Comentarios del cliente para U-Haul Moving & Storage of Route 17

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Route 17

Grado total:

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Dawn F. en

Grado:

El cliente no dejó un comentario.

Shannon J. en

Grado:

A little information on the "rented" blankets would be nice. I thought I"d purchased them, but thankfully the guys I hired knew that they were rented and that I'd be charged for them if they weren't properly folded.

Dawn F. en

Grado:

El cliente no dejó un comentario.

Alma Z. en

Grado:

El cliente no dejó un comentario.

Muhammad B. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

Great staff and location. Very friendly easy to work with

David L. en

Grado:

Bradley and his staff were great! Unit was clean. I would definitely recommend these guys, and would use them again

Patrick B. en

Grado:

Great Service

Christine T. en

Grado:

El cliente no dejó un comentario.

Lesley O. en

Grado:

Thank

Emily H. en

Grado:

El cliente no dejó un comentario.

linda M. en

Grado:

The customer service was phenomenal!

US Patriot G. en

Grado:

El cliente no dejó un comentario.

Phyllis L. en

Grado:

El cliente no dejó un comentario.

Richard K. en

Grado:

Easy in... Easy out! Thanks!

Thomas W. en

Grado:

Customer service was friendly and very helpful. Helped test my equipment and was thorough in ensuring everything was safely equipped.

Douglas B. en

Grado:

El cliente no dejó un comentario.

Russell M. en

Grado:

El cliente no dejó un comentario.

Jill M. en

Grado:

Service at this facility was very professional, kind, and courteous, as I have come to expect and experience service at all U-Haul facilities I have used in over 20 years. I only have one complaint about this experience, and it proved to be a serious matter, as it changed the dynamics of the entire moving situation.. The people forgot to put my hand truck in the vehicle. I didn't recognize it until I got home. However, my movers were already there ready to load the truck. Therefore, I didn't have time to go all the way back to the facility to get the hand truck, and I shouldn't have had to do so. It is definitely up to the facility to make "doubly" sure that I and any other customer get all and exactly what we paid for. Just getting reimbursed the amount I paid for the hand truck hardly compensates for the fact that my movers had to physically lift each piece of furniture from my apartment and carry it quite a distance down a long sidewalk to put it on the truck. Not only was it inconveniencing on all levels, but it increased their job completion time and leaving time by over an hour. I had to pay more money, as a result. As you know, Time Is Money, in business and in life, period! In addition, several pieces of furniture were quite heavy as well, which is why I ordered the hand truck. Therefore, I was and am very disappointed and annoyed about this matter. I didn't consider it to be a little matter, either, and I hope none of the U-Haul employees did. I have been using U-Haul service for over 20 years. As you know, building and maintaining "good will" with each customer is extremely important for establishing quality, longevity, and continuance of any relationship in the business, professional world that we live in This is also true in our personal lives. As a result of not having the hand truck, I had to pay my movers an extra $100 for their time and trouble. It would have been more had it been a company who helped me, rather than family members who came from NC to assist me in this move. Consequently, it would be nice to be reimbursed by U=Haul/ True we all make mistakes. We're only human, after all. However, I heard the young man who waited on me, tell the other employee to put a hand truck on my vehicle. It is very important to each employee to listen carefully, follow all instructions, double check themselves and behind each other. After all, I have learned that people do what is "inspected, not what is expected!" They also need to make sure that they are treating each customer as if he/she were themselves, a member of their own family, or their best friend. In that way, more active listening, hearing and following instructions will be executed in the future. I am a retired, disabled, college Business Instructor, as well as a public school Special Education and Regular Education teacher, administrator and supervisor with over 30 years of professional experience. Therefore, I qualify to mak

Daryan C. en

Grado:

El cliente no dejó un comentario.

Craig C. en

Grado:

El cliente no dejó un comentario.

Paula S. en

Grado:

El cliente no dejó un comentario.

Dirk K. en

Grado:

The gas tank was just over half full. I paid $85 in gas after driving 135 miles. Do you plan to refund the difference? Using the app required much more effort than just walking up to the counter. The truck was clean but didn't have a full tank.

Sharine P. en

Grado:

Make the online uhual rental process equivalent to doing it in person. Had to do both , online last night on my tablet and in person this morning . Overall great and easy service !

Norman G. en

Grado:

Lower the costs. Starting to get out of hand.

kim P. en

Grado:

El cliente no dejó un comentario.

Francis N. en

Grado:

Great customer service overall. Thank you

stephen C. en

Grado:

Clean easy to find location minutes from everything. Customer service was friendly and helpful. Truck was just the right size for three move. Definitely will use this location again!

Lisa G. en

Grado:

Quick, easy, zero issues... thank you!

Peter M. en

Grado:

El cliente no dejó un comentario.

Jennifer W. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

The Staff there is amazing. Friendly, personable, and extremely helpful.

Bryce W. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

Excellent service

Grover G. en

Grado:

El cliente no dejó un comentario.

Kerry O. en

Grado:

Staff was friendly and helpful

Dennis S. en

Grado:

El cliente no dejó un comentario.

Billy S. en

Grado:

El cliente no dejó un comentario.

Gigi W. en

Grado:

The back of the van where we had to store my table was dirty. But other than that, it was wonderful. I rented the van for a "day" and got the "Day" rate...but I picked it up at 9 am and had to have it back by 1 pm. That was not a "day" so the rate was ridiculous for 4 hours of rental. That is my only complaint.

Gloria R. en

Grado:

El cliente no dejó un comentario.

Donlon D. en

Grado:

El cliente no dejó un comentario.

Adrienne C. en

Grado:

This location has great customer service

Celeste Y. en

Grado:

Please consider lowering your mileage charge. The cost is exorbent as it's more than 2 oil changes and the usage is nowhere near the bed for an oil change or tires etc. This is a detractor and makes it very expensive a $20 rental is really $100

Howard G. en

Grado:

El cliente no dejó un comentario.

Daneil G. en

Grado:

El cliente no dejó un comentario.

Billie C. en

Grado:

A very pleasant experience. Thank you!!

catherin B. en

Grado:

El cliente no dejó un comentario.

Magdaleno F. en

Grado:

El cliente no dejó un comentario.

SOPHIA M. en

Grado:

Customer service was great, very knowledgeable and the rates was great. Affordable even for a young person who finally move into their first apartment.

angel f. en

Grado:

we get the staff and service excellent

Ray F. en

Grado:

close the store

Ray F. en

Grado:

double check everything

Trevor Y. en

Grado:

El cliente no dejó un comentario.

Josian V. en

Grado:

El cliente no dejó un comentario.

Dymond D. en

Grado:

El cliente no dejó un comentario.

Dale F. en

Grado:

El cliente no dejó un comentario.

Jason B. en

Grado:

El cliente no dejó un comentario.

Gary L. en

Grado:

Had to wait about 30 minutes for him to care for another customer.

Jerry N. en

Grado:

The staff is very courteous and extennda excellent service.

Diane B. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

El cliente no dejó un comentario.

Stanford S. en

Grado:

Great customer service.

Richard C. en

Grado:

El cliente no dejó un comentario.

Shawn A. en

Grado:

Uhaul on 721 Memorial Road,Oklahoma City was very helpful throughout the loading process.They answered any questions I had about moving/driving. Bad experience in FredB, VA. Pls hire more people there

Shawn A. en

Grado:

The attendant was by himself and I could not get prompt service because he had to attend to other customers. The attendant did provide assistance when time was available and the attendant was very patient and friendly. Maybe it was the time I got their (after 4pm) but 1 attendant should not be there by themselves no matter what time it closes or if its near closing time. This location may need another attendant during weekdays. Also, location does not have an elevator so I had to take a 1st floor unit which was more money than the second floor unit. I began to regret that I had chosen this facility, but again the attendant helped us when it wasn't so busy and we made it work the best way I can. I did get my 1st month free so thank you Uhaul.

Richard B. en

Grado:

Staff was absent and disorganized

Susie F. en

Grado:

Very helpful staff. Professional and friendly. Brad is awesome.

karen F. en

Grado:

El cliente no dejó un comentario.

Joanne D. en

Grado:

Excellent facility! Wonderful security. Love the check in and check out process. Staff is knowledgeable and gives great service in person and by phone. Highly recommend this location!

TONI S. en

Grado:

El cliente no dejó un comentario.

David E. en

Grado:

Extremely efficient, personable and helpful.

Sintrel D. en

Grado:

My experience was outstanding. Everything was explained and great care was given that made my experience delightful. There was no hidden cost, information and/or disclaimers. Great!

Tammy V. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Christian B. en

Grado:

The business was locked during working hours, approx. 4 pm on Monday and I had to call the office to have a person named Brad ask me "Can I help you?" After telling him that I am a customer trying to enter the store in order to return a piece of equipment, only then he finally came up to unlock the front door. I never made it into the business as he came out to handle the transaction via a handheld scanner. He was polite, but I found it odd that I could not make the transaction in the store, which possibly would have allowed me to see other items for sale thus enticing me to buy something before I left. I could have used some new tie-down straps, only I had forgotten because I was reminded by seeing them as I might have walked by them if I had been in the store.

cindy d. en

Grado:

Great experience. Easy access and clean facilities.

diane W. en

Grado:

Great experience at this location! Easy and quick! Helpful and friendly!

Jeffrey D. en

Grado:

El cliente no dejó un comentario.

Eric V. en

Grado:

My vehicle was fine. Storage units are VERY clean as they clean the place EVERY day. Security precautions are in place. BUT, I was very upset last week. I had 3 units here. I paid my months rent $134 on my largest unit. 8 days later I was able to move out of that unit. They WOULD NOT credit any of that rent towards my other units and WOULD NOT do a pro rating for the time I was there. VERY upsetting as I was there for over a year with 3 units, which were almost ALWAYS paid 2-3 months in advance. DISAPPOINTED DISAPPOINTED !!!!!!!!!!!!!!

Wayne B. en

Grado:

The guy working when I picked up and dropped off was friendly and competent.

Jakob S. en

Grado:

Brad Hickey, the general manager, literally provided some of the best customer service I have ever received. Our move was very chaotic and he stepped up multiple times to save us. I can’t recommend this location highly enough!

Jimmy E. en

Grado:

Great service.

don C. en

Grado:

Absolute super star!! Made the drop of so very easy!

Stacey S. en

Grado:

El cliente no dejó un comentario.

Matthew H. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

Andrew B. en

Grado:

The owner/general manager was super friendly and personable. Best uhaul experience I’ve had.

Terrini W. en

Grado:

Thank you

gail j. en

Grado:

Great staff and clean environment

Catharina L. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

El cliente no dejó un comentario.

Takhir A. en

Grado:

El cliente no dejó un comentario.

Corey A. en

Grado:

El cliente no dejó un comentario.

philip B. en

Grado:

In and out for the drop-off. Too easy.

Ronnel R. en

Grado:

El cliente no dejó un comentario.

Elizabeth H. en

Grado:

The team at Uhaul went above and beyond to accommodate my last minute move! The facility was easy to use, and we had our massive truck empty in an hour. Thank you Reyna and family!

Patrick M. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

El cliente no dejó un comentario.

Ja'Viel E. en

Grado:

El cliente no dejó un comentario.

Terrini W. en

Grado:

Outstanding service

Jose P. en

Grado:

El cliente no dejó un comentario.

Craig C. en

Grado:

Alex was a great guy to deal with. He was very helpful. We had to change our pick up date and the size of the truck we needed and he was very very accomodating.

Benjamin S. en

Grado:

El cliente no dejó un comentario.

Zechariah H. en

Grado:

El cliente no dejó un comentario.

Julie Z. en

Grado:

The staff was always professional, courteous, & knowledgeable. I will definitely recommend this storage to anyone in the Stafford/Fredericksburg area as they did a wonderful job.

Burton E. en

Grado:

The gentleman that set us up with the truck was very nice and helpful. ??

taerence C. en

Grado:

El cliente no dejó un comentario.

William L. en

Grado:

El cliente no dejó un comentario.

Mohammad S. en

Grado:

They didn’t help at all. This location was blaming on MD location. I hope they could have better understanding

Curtiss P. en

Grado:

The staff was incredibly nice, and put in extra effort to meet my needs.

Per B. en

Grado:

El cliente no dejó un comentario.

Leroy M. en

Grado:

The outside attendant was especially helpful on both hookup and return

Andrew J. en

Grado:

Keep up the good work!

Jack W. en

Grado:

Communicate with other locations to verify drop off times and do not overcharge the customer.

Glenda B. en

Grado:

Needed storage unit to help with moving from one residence to another. Process was great, personnel very nice.

Edward W. en

Grado:

El cliente no dejó un comentario.

Henry S. en

Grado:

Friendly people, clean facility, extremely efficient.

Carl P. en

Grado:

The facility didn’t know which units where rented and which ones weren’t. It took 3 times to find a unit that was not rented to include cutting the lock off a unit that was rented.

annette m. en

Grado:

I had to miss 2 hours of work because I received a bill. My account should have been closed Jun 8. My sister's card was charged $124. Mistakes like this cannot happen. Annette

Danny W. en

Grado:

One of the best U-Haul storage facilities I've ever done business with. The staff was very professional and the facility was extremely accessible!

Tiffani B. en

Grado:

Customer service was excellent!

Amy E. en

Grado:

We waited for 25 minutes for the customer service rep, when she got to the register she seemed to think it was funny and had us "do her a favor" and get the lock on our unit. It was unprofessional

julie z. en

Grado:

The rep provided excellent customer service with being very helpful and nice 😄.

Alva W. en

Grado:

Excellent for storing your property. Staff very friendly and helpful with your request.

Elaine B. en

Grado:

My things. Arrived a week earlier than expect. The service we received from Alex and Raina the owners was above and beyond. They were friendly and efficient. I would recommend this u haul location

Steven R. en

Grado:

Great facility, clean and friendly staff. Our experience was terrific.

Barbara W. en

Grado:

We had no experience with self storage and your staff showed us our options and had our rental done in minutes.

Joanne b. en

Grado:

Did not use storage unit because it was too small. I needed at least ceiling height and a 10 X 20 so I had to go elsewhere.

Raina M J. en

Grado:

Nice staff & clean facilities

Chelisa M. en

Grado:

Great facility

Christopher T. en

Grado:

Excellent Service. Reyna and Alex go out of their way to help you with what you need.

JOSHUA M. en

Grado:

Nice and helpful staff best I've seen in a while

Derrick B. en

Grado:

Their helpfulness was outstanding.

Jeanie T. en

Grado:

This location is very clean and the people are very helpful ! I would definitely recommend this facility to my friends!

PHILLIP h. en

Grado:

It was a very nice gesture from u-haul to bless me with a storage unit for a month free . At this time im not ready to do a long term storage unit but im truley sold as a u-haul customer . Thank you!!

Steven R. en

Grado:

clean facility, access is easy and customer service was terrific

Bernie S. en

Grado:

Very friendly staff, clean units, and convenient location. Thank you Rena!

chris t. en

Grado:

Great Staff, Great Service. Convenient Rental and Access to Unit.

James H. en

Grado:

The ladies working were extremely nice and professional. It seemed they genuinely cared about me and my storage needs. I'm really glad I went with them to store my belongings!

Joi S. en

Grado:

I always have a great experience with uhaul. I'm glad to know they are doing storage as well. They have my business!

Danielle S. en

Grado:

A safe, convenient facility, Loaded with everything you could possibly need in storage. Only negative is the computer system, a corporate issue. All businesses tied to ONE system. FIX IT, U-HAUL!

Cathy G. en

Grado:

Reyna and her crew were fantastic! It's stressful to move. U-haul made it easier and friendlier than I expected. Appreciate the hook-up with local moving help, which went great despite the snow & cold

PHILLIP h. en

Grado:

Service was outstanding there was somebody being trained at the same time they were taking care of my transaction Both desk clerks were Nice and the transaction took a reasonable amount of time

lisa h. en

Grado:

This UHaul location is very clean and the staff was very courteous and helpful.

Shawn D. en

Grado:

I am so happy that we found this location. The customer service is amazing!

Dustin L. en

Grado:

Good place, good people

robert f. en

Grado:

I like the Security system. Confident my belongings were safe.

Jeff W. en

Grado:

Awesome experience, highly recommend.

james j. en

Grado:

Great customer service!!! It began on Route 3 and continued on Route 17.

Linda M. en

Grado:

Alex and Hauschka very friendly willing to help

April H. en

Grado:

We were so pleased with the amazing service we received with Uhaul. I would highly recommend them!!

Michael G. en

Grado:

Good place to store your things!

Rober B. en

Grado:

will come back

Rober B. en

Grado:

always excellent service , with a smile, at this location.

heidi f. en

Grado:

Best storage facility I’ve ever used!

Shirley G. en

Grado:

Clean building, Staff was extra friendly

James M. en

Grado:

Good job

Steven D. en

Grado:

General Manager, Reyna Portillo, and her staff do an outstanding job! No problems whatsoever.

Lehazhoma k. en

Grado:

Very clean, convenient, easily accessible 24/7 and super friendly staff. Keep up the wonderful work. Thank you.

Bob C. en

Grado:

It was a pleasant experience. Everything was great. The staff is superb.

Wayne S. en

Grado:

Renan and Alec were great

Nate N. en

Grado:

Everything was great!