Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Hire / schedule more employees to assist behind the counter. The poor guy was stuck by himself dealing with everyone's BS coming at him from every angle.
Joe J.
Clasificación:
5.0
Even though I Chose 24h truck share they automatically came to me and closed everything out I had to do nothing on the app
MATTHIAS R.
Clasificación:
5.0
El cliente no dejó un comentario.
Savannahrae J.
Clasificación:
1.0
Truck was not clean. You could tell that the last person who used it was messy. When the truck was given to me the gas gauge was not on full like the contract said it was. I failed to take a picture of it and the employee there said “you might want to go fuel it up or else I'll be charging you $70.†When I tried to explain to him that I returned it with the same amount of gas as when I left he argued with me telling me “nope, left with a full tank.†The same guy who checked the truck in was the same guy to prepared the equipment for me. He should have known the amount of gas he put into it. His customer service was very poor, I paid full price for everything, I should be getting respectful customer service. When I went to go check the truck in he came out eating food and drinking as if he had just came back from lunch or was munching on a snack, he was completely unprofessional and messy. When I was going to refuel the truck he said “I'll make it easier for you†and took the trailer off the truck and said “there now you have to go refuel it†as if I owed him something. His actions and the way he handled a paying customer was very unprofessional. If that is the what U-Haul hires and puts out there for the customers to deal with, then I most definitely will not be renting any kind of equipment from U-Haul again.
HENRY F.
Clasificación:
5.0
El cliente no dejó un comentario.
Steven W.
Clasificación:
5.0
For us everything went smoothly.
Byron S.
Clasificación:
5.0
El cliente no dejó un comentario.
TAMARA A.
Clasificación:
5.0
I only had small items to move to a house. Thank you you made all my experience easy.
HENRIETTA B.
Clasificación:
2.0
After going to the Granbury location for our RESERVED truck, we were told the people hadn't brought it back yet and that no, we could not have one of the other trucks on the lot because they were reserved. They directed us to the Altamesa location (3 miles away) where we waited another 30-45 minutes to get a truck. It was given to us with 3/16 tank and we were told if we brought it back with 1/4 tank, we would get a $20 credit. We brought it back at 7:30 that evening, but I didn't check my phone to see that I was supposed to follow the link to check it in. I called around 9:30 the next morning and got the corporate office because the Altamesa location wasn't answering their phone. The corporate office said they would make a note that it has been returned but to call back and speak with the Altamesa location. When I called back 3 hours later, Altamesa still wasn't answering and I spoke to the corporate office again who told me the Altamesa office received the truck, but they did not credit the $20 but they didn't know why. They then transferred me to Altamesa so that I could learn the reason for no refund, but the phone then rolled back over to the corporate office since Altamesa still wasn't answering the phone. I talked to a different person who said (after speaking directly with the Altamesa office) that the gas was less than what it was upon our receipt of the truck. Fortunately we took a picture of the dashboard which she had me email to her, and after 30-40 minutes on the phone, she finally agreed to refund the $20 which we should receive in 3-5 days. This was a frustrating experience. And this was also on the heels of going to the Granbury office to buy supplies on two different occasions which they did not have. We were not given any offer of compensation for the inconvenience of not getting our reserved truck nor having to go to a location further away. All in all, not a good experience.
CLARK SUMNER JR C.
Clasificación:
3.0
Customer service was horrible; the lady we dealt with was incredibly rude and sarcastic with us after not including our appliance dolly and having to go back to get it. The directions as to what would be required to verify when we picked up our truck (and returned) were not clear and caused a ton of extra time to be wasted. We were incredibly frustrated with the entire process.
Michael Brandon L.
Clasificación:
4.0
El cliente no dejó un comentario.
Jesse S.
Clasificación:
5.0
El cliente no dejó un comentario.
Linda M.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
SHENIKA K.
Clasificación:
1.0
El cliente no dejó un comentario.
Katlyn L.
Clasificación:
5.0
El cliente no dejó un comentario.
GENARO A.
Clasificación:
1.0
El cliente no dejó un comentario.
Regina P.
Clasificación:
5.0
Excellent. They offered so many useful helpful options storage trailer even helpers!
RONALD C.
Clasificación:
5.0
¡Gracias!
Andrew M.
Clasificación:
4.0
We used the truck for 12 hours but we're charged for 2 days (no choice for a one day rental which is very unfair) and we were under the prepaid mileage of 202 miles and we filled the truck with gas to the 5/8 of a tank line we were told to. Why did you tack on an extra $7.65?! It's not a lot of money but it is infuriating to overpay to begin with but then be charged extra for no reason!! Please advise.
Ramero R.
Clasificación:
5.0
Very helpful employees and overall a great experience.
Olin B.
Clasificación:
3.0
Vehicle was not fully fueled. Had to change fueling terms of contract. Still awaiting final receipt of itemized charges. Would be much easier/clearer/more understandable if payment was taken upon return through point of sale. I still don't know what all charges a 24-hour pickup rental that cost $155 (WAY too expensive) included. Did I pay a non-refundable deposit?
Troy P.
Clasificación:
5.0
Maybe speedier last minute rental process
CYNTHIA T.
Clasificación:
5.0
El cliente no dejó un comentario.
glenda T.
Clasificación:
5.0
The employee who was very professional. She was very helpful. She will be an asset to this company. She communicate very effectively to her customer. She did an outstanding job!
THOMAS WILLIAM K.
Clasificación:
5.0
The staff I dealt with was very professional and made sure I understood everything. Drop off was a breeze.
JOHN H.
Clasificación:
4.0
Everything was okay but the price 19.99 for the day and then you tell us a 99 cents a mile I don't think that's right at all
sheila C.
Clasificación:
5.0
these folks are fantastic. equiptment worked flawlessly.
thanks again
John B.
Clasificación:
5.0
El cliente no dejó un comentario.
shannetta S.
Clasificación:
5.0
It would be good to get receipt and confirmation of clean re talk in person or more quickly online.
Mark F.
Clasificación:
5.0
El cliente no dejó un comentario.
Ricky W.
Clasificación:
5.0
El cliente no dejó un comentario.
Linda S.
Clasificación:
5.0
They were helpful and wonderful they even made me aware of my trailer being hitched incorrectly at the previous location and made me aware that the tires on my uhaul were completely bald they was even surprised I made it safe from my drive from Florida to Texas on those tires they told me to call roadside to get the tires changed at my residence.
PEDRO L.
Clasificación:
5.0
El cliente no dejó un comentario.
Jarred T.
Clasificación:
5.0
Everyone there was super helpful and friendly! Definitely will be back!
Michael J.
Clasificación:
3.0
El cliente no dejó un comentario.
Centell F.
Clasificación:
5.0
Very friendly service, I was Completely satisfied with everything, thanks
Carey S.
Clasificación:
5.0
Great customer service and staff
CHARLES G.
Clasificación:
5.0
Excellent customer service. I don't go anywhere eals. I'm a uhaul fan.
PEGGY H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jacqueline A.
Clasificación:
4.0
Mileage rate is a bit of a ripoff imho.
ali R.
Clasificación:
5.0
El cliente no dejó un comentario.
JEFFERY G.
Clasificación:
5.0
El cliente no dejó un comentario.
AMY F.
Clasificación:
4.0
El cliente no dejó un comentario.
Mayra E.
Clasificación:
5.0
Nada
Patrick W.
Clasificación:
5.0
Top Notch customer service, quick and easy pick up and drop off, hassle free on both ends. I would recommend Uhaul to all my friends and relatives in need of moving equipment!
Aretha R.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew B.
Clasificación:
3.0
El cliente no dejó un comentario.
CHARLES W.
Clasificación:
4.0
Ensure the staff seem somewhat happy to serve its customers
Derek A.
Clasificación:
5.0
El cliente no dejó un comentario.
Susan F.
Clasificación:
4.0
I was able to speak with a manger to go forward with the move-in. I had no include that you could online move-in that process was much easier.
Danicia H.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
David L.
Clasificación:
2.0
This location was either understaffed or poorly managed. the front desk radioed for someone to meet me and get my trailer hooked up but after waiting for 15 minutes i gave up and hooked up to my trailer myself then took it around for someone to get photos and check it over. even then it was difficult to locate an employee to assist me. the 5x8 trailer was in excellent shape and after taking it on a 1800 mile road trip..... i have learned that these trailers pull extremely well. i will definitely use uhaul again, just not this location.
Roger W.
Clasificación:
5.0
Great experience! Thank you(
DORIS S.
Clasificación:
5.0
Great equipment and truck was clean and ran well!
DAVID W.
Clasificación:
5.0
Good customer service and polite
TAKA B.
Clasificación:
5.0
Everything was good
CAROL T.
Clasificación:
4.0
El cliente no dejó un comentario.
AMELIA R.
Clasificación:
5.0
El cliente no dejó un comentario.
Juan R.
Clasificación:
4.0
El cliente no dejó un comentario.
DEREK A.
Clasificación:
1.0
I had trouble from the very beginning. The system was not able to verify me, the lock on the truck would not open, the dolly I rented was not in the truck. I had to walk from one end of the building to the other three times and it is not a small building. I asked if one of the employees could just get the truck for me but the answer was no. My movers had already been waiting because I was at uhaul trying to get a truck that was already reserved for 45 minutes. In the past my truck would have already been waiting up front and ready. I will not use this location again.
Krista M.
Clasificación:
5.0
Staff at this location was really helpful. Will rent from this location in the future.
JASON G.
Clasificación:
4.0
I had a quick 2 hour project. The rep was helpful and showed good customer service. The vehicle was clean and ready to go.
Diana C.
Clasificación:
4.0
El cliente no dejó un comentario.
Rodolfo R.
Clasificación:
5.0
El cliente no dejó un comentario.
RONALD M.
Clasificación:
1.0
im still waiting form my return receipt email
Victor G.
Clasificación:
1.0
El cliente no dejó un comentario.
MENGISTEAB K.
Clasificación:
5.0
El cliente no dejó un comentario.
GERALDDEAN K.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert M.
Clasificación:
1.0
Very slow customer service, uhaul smelled like cigarette smoke on the inside and gave me a headache and we were only in it for 30 minutes total. And for some reason they charged me $12 additional after I dropped it off. We only went 19 miles and I put 2 gallons of gas in it when returning it
MELISSA V.
Clasificación:
1.0
The customer service was very unfriendly and honestly unacceptable
David L.
Clasificación:
5.0
El cliente no dejó un comentario.
ABEDNEGO G.
Clasificación:
4.0
El cliente no dejó un comentario.
MEGHAN O.
Clasificación:
2.0
Counter attendant was less than personable and did not listen well when I was providing my information.
Jeffrey H.
Clasificación:
5.0
I drove the truck for 800+ miles towing an auto transporter trailer with a car on it. The first day, I drove for 13 hours and sure would appreciated having cruise control on the truck!
LANDON C.
Clasificación:
5.0
Vehicle had so much wind noise in the cab couldn't hear the radio with the volume turned all the way up
Arthur A.
Clasificación:
5.0
Merry Christmas and God Bless You!!
SUSAN J.
Clasificación:
1.0
The 1st time I went to rent and was told a Pick-up truck with a car trailer was ok. When I went to pick up on Sunday, the fellow attending me was very harsh and told me to use a Truck instead of a pickup truck. He also told me that why I did not rent in Iowa, because was going to be cheaper. The service guy never explain correctly how to use the car trailer and told me the truck key is in the cup holder - that's it! Need to learn to have some "Customer Service skill!" I don't think I will come back, nor recommend you guys.
LUIS C.
Clasificación:
5.0
El cliente no dejó un comentario.
REZA A.
Clasificación:
5.0
El cliente no dejó un comentario.
susan r.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Emilio H.
Clasificación:
2.0
Don't charge people for a full extra day when they only need an extra hour. Be nice.
Brianna S.
Clasificación:
4.0
El cliente no dejó un comentario.
peter S.
Clasificación:
5.0
Everything was great at this location. The owner was nice and helpful.
Chaddrick O.
Clasificación:
5.0
This location makes drop off quick and is efficient in doing so!
ROLAND H.
Clasificación:
5.0
As manly as these men are they showed so much compassion with the situation I was going through I was crying and historical and they showed me compassion through it all they took such good care of me and the company they work for this is the best place to rent your U-Haul hands down I recommend it and I will always come back to this place great job guys!ðŸ˜
PORTIA W.
Clasificación:
4.0
El cliente no dejó un comentario.
Yadah W.
Clasificación:
5.0
El cliente no dejó un comentario.
Renea A.
Clasificación:
4.0
El cliente no dejó un comentario.
Ruth R.
Clasificación:
5.0
El cliente no dejó un comentario.
Glenn G.
Clasificación:
5.0
Great customer service Customer service was on point
Patricia H.
Clasificación:
5.0
El cliente no dejó un comentario.
WILLIE C.
Clasificación:
2.0
Employees at check out said they are going to charge me $150 for cleaning the back of the truck. They didn't explain why, one of them just said: "my manager told me to do so." I left without asking further questions. Next time I'll use a different location or a different trucking company.
Giovanni F.
Clasificación:
1.0
Most of the customer service reps gave awful service. Giving misinformed information and some were rude. Boxes did not get picked up on the set date in account. Get your stuff together.
Valerie C.
Clasificación:
4.0
Better U-haul truck fleet. The interior of the truck that I last rented was kind of worn out but it still did the job of course!
Monica C.
Clasificación:
4.0
faster service at the checkout. There is always a line when I go and only 1 person behind the counter.
John H.
Clasificación:
4.0
El cliente no dejó un comentario.
Sandra S.
Clasificación:
5.0
I enjoyed the online, after-hours check-in of the truck. However, the site should have better security/lighting. Also, the app does not tell you what to do with blankets and dollies. Leaving them in the back of the truck (unlocked) seems reckless. I locked them in the cab but I was never told to do that... just seemed like the right thing to do.
KYLEMICHAEL B.
Clasificación:
1.0
Rude!!!!
Renee C.
Clasificación:
5.0
El cliente no dejó un comentario.
Scott R.
Clasificación:
1.0
El cliente no dejó un comentario.
Pawlina C.
Clasificación:
1.0
Had to wait 20 minutes to ask personal to move schedule up since truck was there. Least helpful individual I have dealt with ever.
Chuck S.
Clasificación:
4.0
Send my invoice as promised. I turn the trailer in around 3pm today and still have not recieved my invoice. Also your customer service number needs to have faster service. The recording said I had a 50 minute wait and it did not offer to keep me in que and you would give me a call back. That would be an improvement. Mist people don't have an hour to just wait on the phone for a uhaul rep to take a call.
Dean D.
Clasificación:
5.0
El cliente no dejó un comentario.
Kendra M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Stuart M.
Clasificación:
5.0
Great service
George R.
Clasificación:
5.0
Thomas was training a new employee , it was tge two of them . He did an excellent job of multitasking. He made sure his customers got excellent service while helping his team . Great job Thomas!
Lawrence M.
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First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Tonya T.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ARTHUR C.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
loronda b.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Jeanette V.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
RASHAD A.
|
Overall Experience
Clasificación:
3.0
I really didn't understand why I would make a reservation for a unit and it not be available when I go sign in. I was offered a bigger one, but the ceiling was so low, I wasn't able to keep a few of my items and I had to pay more for it. I feel that we shouldn't have to pay more to have 24 hour access to the facility if we have to pay more not to have it as well. Trying to talk to someone over the phone was a pain. Outside of that, I did feel that my stuff was safe and secure there
Amber P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
felicia g.
|
First Impressions
Clasificación:
3.0
Just moved out the csr was very uniformative She didnt break down charges to be understood I felt very uncomfortable to the point I was just like give me that . She didn't even want to double check that my room was cleaned out until the manager said go
jose f.
|
Overall Experience
Clasificación:
2.0
When ending my lease 15days early I asked about discounts and the Manager/owner was very vague with his answers. I never got a straight answer. Then insulted me because I didn't understand the way he answered the question Bad day or not you never insult your customers.
SELISA D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
RICHARD B.
|
First Impressions
Clasificación:
5.0
A special thanks to Rob in Wichita Falls, Kristen and Sarah at headquarters. The three of them made a stressful situation not so bad. Thanks again y'all rock!!!
Lori B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jodi N.
|
First Impressions
Clasificación:
5.0
Richard was amazing and patient. He answered all my questions. Cheers to him!
tessa k.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Cary B.
|
First Impressions
Clasificación:
2.0
I wasn't really satisfied with the unit received. It may have been. Rooms were over booked and the gentleman who helped me was amazing at coming up with a solution for a wider unit. However, I booked the unit I did originally because I had a refrigerator and bookshelf's that I knew were going to need room that I was unable to keep because of the lack of space and time to look for storage elsewhere.
Amber P.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kevin H.
|
First Impressions
Clasificación:
4.0
I am a first time storage unit renter so a brief instruction of how to unlock and open the door would have been nice
David B.
|
First Impressions
Clasificación:
5.0
Will you look at the closing hours for U Haul for returning your trucks, 5:00pm is too early to closer 6:00pm would be a great closing time. Your staff at the Cowley location Silvia and her husband was great and great customer skills. U Haul is a good company. Gracias
Sharlyn S.
|
First Impressions
Clasificación:
3.0
Had a worker that was rude because me and dad did not know how to take the tow off.
christie h.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
monica m.
|
First Impressions
Clasificación:
5.0
Ms. Helen is very kind as well as the other workers I have encountered.
LATISA W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
JOHN P.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Sarjia H.
|
First Impressions
Clasificación:
2.0
The guy working the counter should not be working with the public.
kelly l.
|
First Impressions
Clasificación:
5.0
very helpful ; polite ; and very clean
Kim P.
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First Impressions
Clasificación:
5.0
Great
ANITA M.
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First Impressions
No se han enviado comentarios para esta ubicación.