Customer Reviews for U-Haul Moving & Storage of Saint Joseph

3631 comentarios

1717 N Belt Hwy   Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)

(816) 232-2677

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 232-2677

1717 N Belt Hwy
Saint Joseph, MO 64506
(1/2 Mile N Of Frederick on N Belt HWY)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

TAMMY M. 
Clasificación:
3.0

Registered on-line and submitted subsequent license copy and made the credit card payment. Had to go through the whole process again at the rental location. What was the point of the on-line registration if it was not valid?

Danny L. 
Clasificación:
5.0

Fast. Efficient. Friendly.

Jon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralea S. 
Clasificación:
4.0

Still waiting on refund because I didn't use estimated miles

Katie K. 
Clasificación:
5.0

Nothing! The individuals at this location were amazing!!!

Susanna V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sarah E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohammad H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly O. 
Clasificación:
5.0

Everything was great!

Ronald R. 
Clasificación:
5.0

Always clean and very efficient. Excellent staff. The only place I'll go for rental.

Roselma L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia S. 
Clasificación:
3.0

The bill amount that was agreed on over the phone was not the amount that was charged. The app did not work to check the truck in or out. It was a very inconvenient process that added to the stress of the move.

Kayla C. 
Clasificación:
3.0

The receiving store was easy to deal with but will not recommend u haul to anyone

TREVOR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy B. 
Clasificación:
5.0

Great experience as always. Keep up the good work.

Demario H. 
Clasificación:
5.0

nothing at all. the people are fabulous. 5 Star service.

John M. 
Clasificación:
2.0

The wait time was horrible. The clerk was friendly.

Jeremy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

The staff were wonderful. Made renting a truck quick and easy. Annie and DeAnn(?) were especially great.

Janet A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn P. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN K. 
Clasificación:
4.0

Uhaul as a whole has gone downhill. Have had several issues with my last several rentals. Service issues, equipment issues, moving help issues, and app problems. Disputed fuel out level w2ith pictures and was still charged for fuel.

Charles C. 
Clasificación:
3.0

Easy area to drop off at.

Stephanie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK N. 
Clasificación:
1.0

I dropped off the trailer at abt 12:15 pm on 5/21 and told the associate there, he walked to look at trailer then never checked it in. I then 12 hours later saw on my account it showed as active rental and went and checked it in with Uhaul app. The manager there said the associate should of and did not do his job. Of course she did not offer a discount for the hassle! Shit service! You should refund the rental, its bullshit dealing with Uhaul.

Eric G. 
Clasificación:
5.0

GREAT PEOPLE AND GREAT SERVICE!

Bryan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Fumi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER C. 
Clasificación:
5.0

The cab of the truck smelled horrible, and needed wiped out. It seems a dog must have been in the cab before my rental because of the smell and the slobber that was left on the windows.

Brandon S. 
Clasificación:
5.0

The in person check in process was quick and easy, the equipment was clean and worked well, checking back in upon return was well marked and staff was immediately available. All good.

Lori W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teri T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph C. 
Clasificación:
5.0

The lady I got the rental was the best help I could have asked for !! She went way above and beyond the job to help

Rodney L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary M. 
Clasificación:
5.0

It was extremely difficult to have ordered your truck well in advance, but to be told that they don't have a 26 truck and you have to put your 3 Bedroom house with a finished basement into a 20 truck. Unfortunately, I was forced to make two trips and that wasn't fun!!!

Barbara B. 
Clasificación:
3.0

More friendly customer associates

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

The ratchet strap on the left front tire kept sliding off. necessitating frequent stops to re-secure. There needs to be a stop on the slide belt tightener to keep it from moving from side to side, so it stays centered on the tire and the belt remains in place on the tire!

CHESTER F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jimmie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyson M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
4.0

The process was efficient. The staff was friendly and informative. The vehicle was clean and worked well.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD S. 
Clasificación:
5.0

Nothing. Annie and team are wonderful!

Sarah T. 
Clasificación:
5.0

Your inperson people are very helpful. Your phone customer service is terrible once again. The folks at the drop off location could not help me with my over charge problem because they too could not get through on your customer service line. I like uhaul & would use you all again, but I'm not at all pleased with your phone customer service.

RONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miranda R. 
Clasificación:
4.0

When I reserved online I put drop off location at another site, upon arrival learned I was not able to do this. Wait time stunk as several people there at same time.

Terry C. 
Clasificación:
5.0

everything was handled professionally an the employee who helped me was top notch. thank you

Charles M. 
Clasificación:
3.0

I was told the truck had 7/8 of a tank of gas. But actually it had 3/4 of a tank of gas. It was my fault I didn't check the gage before I left. I only put 6 miles on the truck the whole time I used it. I put 4.6 gallons of fuel back in it at a cost of $12.05. I explained everything to the girl who I returned it too and she said that the fuel I put in it was just fine. Then I noticed another charge on my credit card for $4.63. Obviously I hadn't put enough gas in the truck so they charged me for another gallon. So to hell with you fucking crooks! Will never use you again for anything. And I'm going to tell others about my experience and I'll post it on social media too. So go to hell you crooks.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANETTE D. 
Clasificación:
2.0

No service. Wasn't spoken too. Did return on my phone as worker was trying to help customer before us. Same online or reservation issues?? Tired of just standing there.

BRYAN T. 
Clasificación:
5.0

The staff was very friendly and helpful.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
4.0

Not a single thing these guys helped me every step of the way they were nothing by understanding when I needed More time to move my stuff all around stellar customer service would highly recommend to anyone who asks

Joseph V. 
Clasificación:
5.0

Great service great staff and attitudes

Victoria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAILEY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

The floor on drivers side was a little dirty looked like from shoes when i got it, but not bad

Cecilia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DINA M. 
Clasificación:
5.0

No improvement. Taylor was the best

Kurtis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLTEN M. 
Clasificación:
2.0

Service trailers a little better and have employees check. And make sure everything works before take off because the trailer I rented today was not hooked to my trailer hitch all the way and messed up my trailer hitch ball

Devin T. 
Clasificación:
5.0

The return of my truck was very quick and I had left part of my gps in the truck and went back and they had it available for me. Very good service by U-Haul. I prefer U-haul

Karen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd R. 
Clasificación:
5.0

Staff unfortunately disrespected customers by not wearing masks or providing antibacterial wipes when providing service.

Jeff C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
2.0

Our experience (local rental) was very disappointing...there was only 1 person manning the desk with a dozen people trying to pick up trucks. The truck was a 15' unit that was very rough riding and road/wind noise was terrible. Had to raise your voice to talk to my wife, even at 35 mph. Checkout person did not load the moving pads so had to make changes at destination. Same situation when we returned truck-only 1 person doing check-ins and it took forever. I have used numerous rental trucks and never had one this pitiful. Cannot recommend U-Haul to anyone. `

Randy J. 
Clasificación:
5.0

Plenty of equipment and very friendly and professional people

Raul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah T. 
Clasificación:
5.0

Make sure equipment is ready for rental

TAMMY S. 
Clasificación:
3.0

Brakes on truck were spongy. Office had owners pet in the store no masks

David W. 
Clasificación:
3.0

I was told that the printer was out of ink so they emailed me the contract. It was unreadable. :/

Sean W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Your staff was very helpful

Jonathan M. 
Clasificación:
1.0

Actually putting a dolly that we rented in the vehicle ! Still havent received our money back !!!!

Kevin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Compton L. 
Clasificación:
1.0

The manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receiving

Kelry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnte B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

meghan c.  |  Overall Experience 
Clasificación:
4.0

I had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.

Novetta K.  |  Overall Experience 
Clasificación:
5.0

The manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.

richard p.  |  Overall Experience 
Clasificación:
5.0

Ricky and the staff at this location are the best. Very professional, courteous and helpful.

Terry f.  |  Overall Experience 
Clasificación:
3.0

The check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the $4.00 for going over mileage.

Novetta K.  |  First Impressions 
Clasificación:
5.0

I have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.

LEE T.  |  First Impressions 
Clasificación:
2.0

Having to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.

angela l.  |  Overall Experience 
Clasificación:
5.0

Rented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.

Terry f.  |  First Impressions 
Clasificación:
5.0

Great experience.

Paul H.  |  Overall Experience 
Clasificación:
5.0

The customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.

Amy F.  |  First Impressions 
Clasificación:
5.0

Great service

Carlos J.  |  Overall Experience 
Clasificación:
5.0

great service

sheri s.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

shannon p.  |  First Impressions 
Clasificación:
5.0

Used a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!

Phylicia H.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Roxanne N.  |  First Impressions 
Clasificación:
5.0

Great service by the local team, the storage unit and truck rental were done with quite ease.

Carlos J.  |  First Impressions 
Clasificación:
5.0

Very helpful

john s.  |  First Impressions 
Clasificación:
5.0

The staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.

Belinda K.  |  Overall Experience 
Clasificación:
5.0

Storage rental rates could offer more competitive prices with the local competition.

dereck d.  |  Overall Experience 
Clasificación:
1.0

They are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front

christina p. | Reservación
Clasificación:
5.0

Friendly & helpful staff.

dereck d. | Reservación
No se han enviado comentarios para esta ubicación.

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