Customer Reviews for U-Haul Moving & Storage of Safe Harbor

3,889 comentarios

9208 Westmoreland Rd   Cornelius, NC 28031

(704) 655-8312

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 655-8312

9208 Westmoreland Rd
Cornelius, NC 28031

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Except if manager is there

John P. 
Rating:
4.0

Customer did not leave a comment.

Dale F. 
Rating:
5.0

Customer did not leave a comment.

JURIJ H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE FRITZ W. 
Rating:
4.0

The location itself was fine but after having scheduled a reservation and having to travel to another city was not cool. My move time got thrown way off.

Tamika R. 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  Overall Experience 
Rating:
5.0

I needed a car hauler to tow my my broken down car. I was very well taken care of by this great young man. Tyler was not only very professional, but also went above and beyond his assigned duties to ensure he accommodated my needs in a time of crisis. He called other branches to find out if they had the right equipment for me. He was diligent, capable and empathetic. He is definitely a great asset to the company.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

GWYNDOLAN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

I didn't get the lady at the desk name, but she made it so easy and quick. This was the best move-in experience I've had.

Kashima W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

Gary S.  |  Overall Experience 
Rating:
5.0

Associate{Taylor} was very helpful , kind, courteous

VINCENT W. 
Rating:
5.0

Customer did not leave a comment.

Lisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Irma S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Eric P.  |  First Impressions 
Rating:
5.0

Taylor is always awesome.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

Customer did not leave a comment.

Teri P. 
Rating:
1.0

Hattie Bellamy is one of the most rudest people I have met in an excess of 15 years. She was rude to me the moment I walked in and I told her that she shouldn't treat customer rudely. She proceeded to tell me I can go elsewhere. The truck was dirty on the outside and the service at this location has plummeted.

Martin W. 
Rating:
1.0

Hi! I've either moved or helped move someone 3-4 times since March of 2021. Each time we've issued U-Haul and had no complaints. This time, however, was different. Here are my list of concerns and complaints: 1) I arrived at my Pick - Up location at 11:48 AM with a pick - up time of 12:00 PM. My truck was no where to be found. The location of my truck was WAY off. I chose contactless pick - up but had to go inside to even locate my truck. 2) When I finally did locate my truck they had 4 trucks each parked 4 inches apart. (Please review their camera footage if proof is needed!) not only that, my truck had a dumpster right behind it and literally 1 inch for margin of error. So I had to go BACK up front to get assistance again. 3) WE DIDN'T EVEN GET THE RIGHT TRUCK! The front desk lady took multiple keys with her because even she couldn't get my truck unstuck. She finally pulls up a raggedy 26 foot truck that had trash in the front seat. (Coffee cups, swisher sweets plastic, and crumbs.) So I'm not sure if this truck hadn't been cleaned yet because they were rushed but that shouldn't be an excuse. COVID is real and all rentals should be sanitized before the next renter can take it. COVID is another reason I chose CONTACTLESS pick - up… but we see how that turned out. 4) I didn't get my swapped out truck, new reservation info, or keys until 1:08 PM!!! An HOUR after my pick - up time. If I wanted it at 1 PM I would have chose 1 PM. Proof is the text message I received at 1:10PM that had all the new info. 5) When I called and reserved my order they told me - “You'll get the first 30 miles free and each mile after that is $0.79.” Could someone tell me why I was charged for 92 miles at $0.99 / mile?? Based on my calculations I should have been charged $48.98 92 miles - 30 miles = 62 miles 62 miles x $0.79 a mile = $48.98 I was charged $91.08, almost DOUBLE what was quoted. This experience has been the WORST I've ever had.

Jerel A. 
Rating:
5.0

Customer did not leave a comment.

Jillian E. 
Rating:
4.0

The truck drove well. The only thing I noticed was the passenger mirror was pushed to show the edge of road which made it awkward to back up.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
4.0

helpful staff - easy drop off process

Robert A. 
Rating:
3.0

Have more than one employee on a busy Saturday morning!

James M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Again, the issue is the U-haul app. The damn thing doesn't work. I tried multiple times to upload a picture of the odometer but it would not upload. I spent over an hour trying to return the truck.

MONTIE B. 
Rating:
3.0

Limited staff, elongated wait to secure vehicle that was previously reserved. Arrived on time but had to wait 30 minutes to get vehicle.

James J. 
Rating:
5.0

Great service. Great facilities

Craig H.  |  First Impressions 
Rating:
3.0

Ensure personnel have a working understanding of the reservation system . I had a reservation made online, but when arrived to pick up was told the unit was not there. Soon , another seasoned employee found what I came there for and all worked out. It did however use approx 45 minutes extra of my time.

GRADY A. 
Rating:
3.0

Trying to log into the system to set up my account prior to check-in was awful.

Michael N.  |  First Impressions 
Rating:
3.0

Dog hair in the passenger seat and the truck didnt smell good as it used to

Martin W. 
Rating:
5.0

Customer did not leave a comment.

Kira A. 
Rating:
5.0

Customer did not leave a comment.

Russell M.  |  First Impressions 
Rating:
5.0

Taylor was has excellent customer service skills, very accommodating!

Russell M. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Maksim Z. 
Rating:
1.0

That time when they call you and say your truck will be ready at 7am, no need to call back if that works. Then you get an email the day before saying reservation is at 8:30. Then you get there and the truck is blocked by a bunch of other vans and it seems completely chaotic and disorganized. The employee there was apparently asked to open the building but doesn't have keys. Manager rolled in at 8:40ish and seemed like a real peach. No wonder the team member quit as I was walking out the door. Uhaul mileage and gas wasn't marked correctly in the system. Wouldn't let me upload the photo so they were supposed to manually enter it in the system and marked it wrong. What a disaster of a location. On a positive note, there was a lady wearing a general manager shirt who was opening the doors and leaving to go to open another location. She was really professional and friendly.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

CASEY P. 
Rating:
4.0

Staff was very helpful. But could use more help. Understaffed.

Bill S.  |  First Impressions 
Rating:
4.0

No easy parking for my car. I will probably look for another vendor next time. Also, I was clearly interrupting the person behind the counter - he was busy and I should have

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Beth M. 
Rating:
5.0

Amazing owner who was very helpful, courteous, and nice. Very clean equipment and location. Quick and easy in and out.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

The person who rented the vehicle to me was extremely helpful. Great Customer service

Abhijit K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

Brian B.  |  First Impressions 
Rating:
5.0

The staff at the location on Westmorland Avenue in Cornelius were very helpful and friendly.

CHRISTIAN T. 
Rating:
5.0

Customer did not leave a comment.

Eric I. 
Rating:
5.0

Rented an auto hauler and was completely pleased with the equipment and the personnel. I would highly recommend this dealer

CARL H. 
Rating:
3.0

I’ve transferred to a different storage unit that has 24 hour access, is well lighted (my last unit inside is dark) and one that is kept cooler. Our family has had multiple storage units with you, at this location, for about 4 years; when our temp control a/c was out for months, you did not notify us about the situation. When we discovered it by visitation, you would not discount our temp control rental. Quite a few items are ruined due to heat exposure of our units. The last straw was checking out yesterday a day past our monthly renewal and NO prorated refund. There is no one to talk to per phone or email in the office. Communications are dead since Karen Moore departed. She was a caring, devoted employee that kept this location in top order. What a loss. I’m disappointed with your direction of your company.

Shaun S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

Not charge people again after they used to uhaul correctly and in a great and fashionable timely manner. I already paid my way. And y'all are trying to charge me basically for another day. So I'm very disappointed. I have been using U-Haul‘s for the past four days and not once have I had this problem I have always turned it back in on time and I always put the gas back. So that's a problem for y'all to fix. I never had an experience like this before.

TRINITY M. 
Rating:
5.0

Everything went fine. Just rented an appliance cart.

Kelly G. 
Rating:
5.0

Jonathan was fantastic and helped us with choosing the correct vehicle for the job - he had a wonderful personality.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

ERIC I. 
Rating:
4.0

Customer did not leave a comment.

christine s.  |  Overall Experience 
Rating:
5.0

Overall had a terrible experience with U-Haul. However, the gentleman at this specific location did what they could to help me out, I appreciate how kind they were. I'm still not happy with my experience, but the people working this location made my day much less stressful! I would recommend if anyone absolutely needs to use U-Haul that they go to this location.

EMILY C. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Stacy N.  |  First Impressions 
Rating:
5.0

Keep up the good work.

DONALD P. 
Rating:
5.0

Will return

Todd G. 
Rating:
5.0

Taylor is professional, funny and quick witted. I was helped fast and had no issues with the return. I'll be renting from here again very soon.

Phillip M. 
Rating:
1.0

Uhaul wasn't where I ordered it, you notified me two days before pickup Uhaul size I wanted wasn't available, you notified me two days before pickup 45 minute wait on hold to speak with you, I finally gave up Uhaul wasn't available morning of pickup. Had to wait an extra hour with movers standing by Will be recommending my friends avoid uhaul for their moves. 45 minutes on hold, really!?

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Lucas L. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Friendly courteous staff, facility clean, easy access, great customer service.

Diana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
5.0

Customer did not leave a comment.

Ethan A. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Nothing; everything was perfect. It was exceptional! Everyone on the team was kind and very helpful. We really appreciated it. Thank you!

STEVEN V. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Gail F. 
Rating:
5.0

Friendly staff. Convenient location. Great rates.

Angelo G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Friendly and professional service

BRISTINA P. 
Rating:
1.0

This place is never available by phone. I have waited up to an hour to speak with someone and they said I have to contact directly. That was the number I dialed!! I have always had to wait in store for a live person to appear. I arrived 15min before closing door was locked lites out. I was overcharged for a unit and still have got no resolution.

carla t.  |  Overall Experience 
Rating:
5.0

The attendant was helpful and polite.

David N. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

Staff is very helpful, and the process is quick and easy!! Highly recommend!

ANNA B. 
Rating:
4.0

Quick and easy

SAMUEL D. 
Rating:
5.0

Everything is very good

Aleksei S. 
Rating:
5.0

Robert, John, and Matt were all very professional, knowledgeable, and friendly during my reservation, pickup, and return of cargo van.

MARY LYN C. 
Rating:
5.0

Customer did not leave a comment.

MONTGEMORY W. 
Rating:
5.0

Loved your staff!

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Cecilia P. 
Rating:
5.0

very friendly staff members. excellent service

Sergey V. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Tyesia C.  |  Overall Experience 
Rating:
5.0

Great office! Very easy to pick up uhaul truck and go. I did have to come back due to the back door getting stuck. They were able to fix it for me. Thank you!

Julien G. 
Rating:
5.0

I think there is room for improvement in communication with customers because my car dolly was double booked.

BRON M. 
Rating:
5.0

Customer did not leave a comment.

clarence C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jack T. 
Rating:
5.0

Loved the customer service! Very efficient and professional!

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Shaharyar F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin W. 
Rating:
5.0

The young man who checked out the trailer to me on Saturday July 10th was exceptionally professional and personable!

Robert H. 
Rating:
5.0

Well...I thought the personal was kind and helpful. Got me in and out in a timely manner etc.

Vincent W. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
4.0

Site was completely understaffed with only ONE employee. Thank goodness we were first to get there as it was going to be a mess.

Todd H. 
Rating:
1.0

Customer did not leave a comment.

Aaron D. 
Rating:
4.0

Customer did not leave a comment.

Steven F.  |  First Impressions 
Rating:
5.0

Quite frankly, the best U-Haul experience I have ever had. The office staff were all warm and friendly. It was a perfect experience from the initial online reservation process all the way through to returning the trailer. Thank you very much! We will not hesitate to use this location in the future!

ANDREW S. 
Rating:
5.0

The staff was very helpful.

darryl s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernon B. 
Rating:
1.0

Horrible store hours, no space to return equipment and trailer I rented leaked water

PATRICK S. 
Rating:
5.0

A little confusion with availability of smaller unit but all worked out well.

Aline G.  |  Overall Experience 
Rating:
5.0

Excellent service

Blanca D.  |  First Impressions 
Rating:
5.0

This is my second time renting from this location and I will be back again! They have a good location and good hours that make it easy to pickup and return rentals. And the people working there are friendly and helpful.

Vincent L. 
Rating:
4.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

We love this location! Equipment is ready and in stock whenever we place an order!

Kelly H. 
Rating:
2.0

Truck rental was fine. I also had reserved a storage unit at this location. Had called week before arrival date to verify storage unit. Arrived at 7:00 a.m. only to find out the unit was not available. The staff said the unit was double booked and rented to someone else. Unbelievable! No other units available at this site in the size I needed.

William D. 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
5.0

Great customer service with inside staff!!

JESSICA T.  |  First Impressions 
Rating:
4.0

Prices seem high compared to what I am used to up north, but it is what it is. Clean, convenient and easy to get to from where I am staying

Joe B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaharyar F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

I don’t remember his name, but the guy working was extremely helpful and provided great customer service. He was dealing with multiple customers/situations when I arrived to pick up my uhaul (another person picking up a truck, a woman who’s car battery died while her car was parked outside her storage unit, and a man picking out boxes). He multitasked and prioritized well providing superb service to us all. When I arrived again to unload my truck in my unit, he was helpful answering my questions and provided quick service while being efficient again. I’ve had multiple experiences with other storage units and this was by far the best service I’ve had. I’m glad I chose this location and hope the person working is commended for his customer service. He was the guy working on the morning of 6/5.

Cameron S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEROY G.  |  First Impressions 
Rating:
5.0

It has been a privilege working with Robert and the team at westmoreland.

AJ T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE L.  |  Overall Experience 
Rating:
5.0

Both the site and the staff were very good!!

Eric P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fred C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
5.0

Both associates at this U-haul on Westmoreland Rd (5/15/21) were very friendly and helpful. John even took me to see the actual unit I was considering renting. Easy online process - no hassle! Appreciate the free lock!

Jeanne F.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Sophia E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

george h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deborah B.  |  Overall Experience 
Rating:
5.0

Really helpful and friendly staff, smooth move-in experience and VERY clean facility!

Lisa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAVAR M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isabella z.  |  First Impressions 
Rating:
5.0

Clean facility and friendly staff.

bob w.  |  First Impressions 
Rating:
5.0

Karen and her team are fantastic!! A pleasure to work with - thank you!!

DANIEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele D.  |  First Impressions 
Rating:
5.0

We had a wonderful experience setting up our storage unit. Karen Moore who is the epitome of professionalism, efficiency, and knowledge, helped us. She was also very friendly, which is nice; most customer service is not at that level. For this reason, I will recommend this U-Haul location.

Therese S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lary b.  |  First Impressions 
Rating:
5.0

We also used the recommended movers through uhaul. They were so professional, organized and amazing movers and packers. What a great experience!

Shaun S.  |  First Impressions 
Rating:
5.0

Great Staff!

Gary S.  |  First Impressions 
Rating:
5.0

My experience was outstanding Karen was very helpful

fred c.  |  First Impressions 
Rating:
5.0

This facility is the best! Karen Moore is one of the most customer friendly associates I have ever had the pleasure of working with.

newell b.  |  First Impressions 
No reviews have been submitted for this location.

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