and would never recommend them to anyone I know who is moving.

Zara B. 
Rating:
4.0

Truck needed a battery jump the day we were leaving. Called for assistance: we waited 5 HOURS for a simple battery jump! We could have been at our destination already! Was promised extra day that didn't show up in our agreement. I gave up and called AAA, who only took 30 min to arrive and we were on our way! Help finally arrived thru a different service of yours when we were 2.5 hrs away. I chose UHaul because of your low ramp. I'll only rent a trailer from now on, and I will be very skeptical of that! YOUR ROAD ASSISTANCE PHONE TEAM STINKS! AS DO YOUR EXTREMELY FEW SERVICE CONTRACTORS. Service #25516920 12/11/21 sdalti18@gmail.com

Steven A. 
Rating:
5.0

The gentleman that we return the Uhaul was very nice and well mannered. He made sure everything was off uhual and that we didn't forget anything in the front of the truck. They started cleaning the truck right away. It's really nice to recieve great customers service

Natoya R. 
Rating:
1.0

I was charged for insurance when I clearly stated no insurance and the clerk agreed.A associate was supposed to contact me and never did.I have used U-Haul for years and never had an issue until now.Then my account was overdrawn for something that an associate was supposed to contact me about.

Shawntaye M. 
Rating:
4.0

Customer did not leave a comment.

C M. 
Rating:
5.0

The gentleman working inside at the counters was exceptional! The place was slammed with customers, there were multiple issues going on and he not only felt with everything quickly and efficiently, but he had us all laughing and having a good time too. I'm not known for my patience but I was having a good time there and didn't care how long it took to get my reservation picked up. I seriously hope you realize what you have there and take care of him and keep him around. If I had an opening right now I'd try to steal him myself!

Justin O. 
Rating:
5.0

Customer did not leave a comment.

Melinda H. 
Rating:
1.0

Equipment was broken. They tried to blame me and when they looked at the record they saw where it was already broken. They were very rude. They sent broken equipment out that could have badly damaged my vehicle (car hauler)- luckily I know what I am doing and was able to avoid any damage.

RAMON A. 
Rating:
5.0

Those guys was awesome, friendly and the top.of best customer services I have ever had at a Uhaul company I not only recommend this location but this is the only location I will go too , I could not ask for a better team of guys that work so well together, thanks for an amazing five stars experience... Leisa Williams

LEISA W. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
1.0

i had over $10 k in damaged items bc rats, roaches and wet and moldy. Removing box huge car size rat came out of bottom box by my foot we screamed bloody murder. disgusting!! place filthy!! literally rats ate through my clothes, books, 5 bibles, shelves, furniture, baskets, etc.

Dee Dee M.  |  Overall Experience 
Rating:
5.0

Very friendly and efficient staff

HEMAL P. 
Rating:
1.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Scheduling and equipment worked out with no issues. Jeremy Dean was especially helpful, he ensured the rental vehicle was properly returned while we waited.

Michael M. 
Rating:
5.0

Manager was dealing with a very difficult customer before me and handled situation very professionally

TROY K. 
Rating:
5.0

Customer did not leave a comment.

Amy V. 
Rating:
3.0

Very busy and hard to get into because of all the trucks and trailers randomly parked. I walked in to do the drop off in my person but the line was 17 people long. I maneuvered the trailer around all the vehicles and used the App to drop it off which is a great option. I did not have to wait or deal with anyone.

KEVIN W. 
Rating:
1.0

had to wait in line for an hour. My reservation was cancelled because I was waiting in line for so long. Only one person working. Very rude. very poor app design. The worst customer service experience I have had. I will never rent a van from your company again and will be moving my storage locker to another company.

CRAIG S. 
Rating:
5.0

Took good care of me. Strong woman!

WILLIAM M. 
Rating:
5.0

Jeremiah was awesome from pickup and dropoff.

ROBIN K. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
3.0

Customer did not leave a comment.

narceso H. 
Rating:
5.0

The ogeechee location and staff was very professional and friendly.

LAMAR H. 
Rating:
3.0

Worst experience I have EVER had with U-Haul, I have had to move myself Many times over the last 16 years in the military and this was the by far the worst. Truck was filthy, and smelled horrible. I found vape cartridges and had to clean what I HOPE was mud off of the driver door handle, inside of the driver door, steering wheel and gear Column. I was told that I would get a free month of storage for ALL of everything in my 26ft box truck. Yet when I got to my destination that was not the case, I had to go to another uhaul location and only to be told they couldn't accommodate me either. After driving 12 hrs and going to 2 different uhaul locations I was told I had to drive to another location they had an opening but I would have to pay, but it would t fit all of the stuff in my 26ft. In the end, I had to drive to 2 different Public Storage locations in the area to find a unit for my stuff and pay almost $300 for a unit. This is unacceptable.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Jorge M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig J. 
Rating:
5.0

I only dropped off here, but it was a quick and painless procedure. The guy had the trailer off and I was driving away within 5 minutes, scarcely got out of the car.

LOGAN H. 
Rating:
2.0

Treat your employees better so they are not so overwhelmed and stressed out!!!!! There was only 2 people working there when they neededa min of 3 preferably 4. Had no water to drink. Theyre manager is Terrible!

Suzanne C. 
Rating:
5.0

The staff were very friendly, helpful and kind.

Tracy K. 
Rating:
1.0

I was charged 20 dollars extra for after hours which it was never explained to me

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

BERT Q. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Jeremiah was exceptional and friendly very good asset to the company

CINNAMON D. 
Rating:
5.0

It was very clean and the people's was so nice .

BARBARA M. 
Rating:
2.0

There was one staff member there who was handling the entire business. He was very polite and professional and this survey does not reflect poorly on him. The service overall was less than satisfactory though from the business itself. You need more staff there to handle this business effectively.

SAMUEL A. 
Rating:
2.0

Took me hard time turning in on the website and giving me hard time

ALLANA W. 
Rating:
5.0

Customer did not leave a comment.

OLUMIDE A. 
Rating:
4.0

Customer did not leave a comment.

ANANTKUMAR P. 
Rating:
4.0

Customer did not leave a comment.

RAYMUNDO R. 
Rating:
5.0

Customer did not leave a comment.

Jacob J. 
Rating:
5.0

Outstanding

VIRGINIA P. 
Rating:
1.0

My storage unit was wet therefore my furniture, clothing, papers , I lost my most valuable memories and items from mold. Rodents where in there also. I’m allergic to mold. Mrs Sheree Devillares tried to help me. I commend her highly. She tried to saved some of my items. Waiting to hear from RepWest Their insurance Company. Hopefully it will be good news. I

Janette D.  |  Overall Experience 
Rating:
5.0

I rented a pickup truck. I didn't know how to let the gate down. After you push the buttown, I didn't know you needed to stop back from it. I called to inquire, in which they told me to push the button but didn't tell me to stop away from it in order for it to function properly. Please remind them to be very specific to the next customer. Maybe invest in a few more vehicles, I wanted to re-rent the truck I used but it wasn't available. Otherwise all was well. Thank you, Calvin

Calvin T. 
Rating:
5.0

Customer did not leave a comment.

ELLIS G. 
Rating:
1.0

I've used uhaul for year's off and on this was my first bad experience and some of the staff aren't customer service friendly some off my items was taking out of a storage i lost some thing's that held sentimental value the guy Jeremy isnt to pleasant he got mad cause i wouldn't move my car one time i was up there cause i was trying to figure out where my items were and every time since than when i come in there he wouldn't help me one time he said something smart this last time he wasnt doing nothing and he wouldn't help me he told the other young man to do it when he wasn't busy I think the young man name was jamel he was very respectful and helpful shay was friendly and helpful as well but the one stand out the most is Anthony Howard he took time to really find out what happened and spoke to me with concern him overall is my mvp Sherrie was ok she tried but i still say Mr Howard held my ordeal the best

Gale A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fay J.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

fatima b.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLASN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittine F.  |  First Impressions 
Rating:
3.0

Regarding the staff: Da’rian (he works with the trucks) and his trainee, helped us from the moment we walked in, and they were courteous and very willing to work us. They were way more helpful than the clerks whose job is was to handle storage facilities. The two clerks, a young lady and man, were slow and disconnected from us. At one point, I had no idea the young man was speaking to me because he and the young lady were laughing and joking like there was some kind of inside joke we weren’t privy to. It was uncomfortable for me as a patron. Finally, he asked me directly to give him a code. I had no idea he wanted this from me because he was just saying “four digit number” without directly addressing me. The two clerks weren’t outright rude, but their demeanor and the looks they gave each other made it seem like we were the focus of a joke. Again, it was really uncomfortable for my husband and me and not how customers should be made to feel after spending nearly $200 in their facility. Additionally, when they learned that I had rented a 5x5x7 locker, they immediately tried to upsell me on a larger locker, which is fine, I wanted the next size up, but there were none available. And the only storage locker, besides the one we were renting, was way too big for what we needed. When we asked to see our locker, we’re were told again it was small, like a linen closet or a pantry. Again, I realize upselling is a part of the sales process, but they had nothing else to offer me that was suitable for my needs. I asked if there was a waiting list for the larger size, and instead of speaking to me, she told Da’rian, “I don’t think they do that.” Now, after all the upselling the young lady was trying to do, she wouldn’t ask if there was a waiting list for a larger locker. Again, she didn’t directly engage me—the customer—and at that point we had been there about 45 minutes, so I didn’t have anymore time to waste hunting down that answer. Also, we had purchased 10 boxes, but no one came out to the floor to assist us. My husband had to cut the plastic straps himself, and we literally could’ve taken as many boxes as we wanted since nobody was paying attention to us or assisting us with this part of our purchase. We just took our 10 boxes and left—we addressed them by thanking them and saying goodbye, but we didn’t receive any salutation from the staff.

Matthew T.  |  First Impressions 
Rating:
1.0

Please correct this mistake because I don't have a storage with you. Thank you so much.

SHELLEY H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CAROL B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ingred m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY B.  |  First Impressions 
Rating:
1.0

Ghetto!!!!

TIFFANY L.  |  First Impressions 
Rating:
5.0

I Love them Great Customer Service Awsome

Loretta E.  |  First Impressions 
Rating:
5.0

very friendly associate

Connie S.  |  Online Move In 
Rating:
5.0

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I’m an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Dee Dee M.  |  First Impressions 
Rating:
5.0

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

Gary K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daisy J.  |  First Impressions 
Rating:
2.0

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

stephen l.  |  First Impressions 
Rating:
5.0

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

Lehman Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas K.  |  First Impressions 
Rating:
5.0

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Heidi D.  |  First Impressions 
Rating:
5.0

The Uhaul administrators were efficient and professional.

JOHNATHAN W.  |  First Impressions 
Rating:
2.0

I’m renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

Chuck S.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

hattrice j.  |  First Impressions 
Rating:
5.0

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

Moses C.  |  First Impressions 
No reviews have been submitted for this location.

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