Customer Reviews for U-Haul Moving & Storage of Rundberg

4,563 reviews

10125 N Ih 35   Austin, TX 78753
(N Of Rundberg)

(512) 973-9227

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(512) 973-9227

10125 N Ih 35
Austin, TX 78753
(N Of Rundberg)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Itzayana M. 
Rating:
5.0

Customer did not leave a comment.

ABEL T. 
Rating:
5.0

Same here people were very friendly and helpful, i absolutely recommend this location!

CESAR R. 
Rating:
5.0

Customer did not leave a comment.

RAQUEL R. 
Rating:
4.0

Customer did not leave a comment.

MARICELA J. 
Rating:
3.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

JEREMY G. 
Rating:
5.0

Customer did not leave a comment.

DAMON D. 
Rating:
1.0

Pickup was supposed to be 7AM, but the truck wasn't ready until 9AM. Even though I was standing outside the door, staff REFUSED to help me until 9AM. Customer service is a joke to on-site staff. Also, at pickup, the fuel gauge was on 1/4 of a tank full. Not knowing how much I needed to travel outside of Austin, I filled the tank... then I dropped it off FULL. Staff refused to even talk about the fact that I spent over $60 on gas for y'all's truck. Customer Service is a concept completely foreign to your staff.

Rebecca A. 
Rating:
5.0

Excellent location. Well staffed. Fast, efficient, knowledgeable and friendly service.

Everett W. 
Rating:
5.0

Super fast and efficient! Thank you!

Aubrey B. 
Rating:
2.0

Online booking showed mobile pickup was available. So I scheduled for 9 PM pickup. Received call at 7 PM that mobile pickup was not available. Had to wait till 9 AM next day for pickup. Ruined my plans and had to reschedule everything with my customer. Also, staff working there did not know that the Safemove plus insurance was quoted to me for $56 online, they kept on insisting it was not so and the correct price is $84. Not well trained staff.

NAUSHAD A. 
Rating:
1.0

I cannot at this time recommend uhaul to anyone I know at this point and time. For any type of rental or storage.

Jimmy H.  |  Overall Experience 
Rating:
5.0

I thought the truck came with a hand truck but mine didn't. It was difficult to move our things but we made the best of it!

DELOIS T. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS H. 
Rating:
5.0

Customer did not leave a comment.

janan k.  |  First Impressions 
Rating:
5.0

there's nothing and wonderful services.

JOOIL M. 
Rating:
5.0

NA

Pam B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYRIANLLERY V. 
Rating:
5.0

Customer did not leave a comment.

ANDREW U. 
Rating:
5.0

Customer did not leave a comment.

Foundation f.  |  Overall Experience 
Rating:
4.0

This was the second place i had to call uhaul to find to drop off on a count of the place i was originally supposed to drop off was also closed early... with no phone number. Overall terrible experience... atleast Rhonda was very helpful on the phone helping me thru all this. Also glad the equipment worked

MEGHAN P. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
2.0

Hard to get to but don't think you can improve that.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

JACK S. 
Rating:
5.0

Effortless rental return.

Glenn C. 
Rating:
1.0

Poor customer service and the equipment was not cleaned thoroughly the ramp had mud and rocks on it and made it a difficult time going up it

ANDREW JOSEPH F. 
Rating:
5.0

Customer service was amazing.

KIMBERLY P. 
Rating:
5.0

I rented quite a bit of trailers for my car projects. This was by far the quietest nicest trailer I've ever experienced. Good job guys thank you

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

DERRICK D. 
Rating:
4.0

Good service. Very friendly staff. Way better then the Ben White location, that's the worst one in Austin.

Benjamin C. 
Rating:
5.0

You are great already 😊

LAWRENCE W. 
Rating:
5.0

I made the reservation for a different location and when the person called me to confirm, they did not mention that the UHaul trailer was to be picked up at a different location. That would have been nice to know and would have saved us some time.

DARRELL A. 
Rating:
5.0

Very efficient and pleasant customer service!

Alvin B. 
Rating:
1.0

Customer did not leave a comment.

Naomi T. 
Rating:
5.0

Cheap but get you on the miles on the weekends

REBECCA M. 
Rating:
4.0

Lights went on the dolly seemed like electric short. Great customer service very nice people!

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

LaKristy C. 
Rating:
5.0

Lisa was amazing!

MANU S.  |  First Impressions 
Rating:
1.0

Make reservations mean something. I reserved a truck a week in advance and then planned my move (a major life event) with the generous help of friends whose time I booked in advance. Two days before my reservation I received an email stating my reservation had changed based on truck availability to a different location and for almost 4 hours later than the original time. Despite the inconvenience of losing almost half a day of moving time, I understood the nature of Uhaul's business model and was happy to roll with the punches. When I finally went to to the Uhaul location to pick up the truck, I was told there were no trucks available there, and my only alternative was to sprint over to a location almost 30 minutes away for a truck that was 15 feet instead of 26'. There were also no furniture pads available at either location so that was removed from my reservation. Uhaul let me down every step of the way with this move. An unbelievably bad experience. I will never use them again.

NICHOLAS L. 
Rating:
2.0

Only one of the employees was working hard and fast to support the customers in the store. The others were not making a very strong effort. Long wait times to check out the vehicle. Did not actually get the vehicle for the full time as they checked it out so late. Did not do a good job communicating. The vehicle itself had very soft brakes and I wasn't able to adjust the seat to a safe/comfortable position to drive. Worst experience I ever had with UHaul. Less likely to ever rent from UHaul, definitely would not recommend it to others.

TONI N. 
Rating:
4.0

The lady who checked me in was not the most polite. She was very robotic and did not have a lot of compassion. I simply wanted to confirm the closing time and she responded “we close at 7. We cannot change anything with this reservation. You are to return this by 5. If you do not return by 5 you will be charged a $400 late drop off fee” The question was to confirm closing time. Not to get “read” fine print in a contract. She was the weakest link.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

CHIN C. 
Rating:
5.0

Customer did not leave a comment.

HAROLD F. 
Rating:
5.0

Customer did not leave a comment.

BRYAN P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

No recommendations. They were awesome.

Carolyn W. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
1.0

The tires were going flat on me and I had to put air into the tires multiple times. The employee I spoke with said I wouldn't be changed a 3rd day as long as I brought it on my lunch. Some one please contact me at (702) 601-1907

Jeffrey D. 
Rating:
4.0

Customer did not leave a comment.

Janet E.  |  Overall Experience 
Rating:
5.0

Keep up the good work!

Troy K. 
Rating:
5.0

Customer did not leave a comment.

LETICIA S. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

GONSALO T. 
Rating:
5.0

The crew that run this place are great

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Ernesto P. 
Rating:
5.0

Pleasant experience!

ADRIAN A. 
Rating:
1.0

Extremely poor service at this location. I think the staff was drunk. She was not able to stay still and constantly laughed and joked with other staff members. Instead of assisting the customers, they were in inappropriate behaviors in front of the customers. When I return the trailer, the staff told me I will receive an email. However, I did not. The next day, I went to the store and found out that the staff never checked in my trailer. It was a horrible experience.

MEHMET O. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO T. 
Rating:
4.0

N/A

JAMES T. 
Rating:
5.0

Looking at my bank account looks like I'm being charged twice and one is internet price and what they changed me at the store? I hope it's one or the other bc I dropped off truck way early.

REBECCA M. 
Rating:
5.0

Customer did not leave a comment.

LACEY O. 
Rating:
4.0

Customer did not leave a comment.

MICAHTAYLOR G. 
Rating:
1.0

They never checked my vehicle I rented back in, don't answer the phones, called corporate and they couldn't even get ahold of them. I had to waist my time and effort to go the next day after trying to call getting ahold of corporate and they couldn't get anyone to answer at the store. I should be refunded my charges and compensated for my waisted time and effort or just sue. Them not checking my vehicle back in was a breach of contract.

RHETT P. 
Rating:
3.0

If you know that most people move at the end of the month, have an extra cashier around near the end of the month. Is your competition that fierce that you can't raise prices enough to cover an extra hand? The better reviews from better customer service would likely bring in enough business to cover it. That said, the benefit of using the Uhaul was still well worth the price I paid.

Adrian P. 
Rating:
1.0

Customer did not leave a comment.

ADRIAN V. 
Rating:
4.0

The key drop-off location was not easily visible. Please try to do something about it. It will be helpful to the people who are dropping after hours and improve Uhaul customer services. Thanks!

A S M Raufur C. 
Rating:
5.0

Customer did not leave a comment.

ERIKA H. 
Rating:
5.0

Customer did not leave a comment.

phillicia c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BERNARD F. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
4.0

Customer did not leave a comment.

SHERRY G. 
Rating:
5.0

Customer did not leave a comment.

ABBAS A. 
Rating:
3.0

Drop off was also super easy. We drove up, the employee came out to our truck to check us in, and that was it! Overall a very positive rental experience.

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

This Austin location & associate who helped me was great. Upon arrival we were informed the Uhaul truck we had since 9/17/201 from DDAR Rentals LLC in Jersey City NJ was given to us incorrectly and this truck # we had was to be returned in Dallas TX. The front desk person at DDAR Rentals LLC in Jersey City mixed up the trucks and didn't match them to the contracts, Since the return of the Uhaul truck to Austin TX I have occurred additional charges from Uhaul for tolls and gas that the person who had my truck did not pay. This entire rental process has been a nightmare with Uhaul and disputing all charges from Uhaul after the return.

ELENA R. 
Rating:
3.0

Workers needs to be more motivated.

NASHAD S. 
Rating:
5.0

Customer service is appreciable and professional.

ANNIE F. 
Rating:
5.0

Customer did not leave a comment.

MOSAM N. 
Rating:
5.0

Perfect

jorge carlos m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
2.0

When I returned the truck I had the gas where it was on paper.. I was charged for the gas not being where they wanted it to be.. which is ridiculous.. how do a customer suppose to know.. we only do what was asked.. I was charged for being a couple of ounces off wow.. will never get a U-Haul again.. will go to another company that doesn't try to get extra money out of people..

TIFFANY D. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
1.0

I was double charged.

JASON KELLEY C. 
Rating:
5.0

N/A

David W. 
Rating:
5.0

Customer service was amazing! Thank you!

JANICE W. 
Rating:
1.0

While at the location picking up my rental, there were two women working the front desk. They were yelling at customers and upon having to repeat instructions comments were made to each other such as “didnt i just say that?!”…”why do i gotta keep repeating myself. Yall dont listen” Throughout the course of my payment process comments continued to be made, along with another woman in a security uniform coming into the location and sitting in the corner. At that point, there was no more talking to me, the customer. A full blown conversation ensued about her new job, one of the desk employees recently returned from a vacation and the other desk girl engaging in conversation while they have customers on both sides of the desk. Comments about it being “the first weekend of the month” and “why do they have to do this” and “unfortunately its the first weekend of the month and thats why its too g*d damn busy.” Trying to pay and complete my process so i can finish my use of the trailer, the next part outside is what really made my experience VERY UNSATISFACTORY. Again, it WAS a friday and it was the first of the month. The parking lot was busy. PACKEDDDD to say the least but you run a business where people use your services to be able to move in and out, near and far. So its expected. But what's NOT expected is for YOUR STAFF to come outside and begin CUSSING OUT PAYING CUSTOMERS. My trailer was already being loaded so my husband and i were parked funky in two separate cars in order to finish the trailer attachment and leave the location in a orderly fashion. There were other clients waiting patiently for us to move out of the way but they were fine. That is when the employee came outside CUSSING. “Why the f**k are yall parked all reta**ed?! Yall are so f**king stupid to be parking like this? Pull into a f**king spot. How hard is this sh*t?! G*d damn!” I believe there was a truck behind me where they had lost their keys or something so it was in the way but i was able to move freely about the premises without any issues so i didnt mind. Comments about How slow they were for misplacing their keys came out, why the f**k would you park here to begin with…that sort of nature continued to come about. I genuinely hope changes are made. My family and I have used this location FOR YEARS. But after this experience, I'm not sure we will be returning.

Ashlee P. 
Rating:
3.0

The storage location on 12611 research blvd was terrible fix the employees attitudes their service sucks. and so had to come to this location. They were pretty good.

Duvon N. 
Rating:
5.0

Everyone was great!

Michael M. 
Rating:
1.0

worst experience ever ... i reserved a trailer with a months notice , come to find out when i get there that my trailer was not there ... no one called me to let me know that they had a n issue with my trailer, so i had to go pick it up to a different location which was not even close to convenient for me ... when i got there i asked if i could deliver the trailer to the original address of my reservation , well manager there without even looking or trying to be helpful only said that it would be a 500 dollar charge to drop to a different location, and that he couldn't do anything else for me and that i should call the uhaul number. well i don't think its fair that i should pay for your mistakes ... who is going to pay for my time and gas ? as a big corporation i think you should train your managers to be a little more sympathetic specially when it was your fault ...

Will H. 
Rating:
3.0

The truck was very dirty. I had to clean the windows before I could even leave the parking lot. There was even still paper inside the truck which was left by the previous driver. Nothing at been sanitized at all. When I pointed this out to the young woman at the desk (I think her name was Camery) when I returned the truck she told me that they don't clean the trucks and that there is nothing that they can do about it. She basically told me that it was not their issue. Then, when I asked for an explanation of one of the charges on my bill, she said, "I don't know. I wasn't here when you got your truck so you must have charged something this morning when you got the truck." I explained I didn't charge anything earlier and asked her to find out what the additional charge was, she stormed out and was muttering under her breath as she went. As it turns out, the charge had nothing to do with what I had done earlier when I picked up the truck. It was for extra miles. Seems like she would have figured that out. Her attitude and lack of professionalism was very terrible and it I had not already had many positive experiences at this location, I would not return here. Her customer service was terrible and it was as if I was putting her out by asking questions. Isn't answering questions her job? And the notion that she would try to tell me that it was not Uhaul's job to clean the trucks? Really?

JUDY M. 
Rating:
3.0

After my experience, I won't be recommending Uhaul to anyone! Customer service is horrible! I filed a complaint and still haven't heard from anyone like I was told I would within 48 hours. So disappointed!!!

JENNY B. 
Rating:
4.0

Customer did not leave a comment.

STEWART Y. 
Rating:
4.0

Customer did not leave a comment.

GARRETT G. 
Rating:
5.0

Customer did not leave a comment.

KSHITIJ RAMASRE S. 
Rating:
5.0

The only thing I want to see improved is Uhaul's ability to improve hitch installation time. When I called to set an appointment, I was told it will be set for November 7th ! My move was September 22nd! That was the only thing that bothered me. I had to scramble to do a a place to install the hitch for me.

LOCTHE P. 
Rating:
5.0

Customer did not leave a comment.

LORENZO R. 
Rating:
5.0

This my second time dealing with this location. (at 10125 N I35) Soon as I walk in I'm greeted immediately and I'm in a rental truck within 5 min. Checking it back in is even easier as I dropped it off and received an email/text receipt. Honestly there's no room for improvement because this is top tier customer service! 10/10

KEVIN R. 
Rating:
3.0

Customer did not leave a comment.

RASHANA R. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
4.0

Prices per mileage expensive .

BARAK N. 
Rating:
3.0

Have more workers scheduled to ensure improve customer service. I returned a truck but was over charge, because the employee was so busy preparing the trucks that she didn't check into what I was trying to explain.

TAMMIE D. 
Rating:
5.0

Customer did not leave a comment.

BREONNA B. 
Rating:
1.0

Terrible experience, if this was my first time at U-Haul I would never come back.

LYNDON C. 
Rating:
4.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
5.0

Service is great.

MALLINEE S.  |  First Impressions 
Rating:
1.0

Terrible experience! When I got to the Uhaul facility where I made my reservation, they told me my unit was no longer available. WHAT IS THE POINT OF A RESERVATION SYSTEM IF THE ONLINE RESERVATION IS NOT HONORED! I am lucky they were able to help me find another unit nearby although I am now paying more than I had initially intended to for a unit of the same size. Great staff, terrible reservation system. I am never recommending a uhaul storage unit to anyone and will never use uhaul storage or anything uhaul again. Moving is already a stressful experience, and finding out that the unit you reserved is no longer available when all your furniture is a truck in the parking lot is even more stressful . Awful, irresponsible, and unbelievably unreliable.

Leonel S.  |  First Impressions 
Rating:
5.0

Staff member who helped us was great. She want above and beyond to meet our needs and made our experience very pleasant. Additionally the store was very busy but all workers worked so well their was hardly no wait. Great experience at this location.

Jose J.  |  First Impressions 
Rating:
2.0

I felt like the haul truck was going to break down. Glad I was just going around the corner. But in the storage room needs better directions I got lost for the first time called for assistance nobody answer the phone neither time.

Mariah W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

wanda b.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

alyssa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetria S.  |  Online Move In 
Rating:
5.0

Just want to thank them for quick and friendly services.

LORENA R.  |  First Impressions 
Rating:
5.0

Priceless!!!!!

Glenda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONJE P.  |  First Impressions 
Rating:
5.0

This place and location is awsome

TINA G.  |  First Impressions 
Rating:
3.0

Improper mask usage. All workers either not wearing, or below nose. Constantly grabbing at center of mask with bare hands and touching everything from paperwork to cards being exchanged. Felt so uncomfortable, as I am moving due to losing family to COVID and and trying to be cautious when this made that impossible. Also given a unit that already had a lock on it and that caused even more issues. I would not recommend this location to anyone based on these actions and the manner workers presented themselves in. I am only grateful for the young woman who fixed the storage unit access issue as fast as possible. Although this also left me with a unit in the very back when mine was originally in the front.

Briana R.  |  First Impressions 
Rating:
5.0

The tornado experience was horrible and sad. We had 3 unit's effected, but the staff was great about helping with the clean out/ damage. Staff has always been nice and helpful is why we have dealt with UHaul from day one! We are a UHaul customer for life! They accommodate us well with all our needs!

JOANNE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEVERLY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTIN R.  |  First Impressions 
Rating:
5.0

I found the Rundberg location and found it to be safe and very clean and well maintain. Lisa Mitchell was extremely helpful and professional! I feel my belongings are safe!

Rosalyn J.  |  First Impressions 
Rating:
5.0

No comment

Jeannette R.  |  Reservation 
No reviews have been submitted for this location.

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