Comentarios del cliente para U-Haul Moving & Storage of Santa Clara

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Santa Clara

Grado total:

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CINDY T. en

Grado:

More BBQ ing

Kimberly H. en

Grado:

El cliente no dejó un comentario.

Laurie H. en

Grado:

El cliente no dejó un comentario.

Laurie H. en

Grado:

Callie and her staff were amazing. I couldn’t have done it without her !

jann t. en

Grado:

El cliente no dejó un comentario.

Lee R. en

Grado:

Great service, great facility.

Tamera M. en

Grado:

El cliente no dejó un comentario.

Carol E. en

Grado:

At initial check-in, the manager seemed to be working alone, was stressed doing the paperwork needed for my transaction and rather short with 2 other parties who came in to return and purchase items.

Alexander R. en

Grado:

El cliente no dejó un comentario.

Christie M. en

Grado:

El cliente no dejó un comentario.

Mary S. en

Grado:

I can’t think of anything that might improve this location. Both the personnel and the location were perfect.

Mark G. en

Grado:

El cliente no dejó un comentario.

Rachel W. en

Grado:

No improvements! The 2 dudes who checked us in and then out were outstanding ??

John G. en

Grado:

Calli and her staff were excellent! My family and I were treated with respect and appreciation each time we visited. They made a stressful cross-country move as smooth as it could be. Thank you for such a positive experience!

William C. en

Grado:

Staff were friendly and knowledgeable, a pleasure to deal with.

colleen h. en

Grado:

Santa Clara is my favorite U-Haul location. I've rented many U-Haul trucks & various storage. The staff are the best, nice & know their job!

Mike H. en

Grado:

Keep us the good work, excellent training and friendly smiles!

Douglas B. en

Grado:

El cliente no dejó un comentario.

bill h. en

Grado:

Callie did a great job.

Ryan H. en

Grado:

El cliente no dejó un comentario.

Clarence W. en

Grado:

El cliente no dejó un comentario.

Austin B. en

Grado:

El cliente no dejó un comentario.

Anthony G. en

Grado:

El cliente no dejó un comentario.

Jeanie R. en

Grado:

Thank you...Everything was great. There seemed to be alot of homeless folks hanging out tho...

Bryana O. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

El cliente no dejó un comentario.

Dustin T. en

Grado:

Calli was very helpful & a total professional!

Dewey M. en

Grado:

everything was gret. calli gad everything ready to go

Christopher F. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

U-Haul could not have done better! Everyone was so kind and helpful.

Laurence L. en

Grado:

El cliente no dejó un comentario.

john o. en

Grado:

El cliente no dejó un comentario.

Lee V. en

Grado:

just dropped it off, no muss/fuss

Misty W. en

Grado:

El cliente no dejó un comentario.

KENNETH J. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

My pick-up location was changed two days prior to pickup. Then, when I arrived to pick up the truck, it had been moved to a third location, causing an hour-plus delay.

William S. en

Grado:

None

Paul V. en

Grado:

Staff was friendly and very helpful.

Andrew C. en

Grado:

Callie is the best! She’s professional and personable and very efficient. I only go to that location because I know she will take care of me and do it right

CHARLOTTE D. en

Grado:

UHaul met all my needs for storage. Well-lit, easy access, I always felt my things were secure and safe. Would use again if needed.

Tyler B. en

Grado:

El cliente no dejó un comentario.

Cory S. en

Grado:

Have more people on staff so the wait time wasn't as extended

Michael B. en

Grado:

El cliente no dejó un comentario.

Amy J. en

Grado:

Thanks for the great service and the great place to store out things. Awesome!

Cynthia D. en

Grado:

They opened promptly on Sunday, were efficient and very helpful. Thank you for making a stressful day better.

delorese h. en

Grado:

El cliente no dejó un comentario.

KA'LA P. en

Grado:

Ken was an amazing U-Haul employee, he went above and beyond in helping me out with my rental. Amazing attitude and great service so I will most definitely continue useing this location for my rental needs

Solveig E. en

Grado:

El cliente no dejó un comentario.

Brenda M. en

Grado:

Thank you

David H. en

Grado:

El cliente no dejó un comentario.

Trish D. en

Grado:

El cliente no dejó un comentario.

ken s. en

Grado:

great in every way. Nicest storage unit on the planet.

Dave S. en

Grado:

Calli, the general manager was very professional and accommodating. Keep doing what you're doing.

Mikkel H. en

Grado:

El cliente no dejó un comentario.

Shawn S. en

Grado:

Don’t change the pickup location. I had to go across town from the location I made my reservation to pickup the truck. Uhaul should transfer the vehicle to that location in time for the pickup if that is necessary so that the customer is not burdened with the extra travel and time.

Mike M. en

Grado:

The app was not displaying this location. I was using location services on my phone and it was the closest to me but it was not showing up.

Amy b. en

Grado:

you did well for us. everthing went according to plan

Karen A. en

Grado:

Listen to the customer And schedule the correct drop off location. Instead of putting one that's over 160 miles There and back. And not letting the customer know if it's not dropped off at the one they put on the contract that the customer will be charged. So the customer will for sure make sure the person puts the one they requested.

Pamela L. en

Grado:

Your roadside assistance service needs attention. I called multiple times when the ramp on the towing dolly slid out,sparking as I was driving down the highway. I went online as the recording told me,( for faster more convenient service...NOT )twice and both times I had to call roadside assistance to speak to a real person to get help. The first time I called for help the repairmen were amazing( didn't have the parts to fix the dolly ,though).They had to go to truckstop to get a new light for the passenger side wheel housing,they also had to jerry rig a locking device for the ramp.. (a super strong bungie cord and 2 industrial strength zip ties).The second time I called was maybe 45 minutes later,when I stopped for gas and was checking the connections ,I noticed the drivers side tire was shredded.Which is probably how the locking clamp came off the ramp,when the tire shredded it broke it off. The second repairman was awesome too,brought the whole garage in his truck and put a whole new tire on the dolly.

lauren z. en

Grado:

There was a slight mess-up with my U-Haul reservation and when addressed, U-Haul employees fixed it no problem! I appreciate the friendliness and consideration.

ANTHONY B. en

Grado:

Staff was very helpful and friendly.

Georgia C. en

Grado:

Dolly worked great for moving granddaughter out of dorm. Will use agsin

Sean Marie C. en

Grado:

El cliente no dejó un comentario.

Angeline P. en

Grado:

Very friendly and professional service. The attendant answered all my questions and was very helpful in setting us up with a storage unit.

Rachel R. en

Grado:

Easy access and great customer service!

Richard E. en

Grado:

Nothing. Great service and no complaints at all. Great guy!

HAIPERNG W. en

Grado:

El cliente no dejó un comentario.

Karen A. en

Grado:

El cliente no dejó un comentario.

Nancy C. en

Grado:

El cliente no dejó un comentario.

Samuel R. en

Grado:

The owner is very customer oriented and takes pride in her business. I'm very satisfied.

Tom S. en

Grado:

El cliente no dejó un comentario.

Eric S. en

Grado:

Facilities we're very clean and staff was always professional, polite and more than competent.

Paxton S. en

Grado:

The woman who helped us (Calli) was very helpful and knew exactly what she was doing. I had never towed a car before and she took charge and showed us exactly what needed to be done. The truck and tow dolly worked perfectly and got us where we needed to go safely and comfortably.

Ronald P. en

Grado:

El cliente no dejó un comentario.

Enoch H. en

Grado:

El cliente no dejó un comentario.

Buddy D. en

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El cliente no dejó un comentario.

Tracy H. en

Grado:

Quick and friendly check in. Thanks!

Ryan f. en

Grado:

Friendly and fast attendant when I returned the equipment. Cant say the same at all at the pickup location

Roger C. en

Grado:

El cliente no dejó un comentario.

John w. en

Grado:

good but expensive. I will use Ryder in the future.

Troy N. en

Grado:

The truck was completely empty of gas. This was frustrating when it came time to move because our house was very close to the uhaul location, but the gas station was far away. We had to backtrack to our house after getting gas (which we barely made it to the station.) then when it came time to pack the Dollie we paid for wasn’t in the truck. So my wife had to return to uhaul to get the Dollie. The truck was great and very helpful, but those things could have been easily avoided. The workers were friendly and helpful despite the lack of gas/Dollie.

Jessica L. en

Grado:

The gas gauge immediately dropped below 3/8 of a tank after leaving the lot. That's OK, I refilled it to 3/8 before I returned it anyway. General Manager Calli (?) was professional and efficient. Thanks.

Ashley H. en

Grado:

The employees at this location are amazing. Very helpful and extremely friendly. The girl who installed the tow hitch did a fantastic job. Everyone here made my move so much easier and less stressful then I was expecting. Thank you!

Jeanie R. en

Grado:

El cliente no dejó un comentario.

Chase C. en

Grado:

El cliente no dejó un comentario.

Steven T. en

Grado:

Perfect transaction. Helpful, on-time, courteous. All good.

CAROL K. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

El cliente no dejó un comentario.

JULIE F. en

Grado:

Great service

Kelley R. en

Grado:

El cliente no dejó un comentario.

Omar G. en

Grado:

Was a girl the day,I was picking up the trailer going like crazy running through the doors acting up so weird... Other the that girl act, all was good and the guys was very helpful, Thanks

Patricia B. en

Grado:

El cliente no dejó un comentario.

Dave C. en

Grado:

From the pick up to drop off the Uhaul folks did a great job. I made the reservation online and when I arrived the lady at the front desk had everything ready to go. In n out in no time, thanks

Bruce K. en

Grado:

The staff were very professional and communicated very well about their services and transactions. Thank You! Bruce Kelly

Nell D. en

Grado:

Calli was great, Thank you!

Ryan W. en

Grado:

Your customer WIFI is useless...Could not complete the self check in because of poor internet connectivity.

vivki b. en

Grado:

Can't think of a thing!!

terry w. en

Grado:

The set up is well organized and was always very clean. The manager is fantastic and so efficient and helpful. I would highly recommend it!

Pamela E. en

Grado:

El cliente no dejó un comentario.

Linda P. en

Grado:

El cliente no dejó un comentario.

Marvin C. en

Grado:

El cliente no dejó un comentario.

Bruce L. en

Grado:

The customer service was good and without any hassle. Was able to rent a storage unit easily and instructions were clear as was the tour of the facility

william J. en

Grado:

Pro customer service.

donna s. en

Grado:

Very pleased with everything. Have already recommended and people using.

Alexandria G. en

Grado:

This was the best U-Haul I've worked with! Super clean and safe facility with an absolutely stellar staff. If I need storage near Eugene again, will definitely come back to this location.

Wesley M. en

Grado:

There was a small mess-up with the system overcharging me by accident. The management was very helpful though and gave me a free month for the inconvenience.

Benjamen T. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

ANNETTE T. en

Grado:

I loved the online check-in and ability to upload photos of any previous damage. Thanks for being flexible and making this rental easy~!

Zachary B. en

Grado:

El cliente no dejó un comentario.

Donna Y. en

Grado:

Have used UHaul many times in the past and this last time for our storage needs. The staff at the Santa Clara location in Eugene are all very professional and friendly. Thank you Callie and Evan.

Dan F. en

Grado:

All customer service aspects were met.

Don J. en

Grado:

El cliente no dejó un comentario.

Joan S. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

Receiving agent showed no interest in tire situation.

John C. en

Grado:

Customer friendly! Not a shady place that makes you feel uncomfortable. A place that feels professional and gets you as a customer! Great job!

Karen A. en

Grado:

Calli was very helpful, professional and accommodating of my needs. The facility is excellent.

Karen A. en

Grado:

El cliente no dejó un comentario.

Karen A. en

Grado:

El cliente no dejó un comentario.

mike m. en

Grado:

El cliente no dejó un comentario.

Rachel R. en

Grado:

Wait time was a bit long, but overall am happy with the service and help I received.

Staci B. en

Grado:

El cliente no dejó un comentario.

Chris A. en

Grado:

I rented a 26' for a move to Richland WA. Although the parking lot was full of 26' trucks, I was assigned to a very beat up truck with over 160k miles. The steering was very soft. Any brush with the right lane stripe/vibrator bumps caused the vehicle to wander to the right. I was concerned. About half way there the oil pressure started to vary. I attempted calling the number on my rental contract but my cellular coverage was not there. When I arrived the steering was very soft and the check engine light was on. I alerted the receiving Uhaul employee who showed little concern. I have rented Uhauls on several occasions. I realize that this not a typical experience. But it happened to me and I'm facing a choice of renting another moving truck in 30 days.

Ryan F. en

Grado:

You have excellent employees.

Jon P. en

Grado:

El cliente no dejó un comentario.

Doug S. en

Grado:

Dam is it possible to be further away from anywhere?? But the personnel were top notch and the service was excellent.

John M. en

Grado:

El cliente no dejó un comentario.

danielle t. en

Grado:

Awesome

Jacob W. en

Grado:

Exceptional customer service! Will recommend to friends and others!

cole b. en

Grado:

Great customer service. Friendly staff. Clean location and equipment.

Dale B. en

Grado:

Efficient and friendly.

Joseph S. en

Grado:

El cliente no dejó un comentario.

Colleen A. en

Grado:

Except for the toxic fumes the day we had to do the biggest move out, the rest of the experience was one of the best. I will recommend.

TOKI S. en

Grado:

Very helpful

Joachim B. en

Grado:

I prefer the Santa Clara location. It might seem out of the way in Eugene, but it is the easiest drive for a truck drop-off with a big lot.

Sarah P. en

Grado:

El cliente no dejó un comentario.

steve w. en

Grado:

El cliente no dejó un comentario.

peggy m. en

Grado:

El cliente no dejó un comentario.

Colleen A. en

Grado:

El cliente no dejó un comentario.

Beverly M. en

Grado:

Not a thing. Fast service and very polite!

Paul J. en

Grado:

This is a great U-Haul!

GREG N. en

Grado:

Service was very slow. Had to wait 45 minutes to pick up a truck that was already reserved.

Timothy S. en

Grado:

Long waits on weekends for customer service reps at the uhaul sites.

don v. en

Grado:

the manager cali was great, excellant service. thank you

BILL G. en

Grado:

Probably the best U-Haul experience ever. The General Manager was a hands on leader, she made sure our vehicle was safe, and repaired our lighting system in about 15 minutes. Seriously it was incredible. Thank you!!

jenny s. en

Grado:

El cliente no dejó un comentario.

Ron W. en

Grado:

El cliente no dejó un comentario.

Christine M. en

Grado:

El cliente no dejó un comentario.

Sandra W. en

Grado:

The Employee with the pick up, were ever nice and helpful. When we dropped the trailer off in Eugene, that employee was right on the ball, and very nice.

Nathaniel j. en

Grado:

I did not use this location I used the Eugene location on River Road

gary h. en

Grado:

Couldn’t improve it.

Charles A. en

Grado:

El cliente no dejó un comentario.

steve s. en

Grado:

it went great

dana b. en

Grado:

excellent customer service

David M. en

Grado:

Super easy and the staff was very helpful.

MARY D. en

Grado:

Need more carts often not available

Gina C. en

Grado:

Thanks!

Clay F. en

Grado:

El cliente no dejó un comentario.

Wes W. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

El cliente no dejó un comentario.

Bonnie H. en

Grado:

El cliente no dejó un comentario.

Michael J. en

Grado:

There's no wifi and the cell service is terrible, so using the app to do after-hours drop off is nearly impossible.

John W. en

Grado:

Very helpful people and the facility was well organized.

anastasia l. en

Grado:

Calli was oh so helpful and accommodating. I dropped off a U-Haul there a month ago after moving my son to that town. This time when my son needed to move yet again, but just across town, I specifically rented from this location because they were so helpful the last time.

Cheryl W. en

Grado:

El cliente no dejó un comentario.

Michael A. en

Grado:

El cliente no dejó un comentario.

Robert F. en

Grado:

Calli was the one who rented me out the unit, and closed out the unit 5 months later. Great hard-working employee. Clean well-maintained storage units. Good experience here

Richard W. en

Grado:

El cliente no dejó un comentario.

Stan W. en

Grado:

El cliente no dejó un comentario.

Kathleen H. en

Grado:

Great customer service.

Tom Z. en

Grado:

Go to u-haul and this location. Kelly the manager is great and really looks out for the customer.

celeste w. en

Grado:

Perfect! ????

Catresa B. en

Grado:

El cliente no dejó un comentario.

Noelle S. en

Grado:

Wow! Amazing service!!

DIANA W. en

Grado:

Trailer had come in the night before, and it was not ready when we came to pick it up. They blew out the interior with air, but it could have been cleaner. They did give us a packet of moving blankets to make up for it, though, which was nice. They were very good about checking out the trailer and hooking it up. We were in and out fairly fast, which was nice so we could get packing.

Tony C. en

Grado:

The associate there was top notch and wasn't afraid to get her hands dirty. Rare professional, I was impressed.

BETH P. en

Grado:

El cliente no dejó un comentario.

joseph w. en

Grado:

El cliente no dejó un comentario.

Javier g. en

Grado:

helpful

April D. en

Grado:

The employees where kind, respectful, and cheerful. Great customer service. The business was clean and organized. Thank you!

MARY D. en

Grado:

I was very disappointed with not getting a larger storage unit and having to go to the river road center. When I made the reservation for the one way trip from Ferndale, Washington to Eugene, Oregon.

shawn w. en

Grado:

This facility was immaculate and very well managed! I highly recommend it, if you need storage!

Shelly C. en

Grado:

The manager and staff at this location are super friendly and they go above and beyond to accomadate your experience. It was a great experience.

William I. en

Grado:

Very Good Customer service! Reserving the locker was less than expected with locker assigned upon arrival.

Randall B. en

Grado:

Great communication and service.

KARI R. en

Grado:

Very friendly, knowledgeable, and helpful staff! It makes the moving experience not as miserable. I really appreciate them. You are doing a great job selecting and training your people. THANK YOU!!

Alesha J. en

Grado:

The only reason i gave a poor rating is because i was told i would have prorated rate at move out and did not! So i feel you stole $40 from me!

SHERYLL G. en

Grado:

Callie and her staff were SO helpful! I rented two different trucks and used three different storage units over the last six months and went to them every time. Super clean and accessible! Thanks!!

Brandon P. en

Grado:

Great job. Manager was amazing

donna s. en

Grado:

Very pleased with service and facilities.

Kirsten K. en

Grado:

This place is super nice! The guy that helped us was polite and informative. I love that you guys have little moving carts to move our belonging to our storage unit. This place is affordable as well.

Patricia B. en

Grado:

Callie very knowledgeable and easy to talk with.

Shawna C. en

Grado:

Calli is a fabulous employee, Uhaul is very lucky to have her! I highly suggest that she be promoted!

Gerald t. en

Grado:

Thorough and efficient. Very clean facility.

melissa B. en

Grado:

We had a great experience and will definitely go to U-Haul for future storage needs. Units are clean, access is very secure. Carts are available for moving loads to and from vehicle.

Darrell F. en

Grado:

Courteous professionals with excellent facility and equipment. Not duped by criminals trying to game the system.

shawn w. en

Grado:

Staff was friendly and helpful. The trailer was exactly what we needed. There was some broken plexiglass inside when we first got it.

Irene L. en

Grado:

Great facility, heated and covered load/unload area is awesome. Very strong security system.

Robert F. en

Grado:

Customer service girl (can't remember her name) was great. Handled everything smoothly and was very personable.

Cassandra H. en

Grado:

Very friendly and very helpful.

trocel B. en

Grado:

If you move out early you will not get anything refund for remaining days. I moved out October 11th after paying for the month. Seems unfair...

mark j. en

Grado:

the best !!!!!

Karie J. en

Grado:

What a beautiful facility! And every staff member was professional and polite. I loved feeling that my family and our belongings were safe. Kudos for the accessibility and clean restrooms as well!

Alexander M. en

Grado:

Efficient

Dayle A. en

Grado:

The office & the storage facilities were so clean, they were practically spotless. Dexter(check-in) & Evan(check-out) were both courteous & helpful. Evan & mgr. Calli were gracious to meet my needs.

DAVID H. en

Grado:

Everyone I had contact with were knowledgeable and helpful. Biggest thanks goes to Evan (I believe his name was) who did my initial check-in, very patient and helpful, pay raise to him!

SHERRIE P. en

Grado:

Welcoming, professional, friendly and curious employees

ashley w. en

Grado:

Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!

Phyllis K. en

Grado:

Not pro rating monthly fees is not appreciated.

gene c. en

Grado:

Hello , I apologize for being so late in replying . But I would like everyone to know I had the best customer service experience at this location . Both Aaron and Drew very good to work with . Thanks

Robyn P. en

Grado:

Very helpful and took time to explain everything to us. The facility is very clean and plenty of carts available for use

Karie J. en

Grado:

Excellent service from a very kind, professional individual.

Karie J. en

Grado:

Excellent service from a very kind, professional individual.

trocel B. en

Grado:

The first U-Haul that the employees knew about there company. Explained the different sizes of storage unit's prices and hours. Very pleased with this location.

Madison S. en

Grado:

It was really nice and clean.

Pat M. en

Grado:

I have never been to you facility. The only contact I have had was with the young lady that delivered and picked up the boxes that I rented in Arizona. The young lady that I did meet was a pro.

Lauren O. en

Grado:

Use this U haul location if you want help and answers on your first visit. The Glenwood location is clueless.