Customer Reviews for U-Haul Moving & Storage of Round Rock

7,690 reviews

1535 Round Rock Ave   Round Rock, TX 78681

(512) 218-9099

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(512) 218-9099

1535 Round Rock Ave
Round Rock, TX 78681

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SERGIO FLORES 
Rating:
4.0

Customer did not leave a comment.

Kendra Finley 
Rating:
5.0

Employee who assisted me was very helpful. I don’t recall his name, but he was extremely helpful with my moving needs.

Omero Saldivar Jr 
Rating:
4.0

Customer did not leave a comment.

JESUS VALENCIA RUIZ  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kevin Bowen 
Rating:
4.0

Customer did not leave a comment.

rhonda Smith 
Rating:
3.0

The truck needed a wheel alignment badly

Angel Vaughn 
Rating:
4.0

Everyone was very professional and polite

Joseph Rodriguez 
Rating:
5.0

Customer did not leave a comment.

SAMUEL DYER 
Rating:
5.0

Customer did not leave a comment.

Benjamin Delarosa 
Rating:
4.0

Customer did not leave a comment.

Jeremy Hill 
Rating:
3.0

Customer did not leave a comment.

Wayne Brown  |  Overall Experience 
Rating:
3.0

I was charged for dolly whilei didn't need that and there were no dolly in the truck. The guy on return notices that and refundede me that extra charge

Yaraslau Sushchyk 
Rating:
5.0

Customer did not leave a comment.

Jerzy maciolek 
Rating:
5.0

Customer did not leave a comment.

William Hines 
Rating:
5.0

I always use this location because it is conveniently located near me. I was disappointed that the new layout of the road has made it difficult and not easy to access. DOT should have considered the local businesses accessibility for their customers. The exceptional service made it tolerable. /SH

Shantelle Harper 
Rating:
5.0

Customer did not leave a comment.

Jordan Kirkham  |  First Impressions 
Rating:
5.0

By far, the best climate controlled storage facilities I have ever used. I was at this location for over 5 years, and J.J and his staff are fantastic! Great people, and always offering assistance whenever, and wherever needed.

JAY AARON PODOLNICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS REYNA 
Rating:
5.0

Joel was the gold star winner in this one. It was a team effort but he helped with those keys all day long. He didn’t have to but he did. Thank you. We took this truck on a 2 day rager of furniture and junk. First it saved our bacon the we saved it’s bacon.

Jacob Walinski 
Rating:
4.0

Customer did not leave a comment.

Cynthia Davis 
Rating:
5.0

Customer did not leave a comment.

DARLENE GORDON 
Rating:
4.0

Nothing specific to the location, which was okay, but the after hour drop off process seems terrible compared to the last time I rented an Uhaul. Please work on making that experience smooth.

KAUSTAV PAUL 
Rating:
5.0

Customer did not leave a comment.

Adelina Sithammavong 
Rating:
3.0

I was needing the truck longer than expected due to driving one way, rainy weather and delayed movers. When I got a got from Joel at the drop off location, I told him I still needed it but not a full day and he said another reservation was coming for the truck and if I had it back, he would waive the extra days charge. We rushed to get it back and got it back 2 hours before he needed it. No receipt was given at the time, but the email receipt did not honor what he said and I was charged an extra day and a coverage fee of $15 that I didn’t authorize. I expect what was promised when I rushed to help him out and meet his needs. Otherwise, I could have kept the truck an additional 24hours for what I was charged. Not good practice to not honor your word.

Mike Trost 
Rating:
5.0

Took good care of me. Fast service. Clean truck!

Greg Farwell 
Rating:
5.0

Anthony smith was very helpful good customer service. Would recommend to anyone thank u Anthony.

carlos flores 
Rating:
5.0

Customer did not leave a comment.

Alfonso Figueroa 
Rating:
5.0

Customer did not leave a comment.

david barksdale 
Rating:
5.0

Ohhhhh snacks. I got tag teamed by the two titans of trucks. The two classics. Reggie started the process with some slow ace computers. He quick wit wipes out a work phone and got it going. JJ came in with some food and all. He set it down to get the job done while Reggie took care of what he needed. Go get your truck from these heavy hitters. Promotions

Jacob Walinski 
Rating:
4.0

Customer did not leave a comment.

channay wright 
Rating:
5.0

Little over priced but no complaints

Eric Wiley 
Rating:
5.0

He was quick and the hitch is mounted and wired properly.

Doug Smith 
Rating:
5.0

They repaired my trailer light connection, then rented a trailer to me. Service was great. Very helpful and good to have the lights working again. Trailer worked well for my needs.

Thomas -Tom- 
Rating:
5.0

Customer did not leave a comment.

Antonio McMasters 
Rating:
5.0

Customer did not leave a comment.

Marisa Sandoval 
Rating:
5.0

Customer did not leave a comment.

James Dinh 
Rating:
5.0

The staff was awesome and friendly! Also very helpful with a separate issue that was job related.

michael macejka 
Rating:
5.0

The vehicle was parked in a tricky spot; it would've been nice to have it brought out to the curb.

Brian Parker 
Rating:
5.0

Customer did not leave a comment.

Abhilash Nekkalapudi 
Rating:
5.0

Great location, good price and excellent customer service.

armando villarreal 
Rating:
4.0

Have the equipment that was reserved

Glendon Ross 
Rating:
5.0

Customer did not leave a comment.

CHERYL QUEEN 
Rating:
5.0

This location’s manager, J.J. is fantastic. He listens to your needs, is professional, and it reflects on the quality staff he’s put together. Friendly, honest, and always goes the extra mile for his customers. I’ve had a few storage units over the years at this location, and couldn't be happier how I was welcomed as a customer.

JAY AARON PODOLNICK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joanne Bruner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Lamphear 
Rating:
5.0

Customer did not leave a comment.

TODD OSTROMINSKI  |  First Impressions 
Rating:
5.0

Very good experience.

Scott Hauser 
Rating:
5.0

My truck would not start after I dropped off your trailer. The two men on duty noticed I was in the sun and offered to push me to a shaded area. They went far beyond the call of duty. Great job guys.

Kenneth Guidroz 
Rating:
5.0

Keep doing what you're doing 👌

Hilda Mckissick 
Rating:
5.0

Nothing, staff was great at pickup and drop off. Thank you!

Thomas M Acosta 
Rating:
5.0

Customer did not leave a comment.

Marirose Larson 
Rating:
5.0

Nothing. Your rep. ROSE was awesome. She is what all customer service employees should be.

Kenneth Guidroz 
Rating:
5.0

Nothing at this time

David Bagley 
Rating:
5.0

Great service

William Garland 
Rating:
5.0

Customer did not leave a comment.

Florence Ann Buck 
Rating:
5.0

Customer did not leave a comment.

Shahriar hossain Omee 
Rating:
5.0

Fast and friendly service

Abdirasul Sharibkhodjaev 
Rating:
5.0

Very helpful

DANIEL PREZIOSI 
Rating:
3.0

When I was picking up the truck there were 2 employees arguing with one another using words that you wouldn't normally use in front of a customer. The counter person apologized and we walked to the truck.

Dean Friedrich 
Rating:
4.0

More seating for customers in store

Asad Parvez 
Rating:
5.0

Customer did not leave a comment.

Ashley Siggers 
Rating:
4.0

The location is great as far as U-Haul goes, though the parking can be cramped, hence the 4 stars. U-Haul overall needs to do better. Gasoline engine trucks do a terrible job of hauling compared to diesel.

Christopher Russell 
Rating:
5.0

👍🏻👍🏻👍🏻

jose machuca 
Rating:
5.0

Was this a 2 truck day or what. We got 2 trucks on this day in February. Filled one with furniture twice. The the other one we took to the deepest darkest parts of the city. We searched high and low for the Mythical “junk”. Oh we found it alright. And we learned some new lesson. So Al in all it was a good day. Got 3 more rentals coming up this week alone. But what will happen when the summer arrives. I fear it will be a blood bath for trucks. Let the truck warsssssssssss begin.

Jacob Walinski 
Rating:
5.0

Great SVC

paul Blair 
Rating:
5.0

Customer did not leave a comment.

Christopher Coachman 
Rating:
5.0

Customer did not leave a comment.

WHITNEY LAVONNE HASTINGS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phyllis Haywood 
Rating:
3.0

This location was better.

Edward Whitesides 
Rating:
5.0

Customer did not leave a comment.

Nathan Fischer 
Rating:
5.0

Customer did not leave a comment.

Matthew Grosso 
Rating:
3.0

Customer did not leave a comment.

Teresa Wagner 
Rating:
5.0

The price under bid everyone else !

RAMIRO ZAPATA 
Rating:
5.0

Everything was ready. It was a great experience.

Martin Cantu 
Rating:
5.0

Customer did not leave a comment.

Luis Valladarez  |  Overall Experience 
Rating:
5.0

When I walked in to rent a trailer and again when I returned the trailer there was an agent waiting to handle my request. I didn't have to wait at all. That is an excellent goal to strive for with all your customers. Thanks!

Kerry Fehlis 
Rating:
4.0

Everything was good. Commend your team-they deserve it and will be better because of it.

Jeff Thomason 
Rating:
5.0

Dang this truck was a mover and a shaker. Yep. All I got today.

Jacob Walinski 
Rating:
5.0

Best customer service

Jason Perez 
Rating:
5.0

Customer did not leave a comment.

Jim Mask 
Rating:
5.0

Always top notch service, very friendly, and they are always super busy.

Cristifer Engel 
Rating:
5.0

No interactions with anyone. I arrived after hours.

James Bender 
Rating:
5.0

Customer did not leave a comment.

Cheryl Soucy  |  Overall Experience 
Rating:
5.0

Not a thing. The staff was very helpful & accommodating.

Florence Ann Buck 
Rating:
1.0

Customer did not leave a comment.

JAWID WALI 
Rating:
5.0

Customer did not leave a comment.

Jon Jones 
Rating:
5.0

Everything was perfect .. Professional, courteous , extremely helpful

Larry Peters 
Rating:
4.0

Customer did not leave a comment.

Lawrence McClure 
Rating:
5.0

Fast, friendly, courteous service. This is our go to place for U-Haul needs.

Regan Heitz 
Rating:
5.0

Customer did not leave a comment.

Albert Chen 
Rating:
5.0

Everyone was super friendly and helpful. Vehicle was in perfect condition. Thanks!

Kevin Delaney 
Rating:
4.0

Customer did not leave a comment.

Tiyon Homles 
Rating:
5.0

Customer did not leave a comment.

Lee Herring 
Rating:
5.0

Customer did not leave a comment.

Marirose Larson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEWART CLARK  |  Overall Experience 
Rating:
5.0

Great employee

Marirose Larson 
Rating:
5.0

Customer did not leave a comment.

Chad Rains 
Rating:
5.0

Friendly team members. Well done.

Jim Petrie 
Rating:
5.0

I am a repeat renter and everyone at this location has always treated me excellent.

Curtis Popke 
Rating:
4.0

It was cool when we were there. We got to see a UHaul truck back straight into another UHaul truck. Pretty cool! I'll never forget it. Also, the people there are nice. We left a small item inside the trailer, and they let us just go get it out. Nice.

Mike Meece 
Rating:
5.0

Customer did not leave a comment.

VANCE MCCRACKEN 
Rating:
5.0

Efficient and cost effective. The people were nice, too.

Rick White 
Rating:
5.0

Customer did not leave a comment.

Timothy Dietz 
Rating:
5.0

Customer did not leave a comment.

JARED DAVEE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond Reyes 
Rating:
5.0

Customer did not leave a comment.

JANIQUA MABRY  |  Overall Experience 
Rating:
5.0

The most helpful uhaul employees!

Florence Ann Buck 
Rating:
5.0

Customer did not leave a comment.

Hephzibah Cerino 
Rating:
5.0

Customer did not leave a comment.

Den DeMaio 
Rating:
5.0

Customer did not leave a comment.

Jose Reyes 
Rating:
5.0

Customer did not leave a comment.

tina taylor 
Rating:
5.0

The staff was very accommodating, friendly, and helpful. Best U-Haul experience in a long time.

Christina Lozan 
Rating:
5.0

Friendly, helpful staff. Great experience.

Francisco Betancourt 
Rating:
5.0

Customer did not leave a comment.

Marco Garrett  |  Overall Experience 
Rating:
5.0

Clean, well lite, easy to access. Great facility to help with my temp storage needs. Would definitely use again.

Kim Gonzales  |  Overall Experience 
Rating:
5.0

All Staff is AWESOME !!!!

Claude Kramer  |  Overall Experience 
Rating:
5.0

All the staff is very nice and I appreciate them.

ENORE STEVENS  |  First Impressions 
Rating:
5.0

I have no complaints or suggestions.

TIMOTHY SIERSEMA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joanne Bruner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raie Lewis  |  Overall Experience 
Rating:
5.0

My family and I always have a great experience using your business.

JANIQUA MABRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia Migoni  |  First Impressions 
Rating:
5.0

Staff was great. Both days. A jovial attitude, patient, and helpful.

STEVEN CARDEN  |  Online Move In 
Rating:
5.0

Excellent

phil campos  |  First Impressions 
Rating:
5.0

The staff were very courteous and very professional. They made me feel like I was not just an account number.

LETITIA PARSON  |  Overall Experience 
Rating:
5.0

The staff were very friendly explained everything well made me feel comfortable and offered me water

Rita Flores  |  First Impressions 
Rating:
5.0

Absolutely perfect in every way.

Charles Hernandez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WYATT BUTTLE  |  First Impressions 
Rating:
4.0

Clean and accessible storage facility. They do need to manage staffing better on weekends to meet customer needs.

Susan Doss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darius Collins  |  Overall Experience 
Rating:
1.0

Hard to access entry and always had leaks in front of my storage

eddie villarreal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Masatada Morita  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Delores Duran  |  Overall Experience 
Rating:
4.0

The guys at the front desk were knowledgeable and friendly. The housekeeper is fantastic. I only had issue with gaining access to the building on Sunday when my code did not work. This resulted in another day charged for the U-Haul truck I rented.

James Lalonde  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

royce roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAVIER Galvan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ed skokowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Alvarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Warner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEAGAN HIGGINBOTHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA FERRABONE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Spaulding  |  Overall Experience 
Rating:
3.0

TikTok was more important than helping me during my visit . I waited patiently and then helped .

Wayne Brown  |  First Impressions 
Rating:
1.0

Owner of the Uhaul store and storage units is very unprofessional and rude. He is condescending and tries to belittle customers. I am glad that we no longer have to pay for storage at that property EVER again.

LAMONTE GAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry ockletree  |  Overall Experience 
Rating:
5.0

Freindly and accomodating.

TIMOTHY SIERSEMA  |  First Impressions 
Rating:
1.0

Lower level not climate controlled because the doors kept being opened. Storage unit door keep falling down too.

Reyhan Williams  |  Overall Experience 
Rating:
5.0

The Storage is always just the space we need, and the staff is always friendly and helpful.

DUANE GREENE  |  Overall Experience 
Rating:
4.0

The access panel to the storage units after hours didn’t seem to accept my access card on more than 4 occasions but after trying the sliding doors panel my card showed as activated. Once the door finally opened everything was a breeze.

Sean Barry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irasema Diaz  |  First Impressions 
Rating:
5.0

Uhaul save my money...Thanks to Uhaul.

Nathanael Sarkar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GILBERTO MORENO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Hussey  |  First Impressions 
Rating:
5.0

Staff always helpful, unit 1222 was aok, 10' truck rentals went alk.

ROLAND STOLLER  |  Overall Experience 
Rating:
5.0

Very smooth and convenient experience with the entire process.

April Harris  |  Overall Experience 
Rating:
1.0

Storage is supposed to be climate controlled however it was hotter in the storage area than it was outside. There were some items that I was unable to put into the storage because of all the heat that was trapped in the building. The move into the storage ended up taking me 1 extra day because the heat in the location is unbearable. I have reached out to the manager of this location to try and come to a settlement. All he did was send me an email apologizing for the inconvenience but hasn't fully taken ownership of the matter. I would like to be refunded for the extra day that I had the trailer. The weather in Round Rock has been in the triple digits. If the AC was not working at that location I should have at least been notified and rebooked to another Uhaul location that wasn't having that issue.

Ricardo Cardona  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Toddrick Simmons  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Payne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eugene butler  |  First Impressions 
Rating:
1.0

We reserved a 10x10 unit, however, when I finalized the reservation at your location I was told we would have two 5x10 units. Having two units was no big deal but I told the woman who processed my reservation that I wasn’t sure if I needed both units. I specifically asked if after I loaded everything I only needed one of the two could I cancel the second unit that wasn’t needed. She told me that it would be no problem to remove the unneeded unit from our account. I loaded my items in the unit and found I did only need one of the 5x10 units. I went back to the office and spoke with the same woman who previously helped me and explained that I only needed the one unit. At this point I was told that I had to keep both units. She told me that if I wanted a single unit she would have to move me to a different location. When I told her I literally just finished and that I didn’t want to move her response was “well you can’t take only one of those and either move or keep both.” When I reminded her that she told me I could keep only one if needed she said “I know I told you , I apologize but you can’t. Do you want to move?” So now I’m paying $150/month for a space that costs less than half of that. Your employee knew that those units couldn’t be split but took advantage of me knowing that it is impractical to move all of my stuff it another unit after spending an hour moving in. I will never do business with your location again and I will be sure to let everyone I know in the Austin area what kind of business you run. I hope the extra money you are making from my second unused space is worth the potential loss of revenue and reputation. I will also be sending a letter to uhaul corporate explaining how I was ripped off and posting my expo on my social media channels. I will be sure to tag your location if you have one so there’s no confusion about where people should avoid doing business

Brian Pia  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine Jachel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim Koen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANKIE HUTCHISON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Forehand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verda Bell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GILBERTO MORENO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miranda ndamukong  |  First Impressions 
Rating:
5.0

The staff was always kind and helpful. I am a senior and they were very accommodating,

MARY SMALL  |  Overall Experience 
Rating:
4.0

There is one staff member that needs to leave his rudeness at home. I think he stated his name to be Aaron, it was something starting with an A.

Shelita Walker  |  Overall Experience 
Rating:
4.0

I request 1 unit but ended up with 2 to equal the one. I wasn't aware of this but the staff explained it well and assisted with added another.

Joy Burks  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Joanne Bruner  |  First Impressions 
Rating:
4.0

Service was great

Ashley Siggers  |  Online Move In 
Rating:
5.0

Amazing staff all around. I would so recommend this facility to my family my children, my children’s children and my children’s children children. Thank you

Salvador Vasquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wendy wheeler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shauntay Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Steele  |  First Impressions 
Rating:
5.0

Reggie was on point with customer service!!!

Richard Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcynda Verdicchio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberto Orozco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARVONA SEALES  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Larry Bean  |  Overall Experience 
Rating:
5.0

Loved the service, people, product, rate! In this day & age is tough to find great service, quality product…the U-haul team in Round Rock exceeded all of my expectations and I will definitely recommend you to all my friends and family. Thanks!

ELIO CAMEY  |  Overall Experience 
Rating:
4.0

A. Very good service thank you very much

Silvia Arreola  |  Overall Experience 
Rating:
5.0

Reginald was spot on in every area to do with the business also customer service was exceptional thanks again

Reginald Frazier  |  First Impressions 
Rating:
5.0

Very friendly and informative personnel

MARY SMALL  |  First Impressions 
Rating:
5.0

They were very helpful

Jesse Herrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laurie rhyne  |  Overall Experience 
Rating:
2.0

Very poor customer service. The employees are rude. I was charged well after I cleaned out the unit I was renting and have not been refunded at the time of this review.

Maria Garza  |  Overall Experience 
Rating:
5.0

We needed this type of unit to store numerous household items while we rented our soon to be retirement home. Now we are retired. It was time to remove our items and place them in our home. It is great to be retired. I highly recommend it. Your facility and staff are excellent and I highly recommend them. There were several size units to chose from and everything was in excellent condition when we emptied it. We were there for nearly 3 years. Thank you for keeping our furniture and other items safe.

Richard Lee  |  Overall Experience 
Rating:
5.0

Joel Vasquez did a wonderful job and helped make my move less stressful.

Hugo Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chedlia Ouidiani sellers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KIRBY HISCOX  |  First Impressions 
Rating:
2.0

There is a HUGE disconnect between website/call center and physical stores and operations. Trying to get correct and complete written confirmation of activity initiated over phone or online was literally impossible. Website would only let me move out one of two units in reservation and wouldn't let me move out the 2nd unit after completing first one. Nearly every time I called or did something online, it was wrong when I got to the actual location and talked to the folks on the ground. Everything is super nice over the phone but actually execution of stuff later at store was a nightmare (fubard) whether it be renting trucks, hiring movers, renting storage, monthly payments online, and move out online. Nothing went smoothly. Local guys at this location were condescending and sexist, being a women doesn't make me incompetent. The storage lockers were great, truck condition is hit or miss, hiring movers through you was a fiasco, online payments are confusing, website seems intuitive but doesn't do what you expect, says I don't owe when I do, can't move out 2 units, freezes up in check out of mover order and send multiple times to mover for which I was liable to pay, luckily the mover called and warned me. When I call, they say everything is handled, that it will be sent in writing but never correct, still get billed late feesonly, get move out confirmation for one unit not two, never got one for the 2nd unit. I NEVER , no matter how much I try to call and confirm, get the piece of mind in writing that's correct.

Tracy Talbot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HAMMONS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eva Johnson  |  Overall Experience 
Rating:
5.0

The staff was consistently helpful and friendly and the facility was very clean every time I was there.

GALA PETERS  |  Overall Experience 
Rating:
5.0

Great service

Jerry Warren  |  Overall Experience 
Rating:
5.0

You might want to add a “NA” button to all questions that you allow only a YES or NO answer. With the NA available all of your customers would complete their survey instead of seeing a message that stops me and “I must answer all of the questions”. I rented my unit but canceled before I moved into the unit.

JERRY VINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleh Olekshii  |  Overall Experience 
Rating:
3.0

I asked to be charged for 24hr access and was told by two staff members that we could have 24 access for three days and come back and pay the extra fee if we still needed it. I agreed and was grateful for the compromise. We continued our move and the access was denied at the normal hours. I didn’t even get it for one night and had to leave our storage unlocked and opened for the night because we couldn’t get back in. When I tried to explain the situation to the morning worker he said “I am not calling you a liar, but we don’t do anything like that.” He said that I would have to come back to the store and talk to whoever told me it would be available. Pretty crappy customer service.

Maria Garza  |  First Impressions 
Rating:
5.0

Outstanding people

wayne westbrooks  |  Overall Experience 
Rating:
5.0

Great service

LAURI VOLPI  |  First Impressions 
Rating:
5.0

Todo me gustó mucho claro que sí los recomiendo con mis amigos todo fue muy excelente gracias.

Silvia Arreola  |  First Impressions 
Rating:
5.0

This location has great customer service. Super helpful. Manager is awsome. Reggie is one of the best assets at this particular location. Take your business there , best service, equipment, and storage space in town !!!!

JESUS ALONZO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Arnold  |  Overall Experience 
Rating:
5.0

Excellent service

AMIR MWANGUWE  |  Overall Experience 
Rating:
4.0

I will say that the staff at this location is helpful, and friendly but they often use profane language which to me is not professional. The profane language is not towards the customer but a word or two may be used in a conversation about a situation they are dealing with, or about life in general. It doesn't bother me at all but I have a feeling it would bother someone else that may try to give Uhaul at chance at this location.

GERALD MACKEY  |  Overall Experience 
Rating:
5.0

The rental process was easy, access was great, and managing the account was very easy and convenient.

Gino Paganucci  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES ROBERTS  |  Overall Experience 
Rating:
4.0

El almacenamiento me pareció bien, pero el camión me pareció muy costoso..

ELEAZAR MARTHEINS HERNANDEZ  |  Overall Experience 
Rating:
5.0

The rental process was quick and easy. The representative was very helpful. The representative explained access process and escorted me to the unit. Great process.

Gino Paganucci  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sadelina Dowling  |  Online Move In 
Rating:
2.0

Paid for climate control. When we arrived the a/c was not working. Manager acted like he did not know anything about it and avoided engaging us. The unit was in front of the window in 104 degree weather with no a/c on. There was a wall light by the window that I did not see. I inadvertently leaned up against the light which was blistering hot and it burned the back of my arm. When I told this manager he said he had no idea what light I was talking about and again ignored me. Very poorly run facility indicative of this managers attitude.

Laura Suddath  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda Kuzur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES ROBERTS  |  First Impressions 
Rating:
5.0

After driving 1,700 miles, the staff went out of their way to make sure all my needs were meet. They were very friendly and answered all my questions. Returning the truck and car carrier was fast and easy. What a great and easy way to end my move.

rick troy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

POLLY CONNELLY  |  Overall Experience 
Rating:
5.0

Rep was excellent

JOHN HUTCHINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda Kuzur  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gale Carroll  |  Overall Experience 
Rating:
5.0

Staff are so friendly, helpful, and accommodating. Especially Reggie!

Crystal Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Ribera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONTAYA LAVIZZO  |  Overall Experience 
Rating:
2.0

I selected “NO”on would I recommend to a friend because when I got there with my reservation I was told that you guys did not have the size unit that I had reserved. I had reserved a 10 x 15 I was told I could have 3 10 x 5s which is not the same. That’s not the surprise you want when you were going to be moving in a week. I think U-Haul could do a better job with the reservations. I tried to complete my reservation online and it would not let me so I had to go into the office location. It all worked out though I was able to get the 10 x 15 but it was not until I was checking out did the attendant notice that there was one 10 x 15 available.

Jeff Belding  |  First Impressions 
Rating:
5.0

Good

Charles Morris  |  First Impressions 
Rating:
5.0

Very kind

Mery Guzman  |  First Impressions 
Rating:
5.0

Lady was awesome that checked me in

Tesha Craft  |  First Impressions 
Rating:
5.0

Great place and team

CHANDLER NELSON  |  Overall Experience 
Rating:
5.0

Staff was eager to help and was super friendly and knew the answer for everything I needed to know. Supper nice and helpful!!! Jim & Diane in Round Rock, Tx

JAMES CLARK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MORRIS STARLING  |  First Impressions 
Rating:
5.0

I enjoy the time I was there. The staff was very friendly, and helpful. Thank You for a great experience.

Emma Brooks  |  Overall Experience 
Rating:
5.0

No Issue

Shawn Gray  |  Overall Experience 
Rating:
5.0

Staff was wonderful

Valerie Larson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vennice Scott  |  Overall Experience 
Rating:
5.0

Great experience and service!

GEOFFREY OCONNOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHERINE WHITE  |  First Impressions 
Rating:
5.0

Reggie was above and beyond in his helpfulness and kindness to 2 tired people moving. He is a wonderful asset to U-Haul!

James Roberts  |  First Impressions 
Rating:
3.0

One staff member was rude and not helpful to the others. The double doors are only open during business hours which makes no sense if you pay for the 24hr access. Now I have to wait so that I can move in my furniture

KIP LAVINE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria Lorenzana  |  Overall Experience 
Rating:
5.0

Great Facility & staff. They are helpful instead of busy.

Carl Roberson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maria Mason  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fernando Rodriguez  |  Overall Experience 
Rating:
4.0

You did not have enough staff at times such that there were long waits for service. Once I was at the service desk, service was fine.

SHEILA HENDERSON  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

Susan Linker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hollie Blair  |  Online Move In 
Rating:
5.0

I had the best ever services with Salvador and his team

ANA DE OLIVEIRA FERNANDE  |  Overall Experience 
Rating:
5.0

Staff is really amazing!! I will def be back

Anne Ertz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodrigo Huerta  |  Overall Experience 
Rating:
5.0

We need to move to a new unit that is double the size.

Eric Clendenin  |  Online Move In 
Rating:
5.0

The staff was very helpful and friendly made the move less stressful thank you 😊

MARY SILER  |  First Impressions 
Rating:
5.0

Storage facility and the employees were great!

Paul Slaughter  |  First Impressions 
Rating:
5.0

One of the best experiences and all the right equipment

Carl Roberson  |  First Impressions 
Rating:
5.0

Quick and without any issues

JUAN PEDRAZA  |  Overall Experience 
Rating:
1.0

I picked the wrong date and noone with customer service or the facility would help me change the date. The man at the facility was rude so I cancelled the unit and found somewhere else to store my stuff

Brittany Nichols  |  Online Move In 
Rating:
5.0

Reggie was knowledgeable, fun to work with, awesome employee. Thanks for making the start to moving Grandmas stuff fun!

JEFF WOODLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jody martinez  |  Online Move In 
Rating:
5.0

We rented space at the Round Rock location for many years. We only moved out simply because our business expanded and we needed a more central storage location. I highly recommend!

The Pet Gal LLC  |  Overall Experience 
Rating:
5.0

There are many other storage units I just keep coming right back to U-Haul it's my favorite it's the only one I appreciate you all being there for me thanks have a blessed day

DANNY THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY MEYER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Pacheco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna Warren  |  Overall Experience 
Rating:
5.0

Staff were knowledgeable, friendly, and quick to serve. Keep up the great work!!

TANNA MCCLUNG  |  First Impressions 
Rating:
4.0

WE ONLY HAD ONE PROBLEM WITH PAYMENTS. AUTO PAYMENT DIDNT WORK AND WE WERE INFORMED VERY LATE, HAD TO PAY LATE FEE. Thx

Koray Turhan  |  Overall Experience 
Rating:
5.0

the representative that helped me with my move was awesome!! thank you so much

susann vu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Hess  |  Overall Experience 
Rating:
4.0

Having carts to help move is the best ever. Clean and safe storage. Easy move out procedure. You could use another ramp to move from the truck to storage units. It’s fine if you’ve rented a large truck but the smaller trucks and trailers need to use the narrow ramp to get into the building.

kelly sheehy  |  Overall Experience 
Rating:
1.0

They didn’t work on a payment schedule when I explained I’m waiting on my business to open due to covid. Then sold my stuff after they asked I come get it and did not let us in when manager on phone said we could go get our stuff

Mary Estrada  |  Overall Experience 
Rating:
5.0

Very helpful and friendly! Great staff!

Dana Sandberg  |  Overall Experience 
Rating:
5.0

The guy who helped me was OUTSTANDING!! Thank you for everything :)

Amy Popejoy  |  First Impressions 
Rating:
4.0

My storage room still had the green zip tie thing attached through the lock hole so I had to remove it myself. The building access instructions I received online and in text message weren't clear so a representative explained how to get in.

Joe Goode  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph Kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD CAMPBELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Payne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rozanna Harrison  |  First Impressions 
Rating:
4.0

Reggie was really helpful in getting us setup. Facility was clean and professional.

Eric Siegel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne Ertz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gokmen Altay  |  First Impressions 
Rating:
5.0

Thank you

Erika Sanchez  |  Overall Experience 
Rating:
3.0

Moving blankets in the hallway made it tough to roll my cart past. Rat trap and printer in the storage unit. Placed printer in hallway

Pamela Elliott  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TERESA COX  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD CAMPBELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc Moore  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Lakiva McQuirter  |  Overall Experience 
Rating:
2.0

Service was good in that the attendants help us with our problem and let us visit the place when could make a decision that mate our needs.

DWIGHT MILES   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Trigg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Skidmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika Sanchez  |  First Impressions 
Rating:
5.0

We ordered a unit online. When the movers arrived at Uhaul, they telephoned me and stated that we needed a larger unit. JJ the manager, updated our unit to the proper size instantly. We really appreciate his service, our movers delivered our items without delay.

STEPHEN PODREBARAC  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KAYLA LORRAINE KOSZUTH  |  Overall Experience 
Rating:
5.0

The assistant manager that helped me was very professional.

Zak Hayden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SAVANNAH YURICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan Kuykendall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron Griffin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marco Vasquez  |  First Impressions 
Rating:
5.0

It was the end of the day but the staff was patient and extremely pleasant.

MARVONA SEALES  |  First Impressions 
Rating:
5.0

I've used uhaul for moving and storage over the past 2 years. They are very easy to work with and in my opinion facilities for storage are way better than the rest (especially in Manchester nh). I had some difficulties with public storage in the same town. I have been completely satisfied with u-haul vehicles and storage in Manchester, NH, and round rock tx.

Joel Rodriguez  |  Overall Experience 
Rating:
4.0

There was some confusion about the dimensions of the unit. It was tall when I assumed it was long. The staff was helpful in changing me to a different size that better met our needs. Unfortunately, moving a large piece of furniture into the unit was difficult based on the hallway size and needing to turn several corners. My husband and I were able to manage it, but it was more complicated than imagined. The handcarts would have been very helpful if we had been able to to turn corners with them and the furniture. Again, our issue, but something for others to consider when accepting a unit. We utilized a shoulder dolly system (one we own, but are available for sale in the check-out area) and that was far more helpful.

Kristine Bursley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melinda Schermerhorn  |  First Impressions 
Rating:
5.0

The staff was friendly and very helpful 🙂

Darius Collins  |  First Impressions 
Rating:
5.0

Staff was very helpful

BRADLEE GREENE  |  First Impressions 
Rating:
5.0

Been using U-Haul for years. It was finally time to move out though.

DAVID BENNETT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Trey Lampton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY LASH  |  Overall Experience 
Rating:
5.0

Thank you for such good service.

Matthew Blaisdell  |  Overall Experience 
Rating:
5.0

I Farris Hodges to say that everything when well your staff was great thank you very much

Farres Hodges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha Martin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Strickler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Mclain  |  Overall Experience 
Rating:
5.0

The manager was very professional and courteous and so was staff.

lamont henderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Lake  |  Overall Experience 
Rating:
5.0

N/a

delta JOLLY  |  First Impressions 
Rating:
5.0

The move went very well with no real problems. I was pleased with the movers who filled our 10x10 unit very quickly, packing the furniture in very well.

Donald Harris  |  Online Move In 
Rating:
5.0

Reggie is a great customer service associate. He was pleasant and a great person to deal with

william cross  |  Overall Experience 
Rating:
3.0

Staff was very helpful, I think maybe extend hours of operation to 8 or 9pm

Hector Solano  |  Overall Experience 
Rating:
5.0

Frustrating to have to run down the hall to activate lights. My unit, 1145, was in a very dark spot. Having to continually go down the hall to activate the lights qwas time consuming, bothersome qand dangerous.

Louis Braun  |  Overall Experience 
Rating:
5.0

I needed to store my belongings for a while and UHaul storage had great options and when I needed to downsize the storage unit, it was easy. I was pleased with the storage unit - especially for having temperature control options. Also offered pest control, so I knew my belongings were safe while I had them in storage. The location I chose was convenient and the staff was professional and polite whenever I needed to communicate with them.

Lori Sloat  |  Overall Experience 
Rating:
5.0

Mrs. Walsh was outstanding and went above and beyond.

JOAQUIN VASQUEZ  |  First Impressions 
Rating:
5.0

I'll be storing my belongings with U-Haul with their climate control cubicles, it's a safe place to lock up your belongings. Thank you for your help.

DANNY THOMAS  |  First Impressions 
Rating:
5.0

It’s a one stop shop! It made the moving process very easy for me.

casey reardon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hollie Fierro  |  First Impressions 
Rating:
5.0

Very nice people support the company Does the best in the business to have Very nice people and very nice attention to the clients I’m so very happy thank you very much everyone

michelle fernandez  |  Overall Experience 
Rating:
4.0

If I gave you five stars it would leave you nothing to improve on. The only complaint I could have is the amount of time I had to stand in line before speaking with a representative. You all are rockstars and keep doing what you’re doing because your killing it! The staff here is friendly, positive, and super courteous! Thank you for such incredible service!

Roxanne McGowne  |  First Impressions 
Rating:
5.0

Staff must be able to answer phone calls. Having to put up with very long hold time with the call center is a very negative experience and is what I will also tell anyone who asks. All staff needs is for a person to have a portable phone with them. This would enhance the customer experience. I suggest you call your local facility and time how long it takes to speak with someone at that location.

Tim Laws  |  Overall Experience 
Rating:
5.0

thanks uhaul people for your kindness and helpfulness

Gloria McClain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margot Bercy  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

marco vargas  |  Overall Experience 
Rating:
5.0

When I opened one of my boxes that contained no food items at all (none of my boxes did) there were Hundreds of ants in one of my items. It made me very upset. Other than that and the door being broken on move out day so we had to go out the smaller door. I liked the facility a lot.

jaime skubski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER COLSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER COLSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Richardson  |  Overall Experience 
Rating:
5.0

Reggie was a lifesaver. He was knowledgeable, considerate, and helpful, which made a hugely positive difference at the end of a long travel day. We will be recommending this location!

Tammy Hansensnell  |  First Impressions 
Rating:
5.0

Thk you

Walter Longoria  |  First Impressions 
Rating:
4.0

according to the email I just received from U-Haul the billing for my storage. I was really impressed when I was there today but the email showing the storage rates and $100 pre-payment March 2020

mike luscier  |  First Impressions 
Rating:
5.0

Staff is profession and made me feel at ease during the difficult period of transitioning from Houston to Round Rock.

Marles Copeland  |  First Impressions 
Rating:
5.0

The most helpful, friendly personnel I ever meet. I will recommend to add bigger storage rooms for example, take one of the now large and small and make a extra large, so people only have one storage.

LUIS RIVERA-MELENDEZ  |  Overall Experience 
Rating:
5.0

Everything was explained and demonstrated to ensure new tenant understood all U-Haul procedures especially the check-in and check-out parts.

Pakdi Pormprasong  |  First Impressions 
Rating:
1.0

The storage locker was much smaller than I expected, given that I was supposed to fit a 10' truck's worth of stuff. I felt scammed from start to finish and the policy to only allow disc locks is dumb.

DAVID PATTILLO  |  First Impressions 
Rating:
5.0

Very helpful staff and the climate controlled area I used was very clean and secure.

Joe Montana III  |  Overall Experience 
Rating:
5.0

Excellent customer service! Answered all of my questions and walked me through the process of using the UHaul electronic card to enter the storage facility (twice)!

Jennifer Purvis  |  First Impressions 
Rating:
5.0

I am highly satisfied with the uhaul facility and staff.

Joel Rodriguez  |  First Impressions 
Rating:
3.0

People at desk good but reservations and charges have not been good. Also, raising storage rates after a month... that is bait and switch and is being done to others we hear.

Scott sheller  |  First Impressions 
Rating:
5.0

Excellent Service

Colleen Thirdgill  |  Overall Experience 
Rating:
5.0

At U-Haul I felt like family I appreciate your hospitality thank you!! You are so convenient for me thanks again God bless you.

DANNY THOMAS  |  Overall Experience 
Rating:
5.0

I received top notch customer service!

Kale snider  |  First Impressions 
Rating:
5.0

.

jackie parker  |  Overall Experience 
Rating:
5.0

Bobby Guzman was knowledgeable and quick to tend to my needs as a customer

Samuel Brown (AT8797A)  |  First Impressions 
Rating:
5.0

I was very pleased with the service I received.

Colleen Thirdgill  |  First Impressions 
Rating:
5.0

Truck ran well ac was strong

William Walsh  |  First Impressions 
Rating:
5.0

Met our needs.

Ken Gochenour  |  Overall Experience 
Rating:
5.0

None

Gabrielle Schwilk  |  Overall Experience 
Rating:
4.0

Prices are a bit high, and this is why we moved to another storage company.

dennis kelley  |  Overall Experience 
Rating:
5.0

All were very attentive,helpful and kind

Maria Guerra  |  First Impressions 
Rating:
4.0

Trash around loading bays are a tire hazard.

james conditt  |  Overall Experience 
Rating:
5.0

123

Donald Batts  |  Overall Experience 
Rating:
5.0

Facility is very clean and well maintained. Customer service was great. Making monthly payment was very easy. I would definitely use this facility again if need be.

elizabeth harvey  |  Overall Experience 
Rating:
5.0

Clean facility and very helpful staff. Well Done.

Dennis Coddington  |  Overall Experience 
Rating:
5.0

Always clean and friendly and I always welcome . I will most definitely use this place again . Thank you . Debbie

DEBBIE MIKS  |  Overall Experience 
Rating:
5.0

The location was good, and staff was pleasant.

Tamika Carter  |  Overall Experience 
Rating:
4.0

It was good

LINDSAY VALDEZ  |  Overall Experience 
Rating:
5.0

Good value for size offered.

Joshua Pauley  |  Overall Experience 
Rating:
5.0

Thank you for a positive experience!

Lisa Jones  |  Overall Experience 
Rating:
4.0

Great team! Very helpful bunch of guys.

John Joyal  |  Overall Experience 
Rating:
5.0

I will use again if needed.

Ellen Wilson  |  Overall Experience 
Rating:
2.0

We had two units, one of which we continued to be charged for while it was rented to someone else after we vacated it early - a very shady business practice. Otherwise, our experience was good.

David Dison Miller  |  Overall Experience 
Rating:
5.0

Thank you for the excellent service. The staff were awesome. They were friendly and were very helpful when dealing with you computer system.

troy wilson  |  Overall Experience 
Rating:
4.0

Thx for your help & Professionalism

jolene thomas  |  Reservation 
Rating:
5.0

Rep was very patient with me. (I am an older lady). It was appreciated.

elizabeth harvey  |  Overall Experience 
Rating:
4.0

I maintained a storage unit at this location for years (5) and only had two random events that occurred at the end my stay. The events was handled with professionalism and was sincerely rectified.

TERRI DAVIS  |  Overall Experience 
Rating:
3.0

Our rates continually increased, until I couldn't logically continue to put up with it. We have moved into a new, temp-controlled facility that is over $40 LESS per month for the same size!

MELANIE CARLSON  |  Overall Experience 
Rating:
5.0

I cannot say enough about the courtesy and professionalism of the employees. It was a very good experience for us. Thank you!

Vern Hilyard  |  Overall Experience 
Rating:
5.0

I appreciate the automatic doors, ramps and complimentary use of dollies of the facility.

Zeta Angelich  |  Overall Experience 
Rating:
3.0

I chose this UHaul facility because it was climate controlled -inside. Unfortunately, there was a roof leak and many of my things were damaged. I will be filing a claim. Not happy with this at all.

JOEL PAYTON  |  Overall Experience 
Rating:
5.0

Thank you for your excellent service. The staff was always very friendly and courteous.

Thad Wingate  |  Overall Experience 
Rating:
5.0

The clerk (Bobby) was so patient with me. He walked me to the unit to show me where it was. When I realized it was not large enough for my needs. He said no problem we can go back to the office.

elena lozano  |  Reservation 
Rating:
5.0

Scheduling center incorrectly informed me that UBox deliveries were available on Saturdays. Elaine at Round Rock and Christina at warehouse fixed everything! They found a way to deliver it anyway!

Marisa Domeyko  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly.

Eileen Youens  |  Reservation 
Rating:
5.0

So friendly!

Kelbie Day  |  Overall Experience 
Rating:
5.0

Great experience - very nice place.

Bradley Carlson  |  Overall Experience 
Rating:
5.0

All great. Thank you.

daphne jordan  |  Overall Experience 
Rating:
5.0

Very pleased

Brian Greenberg  |  Overall Experience 
Rating:
5.0

Everyone was helpful when we started the prices and at the end. Great facility, easy access. They even called to let us know that our unit was not properly secured (our fault).

Karen Hansen  |  Overall Experience 
Rating:
5.0

As always U-HAUL made my moving experience great! customer service was superb and the staff went above and beyond if I had any issues.

Cammille little  |  Overall Experience 
No reviews have been submitted for this location.

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