Customer Reviews for U-Haul Moving & Storage of Rundberg

4,809 comentarios

10125 N Ih 35   Austin, TX 78753
(N Of Rundberg)

(512) 973-9227

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 973-9227

10125 N Ih 35
Austin, TX 78753
(N Of Rundberg)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I ended up not needing the truck, so I returned it after one day and Nicholas and Raymond were very kind and helpful.

Landon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan P. 
Clasificación:
3.0

El cliente no dejó un comentario.

morris w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Darius R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominick J. 
Clasificación:
3.0

I drove the truck a total of 5miles. Literally from one side of the highway to the other. They told me i owed 16.50 for gas not to mention the employee told me i was being billed 46$ for the truck originally and was really charged 52$. I understand yall are a business but I rented a truck and got a storage unit there.

morris W. 
Clasificación:
4.0

AC was out on the truck, with 95+ degrees in Texas, Louisiana, Mississippi, Alabama, and Florida. Any way y'all could hook a brother up with a discount voucher, partial refund, something?

Curtis M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Armando W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erika H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baffour D. 
Clasificación:
5.0

Ray V. Help me went up to greet me showed me were trailer needed to be park mist have been there 5min or less dropping off. Thank you Ray great Employee

Raymond H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy W. 
Clasificación:
4.0

Make it available to drop a trailer off at a different location when moving something one way.

laura P. 
Clasificación:
5.0

Love the mobile check in/out.

Sherri D. 
Clasificación:
5.0

You folks were absolutely awesome ! THANK YOU ! THANK YOU !!!!!

Robert M.  |  First Impressions 
Clasificación:
4.0

Forgive the late fee if customer is late about 30 minutes. We were told the U-Haul system doesn't allow for overrides. So 30 minutes late, we pay a whole extra day of rental without access to the equipment because we are returning it and it's already rented to someone else. Double picking customer pockets is not right. Other than that location service was good.

jose R. 
Clasificación:
2.0

Wanted to see my credit card treated me like criminal

Roslyn M. 
Clasificación:
5.0

I can't recommend any improvements. Everyone was professional. Good job!

WILLIAM B. 
Clasificación:
5.0

Great customer service. Helped me out a lot. Wayyyyy better management!!!

Angela C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
4.0

Great job of helping multiple customers at the same time

Kevin M. 
Clasificación:
1.0

Don't send your general manager on leave without training all of your employees? It was essentially a “DMV” experience

Scott L. 
Clasificación:
3.0

El cliente no dejó un comentario.

chadwin V. 
Clasificación:
1.0

Be up front and informative About charges don't just charge people's accounts and cause them to have a negative balance and not even notify them or give them a reason for the charges

Rebekah B. 
Clasificación:
1.0

Check engine light on, took 45 minutes to check in, and car smelled absolutely HORRIBLE. Worst smell I've ever gotten

William N. 
Clasificación:
5.0

El cliente no dejó un comentario.

misael O. 
Clasificación:
3.0

Forcing us to answer a bunch of questions for the reservation, only to make us do the same stuff when we pick up our equipment, is really tedious and annoying.

David F. 
Clasificación:
1.0

One of the ladies was rude and not helpful She said that you spent too much gas and I took the vehicle to one of the nearest gas station to put gas I put gas and parked she said now it's ok then I left Later I checked my bank account I was charged 63 more dollars and I asked her to refund my money she said it will be deposit in the next 3-5 days. Why I was charged 63 more dollars as I put the gas.

HABIB KHAN T. 
Clasificación:
3.0

This location seems understaffed for a busy location. The manager is doing her best with what she has. Reservations are being promised then changed & became a disaster for my moving day that had to be rescheduled. They finally got resolved but it made this move very stressful

shelley M. 
Clasificación:
3.0

Desk attendant was rude, even when I rented the truck again 2 days on a row. She wasn't appreciative, just rude.

John R. 
Clasificación:
5.0

Very good

Gennene D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
4.0

El cliente no dejó un comentario.

leo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Fast and easy.

Keelan K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ayesha M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW L. 
Clasificación:
1.0

The location was clearly understaffed. There was a long line, with one person working multiple desks. Not only was the dolly that we rented unavailable, but we got home without the blankets we had rented and had to make an additional trip to pick them up.

Floyd S. 
Clasificación:
5.0

Frances was great! That woman has everything under control.

Amber W. 
Clasificación:
5.0

Check in and return were both a breeze and employees were very kind!!!!

Susan M. 
Clasificación:
5.0

I cannot complement the crew at this lo action enough. Although short staffed, everyone kept on track with their tasks and did their best to get customers checked out as quickly as they could. Very patient team!

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

100% exelent servi

Jorge L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon N. 
Clasificación:
5.0

Nothing, they were efficient and very helpful.

Christian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdul M. 
Clasificación:
1.0

The man thay open the door and worked the counter was late, rude, snotty and should not have been dealing with the public. I was told they would email me a receipt. I never got one. I called and went by 3 time each time they said they would get it right out I still don't have it and that wad over a month ago. I won't ever do business with Uhaul again.

sheila E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael F. 
Clasificación:
2.0

Customer service was lacking. I can't tell if it was due to understaffing (long wait), but all but one worker (truck maintenance guy was so friendly and helpful - best person there by far) seemed to not care at all about anything, nor listen to what I was trying to tell them about the drop off location... Very frustrating!!! In addition to this upsetting encounter, we were already frustrated because we had made a reservation online at least a week (I think 2 weeks) prior for a 26' truck... I was told THE DAY BEFORE WE MOVED that there would be NO 26' available AND they had to change the pickup location to this place that was further away from the location we originally selected... This is the most upsetting part of everything because I don't understand the point of making a reservation if what I'm reserving isn't going to be available!! This seems like a scammy way to cheat people out of their money when they're in the vulnerable position of moving - we NEEDED a moving truck, not like we could completely cancel the day before!!! And then, if all of this wasn't upsetting enough, they charged me $158 instead of the current quoted reservation price of $152. I realize that this is a difference of only $6, however, given the fact that THEY changed my "reservation," it would at least have been somewhat comforting knowing they were trying to make up for the EXTREME inconvenience of shorting us the 6'. Worst rental truck experience ever.

deanna M. 
Clasificación:
4.0

The staff were all helpful and friendly and I will happily use the location again should the need arise.

Claud C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jerry S. 
Clasificación:
1.0

I would not recommend this location for U Hual rental. All the employees and the manager are soo rude and they have too much Attitude.

Ronak N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
5.0

Son amables

mariela D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian A. 
Clasificación:
5.0

Manager was great, she helped me work out wiring for the hitch. Very pleasant experience

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Luis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

andilay T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan L. 
Clasificación:
2.0

When I arrived on-site there was one employee moving trucks in the parking lot and one inside. There were 8+ folks in front of me, delaying my checkin until an hour after the rental started. The truck was damaged on all sides, and the inside smelled like a chain smoker's truck. I received the vehicle with less than 3/4 tank of gas. When filling at the gas station, the truck never acknowledged the gas being above 1/2 tank, so I would up filling beyond full. It wasn't until arriving at the uhaul lot that the truck registered a full tank. So y'all got 1/4 tank from me. The employees were fine, but understaffed + equipment issues = me rethinking my next reservation.

Tara D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS R C. 
Clasificación:
5.0

Nothing everything was great

Edward H. 
Clasificación:
5.0

I have had some horrible experiences with this location in the past. Your hiring of Frances has really changed my experience with u-haul. She really is a manager who knows what she is doing and is very thorough and deals with customers on a professional and consultant basis. She has very good deescalation skills and provided me with a very good experience. Well done on hiring her. Her staff respects and likes her as well. You can pick this vibe up when speaking to her stafff

PHILIP JAMES D. 
Clasificación:
5.0

Did not like the mileage charges that were added . I don't know how or why I was upcharged for 30 something more miles

kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ONEL V. 
Clasificación:
4.0

Employees were very nice. Took a long time to pick up a trailer (45 minutes or slightly more, with a reservation). Seemed like only two people were working. But overall they were doing as best as they could.

Lacy M. 
Clasificación:
1.0

Stop trying to steal peoples hard earned money by charging their credit card on file for bogus charges. I rented a van $19.95/day plus $.79/mile for a 24 hour period. I didn't even have the van for a full 24 hours yet the ‘final bill' showed $189.90 for van rental plus $134 in mileage plus $20 in collision damage waiver. I've dealt with U-Haul for many years and never had an issue like this before. I'm certain it's the location and NOT U-Haul as a company. Stay far away from this particular location as I do not believe that they give an accurate representation of the company as a whole.

Brian C. 
Clasificación:
5.0

Had a challenge with drop off after hours. Tried to do online drop off just going through a mobile web page. Was not able to upload pictures after trying for 15 minutes decided to download the U-Haul app. Once I signed in via the app everything moved fast. I would recommend providing that as a requirement to simplify the process vs just saying to go to the website.

Benjamin D. 
Clasificación:
1.0

Tires were bald when I rented.

Rosalynn S. 
Clasificación:
5.0

Completely satisfied.Excellent customer service!!

robert E. 
Clasificación:
5.0

Special thanks to Nicholas the nicest friendliest most helpful guy ever!

TARIQ A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
1.0

I made a 24/7 reservation for 7am pickup. This location apparently does not offer this because they have breakins. I was not made aware of this until I showed up to pick up the truck and wasn't able to. I had to wait until 9am for the store to open only to be told “tough luck”

Raul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shatorie G. 
Clasificación:
5.0

Every was great thank you

Elizabeth R. 
Clasificación:
1.0

I got charged the wrong amount and my original reservation was not ready. Poorly run location.

Arturo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jonathan F. 
Clasificación:
5.0

The online check in was very buggy, it took over 40 minutes to finish it

Randy P. 
Clasificación:
2.0

I got charged for an extra day because I was an hour late returning my truck due to traffic. When I rented from PENSKE a couple days ago, they were fine with a late return... will be taking my business to PENSKE from now on.

Tyler S. 
Clasificación:
2.0

It was never explained that returning equipment after the anticipated return time (even by just a few hours) would result in being charged for an entire extra day. Additionally, I was not told that if I was going to be late that I should call and extend my reservation time to avoid that. When I called to try and resolve the issue neither the employee or the GM were willing to compromise with me. While I like the convenience of UHaul, the way that charges are hidden from customers is frustrating.

Marshall P. 
Clasificación:
5.0

Keep up the good work.

thomas R. 
Clasificación:
5.0

More open location to drop in the equipment on sundays

Aidee M. 
Clasificación:
3.0

The stores AC was out, only one person in the office and had to wait an hour to finally get to the front of the line. The person behind me was there because they didn't hook up his trailer correctly and it came off the hitch and hit his truck. Just a lot of shady not optimal stuff.

Dallas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria V T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel Y. 
Clasificación:
5.0

Good experience, the manager was great

Armando R. 
Clasificación:
4.0

El cliente no dejó un comentario.

jorge G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike T. 
Clasificación:
3.0

El cliente no dejó un comentario.

yordany M. 
Clasificación:
3.0

Tires were bald and should never have been issued for use. Otherwise, the trailer itself was clean and in good condition. The manager/staff were efficient and friendly. I requested the Research Blvd location and was forced to pick up at the N IH35 location despite a 2-1/2 month lead time. Unacceptable.

Steve P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jarvis K. 
Clasificación:
5.0

Once again top notch service and equipment.

Christina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darryl B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sherman s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar L.  |  Overall Experience 
Clasificación:
5.0

Linda was amazing! The store was very busy and short-staffed. Despite the long wait, she was accommodating to everyone and an impressive multi-tasker.

tracy p.  |  First Impressions 
Clasificación:
5.0

Gracias

Ana G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia m.  |  First Impressions 
Clasificación:
5.0

Nice and knowledgeable staff and a very convenient location for my wife and I.

ted w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Saprina C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES O.  |  Overall Experience 
Clasificación:
5.0

I had no issues. I stayed 1 1/2 years It was perfectly fine.

Quinton W.  |  Overall Experience 
Clasificación:
5.0

Camry was so nice and helpful with everything that I needed

DIANA S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

patricia t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AXEL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ezrael M.  |  Overall Experience 
Clasificación:
5.0

Camry is extremely easy to deal with as she is a consummate professional. I deal with attorneys all day and dealing with Camry was a breeze. Her knowledge and friendliness made this an easy experience for me.

PHILIP D.  |  First Impressions 
Clasificación:
1.0

I cannot at this time recommend uhaul to anyone I know at this point and time. For any type of rental or storage.

Jimmy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

janan k.  |  First Impressions 
Clasificación:
5.0

ND

Pam B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Foundation f.  |  Overall Experience 
Clasificación:
5.0

Lisa was amazing!

MANU S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

phillicia c.  |  Overall Experience 
Clasificación:
5.0

Perfect

jorge carlos m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph C.  |  First Impressions 
Clasificación:
2.0

The manager at that location is never available. I had paid for 24 hour access which I tried to use and it didn't work and they didn't apologize for it. There was roaches in my unit and no apology that time either. I had to move my stuff and spray everything.

Kendra J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaliyah W.  |  Overall Experience 
Clasificación:
5.0

Service is great.

MALLINEE S.  |  First Impressions 
Clasificación:
1.0

I called b speak to Mr Henry Guerra When I woman answered I told her my issue about me being charged over my mileage. She then put me on hold but before said she was getting someone to better assist me. Another girl got on the phone and was professional at first but then began to cut me off the. Telling me it was my fault o should have taken a picture of my mileage. Things got more rude then she put me on hold I hung up she kept calling me back finally when I answered I asked to speak to her supervisor she was arguing with me about that. She then got a man on the phone claiming to be a supervisor but wouldn't give me his name so he hung up on me. I never had this experience before until now I have used U-Haul for 20 plus years and never had anyone rude or disrespectful. I will be sending an email to Henry. Y'all need to hire professional staff..

Lisa C.  |  Overall Experience 
Clasificación:
1.0

Terrible experience! When I got to the Uhaul facility where I made my reservation, they told me my unit was no longer available. WHAT IS THE POINT OF A RESERVATION SYSTEM IF THE ONLINE RESERVATION IS NOT HONORED! I am lucky they were able to help me find another unit nearby although I am now paying more than I had initially intended to for a unit of the same size. Great staff, terrible reservation system. I am never recommending a uhaul storage unit to anyone and will never use uhaul storage or anything uhaul again. Moving is already a stressful experience, and finding out that the unit you reserved is no longer available when all your furniture is a truck in the parking lot is even more stressful . Awful, irresponsible, and unbelievably unreliable.

Leonel S.  |  First Impressions 
Clasificación:
5.0

Staff member who helped us was great. She want above and beyond to meet our needs and made our experience very pleasant. Additionally the store was very busy but all workers worked so well their was hardly no wait. Great experience at this location.

Jose J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Nirdesh O.  |  First Impressions 
Clasificación:
5.0

Great service. Needed the truck longer and they approved it. Gracias.

Asim B.  |  First Impressions 
Clasificación:
2.0

I felt like the haul truck was going to break down. Glad I was just going around the corner. But in the storage room needs better directions I got lost for the first time called for assistance nobody answer the phone neither time.

Mariah W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaliyah W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

teresa s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David b.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

april h.  |  Overall Experience 
Clasificación:
5.0

Cheapest in town. I had looked at other places and they all advertised these "sales" but then hit you with admin fees. Looked up prices on the website for uhaul and at checkout there were no surprises.

Bianca L.  |  Online Move In 
Clasificación:
5.0

Yeah your staff you had at the place where I picked my truck up and where I had my storage unit at never it went above and beyond the call of duty I mean they were definitely good employees you know I think you should give him a raise and her a raise cuz of the young lady that was that helped me with my toolbox and I didn't expect her to help me but she just came out of there and turns out she was stronger than I was but yes she was the one that was working on the one on I-35 north in Austin Texas but yeah I would recommend y'all cuz that's the only people yell the wrong people I deal with you because you get it right every time.

ROBERT V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL A.  |  Overall Experience 
Clasificación:
5.0

The Lady that helped was very very sweet. I cannot remember her name but she was a thin African American Girl and she was there around 4ish on Friday 6/11/21 at the IH35 location between Breaker and Rundberg in Aust tx ..She was really caring eased my mind as I was going through a tough situation! I would like to recommend if at all possible she have some type of recognition for her outstanding customer service. She seems to be really dedicated and loves her job!

MONICA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika H.  |  Overall Experience 
Clasificación:
5.0

Great place my furniture was just like I left it

Nora E.  |  Overall Experience 
Clasificación:
5.0

The express to the young man that I think his name was either Curtis or Christopher he was working there at the North Lamar store he was very helpful and he says you know if you don't have room for that we got a big storage facility over here on I think it's breaker lane or something here in North Austin Texas and it was real it was real cool and he set me up gave me the number and I googled it and I found it. Y'all should give that young man a raise cuz he is very good at what he does you know he's he was very helpful and I would definitely recommend them to everybody I mean I've always used you all no matter what. Because you always have what I need and when I need it so thank you

ROBERT V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alyssa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetria S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

robert b.  |  Overall Experience 
Clasificación:
4.0

I was supposed to have 24-hour access and when I came to the storage with the truck full of furniture my access didn’t work.

Kendra J.  |  First Impressions 
Clasificación:
5.0

Just want to thank them for quick and friendly services.

LORENA R.  |  First Impressions 
Clasificación:
5.0

The only problem is that the code don't work sometimes also the card to check in I have to go to the office anytime that I'm there to get in.

Cesar Z.  |  First Impressions 
Clasificación:
5.0

Priceless!!!!!

Glenda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

camry w.  |  Overall Experience 
Clasificación:
5.0

Great service, quick, easy and friendly.

Matthew J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisha J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONJE P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika H.  |  First Impressions 
Clasificación:
5.0

This place and location is awsome

TINA G.  |  First Impressions 
Clasificación:
4.0

The young lady that helped me was very friendly and professional, the tour to the storage was great,, the instructions on how to use the key card was great and the return of the truck was great with her in the same manner.

brenda h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M.  |  Overall Experience 
Clasificación:
5.0

Gracias

victor v.  |  Overall Experience 
Clasificación:
3.0

Improper mask usage. All workers either not wearing, or below nose. Constantly grabbing at center of mask with bare hands and touching everything from paperwork to cards being exchanged. Felt so uncomfortable, as I am moving due to losing family to COVID and and trying to be cautious when this made that impossible. Also given a unit that already had a lock on it and that caused even more issues. I would not recommend this location to anyone based on these actions and the manner workers presented themselves in. I am only grateful for the young woman who fixed the storage unit access issue as fast as possible. Although this also left me with a unit in the very back when mine was originally in the front.

Briana R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron H.  |  Overall Experience 
Clasificación:
5.0

The tornado experience was horrible and sad. We had 3 unit's effected, but the staff was great about helping with the clean out/ damage. Staff has always been nice and helpful is why we have dealt with UHaul from day one! We are a UHaul customer for life! They accommodate us well with all our needs!

JOANNE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY A.  |  First Impressions 
Clasificación:
5.0

Henry was such a pleasure, very professional and an asset to Uhaul

A TERI C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucca T.  |  Overall Experience 
Clasificación:
5.0

Ikapono was awesome. Polite, knowledgeable, humorous. All things I like ..

Jeff S.  |  First Impressions 
Clasificación:
5.0

Solid facility and crew.

Mark M.  |  First Impressions 
Clasificación:
5.0

Considering the virus and not having but 2 employees I’d say it was handled quite well

Diana H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Israel J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S.  |  Overall Experience 
Clasificación:
1.0

U-haul unilaterally decided to remove the 5 day grace period that was agreed to during the date of rental agreement. I'll never rent from U-haul again, and that includes trucks and equipment. You are corporate crooks, assholes.

DENNIS B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GAY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toby L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Winifred F.  |  First Impressions 
Clasificación:
5.0

Everything good

Alma A.  |  Overall Experience 
Clasificación:
5.0

the staff was veey helpful, kind and accomodating. Building and grounds were very clean. i found the free dollies a pleasing surprise, so needed and helpful

KATHERINE R.  |  First Impressions 
Clasificación:
5.0

.

Kiana S.  |  First Impressions 
Clasificación:
5.0

I found the Rundberg location and found it to be safe and very clean and well maintain. Lisa Mitchell was extremely helpful and professional! I feel my belongings are safe!

Rosalyn J.  |  First Impressions 
Clasificación:
5.0

From the time I enter the property to the selection of my storage unit and returning of the truck. I experienced nothing, but professional and efficient service. Thank you Sam and Vanessa

Charles W.  |  First Impressions 
Clasificación:
5.0

Lisa went above & beyond the call of duty to assist us when we had difficulties w/ our check-in. The email which uhaul originally sent us w/ move-in instructions was faulty.

Peter S.  |  Online Move In 
Clasificación:
5.0

Made changes to storage unit so my stuff could fit in larger unit, thank you.

Thomas P.  |  First Impressions 
Clasificación:
4.0

Excelente

elias b.  |  Overall Experience 
Clasificación:
5.0

Great facility and service. In-house truck and trailer rentals also very convenient. We've tried other storage companies in Austin. This one is by far the best.

Pamela S.  |  Overall Experience 
Clasificación:
4.0

This is my seccond time renting this storage over a span of 10+ years and I was very satisfied.

KENDRA T.  |  Overall Experience 
Clasificación:
5.0

The management and staff were always friendly appeared to go out of their way to address all of our needs. It got an excellent rating from me.

Linda G.  |  Overall Experience 
Clasificación:
1.0

They did not set up my PIN number properly so my pin wouldn't work. I was stranded in the middle of the night with a truck full of my stuff. I don't know how someone can mess up something so important

DILLI R.  |  First Impressions 
Clasificación:
5.0

Very helpful Excellent service Will use them again in the future

GOPAL G.  |  First Impressions 
Clasificación:
5.0

Lisa Mitchell was so helpful! She put me at ease in the middle of a stressful situation & made sure my accommodations were met. She rocks!

deonna m.  |  First Impressions 
Clasificación:
4.0

Nice people. Always willing to help.

jorge g.  |  Overall Experience 
Clasificación:
5.0

Great place

Akaria F.  |  Overall Experience 
Clasificación:
5.0

Uhaul Advisor was very helpful!

Amber K.  |  First Impressions 
Clasificación:
5.0

We were at a very urgent and desperate moment relocating back to her hometown of Austin Texas we want to give reverence respect & commendation for the extremely exceptional customer service from LisaM

LOIS S.  |  First Impressions 
Clasificación:
5.0

It was a pleasure working with you all, I'm grateful! Thank you again, God Bless

ozelia a.  |  Overall Experience 
Clasificación:
5.0

No comments.

Betty K.  |  Overall Experience 
Clasificación:
4.0

Quick, nice service!

Betty K.  |  First Impressions 
Clasificación:
5.0

¡Excelente ubicación!

JOHNNIE M.  |  Overall Experience 
Clasificación:
5.0

Great

bobbye b. | Reservación
Clasificación:
5.0

No comment

Jeannette R. | Reservación
Clasificación:
1.0

Storage still lockedAFTERtoldASAP,hadTOcall800#.Called for helpGOTignored&kept walknFRMme.Climate control above 84F.Equip use for matrs etc2small.StrugglingNEXTtoEMPLYEE,could of help or open door.

Rigo D. | Reservación
Clasificación:
5.0

The General Manager at this location Ms. Luna was wonderful, she was workung the store by herself and she gave us ezceptional service under strenous circumstances. I take my hat off to her.

CARLETTA S. | Reservación
Clasificación:
5.0

wonderful place to do business. And it was all enclosed - had a ramp to back up to - AND provided dollies. AWESOME!!!

John W.  |  Overall Experience 
Clasificación:
5.0

Muy satisfecho es esta localidad muy amables lo recomiendo me gustaría k en las otras localidades tuvieran la misma atención com esta runbert muchas gracias

Salvador m.  |  Overall Experience 
Clasificación:
5.0

Your staff were especially courteous.

DANIEL K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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