Customer Reviews for U-Haul Moving & Storage of Saint Joseph

3,811 reviews

1717 N Belt Hwy   Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)

(816) 232-2677

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(816) 232-2677

1717 N Belt Hwy
Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
3.0

There was only one employee working when I arrived. She literally had to run to and from trailers to help peopleâ€" it was insane to only have one person working! She did a STELLAR job, and really impressed me with her positive attitude about being in such a crappy situation. Re: the trailer, it was too steep of a ramp for the bike and we couldn't get it loaded without bottoming out the bike. So, didn't actually use the trailer at all.

Jessica G. 
Rating:
4.0

Customer did not leave a comment.

Chrystiene F. 
Rating:
5.0

I came in at the very last minute with a reservation. They brought me in and got me all set up without issue and were very helpful. I even had a key lock up and they sprayed it down and got it dislodged from the bolt.

Justin H. 
Rating:
4.0

Customer did not leave a comment.

Irene R. 
Rating:
5.0

The store rep was very helpful, professional, and polite. I would use again.

RONNIE B. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Quick and easy process to reserve a truck online. Very minimal time spent at the store once you go pick up the truck.

Jared L. 
Rating:
4.0

Just need better access hours.

Julie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean N. 
Rating:
3.0

I dropped it off to a guy that said all good. Not much to rate.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

JOANNA H. 
Rating:
5.0

It was nice but unit I reserved said for two bedrooms house all my stuff didn't fit

Kerin K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marina T. 
Rating:
5.0

excellent experience, great people, nice, courteous and helpful. my last two rental times was great I am now on my third and I'm enjoying also

Judy K. 
Rating:
4.0

I picked up the truck at 8am and scheduled to return at 12:00am. When I requested to extend 2 hours, I was told to be charged another day. It's not reasonable since still within one day and no body will pick up a truck in the middle night

Zhengrui Q. 
Rating:
5.0

Customer did not leave a comment.

Terry F. 
Rating:
5.0

Customer did not leave a comment.

Eduardo C. 
Rating:
5.0

I have no recommendations

Joel L. 
Rating:
5.0

Customer did not leave a comment.

Everett W. 
Rating:
5.0

Customer did not leave a comment.

Christina G. 
Rating:
4.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Before I came inside a gentleman asked if I was returning the trailer. I said yes and he said he had checked me in and I was ready to go once he unhooked it.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Katelynn G. 
Rating:
5.0

Let people know the 10 foot van does not have a pull out ramp, right up front before the rental is finished. That way they'll have time to get a bigger truck if they need the ramp.

Rickie W. 
Rating:
3.0

We dropped off after hours. We have called each location and never got anyone to answer. We called help line and was on hold for 40 mins and then line hung up. When calling pick up or drop off locations no answer. I returned it on Sunday evening. I understand I should get some type of refund, but haven't been able to verify anything with anyone. Would hope there was some kind of refund for having to run truck entire time at gas stations while unloading. It was a great inconvenience. At this point very undecided if I would use UHaul again. Will all depend on completion.

Chase S. 
Rating:
5.0

Customer did not leave a comment.

DANNY K. 
Rating:
4.0

The truck reeked of smoke and I was not offered another option. Torture- smelling that for 16 hours. Gave me watery eyes and a headache.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

tracy B. 
Rating:
5.0

Staff was courteous and professional in all aspects of the transaction. They were genuinely interested in making it as easy as possible for me. I'll be back anytime I need to move something.

Yoland B. 
Rating:
5.0

I had a lady in the KC office that called me to tell me my trailer was not available on Friday and when I had to pick one up in Atchison KS she did not understand that is 1 hour out of my way and did not want to reschedule me to the St Joseph store for Monday told me even though the St Joseph store had checked on a trailer being returned I would need to schedule to pick the trailer up and it may be the one in Atchison KS I get schedule to use . Vary bad customer service from this lady hope she can be retrained before she runs off to many customers.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P.  |  First Impressions 
Rating:
5.0

The truck was generally clean, but had not been swept out from previous customer. Otherwise, it was good.

Mary S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
3.0

When I dropped off the UHaul, there was a worker outside to take care of the dropoff stuff. She had a lit cigarette sticking out of her mouth the entire time. I had to keep moving around to stay upwind from her smoke. I don't expect the outside staff to be super professional. She was wearing jeans/t-shirts, sloppy bun....that's all perfectly fine for that job. But a lit cigarette when dealing with/talking with a customer? Not okay in my opinion.

Crystal S. 
Rating:
5.0

Customer did not leave a comment.

DARREL B. 
Rating:
5.0

It went exactly as it should

Tina J. 
Rating:
5.0

Somewhat expensive, but - good experience

Christine W. 
Rating:
3.0

Customer did not leave a comment.

SETH H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rena W. 
Rating:
4.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

They were extremely helpful in getting me off to a good start for my move. I'm very pleased with the experience.

Kyle J. 
Rating:
5.0

Love the online ordering and the customer service at the store.

Alyson M. 
Rating:
4.0

Customer did not leave a comment.

Cary F. 
Rating:
3.0

I can't believe you charged me for something that never left you lot due to Mechanical problems that happened to My Truck that Still haven't gotten fixed yet . I wouldn't call that good customer relations . It's making me think about using a different company to get a Trailer from when the Truck is fixed .

Gerald S. 
Rating:
1.0

Get your details right. Charged for 500 miles when I drove the truck up and down Faraon a couple times. Told me the gas tank was at 3/4 of a tank and had less than half a tank when I got the truck. Guy who brought the truck out double parked it blocking a lady in her parking spot. Was so preoccupied with getting out of her way I didn't think to dispute the gas gauge and the representative never did a walk around or told me where the odometer should be. Not enough people at the counter had to wait 15-20 minutes every time I went in there. Horrible experience location literally stole $432 from me.

Bradley K. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Kirby R. 
Rating:
3.0

Friendly staff. I requested a 20' truck. Uhaul upgraded my order to a 26'. Pro: More space. Con: Comfort level driving a bigger truck one way out of state. Reduced fuel economy. They also changed the location where I was to pick up my equipment.

Trey W. 
Rating:
1.0

I reserved an appliance dolly but there was not one on location. What the hell is the point of reserving something if it isn't there? They took it off of my bill, but a refund doesn't move my damn appliances, now does it. Also, Even though there is a UHaul location literally two blocks from me, I still had to drive 20+ miles one way to get a truck because my local guy only rents one-way. This is stupid! I had to PAY for mileage for moving five fucking blocks. And, insult to injury, somehow the truck registered 31 more miles than I calculated. I suggest you audit your fucking odometers. You people robbed me. $19.99 a day? HA I had to spend $130 to move five goddamn blocks. You people can go fuck yourselves!!!!!

Craig F. 
Rating:
5.0

The owners/managers are amazing people, going above and beyond any business I have dealt with in St. Joseph. They accommodated my several needs last minute at closing time. They gave me guided tour and great detailed instructions which I appreciated. This is not the first time I've done business with them and certainly will not be the last when I'm in St. Joseph, MO. I also witnessed them teaching new employees. They are kind and respectful. I hope they are somehow recognized for their customer service.

Elizabeth S.  |  First Impressions 
Rating:
5.0

Great people and great service!! This is a busy location, yet the owners and their employees never hesitate to give us customers their "all". I do have one question regarding my cost. I rented a 10ft van, for $19.95 for local in town haul. We had estimated 20 miles and there was a $39 hold placed on the vehicle until return. I returned the truck about 22 hours later, with same amount of fuel (3/4 tank), and with a total of 10 miles traveled. Although I expected it to be closer to the $19.95, I was charged $42 and some change. I also purchased a packet of small boxes for approximately $21 and that charge went through separately at the time I picked up the truck with the "hold" placed. I am now wondering if these charges was combined again. Thank you.

Elizabeth S. 
Rating:
5.0

Greattt

Joseph J. 
Rating:
5.0

👍

DeeAnna D. 
Rating:
1.0

Rented an appliance dolly and I had to return to the store because it was not in the truck. The return was easy but staff is not customer friendly. It was an awkward experience.

Curtis B. 
Rating:
5.0

Hidden prices need to be shown before you go to pay

Michael L. 
Rating:
5.0

Excellent customer service. Clean truck in good working condition.

David T. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL H. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
1.0

I spoke with a young lady who was quoting me two different options for a move to Katy (Houston), TX - a one way to drop off in Katy and a 2nd that was "in-town" with a 5 day rental. When my friends arrived to pick up the truck, the two options were somehow "married," so the quote I got was for 5 days 1100 miles and she added 600 miles. The price on that was supposed to be $145.32. When the truck was returned I was charged for the truck not being dropped off in Katy - though the reservation had been for Round Trip. The total ended up being $1081.53.

MICHELE S. 
Rating:
5.0

Customer did not leave a comment.

NORMA S. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
3.0

There was only one person in the entire store from opening until 10 AM. When I arrived there were 6 people waiting in line for pickups and had to wait a very long time. Sarah did an amazing job handling this but she needs help.

Ryan R. 
Rating:
5.0

Sarah was wonderful. She knows her stuff and has a heart of gold.

REBECCA S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
2.0

Online renting of a truck is complicated

Julie C. 
Rating:
5.0

Deanna did a very good job and checkin went smoothly. She provided my financial/final copy which I needed for tax purposes. Lost access to the emails I received from reservation to delivery of truck. Stated my time for access to uhaul had expired. NOT SOLD ON THIS PAPERLESS CRAP. DEFINITELY NOT ON VEHICLE INSPECTION.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

KAY H. 
Rating:
5.0

Al my experiences with the St Joseph, Mo U-Haul store, inventory, employees, rentals has been wonderful. If I had any issues or helpful critique, it would be for corporate to find a way for phone calls to be answered, the call center operation leaves slot to be desired. Ricky Higgins, and his entire staff are awesome, GO UHAUL!

Daniel G. 
Rating:
5.0

Great people to deal with easy and professional

Darrell C. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
5.0

Customer did not leave a comment.

terry B. 
Rating:
5.0

I have no suggestions other than to keep up the great work. The young woman who helped me was great and deserving of recognition. She helped hook up the auto transport trailer and did an excellent job! Thank you. I wish I could remember her name.

OWEN M. 
Rating:
5.0

Dropped off after hours but appreciate available access for holiday Sunday

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Shirley P. 
Rating:
5.0

Super nice guys ! Very helpful.

Shane T. 
Rating:
5.0

Customer did not leave a comment.

Aaron N. 
Rating:
3.0

Make the check-in process easier and faster! It only took me about ten minutes at pick-up, but about 35 minutes at check-in.

Carla O. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Everyone we talked with was very nice and helpful.

Matthew E. 
Rating:
3.0

Check window shield wipers they were bad

Cheryl A. 
Rating:
5.0

Very nice place and pleasant people to work with.

russell P. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
5.0

Customer did not leave a comment.

Cassandra P. 
Rating:
5.0

Customer did not leave a comment.

Roselma L. 
Rating:
5.0

Great job!

Mark M. 
Rating:
5.0

Service was great. Employees were very friendly and helpful. The uhaul equipment worked great. I highly recommend renting uhaul equipment from this location.

ALLEN K. 
Rating:
5.0

Great customer service, friendly.

Brian P. 
Rating:
5.0

Cannot think of a thing.

HAROLD H. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah J. 
Rating:
4.0

Customer did not leave a comment.

Damian R. 
Rating:
4.0

They did a good job in checking in

donald S. 
Rating:
3.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

The woman that helped us was very nice

Geri P. 
Rating:
5.0

Customer did not leave a comment.

Bernard R. 
Rating:
4.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

The equipment I rented had a flat tire and Joe was extremely helpful and efficient at getting the trailer ready. He answered all of my questions thoroughly and with a smile. Very impressed with this young man.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

DANNY K. 
Rating:
3.0

Customer did not leave a comment.

Taylor Z.  |  First Impressions 
Rating:
5.0

great service

sheri s.  |  First Impressions 
Rating:
5.0

Great customer service

shannon p.  |  First Impressions 
No reviews have been submitted for this location.

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