Customer Reviews for U-Haul Moving & Storage of Rutland

Clasificación:

5.0

Perfect service!

Clasificación:

5.0

Excellent staff!

Clasificación:

3.0

Fix your website to enable information download in a quick and efficient way. I arrived at the Rutland, Vt depot to be told I couldn't drive the van as I only had an overseas license and didn't have my passport with me. This was despite the fact that I have rented from uhaul on previous occasions.

Clasificación:

5.0

There was a service light on; however, truck was perfect.

Clasificación:

5.0

Very happy with pick up and drop off

Clasificación:

5.0

Your. Representative a young lady was very nice and extraordinarily helpful and honest I accidentally left a package in the truck that contained a large amount of cash as I was buying and picking up equipment locally I accidentally left that package in the cab and she returned it to me when she reviewed the truck when it was brought back Thankfully she gave it back to me and I didn't lose a large sum of money that I would've lost probably if she was not looking for it and displayed such honesty. 5 StArs.

Clasificación:

5.0

Staff and manager were incredibly helpful and friendly!

Clasificación:

5.0

Great job quick service great attitude

Clasificación:

5.0

nothing. great customer relations here.

Clasificación:

1.0

The humans involved in the process were fine. The "reservation" process is a sham. U-Haul changed location at the last minute to a site 1 1/2 hours away. Every step of the transaction was changed. read the fine print, they say. U-Haul can improve by keeping their word when committing to a reservation - that is the word that was used in my "confirmation" email.

Clasificación:

5.0

Hire employees so that fantastic ones don't get overloaded. The gal and owner I dealt with were exceptional at their jobs!

Clasificación:

4.0

After reserving exactly 30 days before I needed the trailer, per UHaul online reservations, I was called 2 days before and told That they didn't have a trailer at my location in Burlington, VT, but that I had to drive TWO HOURS to Rutland, VT to get it. It completely screwed up my travel plans and cost me an additional $75 in gas to go get the trailer. This is outrageous-I will not be using or recommending UHaul due to this deceptive practice.

Clasificación:

1.0

rental was in Burlington, 2 days before pickup we were notified that the pickup was 80 miles away,, and the truck i ordered was not available had to get a larger truck and arrange a ride 1-1/2 hours away.

Clasificación:

5.0

Class act, I would rent from here.

Clasificación:

5.0

It was a great experience!!

Clasificación:

4.0

The location of this U-Haul business is great for visibility as advertising is considered but it is too small. U-Haul has outgrown this location. Very tight quarters. Although moving is an expense that may not be feasible. Is there space behind you to rent or buy?

Clasificación:

5.0

get the right truck to the right location and have the correct rental equipment ready and available. In other words, actually pay attention to what you agree to online!!!!

Clasificación:

3.0

We were happy with the newness of the vehicle and cleanliness. The pick up of the vehicle was difficult as I had to back it nearly all the way around the building in order to get out. Not convenient. We thought the return was going to be easy as the woman checked us right out. However, when we were in our car preparing to leave the woman rapped on our window and in a very in your face manner told us that the UHaul we returned wasn't one of theirs and that we would have to pay a lot more because of our mistake. She persisted with this and we had to get out while she conferred with another individual in the company. Finally, the owner who was there told us that there was a mistake and for us “not to worry about it”. However, we got no apology from anyone and this entire incident made us decide that we'd rather not rent from this location again.

Clasificación:

5.0

I was disappointed that we couldnt pick up a trailer near our home where we requested and had to drive almost 50 mikes to get it

Clasificación:

5.0

Everything was terrific and done well

Clasificación:

2.0

They didn't give me my dolly.

Clasificación:

5.0

Nothing to improve on Danielle who waited on me couldn't have been or more helpful with my questions

Clasificación:

4.0

Our vehicle was old and had no usb, Bluetooth, etc options.

Clasificación:

4.0

Danielle at the Rutland location was great to work with - kind and knowledgeable and overall incredibly helpful.

Clasificación:

2.0

Explain the prices before the customer checks in. Try to be more accommodating to the customer's needs.

Clasificación:

5.0

The one-way entrance to the facility is not really obvious from the street. (There are two curb cuts but one is for ingress and the other is for egress.) Additional signage might help to distinguish the entrance from the exit. Otherwise, this is one of the best U-Haul centers I've rented trucks from.

Clasificación:

5.0

The experience with this location was fast and easy. The young lady that helped us was very nice and knew her job real well. You don't get this with most places anymore. Very Satisfied and would recommend to everyone.

Clasificación:

4.0

Danielle was the representative we dealt with, and I can't say enough good about her. She's knowledgeable, articulate and most of all very friendly which makes the transaction pleasant. I would say she would be the reason we'd return to that location.

Clasificación:

5.0

Stay as attentive, knowledgeable and we'll be back..! Gracias

Clasificación:

4.0

Truck was very old and difficult to drive. Difficulty going up the smallest hills, and thought the engine was gonna fall out going downhill by the sound of it. Have rented roughly 10 times from this location and have had great trucks, this time not so much. Staff is really great and truck was really clean, just old.

Clasificación:

2.0

I drove this truck a total of 10 miles and put 2 gallons of gas in it before it was returned yet I was still charged $11.00 for gas for not being returned at the same level. Obviously the incorrect level was marked on my paperwork before I took possession of the truck.Just laziness on the staff is the only explanation

Clasificación:

5.0

Convenient location

Clasificación:

5.0

They were extemely helpful in gettting everything ready and helping in getting connected

Clasificación:

3.0

There were five customers in the store and one associate behind the counter who was on the phone. After a couple minutes someone came out from the back but he just asked us to move away from the door because it was making the bell ring out back. :/ Someone else did come out and start helping after.

Clasificación:

4.0

Change that POS app for after hours drop off. No reason I should have to change all the settings on my phone to return a truck! Oh and you can call customer service...45 min wait. Local location was great, that whole app return process was a sh*tshow and will make me think twice about renting from uhaul in the future. Do better

Clasificación:

5.0

Trailers should be checked prior to renting to next customer. - Lights were not working. - Trailer had lots of broken glass, nails, screws and bits of metal inside.

Clasificación:

5.0

Everything was great!

Clasificación:

5.0

Please use another internal cab cleaner/deorderizer. We only used the vehicle for 3-4 hours and both of us had terrible headaches from the smell. Everything else was great. ¡Gracias!

Clasificación:

3.0

The trailer was very helpful and we appreciate finally getting on the road with one. Thanks. Page 2 of the instructions was missing. No ramp was offered or provided. Handwheel coupler was useless when we could have drop and tow coupler. No tongue jack. The gentleman who assisted me used his cell phone to take a photo of my driver's license in order to put this information into the system. I was/am very uncomfortable with this. Thanks for asking. Kind wishes.

Clasificación:

5.0

I returned trailer before the store was open.

Clasificación:

4.0

Customer service rep at initial checkout was very poor and displayed ignorance of your processes and requirements. Otherwise, the truck rental and its usage were very good.

Clasificación:

4.0

Servicio amable

Clasificación:

5.0

Very friendly and helpful

Clasificación:

5.0

The web site was awful for after hours returns. When I logged into my account it said there were no active reservations. Wait for phone help was 30 minutes. Finally saw option to enter contract number and all went smooth from that point.

Clasificación:

3.0

I ordered 2 mattress bags and did not get them when I went to pick up the truck & trailer. I also never got my money back for the mattress pads that I pre-paid for online (because it made me pre-pay for them) I would like my money back.

Clasificación:

5.0

Job performed much sooner than expected and with great attention to detail. Courteous staff and friendly environment

Clasificación:

4.0

The back of the truck wasn't broom clean when I picked it up

Clasificación:

5.0

Staff were very friendly and truck smelled beautiful.

Clasificación:

5.0

It was what was expected. Ty. Front desk female was perfect

Clasificación:

5.0

Everything was convenient, as expected and handled very well. I would definitely recommend this location.

Clasificación:

2.0

Staff very personable and helpful. Trailer not broom swept clean when picked up. Had to sweep it out before loading. Door was difficult to raise and lower. One tire was bald. Other three were different type. Definitely not good quality of equipment we have rented from Uhaul in past. We dropped off the trailer at the location we selected in the reservation and that was confirmed when we picked it up. Got a phone call from cooperate Uhaul asking us if we had returned the trailer and where. Mmmmmmm. Pick up location was aware of drop off and was stated in our paperwork.

Clasificación:

1.0

The truck left the facility missing a catalytic converter. I asked one of the employees of it was supppsed to sound like that. She said yes. Once I was about 5 hours away one of my moving helpers said that it was missing the catalytic converter. It was deafening.

Clasificación:

5.0

Warn the customer that the tire pressure gauge has tendency to come on and not to worry about it. Drivers wiper was terrible in the rain but other then that, the office staff was very helpful even when their office equipment was on the blink due to power surge. They were able to think on their feet and get both customers tended to and on their way.

Clasificación:

2.0

The facility had a pipe burst they took half of my stuff out and never returned it back to the unit. The insurance company that is over my claim is taking forever to keep in touch with me and re-issue my money back for the stuff that was thrown away. I would not recommend using U-Haul ever again it was the worst Experience. When I got there to try to clean out my storage unit I had trouble with the lock politely went in there and ask for help and was told they are not allowed to help me I said to the lady I'm trying to clean out my unit I need help the lock will not open her boss said we have to call locksmith I said no you do not I have a code I will not open was very disrespectful going back-and-forth with me the Lady was just trying to help but her boss was very rude and disrespectful I would not recommend them ever again to anybody. The customer service just to get to the main location takes hours of waiting just to sit here and talk about something that Customer can't help u with.And customer service tells you to go to the location if you do not have a car how are you going to get to the Flippin location does not make sense.

Clasificación:

5.0

Danielle is the most efficient, wonderful person you could have working for you. She was very helpful, thoughtful in helping get the right size storage unit that I need. Even though Jeffrey did not follow the plan Danielle and I had made, Danielle was able to make everything work for our needs. She was amazing on the phone giving me options of not having to unpack a uhaul after being on the road for 3 days and with a broken foot. This lady is a true godsend!! Couldn't find a better person to help with your customers. Give her the utmost rating 10 out of 5. She goes way beyond to ensure customer satisfaction. You are truly blessed to have her working for Uhaul!!!

Clasificación:

2.0

Unit received water damage from a water break resulting in damaged and destroyed items.

Clasificación:

3.0

My husband and I have had a unit for a month and we have had nothing but issues accessing our things. We have a heated unit, but it doesn't do any good if you can't get inside to your things. Paid for another month and the guy never apologized or gave us a discount for not being able to access our things and having to pay a friend to store some of our belongings because we couldn't get in to the unit.

Clasificación:

5.0

Very nice facility and friendly staff.

Clasificación:

5.0

Very clean - everything I signed up for online was ready for me upon arrival.

Clasificación:

5.0

Chris and staff were very helpful and knowledgeable. They were very accommodating.

Clasificación:

5.0

Kris runs one of the best uhauls I have ever interacted with. From truck rental to storage units. The Rutland facility set a standard for me that I judge all other uhauls...of the 5 others I have used throughout new England this one is still the best.

Clasificación:

4.0

I couldn't reach the manager by phone which frustrated me since I wanted to go over the move out with him prior to moving out.

Clasificación:

5.0

All services and staff members were very helpful at all times. Never was disappointed. Thank you for all the help with my storage needs.

Clasificación:

3.0

Was frustrated because I only have a cell phone and no land line and they wanted / needed 3 numbers. Very upset and unnecessary !! The young girl charged my account for my one way, one free month storage and the account has NOT been credited yet !! Waiting to see if it comes back through for credit.

Clasificación:

5.0

Gracias

Clasificación:

3.0

When I went into the storage unit there is a big black spot on the floor. I think they should have not Rented that unit out until it was cleaned the black spot on the floor was really a disappointment. I am kind of iffy if I would recommend this to someone else. Because like I said the storage had A black spot. To even open the storage unit was very hard. I had to physically go get the manager to show me how to open it. They should give you directions in the handbook to show me how to open the storage units.And others to know how do use the unit and close the unit.

Clasificación:

1.0

Worst Experience Ever Never Will Do Business With Ever Again.

Clasificación:

1.0

Told me the rate is $69 a month for any unit then a month later told me it's $169 a month and nobody there would tell me $69. Never had me sign any paperwork so the second shift guy clearly had no clue what he was doing. Terribly managed site and poor training.

Clasificación:

5.0

It was convenient and easily assessable at any time. We were storing pump supply. So I was in and out a lot. The only draw back. Sometimes trucks or trailers were left in front of or close to our unit. If we need more storage in the future, we will be back.

Clasificación:

5.0

The manager who helped me was terrific! Courteous, knowledgeable, and helpful. I was very impressed with U-Haul at every step of the way. This is clearly a company whose employees take pride in their work.

Clasificación:

5.0

In rutland, i like the guys, girl not so nice, daytime :(

Clasificación:

3.0

Very expensive, limited availability of spots, pass cards often failed. The attendant regularly had problems with fixing passcards, changing errant billings... etc.

Clasificación:

5.0

Chris, manager, very nice, informative

Clasificación:

5.0

Everything and good and the staff is great at their job and very helpful

Clasificación:

4.0

Facility was dry and clean. Moving products well stocked and readily available. Experience was a good one.

Clasificación:

3.0

Attendant was polite and very helpful. The card and code system is ridiculous. Getting a refund was a bit of a process but again, the staff was very helpful.

Clasificación:

5.0

I was lucky enough to meet Bradley. He was personable and is an asset to your company. He offered various options and even took the time to show me the different size storage units. Excelente

Clasificación:

5.0

Very friendly. A welcome site and very clean. Would surly return if need to. 5 star service .

Clasificación:

3.0

none

Clasificación:

5.0

Simple to reserve units online. Customer Service for the Rutland location has always been top notch. Friendly and reliable!

Clasificación:

1.0

Twice the facility was found to be unsecured and we don't know god how long. The employee on duty the last time just minimized the situation however you advertise a secure facility which you did not p

Clasificación:

5.0

Heated storage with easy access and a parking ramp at the door. Great helpful staff.

Clasificación:

5.0

Very pleased with U haul and the services provided. We will be using the u haul services again.

Clasificación:

4.0

Very expensive but you get what you pay for. Very easy to make a payment and it's nice that you can get your receipt through email. Love the hours too very convenient. Thank you so much.

Clasificación:

5.0

U-Haul employees Tony and Jeffery and Joe the manager, may have provided me the best retail service I have ever received in my long life! I am extremely grateful for their professional service.

Clasificación:

5.0

People are great an did a wonderful job with everything they did yesterday. I'm very happy with the service I got.

Clasificación:

5.0

Anthony provided excellent service.

Clasificación:

2.0

I moved out because their employee Anthony quoted me a lower price for my second month (64.95) and the manager refused to honor that quote.

Clasificación:

4.0

I have used the storage facility in Rutland for many years. In fact, I've just upgraded to a larger unit. The staff are very polite, friendly, and helpful.

Clasificación:

3.0

The staff was nice. The separation of corporate and the locations makes things frustrating. I had a problem and everyone said the other one would help.

Clasificación:

4.0

We found the staff very helpful and knowledgeable. The price seemed a little high for a 5x10 and so we moved to Godnick's Storage where access is very easy. Thank you for your good service.

Clasificación:

4.0

The staff was friendly and very helpful. They made the process quick and stress-free. I would recommend Uhaul Storage of Rutland to friends and family.

Clasificación:

3.0

N/C

Clasificación:

5.0

,.,.

Clasificación:

1.0

Short staffed. Long line wait. X-large unit I rented and paid for had another customer lock on it, full truck, no where to put it. More waiting to find another smaller unit that didn't fit everything.

Clasificación:

5.0

Perfect for our needs and convenient location....

Clasificación:

5.0

Very handy location and lots of options

Clasificación:

2.0

Access card never worked. Larger unit reserved ended up with a smaller unit when I showed up. I had to go down stairs to get to it and there was a pipe running thru the middle of the unit? Overpriced!