Comentarios de los clientes para U-Haul Moving & Storage of Savannah Ogeechee

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Savannah Ogeechee

Clasificación general:

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La Sonya W.
Clasificación:

El cliente no dejó un comentario.

Billy S.
Clasificación:

All the associates were friendly and very knowledgeable of their job. The wait time was very minimal picking up and returning.

Norman Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Laurie N.
Clasificación:

El cliente no dejó un comentario.

Deborah C.
Clasificación:

Waiting to hear from a representativto inregards to the return of the truck. Absolutely not satisfied.

kyle W.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY S.
Clasificación:

Have your employees do the return paperwork correct .. I returned tow dolly same day as In contract an the next morning u-haul took $68.10 off the card on file ... I called a the lady said ohh they didn't do the return paperwork right I'll fix it an you'll get a credit back in 3-5 days ... I'm like what I got punished for there fuck up .... Not right at all....

NATASHA F.
Clasificación:

They need to be more clearer on the prices and charges. I believe I was overcharged for my uhaul rental and I had to pay after paying a $100 deposit. I should've came out with money instead of owing monies, I didn't go over I mileage. They gentleman that checked me in was on his cell phone on Instagram while checking me in and he didn't give me a clear explanation of my mileage cost.

SANDRA L.
Clasificación:

El cliente no dejó un comentario.

STEVIE M.
Clasificación:

When I loaded the truck I noticed that I had a flat tire on one side, so I aired it up. The drivetrain had a really bad vibration above 50 miles a hour. I told the personal about both problems when I returned the truck. It didn't fell safe

WILLIAM H.
Clasificación:

I LOVE THIS PLACE !!!

Keith B.
Clasificación:

El cliente no dejó un comentario.

Joanna T.
Clasificación:

Quick & efficient!

Vladimir G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

THOMAS K.
Clasificación:

El cliente no dejó un comentario.

James K.
Clasificación:

See above and also there should be some help for people with a bad experience.

Jean C.
Clasificación:

El cliente no dejó un comentario.

Wade M.
Clasificación:

El cliente no dejó un comentario.

RICK L.
Clasificación:

The U-Haul associate that helped me was really nice and knowledgeable. Her name is Antquesha Griffin and the experience was very positive.

John K.
Clasificación:

Large, lots of equipment.

Adam J.
Clasificación:

El cliente no dejó un comentario.

REBECCA W.
Clasificación:

I had a reservation at one place. Got there are no key and wasn't ready. I was then sent across town to ogeechee rd and they handled it.

RASHAAD L.
Clasificación:

El cliente no dejó un comentario.

ANNETTE L.
Clasificación:

When returning the truck , no one was available to take truck back took us time to come back into store twice, to eventually be told to leave key in the cup holder , as only one person in the store at the time of return. This was a busy time at 5 pm and was a Saturday. As someone who moved all day last thing we needed was the wait.

Brian T.
Clasificación:

El cliente no dejó un comentario.

WILLIAM K.
Clasificación:

Improve on customer service, to include on time communication, availability of equipment and personnel before accepting funds from the customer. Your customers do have options of various companies to patronize but they chose Uhaul, that says a lot but unfortunately I wouldn't be using this or recommending others to patronize your services due to the lack of service I received through out my time with Uhaul.

Brittany I.
Clasificación:

Disorganized an did not have the equipment they confirmed

KEITH C.
Clasificación:

El cliente no dejó un comentario.

WEQUENTA M.
Clasificación:

The car smelled of smoke and I was overcharged for supplies that were not provided but requested.

Ninette H.
Clasificación:

El cliente no dejó un comentario.

Adison L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

steven P.
Clasificación:

El cliente no dejó un comentario.

Colby W.
Clasificación:

the open trailer still had rocks of various sizes inside (gravel). Made things challenging to use rollers to get stuff on the trailer. Wheels kept getting locked up due to the remaining gravel.

CLARENCE S.
Clasificación:

Quick service. No suggestions.

JOHN T.
Clasificación:

El cliente no dejó un comentario.

JOHN B.
Clasificación:

Great service and quick drop off. Thank you.

John P.
Clasificación:

Some verbal instruction for connecting, disconnecting, loading, and unloading the car trailer would have been helpful. The person connecting the trailer did not talk to me at all.

JOSE G.
Clasificación:

The only complaint I have is about the return process. We stood in line for 20 minutes inside only to be told that the whole return process is done with the guys outside.

Barry L.
Clasificación:

Took over an hour after I arrived to get the auto transport, even with online check in. The lady that checked me in was obviously just marking time in between her Mobile phone texts/call and the outside guy was in his phone as well. Just rude and slow.

LAURA E.
Clasificación:

Wait times too long. Equipment needs service. Broken light. Engine sounded horrible. Bars for wardrobe boxes not included. Ignored bbly employees upon return.

KEITH C.
Clasificación:

UHaul came through for me when I needed a truck at the last minute. When I couldn't find a truck at the office on Abercorn St. Savannah Ga, the manager at this location went the extra mile and had connected me with the Uhaul office on ogeechee Ave. I was impressed by this because she could've just said theirs nothing here an left it at that but she didn't. I believe her name was lakesha or something like that. Please give her a gift or acknowledgment for giving excellent customers service. This happened on 1/30/2021 UHaul on Abercorn St. Savannah Ga.

JULIAN M. | Overall Experience |
Clasificación:

Always busy so the wait time was always long if you needed to do something at the desk. But all workers were helpful.

MARCIA F.
Clasificación:

El cliente no dejó un comentario.

NEWTON M.
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El cliente no dejó un comentario.

MARCIA W.
Clasificación:

Everything was great! Special shout out to Robert who was extremely helpful and kind . The whole operation was top notch and I will definitely use them again!

john a. | Overall Experience |
Clasificación:

I reserved a climate controlled unit. When I got to The facility they told me they didn’t have a climate control unit. I knew my belongings would be in there for months that’s why I reserved a climate control. My stuff got damaged

LYNDA M.
Clasificación:

Time be wait online little bit short

Benjamin S.
Clasificación:

El cliente no dejó un comentario.

Brenda S.
Clasificación:

El cliente no dejó un comentario.

KEITH B.
Clasificación:

Amy Grell and her staff LaShae, Robert, Q and others are the ever. And i have been to Uhauls from Denver to Boston, Texas Ohio ect.....

JOSE R.
Clasificación:

You need better customer service personnel.

Tesha J.
Clasificación:

Teach your employees what good customer service means.

Angela S.
Clasificación:

Renter a 20 foot truck. The ramp was partially broken. Spent 45 minutes trying to secure ramp. The slide bar was broken, needed to be welded together. When I discovered it, it was held together with a zip tie. Informed the manager & location. Received a $10.00 discount & the mileage rate changed to .79 per mile. I drove 10 miles. I had to ask for a discount & only received $10.00 plus lower fuel charge. I feel like it should have been comp more than that due to inconvenience it caused me.

Van H.
Clasificación:

El cliente no dejó un comentario.

Shaniqua M.
Clasificación:

El cliente no dejó un comentario.

Jemmie F.
Clasificación:

Great customer service.

Ramon E.
Clasificación:

El cliente no dejó un comentario.

samantha L.
Clasificación:

This move has been total nightmare since day one and the nerve of them billing me for storage even though it was their fault I did not receive my box on the day it was promised is beyond me. I will never use UHaul again.

GARY B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MICHAEL G.
Clasificación:

Original contract was for the office on Abercorn. Did not have the equipment in reservation. Had to drive across town to get the nessesary equipment. And of course could not rent one way and had to drive across town again to return. Still waiting for a call from the original contract manager about my 50.00 dollar reimbursement. Don't believe that will happen. Uhaul has lost my business.

Michael J.
Clasificación:

El cliente no dejó un comentario.

SUSAN M.
Clasificación:

My problem is with your complete lack of customer service. Although I followed instructions, I got the complete run around when it came to returning the truck. It took multiple calls just to reach someone who could help, and although I was told when I made the reservation that I could self check in at any UHaul, that turned out not to be true. I had to drive to a completely different city. After multiple phone calls I was credited 15 miles (when the GPS told me it was 22 miles), and I had to drive 8 plus miles out of that city on country roads to get to a remote country gas station to get to the location. When I asked for the full mileage, I was told I would have to call yet another number. None of these people seem to have the least concern that it took me an hour and a half to return this truck in the dark on a busy moving day. Plus, I got to pay 43 cents for the privilege!

Cj Y.
Clasificación:

El cliente no dejó un comentario.

Napoleon G.
Clasificación:

Absolutely nothing that I can think of because the customer service was awesome and the staff is definitely following CDC guidelines making sure their consumers feel confident about using their products.

Carey L.
Clasificación:

El cliente no dejó un comentario.

jack c. | First Impressions |
Clasificación:

The ability to show availability and reserve a unit online without the need to telephone was great. The price to rent a unit was fair and less than a nearby competitor.

Lee W.
Clasificación:

Keep up the good work. Ms.Amy and her staff.

Jan M.
Clasificación:

El cliente no dejó un comentario.

Chad S.
Clasificación:

Was given a 10' truck with less than 1/4 tank of gas and then charged $30 because I brought it back under 1/4 tank. Customer service was rude and unwilling to talk with me. I was not told about the fees or to take a picture of the dash. I was not even given a mark for where the gas tank was. I only used it to pick up a couch and then dropped it immediately back off, barely using any fuel. I will never rent from uhaul ever again after being scammed out of $30. Worst rental experience and customer of my life.

BARBARA ANNE MAR M.
Clasificación:

El cliente no dejó un comentario.

Lamanda T.
Clasificación:

the delay in refunds is my only issue

Alonza B.
Clasificación:

El cliente no dejó un comentario.

Brian B.
Clasificación:

El cliente no dejó un comentario.

Mia N.
Clasificación:

Awesome service!!!

TIFFANY L. | First Impressions |
Clasificación:

Ghetto!!!!

Jurow C.
Clasificación:

They tried to charge me for extra miles.

Tanieshala F.
Clasificación:

Customer service suck...

Madeline C.
Clasificación:

Too busy to clean equipment properly

Shemic T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Andrew S.
Clasificación:

We dropped off around 8:pm, so it was after dark. We were a little concerned about a homeless person walking around us and going through the trash can. The homeless person left us alone, but it was still a little concerning.

George B.
Clasificación:

El cliente no dejó un comentario.

Stephanie D.
Clasificación:

El cliente no dejó un comentario.

Barry J.
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

El cliente no dejó un comentario.

Gary J.
Clasificación:

El cliente no dejó un comentario.

TRINA W.
Clasificación:

El cliente no dejó un comentario.

Jon K.
Clasificación:

Overall it went well, including the staff and their vibe , everything was good, no issues really as far as staff and equipment.

Myron B.
Clasificación:

Make sure that the employees have a better attitude. There was a young lady that had a very bad attitude when there was some questions I needed answered.

KRISTIN C.
Clasificación:

El cliente no dejó un comentario.

BARBARA H.
Clasificación:

Sharnel was excellent! She had me in and out even though they were super busy!

Richard B.
Clasificación:

Drop off was really easy. Staff following appropriate COVID19 protocols.

Hugo M.
Clasificación:

Easy return process.

HARRYETTE S.
Clasificación:

I have used this location several times and the service has always been great every time! Keep up the great work!! There are so many business establishments out here were service has gone down. ALL the customers service reps there at this U-HAUL location seem to have good attitudes and work together as a team.

ANTQESHA G.
Clasificación:

El cliente no dejó un comentario.

michael G.
Clasificación:

El cliente no dejó un comentario.

TERRY D.
Clasificación:

El cliente no dejó un comentario.

Tegan M.
Clasificación:

Amy and everyone involved was very helpful and kind! Thank you!

Loretta E. | First Impressions |
Clasificación:

I Love them Great Customer Service Awsome

JOSEPH S.
Clasificación:

El cliente no dejó un comentario.

Jason Y.
Clasificación:

El cliente no dejó un comentario.

Valentina A.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY H.
Clasificación:

They helped me in planning my rental. Very knowledgeable and helpful team.

David H.
Clasificación:

Excellent group to work with.

audrey H.
Clasificación:

Everything

Fernando M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Calvert B. | Overall Experience |
Clasificación:

Your staff could be a little more caring/corteous, but everything else was fine. Thank you!

Jeff M.
Clasificación:

How about clean the trucks and not leave them on empty??? And when you do leave them on empty, Don't offer a lousy 8 dollar credit to make it better. Will never use you again.

WILLIAM C.
Clasificación:

El cliente no dejó un comentario.

frederick C.
Clasificación:

I was charged 1.75 over my contract amount and it was stated mileage but I was far under my mileage. Then I was told my card was already charged and usually don't get a refund if it is a mileage dispute.

Douglas W.
Clasificación:

El cliente no dejó un comentario.

BRYANT B.
Clasificación:

The drop off was satisfactory. I informed the attendant about the problem with the furniture pads not being available when I picked the equipment up. I clearly stated that I had ordered and been charged for two dozen pads at a cost of $20.00. He stated that he would issue a refund and I would receive an email with the credit. I received the email to discover only a $10.00 credit fir one dozen pads! Seriously! Is it possible for “Lightning to strike twice... on both ends of my move!” Disappointing.

Anika R.
Clasificación:

El cliente no dejó un comentario.

Angelo W. | Overall Experience |
Clasificación:

safety wise need a device to assist with dolly movement up and down stairs.

Quentella H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cheryl R. | First Impressions |
Clasificación:

I had a reservation for my storage unit as well as drop off location for the truck rental, I called to confirm my order by calling gouhaul.com and was setup with a 1 bedroom unit when I clearly requested a unit for a 2 bedroom home with living room furniture and appliances , I was also told that I couldn’t use the location as my drop off location, only for my storage unit.when the location is in fact a drop off spot. The reps online needs to be more knowledgeable of their job.I literally had to call about 4 times,spoke to someone different each time and my orders still was not accurate.

Tara s. | Overall Experience |
Clasificación:

experienced and patient people The Service was done with class.

Calvert B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Connie S. | Online Move In |
Clasificación:

very friendly associate

Elizabeth W. | Overall Experience |
Clasificación:

It was like an oven coming up to grab anything. I understand I didn’t pay for temperature control but it was like walking into an oven and was extremely uncomfortable. I feel like there could have been some air circulation without paying extra money considering the storage unit itself was close to a hundred dollars a month. I won’t be using u haul again for storage needs.

KEVIN J. | First Impressions |
Clasificación:

Everything was handled smoothly

EMILY D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

PHILLIP S. | Overall Experience |
Clasificación:

No issues with storage but was wrongfully charged an extra day for my truck. There was a long line and it was late getting checked in and I let it be known via email and no one replied.

Dee Dee M. | Overall Experience |
Clasificación:

Best !! Don’t go anywhere else bc these people and this location is safe, secure and the people will ever impress you with respect! Amy the GM is a lady of her word! God bless everyone! Stay safe!

Dee Dee M. | First Impressions |
Clasificación:

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I’m an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Jeremie B. | Overall Experience |
Clasificación:

Very Nice Pl., I’ll definitely come here again

Wilson S. | First Impressions |
Clasificación:

Storage unit was not clean but the friendly staff quickly resolved the issue. Great customer service!

Gary K. | First Impressions |
Clasificación:

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

Demetris K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Daisy J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

stephen l. | First Impressions |
Clasificación:

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

Myisha W. | Overall Experience |
Clasificación:

All of the employees were very knowledgeable and helpful. They made Mai moving experience great.

Luz del Mar B. | Overall Experience |
Clasificación:

The facility is well lit but not secured. Some staff very friendly like Christopher and the lady who process our rental truck and another who unfortunately I didn't get to get her name. But your manager was very rude and didn't even know your location address when I called to have someone to come to the unit and inspect. In reality she lacks if customer service skills and needs to be retrained or replaced

Rose R. | Overall Experience |
Clasificación:

The only problem I had was that they did not offer any help for customers being late during the covid 19 pandemic and they only allow a three day grace period before they apply late fees I think they should allow atlease five like other storage facilities but other than that I will return as a customer

EDWARD B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Keitra L. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Florida H. | Overall Experience |
Clasificación:

The staff was very helpful and friendly at all times

Lehman Y. | First Impressions |
Clasificación:

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

Douglas K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

marc b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Melita S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Janice D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

William B. | Overall Experience |
Clasificación:

The employees want to do a good job. But, I rented a space that I never was able to use because their was another vehicle parked in that space. I always had to park in a space other than the one I rented. The code to raise the gate seldom worked. Infact most of the time the gate was just left open during business hours because it didn't work. When I went inside to get help there was always a long wait to get any help so I usually just gave up and left. You have a nice facility. You have good employees that want to do a good job. Fix what's broken, the gate and staff your facility so that customer will spend money instead of walking out.

marc b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kelvin C. | Overall Experience |
Clasificación:

Supper fast staff and and very clean facility and equipment! Couldn’t be happier.

John F. | First Impressions |
Clasificación:

none

Raasheema M. | Overall Experience |
Clasificación:

I informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last

Chelsea H. | Overall Experience |
Clasificación:

Will never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all

valerie b. | Overall Experience |
Clasificación:

Staff lovely.

Shemic T. | First Impressions |
Clasificación:

Warm welcome very very nice people that work there

Heidi D. | First Impressions |
Clasificación:

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Robert G. | Overall Experience |
Clasificación:

Unit leaked. Lighting was poor., staff was great.

Raasheema M. | First Impressions |
Clasificación:

I usually use U-Haul when I'm moving, however the truck I had was awful. I rented a 17'' and the vehicle felt like it was dragging with no breaks, but the employee's were friendly and knowledgeable.

LAMECH M. | First Impressions |
Clasificación:

I had a great experience dealing with Faruq. He made a stressful situation a pleasant decision. He took the time to explain all my storage options and gave great advice!

Katherine T. | Overall Experience |
Clasificación:

Staff was friendly and very helpful. They did everything they could to make sure that I was taken care of. Would highly recommend this location.

JOHNATHAN W. | First Impressions |
Clasificación:

The Uhaul administrators were efficient and professional.

EDWIN H. | Overall Experience |
Clasificación:

During our 1 1/2 years the gate was broken several times, once for 3!!!!! months Lame excuses and we could only hope that they closed it during the night since it was mainly open for the whole day

Chuck S. | First Impressions |
Clasificación:

I’m renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

Perry R. | Overall Experience |
Clasificación:

At times office seems understaffed and extremely busy on weekends with not enough management. Most of staff were friendly and helpful and tried their best.

Brandi L. | First Impressions |
Clasificación:

I can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.

Joyce R. | Overall Experience |
Clasificación:

thanks

Brandi L. | Overall Experience |
Clasificación:

I love the quality of service!!! These guys go above and beyond. Thank You!! Brandi Lockhart

Kim S. | Overall Experience |
Clasificación:

Very friendly staff and Amber whom I think is doing a great job in her new position runs the facility very well The storage rooms and halls are kept very clean as well as the lots. Thank you

barbara h. | Overall Experience |
Clasificación:

Excellent customer service, especially from Ebony. This is a well-run facility.

Roberta S. | First Impressions |
Clasificación:

I waited 1.5 hours to be shown the unit. Once seeing the unit it was determined the unit was too small and nothing was available in the Savannah area at Uhaul. Impacted truck rental and move.

wynette j. | Overall Experience |
Clasificación:

Management team and employees are awesome!! Will be back in future Ms. Jackson

Samantha G. | Overall Experience |
Clasificación:

Brett, Dustin and Ron were so nice and helpful. This was my first time using a moving company and I would definitely use Two men and a Truck again!

Joyce W. | Overall Experience |
Clasificación:

So thank for the great service I received.

hattrice j. | First Impressions |
Clasificación:

Very friendly and helpful

Tracy W. | First Impressions |
Clasificación:

very good and friendly people

Tamikosha H. | Overall Experience |
Clasificación:

No problems 😁

Abby K. | Overall Experience |
Clasificación:

Great!

JENNIFER B. | Overall Experience |
Clasificación:

Ms. Shenell made the process of moving out of my unit fast and effortless. Also, when I initially rented the unit, Ms. Ebony went above and beyond to help me and provided stellar customer service!

CHERYL F. | First Impressions |
Clasificación:

the team were very helpful

Ray H. | Overall Experience |
Clasificación:

Ebony, Amber and all of the staff(I wish I could remember all of the names) were great. Everyone was cheerful, courteous and very helpful. The GM in Boone NC could certainly learn from these folks!!!

Abby K. | First Impressions |
Clasificación:

Jennifer Birdsall was an absolute dream to work with!!

Michael S. | Overall Experience |
Clasificación:

I continue to have problems with this location processing my storage payments. I’ll need to find another vehicle storage facility because of their poor service.

Kim S. | First Impressions |
Clasificación:

Shout out to all the staff they are very friendly and helpful. Also BIG shout out to the manager of this Uhaul on Ogeechee Rd he has worked with me from day one and he is a very hard worker. Thanks

nicholas S. | Overall Experience |
Clasificación:

Awesome people and great service!!!!

Aaron H. | First Impressions |
Clasificación:

Poor training, poor customer service. Didn’t seem to understand uhaul’s computer system. When asked about available lots they said it’s just broke down cars that are parked there. we don’t rent those.

Steven B. | Overall Experience |
Clasificación:

This facility needs to have their parking storage completely redone. Thick rocks on parking surface is impossible to drive over with boat and trailer. Completely impassable. I left .

Megan Y. | Overall Experience |
Clasificación:

Honestly, this was the worst customer experience ever. The employees were incompetent, couldn't understand our requests and the Ubox manager only worked certain hours and didn't communicate to her sta

Melissa V. | Overall Experience |
Clasificación:

Staff were polite helpful and service was super prompt.

Shakia B. | First Impressions |
Clasificación:

Self storage experience is terrible I sign up in got the storage had pay 100 something dollars for store fee

Chris A. | Overall Experience |
Clasificación:

Bad customer service

MALAYSIA W. | Overall Experience |
Clasificación:

My lock was cut off of my storage unit and replaced in an apparent “mix up” with units and i was not contacted or made aware of this until months later when i was moving my stuff out.

DOROTHY R. | First Impressions |
Clasificación:

Ms. Perry was the consummate professional. She located a storage unit to fit my needs and escorted me to the unit. I really appreciated the personal touch!

NORA W. | Overall Experience |
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Wouldn't Go Any Place Else. Customer Service Treats U Like Family. Thanks For The Great Accommodations.

Jennifer H. | Overall Experience |
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The employees were all friendly. When I tried to move out of my storage unit it took 3 weeks and 9 calls in order to get it taken care of. Very disappointing. I will never use uhaul again

Evi G. | Overall Experience |
Clasificación:

The only one who was confident was Miss Jo who dropped off the boxes and pick them back up the other staff did not know what they were doing

TIMOTHY M D. | Overall Experience |
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We used the UBoxes for our out of state move. Savannah handled our delivery. The employees who handled scheduling and delivery were very professional and accomodating. They arrived as scheduled.

Stacy A. | Overall Experience |
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Excellent staff very helpful and professional!

Moses C. | First Impressions |
Clasificación:

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

Gina U. | Overall Experience |
Clasificación:

I can't get over how clean and friendly this location was. They went above and beyond for me.

MISTY M. | Overall Experience |
Clasificación:

thanku

THOMAS L. | Overall Experience |
Clasificación:

Professional & friendly staff especially in person. I would recommend more training in phone etiquette.

Jordan F. | Overall Experience |
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This has been an absolute nightmare. My things were destroyed in July (twice!) and I am just starting to resolve things in January. Management/employees need work. It takes one person willing to help.

Carl B. | Overall Experience |
Clasificación:

I had a U box shipped from Illinois to Savannah. I emptied the unit within 30 days, so no additional charges should have hit my credit card. For 3 consecutive months, my card was charged $103.55.

mark s. | Overall Experience |
Clasificación:

Poor communication from savanah office and no communication from driver. Upack was scheduled to be delivered between 10:00 and 1:00. Driver did not show up until 3:00.

Bruce C. | Overall Experience |
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Very good facility.

George S. | Overall Experience |
Clasificación:

Service members were great

Maxwell R. | Overall Experience |
Clasificación:

Customer service was terrible. Poor communication between staff. And the truck to deliver ubox's has been broken for over a month . Would not use ubox again based on this experience.

dave j. | Reservation |
Clasificación:

I haven't yet used the service but am moving soon and will definetly use u haul from charlotte to savannah

Frank A. | Overall Experience |
Clasificación:

The young lady that dropped off and picked my u-boxes was excellent. She new her job and did it well. I would do business with her any time.

Catherine S. | Overall Experience |
Clasificación:

Small storages are overpriced and access hours to storage are very limited. Great staff!

Anthony S. | Overall Experience |
Clasificación:

Very Helpfull U-Box Crew

George S. | Reservation |
Clasificación:

Outstanding service. Thanks.

JEANETTE C. | Overall Experience |
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Only minor issue was that it took 4 days of phone calls to get my UBox delivered. Seemed like a run around and there was no follow through with sending messages to other departments.

Rose R. | Overall Experience |
Clasificación:

Ebony is a great asset to your company she works like a champ under pressure if I ever were to open my own business watch out because I would definitely steal her from yall lol

BERNADETTE S. | Reservation |
Clasificación:

Costumer service was great

Jermone I. | Overall Experience |
Clasificación:

Staff was courteous and timely.

Hamilton D. | Overall Experience |
Clasificación:

Kind and personable workers

William B. | Overall Experience |
Clasificación:

Staff was always helpful and friendly. You need to fix the entrance gate to the RV Storage. The Scanner does not work. I always had to get out of my rig and use the walk-in gate to open the drive in,

WILLIAM C. | Overall Experience |
Clasificación:

Thank you to the staff that was amazing, helpful and go way beyond there means to make sure they put you in the right storage so you not paying for what you don't need. Yall are awesome, would defini

patricia l. | Overall Experience |
Clasificación:

U-box delivered and picked up at my convenience on time, efficiently and without any problems

Jason K. | Overall Experience |
Clasificación:

10+ calls and 4 months is what it took to get my delivery. During this time you also charged me $86/month for storage. I reached out to mgmt twice and received no reply. I'll never use U-haul again.

quran j. | Reservation |
Clasificación:

Good

Lorraine B. | Overall Experience |
Clasificación:

Thanks for making adjustments when your forklift broke and hauling them to me on a trailer!

Torrie w. | Overall Experience |
Clasificación:

The manger there was over and beyond helpful. SHE NEEDS A RAISE!!! TARA I think is her name but a good hearted woman (angel) is what I call her. Uhaul will be Cray to let her go! Hospitality is 5 star

Robert P. | Overall Experience |
Clasificación:

Great service, I am fully satisfied.

Dale K. | Overall Experience |
Clasificación:

Very professional help us with different plans to rentals after changing

MICHELE F. | Overall Experience |
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We’ve stored here 3 times, and always rent trucks or vans here. The staff is amazing, and the facility is very well kept.

Gregory K. | Reservation |
Clasificación:

Great service, less expensive than expected, only complaint is that the storage unit had a mild funk to it but thays quite a minor complaint!

Chad C. | Overall Experience |
Clasificación:

storage unit was not clean. facility not clean

Jan C. | Overall Experience |
Clasificación:

You MUST fix the gravel situation and gate operation in the outside storage. It took us 20 minutes to get our travel trailer out due to the deep gravel that has not been packed down.

Angel l. | Overall Experience |
Clasificación:

I reported a leak on the roof when I left one of my mattes got wet inside don't know if it the leak got fixed for the next customer

Lianjun W. | Overall Experience |
Clasificación:

My Ubox delivery was delayed twice, and I had to pick up the uBox by myself.

John N. | Overall Experience |
Clasificación:

Great service.

Dale H. | Overall Experience |
Clasificación:

I did not visit the Savannah office, the u-box arrived there and they deliver it to my address. The conversations with the office were very friendly and helpful. The delivery was made when promised.

tawanna w. | Overall Experience |
Clasificación:

My storage unit destroyed my furniture everything has mold on it.For 167.00 a month I exspect better

edward j. | Overall Experience |
Clasificación:

Good service but could improve.

Mohamed K. | Overall Experience |
Clasificación:

Great!

DAVID W. | Overall Experience |
Clasificación:

Staff was great. Furniture was well taken care

DEBBIE S. | Overall Experience |
Clasificación:

Just GLAD it's all over after 3 long years with y'all..Hopefully I will never have to use a storage unit again.

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