Customer Reviews for U-Haul Moving & Storage of San Juan Capistrano

4,438 comentarios

33033 Camino Capistrano   San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

(949) 245-6478

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(949) 245-6478

33033 Camino Capistrano
San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

AARON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin G. 
Clasificación:
5.0

The gentleman at check in was so helpful and friendly as was the gentlemen when I brought the van back. Very friendly and helpful staff all around. They care and that's hard to find now days.

Jan B. 
Clasificación:
5.0

Isabel and Elvira were so helpful and went above and beyond to get me into my storage unit at the end of office hours. I had a terrible day with moving issues and without their amazing customer service, I would have no place to put my stuff. In today's world where service is compromised and weak, it is so refreshing to have such a positive experience where business employees and management actually care and are willing to take the necessary steps to help another person out. It was so, so appreciated!!

lindsay d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

Both pickup and returns were handled well and efficiently. It took quite a while for the pickup, but that was just due to the volume of people renting who did not check-in in advance, and is not a reflection on the staff.

MARC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawn D. 
Clasificación:
5.0

There was an electrical problem with truck but they immediately compensated me for the inconvenience. Thank you UHaul for your great customer service.

JEFFREY D. 
Clasificación:
5.0

Super Customer Service.. Ed is our go too guy!!

Lachlan M. 
Clasificación:
5.0

Continue running business as you have been doing. I'm more than happy with the reception, friendliness and professional attitude I've been greeted with. I applaud The two employees in charge (sorry I don't have their names). Ultimately I will recommend your establishment and it will be my go-to when needed. Thank you, Victor Gerlache

victoria G. 
Clasificación:
5.0

Drove cross country two times. First time, I had one of the older 15 Foot trucks and it was not a pleasant as the second trip. The second rental was more modern and made the trip more comfortable.

Fernando H. 
Clasificación:
5.0

Very nice guys, very efficient, and very clean. Not to mention the great uhaul prices we all love.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aurel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan R. 
Clasificación:
5.0

i think they are doing a great job at this location. the gentleman that I rented from twice was exceedingly helpful, friendly and efficient.

Cash C. 
Clasificación:
5.0

I've been renting vehicles at this location for several years and the service has always been excellent!

Claudia R. 
Clasificación:
5.0

Gustavo is quick and helpful

Dillon M. 
Clasificación:
5.0

Pick up and drop off was fast and easy. Keep it up!

tom B. 
Clasificación:
5.0

The only challenge was getting in and out of the "one way" marked driveways (which customers did not abide by) and maneuvering among all the parked trucks, trailers, customers getting hitched up etc.Everything else is perfect. Gracias.

Mary B.  |  Overall Experience 
Clasificación:
5.0

I like the customer service at this location. I've never had a bad experience ever. Clean trucks, friendly staff and easy to get in and out of the location.

Jennifer B. 
Clasificación:
5.0

Nothing you guys are great.

luis V. 
Clasificación:
5.0

Muy buen servicio gracias

yovani d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAGDY S.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Susan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S.  |  Overall Experience 
Clasificación:
3.0

In-truck dolly not secured. Came loose and bounced onto our contents. Thankfully nothing damaged. Cab had empty water bottle left by previous user (who also left a personal item which we returned to agent). Console cup holder area unclean. And gas pump icon on left side of dash gauge... but, wait for it... gas tank fills on opposite side.

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise M. 
Clasificación:
5.0

Nothing. Everything was great!

Leo N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Soltonna R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill B.  |  Overall Experience 
Clasificación:
4.0

With only one cashier, it would be great to automate the final payment process (this is after the pre-check has been completed on-line).

HERBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Collin P. 
Clasificación:
5.0

Nothing! It was flawless! Good Work!

Daniel V. 
Clasificación:
1.0

Provide well maintained equipment at the location promised under the reservation.

Greg H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff H. 
Clasificación:
5.0

The staff is amazing

Fady T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al O. 
Clasificación:
5.0

very happy with service

robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline G. 
Clasificación:
5.0

Easy efficient check in and check out. Only disappointment was receiving the truck with only 1/4 tank gas

SarahAnn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Farshad S. 
Clasificación:
5.0

Great staff, great job! Thanks!

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gebran C. 
Clasificación:
5.0

The people are very nice quick to help, friendly, sense of humor and the van ran like a Rolls with nice air conditioning and tunes. By absolutely no reason of mine I was stuck next door at the Storage unit place (not uhaul) and they were very understanding.

Genevieve N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
5.0

Everyone was knowledgeable, helpful, efficient, polite and thorough throughout my entire experience. I would highly recommend this location to anyone needing a rental.

David T. 
Clasificación:
5.0

Not a thing! Was perfect!

Jennifer C. 
Clasificación:
5.0

Best customer service of any uhaul I have ever been to!

stacy B. 
Clasificación:
5.0

Did need windshield wipers

LEONARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gebran C. 
Clasificación:
5.0

Great customer service from the front desk and efficient follow through

Lynn T. 
Clasificación:
5.0

staff who helped was efficient friendly and knowledgeable a very good experience equipment was clean and worked as expected thank you.

CATHY A. 
Clasificación:
5.0

Elvira manages a great location and I'll always go to her location in the future.

paul M. 
Clasificación:
5.0

Best team in the business at this location.

RYAN W. 
Clasificación:
5.0

The lot worker's were very accommodating to needs.

Barbara C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodney K. 
Clasificación:
5.0

Fast service

Jesus G. 
Clasificación:
3.0

Provide your customer's with more parking options. There were numerous space on the side of your building that you could use to park your vehicles. In addition, providing customers with 1/8 a gallon of gas, essentially 5 miles, caused us to have to go out of our way to get gas immediately. Think more about your customers.

tim D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
5.0

We love this place we always rent from them and receive prompt friendly courteous service !

Phillip E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

Great experience since Mgmt change. Great counter and yard staff.

Farshad S. 
Clasificación:
5.0

Excellent service!!

RALPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

Very quick and friendly excellent service

Phillip E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cunsorn I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna G. 
Clasificación:
2.0

waited 30+ minutes on 4/29 to be helped . there was only one man working the counter (who spent majority of the 30 minutes going back and forth with another customer about return dates) , and one man 'maintaining' the rentals . he didn't seem trained on the counter , and if he was , he wasn't interested in helping us . we picked up our auto transport and the guy rushed us out . my husband had previously rented an auto transport to get one of our cars smog checked before selling and the San Clemente location walked him through an intense pick up routine . he was also urged to check for previous damages and anything wrong with the unit . at this San Juan Capistrano location , the staff did nothing of the sort . we noticed some squeaking from the trailer as we pulled off and the associate said that was normal . less than 300 miles into our 2000 mile trip , my husband noticed the trailer getting extremely hot and thought it was either the brakes (from the constant hills) or worst case scenario - the wheel bearings . as we were checking it out at a rest stop , a uhaul repair man happened to be there and jacked the trailer up for us . he confirmed it was the wheel bearings and my husband recorded the technician wiggling one of the wheels back and forth . we were probably minutes away from the wheel popping off . we waited an hour for a tow truck from their 'roadside assistance' to come and confirm what we already knew , making it longer we had to wait for a new transport . no one had any answers for us until 14+ hours later when they originally told us they have nothing for us . then an hour later , there was a transporter 3 hours back the way we came , making it 6 hours we'd be waiting for a replacement . with my husband being on military orders , we didn't have any more time to waste with this issue . we are EXTREMELY unhappy with the urgency , communication , safety and problem solving uhaul has . if rentals were being routinely checked - AS THEY SHOULD BE - this would've never happened . and if they were on top of quickly resolving issues we wouldn't have had to request our near $1000 refund .

Bailey H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Oleksandr I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina K. 
Clasificación:
5.0

Great counter and ground staff.

Farshad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne W. 
Clasificación:
5.0

I had a wonderful experience there the people are fantastic thank you so much !

LYNN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
5.0

The pick up and drop off was seamless. Your team was helpful and very positive. Nothing to improve comes to mind.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO M. 
Clasificación:
5.0

Excellent as always

Peter P. 
Clasificación:
5.0

Drop of person was excellent

tom M. 
Clasificación:
5.0

Hello All, I only go to this location for the fact the staff is wonderful. They do such an outstanding job. I rent a truck quite often & I pass many U-Uhaul stations just to go here. Thank you kindly,

charlene W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen M. 
Clasificación:
5.0

Staff was friendly, efficient and helpful. Renting and returning was a breeze! ¡Gracias!

Gina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
Clasificación:
5.0

All was good. Yard staff was helpful as well.

Ray F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

Nothing. Everything went well. Representative at the store was amazing.

Ella J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

Superb! Kind! Helpful! Knowledgeable! Intelligent! Caring! Exquisite service! Calm! Relaxed! Outstanding team! ¡Gracias!

Dianr J. 
Clasificación:
4.0

Very well lit. Clean and nice parking lot. All good.

Martin C. 
Clasificación:
5.0

Great Job!

MATTHEW D. 
Clasificación:
3.0

The hispanic guy was very unfriendly and somewhat rude for no reason. The middle eastern guy on the way back was nice. The car had the tire check thing on when I left the location after I picked up the car. I noticed it like 1 minute later and by then I was by Costco but I did not want to come back because of the guy's attitutde, so I was a bit nervous about it. But on the way back the middle eastern person was nicer. and he made the check back and return of car easy

Nazila S. 
Clasificación:
5.0

Your staff was very helpful and knowledgeable.

William M. 
Clasificación:
5.0

Very nice people, everything the way it has to be , they always make sure I'm 100% satisfied, for sure I will recommend the location

ALBERTO M. 
Clasificación:
4.0

The truck we rented is way too old

Nancy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Anne O. 
Clasificación:
4.0

I do not choose to comment. Thank you u-haul.

cale h.  |  Overall Experience 
Clasificación:
3.0

Too soon to rate at highest level. Loading access is tight due to all the biobtail trucks parked in back loading area.

James S.  |  First Impressions 
Clasificación:
5.0

The Uhaul facility in San Juan is easily accessible and very well maintained.

Richard F.  |  First Impressions 
Clasificación:
5.0

Clean, nice space, worked perfectly for my move.

Erik A.  |  Overall Experience 
Clasificación:
5.0

Top Shelf Place and Staff

DAVID K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald c.  |  First Impressions 
Clasificación:
5.0

The team at this location is great!! Thank you!

Tisha M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Janine W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeline B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOY H.  |  First Impressions 
Clasificación:
5.0

Storage facility is spotless and staff was friendly and helpful

Leonard M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kim g.  |  Overall Experience 
Clasificación:
5.0

Always attentive!

patricia l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia S.  |  Overall Experience 
Clasificación:
5.0

Very nice staff member that helped me out!

chris g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LORIE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david p.  |  First Impressions 
Clasificación:
5.0

All the employees at this location are so nice and helpful

Stacie b.  |  Overall Experience 
Clasificación:
5.0

All of the staff were super friendly and helpful!

trevor g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMROY V.  |  Overall Experience 
Clasificación:
5.0

My first time getting a storage, was very easy to get and the price of the unit was affordable. I would definitely come back again if I need your services.

Bagalee O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET K S.  |  First Impressions 
Clasificación:
4.0

good job.

Erik A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley P.  |  First Impressions 
Clasificación:
5.0

Sometimes there's peoples stuff piled up at the entrance of the storage facility as if they left it there or uhaul staff had to empty it because of nonpayment. Anyway, it makes the place look a little junky. I've been a customer at this uhaul for the last several years and the service has always been excellent. Elvira and Ed know me by name since I rent vehicles so often.

Claudia R.  |  Overall Experience 
Clasificación:
5.0

The Manager, El Vira was always extremely helpful, professional and timely in assisting me with all truck rentals and also with my storage space. I have always been happy with the service at the San Juan location. Very impressed with Sergio with his experience, service and willingness to help even when it was close to closing time in the office.

michelle d.  |  Overall Experience 
Clasificación:
5.0

The customer service at the San Juan Capistrano/Dana Point location were excellent. Every employee we dealt with was cheerful and helpful.

Sandra S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S.  |  Overall Experience 
Clasificación:
5.0

SERGIO,EDWARD,JOSH WERE SO KIND HELPFUL AND FUNNY!! WHICH I THINK ARE ALL ESSENTIAL FOR A GOOD EXPERIENCE...THANK SO MUCH.

Shelly P.  |  First Impressions 
Clasificación:
5.0

The manager Laurie went above and beyond. She also has an incredible staff who are just as helpful. Easy access to load and unload. And the facility is spotless. Best storage facility I've ever used.

Cynthia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janneth G.  |  Online Move In 
Clasificación:
4.0

A wonderful experience! The facilities were outstanding - the best! Management was amazing, friendly, and always more than helpful. My only reason for the 4stars vs 5 stars is that it was absolutely impossible to reach the location directly. Going through 30 minutes of the call center and listening to the continuous commercial waiting to speak to someone is really painful.

george w.  |  Overall Experience 
Clasificación:
5.0

I’ve been using UHaul fir both personal & business over 30 years

carole p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lily T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Landon F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Merian G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon h.  |  Overall Experience 
Clasificación:
5.0

Laura, (manager ?), was excellent and got us informed and squared away in just minutes.

Paul S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDI B.  |  First Impressions 
Clasificación:
5.0

Thanks for everything. It was a good experience.

Diane M.  |  Overall Experience 
Clasificación:
5.0

The staff at the UHaul of San Juan Capistrano are great! I've used this UHaul location to install a tow hitch with wiring, rent trailers and also use the self storage. The employees have been great every visit. They go out of their way to ensure a top notch experience.

Denver L.  |  Overall Experience 
Clasificación:
5.0

Convenient, and it was nice to have moving carts to use and a bathroom onsite. I felt my contents were safe there.

Laura S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Weston L.  |  Overall Experience 
Clasificación:
5.0

No matter who we dealt with yesterday everyone was polite, quick to serve and just right out professional. Such a difference from the Uhaul facility that picked the truck from. We actually enjoyed our time spent at this facility. Bravo to a great team.

Frederick M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendall S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad F.  |  Overall Experience 
Clasificación:
5.0

Very clean, air conditioned and I loved the moving cart. Made moving in so much easier!!!

Susan S.  |  First Impressions 
Clasificación:
5.0

the whole process was great. Very quick and functional from start to finish and I was satisfied with all of the services provided

MICHAEL K.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!

Bonnie T.  |  Overall Experience 
Clasificación:
5.0

I dealt with a younger U-Haul employee, I wish I knew his name--he was extremely helpful and provided appreciated accommodations to our hectic situation. A great experience all around!!

Ethan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nick c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique S.  |  First Impressions 
Clasificación:
5.0

Laurie was informative and very kind. My experience was top notch.

SARAH K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B.  |  Overall Experience 
Clasificación:
5.0

I rented a uhaul truck and it came with a free month of storage. Made moving and storing my belongings easy.

Javier L.  |  Overall Experience 
Clasificación:
5.0

Lori was particularly helpful in selecting the right size unit to meet our needs. She was knowledgeable, very customer conscious and made the process pleasant and efficient.

Tom N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy D.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely friendly and helpful! The facility was one of the best places I've used and would definitely use them again for any storage needs.

gloria f.  |  Overall Experience 
Clasificación:
2.0

We had a reservation for an 8x10 storage facility when we got there they had rented out storage to someone else and put us in a 10x10 which is more money as well. The gentleman at the call center was very helpful and turned this over to a general manager to handle by 7/19 or 7/20. The employees weren't very helpful when my husband and son went to load stuff into storage one gentleman just sat in the middle it helping anyone and the staff member who helped them was in no hurry to help them. Both my husband son got very frustrated and even had to tell him so. I run a busy grocery store and customer service is what keeps are doors open and they lack all customer service support this is the place in San Juan Capistrano.

kathleen m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

beverly f.  |  Online Move In 
Clasificación:
4.0

Very nice facility

SHERRY K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda v.  |  Overall Experience 
Clasificación:
5.0

The entire automated and phone contact during the rental agreement process and checkin process was time saving and convienient (efficient). I feel confident my belongings are 99% safe & secure. Love the climate control compbined with the facility is 100% concrete & steel. Large elevator and bathrooms on both floors near the elevator is a God send.

Steven B.  |  First Impressions 
Clasificación:
2.0

Elvira Manager extremely jude. Parking sucks. And so does the alarm system. Wouldn't come back if paid a million dollars

Katherine B.  |  Overall Experience 
Clasificación:
5.0

The professionalism of the staff was above average it was excellent

CHAD M.  |  First Impressions 
Clasificación:
5.0

The only reason I moved out was I needed a first floor unit. I rented a 10x10x9 unit on the ground level. Unfortunately all that was available when I arrived was two units adjacent to each other equivalent to that size. Unfortunately, I had big furniture and it wouldn't fit through the door. Subsequently I had to leave the furniture out. I checked with your office to see if there was another available unit but your staff said there were none. I had to move only due to the storage situation. I even asked to be wait listed but unfortunately u do t have that. I actually love your place. I am going to keep checking back as I think you are the best storage in town. Hours, staff, cleanliness, card system, location! No wonder you are full! This place is a 10! Sorry I had to leave but no where to put my furniture!

Cynthia W.  |  Overall Experience 
Clasificación:
5.0

The young man that assisted me was very knowledgeable, patient with my questions and walked me through the entire check in snd out process. It was a very positive and enjoyable experience!!

Susan H.  |  First Impressions 
Clasificación:
5.0

La manager srta. Elvira se porto excelentemente cuando me atendio en Las oficinas de uhaul . Estoy eternamente agradecido con ella por su amabilidad, explicacion muy detallada y honestidad. Gracias por ser una excelente manager.!!!!

MIGUEL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lainey T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Staci B.  |  Overall Experience 
Clasificación:
5.0

The customer service is outstanding ! From the whole team. I'm very impressed w/ my sales associate today she was very knowledgeable about the product and helped me greatly thru the process. Cheers to tram SJC

RENNELL M.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful, facility was clean. Convenient use of carts. Very helpful to have uhaul truck pickup and drop off at the same location. Could use an easier and smooth location for an access ramp.

Amy D.  |  First Impressions 
Clasificación:
5.0

Very helpful and accommodating

william s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie T.  |  First Impressions 
Clasificación:
5.0

I have found this particular U-haul to be outstanding. I have used several U-haul facilities over the years. The staff is especially friendly and helpful. They go the extra mile to make sure you have everything you need. The facility is spotless and the grounds and units well lit.

Cynthia S.  |  First Impressions 
Clasificación:
5.0

Really nice clean facility modern facility, U haul is truly in a class of there own. Having everything you can imagine to get the job done.

Daryl B.  |  First Impressions 
Clasificación:
5.0

The staff is incredibly friendly and helpful and the facility is immaculate. Thanks Elvira for a very pleasant experience!

Madeline B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sue s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSEA F.  |  First Impressions 
Clasificación:
5.0

Thank you for the free month. That helps.

JOHN W.  |  First Impressions 
Clasificación:
5.0

Todo bien.

CELEDONIO M.  |  Overall Experience 
Clasificación:
5.0

Overall great place. Storage units were very up to date and clean.

Cole H.  |  Overall Experience 
Clasificación:
4.0

I was surprised all the paperwork was done online. Only problem you can't ask a computer questions. It was confusing how to gain access once I arrived at the sight. The entrance where you drive up is an exit to the property and marked as such. Had to find a park on the crowded street and walk into the store to get directions. The staff person was courteous and very helpful. He was ⭐⭐⭐⭐⭐

Cheryl B.  |  Online Move In 
Clasificación:
5.0

Very clean and I felt safe inside the storage area.

Sheryl L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahura N.  |  Online Move In 
Clasificación:
4.0

My move-in experience was very good; however, I made a prior reservation over the phone with someone at the branch I was booking storage at, which was not in the system. Getting the size room I originally requested worked out, though I felt concern upon first arriving and finding that my reservation was not intact from the phone call and notes I had made for myself in booking the room.

REBECCA S.  |  First Impressions 
Clasificación:
5.0

Vincent and staff were amazing! I really appreciated their willingness to go out of their way to help me and get me moved in. I am very happy that I chose your location as it will be the best fit for me going forward.

Rosemary S.  |  First Impressions 
Clasificación:
4.0

Thanks for making this easy. Would have been 5 Stars... but....Only negative is that online reservation that I held got canceled in your system and no notice was sent to me. So I had no idea that it was lost. Had i not called before I came I could have come there assuming my space was still there for me, and I could have been out of luck! You can't relinquish someone's reservation and not tell them. Please correct this.

kenneth B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY V.  |  First Impressions 
Clasificación:
5.0

Excellent staff and storage facility.

David C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ric B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Weston L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE G.  |  First Impressions 
Clasificación:
5.0

Great staff, plenty of employees to help and storage on site. Excellent.

Agape R.  |  First Impressions 
Clasificación:
5.0

Tx

CHARLENE W.  |  First Impressions 
Clasificación:
5.0

Professional and helpful staff and clean storages !

Angel R.  |  Overall Experience 
Clasificación:
5.0

My reservation for the storage unit was not found in the system due to a slow server not functioning properly. However, the staff was extremely helpful and helped facilitate securing a storage unit. I want to personally thank Steve at Capo Beach Uhaul for going above and beyond to help me move in my belongings.

Chad M.  |  Online Move In 
Clasificación:
4.0

The unit size I reserved was not what I originally received. Took extra time to get the unit size I reserved.

Melanie W.  |  First Impressions 
Clasificación:
5.0

Excellent service provided by agent

Anthony B.  |  First Impressions 
Clasificación:
5.0

The move in