El cliente no dejó un comentario.Elysha P.
U-Haul Moving & Storage of Saddle Brook
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The gentleman that was supposed to hook my trailer up was not able to do it. I had to do it myself. The same with the disconnect. But before I was finished disconnecting the man was asking for a tip, multiple times. Finally I said I had no cash on me. Then he was saying nasty things about my in a different language while he walked away from me in disgust.William C.
El cliente no dejó un comentario.ROBERTLEE G.
El cliente no dejó un comentario.LAINER A.
El cliente no dejó un comentario.CRISTIAN S.
El cliente no dejó un comentario.JANET B.
Explain to the customer that when they rent truck they hv it for all dayKAREN M.
All goodJAVIER C.
Clean the windshield and side mirrors. My vehicles Glass was dirty making it hard to see especially at night.David C.
El cliente no dejó un comentario.AHARON C.
The truck had check engine light on and ran horrible used way to much fuel because it was rung on 5 cylindersMARISSA H.
El cliente no dejó un comentario.Sylester P.
El cliente no dejó un comentario.PEDRO A.
El cliente no dejó un comentario.SHENAI P.
I have had nothing but problems with uhaul lately. Multiple breakdowns a exhaust poisoning in one vehicle causing me to throw up after napping at a rest area. Electrical issues with no headlights. 5 breakdowns in one vehicle alone. We used your moving labor folks and were scammed by them. All around every single interaction with your company in the last 30 days has been disappointing. We were told we would be compensated with our last rental by uhaul because we lost a day and much money eith all the previous rentals but that still has a 700 balance due for a uhaul rental which we have refused to pay. Since the only reason the final trip was needed was because of Uhauls defective equipment. We have allways used Uhaul for our business needs but these current situations have caused us to re evaluate our needs. You can view our records for the last couple of years we have had no less than 400 rentals we have allways dealt with breakdowns and issues as a part of doing business. However this current situation is completely unacceptable and could have killed me. I was advised by many people to sue uhaul yet I wasn't going to do this because your company was supposedly going to make it right. However in light of this I will be re evaluating my choices in the next couple of weeks.Robert B.
El cliente no dejó un comentario.CARLOS A.
El cliente no dejó un comentario.MYRON D.
Excellent staff, very helpful. Would highly recommend.BRETT D.
Very Good Customer ServiceKEVIN P.
El cliente no dejó un comentario.JOSE M.
Everyone was attentive from the time I walked in the door, they answered every question I had, everything was clean. I would go there every time I need a uhaulSABRINA T.
All of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertisedAshlee h. | Overall Experience
They over charged my credit card. The personal made bad calculations of mile mile from Hackensack to Rutgers University and back, Initially, i requested a 6X12 Cargo trailer prior to pick up. Was never made a were of lock of the 6X12 Cargo trailer before pic up. They tried to force me to take an open trailer. I was only provided a 55 cents per mile!! I was given only 3 hours of rental instate of a day!! It's not my first time renting from there, I am a regular costumer.MAJDI A.
El cliente no dejó un comentario.paul S.
I was pick up here also And return to... Nice and quick.... they have a nice customer service..sead R.
not a thingPaul C.
El cliente no dejó un comentario.Kathleen P.
Site seems to be under staffed--Site should have long term parking available. The staff that is there were extremely helpful, friendly and helpfulJAMES G.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Denise H.
Everyone there was extremely nice & very professional there deserve a 10+CARLOS L.
El cliente no dejó un comentario.JOSE D.
Overall great experience and great customer service, thanks again guys!! Happy Holidays.Guillermo M.
El cliente no dejó un comentario.Maria O.
Devon was extremely helpful and courteous! It's nice to walk into a place of business where the employee genuinely appreciates and enjoys his position.MARK R.
El cliente no dejó un comentario.David B.
The truck I was assigned was very loose steering-wise which made it feel very unstable on the highway, and needs to be serviced. Other than that the experience was pleasant. Thanks.Luis L.
El cliente no dejó un comentario.WASHINGTO O.
El cliente no dejó un comentario.CHRISTOPH W.
Nothing! Everything was good!Wade S.
The vehicle electronic key would not unlock or lock the doors. The key would not turn off the car alarm, which would sound every time I opened the door. The key was bent and would not open. The passenger sun visor was shattered - glass fell on my passenger. Truck bed was not cleaned - piles of screws on the floor. Mileage was inaccurate. Quoted me one rate - charged me another. Should have stuck with Budget like or Enterprise - their rates are better and their vehicles are maintained.RANDY T.
I'm a frequent renter and see the condition of the vehicles deteriorating. Last truck I rented had a bad transmission. This time, the 1st vehicle I was given had nails & screws in the tires. Then the ignition key to the second vehicle did not unlock the passenger doors. I called the roadside service (& I am still waiting for a reply, 48 hours later). Had to use a coat hangar to free the door.James G.
What a horrible experience. The 20 ft truck would not go uphill over 30 mph. The truck sounded like it was going to explode. I thought it might be a race car passing by me. But it wasn't. Then I thought maybe it's a diesel truck but it wasn't that either. Finally I stopped for gas and found it to be regular unleaded. A hour ride took us close to 2 1/2 hours because you couldn't go over 45-50 miles per hour. I put $80 in total for 190 miles. The truck needed oil which AAA had to put in when I was getting gas for the last time heading back after having to do an extra trip thinking that the weight might be a factor in the performance but again we could not get it to go any faster or the noise go away. I will never rent from Uhaul or recommend to anyone. If asked I instead will tell of my horrible experience. I left my friends dollies and blankets in the truck and when I called for them was told nothing was found. I had to buy 2 dollies and a dozen blankets for the person who lent me them. I was told 4 times that a regional manager was going to call me and until now, nothing. No call but I keep getting a Bill for a charge that I told Uhaul I wanted to put on a different card. What a horrible experience. Someone needs to call me to straighten this out. 718-306-2973 Thanks Eric FERIC F.
El cliente no dejó un comentario.PETER Z.
Clean and sterilize equipment inside and out. Let the customer know that you did.Myra B.
I told the person that I was moving a 3 bedroom to a 2 bedroom. The offered me a 10 ft truck and said it would be space. That was a lie. I ended up having to rent a second truck from somewhere else. Terrible.JAMES B.
Very clean and all were helpfulKaren W.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.Emma T. | First Impressions
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.JEAN ELIZABETH W.
El cliente no dejó un comentario.Zoilo T.
Excellent customer service from Devin, the general manager.Kevin K.
Clean the cab and box trailer. Cab had debris from last customers lunch. The box trailer was unswept.Michael K.
El cliente no dejó un comentario.Dina G.
El cliente no dejó un comentario.BELKYS M.
The individual connecting the equipment was not helpful. He was on the phone. I tried explaining I was moving 800+ miles and needed help connecting the trailer lights etc. I was told to go to another uhaul location. For a female, driving these things isn't easy, and driving them in large cities makes that drive even worse. Not only that but he was on the phone for the entire time.HEATHER L.
El cliente no dejó un comentario.Doron M.
Very quick and easy, especially doing the mobile option.Shayna H.
El cliente no dejó un comentario.GARY L.
The link provided failed to update all the damage yo the truck... and there was no way to dispute any/all the damage. Good thing I got the extra coverage as the teller told me.Mikhail L.
No commentGregg W.
Worse experience ever. Horrible communication, unorganized, messed up my whole day and nobody would help resolve anything. Do yourself a favor and find another company for a truck!!!TINAA Z.
The truck worked but the engine light was in the entire time. Overall I was very satisfied.Leonard C.
El cliente no dejó un comentario.Jerry I.
I don't blame saddle brook location as much as I blame the uhaul reservation over the phone. It's a poor way to do business. When I got to saddle brook for the 6x12 trailer at my appointed time they did not have the trailer. I was stuck so I had to rent a truck which cost me $100 more. When you reserve a trailer you expect it to be there. Unacceptable to leave customers stranded.PAUL H.
El cliente no dejó un comentario.ivan A.
El cliente no dejó un comentario.YVETTE P.
El cliente no dejó un comentario.SALVATORE I.
Devin and Claudio very professional and helpfulSAKINAH O.
The 24/hour pick up was a exhausting experience. My phone didn't have a good service. Please provide WiFi when you are doing truck pick up anytime.Robert L.
El cliente no dejó un comentario.JOSE M.
El cliente no dejó un comentario.MARIO M.
El cliente no dejó un comentario.JILL V.
Slow service. Did not have furniture blankets available for rent so I had to buy them. Upon returning the truck, I had no idea what to do (where to drop keys, if I had to stay to receive receipt, go to front desk, etc.) and employees were not helpful when I asked. You need more explicit instructions for returning vehicles so that customers aren't just left standing around with 0 clue.michael M.
El cliente no dejó un comentario.DANIEL W.
Manager was very friendly and helpful.PAMELA K.
See e-mail to '814027_GM@uhaul.com'STANLEY K.
Due to lack of availability, I was forced to pick up the truck over 30 miles round trip from my home which of courses cost me more than double what I would have normally paid if the multiple closer uhaul locations had availability. I made this reservation over a week in advance. It's unfortunate to have to pay so much additional.Rodolfo G.
In the first truck the seat belt did not properly buckle and was dirty.The second truck the gas tank was empty the passenger door was not safe and the aligment was horrible i had to fight to keep the truck safely in the laneDIANNA H.
Devin is excellent.JUSTIN W.
El cliente no dejó un comentario.JEFFREY K.
I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!Trenace R. | Overall Experience
Took nearly 1/2 hour to rent as only one cashier and 3 people ahead of me Taking pics on smart phone is a major hassle No clear drop off sign for keys so I had to walk around the building to find I would look elsewhere to rent from in the fut5SHAUN D.
The Receptionist was extremely nice and did a great job, definitely the reason we gave 5 starts she was great!Maciej B.
El cliente no dejó un comentario.PHILIP G.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Patricia M.
NOTHING-SERVICE WAS GREATDOROTHY M.
I was told to just leave the key in the ignition and go. I asked the attendant if he wanted to check over the truck he said no don't worry. I made sure I had the same amount of gas in the truck is when I picked it up. Now I get a bill for $16 saying that they had to put in gas. I should have made him check the truck in front of me so that we could go over it together. Rip-offJohn W.
Your assistant was very professional. The manager was very helpful in explaining your rental policy and your u-box cost to ship to another stateRAFIQ B.
Ensure the customer have all equipment to use your trailersMichael B.
El cliente no dejó un comentario.Martin G.
Reservation 7 Am . Open Door 8:10 No devolution deposit other truck .RAMON P.
El cliente no dejó un comentario.Dean S.
El cliente no dejó un comentario.JOSE M.
El cliente no dejó un comentario.JOSEPH C.
El cliente no dejó un comentario.ricardo J.
very good serviceVICTOR M.
El cliente no dejó un comentario.JUAN S.
El cliente no dejó un comentario.antonio A.
Extraordinario servicio al clienteANDRES G.
El cliente no dejó un comentario.LAURA G. | Overall Experience
You facility had a roof leak and damaged my items. I was told it my problem because I didn't have separate insurance. I really don't care what the contract says. You have a building that's not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.James M. | Overall Experience
El cliente no dejó un comentario.LAURA G. | First Impressions
I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.Trenace R. | First Impressions
It was difficult to reach anyone by phone. When I reached someone they were very helpful.Emma T. | Overall Experience
El cliente no dejó un comentario.Suzette T. | First Impressions
i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁ANa S. | First Impressions
Thank you so much for keeping my things secure for all these yearsTONYA O. | Overall Experience
El cliente no dejó un comentario.Jose P. | Overall Experience
We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.Josefina S. | Overall Experience
The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.Lysrene M. | Overall Experience
Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.Randall W. | Overall Experience
Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.edward w. | Overall Experience
The service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!david q. | Overall Experience
The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.Evelyn J. | First Impressions
Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.Emma T. | First Impressions
Great service!david q. | First Impressions
The customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.Tanya L. | Reservación
I’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .TRUDY W. | Overall Experience
great jobMichael L. | Reservación
Storage services a u-haul were very helpful and convenientORLANDO P. | Overall Experience
No bugs, or rodents! However; building really needs updating. Stairs and steep ramp are too cumbersome. Moving extremely tiresome, difficult, and dangerous. No customer appreciation. Workers nice.LEAIR W. | Overall Experience
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