Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I didn't see the Dropbox
I didn't see instruction
My phone died moving all evening
Post information if phone dead what to fo
ROSETTA DAPHINE R.
Clasificación:
3.0
El cliente no dejó un comentario.
Marlow O.
Clasificación:
5.0
El cliente no dejó un comentario.
DAMARYS T.
Clasificación:
1.0
Perhaps the worst rental experience I've ever had. Very long wait, poor customer service representative. I feel sorry for you, if you have to hire people like this there's nothing you can do.
William L.
Clasificación:
2.0
El cliente no dejó un comentario.
Ashley C.
Clasificación:
5.0
El cliente no dejó un comentario.
Laura B.
Clasificación:
4.0
Very professional and knowledgeable.
BILLY H.
Clasificación:
5.0
El cliente no dejó un comentario.
Steffanie S.
Clasificación:
1.0
The app wouldn't work on my phone. Had to stand in a really long line. The place was understaffed. Truck worked ok but the door wouldn't close without slamming it. Inside of cab was full of graffiti. Truck was in rough condition.
STEVEN L.
Clasificación:
5.0
El cliente no dejó un comentario.
SHELLEY M.
Clasificación:
1.0
The brakes were horrible. The dash said low brake fluid. You literally had to push the pedal to the floor to make a slow stop. I also reserved a appliance dolly which was not available when I got to the location. Why even offer it online if you don't have any. The rep at the store said they have been out of appliance Dollie's for a while which is unfair to consumers who plan to use these for their move and you don't even have them On store. Take them off the website so consumers can choose what's best for them and not be led to your facility based on falsified inventory.
Erika J.
Clasificación:
2.0
It took an hour to get a trailer I had reserved on line the day before there was only 3people ahead of me.I feel sorry for the 10 people behind me
Jack C.
Clasificación:
4.0
El cliente no dejó un comentario.
John G.
Clasificación:
5.0
El cliente no dejó un comentario.
TAMARCA T.
Clasificación:
5.0
The truck I ran it was in terrible shape it was dirty and nasty on the inside were the two seats The steering wheel lift dirty marks on my hand. I told no the person that was checking in and checking checking things out when I brought it back that it had need it a alignment because the steering wheel goes one way in the car is going another way. Also The suspension system is terrible!
ANTHONY C.
Clasificación:
5.0
El cliente no dejó un comentario.
roger K.
Clasificación:
5.0
Service light came on right after getting and waited 45 min on hold and just drove back to store to report it. Extended our move at least 2hours
George S.
Clasificación:
4.0
El cliente no dejó un comentario.
Arly S.
Clasificación:
4.0
The hitch installation looked great! Many thanks to Richard!
Ellen B.
Clasificación:
5.0
El cliente no dejó un comentario.
Stanley H.
Clasificación:
1.0
I did register as a mobile pick up but got there 30 minutes before closing. I was struggling with the app so I went inside for help. I waited 45 minutes while one person helped customers. Other employees were walking in and counting registers when they could have helped the line to move people through more quickly. There were 5 people in line. When I got to the counter at 7:15 they moved my reservation time up 45 minutes and did not help me get my truck. The lock boxes and drop boxes for the keys were not well marked in relation to the vans and it left me searching the parking lot for 20 minutes and the locks took forever to open. It would have been simple for an employee to switch me to a regular pick up or simply help me get my key unlocked. I understand wanting to leave but if they simply worked together to help people and focused on customer service they would have been out more quickly and left a good customer experience. I rent frequently for business and will not use this location again if I can help it
Jill M.
Clasificación:
5.0
El cliente no dejó un comentario.
Lee J.
Clasificación:
5.0
El cliente no dejó un comentario.
ASHLEY D.
Clasificación:
5.0
El cliente no dejó un comentario.
Carlos A.
Clasificación:
3.0
Truck had damage all over and the truck cab smelt like a skunk and the drivers door had to be constantly slammed hard to close cause door alarm would go off, dome light didn't work in the back of the truck so I loaded by moonlight,, the truck was completely filthy and and till had a strong skunk odor in the cab even after leaving windows open and loading up the truck so I pulled over searched the truck and I found drugs in the truck door in a deep cubby in the door.a marjuana blunt which was left in driver's door left by the previous driver.i took a picture and I forgot my phone at home to show them when I returned the truck.I told the staff they didn't seem suprised or care that i had been given a truck in the condition or that drugs were left from previous driver.As I walked away I heard both workers laugh thinking it was funny.its not. I'd thought this should be brought up to your attention so this doesn't happen to another customer. I could have been pulled over and charged or arrested for drugs in texas.
JENNILIN B.
Clasificación:
5.0
El cliente no dejó un comentario.
SHERRY S.
Clasificación:
5.0
El cliente no dejó un comentario.
Graylin F.
Clasificación:
5.0
El cliente no dejó un comentario.
Ashton W.
Clasificación:
4.0
When someone is leasing it takes some time of the cashier and other people that just need items at the store have to wait for a while. I was lucky I learned about the self-checkout with the app on my phone and was able to finish quickly but many people still don't know about it or how to use it…
Antonio L.
Clasificación:
5.0
Better customer service
CARMEN G.
Clasificación:
5.0
I always use this location for pick-up and drop-offs. The staff are professional and helpful.
Nicole M.
Clasificación:
5.0
El cliente no dejó un comentario.
Rodney W.
Clasificación:
2.0
El cliente no dejó un comentario.
PEDRO M.
|
Overall Experience
Clasificación:
5.0
Put jacks back on your trailers….
ELVIN U.
Clasificación:
5.0
No improvement necessary. Owner and employees are top notch. Good experience.
Lloyd W.
Clasificación:
5.0
El cliente no dejó un comentario.
LUISA P.
Clasificación:
3.0
That pick up location was tooo far
NANCY H.
Clasificación:
5.0
El cliente no dejó un comentario.
RICHARD B.
|
First Impressions
Clasificación:
1.0
They rented me the only 10 ft truck available for a 1 way trip. After just a few minutes in the truck with the AC on, the smell of old urine became over powering. I used a can of lysol to try to kill the odor, but it did not work. I drove that stinking truck for 5 hours. This should have been addressed before my rental.
BRUCE W.
Clasificación:
2.0
One tail light did not work and a tire strap was torn and ripped during travel.
Daris S.
Clasificación:
5.0
El cliente no dejó un comentario.
John C.
Clasificación:
5.0
El cliente no dejó un comentario.
RANDALL R.
Clasificación:
5.0
A special thanks to Rob in Wichita Falls, Kristen and Sarah at headquarters. The three of them made a stressful situation not so bad. Thanks again y'all rock!!!
Lori B.
|
First Impressions
Clasificación:
4.0
Back of the truck had broken glass everywhere, I ended up cutting myself with it
Tomas M.
Clasificación:
1.0
Do not charge 40.00 dallors for a freaking 1/6 of a gallon of gas as I was charged for that. But I replaced gas I used ...very bad charge. Outrageous
Yvonne G.
Clasificación:
4.0
The app sucks
Ronald C.
Clasificación:
1.0
El cliente no dejó un comentario.
Lakeshia J.
Clasificación:
5.0
El cliente no dejó un comentario.
marjorie w.
|
Overall Experience
Clasificación:
5.0
Truck smelled like cigarettes but overall service was great
Lyndon S.
Clasificación:
1.0
Upon paying the storage it took so long for someone to answer. A couple of months ago I left a message for the manager and never received a call back.
Conception C.
Clasificación:
4.0
The man that was there Sunday afternoon was really lacking in basic customer service skills. According to my rental sheet the truck was full of gas. It was at 7/8 of a tank. The miles on my sheet was 10 miles less than actual and the right rear tire was low. After putting air in tire I noticed it had a screw in it. Not surprised, I had to kick 2 bolts that were on the ground all around truck so I wouldn't get a flat. The truck was clean and nice. The woman that checked it in Monday was as nice as she could be. She should give hairy grumpy some lessons. It just a shame that mediocrity is so prevalent today. Why is there so many sharp objects on the ground all around your equipment. I imagine it's hard to get good help and that is very sad. I like uhaul but the next time I'm going over the equipment with a fine tooth comb. Thanks a bunch!
DAVE W.
Clasificación:
4.0
El cliente no dejó un comentario.
Dale W.
Clasificación:
2.0
I waited in line for 45 minutes to get van that I had completed check in on line except for drivers license. This is not my first time to rent a vehicle out of this facility and they are always understaffed.
rae E.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert S.
Clasificación:
5.0
Have more than one front desk staff working on Sunday morning
Paul R.
Clasificación:
5.0
Excellent customer service and timing
Khalebb R.
Clasificación:
5.0
Have more people at the counter... At the time I came, there was one person at the counter and she was handling a problem. I waited 30 minutes for someone else to come out of the back and assist me. After that, everything was great. Perhaps I just came at a bad time.
James B.
Clasificación:
1.0
Wait for check in was 30 minutes (three person line), first trailer had light out but was first miss diagnosed as a bad fuse I'm my car, then finally got a good trailer. Took an hour in all - I don't know how you make money!
Richard G.
Clasificación:
3.0
El cliente no dejó un comentario.
Keshia T.
Clasificación:
5.0
El cliente no dejó un comentario.
Rebecca C.
Clasificación:
4.0
The vehicle I received appeared to be probably the worst vehicle in the fleet.
Doyle S.
Clasificación:
1.0
They pulled the truck out of the return lane it wasnt clean - the back of it had food and dirt it. The inside smelled like someone was a chain smoker. Then when I returned the truck they were insisting all the trash came from me. Not a great experience. I had to still use the truck bc this was the only location that had one available
Patrice J.
Clasificación:
5.0
El cliente no dejó un comentario.
Diamond D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ryan B.
Clasificación:
3.0
For 6 months U paid $10 for 24 hours access and when I need to use ai couldn’t get in, I was very upset that’s why by I moved out
KATRINA LANEA B.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Hector C.
Clasificación:
1.0
Stealing wheel was gummy, the cab smelled like cigarette smoke. And the people at the front desk told me I could not drop the truck off after hours. I talked to the service man and he said we could drop the truck off after hours.
Sara F.
Clasificación:
5.0
El cliente no dejó un comentario.
April T.
Clasificación:
4.0
Waiting on my refund check!!!!
Sheila R.
Clasificación:
1.0
El cliente no dejó un comentario.
JORGE M.
Clasificación:
3.0
El cliente no dejó un comentario.
Rene M.
Clasificación:
4.0
Good service
Cleotha T.
Clasificación:
4.0
When I reserved the equipment I scheduled a return close to my final destination. However, at some point the location was changed to a location 20 minutes away and the customer service representative I spoke to at 6:30 a.m. on the day of the return was unable to update the return location. I incurred additional charges for mileage due to this changes.
Clinton S.
Clasificación:
3.0
El cliente no dejó un comentario.
DANIEL A.
Clasificación:
4.0
El cliente no dejó un comentario.
Jefferson C.
Clasificación:
5.0
El cliente no dejó un comentario.
shelia H.
Clasificación:
2.0
Add ons such as dollies and pads were not in truck. Wait/line too long. Called customer service and waited over an hour before speaking to someone who said they couldn't help me.
Alane Z.
Clasificación:
5.0
El cliente no dejó un comentario.
Anne A.
Clasificación:
5.0
No dollies, allow charge to be taken off automatically
Kelsea M.
Clasificación:
5.0
El cliente no dejó un comentario.
Swazey D.
Clasificación:
1.0
Charged more then what I was told
Jesse V.
Clasificación:
5.0
El cliente no dejó un comentario.
Carolyn Y.
Clasificación:
2.0
We never received our appliance dolly
venencio F.
Clasificación:
5.0
El cliente no dejó un comentario.
CYNTHIA K.
Clasificación:
3.0
Online option for checking out the trucks is awful, doesn't save any time from just going in to the counter. And you still have to go to the counter to pick up keys. Need to be upfront with people before they select the online 24/7 truck share option and can't switch back to counter check out.
Celina O.
Clasificación:
5.0
El cliente no dejó un comentario.
Jodi N.
Clasificación:
3.0
Please check truck for leftover blunts,
andrew H.
Clasificación:
5.0
I've used this location several times and staff always friendly and helpful.
Osvani C.
Clasificación:
1.0
Poor service and poor customer service. You don't get to speak directly to anyone regarding your account and mistakes made by dealer or U-Haul.
DeAngelo T.
Clasificación:
5.0
As I arrived to return the Trailer there were 3 trucks in front of me. This associate came out and told me to follow him and I could return Trailer without waiting. That was very nice and professional. Will use this location again.
Ann S.
Clasificación:
5.0
El cliente no dejó un comentario.
Jodi N.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Cody S.
Clasificación:
5.0
Continue doing what you're doing, making everyone feel like family, just enjoying the job and the people.
KIMBERLY H.
Clasificación:
5.0
El cliente no dejó un comentario.
Laura A.
|
Overall Experience
Clasificación:
5.0
The customer return that was near my house on Hemphill was full and was located at a run down bar and grocery store with bums hanging outside so I had to drive to altamesa uhaul , which was nice but far from where I live , thank you
justin A.
Clasificación:
5.0
El cliente no dejó un comentario.
ELIDA R.
Clasificación:
1.0
Got charged way more than what I was told and no one answers the phone to give me an explanation to the charges
Rosa G.
Clasificación:
5.0
Stay Great
HERBERT EARL C.
Clasificación:
1.0
Gas was under what they stated and truck was dirty and had a smell of cigarettes
Willie A.
Clasificación:
3.0
El cliente no dejó un comentario.
TIMOTHY R.
Clasificación:
5.0
El cliente no dejó un comentario.
Angela B.
Clasificación:
5.0
Good customer service
COLETTE H.
Clasificación:
5.0
El cliente no dejó un comentario.
Donna W.
Clasificación:
5.0
El cliente no dejó un comentario.
Tanya S.
Clasificación:
5.0
El cliente no dejó un comentario.
diane S.
Clasificación:
5.0
El cliente no dejó un comentario.
Lisa N.
Clasificación:
5.0
We like this location. They always have what I need and friendly.
ANDEE E.
Clasificación:
4.0
El cliente no dejó un comentario.
Lorenzo G.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Selina F.
|
Overall Experience
Clasificación:
5.0
Richard was amazing and patient. He answered all my questions. Cheers to him!
tessa k.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
cleo g.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
SHAQUETTA J.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Cary B.
|
First Impressions
Clasificación:
5.0
I do want you to know you may want to watch your video on 7/18/21 afternoon around 2-3pm. Your employee driving your trucks was driving very dangerous..he almost flipped a truck, he was squealing tires as he drove around the corners.. my husband went in to talk to a manager, he was told there was not one on duty.. this employee could have hurt or even killed someone with the way he was driving. Was afraid to step out or pull my dodge out to leave feeling he may wreck into us.. please look at your videos.. thank you, Kimberly Whitney
KIMBERLY W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Lisa F.
|
First Impressions
Clasificación:
5.0
Great service!!!!
Enoch S.
|
Overall Experience
Clasificación:
5.0
The representative was professional and very polite and did an outstanding job. I would definitely recommend U-haul on Alta Mesa to family and friends.
debra r.
|
First Impressions
Clasificación:
4.0
I can not say enough good things about the janitorial staff that pointed me in the rig direction….
Matthew Y.
|
First Impressions
Clasificación:
2.0
I wasn't really satisfied with the unit received. It may have been. Rooms were over booked and the gentleman who helped me was amazing at coming up with a solution for a wider unit. However, I booked the unit I did originally because I had a refrigerator and bookshelf's that I knew were going to need room that I was unable to keep because of the lack of space and time to look for storage elsewhere.
Amber P.
|
First Impressions
Clasificación:
5.0
Good job keep up the good work thank you
Kimmist S.
|
Overall Experience
Clasificación:
5.0
Very good storage and friendly staff
Angelly P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kevin H.
|
First Impressions
Clasificación:
4.0
I am a first time storage unit renter so a brief instruction of how to unlock and open the door would have been nice
David B.
|
First Impressions
Clasificación:
5.0
Will you look at the closing hours for U Haul for returning your trucks, 5:00pm is too early to closer 6:00pm would be a great closing time. Your staff at the Cowley location Silvia and her husband was great and great customer skills. U Haul is a good company. Gracias
Sharlyn S.
|
First Impressions
Clasificación:
5.0
Muy buen servicio al cliente
Angelly P.
|
First Impressions
Clasificación:
3.0
Had a worker that was rude because me and dad did not know how to take the tow off.
christie h.
|
First Impressions
Clasificación:
5.0
Richard runs a great location and was always there to answer any question or assist with issues.
Mark M.
|
Overall Experience
Clasificación:
5.0
One of the only locations I would continue to come back to regardless of where I move because the staff is so friendly, care about what they do, and are willing to go above and beyond for their customers. You don't find that at just any location and this is by far the best out of the many locations I've visited.
Brittany R.
|
Overall Experience
Clasificación:
4.0
I appreciate the staff at this location for immediately addressing the issue I had.
lisa m.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
monica m.
|
First Impressions
Clasificación:
5.0
Ms. Helen is very kind as well as the other workers I have encountered.
LATISA W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
REGINALD C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JOHN P.
|
First Impressions
Clasificación:
5.0
Excellent customer service at front desk very friendly and helpful. Takes time to make sure you have what you need and are familiar with space of storage you selected A+
Tommie R.
|
First Impressions
Clasificación:
5.0
Richard was great. He dealt with a huge volume of customers before he got to us but when he did, he was great and efficient. Top notice service.
Mark M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Sarjia H.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
EbonY L.
|
First Impressions
Clasificación:
5.0
Great service !!!!
Enoch S.
|
First Impressions
Clasificación:
2.0
Several unpleasant encounters. Most recent being where they rented my storage unit that I already reserved right out from under me. Causing me to have to travel an additional 33 miles. Who had to pay the additional mileage charge for their Mess up.. this guy.
GREGORY W.
|
First Impressions
Clasificación:
2.0
The guy working the counter should not be working with the public.
kelly l.
|
First Impressions
Clasificación:
5.0
very helpful ; polite ; and very clean
Kim P.
|
First Impressions
Clasificación:
3.0
Waited in line for 15 minutes today. No cashier. Associates going in and out said not a word to the LONG line of people waiting.
Beven M.
|
First Impressions
Clasificación:
5.0
Great
ANITA M.
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First Impressions
No se han enviado comentarios para esta ubicación.