Customer Reviews for U-Haul Moving & Storage of San Juan Capistrano

4,170 comentarios

33033 Camino Capistrano   San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

(949) 245-6478

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(949) 245-6478

33033 Camino Capistrano
San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Storage facility is spotless and staff was friendly and helpful

Leonard M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kim g.  |  Overall Experience 
Clasificación:
5.0

Always attentive!

patricia l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia S.  |  Overall Experience 
Clasificación:
5.0

Very nice staff member that helped me out!

chris g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LORIE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david p.  |  First Impressions 
Clasificación:
5.0

All the employees at this location are so nice and helpful

Stacie b.  |  Overall Experience 
Clasificación:
5.0

All of the staff were super friendly and helpful!

trevor g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMROY V.  |  Overall Experience 
Clasificación:
5.0

My first time getting a storage, was very easy to get and the price of the unit was affordable. I would definitely come back again if I need your services.

Bagalee O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET K S.  |  First Impressions 
Clasificación:
4.0

good job.

Erik A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley P.  |  First Impressions 
Clasificación:
5.0

Sometimes there's peoples stuff piled up at the entrance of the storage facility as if they left it there or uhaul staff had to empty it because of nonpayment. Anyway, it makes the place look a little junky. I've been a customer at this uhaul for the last several years and the service has always been excellent. Elvira and Ed know me by name since I rent vehicles so often.

Claudia R.  |  Overall Experience 
Clasificación:
5.0

The Manager, El Vira was always extremely helpful, professional and timely in assisting me with all truck rentals and also with my storage space. I have always been happy with the service at the San Juan location. Very impressed with Sergio with his experience, service and willingness to help even when it was close to closing time in the office.

michelle d.  |  Overall Experience 
Clasificación:
5.0

The customer service at the San Juan Capistrano/Dana Point location were excellent. Every employee we dealt with was cheerful and helpful.

Sandra S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S.  |  Overall Experience 
Clasificación:
5.0

SERGIO,EDWARD,JOSH WERE SO KIND HELPFUL AND FUNNY!! WHICH I THINK ARE ALL ESSENTIAL FOR A GOOD EXPERIENCE...THANK SO MUCH.

Shelly P.  |  First Impressions 
Clasificación:
5.0

The manager Laurie went above and beyond. She also has an incredible staff who are just as helpful. Easy access to load and unload. And the facility is spotless. Best storage facility I've ever used.

Cynthia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janneth G.  |  Online Move In 
Clasificación:
5.0

I’ve been using UHaul fir both personal & business over 30 years

carole p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Merian G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen R.  |  First Impressions 
Clasificación:
5.0

Laura, (manager ?), was excellent and got us informed and squared away in just minutes.

Paul S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDI B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendall S.  |  First Impressions 
Clasificación:
5.0

Very clean, air conditioned and I loved the moving cart. Made moving in so much easier!!!

Susan S.  |  First Impressions 
Clasificación:
5.0

the whole process was great. Very quick and functional from start to finish and I was satisfied with all of the services provided

MICHAEL K.  |  First Impressions 
Clasificación:
5.0

I dealt with a younger U-Haul employee, I wish I knew his name--he was extremely helpful and provided appreciated accommodations to our hectic situation. A great experience all around!!

Ethan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique S.  |  First Impressions 
Clasificación:
5.0

Lori was particularly helpful in selecting the right size unit to meet our needs. She was knowledgeable, very customer conscious and made the process pleasant and efficient.

Tom N.  |  First Impressions 
Clasificación:
2.0

We had a reservation for an 8x10 storage facility when we got there they had rented out storage to someone else and put us in a 10x10 which is more money as well. The gentleman at the call center was very helpful and turned this over to a general manager to handle by 7/19 or 7/20. The employees weren't very helpful when my husband and son went to load stuff into storage one gentleman just sat in the middle it helping anyone and the staff member who helped them was in no hurry to help them. Both my husband son got very frustrated and even had to tell him so. I run a busy grocery store and customer service is what keeps are doors open and they lack all customer service support this is the place in San Juan Capistrano.

kathleen m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C.  |  First Impressions 
Clasificación:
5.0

The entire automated and phone contact during the rental agreement process and checkin process was time saving and convienient (efficient). I feel confident my belongings are 99% safe & secure. Love the climate control compbined with the facility is 100% concrete & steel. Large elevator and bathrooms on both floors near the elevator is a God send.

Steven B.  |  First Impressions 
Clasificación:
5.0

The young man that assisted me was very knowledgeable, patient with my questions and walked me through the entire check in snd out process. It was a very positive and enjoyable experience!!

Susan H.  |  First Impressions 
Clasificación:
5.0

La manager srta. Elvira se porto excelentemente cuando me atendio en Las oficinas de uhaul . Estoy eternamente agradecido con ella por su amabilidad, explicacion muy detallada y honestidad. Gracias por ser una excelente manager.!!!!

MIGUEL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lainey T.  |  First Impressions 
Clasificación:
5.0

The customer service is outstanding ! From the whole team. I'm very impressed w/ my sales associate today she was very knowledgeable about the product and helped me greatly thru the process. Cheers to tram SJC

RENNELL M.  |  First Impressions 
Clasificación:
5.0

Very helpful and accommodating

william s.  |  First Impressions 
Clasificación:
5.0

I have found this particular U-haul to be outstanding. I have used several U-haul facilities over the years. The staff is especially friendly and helpful. They go the extra mile to make sure you have everything you need. The facility is spotless and the grounds and units well lit.

Cynthia S.  |  First Impressions 
Clasificación:
5.0

Really nice clean facility modern facility, U haul is truly in a class of there own. Having everything you can imagine to get the job done.

Daryl B.  |  First Impressions 
Clasificación:
5.0

The staff is incredibly friendly and helpful and the facility is immaculate. Thanks Elvira for a very pleasant experience!

Madeline B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSEA F.  |  First Impressions 
Clasificación:
5.0

Very clean and I felt safe inside the storage area.

Sheryl L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahura N.  |  Online Move In 
Clasificación:
4.0

My move-in experience was very good; however, I made a prior reservation over the phone with someone at the branch I was booking storage at, which was not in the system. Getting the size room I originally requested worked out, though I felt concern upon first arriving and finding that my reservation was not intact from the phone call and notes I had made for myself in booking the room.

REBECCA S.  |  First Impressions 
Clasificación:
5.0

Vincent and staff were amazing! I really appreciated their willingness to go out of their way to help me and get me moved in. I am very happy that I chose your location as it will be the best fit for me going forward.

Rosemary S.  |  First Impressions 
Clasificación:
4.0

Thanks for making this easy. Would have been 5 Stars... but....Only negative is that online reservation that I held got canceled in your system and no notice was sent to me. So I had no idea that it was lost. Had i not called before I came I could have come there assuming my space was still there for me, and I could have been out of luck! You can't relinquish someone's reservation and not tell them. Please correct this.

kenneth B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE G.  |  First Impressions 
Clasificación:
5.0

Great staff, plenty of employees to help and storage on site. Excellent.

Agape R.  |  First Impressions 
Clasificación:
5.0

Tx

CHARLENE W.  |  First Impressions 
Clasificación:
4.0

The unit size I reserved was not what I originally received. Took extra time to get the unit size I reserved.

Melanie W.  |  First Impressions 
Clasificación:
5.0

The move in process was really simple and the staff were extremely helpful and friendly.

karen d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ronda e.  |  First Impressions 
Clasificación:
5.0

I'm very impressed with this storage facility and the people who manage it. It's clean, well maintained and the employees are extremely helpful.

WILLIAMROY V.  |  First Impressions 
Clasificación:
5.0

Very helpful professional, cleanest storage I've seen! I choose for location and price.

Kelly K.  |  First Impressions 
Clasificación:
5.0

Elvira is awesome!

leanna b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B.  |  First Impressions 
Clasificación:
5.0

Keep up the good quality and good attitude and helpful staff.

Maria Jesusa Socorro T.  |  First Impressions 
Clasificación:
5.0

The staff were awesome!!

Myles G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joy b.  |  First Impressions 
Clasificación:
5.0

The Manager at the San Juan location (El Vira) was very accommodating, professional and friendly. Her through ability to cover all terms and agreements along with instructions made out move go very smooth. Happy with offer, location and staff.

michelle d.  |  First Impressions 
Clasificación:
4.0

Prompt service

STEVEN H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jack l.  |  First Impressions 
Clasificación:
5.0

Staff very nice and helpful. The storage area was clean.

Aaron M.  |  First Impressions 
Clasificación:
5.0

U-Haul cooperated well with my Mover and although they were surprised to find storage space upstairs apparently that wasn’t a problem and the double space I reserved seemed to accommodate my belongings.

Patrick O.  |  First Impressions 
Clasificación:
5.0

The Tim in this locación are always attending and professional,and friendly. I recommend.

roney serrano g.  |  First Impressions 
Clasificación:
5.0

Elvira was great. She took the time to show me different spaces to figure out which one would accommodate my needs best. When I think of moving I don't expect a clean of an environment overall, well they have. Makes me feel good that my stuff is in a place where they care about how things look.

Darrin K.  |  First Impressions 
Clasificación:
5.0

I was very pleased with the employee who assisted me with my needs. He was kind, helpful and very professional. I would recommend the San Juan office to anyone needing storage or supplies.

linda m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF S.  |  First Impressions 
Clasificación:
4.0

Above average but with one glaring problem The SJC facility is all new and clean and great but...the load in design is horrifying. 1 door. For essentially everyone. I had one of your 20' trucks with a ramp. There was another uhaul truck with a trailer and a few more vehicles trying to unload. I eventually had to back in on a diagonal blocking handicapped space. It's a total clusterf*ck. Bright spot: new guy Josh. Still sort of training but great attitude. Willing to try anything to make it work for the customer. He'll probably lose that attitude as time goes by but he's awesome right now. I dread the day I try to get my stuff back out again.

William M.  |  First Impressions 
Clasificación:
5.0

Good location, good people. Location was very clean and tidy and up to date.

Dennis H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

todd f.  |  First Impressions 
Clasificación:
5.0

Very friendly staff and very willing to help with our needs! Thank You

Gary F.  |  First Impressions 
Clasificación:
5.0

The facility is neat and clean and the staff, especially the manager, Elvira, went out of their way to help us. We ended up having to move to a larger unit and they handled it with no problem.

Pamela A.  |  First Impressions 
Clasificación:
5.0

Very impressed with facility. Clean, safe, fresh and bright. Easy and convenient. Elvira is fantastic. She is efficient, friendly, knowledgeable, helpful and kind. Please let her know how much she is appreciated. Gracias.

Mary B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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