Customer Reviews for U-Haul Moving & Storage of Round Rock

5,810 comentarios

1535 Round Rock Ave   Round Rock, TX 78681

(512) 218-9099

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 218-9099

1535 Round Rock Ave
Round Rock, TX 78681

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Rating:
5.0

T the employees were very friendly and helpful. In and out in 15 minutes while other customers were als being attended to. Very well organized and knowledgeable team.

TED M. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

RODNEY F. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Everyone there worked quickly, very knowledgable and professional as well as personable. Made the move very easy!

SARAH H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

JENNEFERE M. 
Rating:
5.0

Customer did not leave a comment.

Kent D. 
Rating:
5.0

Everyone at the store was so helpful and gave great customer service.

Terri P. 
Rating:
5.0

Attendant hooked up and checked out my rental trailer, and when I returned, another attendant disconnected the trailer and I was gone very quickly.

RANDY M. 
Rating:
5.0

Very friendly and helpful

RAFAEL T. 
Rating:
5.0

Customer did not leave a comment.

Lynn R. 
Rating:
5.0

Sal was great! So kind and has such patience.

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA P. 
Rating:
5.0

Customer did not leave a comment.

TIANA S. 
Rating:
3.0

It was hard getting in and out of the parking lot and then their not being enough spaces to park made it a bit frustrated

Amy M. 
Rating:
5.0

This one was so so clutch! I'm telling you. 1 call 4 offers and of course Round Rock Ave has the goods! And all the trimmings this time. That truck was a beast! Filled to the brim and a smooth ride to boot! I feel like you know who was on the other end of that call! Reggie of course. I brag about everyone that works here. Thank you for all your hard work!

JACOB W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

STANLEY C. 
Rating:
2.0

Girl working counter was very rude and disrespectful. She needs customer service training. I told the manager about her behavior.

KELLY J. 
Rating:
5.0

What can I say about this location that I haven't said before. Everything!!!!!! Got in line. The wait was short. Spoke with Reggie. Of course he has the goods! Blankets and all. We passed them out to homeless people. Ok we did not do that. But if it was colder outside you bet we would. Uhaul and I and Reggie will rule the world with our charity.

JACOB W. 
Rating:
5.0

I had the best ever services with Salvador and his team

ANA D.  |  Overall Experience 
Rating:
3.0

Please make sure the equipment is suitable for someone to rent. When you have a blowout on the trailer, and the U bolts are dragging on the ground, it's pretty dangerous for other drivers when there's a car on the trailer. Is a very dangerous situation overall. I was stuck on the bridge halfway in the right lane and because the U-boats were on the ground, I could not get out of the way. The entire situation was not a safe situation for anyone. That trailer should never been rented to anyone at all.

Ryan L. 
Rating:
4.0

Customer did not leave a comment.

Iulian D. 
Rating:
5.0

Customer did not leave a comment.

LUISA P. 
Rating:
4.0

The morning crew (I picked up at 0900) were barely functional. I was ignored by two of the employees, and waited a long time for one guy to check me out. I had done the online check-in. The return group were EXCELLENT. Cheerful and very helpful. I dropped off the trailer at ~ 1730 hrs.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
4.0

Right now the road is undergoing construction and so it's not your fault but your location is not very accessible.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

EMMETT G. 
Rating:
5.0

Staff is really amazing!! I will def be back

Anne E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAVIER L. 
Rating:
5.0

Very quick drop off. We were in and out in about 3 minutes.

STUART T. 
Rating:
5.0

Customer did not leave a comment.

PRINCE S. 
Rating:
5.0

Customer did not leave a comment.

Fernando R.  |  First Impressions 
Rating:
5.0

The construction going on if front of this location makes it a little tough to get in and out of. Not of your doing but when they get it completed you will probably see more business.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Donnie T. 
Rating:
1.0

After receiving a text message to take the truck to a location (Pflugerville, TX) 15 miles away instead of the 2 miles (Round Rock, TX)that the closest Uhaul location, they would not accept the truck. We double checked the address that was on the text message which was correct, they still said it was to go to the rental location (Round Rock). I took it back but don't know why the sent me to the wrong location if the first place. This is the second time Uhaul has messed up and I will never use them again.

cliff C. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS H. 
Rating:
5.0

We need to move to a new unit that is double the size.

Eric C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Butch T. 
Rating:
5.0

Customer did not leave a comment.

Enrique S. 
Rating:
5.0

The staff was very helpful and friendly made the move less stressful thank you 😊

MARY S.  |  First Impressions 
Rating:
5.0

The customer service reps at the location are so awesome! They are all so upbeat and friendly. They make the whole experience not only painless but enjoyable too!

HOLLY B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
3.0

Customer did not leave a comment.

SHIRLEY J. 
Rating:
5.0

Staff stayed to help me drop off the trailer after hours. Great customer relations!

Andru A. 
Rating:
5.0

everything was great

RONALD L. 
Rating:
5.0

The staff was friendly and professional. We have had to use this location a couple of times in past months. I would highly recommend them to anyone. ;)

Kevin T. 
Rating:
4.0

Customer did not leave a comment.

THERESAA G. 
Rating:
4.0

We told them we had a problem with the brake fluid light coming on and lack of response from "roadside assistance". I hope this was passed on and thoroughly checked before handing truck off to the next person.

Richard G. 
Rating:
5.0

Storage facility and the employees were great!

Paul S.  |  First Impressions 
Rating:
1.0

The young lady who "helped" us out returning our equipment was very rude, disrespectful, and had an attitude the entire time. She was yelling at us when we were trying to park the truck. The whole experience had me shaken up. Would not recommend this location to anyone.

Sheidy W. 
Rating:
5.0

Customer did not leave a comment.

BRANDY C. 
Rating:
5.0

Very well done, easy to schedule, open on time dropped off no issues, quick service… people very friendly and helpful…. Very positive experience

Rob P. 
Rating:
5.0

Truck could definitely use a tuneup and alignment. The hesitation when accelerating and the tires are unbalanced. Overall a decent truck but routine maintenance would have made the 3 hour drive less stressful and safer.

Sarhonda M. 
Rating:
5.0

Whoa…. Whoa. This one ends with a bang. From the start. Getting in the joint and out like (use your imagination). The truck ran loud but strong. Then after it was all said and done, The work was done. When I left I had a funny feeling. And then it came… the phone called that saved my bacon. You left your binder behind. I bust the fastest u turn I could muster and scooped that thing right up. Nothing but smiles and a good hand shake. Wink.

JACOB W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

One of the best experiences and all the right equipment

Carl R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL R. 
Rating:
3.0

The instructions for dropping the trailer off were lacking. Just drop it off anywhere and leave didn't seem right. Would have been nice to know that to begin with.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

Barry F. 
Rating:
3.0

Returning my equipment manager was very rude . Had customers waiting for him to work on installing a hitch . I ask if anyone was there to help . He was very rude in response . He stated you have to wait just like the others. I used the return section in the app to return the equipment. I felt bad for those customers still waiting for him whiles he work on a hitch Installtion on a car

Solomon A. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

JOY N. 
Rating:
5.0

Customer did not leave a comment.

ANANDAS H. 
Rating:
4.0

The staff seems very capable, polite, friendly. Truck was in great shape. Online reservation made the process quick and painless.

David S. 
Rating:
3.0

The only negative is that I had a reservation at 10am and told them that at the desk and they still made me wait in line for 38 minutes to get the truck which delayed my whole day - from the truck to being late for the MovingHelp loading AND the MovingHelp unloading. NOT GOOD!!!

Maureen B. 
Rating:
5.0

Outstanding customer service.

DERRON P. 
Rating:
3.0

Customer did not leave a comment.

JANICE B. 
Rating:
5.0

Nothing, everything/everyone was spot on.

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY M. 
Rating:
5.0

Customer did not leave a comment.

DONNA Y. 
Rating:
5.0

Customer did not leave a comment.

NADIR B. 
Rating:
4.0

Customer did not leave a comment.

Cedric B. 
Rating:
5.0

The staff were great at checkout and check-in, they were polite and efficient.

CALUM M. 
Rating:
5.0

Easy and fast connext and disconnect. Friendly service

ALFREDO M. 
Rating:
5.0

When I returned my rental truck and items the employee said he would check it back in later. There was no one else there and he said of anything was missing he would call me to come back. I rented a dozen blankets and a dolly, I wanted him to verify the returned items but he said if a blanket was missing he would call me so to come back the next day to sort anything missing. After dropping off truck I was leaving back home 150 miles away and would not be able to get back to the rental spot. I would have liked for him to verify the mileage, blankets and dolly in front of me and be on my way home. Why should I have to wait later for the cleared return after leaving the store. He was very professional but joked about me having to come back the next day. After a long day of moving (10 hours) someone my not be in the joking manner and want to be done with a CLEARED RETURN. Overall a good experience NOT GREAT.

RICARDO M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
3.0

The truck needs some repairs in the cab.

TERESA F. 
Rating:
5.0

Quick and without any issues

JUAN P.  |  Overall Experience 
Rating:
5.0

More parking for customers would help but the service, the equipment and value was excellent.

MICHAEL C. 
Rating:
1.0

I picked the wrong date and noone with customer service or the facility would help me change the date. The man at the facility was rude so I cancelled the unit and found somewhere else to store my stuff

Brittany N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
4.0

Customer service was great. Just took a little long to get to me

WILLIAM B. 
Rating:
4.0

Showed up on day of pick up. A female employee gave us a hard time n says we were later for pick up, we were 30 min past our pick up time due to traffic. Not a good attitude from her. After the trailer was dropped off, no receipt given n we received a call the next day looking for our trailer. It seemed the employees were not doing their jobs properly n not communicating at all. Was told I would get charged a late fee fir the trailer which was not late.

Anthony B. 
Rating:
5.0

We had tried to order this part from another U-Haul facility and from our mechanic. Neither could find one for our car which is an old model. This facility found one and installed it. We could not be more pleased.

Carolyn G. 
Rating:
3.0

Staff did not care. Gentleman who hitched up the trailer and checked the lights said everything was good to go. I got pulled over by county sherif right after leaving uhaul for having no trailer brake lights on the passenger side. When I returned the equipment, I waited 10 minutes for someone to come out, and found no line inside and no employee too be found anywhere. After said employee appeared, she stated that I was set to go and she would check me in. I never received an email confirmation for check in and could not get anyone to answer the phone later that day. I ended up driving back over to uhaul and still couldn't find anyone and there were other customers waiting. Finally got it checked in buy very disappointing. I would appreciate my money back or credit as this experience was awful in every way. I will never be back to this location.

Justin E. 
Rating:
5.0

Round rock ave, I'm a super fan. Your trucks and trailers are interstellar! Get them name tags so I can drop names. In and out like a sewing machine. The wardrobe boxes performed the function they were designed for. Those clothes just hung out and rode. If I have never said it before…

JACOB W. 
Rating:
5.0

Reggie was knowledgeable, fun to work with, awesome employee. Thanks for making the start to moving Grandmas stuff fun!

JEFF W.  |  First Impressions 
Rating:
5.0

The guys that helped me were first rate. Very cool and very professional.

MICHAEL E. 
Rating:
5.0

Nothing!! Your crew is fabulous!

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

KEN C. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

CURTIS S. 
Rating:
5.0

Courteous and friendly service!

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

jody m.  |  Online Move In 
Rating:
5.0

We rented space at the Round Rock location for many years. We only moved out simply because our business expanded and we needed a more central storage location. I highly recommend!

The Pet G.  |  Overall Experience 
Rating:
5.0

There are many other storage units I just keep coming right back to U-Haul it's my favorite it's the only one I appreciate you all being there for me thanks have a blessed day

DANNY T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
1.0

I have been charged a total of 5 times, 2 i know what for the other 3 charges i do not understand why they keep charging me. I retuened the bens and now they want to charge me agian. I need someone to call me and walk me through all of the charges

CLARINE C. 
Rating:
5.0

Really friendly and informational staff. They made the process really easy

AMBER H. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M.  |  Overall Experience 
Rating:
5.0

excellent customer service,

Lewis T. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
1.0

The truck had an issue with Engine Hot air leaking into the cab. It was between 135-150 degrees in the cab for 20 hours (with windows down and amAC on. It was so hot my iPhone shit down from temperature. I would like a discount and cannot find anyone to help me. Rental location and return location say I have to call customer service. I did 5 tine and hold time is 47min. This is asedio

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Joseph K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberto R. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Hector P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna W.  |  Overall Experience 
Rating:
5.0

Staff were knowledgeable, friendly, and quick to serve. Keep up the great work!!

TANNA M.  |  First Impressions 
Rating:
4.0

WE ONLY HAD ONE PROBLEM WITH PAYMENTS. AUTO PAYMENT DIDNT WORK AND WE WERE INFORMED VERY LATE, HAD TO PAY LATE FEE. Thx

Koray T.  |  Overall Experience 
Rating:
5.0

the representative that helped me with my move was awesome!! thank you so much

susann v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas H.  |  Overall Experience 
Rating:
4.0

Having carts to help move is the best ever. Clean and safe storage. Easy move out procedure. You could use another ramp to move from the truck to storage units. It’s fine if you’ve rented a large truck but the smaller trucks and trailers need to use the narrow ramp to get into the building.

kelly s.  |  Overall Experience 
Rating:
1.0

They didn’t work on a payment schedule when I explained I’m waiting on my business to open due to covid. Then sold my stuff after they asked I come get it and did not let us in when manager on phone said we could go get our stuff

Mary E.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly! Great staff!

Dana S.  |  Overall Experience 
Rating:
5.0

The guy who helped me was OUTSTANDING!! Thank you for everything :)

Amy P.  |  First Impressions 
Rating:
4.0

My storage room still had the green zip tie thing attached through the lock hole so I had to remove it myself. The building access instructions I received online and in text message weren't clear so a representative explained how to get in.

Joe G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rozanna H.  |  First Impressions 
Rating:
4.0

Reggie was really helpful in getting us setup. Facility was clean and professional.

Eric S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gokmen A.  |  First Impressions 
Rating:
5.0

Thank you

Erika S.  |  Overall Experience 
Rating:
3.0

Moving blankets in the hallway made it tough to roll my cart past. Rat trap and printer in the storage unit. Placed printer in hallway

Pamela E.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TERESA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Lakiva M.  |  Overall Experience 
Rating:
2.0

Service was good in that the attendants help us with our problem and let us visit the place when could make a decision that mate our needs.

DWIGHT M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika S.  |  First Impressions 
Rating:
5.0

We ordered a unit online. When the movers arrived at Uhaul, they telephoned me and stated that we needed a larger unit. JJ the manager, updated our unit to the proper size instantly. We really appreciate his service, our movers delivered our items without delay.

STEPHEN P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KAYLA LORRAINE K.  |  Overall Experience 
Rating:
5.0

The assistant manager that helped me was very professional.

Zak H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SAVANNAH Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marco V.  |  First Impressions 
Rating:
5.0

It was the end of the day but the staff was patient and extremely pleasant.

MARVONA S.  |  First Impressions 
Rating:
4.0

There was some confusion about the dimensions of the unit. It was tall when I assumed it was long. The staff was helpful in changing me to a different size that better met our needs. Unfortunately, moving a large piece of furniture into the unit was difficult based on the hallway size and needing to turn several corners. My husband and I were able to manage it, but it was more complicated than imagined. The handcarts would have been very helpful if we had been able to to turn corners with them and the furniture. Again, our issue, but something for others to consider when accepting a unit. We utilized a shoulder dolly system (one we own, but are available for sale in the check-out area) and that was far more helpful.

Kristine B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melinda S.  |  First Impressions 
Rating:
5.0

The staff was friendly and very helpful 🙂

Darius C.  |  First Impressions 
Rating:
5.0

Staff was very helpful

BRADLEE G.  |  First Impressions 
Rating:
5.0

I Farris Hodges to say that everything when well your staff was great thank you very much

Farres H.  |  First Impressions 
Rating:
5.0

N/a

LERLENE J.  |  First Impressions 
Rating:
5.0

The move went very well with no real problems. I was pleased with the movers who filled our 10x10 unit very quickly, packing the furniture in very well.

Donald H.  |  Online Move In 
Rating:
5.0

Mrs. Walsh was outstanding and went above and beyond.

JOAQUIN V.  |  First Impressions 
Rating:
5.0

It’s a one stop shop! It made the moving process very easy for me.

casey r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  First Impressions 
Rating:
4.0

If I gave you five stars it would leave you nothing to improve on. The only complaint I could have is the amount of time I had to stand in line before speaking with a representative. You all are rockstars and keep doing what you’re doing because your killing it! The staff here is friendly, positive, and super courteous! Thank you for such incredible service!

Roxanne M.  |  First Impressions 
Rating:
4.0

according to the email I just received from U-Haul the billing for my storage. I was really impressed when I was there today but the email showing the storage rates and $100 pre-payment March 2020

mike l.  |  First Impressions 
Rating:
5.0

Staff is profession and made me feel at ease during the difficult period of transitioning from Houston to Round Rock.

Marles C.  |  First Impressions 
Rating:
5.0

Excellent customer service! Answered all of my questions and walked me through the process of using the UHaul electronic card to enter the storage facility (twice)!

Jennifer P.  |  First Impressions 
Rating:
5.0

I received top notch customer service!

Kale s.  |  First Impressions 
Rating:
5.0

All were very attentive,helpful and kind

Maria G.  |  First Impressions 
No reviews have been submitted for this location.

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