Customer Reviews for U-Haul Moving & Storage of Rutland

Clasificación:

5.0

N/C

Clasificación:

5.0

All was excellent- no suggestion warranted.

Clasificación:

2.0

Not impressed with the truck we were given. I had a 2 hour ride from Rutland to Saint Albans. At first the truck seemed fine, just had normal wear and tear for an old truck. But once I was on the highway there was a strong fuel smell the entire time. I had to drive with the window down, in the rain, because the smell was so strong. Along with that, the brake light and ABS light kept coming on and off. The brakes felt like they were dragging every time I came to a stop and took off again. I tried calling the Rutland location multiple times and every time sat on hold for 20 minutes and nobody answered the phone. Tried calling the next day and sat on hold again for 30 minutes. Clearly this store does not care about answering its phones. I feel bad about leaving this review because the manager Kris was very nice in person. But overall this experience has been kind of a nightmare. I'm surprised U-Haul would allow a truck to go out with these issues.

Clasificación:

3.0

Maybe make sure the trucks are actually clean before giving them to the next customer. The cabin smelled like an ashtray, the arm rest was stained with who knows what, and the seats had crumbs of some kind all over them. A walk through was not done with me, I was just handed the keys and pointed in the general direction of the truck. With my last two pickups at other locations, someone always walked me to the truck, gave me an overview of the operations, and confirmed its condition with me.

Clasificación:

4.0

The trailer badly needed lubrication at the tongue jack. The tongue jack was almost impossible to turn, even with two arms together.

Clasificación:

5.0

I picked up the U-Haul on one day and had poor service from the woman attendant. I told her there was some damage that had not been marked and she said I had to use your Internet link. She refused simply to come out and look at it and mark it. It was raining and windy and the Internet site would not upload the photos. It was a miserable experience and didn't work. The next day when I returned to get the tow dolly, the man thereâ€"probably the managerâ€"came out and looked at it and marked it. He gave us terrific service. She, however, needs some training.

Clasificación:

5.0

The service was excellent. The Uhaul representative was very helpful and very friendly. Nothing to improve on!!!

Clasificación:

5.0

speedy check in, easy!

Clasificación:

5.0

Good,well stocked with equipment. The trailer towed nicely ,very stable.

Clasificación:

1.0

Told me the rate is $69 a month for any unit then a month later told me it's $169 a month and nobody there would tell me $69. Never had me sign any paperwork so the second shift guy clearly had no clue what he was doing. Terribly managed site and poor training.

Clasificación:

5.0

All around great service and experience

Clasificación:

5.0

I was five minutes past closing and the man was still nice enough to take the key.

Clasificación:

1.0

Inform customers that the vans are commercials vehicles and can not be on parkways and certain roads. Especially when they know the route. We got two fines for being a commercial vehicle and advertising on a parkway.

Clasificación:

2.0

Waited exssive time to return equipment. Returned transport one day earlier but was charged for an extra day. Returned truck with 3/4 tank and was charged for 4 extra gallons

Clasificación:

5.0

I think you need more help at this location. Chris was very helpful and courteous but was the only one there trying to do everything by himself!

Clasificación:

1.0

Our rental agent neglected to tell us that we had to drive over an hour to pick up our trailer rental. And that she could not guarantee we would have a trailer on the day we reserved it for. She also said it was a five day rental when it was only three.

Clasificación:

5.0

I can't think of a thing for improvement. Yet, I want to commend the young lady who waited on me. She was pleasant, upbeat and efficient. She spoke clearly and her instructions were clear. Such a nice experience.

Clasificación:

4.0

Was great. Felt to me as if the alignment might be off a tad but it's a new truck and first time driving a newer truck. But overall was satisfied.

Clasificación:

3.0

I responded already and have had no response in return. We were given an old vehicle that was not road safe, multiple transmission and suspension issues as well as exhaust and steering. Your service agent in return simply agreed, that it was a vehicle with ‘many issues'. Totally unacceptable, and made the moving experience terrible.

Clasificación:

1.0

I experienced the worst customer service today at your Rutland location. The lady at the counter this morning was annoyed, visibly preturbed, down right cold, and dismissive. I really wanted to take my business elsewhere and would have if i wasnt on a tight schedule. I was displeased with how your employee represented your company. When returning the rental later in the day...the same emplotee received our return...and again expressed a cold and unwelcoming demeanor. Our "thank you" was met by silence. We will think twice before bringing our business to this location again

Clasificación:

5.0

Worker wear very helpful.

Clasificación:

5.0

I had reserved an enclosed trailer and when I went to pick it up. The employee on duty told me I had reserved an open one. That is not what I had requested.

Clasificación:

5.0

Ninguno

Clasificación:

5.0

Friendly and helpful customer service. The truck was clean and well-maintained.

Clasificación:

1.0

When I had an issue it was Impossible to get in touch with anyone at the Rutland location by phone, I kept getting routed back to customer service. Customer service told me a "manager would call me back" that never happened. Also marked unclean because there was a used face mask left in the vehicle. As far as customer service goes I talked to 4 individuals, 2 were unhelpful and rude, the other two were pleasant and very helpful.

Clasificación:

3.0

The staff did not seem to care about my returning of the equipment. Two of them chatted amongst themselves and I needed to excuse myself to get their attention. And then they didn't check in the truck, I got a call from U-Haul the day after I returned it asking where was the truck since it was due back.

Clasificación:

5.0

Easy process.

Clasificación:

3.0

Vehicle was covered with ice and snow I had to spend 10 minutes just cleaning the snow off and ice. The tires were so poor in the basic North Country weather that I wasn't even able to get it out of my driveway. I called and told them that I had to hire somebody to get out of my driveway I never got to use the U-Haul. I finally got out of my driveway and returned it after the time that I wanted to use the vehicle because the landfill was closed. I will never rent another vehicle from you all. I feel it would be important to obtain a refund so I never got the use of the vehicle. I called your customer service and asked for assistance and it was very poor.

Clasificación:

5.0

All was fantastic thank you

Clasificación:

5.0

Friendly and fast

Clasificación:

5.0

excellent customer service

Clasificación:

5.0

Truck was not cleaned

Clasificación:

5.0

Easy drop off.

Clasificación:

4.0

Parking

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

5.0

Very happy with the service I received, but it would have been nice if the snow / ice had been cleared from the windshield for me when picking it up since there was no brush or ice scraper in the truck.

Clasificación:

5.0

It was convenient and easily assessable at any time. We were storing pump supply. So I was in and out a lot. The only draw back. Sometimes trucks or trailers were left in front of or close to our unit. If we need more storage in the future, we will be back.

Clasificación:

5.0

Friendly and understanding staff at the Rutland VT location. Overall, a very positive experience. Consider more aggressive tires for winter time use.

Clasificación:

5.0

Perfect in every way. Staff were efficient with a good sense of humor. Equipment worked great. Highly recommend this place.

Clasificación:

3.0

Tell customers to be aware that this office is quick to assess extra charges. I was assessed a cleaning charge for some dirty footpints on the floor of the truck. My mistake was not taking any photos I guess...lesson learned. This is not the uhaul company I have rented from many times over the past 40 years.

Clasificación:

5.0

Keep up the great customer service!

Clasificación:

3.0

I will say every time I rent a truck the customer service isn't the best. They act like I'm inconveniencing them by being there. My service this time was better than the past but a smile and more pleasant demeanor would help.

Clasificación:

3.0

To the Employees We are in a Pandemic . Wear a mask. Employees don't wear masks once out the door to hook up or get your rental. It's been 9 months people. If you go keep your distance because they do not care about your health. Even when I returned it with another employee still no mask.

Clasificación:

5.0

Thanks for all the quick and easy help. ON A SUNDAY EVEN!

Clasificación:

5.0

Jeff was great. Stopped in a day or so before I rented the trailer and he was great. Gave me all my options and the cost so I could think about what my needs were going to be. I think it was the next day I came back and he was like, which one did you choose? The process was very quick and we had it loaded up and me on my way early. I had allotted too much time for it actually. Jeff was very friendly and knowledgeable. When I dropped it off Kris was there, helped me back it in and unload it with zero issues. Kris is a great guy, and I really enjoyed the experience. Thank you Main Street Rutland Uhaul.

Clasificación:

5.0

Had to come and rent on the second day and very happy both times. Nothing to improve. I will say the rep I dealt with at the Rutland location both days was very helpful and personable. He was great to deal with!

Clasificación:

5.0

The manager who helped me was terrific! Courteous, knowledgeable, and helpful. I was very impressed with U-Haul at every step of the way. This is clearly a company whose employees take pride in their work.

Clasificación:

3.0

The returned center was fast and friendly.

Clasificación:

4.0

The renting process is so efficient with the new checkin check out system! This location in particular is terrific.

Clasificación:

4.0

Lady was very friendly got me into the truck fairly fast seems like they could use more staff

Clasificación:

5.0

In rutland, i like the guys, girl not so nice, daytime :(

Clasificación:

3.0

Very expensive, limited availability of spots, pass cards often failed. The attendant regularly had problems with fixing passcards, changing errant billings... etc.

Clasificación:

5.0

Chris, manager, very nice, informative

Clasificación:

5.0

Everything and good and the staff is great at their job and very helpful

Clasificación:

4.0

Facility was dry and clean. Moving products well stocked and readily available. Experience was a good one.

Clasificación:

3.0

Attendant was polite and very helpful. The card and code system is ridiculous. Getting a refund was a bit of a process but again, the staff was very helpful.

Clasificación:

5.0

I was lucky enough to meet Bradley. He was personable and is an asset to your company. He offered various options and even took the time to show me the different size storage units. Excelente

Clasificación:

5.0

Very friendly. A welcome site and very clean. Would surly return if need to. 5 star service .

Clasificación:

3.0

none

Clasificación:

5.0

Simple to reserve units online. Customer Service for the Rutland location has always been top notch. Friendly and reliable!

Clasificación:

1.0

Twice the facility was found to be unsecured and we don't know god how long. The employee on duty the last time just minimized the situation however you advertise a secure facility which you did not p

Clasificación:

5.0

Heated storage with easy access and a parking ramp at the door. Great helpful staff.

Clasificación:

5.0

Very pleased with U haul and the services provided. We will be using the u haul services again.

Clasificación:

4.0

Very expensive but you get what you pay for. Very easy to make a payment and it's nice that you can get your receipt through email. Love the hours too very convenient. Thank you so much.

Clasificación:

5.0

U-Haul employees Tony and Jeffery and Joe the manager, may have provided me the best retail service I have ever received in my long life! I am extremely grateful for their professional service.

Clasificación:

5.0

People are great an did a wonderful job with everything they did yesterday. I'm very happy with the service I got.

Clasificación:

5.0

Anthony provided excellent service.

Clasificación:

2.0

I moved out because their employee Anthony quoted me a lower price for my second month (64.95) and the manager refused to honor that quote.

Clasificación:

4.0

I have used the storage facility in Rutland for many years. In fact, I've just upgraded to a larger unit. The staff are very polite, friendly, and helpful.

Clasificación:

3.0

The staff was nice. The separation of corporate and the locations makes things frustrating. I had a problem and everyone said the other one would help.

Clasificación:

4.0

We found the staff very helpful and knowledgeable. The price seemed a little high for a 5x10 and so we moved to Godnick's Storage where access is very easy. Thank you for your good service.

Clasificación:

4.0

The staff was friendly and very helpful. They made the process quick and stress-free. I would recommend Uhaul Storage of Rutland to friends and family.

Clasificación:

3.0

N/C

Clasificación:

5.0

,.,.

Clasificación:

1.0

Short staffed. Long line wait. X-large unit I rented and paid for had another customer lock on it, full truck, no where to put it. More waiting to find another smaller unit that didn't fit everything.

Clasificación:

5.0

Perfect for our needs and convenient location....

Clasificación:

5.0

Very handy location and lots of options

Clasificación:

2.0

Access card never worked. Larger unit reserved ended up with a smaller unit when I showed up. I had to go down stairs to get to it and there was a pipe running thru the middle of the unit? Overpriced!