Customer Reviews for U-Haul Moving & Storage of Santa Rosa

9,112 reviews

3601 Santa Rosa Av   Santa Rosa, CA 95407
(1/4 mile north of Todd Road)

(707) 584-7722

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(707) 584-7722

3601 Santa Rosa Av
Santa Rosa, CA 95407
(1/4 mile north of Todd Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Evan G. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Bernie G. 
Rating:
5.0

Customer did not leave a comment.

Rosemarie A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexander G. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
4.0

Customer did not leave a comment.

hunter D. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
3.0

Customer did not leave a comment.

Larry F. 
Rating:
3.0

I was first sent by Uhaul reservation to a location that didn't have the trailer I had reserved. Had to drive to the main uhaul dealership for the trai.er. That was very annoying. The trailer I rented was buried behind 5 other trailers even though there were 2 others that I was parked right next too.? Go figure. 20 minutes later after moving the extra trailers I was able to get hooked up. Funny, I had been parked right in front of the exact same trailer and could have been hooked up in 30 seconds. When I returned the trailer the next day, yes just 24 hrs, the trailer in front was still sitting there. My first choice of rental was a 2 axle covered trailer. NON WERE AVAILABLE. When I picked the smaller trailer up 2 of the 5 that had to be moved were the 2 axle trailer that I originally wanted to rent. FUNNY. They were still sitting there when I returned the smaller trailer that you allowed me to rent. Very disappointed. Unfortunately my local rental shops don't have covered trailers so I'm stuck dealing with Uhaul.

ERIC L. 
Rating:
4.0

Read the comments above, I would think that says enough!

SAUNDRA H. 
Rating:
5.0

Customer did not leave a comment.

Terrence H. 
Rating:
4.0

Customer did not leave a comment.

SRIKANTH C. 
Rating:
2.0

Last time I rented a uhaul I went to pick it up and they rented it to someone else or it just wasn't available. No sorry no let's see what I can do. Simply too bad so sad. This time I rented and was sure to call a few days in advance. I was told thankfully it would be there. When I picked up the keys the guys handed them over and said my uhaul will be out front and someone will be there to give you your dolly appliance. We stood out there no uhaul nobody there with the dolly. I went back inside and said nobody is out there and which one is our uhaul ? He said I told you (which he did not) you have to go out and find it yourself match the keys to the truck. Now why would anyone have to go on a scavenger hunt to find a truck. This truck was way far behind there facility we would of never found it. So finally the guy with the dolly shows up and is irritated he has to help us go find the uhaul on the back of the property. Am I missing something? So disappointed. A little customer service would be nice.

Jennifer M. 
Rating:
3.0

I made my reservation a month ago in San Rafael and was expecting to pick up the vehicle at that location. I got a call 3 hours before pick up and I was told that there was no trucks available and had to go to Santa Rosa or San Francisco for pick up. Messed up my day.

ANA H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

Fire the manager...I made a reservation 2 weeks prior to my move day and when I got there 1.5 hours late due to traffic and paying for my moving crew he gave my 26ft truck to someone els without a reservation. When I said how could this happen he said its policy to rent it out after an hour....super bad attitude and same when I returned my 20 ft truck which I had to use it twice because the truck I got was too small. Waste of time and money...super bumbed he ruined my move...

Gilbert B. 
Rating:
5.0

This location runs very smoothly. The only time I've this location struggle is when the customers are having a battle with their own struggles. The staff do their best to help and politely, but usually the customer is the issue. The staff have always been great to me.

Scott R. 
Rating:
5.0

Wonderful customer service

Vicki S. 
Rating:
4.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

Joeph T. 
Rating:
4.0

It was clean, but smoked in heavily and the smell was super aggressive. The customer service was EXCELLENT. Will only use this location for my nonprofit business from now on.

DIANNA M. 
Rating:
5.0

Customer did not leave a comment.

Prakash M. 
Rating:
3.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
5.0

Everything was great except they double charged my Credit Card. Once on the 16th and on the 17th for the same rental.

KEITH W. 
Rating:
3.0

Customer did not leave a comment.

ANNA ROCHELLE N. 
Rating:
5.0

Customer did not leave a comment.

justin s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROBERTA M. 
Rating:
5.0

Not this locations fault but Uhaul initially tried to make us drive 3 hours away just to pick up a Uhaul we scheduled almost 2 weeks prior to pickup. Once sorted out, working with Willie and Don made the experience much better.

Neil R. 
Rating:
1.0

I have already filed a formal complaint on the person that runs this location. Totally unacceptable behavior from a person in charge.

Kari R. 
Rating:
5.0

Customer did not leave a comment.

CHAD M. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
4.0

The guys were helpful and courteous in helping me hook up and return the trailer. Thanks.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

RYAN D. 
Rating:
3.0

Wait until I have the bill before you send me a review form please!

LINDA I. 
Rating:
5.0

Quick and easy pickup and drop off. Great team and good experience overall.

Philip G. 
Rating:
4.0

There was a glitch in your system which caused the staff to think I was returning to the wrong location and they were going to charge me a fee. They figured out the problem and there was no fee. Tia was very nice and helpful about the confusion.

Mary Ellen H. 
Rating:
5.0

Very easy drop off. Fast too

THOMAS P. 
Rating:
4.0

Good

RICHARD C. 
Rating:
5.0

Very easy to set up an account to make a reservation and also check-in. The auto transport trailer is a good value compared to hiring a tow company.

Charles H. 
Rating:
1.0

Make early return get discount that was promised.

Meredy W. 
Rating:
3.0

I didn't realize how dirty the windshield was until I pulled out into the sun and saw how badly streaked it was. No amount of running the windshield wipers would help the streaking on the inside. Seems simple to put a little more effort in making sure the windshield is clean and safe. The mat didn't look like it had been washed but I can let that go. Also upon drop off I was use to getting a receipt showing the firm price for my rental. I was told if there were any changes it would be added to my bill and I would be emailed. Didn't like that vagueness. Otherwise, I do love the convenience of using UHaul vans!

GAYLE A. 
Rating:
4.0

Customer did not leave a comment.

JORGE R. 
Rating:
4.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

very pleased with the fast, convenient service.

OTIS W. 
Rating:
2.0

When a customer rents a truck and they get on the freeway and it not shifting correctly don't drive it around your parking lot and say it's all good.

TAYLOR B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Nothing! It was terrific! Excellent customer service, a great experience.

Linda I. 
Rating:
4.0

Customer did not leave a comment.

RONALD J. 
Rating:
4.0

Customer did not leave a comment.

Gilberto G. 
Rating:
4.0

Customer did not leave a comment.

Rebecca V. 
Rating:
3.0

Staff checking the vehicle in on return acted annoyed at actually being asked to check me in so I could pay the bill and be done. The gentleman who set me up the day before was quite pleasant so the check in experience was very off-putting.

BRUCE J. 
Rating:
5.0

This location seems to be short staffed ( sign of the times, maybe). But the staff is very helpful and friendly getting you on the way safely with the rented equipment.

Peter S. 
Rating:
1.0

Reserved a 15 foot truck and when my husband got there they gave him a 10' truck and they charged the same amount. It took us several trips to finish moving and when I called the manager was very rude and he told me I had the option to take it or leave it because that's all they had and also told me their trucks were getting stolen which is not my problem as a customer.

Otilio C. 
Rating:
1.0

I ordered the 17' truck about a month in advance and when I show up the day of to pick it up they didn't have it, and they could of at least told me a day before, but they never did, the people in front of me in line were able to get a 17' foot truck and they didn't reserve it ahead of time like me, all they had left was a 10' truck and it just made things worse more trips to do

Paul V. 
Rating:
5.0

Excellent staff this morningâ€"last Saturday of the month, which is probably a very busy day for Uhaul. He was the only staff at the front desk, multitasking like a champ! Hire more staff plz.

Lara M. 
Rating:
4.0

Customer did not leave a comment.

Jordan L. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
3.0

I always come here but today was a weird day. I guess there is as a robbery several days a go. Do me truck was not available the very wonderful assistant was trying his best, but keys were mixed up and he was very embarrassed. His team mate pitched in to help and they finally found me a 10' truck. I wanted a15' with ramp because of some very heavy stuff. Anyway it was crazy. I he crew was great but the process was not good.

KAREN I. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Amit N. 
Rating:
5.0

The general manager of this location is amazing! He goes above and beyond for his customers. Will be recommending this location to everyone!

Ashley D. 
Rating:
2.0

People are not protecting themselves or the customer Improper use of masks. Second time I've had to go looking for someone to do trailer hook up. I like u haul. Just not this place. I'll go to other location before I go back here

NORMAN H. 
Rating:
5.0

Wes was awesome and made sure to take care of a situation I was in. He was great help.

MALYNDA C. 
Rating:
3.0

Need to work on customer service. Hire more motivated employees. My truck smelled like weed pretty bad.

Arlando Y. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
2.0

I reserved my trailer a month in advance. I was coming to California from Oregon and at the very last minute my trailer in San Francisco was now unavailable. I had to rush to Santa Rosa, 120 extra miles out of my way, to pick up a different one. They had absolutely no sympathy for putting me in that situation. Customer service was horrible!!! Cost is an extra day and due to the delay it poured 6 hours of our 8 hour trip back to Oregon. They offered me a measly $50 discount 😡🤬😡🤬😡🤬

Jennifer O. 
Rating:
3.0

Didn't have vehicle I reserved

Jim L. 
Rating:
1.0

I couldn't even use my key card to access the storage unit because the swiping door lock doesn't work I would always have to walk inside and wait for some one to come and open it with a different key. I let them know I didn't want the storage unit anymore and emptied it out before the month was over and they were still trying to charge me for the next month with late fees

Mauricio R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

RACHAEL A. 
Rating:
5.0

Everything was great

Linda F. 
Rating:
3.0

Customer did not leave a comment.

Anna N. 
Rating:
5.0

Great staff.

SKY B. 
Rating:
5.0

Customer did not leave a comment.

GEOVANI C. 
Rating:
4.0

The drop off area was full with moving vans. It wasn't clear that I could drop off my trailer to the right. Once I figured this out, Willie was helpful and the drop off was easy

Thomas P. 
Rating:
3.0

Customer service was superfluous when I picked up, the truck was extremely abused, transmission was not working properly which caused me to use a lot more gas, customer service at return was typical mediocre customer service I'm used to in this area, good enough…

CHEYENNE S. 
Rating:
4.0

Customer did not leave a comment.

ANDREW G. 
Rating:
4.0

My 10" truck smelled like beer and had spilled beer all over that I couldn't even place my mattress down. I felt so upset that I didn't even want to pay for that.

Luis L. 
Rating:
4.0

La camioneta 🚛 que me dieron fue un poco difícil de manejar ya que el volante tiene mucho juego, nose si necesita alineamiento pero no fue una agrádele espero envía ya q cuando conducía en el freeway 🛣 se movía mucho para los lados

FRANCISCO P. 
Rating:
5.0

Clean the inside of the windshield

JERRY A. 
Rating:
4.0

Cab had food and litter in it. Truck wasn't cleaned. Engine light came on, around the first 100 miles. Had to stopped in San Rafael CA. U-Haul. To check, nothing serious.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Stacey F. 
Rating:
4.0

U haul swapped pick up location on us with no notification

LINDA C. 
Rating:
1.0

I ordered a hitch online and paid 322 dollars for it. When I got to my appointment in Santa Rosa, after driving two hours to that location, they did not have the part. They refused to give me a full refund, shorting me about 70 dollars from the recipt that I had in person. They told me I would have to take it up with corporate. I have taken it up with corporate. They say I have to go back to Santa Rosa for my refund. There is supposedly someone looking into it via email but I haven't heard anything. I've spent hours on the phone. I've spent hours driving. I paid 322 dollars for a giant headache and waste of my time, and I still have more time to waste if I want to get my money back. This service was horrible all around in every area, from customer service in Santa Rosa to corporate phone calls. I'm hoping someone will help me make it right, but the amount of personal time and energy required to get my money back seems futile and daunting. This is criminal. Really awful experience.

Kelly M. 
Rating:
5.0

Not a thing

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Bret F. 
Rating:
3.0

Hire friendlier people

Cindy T. 
Rating:
1.0

Customer did not leave a comment.

JAMIE S. 
Rating:
5.0

Good customer service!!

CLAIREMARIE F. 
Rating:
5.0

Need a little more help lot of people coming to that location so they're kind of slammed but excellent service! Who would of covid.

Ronald B. 
Rating:
1.0

I have to cancel because the counter was close

AHMED A. 
Rating:
1.0

I would really apricate receiving a call from customer service. Renting this uhaul was extremely difficult. I was treated horribly at two different locations. The truck I finally picked up was not ready with the requested dollys. I still have not received a credit for the dollys. There was barely any gas in the truck. It took me 4.5 hours to pick up the truck only to be treated horribly.

karen C. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

THERESA M. 
Rating:
5.0

Customer service was excellent and service was provide when I most need it . Will surely recommend to a friend this location .

Setoki B. 
Rating:
5.0

Keep it up!

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

Theodore B. 
Rating:
4.0

I did NO DAMAGE to motorcycle trailer. Have photos to prove it. Thanks for renting.

STEPHEN H. 
Rating:
2.0

Truck was filthy rental fees and location really screwed me won't EVER rent from uhaup again

Georgene D. 
Rating:
1.0

My trailer after leaving was a hazard. It swayed too much after leaving home 45 minutes out for a 250 mile haul. I had to reduce my speed to below 45 mph and it took me nearly 5 1/2 hours to get to my summer home. We were only hauling a 498lb box of solar equipment. The next day I called your road side assistance center upon recommendation of the Santa Rosa facility to remedy the situation. they referred me to roads side assistance where I had to be on hold for 1 1/2 hours. When I got on que, your company hung up on me before I could talk to a "real person." So much for your AI crap! I called again and I did get to talk with a lady and she referred me to a district manager to report the situation and see if I could just leave the trailer in Redding. I talked with this individual and he said quote un quote that did I believe that I had a bent axle? I said I'm not sure but that my trailer did not behave properly and that I wanted to leave the trailer in Redding because I didn't feel safe driving another 250 miles back home on Sunday night. He became beligeret with me and said that the lady that I had talked with previously on the phone did not file a report. He said that I would have to call road side assitance yet again to make a new report before he would consider my situation. I became very pissed at that point not only for his millenial attitude but also for the incompetence of your service. The person I talked to hung up on me! I immediately drove to a similar facility in Redding and talked with the manager there and explained the same series of events and asked if I could just leave thee trailer there. He said NO and that if I did I would be charged double! He said he would inspect the trailer for problems. When I went out there to see what he was doing he and two other employees were joking and laughing about my situation and said that, quote un quote, " here is another customer just trying to pull one on us and leave the trailer here without honoring his contract and taking the trailer back home. When he noticed that I was behind him he quickly changed his tune and did some wrenching on some bolts on the hitch of the trailer and commented then that it appeared to be a NEW tongue hitch installed and that a critical bolt was not tightened properly and that it was a reason for my slow travel. I purchased some propane while I was there and went on my way. On Sunday drove home with the trailer back to Santa Rosa. The trailer still swayed and I was reduced to 45mph.. very very discouraging. When I got to the Santa Rosa facility I attempted to remove the trailer from the hitch of my vehicle and the stupid hitch would not release! I consequently called U-Haul for road side assistance and they said they had NOBODY to help! I consequently had to call y wife to bring tools to help release the trailer from my vehicle! First of all I would like to say that I have been a loyal customer for many years on many occasions. I am also a physician and a rancher very skilled using trailers equipment and trailer hitches. I have lost confidence in your company after this experience and would not consider using your services again and if I were a mean person I would have reported your company and the store on Santa Rosa avenue for sending out a trailer that was unsafe while I was transporting $30,000.00 worth of solar parts and equipment, especially since there was NO contents insurance offered to me! I believe that your company endangered my cargo and possibly my life had I not been an experienced driver especially with hauling equipment and trailers. The ineptness of your ancillary care really sucks! It reminds me of managed health care! What would you do if a young wife with young kids or infants were stranded by the side of the road under extreme weather conditions and had to first wait 1-2 hours for someone to speak with to make a report of faulty equipment they rented from your company and then had to wait another 3-4 hours for possible roadside assistance! I' sorry but it is VERY UNACCEPTABLE! I am now hesitant to use your services again in the future and would most likely go to a competitor. I feel wronged and violated and I feel that your company's policies with there employes makes them insensitive. You need to change your procedures or eventually someone will die and your company may eventually go away unless you change your company's premise. I don't think that you will respond to this letter from me but hopefully it will make some sense from someone looking into your business from outside of the box,

MICHAEL R. 
Rating:
1.0

Terrible in all regards especially customer service. 2 items were stolen out of my unit. Don Sheldon is the worst person I've dealt with in business matters. He berates everyone he comes across.

Lee Z.  |  Overall Experience 
Rating:
5.0

The guy that helped me just transferred from up north and he was awesome

justin s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lee Z.  |  First Impressions 
Rating:
1.0

Lost storage box. I have been given erroneous information time after time. My box was relocated. I was never informed. I was unable to make ANY payments online. I had to contact a regional manager.

Steve D.  |  First Impressions 
No reviews have been submitted for this location.

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