Been using this location for business and personal use for well over 10years. Have had but 1 issues in the past. Pleasant and helpful staff.NICHOLAS K.
Customer Reviews for U-Haul Moving & Storage of Saginaw
Saginaw, MI 48603
(Btwn Mccarty & Shattuck)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RUBEN LENARD I.
El cliente no dejó un comentario.REGINALD S.
Courteous, helpful, friendly, professionalJohn D.
We've rented the 26' truck from the Bay Rd. Store in Saginaw, MI, to transport our chairs, music stands and percussion equipment for most of June, all of July and the first week of August. Wendy knows me by name, and the service we've received over the last 9 summers is excellent! We had no problems this summer except the ramp got stuck off track and wouldn't go in the last few inches one night. I drove over to the store in the morning, and Tracy, I believe, quickly crawled under the truck and got it back on track for us.NANCY JO T.
El cliente no dejó un comentario.MICHAEL S.
There is nothing about U Haul I would recommend to anyone. Disorganized, overpriced, rude, unhelpful, and seems overall shady.Terry C.
El cliente no dejó un comentario.Larry K.
El cliente no dejó un comentario.RYAN L.
Truck was not cleaned at all, pop bottles everywhere, inside smelled like weed, and saw a nugget of weed in the truck.CHRISTOPHER T.
El cliente no dejó un comentario.THOMAS VINCENT W.
Outside of employee control (they were amazing and friendly) the computers were down a little over an hour creating an unbearable wait time. (Please keep better maintenance of your system - uhaul) In addition, the truck received had food in the seats and across the floor. (Let's try to get this cleaned up in advanced next timeâ€¦ wasn't a fan of the McDonald's fry I found stuck to my ass when arriving home to load the truck) The ladies at the counter (Tracy and Wendy) did a beautiful job with what they could though considering the system was down.MAXIMUS ANTHONY- B.
El cliente no dejó un comentario.DOUGLAS ROBERT W.
Casey had a great attitude and she moved with a sense of urgency.SHAWN PATRICK F.
El cliente no dejó un comentario.MYLA DESHAWN S.
El cliente no dejó un comentario.Jody V.
El cliente no dejó un comentario.IYSHA KTYSHA M.
Was out of way but had to catch early flight. When I arrived staff directed me where to park it and by the time I'd unhooked they had check in done and released to go.James W.
El cliente no dejó un comentario.Kathy C.
El cliente no dejó un comentario.Jacqueline A.
They should let the customer know that the smaller trucks do not have rampsBRIAN SCOTT P.
Not much really and the best part of this move was with the Saginaw bay road store and Wendy weir and Tracy. They were wonderful and the absolute best and I would hope everyone has the pleasure to work with them on their move.David D.
El cliente no dejó un comentario.TIFFANY N.
El cliente no dejó un comentario.Constance S.
We had a horrible experience with uhaul due to the corporation and no the workers. I made the Uhaul reservation in June to have a truck pick up in Lansing. We received a call that week and said we are to pick up the truck in Lansing by 5pm. We go to the store that day and they tell us that uhaul double booked and they do not have a truck for us. Horrible!! That should not happen! Luckliy Kaylee at the Waverly Lansing store called around and got us a truck 100 MILES FROM OUR HOME!!! I appreciate everything that Kaylee did. She helped us so much and was so patient and professional. I blame the uhaul corporation for such a ridiculous mess up. We had to travel 1.5 hours away from our home and back that night AND pack the truck. Unacceptable. Even with all the wonderful customer service, we will not be going back to uhaul for our moving needs.BETH B.
El cliente no dejó un comentario.PAUL STANLEY C.
Great drop off location... well organized and on my way in no time.Wayne K.
Truck seemed to use much more gas than normal.BRENDA SUE M.
The trailer malfunctioned and resulted in the door being stuck open and having to unload everything in the middle of a rainstorm. They then would not allow us to change the drop off location and fully expected us to drive an open trailer across states for drop off. Luckily, we were able to get the door to come loose, and the drive was not as bad as it could have been. But the workers at this location were very unpleasant to work with and had no flexibility in making a situation with their faulty equipment right. I will never use this uhaul location again, and do not recommend them to anyone making a serious/long move. If something goes wrong, they will not work with you. In the future, I would recommend having some kind of flexibility for your customers, and maybe some sympathy when things go wrong. I know your job is likely stressful, as dealing with customers who are moving has got to be difficult. But an ounce of sympathy/customer service can go a really long way.Hope M.
El cliente no dejó un comentario.PETER STEVEN M.
El cliente no dejó un comentario.KEIANNA MONIQUE- H.
El cliente no dejó un comentario.jenna N.
El cliente no dejó un comentario.BARBARA NELL W.
El cliente no dejó un comentario.Danielle S.
I reserved a U-Haul on two separate occasions from bay cycle in Bay City Michigan. Both times I went to that location to pick up and there was no truck there. I was able to locate a truck in Saginaw to fill the need. I was pretty upset at the level of complicated service I received. I was able to be helped by someone at the grand rental station in Bay City Michigan who was able to reserve the truck inSaginaw for me. The quality of the truck was OK. I was a little concerned because the check engine light was on from the moment I got in till I dropped it off and the drivers mirror blew around in the wind which made it hard to change lanes or back up. OccasionRyan H.
El cliente no dejó un comentario.JUSTIN WILLIAM C.
El cliente no dejó un comentario.MARK ROBERT S.
Give her a raise$$$$JASON V.
El cliente no dejó un comentario.BETTY JEAN C.
Trailer could have been swept out, but it did not affect what I was hauling.RANDY RICHARD F.
El cliente no dejó un comentario.ROSANNE KATHLEEN S.
I was under some stressed because of my trailer wasn't available. But once i call UHAUL the stress lifted and i was able to complete my order abd made a happy customer. So this help me, helped my customer and help UHAUL.. Thank you Billie DaltonBILLIE D.
El cliente no dejó un comentario.JONATHON V.
I rented a 20" truck to haul purchased lumber. Easily fit the 16" boards with no hassle of tying everything down or having lumber hang over the bed of a pickup truck or trailer. The vehicle was clean and in great working order.JACOB RYAN W.
Excellent pricing and vehicles to get the job done.PETER A.
El cliente no dejó un comentario.Whitney S.
El cliente no dejó un comentario.JASON KEVIN M.
The owner was very friendly to me and everyone around me. While working with me, She addressed everyone without being rude or taking too long. The equipment went all the way to Wyoming and back with NO issues.PAUL ANTHONY M.
El cliente no dejó un comentario.Joseph H.
Minimize the amount of attempted sales online. I was going to use another service simply because I can't stand a website trying to sell me nine additional things.Jess R.
El cliente no dejó un comentario.Ahmad K.
Excellent customer serviceGEORGE R.
El cliente no dejó un comentario.Tom S.
El cliente no dejó un comentario.megan D.
Wendy is amazingOMAR H.
El cliente no dejó un comentario.Rachael C.
El cliente no dejó un comentario.TYLER CHARLES G.
El cliente no dejó un comentario.CIARA SHARIECE D.
Check in and out was very smooth and problem free. It was very affordable for my needs.MINNIE LEE B.
El cliente no dejó un comentario.Paula G.
I was very satisfied with the moving truck & equipment & the awesome customer service that I received. A+ ratingCRYSTAL MARIE M.
NadaLULA BERTHA C.
El cliente no dejó un comentario.Seth H.
El cliente no dejó un comentario.THOMAS LEE H.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.Archie L.
Guys working were very helpful. Had a problem with the lights and they helped figure out is was just a blown fuse.Francis W.
El cliente no dejó un comentario.PETER STEVEN M.
The whole team was excellent... from taking care of the paperwork inside, to helping us trouble shoot our trailer light harness and get things working correctly ! We will definantly use them again and again! : )DOMINGO V.
Mr.Kelly and his team are making a huge difference! Thank you for a great experience!MATTHEW ADAM G.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Robert B.
Customer service was fantastic. Very knowledgeable and friendly!PAUL JOSEPH O.
El cliente no dejó un comentario.JEREMY LEONARD G.
Gas gauge wouldn't respond when trying to fill up gas to half tank. Waited and waited and ended up over filling vehicle to 3/4 tank.. malfunctioning/delayed has gauge Also, drop off location experience wasnt well. Wouldn't let me check out after hours online or my app. Was trying to check out myself to avoid $20 check out fee. Wouldn't work for me, cost me additional money. Not happy about that either. Not user friendly check out after hours process.DARRELL PAUL B.
Alex waa was awesome!Jason V.
NaPASSION MONNIC E.
Hire more people to work so you don't have to wait so long for assistance and hire someone to answer the phone, this way when in a crunch or just need a question answered you don't have to wait for hours to get ahold of the company and be on your way.Rose R.
El cliente no dejó un comentario.AMY MARIE A.
El cliente no dejó un comentario.Katie C.
El cliente no dejó un comentario.DANIEL MICHAEL H.
El cliente no dejó un comentario.BRANDEN Y.
My experience was quick, efficient, and pleasant. I was shocked at how smooth it was. I am quite pleased and will definitely use the again if possible!JONATHAN DILLARD D.
El cliente no dejó un comentario.DAVID ERIC S.
El cliente no dejó un comentario.Kathleen C.
El cliente no dejó un comentario.KENNETH PETER B.
You made the whole process easy, thank youPATTI JO K.
Kind of expensive for a weekly local truck rental.Tom S.
El cliente no dejó un comentario.MARK TIMOTHY S.
El cliente no dejó un comentario.Sean H.
Could not get live person on the phone. Called several times during the day and no answer. Finally had to make reservation via the computer.THOMAS JOHN H.
Your trucks are very loud in the cab. Otherwise, the trucks are comfortable and easy to drive. They worked very well for the cost.James B.
The low tire pressure light came on two times while driving. I would think tire pressure would be one of the top things to check before renting out the truck. I stopped and inspected the tires and they appeared to be inflated so continued driving. Other than that the rental was smooth and the tuck was clean.MICHAEL J.
El cliente no dejó un comentario.GENE ALLEN F.
El cliente no dejó un comentario.BRADLEY M.
El cliente no dejó un comentario.Constantine A.
El cliente no dejó un comentario.SEAN LORING B.
El cliente no dejó un comentario.Jennifer A.
El cliente no dejó un comentario.LINDSEY NICOLE L.
El cliente no dejó un comentario.ANNA LOUISE K.
Wendy is the best! And all of her employees are the best!carlos s. | Overall Experience
The U-Haul personnel were professionals and courteous. They knew their job well.Russell S. | First Impressions
Great place and staff... but outside in the winter is a slip and fall begging to happen. The entire area behind the building is not salted and barely plowed it seems. Almost fell several times.Zachary D. | Overall Experience
El cliente no dejó un comentario.rhonda c. | Overall Experience
Everyone was friendly but my card never worked so I would always have to go in and each time have to wait while they tried ti fix it until finally they would let me in themselves. It was super frustrating especially when I wast tying to grab something quick.Sarah M. | Overall Experience
El cliente no dejó un comentario.Tom B. | Overall Experience
I did my storage unit online. However I was charged 4 times.went there discussed Iraq and he said I had to wait for the next business day and this was Saturday. Then after my First load because I'm currently in a law suite I took pictures befor and after I left and the first trip! Came back and things where different. Bulta where missing and the storage unit next to me has a unit with electricity running from it to my unit. I spoke the manager about it and she told me The was medication and a fridge that needed to be ran in that unit. Then I told her that just seemed weird because we where not allowed to to that. She said they paid extra and there was a camera in the unit as well. Well why do u need a camera in the unit of you ha e them in ever corner or hall of th storage place? Little writes to me. I asked to change units and I did. Came back to the new unit and same thing. My property where moved and the structure of my unit was different. Very strange and in easy. The workers keep saying no one can get in so it makes me question is it the employees who are messing with the units themself! After I complained manager was very rude and said I couldn't do anything unless I had pictures. I told her yes and she got mad and Walked off. Why would you be so mad at me about figuring out why things are being messed with? I didn't want to question any more and could tell she was not interested in my Issue the manager that is. Then they guy that helped me Saturday was nice but when I went on Monday to address my Fees still on there him hisself gor mad and said whatever and walked away.Amber W. | First Impressions
The General Manager, Wendy, was super helpful & pleasant to work with! The process went very smoothly & quickly! The storage faciluty was immaculate! ¡Gracias!Amy B. | Overall Experience
El cliente no dejó un comentario.nicole s. | Overall Experience
El cliente no dejó un comentario.Eddie S. | Overall Experience
Top notch! Very impressed with the service!Jeffery P. | Overall Experience
Wendy and Saginaw team are great! Extremely knowledgeable, friendly, go well above and beyond in customer service.Kim B. | Overall Experience
Nothing elseerika b. | Overall Experience
Thank you Wendy. Wish you were a teacher here and all U-Haul facilities across the USA for EXCELLENT customer service. unit 1625brandon m. | Overall Experience
Wendy and service team at this location are the best. Go above and beyond Very friendly and helpful Made our experience go smoothlyKim B. | First Impressions
This is a nice facility.Daniel C. | Overall Experience
Very accommodatingBarbara T. | First Impressions
Good folks here.Daniel C. | First Impressions
Thank you Tracy for all of your help! Thank you for making sure I was well taken care of and had everything I needed!!!staci t. | First Impressions
Very helpful! Pleased!Barbara R. | First Impressions
Friendly, energetic and HELPFUL staff here! The storage facility itself is very very clean inside, and the security appears excellent.Wes S. | First Impressions
Servicios adicionales en esta ubicación
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