Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa

8,513 comentarios

3019 Altamesa Blvd   Fort Worth, TX 76133
(In between McCart Ave and Westcreek Rd)

(817) 294-7617

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 294-7617

3019 Altamesa Blvd
Fort Worth, TX 76133
(In between McCart Ave and Westcreek Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

miguel M. 
Clasificación:
1.0

Professional and competent employees

Henry B. 
Clasificación:
5.0

Dropped off truck and car hauler trailer. It was quick, efficient and polite

anthony O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Pick up and drop off was easy. The employee that hooked up the trailer to my truck wore his pants down almost to his knees exposing his underwear. I don't think that is appropriate and not good representation for your company.

jeffery C. 
Clasificación:
1.0

Have more people working so that the line isn't all the way to the entrance. We waited over an hour for 2 dollies. It was ridiculous. We will never come back to this location.

Lorinda A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandi B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randel M. 
Clasificación:
1.0

El cliente no dejó un comentario.

shukuru N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara N. 
Clasificación:
3.0

The interior smelled like smoke and there were ashes in the cup holder. Also truck seems to be have trouble shifting between 2nd and 3rd gear.

JACOB S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Krista T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent B. 
Clasificación:
5.0

Don't smoke but truck is full of cigratte remains and bad small

Bishal J. 
Clasificación:
3.0

Lack of counter help. One guy working with a long line of customers.

John G. 
Clasificación:
5.0

Nothing--very pleased with our overall experience

bob W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin P. 
Clasificación:
1.0

I think the location manager was overwhelmed and said things he thought the customer wanted to hear to minimize conflict over the issues. I was told things would happen and they didn't! I believe Richard did his best but overlooked major issues.

julia F. 
Clasificación:
4.0

I think it needs wheel balancing

RIZZA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert R. 
Clasificación:
1.0

The person at the counter that I interacted with - Eli T. was the worst customer relations person I have ever encountered. He was obstinate, took no responsibility, and was passive-aggressive. It was so bad that your other Uhaul employees apologized for him and commented to me that they don't know how he still has a job with the number of complaints he gets. It was so bad that I will purposefully find a way to not use UHAUL in the future. I would be more than willing to discuss details if you would like.

Kenneth W. 
Clasificación:
3.0

Have more than one employee helping with pickups.

Micheal S. 
Clasificación:
4.0

Clean the interior and windshield of the vehicle. The seats were covered in animal fur.

Tony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ray M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leummim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
4.0

El cliente no dejó un comentario.

jeremi B. 
Clasificación:
4.0

More employees would be helpful. Had to wait in a long line, because of only one person on staff.

Daniel W. 
Clasificación:
5.0

I stood in line for an hour to rent this trailer. 1 person was working behind the counter. Although he did a great job, it is frustrating that nobody else could come help at the counter. That's the only negative comment I have

Timothy B. 
Clasificación:
5.0

Staff and equipment were great, but the photos for the van I received seemed to be a completely different van.

Joshua A. 
Clasificación:
2.0

I reserved 3 utility dolly's 2 days prior. I go to get the truck from the Benbrook location and am told there are none available. Why did I have to wait until I arrived to be told that? I was then told I had to call another store, transferred three times and finally got a truck with a dolly at another location, still had to pay extra in mileage, as soon as I drove away after picking up the truck the fuel light came on. One inconvenience after another. The least the one store could've done was called for me not make me do it myself, moving is stressful enough as it is customers shouldn't have to worry about anything like this happening.

Tyler D. 
Clasificación:
3.0

Arrived at 7 am for 24/7 ride share pick up. Was having issues and manager was busy moving some equipment and didn't open the main building until 730. However when we did get ahold of him he was very helpful with our reservation and getting everything working again. I'm not sure if this location is just understaffed which caused the delay, because checking back in took roughly 15-20 minutes for someone to come out to the drop off location.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jongsu H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nathan W. 
Clasificación:
3.0

First, that location is EXTREMELY short staffed. It took nearly 40 minutes to get to the counter due to the long line of customers. Second, the trucks fuel gage was so low, it showed 13 miles to empty.

Daniel H. 
Clasificación:
3.0

Took 30 minutes to check in. It was busy. That's ok. Truck was ready and clean

Cameron A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mina Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mallory H. 
Clasificación:
5.0

Not have to stand in line because of the people

ALLEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny M. 
Clasificación:
4.0

Great service

jamarcus A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

Had a big line of people to be help when I got there. An had to deal with a system error that wasted my time.

Robert A. 
Clasificación:
4.0

One person working inside. More customer service reps are needed for truck pickup.

CINTHIA P. 
Clasificación:
1.0

I was charged $2.98 for a Toll/Citation in Error. I received an Email notifying me that it would be charged , so I called to discuss it with customer service and the customer service representative asked me to hold, she spoke to the department who handles the Tolls/Citation Violations Dept, they reviewed it, and said they would remove the charge, well they Lied, didn't remove the charge and they debited my bank account. I am Very Upset, because I have called 5 Times and waited on Hold for over an hour, just to be transferred from customer service to Road Side Assistance back to Customer Service and again back to Roadside assistance to be told to call back Monday. I shouldn't have been charged in the first place, now I spend Several days and hours trying to recover my money. I am owed an Apology. I will Never do business with U-Haul again.

MARIA B. 
Clasificación:
5.0

Friendly and helpful

Rhonda A. 
Clasificación:
1.0

I wasn't provided the dolly that I preselected to use when I rented the van. Upon return, I noticed I was going to be charged for it. I didn't agree with the final charge, so I told them I didn't get the dolly, so I should not be charged for it. They still processed the charge, and the final bill came out to be $10 more than what they initially calculated upon return of the van. I feel taken advantage of.

Linda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy B. 
Clasificación:
5.0

Customer service was excellent. The interior of truck could have been cleaner but overall the vehicle was in good shape. Pleasant experience

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert M. 
Clasificación:
5.0

I wish you could keep truck longer than 6 hours. I forgot it takes time to wash and put gas back in truck before turning In.and I wish that they had faster service there'd.

Darlene T. 
Clasificación:
3.0

Better customer service Personal. I didn't feel like I was welcome to do business with that location, but that I was tolerated and that's not a good feeling for me.

Jeanetta L. 
Clasificación:
5.0

Need more staff on a Sunday at the front desk but overall the guy that was there did a awesome job 👏🏻👏🏻

KERON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara S. 
Clasificación:
1.0

At least not on a Sunday at the first of the month! First of all, I just want to say that the one guy working there was amazing and I felt so sorry for him. After waiting in line for over an hour because there was only one worker there, was not ok. Another worker finally came to help and he was wonderful as well. Please, if you know it is going to be the first of the month - have more than one person working there. If nothing else, than for the workers sake! Otherwise - this was a great facility.

cara P. 
Clasificación:
1.0

I had a reservation the last time I rented here and when I got there it took ONE hour to get my truck. One person there that was interrupted many time and left to take care of things. So I decided I would user the ON-LINE check in this time. I got there and got on the check-in app. It told me to go find my truck and showed me the area. I walked around and could not find the truck, I did this several time to be sure I did not over look it. I finally went in and had to INTERRUPT the ONE person behind the desk that had many many people in line that all glared at me because I have bothered the sales person. He said it was out there j for me just to look and pointed to the same row of trucks I looked over. SO I went back out and walked around. I could NOT find the truck, so once again I went back in with a group of people staring at me when once again I had to interrupt the ONE person helping customers. This time the clerk jumped up and said he would find it for me and he stormed out to look for it walking down the same line to trucks. I followed him and he got to the end and said, it is not here, turned around and walked back to the office. He called someone on the radio and told me that the truck had been parked in the wrong area. In a few minutes the truck came and a man jumped out, left the door open and the engine running. So I finished my checkout of the truck and left. 50 minutes to user U-HAUL's automated on-line system. I still had to bother the ONE clerk several times. Anyway I left and when I got to begin the load the truck, the 10 pads I ordered were NOT in there. But I was already an hour late and did not want to have to go to that office to try to get someone to help me. MY LAST TIME to go to such a horrible business. I will send this also to my local BBB, my neighborhood group and anyone else I can help NOT to make the same mistake as I have made TWICE! I returned the truck and two men met me at the return area. I got out of the truck and ask what I needed to do and one man from around the truck said, everything is fine and you are checked out. He said that my receipt would be in an E-Mail. Would the believe I have NEVER received an E-Mail receipt, only your email to please rate your horrible and frustrating service.

Craig E. 
Clasificación:
1.0

Equipment was horrible had a broken gas gauge cost me a lot of additional gas with the issues with the truck. I actually would not like to use U-Haul again. I have filed a formal complaint

Lisa C. 
Clasificación:
1.0

WAS DISPATCHED A TRAILER WITH A BENT RIM!!! HAD TO CALL ROADSIDE ASSISTANCE IN THE MIDDLE OF MY TRIP!!

Michael Z. 
Clasificación:
1.0

Old damaged equipment, no stickers to mark damage, no on brought the truck up front. I was handed keys and told to go find it. After walking entire property, it was blocked in. Some one canceled my prepaid 2nd portion of the contract. Never spoke to me, they left a message, but NO ONE ANSWERS THE DAMN PHONE!!!! GREAT FOR COMMUNICATION AND CUSTOMER SERVICE!! Worst service ever! Truck had a hole in attic, all my belongings were wet! Took over 1 hr to complete contract, not enough employees to serve the customers! Then got over charged for additional equipment!!! WORST CUSTOMER SERVICE EXPERIENCE EVER! WILL NEVER RETURN OR RECOMMEND THIS FACILITY!!!

Michael Z. 
Clasificación:
3.0

Better parking location

brittney C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramata F. 
Clasificación:
4.0

Have two cashier counter help. The one that help me was awesome ever time I make a visit. Gracias

Maria O. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry O. 
Clasificación:
5.0

It was first class!

Billy R. 
Clasificación:
2.0

The last couple of times my experience has been disappointing. The staff was not friendly, more what do you want, can't you do it yourself feel. I was having trouble with my mobile check-in and instead of just helping me, the staff member said try this, when I had already said it wasn't working and I ended up back at the counter a second time. Wastingi time. When returning the vehicle, the female staff member was too busy to check me out. I knew that I used fewer miles but was told it would be adjusted and refunded. it has not been and I never received a final receipt.

La'Trice D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ruby J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rubin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN O. 
Clasificación:
5.0

Keep doing what you're doing. Amazing customer service, even when in a rushed/overwhelmed with customers situations. Other locations around FW would benefit greatly from they way customer service is done in this store. In a scale from 1 to 10, I rate it 15. Customer service on the phone also listened to my issues and helped greatly to help me deal with the logistics issues. Again 15 out of 10.

Erasto S. 
Clasificación:
5.0

please add the option to upload screenshots for the ID verification and also tell us we need some documentation for that. I arrived unprepared, so it took longer to get the car than expected

steven L. 
Clasificación:
3.0

Make sure that they clean the trucks more properly I got a truck that smelled like marijuana

Hector V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hezekiah J. 
Clasificación:
5.0

1) this location was extremely helpful. They worked with me to be able to return my equipment here. I will be using them again and recommending them

Thomas H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bo C. 
Clasificación:
3.0

Had trouble with the online pick up the guy at the desk didn't seem like he wanted to help. had to use a friends phone to pick the truck up. The truck was dirty with trash in the back I had pre order the truck with a dolly. There was no dolly had to wait for five minutes more to get the dolly

Danny B. 
Clasificación:
5.0

I truly appreciate that the owner of the U-Haul location I use is involved in the daily operations of his business! In fact he was the one that checked me out. The process is very quick when you register everything online including your driver's license. Very friendly folks that work there as well!

Craig D. 
Clasificación:
3.0

Get a customer to the closest UHaul to their house. I went 17 miles out of way. Plus I never got my receipt. I was charged for 200 miles, and I didn't go 200 miles. I think we should be charged based on the miles we drive, until of the guess miles when booking

Traci M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carren F. 
Clasificación:
2.0

1. Truck should have been clean on the outside, windshield free of dirt and bugs. 2. Had to walk to rear of complex to retrieve truck myself after paying, should have been brought up. 3. Originally reserved truck for location less than 3 miles from house a couple weeks in advance, two days before truck was to be rented received call that truck had to be picked up ~10 miles away. Should have been compensated for time lost and fuel.

Chris L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joesph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bradon w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M.  |  Overall Experience 
Clasificación:
5.0

Fast and efficient

Diana B.  |  Overall Experience 
Clasificación:
5.0

Easy access and climate control was what i was looking for and this site delivered on those. The staff is very helpful and courteous. I have moved out of the area and if I do hear anyone needing storage in FW I will recommend this site.

JOHN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REWA H.  |  Overall Experience 
Clasificación:
5.0

Very clean place and staff is very nice

alana h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Litshoker H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia. I don't go anywhere eals. I'm a uhaul fan.

PEGGY H.  |  First Impressions 
Clasificación:
4.0

I was able to speak with a manger to go forward with the move-in. I had no include that you could online move-in that process was much easier.

Danicia H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

susan r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra M.  |  First Impressions 
Clasificación:
5.0

Thomas was training a new employee , it was tge two of them . He did an excellent job of multitasking. He made sure his customers got excellent service while helping his team . Great job Thomas!

Lawrence M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonya T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

loronda b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanette V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHAD A.  |  Overall Experience 
Clasificación:
3.0

I really didn't understand why I would make a reservation for a unit and it not be available when I go sign in. I was offered a bigger one, but the ceiling was so low, I wasn't able to keep a few of my items and I had to pay more for it. I feel that we shouldn't have to pay more to have 24 hour access to the facility if we have to pay more not to have it as well. Trying to talk to someone over the phone was a pain. Outside of that, I did feel that my stuff was safe and secure there

Amber P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

felicia g.  |  First Impressions 
Clasificación:
3.0

Just moved out the csr was very uniformative She didnt break down charges to be understood I felt very uncomfortable to the point I was just like give me that . She didn't even want to double check that my room was cleaned out until the manager said go

jose f.  |  Overall Experience 
Clasificación:
2.0

When ending my lease 15days early I asked about discounts and the Manager/owner was very vague with his answers. I never got a straight answer. Then insulted me because I didn't understand the way he answered the question Bad day or not you never insult your customers.

SELISA D.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

PEDRO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice B.  |  First Impressions 
Clasificación:
5.0

A special thanks to Rob in Wichita Falls, Kristen and Sarah at headquarters. The three of them made a stressful situation not so bad. Thanks again y'all rock!!!

Lori B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marjorie w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diamond D.  |  Overall Experience 
Clasificación:
3.0

For 6 months U paid $10 for 24 hours access and when I need to use ai couldn’t get in, I was very upset that’s why by I moved out

KATRINA LANEA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorenzo G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Selina F.  |  Overall Experience 
Clasificación:
5.0

Richard was amazing and patient. He answered all my questions. Cheers to him!

tessa k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

cleo g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAQUETTA J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cary B.  |  First Impressions 
Clasificación:
5.0

I do want you to know you may want to watch your video on 7/18/21 afternoon around 2-3pm. Your employee driving your trucks was driving very dangerous..he almost flipped a truck, he was squealing tires as he drove around the corners.. my husband went in to talk to a manager, he was told there was not one on duty.. this employee could have hurt or even killed someone with the way he was driving. Was afraid to step out or pull my dodge out to leave feeling he may wreck into us.. please look at your videos.. thank you, Kimberly Whitney

KIMBERLY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F.  |  First Impressions 
Clasificación:
5.0

Great service!!!!

Enoch S.  |  Overall Experience 
Clasificación:
5.0

The representative was professional and very polite and did an outstanding job. I would definitely recommend U-haul on Alta Mesa to family and friends.

debra r.  |  First Impressions 
Clasificación:
4.0

I can not say enough good things about the janitorial staff that pointed me in the rig direction….

Matthew Y.  |  First Impressions 
Clasificación:
2.0

I wasn't really satisfied with the unit received. It may have been. Rooms were over booked and the gentleman who helped me was amazing at coming up with a solution for a wider unit. However, I booked the unit I did originally because I had a refrigerator and bookshelf's that I knew were going to need room that I was unable to keep because of the lack of space and time to look for storage elsewhere.

Amber P.  |  First Impressions 
Clasificación:
5.0

Good job keep up the good work thank you

Kimmist S.  |  Overall Experience 
Clasificación:
5.0

Very good storage and friendly staff

Angelly P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H.  |  First Impressions 
Clasificación:
4.0

I am a first time storage unit renter so a brief instruction of how to unlock and open the door would have been nice

David B.  |  First Impressions 
Clasificación:
5.0

Will you look at the closing hours for U Haul for returning your trucks, 5:00pm is too early to closer 6:00pm would be a great closing time. Your staff at the Cowley location Silvia and her husband was great and great customer skills. U Haul is a good company. Gracias

Sharlyn S.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio al cliente

Angelly P.  |  First Impressions 
Clasificación:
3.0

Had a worker that was rude because me and dad did not know how to take the tow off.

christie h.  |  First Impressions 
Clasificación:
5.0

Richard runs a great location and was always there to answer any question or assist with issues.

Mark M.  |  Overall Experience 
Clasificación:
5.0

One of the only locations I would continue to come back to regardless of where I move because the staff is so friendly, care about what they do, and are willing to go above and beyond for their customers. You don't find that at just any location and this is by far the best out of the many locations I've visited.

Brittany R.  |  Overall Experience 
Clasificación:
4.0

I appreciate the staff at this location for immediately addressing the issue I had.

lisa m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

monica m.  |  First Impressions 
Clasificación:
5.0

Ms. Helen is very kind as well as the other workers I have encountered.

Latisa W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P.  |  First Impressions 
Clasificación:
5.0

Excellent customer service at front desk very friendly and helpful. Takes time to make sure you have what you need and are familiar with space of storage you selected A+

Tommie R.  |  First Impressions 
Clasificación:
5.0

Richard was great. He dealt with a huge volume of customers before he got to us but when he did, he was great and efficient. Top notice service.

Mark M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarjia H.  |  First Impressions 
Clasificación:
3.0

Trash piled up in Stacks in the storage areas by the doors. Smelled like something rotting even an employee commented on the subject. Staff is not very friendly or helpful .

Nancy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kesha N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

derrick b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EbonY L.  |  First Impressions 
Clasificación:
5.0

The entire staff was wonderful. They were courteous and helpful. The location was clean and secure. I highly recommend this facility.

melissa s.  |  Overall Experience 
Clasificación:
5.0

Great service !!!!

Enoch S.  |  First Impressions 
Clasificación:
2.0

Several unpleasant encounters. Most recent being where they rented my storage unit that I already reserved right out from under me. Causing me to have to travel an additional 33 miles. Who had to pay the additional mileage charge for their Mess up.. this guy.

gregory w.  |  First Impressions 
Clasificación:
2.0

The guy working the counter should not be working with the public.

kelly l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwyla E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

bryan m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alethia H.  |  Overall Experience 
Clasificación:
4.0

Ninguno

terry w.  |  First Impressions 
Clasificación:
5.0

When I need uhaul I will absolutely go back .great service at the McCarty store ft worth tx.

peggy h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alethia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bonnie o.  |  Overall Experience 
Clasificación:
4.0

Customer Service over everything makes the experience great. Thank you Team Altamesa!!!!!

Regina B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBBIE G.  |  Overall Experience 
Clasificación:
4.0

During rental, I was told and receive an email that 10x10x10 climates control unit was reserved. However, after arriving and show reservations. No unit available, perhaps Uhaul servers need to be more accurate regarding storage units. I was given a 5x10 and I had to rent a 5x10 Just to stored all my items

oliver g.  |  First Impressions 
Clasificación:
3.0

I had my belongings in storage for a max of 6 -8 days. I did not feel like I should've had to pay full price.

Lakrisha F.  |  Overall Experience 
Clasificación:
5.0

Very Helpful

Kim P.  |  Overall Experience 
Clasificación:
5.0

very helpful ; polite ; and very clean

Kim P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evonda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

demetra h.  |  Overall Experience 
Clasificación:
1.0

Reservations is a complete headache and disaster

Erma H.  |  First Impressions 
Clasificación:
5.0

The staff were not only friendly and helpful... They were also efficient and well-trained! ¡Gracias!

judith d.  |  Overall Experience 
Clasificación:
4.0

I will always use Uhaul every time I need extra storage or moving.

Lanee G.  |  Overall Experience 
Clasificación:
4.0

The sliding doors are dangerous. Someone can easily loose a hand, finger or get crushed. Workers should warn customers of this. Also if there are small kids coming along to help this could be tragic.

Ferry N.  |  First Impressions 
Clasificación:
4.0

The facility seemed secure, but not well lighted inside. I had an indoor unit, climate controlled and it was always pretty dark when I visited my unit during the day. Otherwise it was fine.

Robin W.  |  Overall Experience 
Clasificación:
5.0

The Managers from both Flint, Michigan (Joshua) at Dort Hwy, and Ft Worth, Altamesa made my moving experience smooth and friendly.

florence t.  |  First Impressions 
Clasificación:
4.0

My only complaint is that I only needed the storage unit for one week after the first month, and due to your wanting to rape customers I could not have it prorated, and had to pay full for a new month

debraoh k.  |  Overall Experience 
Clasificación:
4.0

N/C

Robin J.  |  Overall Experience 
Clasificación:
5.0

The manager Richard, was very nice at all times and the rest of the staff. I meet some helpful people at every visit. The faciility was always clean even the restrooms.

Eugenia H.  |  Overall Experience 
Clasificación:
5.0

Everything was awsome

Jala B.  |  Overall Experience 
Clasificación:
5.0

I have this U-Haul storage facility on Altamesa for 10 consecutive years. Staff were always willing to help when needed. The grounds are very well maintained.Great individuals to work with!

CHERI J.  |  Overall Experience 
Clasificación:
5.0

The counter staff and the staff at the truck return were beyond helpful, professional and went out of their way to be fantastic!

Marianna M.  |  First Impressions 
Clasificación:
2.0

Manager Richard was rude on the phone & cut me off immediately because I wanted to speak to him and not one of his employees to cancel a storage place

Dean B.  |  Overall Experience 
Clasificación:
1.0

He sold me the wring one, I specifically asked was it going to be cool like the one indoors in the AC &he said yea while rushing me because he had a line & I apparently had too nany questions.

Mallory W.  |  First Impressions 
Clasificación:
3.0

Tried to get into storage unit with staff and people inside. Card reader said I had access but door would not open. Staff called office to see why card would not open door but it was not the card it

Rob s.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Always felt comfortable going in and out at night.

Gayle t.  |  Overall Experience 
Clasificación:
5.0

Richard was AWESOME and super helpful. Love the facility - it's clean, secure, and climate controlled...everything a girl could want. Big thank you to everyone @ Westcreek!

Stephanie M.  |  First Impressions 
Clasificación:
3.0

Waited in line for 15 minutes today. No cashier. Associates going in and out said not a word to the LONG line of people waiting.

Beven M.  |  First Impressions 
Clasificación:
5.0

Friendly, fast, efficient!

Lu G.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful

William Z.  |  Overall Experience 
Clasificación:
1.0

You can't help but be over taken from the aroma of mice. (Nauseating/Revolting) When I went in to inspect my unit, the next day I secured me another storage elsewhere and requested a refund.

Johnathan B.  |  Overall Experience 
Clasificación:
5.0

Staff was always helpful over the years with prompt service with my various requests. I appreciate you and feel secure using your facility for my storage. Gracias.

DIANE W.  |  Overall Experience 
Clasificación:
5.0

Secure.

Benjamin H.  |  Overall Experience 
Clasificación:
5.0

He was very kind

Gwendolyn P.  |  First Impressions 
Clasificación:
5.0

The staff was so friendly and helpful

Reghen B.  |  Overall Experience 
Clasificación:
5.0

I appreciate your company very much for the assistant.

linda b.  |  Overall Experience 
Clasificación:
4.0

Overall good experience.

jalencia d.  |  Overall Experience 
Clasificación:
5.0

Always my first call when I need a storage facility or truck or trailer rental. The Alta Mesa location has always taken good care of my needs.

Christopher M.  |  Overall Experience 
Clasificación:
5.0

Thank You 4 ur AWESOMENESS!!! :-)

YVETTE C.  |  Overall Experience 
Clasificación:
4.0

This is a clean, friendly atmosphere. Richard was awesome and the rest of the staff was very nice and helpful.

Kathryn D.  |  First Impressions 
Clasificación:
5.0

Great

ANITA M.  |  First Impressions 
Clasificación:
4.0

Conveniente

STEPHANIE W.  |  Overall Experience 
Clasificación:
5.0

Get a print out of your reserve. I "reserved" one two weeks prior and made that mistake but I was lucky they still had one available on the day I needed it. Not a huge deal, I would still go back.

brittany r.  |  Overall Experience 
Clasificación:
5.0

The best in Texas

Esco W.  |  Overall Experience 
Clasificación:
5.0

So appreciate the free 30 day storage with our one-way truck rental. It was a life-saver.

kenneth p.  |  Overall Experience 
Clasificación:
3.0

....

Raven H.  |  Overall Experience 
Clasificación:
5.0

Richard is the manager at Alta Mesa Store he and his staff are pleasantly helpful and professional at all times. Caring and understanding too. Best Regards

Aubrey B.  |  Overall Experience 
Clasificación:
4.0

My move-out date in this communication and survey is incorrect, it was completed on Aug. 29th. My use tenure was 11 years+. Thank You U-haul!

BRI S.  |  Overall Experience 
Clasificación:
5.0

Jerome delivered the boxes in a timely manner.

CARLOS C.  |  Overall Experience 
Clasificación:
5.0

This is the best storage facility ever....everyone was always so helpful and understanding. always clean. Always encountered friendly staff ..If I should need a storage unit again this is it..

Lavonia F.  |  Overall Experience 
Clasificación:
5.0

I feel happy about the service

irving r. | Reservación
Clasificación:
5.0

Storage was easy quick and simple. Good access parking was great. Made the move in and move out super.

jody g.  |  Overall Experience 
Clasificación:
3.0

Yearly lncreasing the rental fees is what caused my move out.

EDDIE M.  |  Overall Experience 
Clasificación:
2.0

The contract information was scetchy. the price for the space was constantly going up though nothing else changed I made The Choice to move to a different facility I won't be using U-haul again

lynnetta c.  |  Overall Experience 
Clasificación:
5.0

The office personnel were very courteous and helpful.

Jennifer H.  |  Overall Experience 
Clasificación:
5.0

*******

Dawana F.  |  Overall Experience 
Clasificación:
5.0

Will use again if needed. Thank you!

audry j.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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