Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make pickup after hours more accessible, lost time had to pickup next morning.
Kennette C.
Clasificación:
5.0
Rita was very helpful and friendly, she exceeded all customer service expectations!!!!!!!
michael S.
|
Overall Experience
Clasificación:
5.0
Very easy drop-off location. I handed the truck keys to the U-Haul employee and left. Very efficient.
Christine J.
Clasificación:
5.0
Excellent communication, worked with four different people at the location at various steps in the process. All took the time to see that my move was done efficiently. This facility is well stocked with trucks and supplies and the staff gets the job done. thank you
brad B.
Clasificación:
5.0
El cliente no dejó un comentario.
Timothy W.
Clasificación:
5.0
Keep staying honest...
steve E.
Clasificación:
4.0
El cliente no dejó un comentario.
Anthony P D.
Clasificación:
5.0
Customer service was quick, efficient, and accurate. Super-easy time renting today
Matthew H.
Clasificación:
5.0
it was super easy to drop off the truck.
Justin W.
Clasificación:
5.0
El cliente no dejó un comentario.
Richard S.
Clasificación:
5.0
El cliente no dejó un comentario.
Kris W.
Clasificación:
5.0
Faster process on receiving the receipt
darrell W.
Clasificación:
5.0
El cliente no dejó un comentario.
Paul S.
Clasificación:
5.0
El cliente no dejó un comentario.
Howard B.
Clasificación:
5.0
El cliente no dejó un comentario.
George M.
|
Overall Experience
Clasificación:
5.0
Staff was extremely helpful and courteous. Facilities were very clean. Gracias
Melissa P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Mattrhew M.
Clasificación:
5.0
El cliente no dejó un comentario.
Vincent C.
Clasificación:
5.0
Easy pick up and drop off. This location is always.a pleasure todo do business.
Lisa M.
Clasificación:
5.0
El cliente no dejó un comentario.
Medina S.
Clasificación:
5.0
Everyone was great!!!
EDWARD G.
Clasificación:
4.0
Rita was very friendly
David P.
Clasificación:
5.0
El cliente no dejó un comentario.
justin D.
Clasificación:
5.0
The staff was friendly and professional
Rachel C.
Clasificación:
5.0
El cliente no dejó un comentario.
Ed J.
Clasificación:
5.0
Great customer service. Thx!
Daniel S.
Clasificación:
5.0
The staff is excellent.
St. Martin T.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Michael M.
Clasificación:
1.0
Don't guarentee a reservation than change the location and charge the customer twice as much AFTER already being charged the correct amount
Colleen M.
Clasificación:
5.0
Very courteous and understanding staff
Dawn B.
Clasificación:
5.0
The Corporate reservation was made originally for an MT Motorcycle Trans Trailer. I have Uhaul towing equipment on my car. The location was supposed to be Rt 1 Havertown but was redirected 20 miles away because Corp rep didn't know what an MT trailer was! The Havertown location just blocks from my house had 2 on lot. Stupid inconvenient and costly mid direction. The staff at Roxborough was polite but said Corporate often doesn't know equipment types of trailers
MITCHELL W.
Clasificación:
5.0
El cliente no dejó un comentario.
Peter M.
Clasificación:
5.0
El cliente no dejó un comentario.
Timothy T.
Clasificación:
5.0
Quick personal service by a very busy employee that took the time to help with the return. Face-to-face is the way to go every time!!
Sara S.
Clasificación:
1.0
I had to call Uhaul at least 3 times to change my reservation details due to errors I found when I went to confirm my reservation. The customer service phone representatives were unhelpful and seemed like they did not know what they were doing. I also waited on the phone for over 30 minutes at times to speak with someone. Martin was the only exception, who provided excellent customer service in a timely manner.
Natalie S.
Clasificación:
5.0
El cliente no dejó un comentario.
Brandon M.
Clasificación:
5.0
El cliente no dejó un comentario.
Patrick U.
Clasificación:
5.0
El cliente no dejó un comentario.
Shayne W.
Clasificación:
5.0
El cliente no dejó un comentario.
Steven B.
Clasificación:
5.0
Who ever the staff member working on May 31st at 1pm deserves a raise. She treated me like family and made my experience flawless.
Brendan B.
Clasificación:
5.0
I reserved two hand trucks but I was told the basic hand trucks were stolen so I had to get the appliance hand truck instead. Employees very friendly and accommodating. The process was very easy. Should act as a model for other locations. The two people who were working are excellent.
Robert R.
Clasificación:
5.0
Great Service
Kevin W.
Clasificación:
5.0
El cliente no dejó un comentario.
Ivan A.
Clasificación:
5.0
Great place, fast, clean and convenient…everyone was very helpful!!
Paul F.
Clasificación:
4.0
El cliente no dejó un comentario.
Henry M.
Clasificación:
5.0
It was a great experience with ease and speed.
Katrina S.
Clasificación:
3.0
I dropped the U-Haul off after hours
Brian M.
Clasificación:
5.0
El cliente no dejó un comentario.
Gregory R.
Clasificación:
2.0
El cliente no dejó un comentario.
CLIFTON T.
Clasificación:
3.0
El cliente no dejó un comentario.
Bradford T.
Clasificación:
3.0
I want to rate and give my experience with the Norristown PA location. How come you don't ask me about those losers? I will no longer recommend Uhaul to anyone because of those people. They are the worst and if this is what Uhaul hires and strives for DONT EVER USE Uhaul
Corlin F.
Clasificación:
5.0
El cliente no dejó un comentario.
Hugh B.
Clasificación:
5.0
El cliente no dejó un comentario.
Bradley R.
Clasificación:
5.0
El cliente no dejó un comentario.
Louis B.
Clasificación:
5.0
The girl who was working the yard and hooked up my truck did a great job. And the woman who signed me in did a great job also.
LEO M.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert F.
Clasificación:
3.0
El cliente no dejó un comentario.
Tonianna B.
Clasificación:
1.0
Why charge me extra for mileage after you send me to go get a truck 40 mins away? This was one of the most stressful time I had with uhaul.
Loudena F.
Clasificación:
1.0
El cliente no dejó un comentario.
Kahlil W.
Clasificación:
5.0
El cliente no dejó un comentario.
Seth G.
Clasificación:
5.0
Excellent service thank you
Roman B.
Clasificación:
4.0
El cliente no dejó un comentario.
Chi Z.
Clasificación:
5.0
El cliente no dejó un comentario.
Jacob S.
Clasificación:
5.0
n/a
Blair A.
Clasificación:
5.0
El cliente no dejó un comentario.
Janel B.
Clasificación:
5.0
El cliente no dejó un comentario.
Madelyn K.
Clasificación:
4.0
El cliente no dejó un comentario.
ARANGATH K.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAEL C.
Clasificación:
5.0
Best Uhaul experience ever, the young man that helped us connect/disconnect the trailer was so professional and courteous. The woman at the desk when i returned was so kind and made sure I was a happy customer when I left - well done!
Kimberly R.
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas P.
Clasificación:
5.0
This van rental went smoothly. But two days later I had reserved a truck and someone NOT from this Rox Uhaul called and told me there was no truck available and I'd have to pick up from a different location and drop off same day. Not what I reserved!!!! Very disappointed. I made this reservation three (3) weeks in advance. Totally NOT cool!!!!!!!! I had to cancel and find a truck elsewhere.
Christine M.
Clasificación:
5.0
No improvements necessary from my point of view.
Adam V.
Clasificación:
5.0
El cliente no dejó un comentario.
Jessica K.
Clasificación:
4.0
El cliente no dejó un comentario.
dave E.
Clasificación:
4.0
El cliente no dejó un comentario.
David K.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael K.
Clasificación:
5.0
Great equipment. Great process. It all went well.
Peter D.
Clasificación:
5.0
Mary, the office manager was very nice!! Professional
Michael H.
Clasificación:
5.0
El cliente no dejó un comentario.
Austin R.
Clasificación:
5.0
Only issue was the truck had a leak. It was a pretty rainy day and things got a bit wet.
Byard B.
Clasificación:
5.0
El cliente no dejó un comentario.
Terry S.
Clasificación:
5.0
Hope you can find closer facilities
anis A.
Clasificación:
5.0
El cliente no dejó un comentario.
deanna G.
Clasificación:
5.0
Jordan Derricotte is the greatest manager running the greatest UHaul in the country. I'm serious. The customer service is out of this world there, and the feeling amidst the employees is seen, not contempt which I'd grown accustomed to at many of the U Hauls I've visited. Whatever is going on at Jordan's store is very effective and wonderful.
Erin R.
Clasificación:
4.0
El cliente no dejó un comentario.
donna S.
Clasificación:
5.0
El cliente no dejó un comentario.
Dominique G.
Clasificación:
5.0
El cliente no dejó un comentario.
sebastian M.
Clasificación:
5.0
nothing, they were helpful friendly and polite
Michael P.
Clasificación:
5.0
Everything was excellent!
edwin F.
Clasificación:
1.0
El cliente no dejó un comentario.
Tianca D.
Clasificación:
4.0
The front window was horrible...filthy dirty and could not see out it. The radio didn't work....I didn't care that much cus I was local But if I had to take it on a long distance I would have been really upset really upset. Also could not get the air conditioning to blow cold. The Van smelled clean and looked clean the only gripe I have is the windows were filthy! You may want to light a fire underneath the people that are cleaning the windows... I worked for a car rental agency for 10 years and never had windows like that ever go out to a customer The people were very nice and professional!! Thank you !!
mike R.
Clasificación:
5.0
No need to do anything. This is my go to location for truck rental or moving/storage needs. Staff is smart, polite and I have never had an issue with any of the vehicles. They work as advertised.
Robert S.
Clasificación:
2.0
Overall experience was terrible
Patricia M.
Clasificación:
5.0
El cliente no dejó un comentario.
Asjad S.
Clasificación:
5.0
This UHaul location is not only clean, organized, and well-stocked with trailers and trucks, but it is also quick to get me in and out. The people working there are helpful and thorough everytime I have rented a trailer.
Jeff F.
Clasificación:
5.0
Give your lot workers a reward
James K.
Clasificación:
5.0
Excelant professional u-haul personel, caring, knowlegable
PASQUALE C.
Clasificación:
2.0
The vehicle I was given had a check engine light and a tire pressure light, Your website failed me at numerous points in the entire process, Overall foul experience.
Damien P.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael M.
Clasificación:
5.0
El cliente no dejó un comentario.
William B.
Clasificación:
5.0
El cliente no dejó un comentario.
Daniel M.
Clasificación:
5.0
El cliente no dejó un comentario.
steven C.
Clasificación:
3.0
I booked my reservation online at the closest location near me. And get a call a half hr before pick up time to tell me. They don't have the truck and I need to go another 45 mins away to get it from another location. Meanwhile I had movers waiting for me that I was paying for. Not happy
George K.
Clasificación:
5.0
El cliente no dejó un comentario.
Luis C.
Clasificación:
4.0
Everyone was very friendly and supportive
MICHAEL M.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Tania t.
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First Impressions
Clasificación:
5.0
The staff is amazing. I had the most supportive and kind service. When I came in to rent storage I forget the 2 beautiful ladies names and the gentleman that helped me to close my storage was very nice. Please recognize them for this Thank you
Jacqueline A.
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Overall Experience
Clasificación:
2.0
I have received a call from the uhaul manager and apparently I’ve been given the wrong unit and she asked me to return and switch to the upstairs unit i need to receive a phone call to make sure I’m not getting charged to much for a mistake on the company end 2673046676
anthony t.
|
First Impressions
Clasificación:
5.0
Pretty good experience customer service excellent
ANTONIO M.
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Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Carolyn B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MICHELE B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Rebecca H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ALEXANDRIA C.
|
First Impressions
Clasificación:
2.0
Mice destroyed most of my belongings that were in there. I'm allergic to mouse droppings so I had to abandon most of my things I kept in storage there. Even the facilities guy on staff noted that every single thing was covered in mouse feces.
Ethel C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Barbara D.
|
Overall Experience
Clasificación:
5.0
The staff was always friendly and helpful..My locks rusted and could not open and they were replaced by staff with no problem,Thanks to all for helping me.
lynette s.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Leslie M.
|
Overall Experience
Clasificación:
5.0
Best U-Haul storage facility I have ever used. Great facility and great staff.
ANDREW W.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Aaron T.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Kenneth C.
|
Overall Experience
Clasificación:
2.0
El cliente no dejó un comentario.
Stefanie W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Gabrielle D.
|
Overall Experience
Clasificación:
5.0
Great place….pricey for such a small unit
Scott P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Colleen H.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Victoria H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
DEANNA W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ELLEN R.
|
First Impressions
Clasificación:
2.0
On 6/1/2021 Quincy had called me and stated that the storage unit I rented, the door was damaged. I agreed to a replacement with one month free. He also told me I didn't need to have a lock and bring that back foe a replacement. On 6/2/2021, I arrived. Mike was at the desk. I walked in with 2 other customers. He needed propane and the 3rd needed boxes. Mike was flustered , and rude to me because of being stressed. Even though I was before them, and as I told him of the conversation with Quincy he said "he told me none of this and I have to take these other customers because it will take a half hour to go through everything with you". I was placed aside so he could waif on other customers. When I finally did get to the desk. Mike was huffing and puffing about having to do this rental. I told him Quincy mentioned on the phone about the one month free and he said " he never told me". He then acted us if I was stupid to bring back the lock I purchased . I said Quincy said to bring it back because I didn't need one, I don't know - I never did this before. Mike was rude and talked down to me. He could not handle the stress of more than one customer. It was very uncomfortable to feel belittled in front of my son and pushed aside.
Stacey S.
|
First Impressions
Clasificación:
1.0
Your phone systems are constantly down my truck's battery died yesterday and I cannot get in touch with the facility
CHRISTIAN E.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Marc G.
|
First Impressions
Clasificación:
5.0
Quincy went above and beyond to accommodate our storage needs. Not only did he provide us top quality service with our storage units, he exemplified professionalism and courtesy when responding to our calls and messages. We must also mention how he and his team maintain a clean and safe facility as well. He is an asset to your organization. We thank Quincy, Gerald and the entire UHAUL team for providing us top quality service. We will definitely encourage all to utilize UHAUL for their storage needs.
Patricia W.
|
Overall Experience
Clasificación:
4.0
I rented this storage place remotely an had my goods delivered there. Being remote, there was potential for problems but everything went smoothly. Thanks to uhaul for having a good process.
Frank B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ruthann D.
|
Overall Experience
Clasificación:
5.0
The storage unit was perfect and a great price thank you U-Haul
Linda H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Andrew T.
|
Overall Experience
Clasificación:
5.0
I'm very sorry to let my unit go and with my items in it, but I am getting older and wiser and made the decision to let the unit go. Thank you so much for working along with me all of these years. Of course I will continue to use your great services.
Veronica S.
|
Overall Experience
Clasificación:
5.0
It was a little expensive, but otherwise, it was good. All the employees are very nice and helpful.
Daniel B.
|
Overall Experience
Clasificación:
5.0
Quincy & staff are very good. Thankyoi
robert b.
|
Overall Experience
Clasificación:
5.0
Location is very convenient. I was very happy with ability to access storage facility whenever needed.
Allyson C.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
JAMES M.
|
Overall Experience
Clasificación:
4.0
Quincey was extremely helpful and very accommodating!
Julia F.
|
First Impressions
Clasificación:
2.0
El cliente no dejó un comentario.
Brett W.
|
Overall Experience
Clasificación:
5.0
Great customer service.
LANCE G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Megan M.
|
First Impressions
Clasificación:
1.0
El cliente no dejó un comentario.
Ryan M.
|
Overall Experience
Clasificación:
2.0
Quincy was the only staff member I liked. Everyone else was aloof and lazy. Unit was full of leaves, spider webs and was nasty.
Nick C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Dianne F.
|
Overall Experience
Clasificación:
5.0
Very good service, helpful staff members
Brett M.
|
Overall Experience
Clasificación:
5.0
The workers at this facility where great. Helpful and knowledgeable. I would recommend this to anyone. A+
Hillary H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Devaughn N.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Victoria H.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Clara B.
|
First Impressions
Clasificación:
5.0
The young last was helpful during a stressful time
Noel R.
|
First Impressions
Clasificación:
4.0
I will continue to use this facility.
Stephen M.
|
Overall Experience
Clasificación:
3.0
The employees at the Roxborough location are knowledgable and helpful. But there aren't enough of them. Please hire more staff, especially at peak periods (like the Friday before Labor Day).
Thomas W.
|
First Impressions
Clasificación:
5.0
You guys are the GOAT!
Stephen M.
|
First Impressions
Clasificación:
5.0
Dennis was very kind, patient and helpful. He is to be commended for his customer service.
Sara K.
|
First Impressions
Clasificación:
2.0
I was charged TWICE for the uhaul that I rented. $222.48 on July 1 and $226.94. I need to be reimbursed ASAP. Gracias.
Carolyn G.
|
First Impressions
Clasificación:
5.0
Both of the staff were pleasant and helpful. Dionna (manager) was especially impressive, not only with me but I witnessed her remarkable patience with another customer who was in front of me.
Eric D.
|
First Impressions
Clasificación:
5.0
Dioanna was very nice and very helpful
Ruthann D.
|
First Impressions
Clasificación:
5.0
The best U-Haul place I been too! Great customer service!!!
Nadiyah W.
|
First Impressions
Clasificación:
1.0
Hello.I'm sorry, but it is a mistake, because i am not your costumer. i didn't ask you for any service, instead a payment was done without my accord. In this case, i had to announce the police
IBN A. | Reservación
Clasificación:
5.0
The team at the Roxborough UHaul are the best! They helped when I forgot how to log in and out to my storage space. I would recommend using this site for your storage needs.
Karen W.
|
Overall Experience
No se han enviado comentarios para esta ubicación.