Customer Reviews for U-Haul Moving & Storage of Saddle Brook

5,709 comentarios

210 US Hwy 46   Saddle Brook, NJ 07663
(W Of Gw Bridge)

(973) 478-2008

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(973) 478-2008

210 US Hwy 46
Saddle Brook, NJ 07663
(W Of Gw Bridge)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ADELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR P. 
Clasificación:
3.0

employees were very lazy and charge me for an extra day. employees did not check my equipment back in till the following day and tried to charge me

JASON L. 
Clasificación:
3.0

El cliente no dejó un comentario.

FRANCISCO J. 
Clasificación:
2.0

El cliente no dejó un comentario.

DONALD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

F Robert G. 
Clasificación:
3.0

The woman working at the counter in Saddle Brook were great. The guy in the lot was helpful. I had an issue before I got the truck and the customer service was also helpful. On return of the truck I feel I was overcharged. I brought the truck back with the right amount of gas and I was charged for gas anyway. These are the things that ruin your whole experience.

Matthew R. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROSA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

Very easy process, clean truck,affordable price

WANDER S. 
Clasificación:
1.0

there was only 1 person working the desk. she hooked the car tow to the truck and then told us that we had to hook the car by ourselves, we tried to do this for one hour and could not. we then went to tell her we did not know how to correctly get the car hook up. she came out and could not get the wheel harness to move she then went to get help for us. i will never go back there again. she was working alone and customers were walking out because of the long wait. .this delayed our trip

benjamin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA O. 
Clasificación:
5.0

Tiffini was so professional as is all your employees when I rent there.

NICHOLAS W. 
Clasificación:
5.0

They were very helpful, but as many business establishments now, under staffed.

Ken P. 
Clasificación:
3.0

I reserved the trailer on line for 24 hours. I was called by Claudio from saddle brook telling me I couldn't have it. and he said he was unable to help me any further. I was shocked , that you just would leave me hanging. to my surprise, I received a call. saying I could have the trailer the following morning 7am. at about that time I received a call from Claudio again stating I could not have the trailer. At that time I was furious, imagine being told as your enroute you cant have it? When I said I didn't need it for the full 24 hours, he let me have it. I take it for the allowable time, so I'm not rushed to return it for unforeseeable delays.

ANGELO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNELAWRENCE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHALAMAR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEANN P. 
Clasificación:
1.0

I rented a truck from saddle brook NJ and that was the worst experience I had in my life , I rented a truck in September 28 for 3 days and I ended up needing the truck more than 3 days and that's when the issue started , I had every day 100 phone calls to return the truck to the location and I told the lady that works there I need the truck more than 3 days because my closing got delayed and all of my furniture is inside the truck she kept calling every single day , so she called on October 8 screaming (you can listen to the recording) if I don't return the truck by 10 o'clock truck will be towed and hung up on me so I called her back to ask her what was her name and she said it's not important and hung up the phone again on me , so by 10 o'clock in the morning I see a towing truck coming to my property and towed the truck, like what kind of an employees you guys hire , it's a shame a large company like Uhaul hires people to treat their customers so poorly , you guys will be reported to the BBB negative reviews all over social media and you guys probably don't care about it .

AMER M. 
Clasificación:
2.0

Parking situation is absurd. I had to move my car twice due to no parking in the lot. There was a long line with only two people working!

Sean M. 
Clasificación:
4.0

A bit surprised at the gas charges and penalties for using 4 gallons of gas. Saddle brook facility is great though.

ROBERT V. 
Clasificación:
3.0

The online reservation told me to pick the truck up at the Passaic location. When I got there they told me they didn't have the truck because they don't do One Way rentals. I then had to go to Saddle Brook to get the same type of truck that was at the Passaic location. It took almost 45 minutes to have the truck's information transferred to this location and to finally get the keys.

JOHN A. 
Clasificación:
5.0

Everything went smoothly for me from the customer service, to the truck itself.

CINNAMON B. 
Clasificación:
1.0

Got bounced back in locations which wasted lots of my time and money(for extra mileage). Will use other vendors next time.

SEONGKYU K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FABIO O. 
Clasificación:
5.0

The store was so organized and clean. Tiffani, the manager and the others at the front desk had great customer service skills. The hidden hitch installation looks great! Second time I have been here to get a hitch installation (5 year ago). Service is still excellent!

Sandra D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernabe A. 
Clasificación:
2.0

Uhaul associate at the front desk had auto transports on the lot but was unable to release it in the system. She had to call a manager to authorize the release of a reservation I had made. I asked the Uhaul associate at the front desk if there would be a charge for the Uhaul guy outside to hookup the auto transport to the Uhaul moving van and she said no. Well the Uhaul guy outside told us he charges clients anywhere between $25-$50 to connect the Uhaul auto transport to a Uhaul moving van. He charged me $35 cash! I did not have the time to dispute this additional charge or to go into inside and wait an additional 30 mins to a manager to help with this scam, which is what it seemed like to me.

ELENA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANDLY F. 
Clasificación:
5.0

It was such a stress free process snd everyone I dealt with was super friendly and helpful !!

LAURA G. 
Clasificación:
1.0

Tortellini over charged on all Unexplainable not authorize fees

TODD E. 
Clasificación:
5.0

I forgot my EZ Pass tag in the window. The associate checked the van and found it saving me an immense amount of trouble dealing with EZ Pass if the tag needed to be replaced. This is the second rental I have used this location and both times the staff was pleasant and professional.

STEVEN D. 
Clasificación:
5.0

Everything went smooth as can be. Thanks.

Marcello P. 
Clasificación:
3.0

Very long line with one person. Truck was blocked in and had to wait to have someone move truck in front

JAY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR V. 
Clasificación:
5.0

All good

Jose H. 
Clasificación:
1.0

I rented a 10 foot truck 2 days before the date I needed it. The location called to say they don't have a truck to give me and offered me a van. I had to make numerous trips to get my my two bedroom moved with a 2 year old and 6 year old. Very unprofessional. I will Never use UHAUL again

KYLE M. 
Clasificación:
5.0

The inside of the van was clean, but seemed to have an oily residue allover. I didn't realize it until I stepped down onto the bumper and my foot immediately slipped and I went straight down. I caught myself with my hand which hurt for a while after and is now bruised. Thankfully my injury wasnt more serious, but the slip and fall was very dangerous. My recommendation is not to use oily cleaners, such as Armor All on the floor where people step.

Sonia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREYA P. 
Clasificación:
1.0

Ordered a trailer hitch but they put a more expensive one Never told me before it was on my car Not happy i order it and waited until they said it would be in about week

Walter M. 
Clasificación:
5.0

Continue doing the good work

LIONEL C. 
Clasificación:
2.0

The desk person always says "your trucks not compatible" and then tries to change my trucks year and model to work and gets mad when I tell him I'm not ok with this.. So I have to go online while waiting in the store, fill out my proper details then give him the reservation #. It's frustrating and annoying to say the least. The tow dolly I was issued had frayed straps so they were rough to slide into the slots. The fenders were bent and tires rubbed through (you can verify through their pictures) however the lot attendee is amazing and always positive.

RAMON C. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK H. 
Clasificación:
5.0

Great service from the staff

FRANCISCO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mladen B. 
Clasificación:
5.0

Fine as is !

PETER O. 
Clasificación:
5.0

Good service Convenient location

GARY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William R P. 
Clasificación:
5.0

Drop off after hours was a little bit difficult in that my phone was unable to determine my location and I was unable to go beyond that point.

JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DILBAG S. 
Clasificación:
5.0

Customer Service was excellent and very helpful and accommodating!

LAURA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMAN G. 
Clasificación:
5.0

This place has a wide selection everything you need to get moving or transport anything, box truck, pickup truck, different size trailer. The staff are friendly , and straightforward .

JOSE D. 
Clasificación:
5.0

I love love love the staff at this location and will continue to support as long as they are there. They are extremely well managed and the facility is extremely well Run. I rent there in the past at this location abs it was terrible and disorganized. Now it's excellent. Tiffany is the best and most effective manager this location has ever had!!!!

KEVIND W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANY T. 
Clasificación:
1.0

Bad place ever for car rental they scam for mileage and gas

EHAN B. 
Clasificación:
4.0

The return system needs to be updated….. the link would not allow me to do the return process on my phone

HASSANN W. 
Clasificación:
5.0

This place has everything and very kind persons

José Manuel C. 
Clasificación:
4.0

I didnt like truck's brakes, I do no believe they were normal. Other things okay

KERIM C. 
Clasificación:
1.0

I have property that was damaged and they never notified me and horrible customer service

FRANCISCO D.  |  Overall Experience 
Clasificación:
4.0

The rear on the vehicle we had was leaking from when we picked it up. I told the service man at the Saddle brook location. Also we received the truck with a quarter tank of fuel and returned it full.

MOSES O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
5.0

Excelente servicio

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas K. 
Clasificación:
5.0

All i needed easy and fast

RAULMIGUEL P. 
Clasificación:
1.0

Way to expensive

Samantha K. 
Clasificación:
1.0

My experience was horrible. The people who work there should not be on a role interacting with customers. The service I paid for was not performed and I am disputing the charges.

Suzanne S. 
Clasificación:
1.0

When I checked out the van, the manager was rude. Since I have an out of state license, he said I need 3 contact #s. I had given them my cell and my wife's cell. He wouldn't accept either my home landline or my local office # as the third #. I took a moment to consider who's # I could give as the 3rd #. He then told me to stop being "obstructionist" and just give him a 3rd #.

PETER B. 
Clasificación:
3.0

The whole online pickup thing is not super clear and took 45 mins from start to finish

Jordan M. 
Clasificación:
2.0

Customer service rep was very irritated that I showed up early for my trailer pick up. Yes, I was an hour early, my schedule changed a bit and you had 3 trailers sitting in your front lot!!! You're in the moving business, things change, timing isn't always perfect. Learn how to handle it better. Still....3...three...THREE...trailers available sitting there and is annoyed I'm early.

SAMMY C. 
Clasificación:
3.0

The online check in took almost 30 minutes to verify my information and when I eventually asked what was wrong I was told I needed a secondary contact to call which I had already put in. It then gave me issues putting in 4 different numbers as secondary contact options, before it finally excepted it.

Sarah N. 
Clasificación:
3.0

I was glad the location was open on Sunday, but I defeats the purpose of signing up for a remote rental on the website (which didn't work) The wait time on line at the location was a little too long. Need to get the reps to process the paperwork faster to get the line moving.

ALLEN E. 
Clasificación:
2.0

no one made sure that i got everything. no one walked me to the car. its the 1st time i rent. i deserve a little service.

GAL D. 
Clasificación:
3.0

I think the policy you have regarding gas refund is totally unfair. I put gas in the truck before I took my trip and came back with more than the amount I left with and I wasn't able to get none of that money back. It's like the customer loses out and company gains from the customers. Very disappointed!

YAHAIRA R. 
Clasificación:
5.0

Nothing at all. Experience was limited to just drop off. However, all was good during my small stay.

Jose J. 
Clasificación:
5.0

Tiffany Harris went above and beyond but do to system errors I had an issue.

Christian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR S. 
Clasificación:
5.0

The transaction process was so fast and professional I forgot I rented a uhaul

ANTONIO W. 
Clasificación:
5.0

I have used Uhaul a couple of times now, initially was frustrated about the way you do scheduling as it is not well explained (in terms of timelines and expectations and number of re-schedules). Having experienced the "regional" scheduling a couple of times now has helped my understanding, plus they were super helpful in locking in a good option- I now have an understanding and the confidence that the short term scheduling works.

WAYNELEE D. 
Clasificación:
5.0

My most outstanding experience ever.. the truck was clean and new... definitely would recommend this location . Customer service was great too.

PAUL H. 
Clasificación:
3.0

Wish I knew that the trailer didn't go in reverse, ended up letting it sit in my driveway because I was in a rush; went to buy tires for my trailer and then had to still pay for the one rented; the truck I rented on the other hand is a beast and I'm grateful I've got it for another few days

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

JENDY C. 
Clasificación:
5.0

Evrerything was perfect. People were nice and professional. Van was great. Only issue I have is the fuel. The gauge was just on full. I traveled no more than 15 miles. When I filled it it took over 5 gallons of gas before I stopped it. Almost 20 dollars. Now the gauge went way past full. This is probably my inexperience with renting but have to wonder.

Paul L. 
Clasificación:
5.0

Friendly Workers

RAMON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAEJU K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAKHABER L. 
Clasificación:
5.0

Everything was perfect

ziauddin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AILEEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VUKASIN V. 
Clasificación:
3.0

no elevator is a problem.

Maksym o.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Arpad C.  |  Overall Experience 
Clasificación:
5.0

Todo estuvo perfecto en el recibo del vehículo en Minnesota y el personal súper atentos. La devolución del track y tower no fue para nada agradable. Como clienta mujer esperaba mayor amabilidad en la entrega y no que tenía que saber como desengranar el camión del remolque que venía con mi carro. Yo venía de conducir 20 horas para encontrarme con semejante cuento. Los que recibieron el vehículo dijeron que eso no les correspondía hacerlo y que yo debía pagar un fee si quería que ellos lo hicieran. Yo respondí que no tenía conocimiento de ello pues en mi contrato no decía nada de esas tarifas extra pero que si estaba establecido en el sistema yo lo pagaba y finalmente no lo cargaron. Creo que solo tiraron el aventón. Ese detalle genera desconfianza. No me pareció honesto de esos dos empleados en Saddle Brook.

Diana D.  |  First Impressions 
Clasificación:
3.0

No elevator to get to second floor, and having to sign in twice at 2 keypads suck too

Troy M.  |  First Impressions 
Clasificación:
3.0

I was a little upset that you didn't acknowledge that I moved out on July 4th and did not owe for the month of July. Other than that it was a good experience and I would use you again in the future if need be

CARLA C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanesha b.  |  First Impressions 
Clasificación:
5.0

Very satisfied Devin is a very professional Manager easy to talk too and helped with my needs at all times.

Ana S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH R.  |  First Impressions 
Clasificación:
2.0

Horrible! I didn't even move in after I saw the circumstances of the facility. It was dirty and the employees kept harrassing me for payment when I didn't even use the services

Giuseppina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon N.  |  First Impressions 
Clasificación:
4.0

The place could use a freight elevator

vince b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KECIA B.  |  Overall Experience 
Clasificación:
2.0

It was dirty trash and food everywhere. There was broken glass. Never ever ever again

Giuseppina S.  |  First Impressions 
Clasificación:
5.0

Excellent service! Only downside was that my unit was on a 2nd floor. It was challenging to carry furniture or heavy boxes up/down stairs and a ramp:-/

Jennifer V.  |  Overall Experience 
Clasificación:
3.0

I hated the fact that there's no elevator. My storage is on the second floor and I'm older which makes it very hard. The employees were very kind and extremely helpful

KECIA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzette T.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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