Customer Reviews for U-Haul Moving & Storage of Salisbury

4,644 reviews

1 Merrill St Suite #15   Salisbury, MA 01952

(978) 462-3058

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(978) 462-3058

1 Merrill St Suite #15
Salisbury, MA 01952

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Excellent experience all around..

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

phillip C. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
4.0

Clean the store. Looks like a bomb went off.

MATTHEW K. 
Rating:
5.0

When I reserved a unit, the rep didn't actually successfully reserve it, so another unit had to be secured on move day. Other than that everything was smooth, thanks! The three pin pads at the front door of the storage facility look identical and the technology on the digital readout seems half-baked. it shows me my first name and a word or two.

Jonathan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Check in was easy and staff members were friendly.

RICHARD F. 
Rating:
1.0

Horrible!!!

Patricia O. 
Rating:
3.0

My truck was old and crappy and I paid 100 for it. Also no options other than a 10ft or 15ft truck.

JARED R. 
Rating:
3.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

the van did have a smell. I suggest a a bit better cleaning

FRANCIS B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

The location was great but it was over an hour from my loading site.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Allan W. 
Rating:
5.0

3rd time renting a 6x12 trailer in last two months the Salisbury location is a great place to rent from

WALTER L. 
Rating:
2.0

The person completing the rental engaged for 15 minutes with a customer about the ins and outs of Everett football with three customers including myself, waiting. Returning the vehicle I complained that I refueled the truck with 5 gallon after driving 30 miles with a practical empty truck. The attendant who processed the return assured me that 6miles/gallon is normal for a Silverado in city driving. I drove from Salisbury to Ipswich on 1A vv, hardly city driving. The fuel gauge showed full on departure and after refueling. I won't use this Uhaul location again.

HENDRIK T. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM JOSEPH S. 
Rating:
5.0

Great experience , outstanding service

JOHN K. 
Rating:
4.0

Better explanation of prices and fees.

JOSE F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

For Self check-in, U-haul should think about per-warning or providing customers with a detailed 'PRINTABLE' instruction process 'Before' they opt for this method. It is not yet user friendly, although a great service to have, and reps were just a phone call away which made this process successful. GREAT Support System there! THANKS.

MIA C. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

EDSON C. 
Rating:
5.0

Windshield needed a good cleaning but otherwise all good.

DANIEL P. 
Rating:
4.0

Truck I rented was a bit old. Lisa at the front desk was very friendly and helpful.

LAURA W. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Alex was helpful

BERNARD D. 
Rating:
5.0

Customer did not leave a comment.

KATHY S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG F. 
Rating:
5.0

Customer did not leave a comment.

Troy N.  |  First Impressions 
Rating:
5.0

The truck needs to have right rear tire looked at the tire needed air and indicator light wouldn't shut off

CYNTHIA R. 
Rating:
4.0

The manager Joshua R? Is great and this flows over to this courteous and well trained staff. I had the pleasure of working with Alex, Kid a and I believe Tom. Will gladly recommend this Uhaul. taff -

Cheryll C.  |  Overall Experience 
Rating:
5.0

Amazing

TEDDY L.  |  First Impressions 
Rating:
5.0

I have frequented your facility a lot during the last couple of weeks as I prepared for my move and subsequent storage of items. I have to tell you (I hope the owners see this) that the customer service for each of my exchanges has been impeccable. From the greeting to the goodbye the staff has been professional, friendly, helpful. Consider yourself lucky in this environment where employees are hard to find, you have hit the jackpot! Congratulations to you and your team.

ISABEL V. 
Rating:
4.0

Customer did not leave a comment.

darrel s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEDDY L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
1.0

Terrible experience and this location is consistently terrible at customer service.

DANIEL B. 
Rating:
5.0

Everyone was so friendly, informational, and helpful. Staff made it easy to rent a truck and get a storage unit. Thank you!

Kimberly R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Honestly I was impressed. The equipment was easy enough to use - I don't drive big trucks but once I kicked the nerves I generally did okay! The staff was helpful when I was a bit confused trying to return the rental, and made the experience positive.

Sam A. 
Rating:
5.0

Josh and crew were extremely helpful as was corporate transportation representative.

JAMES A. 
Rating:
4.0

one light was out ... employees on cell phone always seem to be a prob

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

mary beth S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Clark Z. 
Rating:
4.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

michael U. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T.  |  Overall Experience 
Rating:
5.0

Friendly professional team - well organized operation. Installation of an internal platform lift to access second floor storage units - it is ridiculous to expect people to carry there belongings upstairs to access storage rooms, I think it's comical you want to be in storage business invest in internal platform lift !!!!

Richard B. 
Rating:
1.0

Absolutely with the worst experience I've ever had in my life with moving. U-Haul called me the day before my move and told me they didn't have a truck available anymore. Their reservation system is completely broken, and misleading to customers. I dealt with an appallingly rude and horrible representative on the phone, and had to speak to five different people because U-Haul is not equipped to dealing with regional areas like New England where people are moving through different states. I kept getting transferred back and forth to the “Maine representative” and then the “MA representative” and then the “one-way rep” and the “day pickup rep”… each one literally told me that you can't trust the reservation system on their OWN website. What a mess. After over an hour on the phone with them in the middle of packing and moving, we finally were able to get a truck over an hour away, instead of the original location 10 minutes away. Their organizational structure is completely a disaster and they don't care if they screw over their customers during an already a stressful situation. I guess they figure people don't move that often so who cares… After this nightmare, I heard from a few friends that they dealt with the same thing at U-Haul, also with the Saco Maine location. Honestly, get your shit together.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

Alison E. 
Rating:
5.0

Quick and easy to get in and out

DONALD T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
1.0

Overcharged by 1 day, they didn't have a loaner plug that I could use for the light connector and the tow chains were full of grease. I never have these issues @ Sunbelt rentals

RYAN C. 
Rating:
5.0

Facility has NO ELEVATOR- accessing second floor that’s stupidity - carry up flight of stairs -CRAZY

Richard B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Unity O.  |  Overall Experience 
Rating:
5.0

Very easy sign-up, clean and ready to go 15'box truck, easy to drive including backing up and was very easy upon returning to turn in!

DAVID N. 
Rating:
5.0

Facility has NO ELEVATOR access to second floor you have to carry your goods up stairs that ridiculous- I was storing office furniture copier etc / initially accepted 2nd floor room - arrived learning NO ELEVATOR- lovely Jennifer had 1st floor vacated that day and switched out - saved the day- no that’s customer service- satisfaction

Richard B.  |  Overall Experience 
Rating:
5.0

Thank you. Helpful courteous and well run.

ANDREA h.  |  Overall Experience 
Rating:
5.0

Excellent staff great experience

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

FLYNT F. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Everything was great! Staff was friendly & the vehicle ready for pick up. The vehicle also performed reliably

Michael M. 
Rating:
5.0

Very friendly and helpful staff!

ANDREW R. 
Rating:
5.0

Everything went seamlessly. Excellent.

Paul L. 
Rating:
5.0

My experience with customer service at U-Haul in Salisbury was excellent! The whole process from dropping my car off to picking it up was very easy. I am very pleased with the product and the professional installation.

Donna S. 
Rating:
4.0

When I returned the truck later that afternoon I parked in one of the rows that I took it from originally. Then I went in to return the key. No one was in the office. After 5 mins I went searching for an employee. I saw a line of 3 trucks in the line for cleaning, with one guy working. I yelled over that I returned a truck and pointed at it. He yelled back asking if I would bring it over to his line. It kind of annoyed me. When I put it there he was now in the cab of the first truck in line and either texting or reading. So I went back inside, still no one there, 5 minutes later the car cleaning guy, now finished with his texting, wanders in and like magically turns into the car return guy. It annoyed me more than most because I wait for a new hip and walking is a little painful, so I wished it had gone with less walking to move the truck. The guy who rented it to me was really good. Truck was really good.

GEORGE B. 
Rating:
5.0

Lisa on the front desk was great!

Emily L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RUSSELL H. 
Rating:
1.0

A lot of my things were ruined in the move. A lot of dust and junk all over it. Lots of stuff was broken that I had wrapped really nicely.

Jackie L. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Always a good experience.

GABRIEL B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
1.0

I went to pick up the vehicle a few hours early because I saw a storm coming and I had a 2-hour Drive ahead of me. When I arrived there were six small cargo vans ready to go. When I asked for vehicle the guy said the equipment isn't available. I left and called the U-Haul main office and they changed my pickup time to 1:30 instead of 6. The guy said it was no problem. The the guy at the desk just didn't want to get me a truck for some reason. It cost me an hour of my time and I ended up in this horrible rain storm that I could have avoided. And then I accidentally left the key inside the van. And the van locked itself. AAA refuse to serve anyting U-Haul so I had to go to AAA service and they wanted to charge me $175 to get the key out. And it took 6 hours to get the van unlocked. They don't have a spare key or any way to unlock a vehicle. Worst experience ever I would never rent from them again.

CHERYL C. 
Rating:
5.0

all good

FRANCIS B. 
Rating:
5.0

The gentleman that waited on me was friendly and very polite. A very impressive young man. The check in and the drop off was flawless.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C.  |  Overall Experience 
Rating:
5.0

This place was wonderful and so was the people who registered us and the gentleman who took the van from us but we called three times and when we got there they had no record of us renting the van. I called three times yesterday. Once I got disconnected called back set it up got the text and they had given the wrong location for pick up called again and rescheduled everything and still when I got to the location we were not even registered. They only had my information from last time I rented a van. How does this happen

MAURICE D. 
Rating:
5.0

Lisa was super helpful , on both renting process and the return process.. Professional , and pleasant to deal with . It literally took minutes . so painless

JAMES Y. 
Rating:
5.0

Of all locations I've used over the years, I found this one to be the best. Staff are all friendly , knowledgeable and go out of their way to help

KENNETH M. 
Rating:
5.0

Didn't have the vehicle I requested

RICHARD C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Your service is second to none. Thank you for a great job.

Richard P. 
Rating:
5.0

After about 150 miles I found that trailer tires were getting hot Suspect that the wheel bearings were tighten to much It also showed in my mileage, if kept going down further I drove

ZBIGNIEW M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Some of the staff are great, others seemed like you were bothering them by coming in. At times you have to wait for someone to be in the office to assist you. Storage room area was extremely clean, and well maintained. Good number of carts available.

Bradford S.  |  Overall Experience 
Rating:
4.0

Trucks are in tough shape. Ignition on the one I had was partially broken and you had to fiddle with the key to get it to work

Brad S. 
Rating:
5.0

Customer did not leave a comment.

LAURA W. 
Rating:
4.0

Yes, but I would tell them it's not price you see on the trucks.

Debra L. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

I was a customer for 12 years and other then having to pay the monthly rent it was a good experience. Thanks for the good service

MARY M.  |  Overall Experience 
Rating:
5.0

Make sure their printer is working to provide hard copies for customers

PHILO THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

We have used this u-haul location for all our large and small moving projects. The staff and equipment are five stars. We highly recommend them.

RICHARD W. 
Rating:
5.0

Great service

CHESTER H. 
Rating:
3.0

Customer did not leave a comment.

Todd G. 
Rating:
3.0

Overall a good experience. However when it was time to call up U-Haul to schedule the drop-off of the U-POD, I was placed on hold by two different people for over a total of 26 minutes before I was able to find out when the U-PODS were going to be delivered. There was no option to leave a message for a return call. I suggest that you look in to improving the telephone experience.

richard S. 
Rating:
5.0

Darrel from methuen mass was excellent. He was able to secure me a unit in Salisbury mass with the 1st rental month being free plus a lock. The crew in Salisbury were very friendly and helpful, very down to earth people.

Matthew G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra O.  |  First Impressions 
Rating:
5.0

I am happy to have U-Haul as my storage unit manager while I am in the process of selling my house. It is reassuring that my belongings are safe and accessible.

Laurie K.  |  First Impressions 
Rating:
2.0

We chose Uhaul Storage as the location was convenient for what we were looking for and not for the service or management. Do not waste your time on the website looking for a unit to rent/reserve. The online reservation and email confirmation you receive mean absolutely nothing. If you call them or speak to them in person they will tell you that the units are given out first come first serve at physical check-in and that the reservation you have taken the time to make does not hold a space for you. Moving in itself is stressful enough, but packing all week and moving all day, hours in a truck, and then finding out that the storage size you are requesting is sold out that day is not available when you plan to arrive is just the most unsettling news. Luckily while we were a just a few hours from arriving to the facility they called us back and told us a room had just opened up. There should be a way to be able to reserve ahead of time and pay in advance in order to hold a room for your arrival.

Ava P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTIN P.  |  First Impressions 
Rating:
4.0

A lock was supposed to be included in the rental of the storage unit and was supposed to be found just inside the door of the empty unit but there was no lock and when I returned to the office was told that they were out of stock, fortunately we had our own from a previous rental! Otherwise a great rental experience so far. I rented a truck too. Pleasant staff, his name was Matthew. Glad that I walked in to do the rental, I was repeatedly placed on eternal hold when I telephoned to reserve a unit and truck.

WILLIAM M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Florence P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
3.0

No one EVER answers the phone, and if they do, they don't know anything and tell you to call someone else! Today I would have had to wait an hour for someone to pick up the phone (automated machine told me). Plus, my "free lock" was NOT placed in my unit like they said they would. We had to leave it unlocked all night!

Diane W.  |  Online Move In 
Rating:
5.0

Staff was super helpful and friendly!!!

CHRISTINE S.  |  First Impressions 
Rating:
3.0

I can't get into the building! My access code was not recognized

Anthony H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SCOTT C.  |  First Impressions 
Rating:
4.0

This facility is clean and convenient. The Manager (Adrian) is knowledgeable and the remainder of the staff (Alex) struggle, for example my reserved storage unit wasn't really reserved, and my unused cardboard box return which had been purchased earlier in the day was returned with a receipt, and yet I got a shrug of the shoulders and "something is wrong and we can't give you a return receipt but the money _should_ return to your CC in a few weeks", from the same employee who incorrectly told me my unit was reserved a few weeks ago. A+ would use again, but make sure you talk to Adrian.

Jonathan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelley G.  |  First Impressions 
Rating:
5.0

what more can I say, Adrian is great to work with, alll is well from my end. but being the customer I have been for a very long time I think I should be given 2 free months of storage rental, same as nearby facilities are offering.

Leon F.  |  First Impressions 
Rating:
4.0

They seem understaffed, but still tried hard.

Thomas S.  |  Online Move In 
Rating:
3.0

Need an elevator or lift for second floor storage units. This is a storage facility not sure why there is no lift

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise B.  |  First Impressions 
Rating:
5.0

What I enjoy most about this particular Uhaul are the employees. Never has there been a more friendly, understanding, straight down to earth collection of humans beings in one town let alone ONE BUILDING. Thank you all •• JET (Ashley Algren)

Ashley A.  |  First Impressions 
Rating:
5.0

Staff was super friendly and helpful!

Deborah K.  |  Online Move In 
Rating:
5.0

The help was amazing! Not to mention it must be the cleanest facility I have ever seen! All around excellent experience.

Tom G.  |  First Impressions 
Rating:
5.0

Jamie McPherson, Center Storage Manager very courteous and professional.

Lisa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

allen S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alan C.  |  First Impressions 
Rating:
5.0

Jamie went above and beyond to help us get this move complete! She was available after hours when needed and very friendly and helpful! Thank you!

Jill S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlos q.  |  First Impressions 
Rating:
5.0

Everyone was friendly, helpful and professional. Very happy and impressed with facilities and crew. They are great.

Michael M.  |  Online Move In 
Rating:
5.0

The staff was great, you computer system however is slow.

Philip Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tammy D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jami Z.  |  First Impressions 
Rating:
5.0

I have a Uhaul account and another locker in use. I was simply opening a 2nd locker and the number of questions and requests for 2 back up names and numbers at different addresses to mine seemed very odd. It took a lot longer to open the 2nd locker than I would have expected

kevin m.  |  First Impressions 
Rating:
5.0

My card had trouble working. It was hard to get in the door. That was the only glitch. Hopefully that will be resolved.

Erica N.  |  First Impressions 
Rating:
5.0

I found everything to be very professional I look forward 2 using the facilities to store my belongings

Teri D.  |  First Impressions 
Rating:
5.0

Everyone was wonderful

Betsy M.  |  First Impressions 
Rating:
5.0

Excellent help with everything.

Stephen C.  |  First Impressions 
Rating:
5.0

Great manager helpful/friendly Glad I rented at this location

Michael S.  |  First Impressions 
Rating:
5.0

Kris was so efficient and friendly and helpful Could not have asked for better service

Susan G.  |  First Impressions 
Rating:
5.0

Kris and Linda were GREAT!!! So glad I chose U Haul in Salisbury Massachusetts

howard a.  |  First Impressions 
Rating:
4.0

Once you are serviced, the employees help as much as I asked. Sometimes it takes a 20 min wait before you get service. Need patience....

Cindy W.  |  First Impressions 
Rating:
5.0

Easy process,explained in detail

Barbara W.  |  First Impressions 
Rating:
4.0

I was disappointed that no trailer hitch balls were available that matched the hitch on the trailer. Other sizes were available. I had to go to Home Depot for the correct one.

Jonathan N.  |  Overall Experience 
Rating:
5.0

Everything was simple, well explained and timely.

Emma D.  |  Reservation 
No reviews have been submitted for this location.

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