Customer Reviews for U-Haul Moving & Storage of Roxborough

4,582 comentarios

8300 Ridge Ave   Philadelphia, PA 19128
(Ridge and Port Royal)

(215) 482-7015

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(215) 482-7015

8300 Ridge Ave
Philadelphia, PA 19128
(Ridge and Port Royal)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Your location was perfect. However i was supposed to pickup in North wales and was redirected here the night before my pickup. (20 miles away ) Other than that, everything was flawless. Would def use again.

Amy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar M. 
Clasificación:
5.0

Truck only had 1500 miles on it. I wish I knew I could have gotten free storage for a month before I rented (I already had storage)... My fault - not U-Hauls.... Will be back to this location for my Daughters next move I am sure.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

william D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tsering J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretta P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHNNY E. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

Clarify estimated cost total.

Jay B. 
Clasificación:
1.0

This was the worst possible situation for me trying to move ever I was treated poorly by staff the customer service woman was a complete jerk off and I got charged out of the ass on top of it all this was a very painful move the only part that was good was the people working at the U-Haul on Washtenaw Avenue

Zach D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant B. 
Clasificación:
5.0

Great customer service!⭐⭐⭐⭐⭐

Edward J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa Jane D. 
Clasificación:
5.0

More reps to decrease wait times

XUN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean W. 
Clasificación:
5.0

Nothing. Everything went well.

Nancy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
1.0

When I made the reservation I was told I would be getting a first floor unit however upon arriving the unit was on the second floor without an elevator. Totally unacceptable. Unfortunately it was too late to find other accommodations otherwise I would've found a location with a first floor available.

CAITLIN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

William H. 
Clasificación:
2.0

My truck was not there when I arrived at 9:30am they said my truck broke down but no one from the site call me and let me know when I got there they said I had to wait until another truck was done loading but they were very rude and acting like it was my fault that the truck was not there and just walk away from the counter I didn't get a truck until after 11:30am and I had my movers there so I had to pay them by the hours for just waiting for the truck. That's why I made made a reservation.

Deonka H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell L. 
Clasificación:
5.0

When I called to make the reservation the gentleman was very knowledgeable and nice. And then again when we picked up the trailer, Mary was very helpful.

Jerome B. 
Clasificación:
5.0

A very efficient check-in and check-out system. Final cost seemed reasonable but I wish the emailed receipt itemized all the charges in more detail.

Marsha I. 
Clasificación:
1.0

Both locations were great! Helpful and friendly staff. Uhaul on the other hand is complete shit. The reservation was made three weeks in advance but the day before I received a barrage of calls and texts moving my reservation from two miles from my home to 30 minutes away. On the other end the return location was moved three times while I was moving, the calls and texts were awesome all day long, I mean, it's not like I was in the middle of a move.

Timothy Y. 
Clasificación:
2.0

El cliente no dejó un comentario.

miguel A. 
Clasificación:
5.0

Always courteous and friendly Good equipment

Henry U. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuhao W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond J. 
Clasificación:
4.0

The truck made all kind of noises and I didn't want to drive over 55mph! The air conditioning went in and out and the fan did too! I actually want some kind of compensation as it was so hot today and was no fun

JOY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brendan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jacqueline J. 
Clasificación:
3.0

Truck was in bad shape. Dashboard broken. Headlight loose.

Mark M. 
Clasificación:
4.0

Unfortunately, we only came to this location because the original location we had made a reservation at (1305 W Main Street, Norristown) did not actually have a van onsite for us when we arrived to pick it up. The people at Norristown were not particularly helpful or sympathetic and just gave us a number to call. The 8300 Ridge Ave. location was the only place with a van in the area, but it was very inconvenient based on the route we needed to take and it added significant time and mileage to our day of in-town moving. The woman who helped us at this location, though, was very friendly and had excellent customer service. All in all, though, our rental experience with U-haul was very frustrating and disappointing.

Susan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent T. 
Clasificación:
5.0

Outstanding customer support at the location. Quick check in and explained the rental details in an articulate clear and concise manner! Great location! Also easy to complete online application online making for a smooth check in! Thank you!

Stacey O. 
Clasificación:
5.0

The woman who helped us was very friendly and super efficient. It was an effortless transaction.

Michael M. 
Clasificación:
5.0

Show Weekly/Monthly rates

Nicolas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRAD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas R. 
Clasificación:
3.0

Air conditioning did not work on the truck properly. Apparently someone knew because off the vents were closed.

Dan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

customer service lady nice. my requested pick up location was changed after making a reservation 10 days in advance. had to drive 15 miles extra when there was a location 1/4 mile from house. gas tank was only 1/4 full so had to fill up which was another delay before even getting started. keys given for wrong truck. correct truck parked in - another delay. would have been really nice if we were told not to over fill gas tank upon return because we would not get reimbursed for it - felt like a sneaky trick

Donna R. 
Clasificación:
5.0

Nothing, Ryan provided the best experience I've ever had with a uhaul employee to date. Give him a raise…

Ryan G. 
Clasificación:
5.0

Great staff, knowledgeable, and they work quickly to get you on your way.

Rodney G. 
Clasificación:
5.0

Very professional and convenient. Everything clearly marked, etc…

Susan T. 
Clasificación:
5.0

Great customer service!!

Shelley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

byung L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA T. 
Clasificación:
1.0

i brought it back a few hours late and yall charged me 100.00 for another reservation. its was the first of the month yall should have extra trucks on hand and expect people to have run ins where they go over time.

JILLIAN P. 
Clasificación:
5.0

The online reservation was easy to manage. The truck pick up process was very easy. The pricing was fair. I would recommend U-Haul to anyone needing a truck rental.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy D. 
Clasificación:
5.0

I did not receive my final receipts for both Saturday and Sunday. 1. Gas gauge was different than actual so I updated. 2.I drove less mileage than I told. So I want to see final update but I didn't receive final check out.

Shin P. 
Clasificación:
5.0

Customer service rep called and was unpleasant and nasty. Customer service man in store was cool and chill. Thanks to him I may return and do business.

Taylor E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonella B. 
Clasificación:
4.0

El cliente no dejó un comentario.

karen M. 
Clasificación:
2.0

First uhaul I received didn't even work. Staff too nosy

Moya F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

This location I would recommend. The employees at the Glenside location are rude, incompetent, and completely useless. Literally spoke badly about me to her manager right in front of me. Plus your customer service people are completely incompetentâ€"incorrectly scheduled my reservation 3 times and then sent me to wrong location for pickup. Unacceptable. Will be avoiding using Uhaul at all costs going forward.

Max O. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

Well maintained site, store equipment plus excellent and efficient service.

Richard T. 
Clasificación:
1.0

General manager is unprofessional and the staff is juvenile. Ran by children that know nothing about customer service. Horrendous experience.

Rodney H. 
Clasificación:
4.0

Make pickup after hours more accessible, lost time had to pickup next morning.

Kennette C. 
Clasificación:
5.0

Rita was very helpful and friendly, she exceeded all customer service expectations!!!!!!!

michael S.  |  Overall Experience 
Clasificación:
5.0

Very easy drop-off location. I handed the truck keys to the U-Haul employee and left. Very efficient.

Christine J. 
Clasificación:
5.0

Excellent communication, worked with four different people at the location at various steps in the process. All took the time to see that my move was done efficiently. This facility is well stocked with trucks and supplies and the staff gets the job done. thank you

brad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

Keep staying honest...

steve E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony P D. 
Clasificación:
5.0

Customer service was quick, efficient, and accurate. Super-easy time renting today

Matthew H. 
Clasificación:
5.0

it was super easy to drop off the truck.

Justin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris W. 
Clasificación:
5.0

Faster process on receiving the receipt

darrell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely helpful and courteous. Facilities were very clean. Gracias

Melissa P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mattrhew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent C. 
Clasificación:
5.0

Easy pick up and drop off. This location is always.a pleasure todo do business.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Medina S. 
Clasificación:
5.0

Everyone was great!!!

EDWARD G. 
Clasificación:
4.0

Rita was very friendly

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

justin D. 
Clasificación:
5.0

The staff is excellent.

St. Martin T.  |  Overall Experience 
Clasificación:
4.0

Everyone was very friendly and supportive

MICHAEL M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tania t.  |  First Impressions 
Clasificación:
5.0

The staff is amazing. I had the most supportive and kind service. When I came in to rent storage I forget the 2 beautiful ladies names and the gentleman that helped me to close my storage was very nice. Please recognize them for this Thank you

Jacqueline A.  |  Overall Experience 
Clasificación:
2.0

I have received a call from the uhaul manager and apparently I’ve been given the wrong unit and she asked me to return and switch to the upstairs unit i need to receive a phone call to make sure I’m not getting charged to much for a mistake on the company end 2673046676

anthony t.  |  First Impressions 
Clasificación:
5.0

Pretty good experience customer service excellent

ANTONIO M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolyn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRIA C.  |  First Impressions 
Clasificación:
2.0

Mice destroyed most of my belongings that were in there. I'm allergic to mouse droppings so I had to abandon most of my things I kept in storage there. Even the facilities guy on staff noted that every single thing was covered in mouse feces.

Ethel C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara D.  |  Overall Experience 
Clasificación:
5.0

The staff was always friendly and helpful..My locks rusted and could not open and they were replaced by staff with no problem,Thanks to all for helping me.

lynette s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie M.  |  Overall Experience 
Clasificación:
5.0

Best U-Haul storage facility I have ever used. Great facility and great staff.

ANDREW W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Aaron T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Stefanie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabrielle D.  |  Overall Experience 
Clasificación:
5.0

Great place….pricey for such a small unit

Scott P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLEN R.  |  First Impressions 
Clasificación:
2.0

On 6/1/2021 Quincy had called me and stated that the storage unit I rented, the door was damaged. I agreed to a replacement with one month free. He also told me I didn't need to have a lock and bring that back foe a replacement. On 6/2/2021, I arrived. Mike was at the desk. I walked in with 2 other customers. He needed propane and the 3rd needed boxes. Mike was flustered , and rude to me because of being stressed. Even though I was before them, and as I told him of the conversation with Quincy he said "he told me none of this and I have to take these other customers because it will take a half hour to go through everything with you". I was placed aside so he could waif on other customers. When I finally did get to the desk. Mike was huffing and puffing about having to do this rental. I told him Quincy mentioned on the phone about the one month free and he said " he never told me". He then acted us if I was stupid to bring back the lock I purchased . I said Quincy said to bring it back because I didn't need one, I don't know - I never did this before. Mike was rude and talked down to me. He could not handle the stress of more than one customer. It was very uncomfortable to feel belittled in front of my son and pushed aside.

Stacey S.  |  First Impressions 
Clasificación:
1.0

Your phone systems are constantly down my truck's battery died yesterday and I cannot get in touch with the facility

CHRISTIAN E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Marc G.  |  First Impressions 
Clasificación:
5.0

Quincy went above and beyond to accommodate our storage needs. Not only did he provide us top quality service with our storage units, he exemplified professionalism and courtesy when responding to our calls and messages. We must also mention how he and his team maintain a clean and safe facility as well. He is an asset to your organization. We thank Quincy, Gerald and the entire UHAUL team for providing us top quality service. We will definitely encourage all to utilize UHAUL for their storage needs.

Patricia W.  |  Overall Experience 
Clasificación:
4.0

I rented this storage place remotely an had my goods delivered there. Being remote, there was potential for problems but everything went smoothly. Thanks to uhaul for having a good process.

Frank B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruthann D.  |  Overall Experience 
Clasificación:
5.0

The storage unit was perfect and a great price thank you U-Haul

Linda H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew T.  |  Overall Experience 
Clasificación:
5.0

I'm very sorry to let my unit go and with my items in it, but I am getting older and wiser and made the decision to let the unit go. Thank you so much for working along with me all of these years. Of course I will continue to use your great services.

Veronica S.  |  Overall Experience 
Clasificación:
5.0

It was a little expensive, but otherwise, it was good. All the employees are very nice and helpful.

Daniel B.  |  Overall Experience 
Clasificación:
5.0

Quincy & staff are very good. Thankyoi

robert b.  |  Overall Experience 
Clasificación:
5.0

Location is very convenient. I was very happy with ability to access storage facility whenever needed.

Allyson C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES M.  |  Overall Experience 
Clasificación:
4.0

Quincey was extremely helpful and very accommodating!

Julia F.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Brett W.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

LANCE G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Ryan M.  |  Overall Experience 
Clasificación:
2.0

Quincy was the only staff member I liked. Everyone else was aloof and lazy. Unit was full of leaves, spider webs and was nasty.

Nick C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne F.  |  Overall Experience 
Clasificación:
5.0

Very good service, helpful staff members

Brett M.  |  Overall Experience 
Clasificación:
5.0

The workers at this facility where great. Helpful and knowledgeable. I would recommend this to anyone. A+

Hillary H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Devaughn N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Clara B.  |  First Impressions 
Clasificación:
5.0

The young last was helpful during a stressful time

Noel R.  |  First Impressions 
Clasificación:
4.0

I will continue to use this facility.

Stephen M.  |  Overall Experience 
Clasificación:
3.0

The employees at the Roxborough location are knowledgable and helpful. But there aren't enough of them. Please hire more staff, especially at peak periods (like the Friday before Labor Day).

Thomas W.  |  First Impressions 
Clasificación:
5.0

You guys are the GOAT!

Stephen M.  |  First Impressions 
Clasificación:
5.0

Dennis was very kind, patient and helpful. He is to be commended for his customer service.

Sara K.  |  First Impressions 
Clasificación:
2.0

I was charged TWICE for the uhaul that I rented. $222.48 on July 1 and $226.94. I need to be reimbursed ASAP. Gracias.

Carolyn G.  |  First Impressions 
Clasificación:
5.0

Both of the staff were pleasant and helpful. Dionna (manager) was especially impressive, not only with me but I witnessed her remarkable patience with another customer who was in front of me.

Eric D.  |  First Impressions 
Clasificación:
5.0

Dioanna was very nice and very helpful

Ruthann D.  |  First Impressions 
Clasificación:
5.0

The best U-Haul place I been too! Great customer service!!!

Nadiyah W.  |  First Impressions 
Clasificación:
1.0

Hello.I'm sorry, but it is a mistake, because i am not your costumer. i didn't ask you for any service, instead a payment was done without my accord. In this case, i had to announce the police

IBN A. | Reservación
Clasificación:
5.0

The team at the Roxborough UHaul are the best! They helped when I forgot how to log in and out to my storage space. I would recommend using this site for your storage needs.

Karen W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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