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Maria W. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Salisbury
Testimonials From Recent Customers
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The customer is supposed to replace the gas used for their rental as it claims in the contract, what you also need to tell the customer that when you put the gas in to take pictures of the before you used, after the use, before you replace the gas, and when you're done pumping. Why you ask because you need proof of replacement because if you don't take pictures THEY WILL CHARGE YOU!
Amanda S.The employees were very friendly and professional. This is an excellent place to do business. This is my second time using this location and have already made arrangements for another rental in the next week. I highly recommend this location.
Steven S.Highly satisfied Thank you
Nancy G.I thought the on line check in was a little hard using a smartphone. (Sign in was through a text, but then a confirmation email was sent. So I had to keep closing and then reopening the link.) It might have been easier from a laptop. The equipment was great! Helpful and friendly staff in Salisbury from beginning to end.
Elizabeth B.Employees were very very friendly very generous and allowing us to be extended time at the truck was very clean it ran perfect very satisfied customer
James N.Everything was great!
Mabeline P.The lady who checked us in/ out was magnificent!
George L.Staff was very accommodating and helpful.
CHERYL S. | First ImpressionsThe customer service at this location is excellent. Nicole is a sweetheart. Extremally helpful and very kind, thank you Nicole, we will be back when we need a rental again that's for sure.
Habitat F.Very professional, effortless, easy in easy out. great job
William G.Nothing all good
Gloria C.Excelente
Stewart P.U-Haul are always clean and in good running shape employees are very polite and helpful I highly recommend this location
William S.Great crew always helpful
EDWIN H.The truck had no gas in it when I picked it up, so ended up filling up and still had over half a tank when I dropped it off… that's like an extra $40 I paid for the rental. Easier if it was like rental cars and you fill it up when you return it.
Brian J.polite employees, easy check in/check out/nice van!
james F.Tyler was very helpful and proactive for my rental needs. Kudos!
Douglas S.Said he would fix the wiper. Very courteous in both locations.
james C M.Staff was super nice and very professional. Smooth transaction.
Jeff C.The service was excellent and they were very Professional.
shurena J.Staff was polite and professional. Process was fast and easy. Would use their services again.
Marshall C.Very friendly and helpful. Suggestions best way tosave money on my move. Truck was very clean. Only had 13k miles.
Jeffrey B.The gas refill print out is a good idea, but I put in 5 gallons and that was too much. The chart said 6 gallons. It probably needed only half that.
PAUL M.Very helpful quick easy and to the point spoke very clearly
LEONARD W.This place is outstanding! I always receive great service and their staff is customer focused! My go to location when I need a truck'
Augery M.Good friendly service
ANDREW B.not much it was a flawless experience 😊
Darrel P.Amazing. He met us outside before we even got out of the truck! Was also helpful directing us to our next stop. Super friendly.
Pauline R.Employees were there early,everything was all set. We requested one moving dolly and we got 2. We requested 6 blankets and we got 11. What more could you ask for?
Edna L.Fast , nice took care of the trailer didn't have to remove or put in a spot he took did everything. Out standing !!!!!
George S.Keep doing what you're doing!
ANNA W.Came out to meet me as I drove in the lot, I was in and out in 5 minutes. Very friendly.
Paul N.Ninguno
Trevon K.The truck's steering had too much play in it making it hard for me staying in my own lane. I could not adjust my seat for my height so I had trouble reaching the gas peddle! Terrible truck!
Phycillia C.Safety chains dragged on the ground.
David H.It was a quick rental with no wait time at all. Customer service was superb! Thank you UHAUL. Happy Holidays!
ANNA W.The only difficulty was that once you arrive, there is usually a small line to see an agent.
Richard A.Easy procedures so I cannot see any shortcomings
LENNART E.The windshield wipers could be changed
Denis B.The customer service upon arrival AND departure was outstanding.
Chuck C.Nothing you all are the best. You make moving stuff easy
Anthony D.The best customer service ever! I thought customer service was dead but the guy that helped me helped restore that thought THANK YOU SO MUCH !!!
Ruby C.Everything was great from pick up to drop off!
Kelly M.Very good and professional service
DAVID K.Was lied to and over charged. Called 7 times to customer service. I've placed so many reservations for my business but will be going elsewhere and telling anyone I can not to do business with you.
Zachary C.Great place. Friendly staff
allan J.The rental equipment was in need of desperate repairs and needed attention. The owner/operator of the rental location should have definitely not kept in service and upon raising this concern before getting the keys he didn't swap the truck.
Bhushan S.Communication I left a comment about how I felt I didn't owe additional amount and I never heard back. This is the second time this happened
Rochelle J.I was told I wouldn't be charged for unused blankets and dolly but was charged. Very unsatisfied with this.
Josh R.No improvements needed. Service good, truck brand new and comfortable. No hassles at all.
Doug D.Super cool stuff ,well lit surroundings very clean. Thank you for your service.
LEMONS T. | First ImpressionsExcellent service
allan J.My email will detail the HORRORS of this rental.
Trish C.This facility is clean and all staff was extremely helpful. I would definitely recommend this this facility. Thank you for all your help Nicole, I hope U-Haul appreciates all you do to represent this company. I can't remember the gentleman's name that was extremely helpful. I really appreciate the both of you going above & beyond to a new customer.
Andrea E. | First ImpressionsNicole is an asset to this company. She was helpful, kind and a blessing. The young gentleman that assisted us is also an asset to the company. Thank you both for being wonderful people. Definitely represented U-Haul very well.
Andrea E.Friendly staff made drop off easy
Paul B.Excellent customer service
Curt W.This was the safest, cleanest and most organized place that I have rented from. Also, very dry. Nothing got destroyed.
Jamie S. | Overall ExperienceI was charged for items that I refused. Didn't sign for anything.
John H.Super happy with the years of service I received! I readily recommend them to people I know.
JEREMY M. | Overall ExperienceWilliam was very helpful, explained well, and polite. He was the reason I chose this location. Give him a raise !!!!
Theresa T. | First ImpressionsUsed your place B4 will do it again.. I'm sure
Tony D.Staff was helpful and friendly.
NATESHA G. | First ImpressionsEveryone was great, every question and concern I had was answered and addressed, everyone is extremely friendly. When it comes to the unit itself, move in was super easy, they have dollys for boxes, mattresses and appliances, super easy move and a great experience.
Kyle M. | Overall ExperienceStaff was very friendly and accommodating, storage space was very clean and well maintained.
lisa b. | First ImpressionsI absolutely love everyone at this location and cannot thank them enough for all their assistance with our move. They definitely took the time to go above and beyond to make it an enjoyable experience.
Taji W. | Overall ExperienceThe staff was great, they did not have the unit I originally booked available but they quickly found a solution and was extremely professional about it, from the front desk lady to the gentlemen that showed me around. I would 10 out of 10 recommend, the people working I did not get their names but they worked august 7, 2022
Kyle M. | First ImpressionsGreat experience! If can have half month rent or have some discount would be great!
Jun Z. | First ImpressionsHands down the U-Haul storage has been the best experience of our moving process.
Taji W. | First ImpressionsStaff very friendly and helpful.
diana m. | First ImpressionsMy furniture stayed in storage for seven years and I don’t think we threw one thing away when we packed up no mice in our chairs no mice droppings my furniture was secure and rodent/animal free.
Jaqueta S. | Overall ExperienceCould not enter the facility at night after hours. My card welcomed me but access code was never accepted. This made access very difficult and cumbersome just before closing down the A129 unit. I was in this unit 12+years.
MICHAEL R. | Overall ExperienceAll the staff was friendly and accommodating. Very well maintained place, clean and organized. The staff was very helpful in a lot of things. I would recommend this place all the time. No exceptions.
Jamie S. | First ImpressionsStaff always helpful and courteous!
Sheree F. | Overall ExperienceWhen I got my belongings out of the storage unit they were dusty however they've been there almost 6 months. I had advised the staff they said they would immediately get the filters changed for the climate control. I cannot say enough about Brenda Cox the facility manager she was fantastic to deal with.
Mickey b. | Overall ExperienceYoung man couldn’t find my reservation in the computer but he went above and beyond to get me a unit immediately.
Doris P. | First ImpressionsBrenda and matt was awesome the whole 3 years that I rented my storage unit from them always helpful.
Erica E. | Overall ExperienceWhen we decided to store some of our furniture while our house was being renovated we had some severe reservation about putting my belongings in storage. We had heard several horror stories about what had happened to other people. But our experience with your facility was great. We ended up having to keep our belongings in your facility for almost two years and in that time we were never treated with anything but professionalism and respect. When we finally were able to move our furniture out of storage and into our new space everything was as clean and dry as the day we put it into storage. Thank you and be sure that we will recommend your facility to anyone looking for long term storage.
Paul M. | Overall ExperienceAlways helpful and friendly staff!
Lauren S. | Overall ExperienceBrenda, in the main office couldn't have been more helpful and friendly. I had a great experience with both uhaul and the storage facility.
Michelle L. | Overall ExperienceThe staff that worked on the day I moved out went over and beyond to help me. They were the best! So friendly and helpful!
christina p. | Overall ExperienceThis location has the best customer service! ¡Gracias!
Vince M. | First ImpressionsI had reserved a storage unit when I reserved my uhaul, when I got there yesterday the employee said they were at a 100% capacity. He managed to somehow get me a space, but it was very frustrating after driving 3000 miles and thinking I wasn't going to have a storage unit.
Lauren S. | First Impressionseveryone was great - I will use U-Haul again and recommend them
Russ G. | Overall ExperienceONLY PROBLEM AT TIMES WAS LIMITED CUSTOMER PARKING DUE TO TOO MANY TRUCKS ON PROPERTY.
Robert B. | Overall ExperienceBest self storage facility anywhere. Brenda keeps this facility top notch.
PAT S. | First ImpressionsWonderful staff and awesome facility. I would definitely use them again.
Willie D. | Overall ExperienceI used the storage locker at this facility for several years …and we just moved out.. there was like no dust on my furniture or boxes ...The staff always greeted me and ask if I needed anything ….always helpful if I had any questions …always asking if I needed help with anything …. I would highly recommend using this facility !!
SHARI D. | Overall ExperienceThe staff was friendly and very helpful and I found the facility to be very clean.
Heather F. | First ImpressionsOmgoodness!!!! Brenda is absolutely AMAZING!!! In today's Covid-19 environment where people are hard to reach by phone because they are working remotely, I was astonished that she actually answered my call after hours!!!!
JAVITA N. | Overall ExperienceGreat job
MELINDA W. | First ImpressionsGreat staff an great service wound use again
Ken K. | Overall ExperienceEveryone was always nice and helpful. Very approachable. I would recommend for sure!
Lashawn N. | Overall ExperienceThey went out of their way to help us, they were the key to our moving process, can't say enough good things about salisbury uhaul and the staff thank you so much!!!
William W. | Overall ExperienceReserved online and received a confirmation. When we show up with all of our stuff after a multi state move they say they haven't had availability at that location in months and were not sure why online keeps allowing people to make the reservations. They also noted that they noticed it the day before but never called us to tell us which caused us to lose two hours of our day driving there and dealing with it. When they moved us to a move expensive unit, there was a giant bubble of water in the ceiling held up by plastic causing us to have to refuse the unit and go somewhere else.
CAROLINEMCGOLDRICK B. | Overall ExperienceBest customer service staff very helpful very few business have this type of customer service they were 10 out of 10
Ken K. | First Impressions👍great
William W. | First ImpressionsBrenda Cox is fantastic.....she makes it easy and even fun to do business. Thanks Brenda!
James C. | First ImpressionsIt's a very nice staff and very clean and save place
Khalid M. | First ImpressionsVery clean, staff was always helpful.
JOHN ROGER T. | Overall ExperienceService was always professional and friendly.
BENJAMIN E. | Overall ExperienceThe staff and the owner was fantastic!
Erin F. | Overall ExperienceThank you for your professional and friendly staff.
Rosalind L. | Overall ExperienceGreat service and friendly ,Thank you for your service
Esayas M. | Overall ExperienceOutstanding service and friendly staff. Went out of their way to accommodate my needs. Thank you Brenda and the entire staff at U-Haul of Salisbury MD. Kudos. John Cairncross
John C. | Overall ExperienceBrenda has EXCELLENT customer service!
Jacqueline S. | First ImpressionsAwesome storage facility. Top of the line, super clean!
marquis W. | First ImpressionsEveryone was helpful and polite. I could not have asked for a better experience.
JEREMY M. | Overall ExperienceGreat job by all
Richard A. | First ImpressionsBrenda Cox and Wyatt Waugerman were very helpful and professional. Way to go U-Haul.
John C. | First ImpressionsMs. Brenda is a wonderful person and knows her job extremely well. At one point during my time there I thought she was the owner, because she knew everything about the business and was multitasking and helping other staff members.. She is absolutely wonderful, friendly and concerned about every customer that enters the facility. I will forever remember Ms. Brenda and forever be grateful for the services she provided.
Robin H. | Overall ExperienceMs. Brenda went above and beyond to make sure I was able to get my daughter taken care of with a last minute mandated evacuation by her University!
JAVITA N. | First ImpressionsGreat experience and exceptional customer service. I have used the storage facility and rented trucks with them, always top notch!
Frank H. | Overall ExperienceBrenda and the U-Haul team were pleasant and professional.
Mikesha B. | Overall ExperienceI was very pleased. And if I had to come back, it will be with U-haul
Debbie R. | Overall ExperienceOutstanding customer service. Fantastic Office staff. Will use again !
Scott M. | Overall ExperienceBrenda Cox in Salisbury MD is amazing
Robert S. | Overall ExperienceNinguno
Mona H. | Overall ExperienceExcellent experience. Clean facility.
denise w. | Overall ExperienceMoving is always stressful. The U Haul- Salisbury people made my experience from SC to MD uneventful. They were always professional and pleasant to work with.
Karen W. | Overall ExperienceGreat place. Secure. Safe. Pleasant and helpful employees
Jason L. | Overall ExperienceOur transactions with U-Haul Moving & Storage of Salisbury were seamless. The personnel are knowledgeable, helpful and a delight to work with. The facility is spotless.
Debbie F. | First ImpressionsThe staff at this location is great. Will recommend this facility to everyone I know. These guys are the best.
Katina F. | Overall ExperienceFantastic
Habitat F. | Overall ExperienceMiss Brenda and Matt were extremely helpful and patient. They made my visit easy and enjoyable! Thanks for great service
Deatrice L. | First ImpressionsManagement was helpful and considerate.
Charles D. | Overall ExperienceBrenda and Wyatt are wonderful and so helpful.
Ruth W. | First ImpressionsBest facility and staff we ever had.
Linda C. | Overall ExperienceThe employees that assisted me were very professional. AWESOME!!!
CHARLEEN M. | First ImpressionsBrenda, the property Manager , rendered a very outstanding service. I personally want to thank uhaul ,for such a great employee.
rochelle w. | First ImpressionsGreat service
gary t. | First ImpressionsGentleman that signed me up and gave me tour was helpful and professional.
Jason L. | First ImpressionsVery clean,staff was always friendly and helpful. They always took to time to talk,always asked if everything was ok,and if they could help in anyway
JUDY W. | Overall ExperienceFabulous customer service experience. Incredibly enjoyable experience. The manager and other employee were great in getting me set up with a storage unit. Highly recommend this location.
Scott M. | First Impressions