El cliente no dejó un comentario.TIANA S.
Customer Reviews for U-Haul Moving & Storage of Round Rock
Round Rock, TX 78681
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It was hard getting in and out of the parking lot and then their not being enough spaces to park made it a bit frustratedAmy M.
This one was so so clutch! I'm telling you. 1 call 4 offers and of course Round Rock Ave has the goods! And all the trimmings this time. That truck was a beast! Filled to the brim and a smooth ride to boot! I feel like you know who was on the other end of that call! Reggie of course. I brag about everyone that works here. Thank you for all your hard work!JACOB W.
El cliente no dejó un comentario.PATRICK S.
El cliente no dejó un comentario.STANLEY C.
Girl working counter was very rude and disrespectful. She needs customer service training. I told the manager about her behavior.KELLY J.
What can I say about this location that I haven't said before. Everything!!!!!! Got in line. The wait was short. Spoke with Reggie. Of course he has the goods! Blankets and all. We passed them out to homeless people. Ok we did not do that. But if it was colder outside you bet we would. Uhaul and I and Reggie will rule the world with our charity.JACOB W.
I had the best ever services with Salvador and his teamANA D. | Overall Experience
Please make sure the equipment is suitable for someone to rent. When you have a blowout on the trailer, and the U bolts are dragging on the ground, it's pretty dangerous for other drivers when there's a car on the trailer. Is a very dangerous situation overall. I was stuck on the bridge halfway in the right lane and because the U-boats were on the ground, I could not get out of the way. The entire situation was not a safe situation for anyone. That trailer should never been rented to anyone at all.Ryan L.
El cliente no dejó un comentario.Iulian D.
El cliente no dejó un comentario.LUISA P.
The morning crew (I picked up at 0900) were barely functional. I was ignored by two of the employees, and waited a long time for one guy to check me out. I had done the online check-in. The return group were EXCELLENT. Cheerful and very helpful. I dropped off the trailer at ~ 1730 hrs.DAVID E.
El cliente no dejó un comentario.ROBERT T.
El cliente no dejó un comentario.Craig W.
Right now the road is undergoing construction and so it's not your fault but your location is not very accessible.ROGER S.
El cliente no dejó un comentario.EMMETT G.
Staff is really amazing!! I will def be backAnne E. | Overall Experience
El cliente no dejó un comentario.JAVIER L.
Very quick drop off. We were in and out in about 3 minutes.STUART T.
El cliente no dejó un comentario.PRINCE S.
El cliente no dejó un comentario.Fernando R. | First Impressions
The construction going on if front of this location makes it a little tough to get in and out of. Not of your doing but when they get it completed you will probably see more business.CHARLES H.
El cliente no dejó un comentario.Donnie T.
After receiving a text message to take the truck to a location (Pflugerville, TX) 15 miles away instead of the 2 miles (Round Rock, TX)that the closest Uhaul location, they would not accept the truck. We double checked the address that was on the text message which was correct, they still said it was to go to the rental location (Round Rock). I took it back but don't know why the sent me to the wrong location if the first place. This is the second time Uhaul has messed up and I will never use them again.cliff C.
El cliente no dejó un comentario.Rodrigo H. | Overall Experience
El cliente no dejó un comentario.LUIS H.
We need to move to a new unit that is double the size.Eric C. | Online Move In
El cliente no dejó un comentario.Butch T.
El cliente no dejó un comentario.Enrique S.
The staff was very helpful and friendly made the move less stressful thank you 😊MARY S. | First Impressions
The customer service reps at the location are so awesome! They are all so upbeat and friendly. They make the whole experience not only painless but enjoyable too!HOLLY B.
El cliente no dejó un comentario.WILLIAM N.
El cliente no dejó un comentario.SHIRLEY J.
Staff stayed to help me drop off the trailer after hours. Great customer relations!Andru A.
everything was greatRONALD L.
The staff was friendly and professional. We have had to use this location a couple of times in past months. I would highly recommend them to anyone. ;)Kevin T.
El cliente no dejó un comentario.THERESAA G.
We told them we had a problem with the brake fluid light coming on and lack of response from "roadside assistance". I hope this was passed on and thoroughly checked before handing truck off to the next person.Richard G.
Storage facility and the employees were great!Paul S. | First Impressions
The young lady who "helped" us out returning our equipment was very rude, disrespectful, and had an attitude the entire time. She was yelling at us when we were trying to park the truck. The whole experience had me shaken up. Would not recommend this location to anyone.Sheidy W.
El cliente no dejó un comentario.BRANDY C.
Very well done, easy to schedule, open on time dropped off no issues, quick serviceâ€¦ people very friendly and helpfulâ€¦. Very positive experienceRob P.
Truck could definitely use a tuneup and alignment. The hesitation when accelerating and the tires are unbalanced. Overall a decent truck but routine maintenance would have made the 3 hour drive less stressful and safer.Sarhonda M.
Whoaâ€¦. Whoa. This one ends with a bang. From the start. Getting in the joint and out like (use your imagination). The truck ran loud but strong. Then after it was all said and done, The work was done. When I left I had a funny feeling. And then it cameâ€¦ the phone called that saved my bacon. You left your binder behind. I bust the fastest u turn I could muster and scooped that thing right up. Nothing but smiles and a good hand shake. Wink.JACOB W.
El cliente no dejó un comentario.CHRISTOPHER G.
One of the best experiences and all the right equipmentCarl R. | First Impressions
El cliente no dejó un comentario.CARL R.
The instructions for dropping the trailer off were lacking. Just drop it off anywhere and leave didn't seem right. Would have been nice to know that to begin with.TERRY C.
El cliente no dejó un comentario.Barry F.
Returning my equipment manager was very rude . Had customers waiting for him to work on installing a hitch . I ask if anyone was there to help . He was very rude in response . He stated you have to wait just like the others. I used the return section in the app to return the equipment. I felt bad for those customers still waiting for him whiles he work on a hitch Installtion on a carSolomon A.
El cliente no dejó un comentario.Justin L.
El cliente no dejó un comentario.JOY N.
El cliente no dejó un comentario.ANANDAS H.
The staff seems very capable, polite, friendly. Truck was in great shape. Online reservation made the process quick and painless.David S.
The only negative is that I had a reservation at 10am and told them that at the desk and they still made me wait in line for 38 minutes to get the truck which delayed my whole day - from the truck to being late for the MovingHelp loading AND the MovingHelp unloading. NOT GOOD!!!Maureen B.
Outstanding customer service.DERRON P.
El cliente no dejó un comentario.JANICE B.
Nothing, everything/everyone was spot on.VICTOR M.
El cliente no dejó un comentario.TAMMY M.
El cliente no dejó un comentario.DONNA Y.
El cliente no dejó un comentario.NADIR B.
El cliente no dejó un comentario.Cedric B.
The staff were great at checkout and check-in, they were polite and efficient.CALUM M.
Easy and fast connext and disconnect. Servicio amableALFREDO M.
When I returned my rental truck and items the employee said he would check it back in later. There was no one else there and he said of anything was missing he would call me to come back. I rented a dozen blankets and a dolly, I wanted him to verify the returned items but he said if a blanket was missing he would call me so to come back the next day to sort anything missing. After dropping off truck I was leaving back home 150 miles away and would not be able to get back to the rental spot. I would have liked for him to verify the mileage, blankets and dolly in front of me and be on my way home. Why should I have to wait later for the cleared return after leaving the store. He was very professional but joked about me having to come back the next day. After a long day of moving (10 hours) someone my not be in the joking manner and want to be done with a CLEARED RETURN. Overall a good experience NOT GREAT.RICARDO M.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Paul R.
El cliente no dejó un comentario.DONALD R.
The truck needs some repairs in the cab.TERESA F.
Quick and without any issuesJUAN P. | Overall Experience
More parking for customers would help but the service, the equipment and value was excellent.MICHAEL C.
I picked the wrong date and noone with customer service or the facility would help me change the date. The man at the facility was rude so I cancelled the unit and found somewhere else to store my stuffBrittany N. | Online Move In
El cliente no dejó un comentario.WILLIAM C.
Customer service was great. Just took a little long to get to meWILLIAM B.
Showed up on day of pick up. A female employee gave us a hard time n says we were later for pick up, we were 30 min past our pick up time due to traffic. Not a good attitude from her. After the trailer was dropped off, no receipt given n we received a call the next day looking for our trailer. It seemed the employees were not doing their jobs properly n not communicating at all. Was told I would get charged a late fee fir the trailer which was not late.Anthony B.
We had tried to order this part from another U-Haul facility and from our mechanic. Neither could find one for our car which is an old model. This facility found one and installed it. We could not be more pleased.Carolyn G.
Staff did not care. Gentleman who hitched up the trailer and checked the lights said everything was good to go. I got pulled over by county sherif right after leaving uhaul for having no trailer brake lights on the passenger side. When I returned the equipment, I waited 10 minutes for someone to come out, and found no line inside and no employee too be found anywhere. After said employee appeared, she stated that I was set to go and she would check me in. I never received an email confirmation for check in and could not get anyone to answer the phone later that day. I ended up driving back over to uhaul and still couldn't find anyone and there were other customers waiting. Finally got it checked in buy very disappointing. I would appreciate my money back or credit as this experience was awful in every way. I will never be back to this location.Justin E.
Round rock ave, I'm a super fan. Your trucks and trailers are interstellar! Get them name tags so I can drop names. In and out like a sewing machine. The wardrobe boxes performed the function they were designed for. Those clothes just hung out and rode. If I have never said it beforeâ€¦JACOB W.
Reggie was knowledgeable, fun to work with, awesome employee. Thanks for making the start to moving Grandmas stuff fun!JEFF W. | First Impressions
The guys that helped me were first rate. Very cool and very professional.MICHAEL E.
Nothing!! Your crew is fabulous!Sarah H.
El cliente no dejó un comentario.KEN C.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.CURTIS S.
Courteous and friendly service!Patrick B.
El cliente no dejó un comentario.jody m. | Online Move In
We rented space at the Round Rock location for many years. We only moved out simply because our business expanded and we needed a more central storage location. I highly recommend!The Pet G. | Overall Experience
There are many other storage units I just keep coming right back to U-Haul it's my favorite it's the only one I appreciate you all being there for me thanks have a blessed dayDANNY T. | First Impressions
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.ANTHONY A.
I have been charged a total of 5 times, 2 i know what for the other 3 charges i do not understand why they keep charging me. I retuened the bens and now they want to charge me agian. I need someone to call me and walk me through all of the chargesCLARINE C.
Really friendly and informational staff. They made the process really easyAMBER H.
El cliente no dejó un comentario.JEFFERY M. | Overall Experience
excellent customer service,Lewis T.
El cliente no dejó un comentario.JASON T.
The truck had an issue with Engine Hot air leaking into the cab. It was between 135-150 degrees in the cab for 20 hours (with windows down and amAC on. It was so hot my iPhone shit down from temperature. I would like a discount and cannot find anyone to help me. Rental location and return location say I have to call customer service. I did 5 tine and hold time is 47min. This is asedioDAVID S.
El cliente no dejó un comentario.Joseph K. | Overall Experience
El cliente no dejó un comentario.Alberto R.
El cliente no dejó un comentario.David T.
Oh my,this time was special. It was him, the man, the myth, the legendâ€¦ J.J. himself! He had me right up to check out. Talked shop the whole time and had me out the door. Great service even tossed the keys to the pull up professionals. This location makes Uhaul look good.JACOB W.
Jorge & Chad are phenomenal people to be doing business with I feel welcome in a never fail push to make a decision to help me to make a thorough decision accordingly of my needs and my wants I'm very pleaseIGNACIO L.
El cliente no dejó un comentario.MATTHEW C.
Staff was friendly and helpfulDAVID D.
Very quick drop-offMark C.
When we walked in the employee was sleep and told us that it would be a few minutes while he locked it back into the computer and then proceeded to get into a verbal fight with a different customer.JOSHUA D.
El cliente no dejó un comentario.ELIZABETH S.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Stacy S.
El cliente no dejó un comentario.DALE N.
The customer service was horrendous â€"Train your people to say â€œHi, good afternoon we will be right with youâ€ or something. Overall customer service was lacking It took an hour for me to rent a trailer. An entire hour. Wow. The line kept getting longer and longer and I had to encourage my peers to be patient. And this is after waiting 30 minutes just to talk to someone. Never again will I waste my time with this immature and disorganized location. ..LUIS G.
The staff was very helpful and did a great job securing our car to the tow dolly.JAMES K.
Great customer experience! Staff friendly and helpful. Very impressed.JEFFERY S.
I did fill gas before returning, but still they charged for gas.CHANDRAKUMAR J.
El cliente no dejó un comentario.Candace A.
El cliente no dejó un comentario.Johnna F.
El cliente no dejó un comentario.Hector P. | Overall Experience
El cliente no dejó un comentario.Brianna W. | Overall Experience
Staff were knowledgeable, friendly, and quick to serve. Keep up the great work!!TANNA M. | First Impressions
WE ONLY HAD ONE PROBLEM WITH PAYMENTS. AUTO PAYMENT DIDNT WORK AND WE WERE INFORMED VERY LATE, HAD TO PAY LATE FEE. ThxKoray T. | Overall Experience
the representative that helped me with my move was awesome!! thank you so muchsusann v. | First Impressions
El cliente no dejó un comentario.Thomas H. | Overall Experience
Having carts to help move is the best ever. Clean and safe storage. Easy move out procedure. You could use another ramp to move from the truck to storage units. It's fine if you've rented a large truck but the smaller trucks and trailers need to use the narrow ramp to get into the building.kelly s. | Overall Experience
They didn't work on a payment schedule when I explained I'm waiting on my business to open due to covid. Then sold my stuff after they asked I come get it and did not let us in when manager on phone said we could go get our stuffMary E. | Overall Experience
Very helpful and friendly! Great staff!Dana S. | Overall Experience
The guy who helped me was OUTSTANDING!! Thank you for everything :)Amy P. | First Impressions
My storage room still had the green zip tie thing attached through the lock hole so I had to remove it myself. The building access instructions I received online and in text message weren't clear so a representative explained how to get in.Joe G. | Online Move In
El cliente no dejó un comentario.Joseph K. | First Impressions
El cliente no dejó un comentario.DONALD C. | Overall Experience
El cliente no dejó un comentario.Mark P. | First Impressions
El cliente no dejó un comentario.Rozanna H. | First Impressions
Reggie was really helpful in getting us setup. Facility was clean and professional.Eric S. | First Impressions
El cliente no dejó un comentario.Anne E. | First Impressions
El cliente no dejó un comentario.Gokmen A. | First Impressions
GraciasErika S. | Overall Experience
Moving blankets in the hallway made it tough to roll my cart past. Rat trap and printer in the storage unit. Placed printer in hallwayPamela E. | Online Move In
El cliente no dejó un comentario.TERESA C. | First Impressions
El cliente no dejó un comentario.DONALD C. | First Impressions
El cliente no dejó un comentario.Marc M. | First Impressions
El cliente no dejó un comentario.Lakiva M. | Overall Experience
Service was good in that the attendants help us with our problem and let us visit the place when could make a decision that mate our needs.DWIGHT M. | First Impressions
El cliente no dejó un comentario.Tamara T. | First Impressions
El cliente no dejó un comentario.William S. | Overall Experience
El cliente no dejó un comentario.Erika S. | First Impressions
We ordered a unit online. When the movers arrived at Uhaul, they telephoned me and stated that we needed a larger unit. JJ the manager, updated our unit to the proper size instantly. We really appreciate his service, our movers delivered our items without delay.STEPHEN P. | Online Move In
El cliente no dejó un comentario.KAYLA LORRAINE K. | Overall Experience
The assistant manager that helped me was very professional.Zak H. | First Impressions
El cliente no dejó un comentario.SAVANNAH Y. | Overall Experience
El cliente no dejó un comentario.Morgan K. | Overall Experience
El cliente no dejó un comentario.Cameron G. | Online Move In
El cliente no dejó un comentario.Marco V. | First Impressions
It was the end of the day but the staff was patient and extremely pleasant.MARVONA S. | First Impressions
I've used uhaul for moving and storage over the past 2 years. They are very easy to work with and in my opinion facilities for storage are way better than the rest (especially in Manchester nh). I had some difficulties with public storage in the same town. I have been completely satisfied with u-haul vehicles and storage in Manchester, NH, and round rock tx.Joel R. | Overall Experience
There was some confusion about the dimensions of the unit. It was tall when I assumed it was long. The staff was helpful in changing me to a different size that better met our needs. Unfortunately, moving a large piece of furniture into the unit was difficult based on the hallway size and needing to turn several corners. My husband and I were able to manage it, but it was more complicated than imagined. The handcarts would have been very helpful if we had been able to to turn corners with them and the furniture. Again, our issue, but something for others to consider when accepting a unit. We utilized a shoulder dolly system (one we own, but are available for sale in the check-out area) and that was far more helpful.Kristine B. | Online Move In
El cliente no dejó un comentario.Melinda S. | First Impressions
The staff was friendly and very helpful 🙂Darius C. | First Impressions
Staff was very helpfulBRADLEE G. | First Impressions
Been using U-Haul for years. It was finally time to move out though.DAVID B. | Overall Experience
El cliente no dejó un comentario.Trey L. | First Impressions
I Farris Hodges to say that everything when well your staff was great thank you very muchFarres H. | First Impressions
N/aLERLENE J. | First Impressions
The move went very well with no real problems. I was pleased with the movers who filled our 10x10 unit very quickly, packing the furniture in very well.Donald H. | Online Move In
Mrs. Walsh was outstanding and went above and beyond.JOAQUIN V. | First Impressions
It's a one stop shop! It made the moving process very easy for me.casey r. | First Impressions
El cliente no dejó un comentario.DAVID B. | First Impressions
If I gave you five stars it would leave you nothing to improve on. The only complaint I could have is the amount of time I had to stand in line before speaking with a representative. You all are rockstars and keep doing what you're doing because your killing it! The staff here is friendly, positive, and super courteous! Thank you for such incredible service!Roxanne M. | First Impressions
according to the email I just received from U-Haul the billing for my storage. I was really impressed when I was there today but the email showing the storage rates and $100 pre-payment March 2020mike l. | First Impressions
Staff is profession and made me feel at ease during the difficult period of transitioning from Houston to Round Rock.Marles C. | First Impressions
Excellent customer service! Answered all of my questions and walked me through the process of using the UHaul electronic card to enter the storage facility (twice)!Jennifer P. | First Impressions
I received top notch customer service!Kale s. | First Impressions
All were very attentive,helpful and kindMaria G. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!