Customer Reviews for U-Haul Moving & Storage of Saskatoon

952 comentarios

2310 Millar Ave   Saskatoon, SK S7K2Y2

(306) 808-1983

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(306) 808-1983

2310 Millar Ave
Saskatoon, SK S7K2Y2

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

It was much easier than I thought it would be to move in, even as a senior working alone. ¡Gracias!

Robert T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittney D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julianna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julianna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julianna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin P. 
Clasificación:
1.0

Nightmare experience. Assigned on location with no vans, changed to another location arrived there no keys, told to check other vans on lot, no keys! This was 12 midnight! After several conversations told to come back at 7am the next morning! ! We had to be in another city by that time land not only lost our pay for that day but wasted other people's time!

Gillian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim B. 
Clasificación:
1.0

El cliente no dejó un comentario.

beth M. 
Clasificación:
4.0

El cliente no dejó un comentario.

leo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAHAM H. 
Clasificación:
5.0

I rented a dolly and blankets but there were already some in the back from the last rental. So I left the dolly and used the extra blankets. Best to do inline registration and DL picture. I would get the Travelsafe as rabbit committed suicide and broke the front grill frame. Without it I would be on the hook for $ 263.00 The lady at this location was friendly and helpful.

Anthony B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sydney W. 
Clasificación:
4.0

I had requested a dozen blankets but they were not available at pick up time. So this left me scrambling to find sheets and coverings. So the moving experience would have been improved if what I'd requested had been available. But overall things went well. Gracias.

brenda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASENKA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence Z. 
Clasificación:
5.0

Everything was well done by the staff at this location. They were very busy yet friendly and helpful. Because I was using the 24/7 pickup method and had been charged for blankets that weren't provided (they were out of stock), I needed extra assistance to remove the charge. This was promptly taken care of. Overall good experience on a hectic moving day!

Brenda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfred F. 
Clasificación:
5.0

The vehicle I rented was dirty inside there was used Kleenex and a used COVID mask in behind the seat and overall interior was dirty spill stains on the doors steering wheel the dust was on everything inside and the outside was covered in mud

Darrell K. 
Clasificación:
1.0

the staff was very slow, 40 minute line up to rent a truck. online

Anthony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ferdinand T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
3.0

El cliente no dejó un comentario.

James Z. 
Clasificación:
1.0

The costumer service was so unprofessional the guy who look after us he was rude he's no happy he just give me the key and said you truck it's outside, there it's like 20 trucks outside. When I return the truck same attitude, I ask hem how many kilometres did I used he said he don't know moments later he told me how many, I think he needs to explain to the customers what he's it's doing when costumers ask to hem and he needs to be more professional because we are paying for the product we are taking we are not asking to barrow the product, and we are paying for he's service as well so at least we deserve smile. Gracias

Hugo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen M. 
Clasificación:
2.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cody T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah D. 
Clasificación:
3.0

When the representative contacted me, they said I could keep the truck until the other day or deliver it anytime at night, since I was using mobile pick-up. However, when I got truck, the website said I had to return it until 7pm, which was not in my plan. So I had to rush a little bit because I was worried about being changed for late return. Please, be more specific/accretive about what you say to your customers through the phone or app/website. Also, I've tried to use the Android app to pick up the truck, but it would not show any picture that it asked me to take with the app. The app opened the camera, I took the picture, but nothing was showing up in the app. So I had to use the website. I was using a Galaxy S10e. And one more thing, not that I care, but the truck was dirty, I even found some fries inside the cabin. And before I forget, the engines lights were on all the time.

Rafael W. 
Clasificación:
2.0

So I showed up to pick up 10' Mover, 1 x queen size mattress cover, 1 x dolly and 1 x dozen furniture pads (which I was "guaranteed" according to the email I received). I show up, my vehicle didn't arrive from the previous mover, no more furniture pads, and no queen size mattress cover; all I was able to pick up was the dolly. After 10-15 min of wait, the employee realized that there was a "one way" 10' mover that I can sign out. So thanks no mattress cover and furniture pad, furniture were damaged. If things weren't going to be ready, I would have appreciated if I was told up before so I can change my plan.

Min Hyung L. 
Clasificación:
3.0

Location seemed under staffed causing long wait times in line and a highly stressed employee.

Tiffany P. 
Clasificación:
1.0

Shit

James R. 
Clasificación:
2.0

I did self check in as that was recommended for due to covid . Did that was kind of a pain but for first time not bad until locating keys. The app said the rear door was locked and id need a code to get the keys. Only no lock no keys. Ended up going inside. Forgot my mask at home , realized and was like its all self check in. Go inside used my shirt for a mask. No courtesy masks . Then asked the agent and was like keys are inside as we move the trucks around. Self checkin totally pointless 🙄

SHAWN V. 
Clasificación:
5.0

We changed our drop off time with 0 issues

Kieran G. 
Clasificación:
2.0

The truck we rented was fine, but we were very disappointed when the location informed us that they didn't have any dollies or furniture pads for us, even though we booked them in advance! This oversight made our move much more difficult.

Tristin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brandon O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C.  |  First Impressions 
Clasificación:
4.0

a couple of LED marker lights were out on the trailer but they found that a fuse in my truck had blown and was not sending power to one signal light.

Robbie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle R. 
Clasificación:
4.0

Truck box was not swept out prior to my rental. Truck had the check engine light on. I was billed for a full days rental but was only allowed the truck from 7a-1p… if I am paying a day rate I should get it for a day. Truck also had less than a half tank of gas, which felt very unprofessional.

Stephen H. 
Clasificación:
5.0

Not a thing

Cindy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shelby A. 
Clasificación:
4.0

Your reservation department was not helpful and couldn't answers my questions. Was very frustrated with their preformance

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

Great customer service. Good vehicle and reasonably priced. Shout out to the guy who assisted. Very professional.

Darren T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gana V. 
Clasificación:
1.0

the vehicle was not clean, my hands were sticky from the steering wheel. and the dash was not sanatized.

Zachary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

suraj S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy G. 
Clasificación:
5.0

Alice went all her way to shoe me how to use the pass card and what will happen if I did not do the right thing. She was very helpful in showing me the storage.

Maria O.  |  Overall Experience 
Clasificación:
5.0

I got the truck cargo space not clean at all, and there was stuff in it like dirty clothes and empty water bottle. I am not sure how the staff let me take it like that. Did they check it before giving it to me???!!!!! I am sure uhaul will not take the truck dirty like that from me.... I have pictures by the way. Thanks for reading my feedback Hisham Elshoni 306 880 3380

Hisham Ahmed E. 
Clasificación:
5.0

Excellent service and cost is very reasonable! Thank you U-HAUL and all staff.

Sandra P. 
Clasificación:
2.0

Van was full of gravel in the back. Had to sweep it out before we took it which took a half hour! Steering wheel was very dirty, nothing had been wiped down. With COVID things should at least be wiped off.

Patricia S. 
Clasificación:
5.0

Very personable staff at both locations used. Equipment was clean and ready for pickup. Our moving day was seamless! ¡Gracias!

Peggy M. 
Clasificación:
1.0

It was terrible!! First the guy at the front finalized everything with my ID and got a lock and gave me to access keys can you show me where to go so I had to walk all the way around the building finally came back ask him to show me told him that I’ve never been here so I need some help then I get into the access to look for 1066 there was no 1066 so then I go back into the office he says that he’s too busy with customers to show me where my locker is so I said fine get me out of it I didn’t want to do it and so I cancelled everything and I will never use U-Haul for storage

Sheena K.  |  Overall Experience 
Clasificación:
3.0

There was only one person working and so it took a while for us to be helped as they had to go help hook up the trailer that the person in front of us had rented. Understandable but a little frustrating waiting.

Zara T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen K. 
Clasificación:
5.0

Great service but long wait on hold, maybe need more people answering phones

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly R. 
Clasificación:
4.0

The phone system is absolutely horrible. No. I don't want to hold for 30 minutes before speaking to a warm body. Very frustrating. Other than that it was fine.

Jason O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reuben U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart F. 
Clasificación:
5.0

The lady I dealt with in the store had wonderful customer service. Fully explained the truck rental with me. On the return, she was just as friendly. The truck was not clean. Interior was dirty. The exterior was dirty. The truck did do the job that it was needed for though. I would rent from the location on Millar Ave in Saskatoon again.

Donna S. 
Clasificación:
3.0

No we picks up the phone when call your number on hold for over an hour gave up in the end

John N. 
Clasificación:
2.0

I can't believe ppl think it is ok to pay .99 per KM - or 1.59 per mile?!?! That unadulterated robbery. The truck was filthy?! It had be sprayed with a sanitizer I'm sure it reeked so strong but no one had washed the outside of it

Jodi-Ann F. 
Clasificación:
1.0

I spent over an hour renting a $40 trailer. There were a lot of people behind me. So basically the associate made $40 in that hour. Not efficient. I asked if when I dropped I needed to come inside and she told me no they would no it was back. Dropped off at 1130. At 130 the call to tell me my trailer was a 1/2 late. I told her it was back an hour and a half early. She said it is curtesy to come in and tell them it's back. She told me I didn't need to come when I picked it up and even if I needed to I was not going to wait over an hour as that was the speed already established for them to move at. Be more efficient and less redundant.

T C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry K. 
Clasificación:
1.0

Your attendant failed to guide me properly when backing up to hitch up the trailer and caused me to bend my license plate. The excuse was they assumed everyone had a backup camera now, I do not. This type of careless assumptions could have caused greater damage or even a safety concern. It should be corrected.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbie B.  |  First Impressions 
Clasificación:
5.0

The time I got there was about 4:30 there was a-line up of customers, and only two employees, wait time was a little long but due to Covid restrictions one has to expect that and the time period probably played into it also. Attendants where very pleasant and helpful.

James B. 
Clasificación:
5.0

Keep up the great work

Terry F. 
Clasificación:
1.0

Storage units were way smaller than let on in the ad, access was absolutely awful, and the staff was slow, unmotivated, and unhelpful... had find another storage unit, and just bought an enclosed trailer right after so I never have to deal with these clowns at Uhaul ever again

KURTIS P.  |  Overall Experience 
Clasificación:
4.0

Your people are excellent your software experience is the worst I have every had the misfortune to experience.

Lyle M. 
Clasificación:
3.0

Send an email with the km on the odometer to the renter when they take it off the lot. When the km were added up I felt there was no way I drove the truck that far, and checking non google that seems to check out, so I felt ripped off even though it was only really a $10 difference. It would be just a small thing to send with the contract to help customer satisfaction as it made me not want to come back even though it might have been accurate. I know it was my responsibility but I am sure I'm not the only reaction like that you will get so sending the starting km on the odometer out to the renter might help keep people feel more satisfied.

Keith F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
5.0

I couldn't have been happier with my experience with U-Haul. Everything went smooth and as easy as a move could be. Thank you for your exceptional service, I definately recommend U-haul .

Catherine A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristine G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trevor P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim Y. 
Clasificación:
5.0

Everyone was very helpful and went above and beyond.

TRACY DAWN D. 
Clasificación:
2.0

Despite checking in online and setting up an alternate account access for my son, they had trouble finding the account and said I had to be there as he was not registered. In the end they phoned to confirm with me but the process was lengthy and frustrating given we followed their directions. Did not know the storage was not accessed from outside. An apartment's worth of items had to be moved down two long hallways - they did provide a dolly. Also the size I ordered on the phone was not big enough despite explaining contents so had to upgrade to a bigger size at a higher price.

Sheila K.  |  Online Move In 
Clasificación:
5.0

Interaction at the drop off point was brief. Staff was courteous, and the building and yard were clean

TAYLOR R. 
Clasificación:
5.0

Thx to the Staff for Great service and moving made Easy for us...All the Best ..Thk U

Terry H. 
Clasificación:
1.0

My truck was made available to me 7 hours later than I had booked it, with no explanation provided from either the pick-up location or from 1 800 GO UHAUL. The availability of a moving truck was very reasonably the basis for all my moving plans which had been made far in advance, and forced me to push all my plans back a day and made me unable to actually move in at my destination. My family have deemed this to be "the worst move we've ever experienced". This was, understandably, supremely frustrating and expensive for me.

Kyle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent K. 
Clasificación:
3.0

Stop changing equipment and locations at the last minute when someone makes a reservation. More communication when changes are made would also be more helpful.

James D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Muhammad M. 
Clasificación:
2.0

The online system was down and I had to wait 45 min into my scheduled time to get someone at the counter to help me. They didn't offer to extend the time, but did accommodate a little when I asked. The worst was when my son left his phone in the truck and I was calling the location to ask them to look before it was rented out again (they told me it was to be rented immediately after me). I tried to get them not to not put me on hold about 7 times but the staff person wouldn't just talk to me. It took me over an hour to get through to someone, who looked in the truck (that apparently wasn't rented out right after me bc it was still there...as late as an hour and a half after I was told was the latest I could bring it back?) and found the phone. I was grateful for him. The rest of the experience was not fantastic. The truck was good though

Lindsay B. 
Clasificación:
1.0

Location was understaffed

kendall D. 
Clasificación:
1.0

The location was understaffed

KENDALL D. 
Clasificación:
5.0

More staff - it was really busy and they were definitely understaffed.

Theresa L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margot H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RINA M. 
Clasificación:
1.0

It was dirty. I was overcharged

Seyed Soroush M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Muhammad Mahfuzu R. 
Clasificación:
4.0

Have been double billed for our April 19th rental. Am sure it will be resolved.

Joseph S. 
Clasificación:
4.0

It would be nice to have access after 7pm with my access card, as i drive from prince albert to drop things off and sometimes can't make it there by 7pm.. So that's the only con of this wonderful facility, very nice staff.

Krista L.  |  First Impressions 
Clasificación:
5.0

Can you give us an estimate on an annual rate for the 10 x 14 space we had?

Robert H.  |  Overall Experience 
Clasificación:
5.0

Was having some troubles with one of the last bookings but the lady at the Millar site I'm very sorry I forgot her name , she was very helpful so patient she saw I was having trouble getting through to the main office and she took over with her phone for a Sunday afternoon close to closing she helped us out ..salamat we really appreciate the help will be back and will refer others

Theresa L.  |  First Impressions 
Clasificación:
5.0

Definitely great experience. Actually affordable compared to years ago. Aside from no cruise control and fuel economy great

Blair H.  |  First Impressions 
Clasificación:
5.0

Great service with heated storage for the same price as unheated space elsewhere.

Brent S.  |  Overall Experience 
Clasificación:
2.0

i reserved a 10*14 unit about a month ahead and called few times later to confirm it as I was bringing stuff from a small town 2 hours away and didn't want any disappointment. each time I called staff confirmed my reservation. even on the date of move I called the facility and the lady on staff confirmed the reservation and didn't mention anything about it being not available. few hours later when i reached the facility they said unit was not available, I had to cram my stuff into a smaller unit of 10*10 and ultimately had to buy another unit 10*5 additionally paying 80$. Also staff didn't' offer any insurance despite asking multiple times. now some of my cushions are permanently damaged and I request U-HAUL to pay my damages and reduce the the rental fee. During the whole process staff didn't' offer any apology but was confrontational.

PRADEEP A.  |  First Impressions 
Clasificación:
5.0

Great to have heated indoor storage at very reasonable rates.

Brent S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M.  |  Overall Experience 
Clasificación:
5.0

if only the access hours will be lengthen in the future, it will be great.

Rosalyn S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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