Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I didnt like truck's brakes, I do no believe they were normal. Other things okay
KERIM C.
Clasificación:
1.0
I have property that was damaged and they never notified me and horrible customer service
FRANCISCO D.
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Overall Experience
Clasificación:
4.0
The rear on the vehicle we had was leaking from when we picked it up. I told the service man at the Saddle brook location. Also we received the truck with a quarter tank of fuel and returned it full.
MOSES O.
Clasificación:
5.0
El cliente no dejó un comentario.
ANITA P.
Clasificación:
5.0
El cliente no dejó un comentario.
NICHOLAS W.
Clasificación:
5.0
El cliente no dejó un comentario.
Patrick M.
Clasificación:
5.0
El cliente no dejó un comentario.
JOSHUA M.
Clasificación:
5.0
Excelente servicio
MICHAEL M.
Clasificación:
4.0
El cliente no dejó un comentario.
Douglas K.
Clasificación:
5.0
All i needed easy and fast
RAULMIGUEL P.
Clasificación:
1.0
Way to expensive
Samantha K.
Clasificación:
1.0
My experience was horrible. The people who work there should not be on a role interacting with customers. The service I paid for was not performed and I am disputing the charges.
Suzanne S.
Clasificación:
1.0
When I checked out the van, the manager was rude. Since I have an out of state license, he said I need 3 contact #s. I had given them my cell and my wife's cell. He wouldn't accept either my home landline or my local office # as the third #. I took a moment to consider who's # I could give as the 3rd #. He then told me to stop being "obstructionist" and just give him a 3rd #.
PETER B.
Clasificación:
3.0
The whole online pickup thing is not super clear and took 45 mins from start to finish
Jordan M.
Clasificación:
2.0
Customer service rep was very irritated that I showed up early for my trailer pick up. Yes, I was an hour early, my schedule changed a bit and you had 3 trailers sitting in your front lot!!! You're in the moving business, things change, timing isn't always perfect. Learn how to handle it better. Still....3...three...THREE...trailers available sitting there and is annoyed I'm early.
SAMMY C.
Clasificación:
3.0
The online check in took almost 30 minutes to verify my information and when I eventually asked what was wrong I was told I needed a secondary contact to call which I had already put in. It then gave me issues putting in 4 different numbers as secondary contact options, before it finally excepted it.
Sarah N.
Clasificación:
3.0
I was glad the location was open on Sunday, but I defeats the purpose of signing up for a remote rental on the website (which didn't work) The wait time on line at the location was a little too long. Need to get the reps to process the paperwork faster to get the line moving.
ALLEN E.
Clasificación:
2.0
no one made sure that i got everything.
no one walked me to the car.
its the 1st time i rent. i deserve a little service.
GAL D.
Clasificación:
3.0
I think the policy you have regarding gas refund is totally unfair. I put gas in the truck before I took my trip and came back with more than the amount I left with and I wasn't able to get none of that money back. It's like the customer loses out and company gains from the customers. Very disappointed!
YAHAIRA R.
Clasificación:
5.0
Nothing at all. Experience was limited to just drop off. However, all was good during my small stay.
Jose J.
Clasificación:
5.0
Tiffany Harris went above and beyond but do to system errors I had an issue.
Christian H.
Clasificación:
5.0
El cliente no dejó un comentario.
DARRIN B.
Clasificación:
5.0
El cliente no dejó un comentario.
OMAR S.
Clasificación:
5.0
The transaction process was so fast and professional I forgot I rented a uhaul
ANTONIO W.
Clasificación:
5.0
I have used Uhaul a couple of times now, initially was frustrated about the way you do scheduling as it is not well explained (in terms of timelines and expectations and number of re-schedules). Having experienced the "regional" scheduling a couple of times now has helped my understanding, plus they were super helpful in locking in a good option- I now have an understanding and the confidence that the short term scheduling works.
WAYNELEE D.
Clasificación:
5.0
My most outstanding experience ever.. the truck was clean and new... definitely would recommend this location . Customer service was great too.
PAUL H.
Clasificación:
3.0
Wish I knew that the trailer didn't go in reverse, ended up letting it sit in my driveway because I was in a rush; went to buy tires for my trailer and then had to still pay for the one rented; the truck I rented on the other hand is a beast and I'm grateful I've got it for another few days
MICHAEL D.
Clasificación:
5.0
El cliente no dejó un comentario.
NOEL T.
Clasificación:
3.0
El cliente no dejó un comentario.
JENDY C.
Clasificación:
5.0
Evrerything was perfect. People were nice and professional. Van was great. Only issue I have is the fuel. The gauge was just on full. I traveled no more than 15 miles. When I filled it it took over 5 gallons of gas before I stopped it. Almost 20 dollars. Now the gauge went way past full. This is probably my inexperience with renting but have to wonder.
Paul L.
Clasificación:
5.0
Friendly Workers
RAMON N.
Clasificación:
5.0
El cliente no dejó un comentario.
TAEJU K.
Clasificación:
5.0
El cliente no dejó un comentario.
KAKHABER L.
Clasificación:
5.0
Everything was perfect
ziauddin M.
Clasificación:
5.0
El cliente no dejó un comentario.
ALAN W.
Clasificación:
5.0
El cliente no dejó un comentario.
AILEEN C.
Clasificación:
5.0
El cliente no dejó un comentario.
VUKASIN V.
Clasificación:
1.0
I got a fraudulent charge for $1900 from this location. I will never use this service again.
LITHERAIN A.
Clasificación:
5.0
El cliente no dejó un comentario.
ROBERT D.
Clasificación:
5.0
El cliente no dejó un comentario.
ERIC Z.
Clasificación:
3.0
no elevator is a problem.
Maksym o.
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Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
WAYNE B.
Clasificación:
5.0
I love Tiffany she is an excellent manager and I truly appreciate her and her staff
Kevin W.
Clasificación:
2.0
I was charged for 2 days when I only used the trailer for less than 1 day
ALEXANDER R.
Clasificación:
4.0
Sold me a generic wiring harness, not specific to my car, had to go back and return it, an inconvenience.
kenneth D.
Clasificación:
5.0
El cliente no dejó un comentario.
RONALD J.
Clasificación:
5.0
El cliente no dejó un comentario.
MARILUZ C.
Clasificación:
5.0
I scheduled a rental at 1pm. Got a call it would not be ready til 3pm. Scheduled 2 places before I found this place much further than I wanted to drive a, added mImage and was told I would get a $50 credit for my inconvenience , that never happened The final place got it right but I will never rent or recommend Uhaul ever again
ELIZABETHMARY A.
Clasificación:
5.0
El cliente no dejó un comentario.
APRIL H.
Clasificación:
5.0
El cliente no dejó un comentario.
HENRY O.
Clasificación:
3.0
I would say the pricing. Only because they don't specify what you actually have to pay.
MANUEL P.
Clasificación:
4.0
Helpful, friendly staff
BRIAN H.
Clasificación:
5.0
El cliente no dejó un comentario.
JUAN R.
Clasificación:
5.0
Less wait time at the counter. Phone line was busy to make an appointment. The employees are all great.
GORDON V.
Clasificación:
5.0
All good. Thanks.
William T.
Clasificación:
3.0
Check in and drop off process
MICHAEL G.
Clasificación:
5.0
Line was big when I walk in but the track was there waiting for me. Friendly people. I always rent there and I never had any problems
Lukasz J.
Clasificación:
5.0
El cliente no dejó un comentario.
RUDDY C.
Clasificación:
5.0
El cliente no dejó un comentario.
BRYAN W.
Clasificación:
5.0
Keep doing the same as you guys doing now
DARWIN V.
Clasificación:
5.0
El cliente no dejó un comentario.
JAMES D.
Clasificación:
1.0
TERRIBLE LOCATION: TERRIBLE CUSTOMER SERVICE! KIDS WITH A BAD ATTITUDE WORKING THE COUNTER! STAY AWAY! I reserved a truck, confirmed it in line and via telephone. I went to pick up the truck and waited in kine over an hour. When I got to the front of the line they told me that they rented my truck. Then they told me I had to go to another location to get a truck. I was dropped off at that location and stuck there. They offered no solution. I was forced to beg for any truck that they had that ended up being considerably smaller. It cost me time, money, and forced multiple truck in turn costing me twice as much in mileage fees. OUTRIGHT WRONG! U-Haul Corporate via telephone was fantastic. Although they couldn't undue the issues and additional logistics and trouble caused, they did extend my rental twice for me. I did pay a lot more than I should of but at least U-haul corporate helped and tried to give me good customer service. Thank you u-Haul corporate!
Mark V.
Clasificación:
5.0
El cliente no dejó un comentario.
BORIS K.
Clasificación:
5.0
Bobby and Renee were very good in doing their jobs.
Jay C.
Clasificación:
5.0
El cliente no dejó un comentario.
Mark G.
Clasificación:
5.0
I was very happy since the staff very helpful even though I didn't had a reservation.
MICHAEL B.
Clasificación:
5.0
Nothing you're doing great
THERESA M.
Clasificación:
5.0
El cliente no dejó un comentario.
Yerson A.
Clasificación:
5.0
NOTHING-ALL EMPLOYEES ARE VERY FRIENDLY AND HELP US WITH THE HOOKING UP THE TRAILER.
DOROTHY M.
Clasificación:
5.0
Every customer is valued, and what better to reward loyalty, than a rewards programs for frequent users. If and when will WE see this happen? Awaiting your response! JD
JOEL D.
Clasificación:
5.0
In my opinion there's nothing to improve a great group of people you work with you
Thomas M.
Clasificación:
4.0
El cliente no dejó un comentario.
Arpad C.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
DIEGO D.
Clasificación:
5.0
El cliente no dejó un comentario.
FILIP S.
Clasificación:
5.0
Need more help the workers
JAIME R.
Clasificación:
5.0
El cliente no dejó un comentario.
JETNOR M.
Clasificación:
5.0
El cliente no dejó un comentario.
Terry B.
Clasificación:
2.0
The counter has helpful and the yard guys also was helpful, but the manager on duty, took away an employee that was setting me up, to point out some stuff that could of waited till I left, since I was on a deadline pick up...unacceptable,
Ralph R.
Clasificación:
5.0
El cliente no dejó un comentario.
MARTIN M.
Clasificación:
4.0
El cliente no dejó un comentario.
SHEZAN B.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAEL C.
Clasificación:
2.0
We were about an hour late to our reservation and they gave away our truck. This caused a huge problem. We had movers, helpers family all at the ready and we couldn't do it all. We rented a van which was not sufficient because we couldn't reschedule. They did nothing to help us find something else. One man there was completely unresponsive and jus flat out ignored us as we spoke to him and was begging for help. The whole staff was not empathetic at all. I would have been happy to pay a non refundable fee for a secure reservation, Moving is not to be taken lightly.
ROSANNA M.
Clasificación:
5.0
the location is excellent. I was not happy with the overall aspects, even though the manager corrected the mistakes. things like gas w/several gallons short of 1/2 tank & upon the return U-Haul expectations of 1/2 tank [driven 24 miles]; safemove was declined & showed up in the 1st invoice. be advised, take pictures, don't rush
EDWARD M.
Clasificación:
5.0
Todo estuvo perfecto en el recibo del vehículo en Minnesota y el personal súper atentos. La devolución del track y tower no fue para nada agradable. Como clienta mujer esperaba mayor amabilidad en la entrega y no que tenía que saber como desengranar el camión del remolque que venía con mi carro. Yo venía de conducir 20 horas para encontrarme con semejante cuento. Los que recibieron el vehículo dijeron que eso no les correspondía hacerlo y que yo debía pagar un fee si quería que ellos lo hicieran. Yo respondí que no tenía conocimiento de ello pues en mi contrato no decía nada de esas tarifas extra pero que si estaba establecido en el sistema yo lo pagaba y finalmente no lo cargaron. Creo que solo tiraron el aventón. Ese detalle genera desconfianza. No me pareció honesto de esos dos empleados en Saddle Brook.
Diana D.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jason C.
Clasificación:
5.0
I have come to this location several times in the last year. I have always found the staff to be courteous and professional
MICHAEL O.
Clasificación:
4.0
El cliente no dejó un comentario.
KYLE J.
Clasificación:
5.0
El cliente no dejó un comentario.
CECILIA M.
Clasificación:
5.0
El cliente no dejó un comentario.
SHYLA B.
Clasificación:
3.0
The personnel indoor making all arrangements were very professional. The delivers and the ones receiving Horrendous they need more customer service skills two different people outside when I left and came back sorry do not hire ghetto
MARIA L.
Clasificación:
5.0
Associates who assisted were professional and courteous. Could not have asked for a better experience…a step stool to get into the cab of the truck was the only thing I could have used! ðŸ‚
RICHARD M.
Clasificación:
5.0
Claudio, at the Saddle Brook location, was very helpful.
Ruben F.
Clasificación:
5.0
El cliente no dejó un comentario.
Stephen V.
Clasificación:
4.0
I reserved a furniture dolly and got a hand truck instead. They did not have a dolly to rent and I had to buy one for$20.00. Not happy that they didn't have what I needed or rented.
SILVIO S.
Clasificación:
5.0
Better moving blankets.
Joseph L.
Clasificación:
5.0
El cliente no dejó un comentario.
OSCAR G.
Clasificación:
5.0
have more than one person at the front desk taking care of customers
MELODY M.
Clasificación:
5.0
They were very nice and helpful and reassuring. I had tried to drive uhaul in the past and had lots problems with the brakes. I was very nervous to try it again. They assured me it's just like driving a regular vehicle and they were right. They also extended my contract as I needed more time than planned. I feel very empowered to rent uhauls again knowing they're easy to drive. Very cool people at this location. Thank you!!
JENNIFER B.
Clasificación:
5.0
El cliente no dejó un comentario.
EDWARD N.
Clasificación:
5.0
The woman that helped me was very kind and friendly. That made a tough day just a little bit better. I finished my move many hours earlier than expected. I didn't get charged for the full time I had specified. That was a pleasant surprise. All in all, a very good experience and FAR cheaper than the competition!
MICHELLELYNN L.
Clasificación:
5.0
As always the employees are top notch and helpful in every way
NICHOLAS W.
Clasificación:
5.0
El cliente no dejó un comentario.
ALANAMADELINE B.
Clasificación:
5.0
When picking up the truck. I had filled the gas and returned with a full tank. No reimbursement for gas. Need to indicate how big a tank for the truck.
WILLIAM T.
Clasificación:
5.0
El cliente no dejó un comentario.
DANIEL L.
Clasificación:
3.0
No elevator to get to second floor, and having to sign in twice at 2 keypads suck too
Troy M.
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First Impressions
Clasificación:
3.0
I was a little upset that you didn't acknowledge that I moved out on July 4th and did not owe for the month of July. Other than that it was a good experience and I would use you again in the future if need be
CARLA C.
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Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Tanesha b.
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First Impressions
Clasificación:
5.0
Very satisfied Devin is a very professional Manager easy to talk too and helped with my needs at all times.
Ana S.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
RUTH R.
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First Impressions
Clasificación:
2.0
Horrible! I didn't even move in after I saw the circumstances of the facility. It was dirty and the employees kept harrassing me for payment when I didn't even use the services
Giuseppina S.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ramon N.
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First Impressions
Clasificación:
4.0
The place could use a freight elevator
vince b.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Marcia B.
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First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
KECIA B.
|
Overall Experience
Clasificación:
2.0
It was dirty trash and food everywhere. There was broken glass. Never ever ever again
Giuseppina S.
|
First Impressions
Clasificación:
5.0
Excellent service! Only downside was that my unit was on a 2nd floor. It was challenging to carry furniture or heavy boxes up/down stairs and a ramp:-/
Jennifer V.
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Overall Experience
Clasificación:
3.0
I hated the fact that there's no elevator. My storage is on the second floor and I'm older which makes it very hard. The employees were very kind and extremely helpful
KECIA B.
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First Impressions
Clasificación:
2.0
Stairs inside a storage unit!!!! Cancelled reserved truck also n
edward a.
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Overall Experience
Clasificación:
2.0
All of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertised
Ashlee h.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Emma T.
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First Impressions
Clasificación:
5.0
I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!
Trenace R.
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Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
LAURA G.
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Overall Experience
Clasificación:
1.0
You facility had a roof leak and damaged my items. I was told it my problem because I didn't have separate insurance. I really don't care what the contract says. You have a building that's not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.
James M.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
LAURA G.
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First Impressions
Clasificación:
5.0
I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.
Trenace R.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Suzette T.
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First Impressions
Clasificación:
5.0
i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁
ANa S.
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First Impressions
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