U-Haul Moving & Storage of Salisbury

4237 comentarios

1 Merrill St Suite #15   Salisbury, MA 01952

(978) 462-3058

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(978) 462-3058

1 Merrill St Suite #15
Salisbury, MA 01952

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

After reviewing receipt, I'm trying to understand why I was charged $5 for furniture pads which I did not use, didn't realize I even had them on truck. If that is procedure to get extra $ out of rental, it is very deceptive.

Ralph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN P. 
Clasificación:
5.0

My comment is about the gentleman who assisted me in picking up the truck and returned it. He was very unprofessional as all he was focusing on is the lady who assisted me on the 6th. His comments was she was not supposed to do what she did that's my position I am the assistant manager. She's only the manager for a portion and I am her boss. Then my card wasn't working to get in and out to empty my storage and he started with his attitude. I'll give j a mark of -100 on the scale of 1to 10. Now the lady who helped me on the 6th she'll get a 10 on the scale from 1yo10.

Godwin W. 
Clasificación:
4.0

After inspecting the photos, miles & gas level of the vehicle, I realized the "check engine" light was on. Fortunately another vehicle was available. Unfortunately the furniture dolly I rented was left in the first vehicle.

Mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry C. 
Clasificación:
5.0

Perfect you eat the competitions lunch I'm renting again

William S. 
Clasificación:
1.0

Did not check in vehicle when returned so I was charged an additional day. Also, SmartPhone App did not work. Tried it on 2 different phones and neither would let me take photo to auto check in with app. Left keys with customer service rep at 6:45 PM and check-in time was noted as 10:45 the NEXT DAY do I was charged an extra $45 +/- and had to spend 2 hours on hold with customer service. Still have not received refund because need to wait 72 hours for a manager to approve. WORST U-Haul experience I have ever had.

Eric S. 
Clasificación:
5.0

The storage manager was very helpful who is a lady but don't remember her name. But when I went to pick up the truck to empty my storage on the 8th the facility assistant manager who was a gentleman he was very very disrespectful. He takes about the lady who helped me on the 6th real bad he said she should have never do what she did also his inter act with me was awful. My card didn't work to get me back and forth get every trip I made. The guy who was doing the vehicle cleaning etc had to help me. The so called assistant manager was so bad I refuse to ask him any more questions. Don't remember his name but in a rating of 1 to 10 I gave him a -50. My service was excellent on Wednesday the 6th but terrible on the 8th Thank you very much.

Godwin W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
5.0

Great management. Efficient, friendly and accommodating. well organized office.

Susan B. 
Clasificación:
2.0

Seal trailer seams.

Gilbert R. 
Clasificación:
2.0

Staff was always friendly and helpful however every time I called or arrived in person at the office I waited at least 20 minutes for assistance. Most employees seemed poorly trained and the facility always seemed understaffed. Storage room itself was secure and clean and never had difficulty accessing it. I only moved out because the rate increases were significant.

Glen B.  |  Overall Experience 
Clasificación:
5.0

John, the Assistant Manager and Jesse, UBox driver were so HELPFUL and PROFESSIONAL. They both work out of the Salisbury, MA Uhaul office.

diane s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Z. 
Clasificación:
5.0

My experience with the staff at u-haul was excellent. Each and every staff member met my needs, went above and beyond and provided outstanding service.

JESSICA M. 
Clasificación:
5.0

Manager on duty was professional and efficient.

ROBERT O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles O. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

The manager is very professional and pleasant to work with. I recommend this Uhaul dealership.

RUDOLF K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dane L. 
Clasificación:
5.0

Jon is amazingly professional even in the face of temporary belligerence, that I may or may not have displayed. Could you please send me an email of my inbox tracking information. I just want to make sure everything is copestetic. Thank you again you guys are the best

Jason A.  |  Overall Experience 
Clasificación:
5.0

The assistant manager was very friendly and helpful.

THOMAS W. 
Clasificación:
5.0

Everyone I've dealt with at this location was friendly. Ashley did a great job communicating with delivery/pickup times, and even managed to get our U-Boxes into a snowy driveway after a blizzard. All around, very good experience, and I appreciate the hard work. ¡Gracias!

Jen G. 
Clasificación:
5.0

Joshua provides excellent service and answered all my questions.

Jack D. 
Clasificación:
5.0

rep was excellent enjoyable

MICHAEL M. 
Clasificación:
4.0

I don't like the no more walk around the vehicle with the uhaul rep like before and I don't like having to take my own pics before and after renting the vehicle

Dennis G. 
Clasificación:
4.0

The U-Haul app made the transaction simpli. Check in / return was easy

Gregory P. 
Clasificación:
1.0

I've used Uhaul for many years and they have always been pretty good most of the time. But when I chose uhaul ubox for a long haul move the experience was not up to par. The location where I had dropped my ubox off was not suitable, they plain out said they have no experience with ubox, and then they somehow canceled my ubox from shipping pushing pack my life 2 weeks without any of my personal belongings which totaled 4 weeks no belongings. Uhaul needs to train all there employees better and really focus on the people they are hiring. I was absolutely furious finding out my ubox wasn't even sent the day before it was sapposed to arrive at my location. Very poor store management. The regional manager had to step in to at least figure out what happened. This should never happen to anyone moving. Four weeks living out of a suitcase, with a baby. All I got was the 50$ Dollar a day reimbursement from the date it was supposed to arrive to the date it arrived.. a big 400$ off.. thank you Uhaul.

Imran H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
1.0

Customer service...check equipment for safety please before you guys kill somebody the box truck that you guys rented me had bald tires.

Lino N. 
Clasificación:
5.0

Train all your staff to be as helpful and personable as Jamie was. She goes above and beyond to get the job done. We really appreciated the extra mile she went!

Robert S. 
Clasificación:
5.0

Good service and very easy pick up and return.

Thomas N. 
Clasificación:
5.0

Jamie went above and beyond to help us get this move complete! She was available after hours when needed and very friendly and helpful! ¡Gracias!

Jill S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken F. 
Clasificación:
1.0

Dropped truck off at 9:30 and informed front desk in person. Got bill emailed to me and was charged for extra day and coverage because person did not “check in” the truck until four hours later. Had to call to get rebate which I hope is coming but have not seen receipt yet. Glad I checked receipt for charge.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEKS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clark Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
4.0

Folks can be a bit more friendly. Some of the staff are great but some are very unfriendly!!

JOhn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
3.0

The windshield, windows, (inside AND out) and outside mirrors were so filthy that I had to stop at a rest area to buy window cleaner and paper towels to clean everything for a long and expensive one day trip to VT and back. Didn't appreciate that I had to do this myself in order to properly see clearly. The wipers also need to be replaced. Enroute on my trip, I had reached out to this location with questions about the vehicle, only to get bumped to the call center. I was told a message would be sent and that I would get a call back. I never received any call back. Trying to get through to this particular call center was impossible. That said, when I WAS able to interact with the employees there, they were always very helpful and personable (Jaime, Kia, John).

Stacey D. 
Clasificación:
5.0

I want to thank Cordan Haveron for his exceptional customer service and understanding. He was very patient , and kind in my encounter. Cordan is an asset to your organization, thank you!! Marianne Moore

Marianne M. 
Clasificación:
5.0

I rent alot of uhaul trucks all different sizes for different jobs this was the best service ever

Shane D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

I was assessed fee for late drop off when we got it there on time? U-haul fail experience for this move.

JUSTIN D. 
Clasificación:
5.0

Great facility with helpful and friendly staff. Also rented a truck from here when I moved and the process for unit and vehicle rental were smooth and painless. Will definitely be coming back to rent from here next time I move!

Samantha H.  |  Overall Experience 
Clasificación:
5.0

Great customer focused service just continue the great service

Robert C. 
Clasificación:
5.0

It was wonderful to have some space during our transition.

WARREN G.  |  Overall Experience 
Clasificación:
4.0

The price of a 10 x 10 was not suitable to my means in the money I have I did move and I've been with you all for over I think six seven years I just needed a bigger space and Gordon is probably the best guy I know down there two other guys didn't help me at all though that's why I moved I didn't catch their name's.

David M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth A. 
Clasificación:
2.0

Very unorganized. Truck wasnt where I was told... had to wait for someone to bring me a truck, never cleaned/sanitzed it after they got out and then, truck had no gas. Had to wait for a 2nd truck again npt sanitized after they got out... my 9:30 reservation got me off the lot just past 10:00. CSR was very kind but extremely busy and unable to give full attention to the issues. He resolved them best he could but with added time added to my reservation.

Kristine C. 
Clasificación:
5.0

Everyone was more than helpful and took the time to understand our needs. ¡Gracias!

Dina M.  |  First Impressions 
Clasificación:
5.0

I had opted for the smartphone pickup option. However, it was not going well and I needed to go inside for pickup AND I was in a big rush to leave. I was a bit abrasive to the man working as I asked him to help me get my truck quickly. He immediately helped me and proceeded to calm me down (Even after I was not so nice) and took care of the issue quickly. The man that assisted me on the return was also very nice and friendly.

DERRICK F. 
Clasificación:
1.0

This company doesn't have a clue about anything. Everytime I went there there was always a mess up. They had no clue what they are doing . I got over charged for a unit the first month that was supposed to be free because I rented a truck. Then I was supposed to be on automatic pay that they messed up and made me have a late charges.So all my stuff is out of this terrible place and. I will not be paying this months rent I had the bank stop all charges and changed my account number

Jay E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Noureddine S. 
Clasificación:
5.0

I found movinghelp.com to be difficult to use. The phone number on the website was disconnected. I had to hire an outside moving company to move.

christine r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl F. 
Clasificación:
5.0

UHAUL Salisbury MA is a well managed and staffed location. Everyone is on point, courteous and professional. I appreciate being able to rely on this location and staff when I have u haul equipment rental needs. Outstanding!

Jon C. 
Clasificación:
5.0

john from customer service was excellent

Wendy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luciano S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane D. 
Clasificación:
5.0

John (I think his name is John) was super helpful. It was an end-of-the-month rental with an on-line reservation and some sort of U-Haul traffic/website mixup but he got me the truck. Not too happy about the website but super happy about Salisbury's efforts to rectify the situation. I'll call direct next time.

William B.  |  First Impressions 
Clasificación:
5.0

Great and friendly staff!

Chris T. 
Clasificación:
5.0

Excellent staff!

Gerald S. 
Clasificación:
5.0

Love this facility. Friendly and helpful staff, everything is always clean, the truck/equipment rental process is simple and the staff are quick and efficient when handling their service. Great place to store, great place to rent equipment.

Samantha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen S. 
Clasificación:
5.0

Aaron was amazing to work with both times we've been now. Ashley was also very pleasant. The store is immaculate and well stocked - very pleasant experiance!

DEBBIE F. 
Clasificación:
1.0

Truck broke down o. The highway which caused us to be late . We told the guy the took the truck back and he didn't help us at all

Devin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip K. 
Clasificación:
1.0

Bad customer service

Brian G. 
Clasificación:
4.0

My truck smelled terrible. The previous driver must have been smoking in the vehicle.

Todd M. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS M. 
Clasificación:
5.0

Manager was awesome, friendly and so accomidating

ZACHARY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo F. 
Clasificación:
5.0

Continuing excellent service at this location under new management. The facility is top notch and the staff are well trained and able. Highly recommend.

john C. 
Clasificación:
3.0

Better customer service, one-time delivery charge for entire order regardless of number of U-Boxes, more experienced movers!

Diane W. 
Clasificación:
5.0

Get some people trained only one person out of the three that i talked to could process my order and I had to wait fifteen minutes for him to return. I will not be going back here ever again.

Trevor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristofer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gean B. 
Clasificación:
3.0

I was supposed to get 6 moving pads. Not sure if I was charged but did not receive. Our moving routine changed a little making it much more convenient to return the truck to the original pick up spot. I small price difference would be expected for making the change but the extra charge was exorbitant. Leaving us to travel far out of our way in order to keep the original plan. Could use a little more flexibility here. STUFF happens.

John D. 
Clasificación:
5.0

Storage Manager Jamie McPherson was a pleasure to work with when checking out - she made the process easy. Thanks Jamie!

Paul K.  |  Overall Experience 
Clasificación:
5.0

Easy in and out , well oiled machine.

ALAN W. 
Clasificación:
5.0

The payment system did not work but Aaron was great and got me on my way.

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcy H. 
Clasificación:
5.0

Great manager I had thank you

Stephen M. 
Clasificación:
5.0

John that help me was very Efficient and got me in and out of there faster than ever before. He was a very impressive employee.

Chad M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cliff C. 
Clasificación:
5.0

Excellent service. I highly recommend using UHaul UBoxes.

David G. 
Clasificación:
5.0

Make it more clear where it is OK to drop off truck after hours.

corinne Y. 
Clasificación:
5.0

\ two of the kindest people to deal with

joseph S. 
Clasificación:
4.0

truck smelled like smoke- but clean otherwise

KRISTINA H. 
Clasificación:
2.0

I was rushed to fill my UBox and then it sat at the UHaul location for almost 1 week. I would have taken my time to pack it and probably had less damaged if I was not rushed unnecessarily.

Alexandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
2.0

Staff seemed insufficiently trained. One couldn't log in successfully and gave up and left. Another took over and had problem after problem doing the contract. A more knowledgeable employee eventually joined to help, with marginal success. The ID scanner was missing, her phone wouldn't work for taking pictures instead, the computer wasn't working right, the signature tablet was displaying info from the prior customer, and on and on. It was a disaster, took almost an hour just to get a pickup for an hour rental. Service was friendly enough, though.

BRUCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

Customer service was excellent - friendly, patient and helpful.

Rosemary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik A. 
Clasificación:
5.0

Courteous, friendly transaction. Nice people

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel J. 
Clasificación:
5.0

Everyone was friendly, helpful and professional. Very happy and impressed with facilities and crew. They are great.

Michael M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Everything was fine

AMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila M. 
Clasificación:
3.0

Had to ask employees to put masks on I'm a cancer patient on chemo

STEPHEN F. 
Clasificación:
5.0

The staff was great, you computer system however is slow.

Philip Z.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy D.  |  First Impressions 
Clasificación:
4.0

The Staff was always helpful and friendly.

Donna G.  |  Overall Experience 
Clasificación:
5.0

I had a great experience, no complaints at all. Everything was easy and other than one time I had to change out an expired credit card I don't think I ever had to visit the main office but to move in and out for the last five years. The fact that I don't know anyone's name in the office is a good thing but they were very friendly coming in and going out. Good job.

ALEXANDER P.  |  Overall Experience 
Clasificación:
5.0

This store is emasculate clean direct professional minded what a change and seeing the lot uncluttered straight up to the front entrance spot on. I give this GM high marks and to his staff the change is fantastic . Ron Ramseur

RONALD R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

crystal m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos q.  |  Overall Experience 
Clasificación:
5.0

Manager extremely helpful

Joan C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jami Z.  |  First Impressions 
Clasificación:
4.0

Very nice and helpful staff. Seems the computer system for tracking available storage units needs work. They had to physically go look for an empty storage unit in the size we wanted.

michael j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
2.0

Slow, it seemed everyone who worked there was training. Nobody knew anything about the rental units. Your moving dollys are awful!

MATTHEW M.  |  First Impressions 
Clasificación:
3.0

Over priced compared to newer facility 6 miles away. Key card entry is hit or miss. Some of staff unsure how do certain things so a follow up visit was required.

Thomas G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andress D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B.  |  First Impressions 
Clasificación:
1.0

In the Salisbury haul the staff makes a lot of comments.I empty a storage asked for a record that it was close and you try to charge me for a empty storage

deborah r.  |  Overall Experience 
Clasificación:
5.0

I have a Uhaul account and another locker in use. I was simply opening a 2nd locker and the number of questions and requests for 2 back up names and numbers at different addresses to mine seemed very odd. It took a lot longer to open the 2nd locker than I would have expected

kevin m.  |  First Impressions 
Clasificación:
5.0

My card had trouble working. It was hard to get in the door. That was the only glitch. Hopefully that will be resolved.

Erica N.  |  First Impressions 
Clasificación:
1.0

For two years I had oil, pink in color dripping into my unit. Each time I complained, the oil was cleaned, but they never fixed the problem at it's source. Each time claiming they couldn't locate the owner of the init above me. In May 2020, I paid for May & June storage. At end of May myself & husband went to get some items out of the unit. The pink oil was again dripping into my unit. We had to clean it ourselves... then we just took everything out and terminated our storage. I asked for a refund of June rent, I was told I had to speak to the manager, so I left a message for him to call. He never called. I tried calling him and just got a recording with no option to leave a message. The Salisbury UHaul is filthy and there is no resolution to problems... alot of my personal belongings were damaged and had to be discarded. In my opinion, I think this facility is terribly managed... Never store belongings there!!

MARJORIE N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzanne c.  |  Overall Experience 
Clasificación:
5.0

I found everything to be very professional I look forward 2 using the facilities to store my belongings

Teri D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheila V.  |  Overall Experience 
Clasificación:
5.0

Everyone was wonderful

Betsy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  First Impressions 
Clasificación:
2.0

After renting for several mos, returning security cards, lock, key, emptying unit. And receiving paid in full contract via email.... For mos later started receiving a monthly bill for same unit. Few days later. A late fee. I called and eventually it was resolved but how does thus happen?

Lawrence D.  |  Overall Experience 
Clasificación:
3.0

Staff was helpful in trying to fix an out of line door hasp. We finally got it closed but it will require repair.

Amy J.  |  First Impressions 
Clasificación:
5.0

Chris was helpful, professional, courteous, expeditious while maintaining social distance.

John a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david r.  |  Overall Experience 
Clasificación:
5.0

I needed a Uhaul on a Sunday was surprised that Salisbury MA was open with what's going on with covid 19. Staff was very helpful and explained the charges. We ended up needing a storage unit and was informed and instructed on how to gain access. Will definitely use this location again.

Mary H.  |  First Impressions 
Clasificación:
5.0

Excellent help with everything.

Stephen C.  |  First Impressions 
Clasificación:
5.0

Great manager helpful/friendly Glad I rented at this location

Michael S.  |  First Impressions 
Clasificación:
5.0

Kris was so efficient and friendly and helpful Could not have asked for better service

Susan G.  |  First Impressions 
Clasificación:
5.0

I've been using this U-Haul for years now, both for truck rentals and storage. I find the people to be very friendly and accommodating. I really have no negative things to say about the service and would recommend them to a friend.

PETER S.  |  First Impressions 
Clasificación:
3.0

Security card access was broken for at least a month. Doors were left open to anyone to access during business hours.

Melissa P.  |  Overall Experience 
Clasificación:
5.0

The lady who took care of me today was awesome. I can't remember her name but she helped me out with everything I need and made sure I was completely satisfied. Best experience I have had with uhaul.

LLOYD B.  |  First Impressions 
Clasificación:
5.0

One night could be open til 9. And the lights turn off too quickly when you are in your unit going thru things. But other than that it's a wonderful storage facility.. Thank you

Robin W.  |  Overall Experience 
Clasificación:
5.0

Kris and Linda were GREAT!!! So glad I chose U Haul in Salisbury Massachusetts

howard a.  |  First Impressions 
Clasificación:
4.0

The only suggestion I would have is to enable the door to be left unlocked when you are moving a good amount of material in or out of the facility. The constant locking on entry is tough.

Mike H.  |  Overall Experience 
Clasificación:
5.0

fantastic to feel your belonging are safe.

Cheryll C.  |  Overall Experience 
Clasificación:
5.0

I'm a long-time Customer w/ 3 different Storage units and many truck rentals in the past. You're my go to place! I was disappointed to hear when I rented Unit #2922 that you don't have any history of

Joe S.  |  Overall Experience 
Clasificación:
5.0

Ashley a at the store was really helpful and efficient. She got everything set up fast and made the experience very easy and pleasurable.

betsy m.  |  First Impressions 
Clasificación:
5.0

Everyone is so wonderful and helpful! These guys are the best hands down, from move-in to move-out! Keep doing what your doing! Ashley and Kris were especially helpful!!!

Gage R.  |  Overall Experience 
Clasificación:
5.0

Ashleyy6 was very knowledgeable, and helpful.

Michael M.  |  First Impressions 
Clasificación:
5.0

The 2 women on duty Thanksgiving Day were great . The storage manager was very helpful in getting my account closed.

Heather P.  |  Overall Experience 
Clasificación:
5.0

Very satisfied

carlos q.  |  Overall Experience 
Clasificación:
4.0

good experience

glenn t.  |  Overall Experience 
Clasificación:
4.0

N/C

John W.  |  Overall Experience 
Clasificación:
1.0

Where do I begin? This location is under staffed, under trained and unavailing. You need to clean house from top to bottom and replace your staff with educated, trained people. I will NEVER return.

Maureen R.  |  Overall Experience 
Clasificación:
5.0

The team in Salisbury is outstanding. They are passionate about meeting the needs of their customers.This is our second time working with them. We recommend them to everyone!

Annmarie M.  |  First Impressions 
Clasificación:
4.0

Was used for work storage, served the purpose

TERRY C.  |  Overall Experience 
Clasificación:
5.0

The woman who I worked with to get my storage unit was very friendly and helpful, very pleasant to work with. Facilities are very clean, and I feel my things are secure in the unit.

Samantha H.  |  First Impressions 
Clasificación:
5.0

Office and facilities were always spotless. Vehicles clean and well maintained. Staff always friendly and helpful.

John H.  |  Overall Experience 
Clasificación:
4.0

Once you are serviced, the employees help as much as I asked. Sometimes it takes a 20 min wait before you get service. Need patience....

Cindy W.  |  First Impressions 
Clasificación:
5.0

Spotless facility and great staff!

Kristin N.  |  Overall Experience 
Clasificación:
2.0

I booked out unit online and when we checked in, you couldnt find my reservation (even though I had an email confirmation and a printed receipt). And you charged me a higher monthly rate for it,

Amanda A.  |  Overall Experience 
Clasificación:
2.0

The staff is under trained and it took three times for them to find the correct key to open the storage unit I had just rented.

Maureen R.  |  First Impressions 
Clasificación:
5.0

Manager was excellent!!! Customer service was excellent!!

Lisa L.  |  Overall Experience 
Clasificación:
5.0

Easy process,explained in detail

Barbara W.  |  First Impressions 
Clasificación:
5.0

Always helpful

SUZANNE L.  |  Overall Experience 
Clasificación:
3.0

I couldn't wait to get out of there!. I felt harrast by the corporate over a 1 penny mistake that the staff made...really 1 penny? Nonseace! As supposed to b open 24 hrs. And wasn't.....Did not like

lisa l.  |  Overall Experience 
Clasificación:
5.0

Everything was handled in a professional and pleasant manner.

Donald M.  |  First Impressions 
Clasificación:
5.0

Good service

carlos q.  |  First Impressions 
Clasificación:
5.0

I had a great experience. Everyone is very friendly.

Briana C.  |  Overall Experience 
Clasificación:
5.0

Excelente

Tom R.  |  Overall Experience 
Clasificación:
5.0

Personal amable

Luke G.  |  First Impressions 
Clasificación:
5.0

An employee who they called "Russ" made the registration process very easy. He, and what I took to be a general manager or some such were both excellent employees. It makes a huge difference.

Neil B.  |  First Impressions 
Clasificación:
5.0

The gentlemen were very nice and very helpful

Sheila P.  |  First Impressions 
Clasificación:
5.0

great staff and clean, secure facility.

Michael G.  |  Overall Experience 
Clasificación:
4.0

Employee was courteous, and very efficient at her job

Frank T.  |  First Impressions 
Clasificación:
2.0

The driver who delivered our boxes was helpful and drove in rush hour traffic on a Friday afternoon to get them back to us. Everyone else we dealt with was useless. We will not use uhaul again.

Kate P.  |  Overall Experience 
Clasificación:
5.0

A great place for storage and access. Even the restrooms were very clean. I would come back if I need storage in the future.

Shirley M.  |  Overall Experience 
Clasificación:
5.0

The storage facility was magnificent. The staff was accommodating and very helpful.

Bob T.  |  Overall Experience 
Clasificación:
5.0

The salesperson was pleasant and knowledgeable. I only had to wait a few minutes to get to the counter. He showed me the models and I made my decision. The transaction went smoothly.

Kevin C.  |  First Impressions 
Clasificación:
5.0

My entire experience from the first call from Maryland for my move up from these folks was fantastic! Extremely friendly and helpful staff, things were clean. They know how to run a storage facility!

Michael B.  |  Overall Experience 
Clasificación:
3.0

Billing is all mixed up and the screaming URGENT messages are unprofessional

richard c.  |  Overall Experience 
Clasificación:
5.0

Lisa and Ashley were extremely helpful and very efficient in helping me with identifying the availability and also generating the contract.. They were both very professional.

Simon W.  |  First Impressions 
Clasificación:
4.0

N/C

Richard R.  |  Overall Experience 
Clasificación:
4.0

Rented a unit while moving from one house to another. Always had access to the unit, building was clean, staff was friendly. I'd use this facility again.

erika d.  |  Overall Experience 
Clasificación:
5.0

U-Haul provides the greatest customer service I have ever experienced with any other company.

SANTOSH D.  |  Overall Experience 
Clasificación:
1.0

We were charged in error, had to call 8 times to resolve. Each call they said they'd call back but never would. Then we'd receive an email charging us more money. Awful service, would never recommend.

Christopher P.  |  Overall Experience 
Clasificación:
5.0

I cannot say enough about the staff, especially Lisa. I had to rent three storage units while I finished building my house. Lisa helped to take the pain out of my situation.

Melissa K.  |  Overall Experience 
Clasificación:
5.0

Service was very good

Leonard S. | Reservación
Clasificación:
4.0

I was disappointed that no trailer hitch balls were available that matched the hitch on the trailer. Other sizes were available. I had to go to Home Depot for the correct one.

Jonathan N.  |  Overall Experience 
Clasificación:
4.0

Always very helpful staff. Facility might benefit from one extra person working on weekends, as there was often a long line for service during those times. Great service and location.

Sara K.  |  Overall Experience 
Clasificación:
5.0

I had never rented a storage unit before so was surprised to see how clean and secure the facility was. I will definitely recommend to people I know.

Robert M.  |  Overall Experience 
Clasificación:
5.0

I cant say enough about Lisa and the rest of the staff. I would have remained if they'd had the size unit I had to move into

VALERIE S.  |  Overall Experience 
Clasificación:
5.0

The facility was always clean, well lighted and very accessible. The staff was always professional, personable and helpful. I must admit the manager of the facility made the exceptional difference!

JANET A.  |  Overall Experience 
Clasificación:
2.0

I had a poor experience with the storage at this Uhaul location. The staff were less than pleasant and unhelpful at almost every interaction except the initial interaction. Would not recommend.

Nina G.  |  Overall Experience 
Clasificación:
5.0

Lisa is great person to deal with in my experience at Salisbury U-Haul. Ty.

David M.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Pamela L.  |  Overall Experience 
Clasificación:
5.0

i have no negative comments other than in a few instances, there were many customers, and a long line waiting. because of the time each customer may need and the care given, it could be a long wait.

MARY J.  |  Overall Experience 
Clasificación:
5.0

They are helpful, when asked a question they are on top of it.

Darlene P.  |  Overall Experience 
Clasificación:
4.0

good job

MARC B.  |  Overall Experience 
Clasificación:
3.0

The manager just wanted to play on her phone and smoke cigarettes all the time.There was a lock on the door for not paying the rent that was due that day took 45minites to find the key

AMY D.  |  Overall Experience 
Clasificación:
5.0

The staff at Salisbury U-Haul were helpful and pleasant to work with. I was surprised when I saw the entire inventory of storage units. I would recommend using Salisbury U-Haul

PAUL M.  |  Overall Experience 
Clasificación:
4.0

My uboxes was supposed to arrive in Salem, but stuck there, which delayed the shipment

WEICAN X.  |  Overall Experience 
Clasificación:
5.0

Everything was simple, well explained and timely.

Emma D. | Reservación
Clasificación:
1.0

In 1 word: terrible. The days leading up 2 delivery date called 6+ times & no one had any idea when my delivery was. Delivered a day late & 3hr past delivery window. Stuff dirty & broken. Never again!

Sydney S.  |  Overall Experience 
Clasificación:
5.0

This location and staff were way above par. Super friendly, professional, and just stellar in every way, shape, and form. The building was always bright and clean!

Wystan U.  |  Overall Experience 
Clasificación:
1.0

The process of getting a u-box was a disaster from the start to the finish. I would never do it again and if anyone asks me bout my experience I would tell them to run away, just run!

kevin b.  |  Overall Experience 
Clasificación:
3.0

we had difficulty closing and locking one of the U Bboxes.

ken f.  |  Overall Experience 
Clasificación:
5.0

No problems.

donald c.  |  Overall Experience 
Clasificación:
5.0

Matthew was very very helpful

DAVID C.  |  Overall Experience 
Clasificación:
5.0

Great customer service and helpful employees

ed c.  |  Overall Experience 
Clasificación:
5.0

No issues! The facility was always clean and our belongings stayed in good condition with no dirt, smells, or anything unfavorable. Convenient hours and loading/unloading space with ample moving carts

ALEX W.  |  Overall Experience 
Clasificación:
4.0

Ninguno

PAMELA D.  |  Overall Experience 
Clasificación:
5.0

All were helpful, polite and yet proff. look forward to doing more.Thank you staff.

John K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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