Very nice staff member that helped me out!chris g. | First Impressions
Customer Reviews for U-Haul Moving & Storage of San Juan Capistrano
San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.EDWARD T.
El cliente no dejó un comentario.JESSICA M. | Overall Experience
Honestly nothing needs to be improved, from check in to pick up and drop off everything was quick, friendly and perfect.NORMAN S.
great serviceBRIAN F.
El cliente no dejó un comentario.DWIGHT L.
El cliente no dejó un comentario.KRISTINE K.
Like always, when I pick up a truck the first thing I have to do is fill it up with fuel because it's at a quarter or below. I understand the cost of fuel may make it difficult but it would be nice to not have to worry about that every time. Just a thoughtâ€¦ otherwise great service as always!GARY L.
El cliente no dejó un comentario.LORIE B. | First Impressions
Our rep really enjoys his work and it shows...great experience!PAUL G.
Our storage unit was littered with debris from, what I believe, is hallway cleaning. Prior to unloading the unit we had to sweep and clean out. Bummer for us as we were lean on time and unable to get all done we needed to do.JAMES S.
El cliente no dejó un comentario.FARSHAD S.
El cliente no dejó un comentario.BRADLEY S.
Great service!!! Nice employees!Todd S.
El cliente no dejó un comentario.George P.
Porque me cobraron 83.33 de dÃ³lares si se puede saberMAYRA G.
El cliente no dejó un comentario.JENNIFER V.
El cliente no dejó un comentario.NICK C.
El cliente no dejó un comentario.YVONNE W.
El cliente no dejó un comentario.ROBERT A.
All the staff were very attentive and helpful.SALLY B.
Right Headlight was broken actually shattered with a goofy sticker covering it. Needless to say the California Highway Patrol is right next door. On my way back to return the truck. I was pulled over by a C.H.P. Officer that was less then pleased on the condition of the light. After having run my license I was allowed to proceed. My advice if something is broken especially a safety item like a head light.. FIX IT!charles F.
El cliente no dejó un comentario.CESAR R.
El cliente no dejó un comentario.david p. | First Impressions
All the employees at this location are so nice and helpfulStacie b. | Overall Experience
Lori helped us out after a horrible start to our morning at another location and with uhaul dispatch. She was lovely to work with and we were grateful for her.MICHAEL P.
Owners / managers are amazing. Service is not dead yet in this country. Will be back again as i have been many times beforeTHOMAS B.
FriendlyMYLES GERARD J.
Ed was greatJEFF W.
Josh was efficient, courteous and professional.BRYAN B.
Every thing went well. This sight also installed our hitch, and did a great job. They asked at the time if I need anything else, but we were all set. We picked up the trailer in phoenix, and dropped it here. The trailer centered well, followed well and the counter sprung ramp was a great aid in loading my motorcycle. The tie down rings were sturdy and easy to use. Great over all experience.NANCY H.
El cliente no dejó un comentario.Enzie G.
All of the staff were super friendly and helpful!trevor g. | Overall Experience
El cliente no dejó un comentario.Richard I.
El cliente no dejó un comentario.GARY L.
El cliente no dejó un comentario.Melanie W. | Overall Experience
Better lighting for late night drop offDEAN A.
I could not have asked for moreSTEPHEN G.
El cliente no dejó un comentario.MYLES C.
El cliente no dejó un comentario.WILLIAMROY V. | Overall Experience
The counter representative who assisted me was courteous, efficient, and helpful. I was in and out quickly. You should update the app to give the option to store the driver license. I rent semi frequently and the app requires I scan my drivers license each time I rent. I should be able to load my information and be able to reserve a vehicle without subsequently having to provide the same data each time.VERNON V.
El cliente no dejó un comentario.VINCENT K.
friendly customer serviceGREGORY A.
El cliente no dejó un comentario.ROBERT P.
El cliente no dejó un comentario.Thomas N.
No one ever answers the fucking phone, that's a pretty huge issue in my opinoin.THOMAS B.
Very poor, no follow up on a rental charge dispute from last Saturday. Would have appreciated someone following up with me. MichaelMICHAEL R.
Making sure there is sufficient fuel to begin withCARLOS R.
El cliente no dejó un comentario.CORAL H.
My first time getting a storage, was very easy to get and the price of the unit was affordable. I would definitely come back again if I need your services.Bagalee O. | Overall Experience
We had reserved a trailer thinking that our rig was equipped to pull it. When we attempted to attach it we found that it wasn't going to work. The young men assign to attach the trailer could only tell me that this wasn't going to work and offered nothing else as a solution, not even to say â€œlet me talk to my manager and see what we can do.â€ When I went in to talk to the people inside they were marvelous and came up with a solution so that we were able to complete the task we had assigned ourselves for the day. Everything worked out well. So, I would do a little more on customer service training with those who are at the lowest levels of the company because there were solutions available that they apparently didn't consider and their only solution was telling me â€œthis isn't going to work.â€ The managers are superior went above and beyond to help us. I would definitely come back to this U-Haul anytime I have this kind of need equipment need.Ronald B.
I have no complaints, in and out, worked out great. Thank you for a hassle free dayâ€¦.Edward R.
El cliente no dejó un comentario.Travis F.
El cliente no dejó un comentario.THOMAS B.
El cliente no dejó un comentario.BERTHA D.
El cliente no dejó un comentario.JANET K S. | First Impressions
Great price on trailers, I just use them for dirtbikes so as long as your price and service are great I'll continue renting from you! If you raise prices I'll buy my own trailer. ¡Gracias!Christopher I.
El cliente no dejó un comentario.MARIA P.
Ed and Sergio were great.TIMOTHY M.
good job.Erik A. | First Impressions
El cliente no dejó un comentario.ANTHONY L.
El cliente no dejó un comentario.RICHARD K.
The agent that helped me had no manners. Seemed like he never had a job before.KEVIN D.
El cliente no dejó un comentario.Andrew C.
El cliente no dejó un comentario.GARY L.
El cliente no dejó un comentario.Radoslav P.
Excellent customer service n reliable equipment ðŸ™ðŸ™ðŸ™EDISON N.
El cliente no dejó un comentario.Gary L.
El cliente no dejó un comentario.Timothy S. | Overall Experience
Elvira was amazing! An excellent representative, and an example for all customer-facing positions. She was pleasant, helpful, knowledgeable and overall a lovely person! Thanks very much Elvira!!!NANCY M.
friendly staff.Michael B.
The people were great but they got the mileage and gas level wrong and cost me a lot of money.MIRANDA T.
El cliente no dejó un comentario.JUAN M.
El cliente no dejó un comentario.Wesley P. | First Impressions
El cliente no dejó un comentario.ROBERTO C.
Everyone I dealt with at this location was efficient and very friendly,thank youJEFFREY Q.
Make sure truck is at least half fullCARLOS R.
Sometimes there's peoples stuff piled up at the entrance of the storage facility as if they left it there or uhaul staff had to empty it because of nonpayment. Anyway, it makes the place look a little junky. I've been a customer at this uhaul for the last several years and the service has always been excellent. Elvira and Ed know me by name since I rent vehicles so often.Claudia R. | Overall Experience
El cliente no dejó un comentario.JOHN P.
The Manager, El Vira was always extremely helpful, professional and timely in assisting me with all truck rentals and also with my storage space. I have always been happy with the service at the San Juan location. Very impressed with Sergio with his experience, service and willingness to help even when it was close to closing time in the office.michelle d. | Overall Experience
El Vira is an amazing manager and person. I was also impressed with Sergio's experience and willingness to help.JAMES S.
The customer service at the San Juan Capistrano/Dana Point location were excellent. Every employee we dealt with was cheerful and helpful.Sandra S. | Overall Experience
its perfect DONT CHANGE A THING Thank YouTHOMAS M.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Susan S. | Overall Experience
El cliente no dejó un comentario.Manu V.
El cliente no dejó un comentario.aaron B.
El cliente no dejó un comentario.AARON B.
El cliente no dejó un comentario.William W.
We were charged for 5 gallons of gas upon returnâ€¦we drove a total of 11 miles! So Wrong!Bryan R.
El cliente no dejó un comentario.Thomas B.
SERGIO,EDWARD,JOSH WERE SO KIND HELPFUL AND FUNNY!! WHICH I THINK ARE ALL ESSENTIAL FOR A GOOD EXPERIENCE...THANK SO MUCH.Shelly P. | First Impressions
El cliente no dejó un comentario.ERICK C.
El cliente no dejó un comentario.ANN C.
Josh was more than courteous and helpfulGEORGE B.
The manager and staff are always professional and friendly.CLAUDIA R.
El cliente no dejó un comentario.JASON D.
El cliente no dejó un comentario.GREGORY M.
Whats up with the 1/4 tank stuff? I believe we should get 1/2 a tank and if you go over 1/4 use then you need to fill it to 1/4 to make up for it. I can't go from a to b on a quarter tankBRANDON B.
El cliente no dejó un comentario.KIMBERLY K.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.DAVID B.
The manager Laurie went above and beyond. She also has an incredible staff who are just as helpful. Easy access to load and unload. And the facility is spotless. Best storage facility I've ever used.Cynthia H. | First Impressions
El cliente no dejó un comentario.Kathleen C. | First Impressions
Great customer service. FriendlyKAREN J.
El cliente no dejó un comentario.Janneth G. | Online Move In
A wonderful experience! The facilities were outstanding - the best! Management was amazing, friendly, and always more than helpful. My only reason for the 4stars vs 5 stars is that it was absolutely impossible to reach the location directly. Going through 30 minutes of the call center and listening to the continuous commercial waiting to speak to someone is really painful.george w. | Overall Experience
I’ve been using UHaul fir both personal & business over 30 yearscarole p. | First Impressions
El cliente no dejó un comentario.Lily T. | Overall Experience
El cliente no dejó un comentario.FAROKH K.
Very clean, well organized store. The staff was incredibly polite and helpful! ¡Gracias!DEANA K.
Fire everyone and start over. Worst f@cking company I have ever dealt with. This company deserves bankruptcy. -rented a truck that broke. -no help loading new truck on the side of the road. -dispatch lied about how long the tow truck would take.. I saw the texts from the tow truck driver to dispatch. Driver told them over an hour, they told me less than 30. -rented second truck with broken A.C. -second truck broke down fully loaded again 330 miles from home. -dispatch lied again about tow truck eta. confirmed with tow truck driver. -took 10 hours to get new truck on the road. -missed work, missed appointments, missed out on future accounts and money. -not once did Elvira the GM or any employee say sorry for the inconvenience NOT ONCE. -not once did the San Juan Capistrano store answer the phone after I broke down twice. -after all that I was offered a discount but was still going to be charged and was asked â€œisn't this fairâ€ FAIR??? Two broken trucks in one trip? Terrible customer service? Lied to by dispatch multiple times??? I had to ask to speak to a manager for the dispatch to finally call me while my truck was broken down in the middle of nowhere with no AC . This company is a F@CKING JOKE. I will be contacting the District Manager because the GM I spoke to doesn't seem to really like her position from the way she was speaking to me and her subordinates. Penske is a much better company.SEVAG A.
El cliente no dejó un comentario.Michael T. | Overall Experience
This place sets the standard for U-Haul rental and moving sullies/assistance. The manager there needs to be recognized for her organization and consistency of product.Jenni P.
No improvements needed for San Juan Capistrano. The manager there runs a tight and organized ship. Really appreciate that please.Jenni P.
I was given a truck that broke down immediately after being filled. No one at the location answered after being on hold for 28 minutes. The online assistant assured me the service tech would be there within 30 minutes or shorter. They arrived an hour later. I wasn't offered any help to transfer the load. I wasn't even offered a â€œI'm sorry for the inconvenienceâ€ from the general manager or any kind of discount. The manager loaned out a different truck and charged me a $70 fee. The truck I was given has a broken air conditioner which was great driving in 90 degree weather for 8 hours. This has been the worst experience I've ever had not only in rentals but in customer service in general. Very dissatisfied in how this company does business.SEVAG A.
El cliente no dejó un comentario.Joel J. | First Impressions
El cliente no dejó un comentario.Joel J.
Nice and friendlyArjang F.
El cliente no dejó un comentario.Landon F. | First Impressions
Driver side door had to be slammed shut otherwise it had a big gap for air to rush in. Also passenger front side sounded like a wheel bearing was going out. But we made it across country!MATTHEW C.
I reserved a 20' truck and an auto transport, weeks in advance, of my daughters relocation out of CA to AZâ€¦ from this location. BUT it wasn't until my husband and I were sitting at the airport gate and literally boarding a plane in order to pick up this equipment, when we received a call from a U-Haul location in Plencential telling us that the SJC location didn't have the truck they had guaranteed and confirmed and that they were replacing it with a 26' truck at a U-Haul location in Placentiaâ€¦ located over 30 miles away from where we would beâ€¦. They didn't care that we were flying in or that we didn't have a vehicle, or that it would take us almost an hour to Uber there. On top of that the truck we ended up with was way too big and the load had to be strapped down several times, in order to ensure our daughters personal possessions didn't break and roll all over the place with in the extra 6/PLUS feet of space we couldn't fill up and didn't need (they hadn't done us any favors) And then once we got the truck in Placentia, we still had to drive that monster over to the SJC location to get the auto transportâ€¦ It was horrible experience and extremely stressfulâ€¦ our over all load was longer then many of the semi's we past Have the equipment as promised and guaranteed and where it's â€œsupposedlyâ€ guaranteed to beâ€¦. And don't blind side your customers. We could have arranged a round trip rental from AZ and back to AZ vs a one way rental, if someone would have been honest and forthcoming in the first place.Dean F.
El cliente no dejó un comentario.SHAWN S.
Great service hooking my trailer up and getting my lights working.Joseph E.
El cliente no dejó un comentario.Nikunj J.
staff was great!!Gregg S.
El cliente no dejó un comentario.Merian G. | First Impressions
El cliente no dejó un comentario.Michael T. | First Impressions
El cliente no dejó un comentario.WAYNE A. | First Impressions
El cliente no dejó un comentario.Karen R. | First Impressions
El cliente no dejó un comentario.sharon h. | Overall Experience
Laura, (manager ?), was excellent and got us informed and squared away in just minutes.Paul S. | First Impressions
El cliente no dejó un comentario.HEIDI B. | First Impressions
No matter who we dealt with yesterday everyone was polite, quick to serve and just right out professional. Such a difference from the Uhaul facility that picked the truck from. We actually enjoyed our time spent at this facility. Bravo to a great team.Frederick M. | First Impressions
El cliente no dejó un comentario.Kendall S. | First Impressions
Very clean, air conditioned and I loved the moving cart. Made moving in so much easier!!!Susan S. | First Impressions
the whole process was great. Very quick and functional from start to finish and I was satisfied with all of the services providedMICHAEL K. | First Impressions
I dealt with a younger U-Haul employee, I wish I knew his name--he was extremely helpful and provided appreciated accommodations to our hectic situation. A great experience all around!!Ethan S. | First Impressions
El cliente no dejó un comentario.Enrique S. | First Impressions
Laurie was informative and very kind. My experience was top notch.SARAH K. | First Impressions
Lori was particularly helpful in selecting the right size unit to meet our needs. She was knowledgeable, very customer conscious and made the process pleasant and efficient.Tom N. | First Impressions
We had a reservation for an 8x10 storage facility when we got there they had rented out storage to someone else and put us in a 10x10 which is more money as well. The gentleman at the call center was very helpful and turned this over to a general manager to handle by 7/19 or 7/20. The employees weren't very helpful when my husband and son went to load stuff into storage one gentleman just sat in the middle it helping anyone and the staff member who helped them was in no hurry to help them. Both my husband son got very frustrated and even had to tell him so. I run a busy grocery store and customer service is what keeps are doors open and they lack all customer service support this is the place in San Juan Capistrano.kathleen m. | First Impressions
El cliente no dejó un comentario.Joseph C. | First Impressions
El cliente no dejó un comentario.beverly f. | Online Move In
The entire automated and phone contact during the rental agreement process and checkin process was time saving and convienient (efficient). I feel confident my belongings are 99% safe & secure. Love the climate control compbined with the facility is 100% concrete & steel. Large elevator and bathrooms on both floors near the elevator is a God send.Steven B. | First Impressions
The professionalism of the staff was above average it was excellentCHAD M. | First Impressions
The young man that assisted me was very knowledgeable, patient with my questions and walked me through the entire check in snd out process. It was a very positive and enjoyable experience!!Susan H. | First Impressions
La manager srta. Elvira se porto excelentemente cuando me atendio en Las oficinas de uhaul . Estoy eternamente agradecido con ella por su amabilidad, explicacion muy detallada y honestidad. Gracias por ser una excelente manager.!!!!MIGUEL P. | First Impressions
El cliente no dejó un comentario.Lainey T. | First Impressions
The customer service is outstanding ! From the whole team. I'm very impressed w/ my sales associate today she was very knowledgeable about the product and helped me greatly thru the process. Cheers to tram SJCRENNELL M. | First Impressions
Very helpful and accommodatingwilliam s. | First Impressions
I have found this particular U-haul to be outstanding. I have used several U-haul facilities over the years. The staff is especially friendly and helpful. They go the extra mile to make sure you have everything you need. The facility is spotless and the grounds and units well lit.Cynthia S. | First Impressions
Really nice clean facility modern facility, U haul is truly in a class of there own. Having everything you can imagine to get the job done.Daryl B. | First Impressions
The staff is incredibly friendly and helpful and the facility is immaculate. Thanks Elvira for a very pleasant experience!Madeline B. | First Impressions
El cliente no dejó un comentario.CHELSEA F. | First Impressions
I was surprised all the paperwork was done online. Only problem you can't ask a computer questions. It was confusing how to gain access once I arrived at the sight. The entrance where you drive up is an exit to the property and marked as such. Had to find a park on the crowded street and walk into the store to get directions. The staff person was courteous and very helpful. He was ⭐⭐⭐⭐⭐Cheryl B. | Online Move In
Very clean and I felt safe inside the storage area.Sheryl L. | First Impressions
El cliente no dejó un comentario.Ahura N. | Online Move In
My move-in experience was very good; however, I made a prior reservation over the phone with someone at the branch I was booking storage at, which was not in the system. Getting the size room I originally requested worked out, though I felt concern upon first arriving and finding that my reservation was not intact from the phone call and notes I had made for myself in booking the room.REBECCA S. | First Impressions
Vincent and staff were amazing! I really appreciated their willingness to go out of their way to help me and get me moved in. I am very happy that I chose your location as it will be the best fit for me going forward.Rosemary S. | First Impressions
Thanks for making this easy. Would have been 5 Stars... but....Only negative is that online reservation that I held got canceled in your system and no notice was sent to me. So I had no idea that it was lost. Had i not called before I came I could have come there assuming my space was still there for me, and I could have been out of luck! You can't relinquish someone's reservation and not tell them. Please correct this.kenneth B. | First Impressions
El cliente no dejó un comentario.Jeff M. | First Impressions
El cliente no dejó un comentario.KIMBERLY V. | First Impressions
El cliente no dejó un comentario.GEORGE G. | First Impressions
Great staff, plenty of employees to help and storage on site. Excellent.Agape R. | First Impressions
TxCHARLENE W. | First Impressions
The unit size I reserved was not what I originally received. Took extra time to get the unit size I reserved.Melanie W. | First Impressions
The move in process was really simple and the staff were extremely helpful and friendly.karen d. | First Impressions
El cliente no dejó un comentario.ronda e. | First Impressions
I'm very impressed with this storage facility and the people who manage it. It's clean, well maintained and the employees are extremely helpful.WILLIAMROY V. | First Impressions
Very helpful professional, cleanest storage I've seen! I choose for location and price.Kelly K. | First Impressions
Elvira is awesome!leanna b. | First Impressions
El cliente no dejó un comentario.Chris B. | First Impressions
Keep up the good quality and good attitude and helpful staff.Maria Jesusa Socorro T. | First Impressions
The staff were awesome!!Myles G. | First Impressions
El cliente no dejó un comentario.joy b. | First Impressions
The Manager at the San Juan location (El Vira) was very accommodating, professional and friendly. Her through ability to cover all terms and agreements along with instructions made out move go very smooth. Happy with offer, location and staff.michelle d. | First Impressions
Prompt serviceSTEVEN H. | First Impressions
El cliente no dejó un comentario.jack l. | First Impressions
Staff very nice and helpful. The storage area was clean.Aaron M. | First Impressions
U-Haul cooperated well with my Mover and although they were surprised to find storage space upstairs apparently that wasn’t a problem and the double space I reserved seemed to accommodate my belongings.Patrick O. | First Impressions
Was getting ripped off at previous Uhaul storage facility that was over priced for how poorly maintained it was, glad I found this location that was just a 15 minute drive further. At the end of the day I was happy to find this location & the staff was friendly and helpfulruben p. | First Impressions
The Tim in this locación are always attending and professional,and friendly. I recommend.roney serrano g. | First Impressions
El cliente no dejó un comentario.Lily T. | First Impressions
From beginning to the end of renting a truck and storage your staff was very helpful and friendly...moving can be very stressful and you all were very accommodating !!Kayt H. | First Impressions
Elvira was great. She took the time to show me different spaces to figure out which one would accommodate my needs best. When I think of moving I don't expect a clean of an environment overall, well they have. Makes me feel good that my stuff is in a place where they care about how things look.Darrin K. | First Impressions
I was very pleased with the employee who assisted me with my needs. He was kind, helpful and very professional. I would recommend the San Juan office to anyone needing storage or supplies.linda m. | First Impressions
El cliente no dejó un comentario.Matthew D. | First Impressions
Elvira and Ed provide excellence in service... Very responsive, knowledgeable, and friendly. Moving is stressful, yet the combination of this modern and clean facility and very capable staff made the experience quite pleasantSal l. | First Impressions
El cliente no dejó un comentario.JEFF S. | First Impressions
Above average but with one glaring problem The SJC facility is all new and clean and great but...the load in design is horrifying. 1 door. For essentially everyone. I had one of your 20' trucks with a ramp. There was another uhaul truck with a trailer and a few more vehicles trying to unload. I eventually had to back in on a diagonal blocking handicapped space. It's a total clusterf*ck. Bright spot: new guy Josh. Still sort of training but great attitude. Willing to try anything to make it work for the customer. He'll probably lose that attitude as time goes by but he's awesome right now. I dread the day I try to get my stuff back out again.William M. | First Impressions
Good location, good people. Location was very clean and tidy and up to date.Dennis H. | First Impressions
El cliente no dejó un comentario.todd f. | First Impressions
Very friendly staff and very willing to help with our needs! Thank YouGary F. | First Impressions
The facility is neat and clean and the staff, especially the manager, Elvira, went out of their way to help us. We ended up having to move to a larger unit and they handled it with no problem.Pamela A. | First Impressions
Very impressed with facility. Clean, safe, fresh and bright. Easy and convenient. Elvira is fantastic. She is efficient, friendly, knowledgeable, helpful and kind. Please let her know how much she is appreciated. Gracias.Mary B. | First Impressions
Servicios adicionales en esta ubicación
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