Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Best Uhaul experience ever, the young man that helped us connect/disconnect the trailer was so professional and courteous. The woman at the desk when i returned was so kind and made sure I was a happy customer when I left - well done!
Kimberly R.
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas P.
Clasificación:
5.0
This van rental went smoothly. But two days later I had reserved a truck and someone NOT from this Rox Uhaul called and told me there was no truck available and I'd have to pick up from a different location and drop off same day. Not what I reserved!!!! Very disappointed. I made this reservation three (3) weeks in advance. Totally NOT cool!!!!!!!! I had to cancel and find a truck elsewhere.
Christine M.
Clasificación:
5.0
No improvements necessary from my point of view.
Adam V.
Clasificación:
5.0
El cliente no dejó un comentario.
Jessica K.
Clasificación:
4.0
El cliente no dejó un comentario.
dave E.
Clasificación:
4.0
El cliente no dejó un comentario.
David K.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael K.
Clasificación:
5.0
Great equipment. Great process. It all went well.
Peter D.
Clasificación:
5.0
Mary, the office manager was very nice!! Professional
Michael H.
Clasificación:
5.0
El cliente no dejó un comentario.
Austin R.
Clasificación:
5.0
Only issue was the truck had a leak. It was a pretty rainy day and things got a bit wet.
Byard B.
Clasificación:
5.0
El cliente no dejó un comentario.
Terry S.
Clasificación:
5.0
Hope you can find closer facilities
anis A.
Clasificación:
5.0
El cliente no dejó un comentario.
deanna G.
Clasificación:
5.0
Jordan Derricotte is the greatest manager running the greatest UHaul in the country. I'm serious. The customer service is out of this world there, and the feeling amidst the employees is seen, not contempt which I'd grown accustomed to at many of the U Hauls I've visited. Whatever is going on at Jordan's store is very effective and wonderful.
Erin R.
Clasificación:
4.0
El cliente no dejó un comentario.
donna S.
Clasificación:
5.0
El cliente no dejó un comentario.
Dominique G.
Clasificación:
5.0
El cliente no dejó un comentario.
sebastian M.
Clasificación:
5.0
nothing, they were helpful friendly and polite
Michael P.
Clasificación:
5.0
Everything was excellent!
edwin F.
Clasificación:
1.0
El cliente no dejó un comentario.
Tianca D.
Clasificación:
4.0
The front window was horrible...filthy dirty and could not see out it. The radio didn't work....I didn't care that much cus I was local But if I had to take it on a long distance I would have been really upset really upset. Also could not get the air conditioning to blow cold. The Van smelled clean and looked clean the only gripe I have is the windows were filthy! You may want to light a fire underneath the people that are cleaning the windows... I worked for a car rental agency for 10 years and never had windows like that ever go out to a customer The people were very nice and professional!! Thank you !!
mike R.
Clasificación:
5.0
No need to do anything. This is my go to location for truck rental or moving/storage needs. Staff is smart, polite and I have never had an issue with any of the vehicles. They work as advertised.
Robert S.
Clasificación:
2.0
Overall experience was terrible
Patricia M.
Clasificación:
5.0
El cliente no dejó un comentario.
Asjad S.
Clasificación:
5.0
This UHaul location is not only clean, organized, and well-stocked with trailers and trucks, but it is also quick to get me in and out. The people working there are helpful and thorough everytime I have rented a trailer.
Jeff F.
Clasificación:
5.0
Give your lot workers a reward
James K.
Clasificación:
5.0
Excelant professional u-haul personel, caring, knowlegable
PASQUALE C.
Clasificación:
2.0
The vehicle I was given had a check engine light and a tire pressure light, Your website failed me at numerous points in the entire process, Overall foul experience.
Damien P.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael M.
Clasificación:
5.0
El cliente no dejó un comentario.
William B.
Clasificación:
5.0
El cliente no dejó un comentario.
Daniel M.
Clasificación:
5.0
El cliente no dejó un comentario.
steven C.
Clasificación:
3.0
I booked my reservation online at the closest location near me. And get a call a half hr before pick up time to tell me. They don't have the truck and I need to go another 45 mins away to get it from another location. Meanwhile I had movers waiting for me that I was paying for. Not happy
George K.
Clasificación:
5.0
El cliente no dejó un comentario.
Luis C.
Clasificación:
5.0
El cliente no dejó un comentario.
Dennis S.
Clasificación:
5.0
El cliente no dejó un comentario.
William T.
Clasificación:
5.0
Excellent and Efficient customer services. The equipment is up to date and well maintained.
HELENE B.
Clasificación:
5.0
El cliente no dejó un comentario.
David J.
Clasificación:
4.0
El cliente no dejó un comentario.
Emily R.
Clasificación:
5.0
El cliente no dejó un comentario.
Andrew C.
Clasificación:
5.0
Check engine light was on but didn't run into any issues so it was fine
Matt D.
Clasificación:
1.0
I did not receive the dolly or padding that I ordered. I was not given any discount despite having to do my entire move without those items resulting in scratched furniture. I called every number I could find and no one could help me.
Kendahl W.
Clasificación:
4.0
Ensure battery is in working order.
Joshua T.
Clasificación:
5.0
El cliente no dejó un comentario.
Kevin F.
Clasificación:
5.0
El cliente no dejó un comentario.
Jonathan W.
Clasificación:
3.0
El cliente no dejó un comentario.
Holly R.
Clasificación:
5.0
Did a great job
James J. O.
Clasificación:
4.0
I was told I would get a final bill via email it's been two days and I have yet to receive a bill
David C.
Clasificación:
4.0
The charging ports did not work
Stephanie G.
Clasificación:
5.0
The Team was very professional, and the services provided were top notch. Thank you for this experience.
SEAN S.
Clasificación:
5.0
El cliente no dejó un comentario.
Nick D.
Clasificación:
5.0
The location overall was great but you need to really need to train a few employees over again I rented a pickup truck that was paid for I parked it to drive my tractor trailer when I returned the pick up was gone I went to the police station to report it stolen and the police had no records of it being towed and it was listed as being stolen I went to the location and they said it was listed as being abandoned on the highway how is that possible I had the keys they did not even call me very unprofessional I called recovery and they were very nice they did not even know because the location did not tell them either I could not even use the truck for what I really needed it for and did not get my money returned
Rickie J.
Clasificación:
5.0
El cliente no dejó un comentario.
Helen V.
Clasificación:
5.0
Don't charge ridiculously high prices. Seems like there was some serious price gouging going in, but I am not surprised. I was grateful to get what I needed though, on short notice. The girl that helped me was very nice, but she was very busy that particular morning. More staff on schedule might help.
daniel J.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert L.
Clasificación:
3.0
Radio didn't work. Lucky I didn't have far to go. If I had a long trip I wouldn't be able to take that truck
Harris S.
Clasificación:
5.0
Location was closed when we dropped off the rental. Rental was dropped off after hours but overall the process of returning the u-haul was simple.
Kamaua B.
Clasificación:
5.0
El cliente no dejó un comentario.
Damon W.
Clasificación:
5.0
The staff was always very friendly and helped answer questions. They were extremely professional and proficient.
Dolores G.
Clasificación:
5.0
Outstanding experience at the Ridge Ave - Roxborough UHaul! I usually go to the UHaul on Hunting Park Ave in the old Tasteycaek Factory, and they are very nice there and incredibly helpful, but renting a trailer takes a long time because they are always understaffed. The Ridge Ave - Roxborough UHaul employee I worked with was a young lady who was fast and very helpful. I was in and out in less than 20 minutes. I rent trailers for UHaul roughly 10 to 15 times and year and I am gong to use this location from now on.
Jeff F.
Clasificación:
5.0
El cliente no dejó un comentario.
Jared G.
Clasificación:
5.0
El cliente no dejó un comentario.
Christa K.
Clasificación:
5.0
Gracias
PIERRE H.
Clasificación:
5.0
El cliente no dejó un comentario.
audrey J.
Clasificación:
5.0
El cliente no dejó un comentario.
Dawn E.
Clasificación:
5.0
Prompt service. Personable staff - very good experience altogether!!!
donna S.
Clasificación:
5.0
Great ,fast, and courteous service
paul F.
Clasificación:
5.0
exceptional ladies at the Rox 19128 location
Barry R.
Clasificación:
2.0
Where's my bill? Where's my refund for low mileage? Where's the acknowledgment of time returned / odometer / gas refillef? Where's a receipt for returning the vehicle? Nothing on my phone, nothing in email.
Jonathan B.
Clasificación:
5.0
The young lady was very helpful and the epitome of customer service
Joseph T.
Clasificación:
4.0
Everyone was very friendly and supportive
MICHAEL M.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Tania t.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Bryan M.
Clasificación:
5.0
Everyone was so nice to deal with
VINCENT M.
Clasificación:
5.0
Very pleasant and good help.
Daniel D.
Clasificación:
5.0
Fast and helpful front desk! I've used the Roxburough, P.A location twice now and have had the same great experience both times, thank you for making the move less grueling!
Nicole M.
Clasificación:
5.0
The staff is amazing. I had the most supportive and kind service. When I came in to rent storage I forget the 2 beautiful ladies names and the gentleman that helped me to close my storage was very nice. Please recognize them for this Thank you
Jacqueline A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Srinivas S.
Clasificación:
5.0
Very good place. Clean and friendly service.
Mary C.
Clasificación:
5.0
Quick and easy process. No issues at all.
Leo T.
Clasificación:
5.0
Super friendly lady who was efficient and kind. She took my key and made the transaction as quick as possible. Lovely! Lots of material and equipment to rent. Felt valued as a customer.
Mary L.
Clasificación:
2.0
I have received a call from the uhaul manager and apparently I’ve been given the wrong unit and she asked me to return and switch to the upstairs unit i need to receive a phone call to make sure I’m not getting charged to much for a mistake on the company end 2673046676
anthony t.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
William A.
Clasificación:
5.0
I am.under stress and forgot to dill the gas tank. I was charged more than $12/gallkn for gas. Price gouging for sure. I hope.I never need this service again!!!!!
STACEY B.
Clasificación:
5.0
Pretty good experience customer service excellent
ANTONIO M.
|
Overall Experience
Clasificación:
5.0
Everyone working here is incredibly kind, patient, and helpful, most especially Rita. She assisted me through my entire moving process: picking out boxes, finding a storage unit, and solving the battery issue with my uhaul. She even offered me a ride home when I had to leave my truck overnight to recharge and wouldn't accept a cent. And afterwards she reached out to me to let me know that I had forgotten to lock my storage unit. She's gone above and beyond the requirements of any employee and has been one of my favorite interactions with a company representative. I seriously cannot stress enough how accommodating, friendly, and knowledgeable she was. whatever she's paid it's! not! enough! Overall this team makes the location A1 and I have no complaints at all, please keep doing what you guys are doing!
JULIA B.
Clasificación:
1.0
Your point of sale takes waaaaaay toooo long I was in your store for 1.5 hours. To rent a truck. Completely unacceptable
Todd J.
Clasificación:
5.0
El cliente no dejó un comentario.
Annemarie A.
Clasificación:
4.0
Everthing went perfect
Patrick G.
Clasificación:
5.0
El cliente no dejó un comentario.
Denise R.
Clasificación:
4.0
El cliente no dejó un comentario.
Robert R.
Clasificación:
4.0
El cliente no dejó un comentario.
Anastasia M.
Clasificación:
5.0
El cliente no dejó un comentario.
Gregory A.
Clasificación:
5.0
Anything was great! Marys service was wonderful. We will be back in August for another rental. Thank you Uhaul.
Ferdinando T.
Clasificación:
5.0
El cliente no dejó un comentario.
Vincent T.
Clasificación:
5.0
The clerk who took care of me was perfect. She had a sense of humor and made us feel well takin care of. Will be coming back to this location again.
Evan T.
Clasificación:
5.0
El cliente no dejó un comentario.
JOSEPH D.
Clasificación:
1.0
I reserved my truck from a location a half mile from my home. When i went to pick up my truck yesterday, I was told I had to go to another locatoin 23 miles away, a hour further from my home, pay tolls and had to pay my movers a two extra hours of non working time due to pick up the truck so far away. Not to mention the cost of gas. 100% Unacceptable. You cannot tell me their was not a closer location that had a 26 foot truck available. I made this reservation a month in advance. I would like to be reimbursed for these added expenses which cost me more than actually renting the truck. The whole moving experience was a disaster due to this unbelievable experience. No justification for having a customer drive 23 miles one way to pick up a truck when their are way too many other locations that could have be accessed. Sincerely, Elizabeth Scannell
ELIZABETH S.
Clasificación:
4.0
El cliente no dejó un comentario.
Carolyn B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MICHELE B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Rebecca H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ALEXANDRIA C.
|
First Impressions
Clasificación:
2.0
Mice destroyed most of my belongings that were in there. I'm allergic to mouse droppings so I had to abandon most of my things I kept in storage there. Even the facilities guy on staff noted that every single thing was covered in mouse feces.
Ethel C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Barbara D.
|
Overall Experience
Clasificación:
5.0
The staff was always friendly and helpful..My locks rusted and could not open and they were replaced by staff with no problem,Thanks to all for helping me.
lynette s.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Leslie M.
|
Overall Experience
Clasificación:
5.0
Best U-Haul storage facility I have ever used. Great facility and great staff.
ANDREW W.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Aaron T.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Kenneth C.
|
Overall Experience
Clasificación:
2.0
El cliente no dejó un comentario.
Stefanie W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Gabrielle D.
|
Overall Experience
Clasificación:
5.0
Great place….pricey for such a small unit
Scott P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Colleen H.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Victoria H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
DEANNA W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ELLEN R.
|
First Impressions
Clasificación:
2.0
On 6/1/2021 Quincy had called me and stated that the storage unit I rented, the door was damaged. I agreed to a replacement with one month free. He also told me I didn't need to have a lock and bring that back foe a replacement. On 6/2/2021, I arrived. Mike was at the desk. I walked in with 2 other customers. He needed propane and the 3rd needed boxes. Mike was flustered , and rude to me because of being stressed. Even though I was before them, and as I told him of the conversation with Quincy he said "he told me none of this and I have to take these other customers because it will take a half hour to go through everything with you". I was placed aside so he could waif on other customers. When I finally did get to the desk. Mike was huffing and puffing about having to do this rental. I told him Quincy mentioned on the phone about the one month free and he said " he never told me". He then acted us if I was stupid to bring back the lock I purchased . I said Quincy said to bring it back because I didn't need one, I don't know - I never did this before. Mike was rude and talked down to me. He could not handle the stress of more than one customer. It was very uncomfortable to feel belittled in front of my son and pushed aside.
Stacey S.
|
First Impressions
Clasificación:
1.0
Your phone systems are constantly down my truck's battery died yesterday and I cannot get in touch with the facility
CHRISTIAN E.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Marc G.
|
First Impressions
Clasificación:
5.0
Quincy went above and beyond to accommodate our storage needs. Not only did he provide us top quality service with our storage units, he exemplified professionalism and courtesy when responding to our calls and messages. We must also mention how he and his team maintain a clean and safe facility as well. He is an asset to your organization. We thank Quincy, Gerald and the entire UHAUL team for providing us top quality service. We will definitely encourage all to utilize UHAUL for their storage needs.
Patricia W.
|
Overall Experience
Clasificación:
4.0
I rented this storage place remotely an had my goods delivered there. Being remote, there was potential for problems but everything went smoothly. Thanks to uhaul for having a good process.
Frank B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ruthann D.
|
Overall Experience
Clasificación:
5.0
The storage unit was perfect and a great price thank you U-Haul
Linda H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Andrew T.
|
Overall Experience
Clasificación:
5.0
I'm very sorry to let my unit go and with my items in it, but I am getting older and wiser and made the decision to let the unit go. Thank you so much for working along with me all of these years. Of course I will continue to use your great services.
Veronica S.
|
Overall Experience
Clasificación:
5.0
It was a little expensive, but otherwise, it was good. All the employees are very nice and helpful.
Daniel B.
|
Overall Experience
Clasificación:
5.0
Quincy & staff are very good. Thankyoi
robert b.
|
Overall Experience
Clasificación:
5.0
Location is very convenient. I was very happy with ability to access storage facility whenever needed.
Allyson C.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
JAMES M.
|
Overall Experience
Clasificación:
4.0
Quincey was extremely helpful and very accommodating!
Julia F.
|
First Impressions
Clasificación:
2.0
El cliente no dejó un comentario.
Brett W.
|
Overall Experience
Clasificación:
5.0
Great customer service.
LANCE G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Megan M.
|
First Impressions
Clasificación:
1.0
El cliente no dejó un comentario.
Ryan M.
|
Overall Experience
Clasificación:
2.0
Quincy was the only staff member I liked. Everyone else was aloof and lazy. Unit was full of leaves, spider webs and was nasty.
Nick C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Dianne F.
|
Overall Experience
Clasificación:
5.0
Very good service, helpful staff members
Brett M.
|
Overall Experience
Clasificación:
5.0
The workers at this facility where great. Helpful and knowledgeable. I would recommend this to anyone. A+
Hillary H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Devaughn N.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Victoria H.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Clara B.
|
First Impressions
Clasificación:
5.0
The young last was helpful during a stressful time
Noel R.
|
First Impressions
Clasificación:
4.0
I will continue to use this facility.
Stephen M.
|
Overall Experience
Clasificación:
3.0
The employees at the Roxborough location are knowledgable and helpful. But there aren't enough of them. Please hire more staff, especially at peak periods (like the Friday before Labor Day).
Thomas W.
|
First Impressions
Clasificación:
5.0
You guys are the GOAT!
Stephen M.
|
First Impressions
Clasificación:
5.0
Dennis was very kind, patient and helpful. He is to be commended for his customer service.
Sara K.
|
First Impressions
Clasificación:
2.0
I was charged TWICE for the uhaul that I rented. $222.48 on July 1 and $226.94. I need to be reimbursed ASAP. Gracias.
Carolyn G.
|
First Impressions
Clasificación:
5.0
Both of the staff were pleasant and helpful. Dionna (manager) was especially impressive, not only with me but I witnessed her remarkable patience with another customer who was in front of me.
Eric D.
|
First Impressions
Clasificación:
5.0
Dioanna was very nice and very helpful
Ruthann D.
|
First Impressions
Clasificación:
5.0
The best U-Haul place I been too! Great customer service!!!
Nadiyah W.
|
First Impressions
Clasificación:
1.0
Hello.I'm sorry, but it is a mistake, because i am not your costumer. i didn't ask you for any service, instead a payment was done without my accord. In this case, i had to announce the police
IBN A. | Reservación
Clasificación:
5.0
The team at the Roxborough UHaul are the best! They helped when I forgot how to log in and out to my storage space. I would recommend using this site for your storage needs.
Karen W.
|
Overall Experience
No se han enviado comentarios para esta ubicación.