Customer Reviews for U-Haul Moving & Storage of San Juan Capistrano

4,116 reviews

33033 Camino Capistrano   San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

(949) 245-6478

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(949) 245-6478

33033 Camino Capistrano
San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always attentive!

patricia l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTA S. 
Rating:
3.0

Employee was rude and wasn't positive or receptive, informative or helpful. Was otherwise a good process to drop off the truck, but wouldn't drop anything there again or rent from there after that experience.

Bryce J. 
Rating:
5.0

Customer did not leave a comment.

Catherine P.  |  First Impressions 
Rating:
5.0

I have used this location for 16 years, and they have always been great. The staff are extremely helpful.

ADAM M. 
Rating:
4.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Everything went really well. Staff are extremely helpful and friendly, Highly recommend!

SUSANNAH W. 
Rating:
5.0

Everyone one I get in touch with was very much respect and professional, there is nothing I can say about this kindness and efficien personal, but thank you so much, appreciated!

LEONILA V. 
Rating:
5.0

All good, the team went above and beyond!

paul K. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP K. 
Rating:
3.0

I got charged for gas in a previous rental, even though I refilled the truck to exactly the same level as when I took the truck out. This is an unethical and unhealthy practice in their business. I will be smart next time to take a picture of the gas meter before I leave their parking lot next time - lesson learned.

Wing Y. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S.  |  Overall Experience 
Rating:
2.0

Customer service, and staff attitude towards customers .

ASHKAN F. 
Rating:
5.0

Customer did not leave a comment.

VERONICA A. 
Rating:
5.0

Customer did not leave a comment.

Leonard V. 
Rating:
4.0

The lady who delivered and picked up the boxes was amazing! She was friendly and very efficient. Gave us a call to give the estimated time and put the boxes exactly where we wanted them.

Melanie W. 
Rating:
5.0

Customer did not leave a comment.

SILVIA V. 
Rating:
5.0

Customer did not leave a comment.

TODD T. 
Rating:
2.0

Very dirty equipment, grease everywhere and the staff did not seem to care. I will not rent from this location in the future.

Wesley K. 
Rating:
5.0

Very nice staff member that helped me out!

chris g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD T. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M.  |  Overall Experience 
Rating:
5.0

Honestly nothing needs to be improved, from check in to pick up and drop off everything was quick, friendly and perfect.

NORMAN S. 
Rating:
5.0

great service

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT L. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE K. 
Rating:
5.0

Like always, when I pick up a truck the first thing I have to do is fill it up with fuel because it's at a quarter or below. I understand the cost of fuel may make it difficult but it would be nice to not have to worry about that every time. Just a thought… otherwise great service as always!

GARY L. 
Rating:
5.0

Customer did not leave a comment.

LORIE B.  |  First Impressions 
Rating:
5.0

Our rep really enjoys his work and it shows...great experience!

PAUL G. 
Rating:
4.0

Our storage unit was littered with debris from, what I believe, is hallway cleaning. Prior to unloading the unit we had to sweep and clean out. Bummer for us as we were lean on time and unable to get all done we needed to do.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

FARSHAD S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Great service!!! Nice employees!

Todd S. 
Rating:
4.0

Customer did not leave a comment.

George P. 
Rating:
4.0

Porque me cobraron 83.33 de dólares si se puede saber

MAYRA G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER V. 
Rating:
5.0

Customer did not leave a comment.

NICK C. 
Rating:
4.0

Customer did not leave a comment.

YVONNE W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

All the staff were very attentive and helpful.

SALLY B. 
Rating:
5.0

Right Headlight was broken actually shattered with a goofy sticker covering it. Needless to say the California Highway Patrol is right next door. On my way back to return the truck. I was pulled over by a C.H.P. Officer that was less then pleased on the condition of the light. After having run my license I was allowed to proceed. My advice if something is broken especially a safety item like a head light.. FIX IT!

charles F. 
Rating:
5.0

Customer did not leave a comment.

CESAR R. 
Rating:
5.0

Customer did not leave a comment.

david p.  |  First Impressions 
Rating:
5.0

All the employees at this location are so nice and helpful

Stacie b.  |  Overall Experience 
Rating:
5.0

Lori helped us out after a horrible start to our morning at another location and with uhaul dispatch. She was lovely to work with and we were grateful for her.

MICHAEL P. 
Rating:
5.0

Owners / managers are amazing. Service is not dead yet in this country. Will be back again as i have been many times before

THOMAS B. 
Rating:
5.0

Friendly

MYLES GERARD J. 
Rating:
5.0

Ed was great

JEFF W. 
Rating:
5.0

Josh was efficient, courteous and professional.

BRYAN B. 
Rating:
5.0

Every thing went well. This sight also installed our hitch, and did a great job. They asked at the time if I need anything else, but we were all set. We picked up the trailer in phoenix, and dropped it here. The trailer centered well, followed well and the counter sprung ramp was a great aid in loading my motorcycle. The tie down rings were sturdy and easy to use. Great over all experience.

NANCY H. 
Rating:
5.0

Customer did not leave a comment.

Enzie G. 
Rating:
5.0

All of the staff were super friendly and helpful!

trevor g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard I. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Customer did not leave a comment.

Melanie W.  |  Overall Experience 
Rating:
5.0

Better lighting for late night drop off

DEAN A. 
Rating:
5.0

I could not have asked for more

STEPHEN G. 
Rating:
5.0

Customer did not leave a comment.

MYLES C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMROY V.  |  Overall Experience 
Rating:
4.0

The counter representative who assisted me was courteous, efficient, and helpful. I was in and out quickly. You should update the app to give the option to store the driver license. I rent semi frequently and the app requires I scan my drivers license each time I rent. I should be able to load my information and be able to reserve a vehicle without subsequently having to provide the same data each time.

VERNON V. 
Rating:
5.0

Customer did not leave a comment.

VINCENT K. 
Rating:
5.0

friendly customer service

GREGORY A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
2.0

No one ever answers the fucking phone, that's a pretty huge issue in my opinoin.

THOMAS B. 
Rating:
2.0

Very poor, no follow up on a rental charge dispute from last Saturday. Would have appreciated someone following up with me. Michael

MICHAEL R. 
Rating:
5.0

Making sure there is sufficient fuel to begin with

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

CORAL H. 
Rating:
5.0

My first time getting a storage, was very easy to get and the price of the unit was affordable. I would definitely come back again if I need your services.

Bagalee O.  |  Overall Experience 
Rating:
5.0

We had reserved a trailer thinking that our rig was equipped to pull it. When we attempted to attach it we found that it wasn't going to work. The young men assign to attach the trailer could only tell me that this wasn't going to work and offered nothing else as a solution, not even to say “let me talk to my manager and see what we can do.” When I went in to talk to the people inside they were marvelous and came up with a solution so that we were able to complete the task we had assigned ourselves for the day. Everything worked out well. So, I would do a little more on customer service training with those who are at the lowest levels of the company because there were solutions available that they apparently didn't consider and their only solution was telling me “this isn't going to work.” The managers are superior went above and beyond to help us. I would definitely come back to this U-Haul anytime I have this kind of need equipment need.

Ronald B. 
Rating:
5.0

I have no complaints, in and out, worked out great. Thank you for a hassle free day….

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Travis F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

BERTHA D. 
Rating:
5.0

Customer did not leave a comment.

JANET K S.  |  First Impressions 
Rating:
5.0

Great price on trailers, I just use them for dirtbikes so as long as your price and service are great I'll continue renting from you! If you raise prices I'll buy my own trailer. Thanks!

Christopher I. 
Rating:
5.0

Customer did not leave a comment.

MARIA P. 
Rating:
5.0

Ed and Sergio were great.

TIMOTHY M. 
Rating:
4.0

good job.

Erik A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
2.0

The agent that helped me had no manners. Seemed like he never had a job before.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
4.0

Customer did not leave a comment.

Radoslav P. 
Rating:
5.0

Excellent customer service n reliable equipment 🙏🙏🙏

EDISON N. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
4.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
5.0

Elvira was amazing! An excellent representative, and an example for all customer-facing positions. She was pleasant, helpful, knowledgeable and overall a lovely person! Thanks very much Elvira!!!

NANCY M. 
Rating:
5.0

friendly staff.

Michael B. 
Rating:
3.0

The people were great but they got the mileage and gas level wrong and cost me a lot of money.

MIRANDA T. 
Rating:
3.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

Wesley P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERTO C. 
Rating:
5.0

Everyone I dealt with at this location was efficient and very friendly,thank you

JEFFREY Q. 
Rating:
5.0

Make sure truck is at least half full

CARLOS R. 
Rating:
5.0

Sometimes there's peoples stuff piled up at the entrance of the storage facility as if they left it there or uhaul staff had to empty it because of nonpayment. Anyway, it makes the place look a little junky. I've been a customer at this uhaul for the last several years and the service has always been excellent. Elvira and Ed know me by name since I rent vehicles so often.

Claudia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

The Manager, El Vira was always extremely helpful, professional and timely in assisting me with all truck rentals and also with my storage space. I have always been happy with the service at the San Juan location. Very impressed with Sergio with his experience, service and willingness to help even when it was close to closing time in the office.

michelle d.  |  Overall Experience 
Rating:
5.0

El Vira is an amazing manager and person. I was also impressed with Sergio's experience and willingness to help.

JAMES S. 
Rating:
5.0

The customer service at the San Juan Capistrano/Dana Point location were excellent. Every employee we dealt with was cheerful and helpful.

Sandra S.  |  Overall Experience 
Rating:
5.0

its perfect DONT CHANGE A THING Thank You

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Susan S.  |  Overall Experience 
Rating:
5.0

Nothing

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

Manu V. 
Rating:
5.0

Customer did not leave a comment.

aaron B. 
Rating:
5.0

Customer did not leave a comment.

AARON B. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
1.0

We were charged for 5 gallons of gas upon return…we drove a total of 11 miles! So Wrong!

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

SERGIO,EDWARD,JOSH WERE SO KIND HELPFUL AND FUNNY!! WHICH I THINK ARE ALL ESSENTIAL FOR A GOOD EXPERIENCE...THANK SO MUCH.

Shelly P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERICK C. 
Rating:
5.0

Customer did not leave a comment.

ANN C. 
Rating:
5.0

Josh was more than courteous and helpful

GEORGE B. 
Rating:
5.0

The manager and staff are always professional and friendly.

CLAUDIA R. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
4.0

Whats up with the 1/4 tank stuff? I believe we should get 1/2 a tank and if you go over 1/4 use then you need to fill it to 1/4 to make up for it. I can't go from a to b on a quarter tank

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY K. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

The manager Laurie went above and beyond. She also has an incredible staff who are just as helpful. Easy access to load and unload. And the facility is spotless. Best storage facility I've ever used.

Cynthia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janneth G.  |  Online Move In 
Rating:
4.0

A wonderful experience! The facilities were outstanding - the best! Management was amazing, friendly, and always more than helpful. My only reason for the 4stars vs 5 stars is that it was absolutely impossible to reach the location directly. Going through 30 minutes of the call center and listening to the continuous commercial waiting to speak to someone is really painful.

george w.  |  Overall Experience 
Rating:
5.0

I’ve been using UHaul fir both personal & business over 30 years

carole p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lily T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Landon F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Merian G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WAYNE A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon h.  |  Overall Experience 
Rating:
5.0

Laura, (manager ?), was excellent and got us informed and squared away in just minutes.

Paul S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEIDI B.  |  First Impressions 
Rating:
5.0

No matter who we dealt with yesterday everyone was polite, quick to serve and just right out professional. Such a difference from the Uhaul facility that picked the truck from. We actually enjoyed our time spent at this facility. Bravo to a great team.

Frederick M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendall S.  |  First Impressions 
Rating:
5.0

Very clean, air conditioned and I loved the moving cart. Made moving in so much easier!!!

Susan S.  |  First Impressions 
Rating:
5.0

the whole process was great. Very quick and functional from start to finish and I was satisfied with all of the services provided

MICHAEL K.  |  First Impressions 
Rating:
5.0

I dealt with a younger U-Haul employee, I wish I knew his name--he was extremely helpful and provided appreciated accommodations to our hectic situation. A great experience all around!!

Ethan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enrique S.  |  First Impressions 
Rating:
5.0

Laurie was informative and very kind. My experience was top notch.

SARAH K.  |  First Impressions 
Rating:
5.0

Lori was particularly helpful in selecting the right size unit to meet our needs. She was knowledgeable, very customer conscious and made the process pleasant and efficient.

Tom N.  |  First Impressions 
Rating:
2.0

We had a reservation for an 8x10 storage facility when we got there they had rented out storage to someone else and put us in a 10x10 which is more money as well. The gentleman at the call center was very helpful and turned this over to a general manager to handle by 7/19 or 7/20. The employees weren't very helpful when my husband and son went to load stuff into storage one gentleman just sat in the middle it helping anyone and the staff member who helped them was in no hurry to help them. Both my husband son got very frustrated and even had to tell him so. I run a busy grocery store and customer service is what keeps are doors open and they lack all customer service support this is the place in San Juan Capistrano.

kathleen m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beverly f.  |  Online Move In 
Rating:
5.0

The entire automated and phone contact during the rental agreement process and checkin process was time saving and convienient (efficient). I feel confident my belongings are 99% safe & secure. Love the climate control compbined with the facility is 100% concrete & steel. Large elevator and bathrooms on both floors near the elevator is a God send.

Steven B.  |  First Impressions 
Rating:
5.0

The professionalism of the staff was above average it was excellent

CHAD M.  |  First Impressions 
Rating:
5.0

The young man that assisted me was very knowledgeable, patient with my questions and walked me through the entire check in snd out process. It was a very positive and enjoyable experience!!

Susan H.  |  First Impressions 
Rating:
5.0

La manager srta. Elvira se porto excelentemente cuando me atendio en Las oficinas de uhaul . Estoy eternamente agradecido con ella por su amabilidad, explicacion muy detallada y honestidad. Gracias por ser una excelente manager.!!!!

MIGUEL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lainey T.  |  First Impressions 
Rating:
5.0

The customer service is outstanding ! From the whole team. I'm very impressed w/ my sales associate today she was very knowledgeable about the product and helped me greatly thru the process. Cheers to tram SJC

RENNELL M.  |  First Impressions 
Rating:
5.0

Very helpful and accommodating

william s.  |  First Impressions 
Rating:
5.0

I have found this particular U-haul to be outstanding. I have used several U-haul facilities over the years. The staff is especially friendly and helpful. They go the extra mile to make sure you have everything you need. The facility is spotless and the grounds and units well lit.

Cynthia S.  |  First Impressions 
Rating:
5.0

Really nice clean facility modern facility, U haul is truly in a class of there own. Having everything you can imagine to get the job done.

Daryl B.  |  First Impressions 
Rating:
5.0

The staff is incredibly friendly and helpful and the facility is immaculate. Thanks Elvira for a very pleasant experience!

Madeline B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHELSEA F.  |  First Impressions 
Rating:
5.0

Very clean and I felt safe inside the storage area.

Sheryl L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ahura N.  |  Online Move In 
Rating:
4.0

My move-in experience was very good; however, I made a prior reservation over the phone with someone at the branch I was booking storage at, which was not in the system. Getting the size room I originally requested worked out, though I felt concern upon first arriving and finding that my reservation was not intact from the phone call and notes I had made for myself in booking the room.

REBECCA S.  |  First Impressions 
Rating:
5.0

Vincent and staff were amazing! I really appreciated their willingness to go out of their way to help me and get me moved in. I am very happy that I chose your location as it will be the best fit for me going forward.

Rosemary S.  |  First Impressions 
Rating:
4.0

Thanks for making this easy. Would have been 5 Stars... but....Only negative is that online reservation that I held got canceled in your system and no notice was sent to me. So I had no idea that it was lost. Had i not called before I came I could have come there assuming my space was still there for me, and I could have been out of luck! You can't relinquish someone's reservation and not tell them. Please correct this.

kenneth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE G.  |  First Impressions 
Rating:
5.0

Great staff, plenty of employees to help and storage on site. Excellent.

Agape R.  |  First Impressions 
Rating:
5.0

Tx

CHARLENE W.  |  First Impressions 
Rating:
4.0

The unit size I reserved was not what I originally received. Took extra time to get the unit size I reserved.

Melanie W.  |  First Impressions 
Rating:
5.0

The move in process was really simple and the staff were extremely helpful and friendly.

karen d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ronda e.  |  First Impressions 
Rating:
5.0

I'm very impressed with this storage facility and the people who manage it. It's clean, well maintained and the employees are extremely helpful.

WILLIAMROY V.  |  First Impressions 
Rating:
5.0

Very helpful professional, cleanest storage I've seen! I choose for location and price.

Kelly K.  |  First Impressions 
Rating:
5.0

Elvira is awesome!

leanna b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  First Impressions 
Rating:
5.0

Keep up the good quality and good attitude and helpful staff.

Maria Jesusa Socorro T.  |  First Impressions 
Rating:
5.0

The staff were awesome!!

Myles G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joy b.  |  First Impressions 
Rating:
5.0

The Manager at the San Juan location (El Vira) was very accommodating, professional and friendly. Her through ability to cover all terms and agreements along with instructions made out move go very smooth. Happy with offer, location and staff.

michelle d.  |  First Impressions 
Rating:
4.0

Prompt service

STEVEN H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jack l.  |  First Impressions 
Rating:
5.0

Staff very nice and helpful. The storage area was clean.

Aaron M.  |  First Impressions 
Rating:
5.0

U-Haul cooperated well with my Mover and although they were surprised to find storage space upstairs apparently that wasn’t a problem and the double space I reserved seemed to accommodate my belongings.

Patrick O.  |  First Impressions 
Rating:
5.0

Was getting ripped off at previous Uhaul storage facility that was over priced for how poorly maintained it was, glad I found this location that was just a 15 minute drive further. At the end of the day I was happy to find this location & the staff was friendly and helpful

ruben p.  |  First Impressions 
Rating:
5.0

The Tim in this locación are always attending and professional,and friendly. I recommend.

roney serrano g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lily T.  |  First Impressions 
Rating:
5.0

From beginning to the end of renting a truck and storage your staff was very helpful and friendly...moving can be very stressful and you all were very accommodating !!

Kayt H.  |  First Impressions 
Rating:
5.0

Elvira was great. She took the time to show me different spaces to figure out which one would accommodate my needs best. When I think of moving I don't expect a clean of an environment overall, well they have. Makes me feel good that my stuff is in a place where they care about how things look.

Darrin K.  |  First Impressions 
Rating:
5.0

I was very pleased with the employee who assisted me with my needs. He was kind, helpful and very professional. I would recommend the San Juan office to anyone needing storage or supplies.

linda m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew D.  |  First Impressions 
Rating:
5.0

Elvira and Ed provide excellence in service... Very responsive, knowledgeable, and friendly. Moving is stressful, yet the combination of this modern and clean facility and very capable staff made the experience quite pleasant

Sal l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFF S.  |  First Impressions 
Rating:
4.0

Above average but with one glaring problem The SJC facility is all new and clean and great but...the load in design is horrifying. 1 door. For essentially everyone. I had one of your 20' trucks with a ramp. There was another uhaul truck with a trailer and a few more vehicles trying to unload. I eventually had to back in on a diagonal blocking handicapped space. It's a total clusterf*ck. Bright spot: new guy Josh. Still sort of training but great attitude. Willing to try anything to make it work for the customer. He'll probably lose that attitude as time goes by but he's awesome right now. I dread the day I try to get my stuff back out again.

William M.  |  First Impressions 
Rating:
5.0

Good location, good people. Location was very clean and tidy and up to date.

Dennis H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

todd f.  |  First Impressions 
Rating:
5.0

Very friendly staff and very willing to help with our needs! Thank You

Gary F.  |  First Impressions 
Rating:
5.0

The facility is neat and clean and the staff, especially the manager, Elvira, went out of their way to help us. We ended up having to move to a larger unit and they handled it with no problem.

Pamela A.  |  First Impressions 
Rating:
5.0

Very impressed with facility. Clean, safe, fresh and bright. Easy and convenient. Elvira is fantastic. She is efficient, friendly, knowledgeable, helpful and kind. Please let her know how much she is appreciated. Thank you.

Mary B.  |  First Impressions 
No reviews have been submitted for this location.

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