El cliente no dejó un comentario.MICHAEL GEORGE S.
Customer Reviews for U-Haul Moving & Storage of Roseville
Roseville, MI 48066
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I'm very happy and impressed with the whole UHaul container experience. Moving is stressful enough- but this part of the move was made easy. I also learned and love that only females are hired for the container delivery/pickup/transport!Judith S.
I think the manager at this location is Hot and polite he helped me a lot and I wish I got to know him!!Collette W. | Overall Experience
Check engine light was on. I never heard of a truck without a ramp. The customer service to rent the truck was lazy. The staff just tell you where the truck was located and you go find it.KATRINA DENAE E.
El cliente no dejó un comentario.philip t. | First Impressions
El cliente no dejó un comentario.Barbara C. | First Impressions
Service was awesome.ANTHONY D.
El cliente no dejó un comentario.Jared D.
El cliente no dejó un comentario.Susan S.
Truck had engine light onâ€¦ also I wasn't told the location closed at five and I'd have to do a self check out when I got back which was disconcertingâ€¦ customer service is very difficult everywhere these days.DAVID JOSEPH B.
El cliente no dejó un comentario.Dennis R.
Service was good, employees were great. Store was nice and clean. Employees were ver knowledgeable of the store.CALVIN WILSON J.
Absolutely love this location, it is so much better than the Roseville location that is just off the freeway. My truck was clean and the staff was extremely helpful and friendly.Yuriy M.
NOTHING, EVERYTHING WAS QUICK AND EASY.RONALD BRUCE S.
I had a very good experience at this location. My vehicle was there and ready to go. They were pleasant and helpful. I was in and out in a timely manner.BARBARA ANN C.
El cliente no dejó un comentario.Shala T. | First Impressions
El cliente no dejó un comentario.Vasilios P.
Calvin Turner was very friendly In very professionalRegina S. | First Impressions
El cliente no dejó un comentario.TASHA LASHUN F.
El cliente no dejó un comentario.KIMBERLY MICHELL W. | Overall Experience
El cliente no dejó un comentario.Anthony L.
El cliente no dejó un comentario.Stephanie P.
El cliente no dejó un comentario.JASMEN JANAY B.
Staff needs to pay attention to units that have been reserved and not rent the unit out without asking the individual who reserved the unit.David W. | First Impressions
El cliente no dejó un comentario.KELLY ELAINE-PAT L.
El cliente no dejó un comentario.LASHAWN ANTIONET W. | First Impressions
Better check ins actual inspection computer checks on programs plus better format for communication the computers killing phone signals and is horrible when you have to request service or note that something is not right plus interstate mandate seems like a set with neglect on the venue .STEPHEN CHARLES V.
El cliente no dejó un comentario.Lisa B.
El cliente no dejó un comentario.DEONNE R M.
Staff is very Friendly and Great!!FRANCES GENNELL Y.
El cliente no dejó un comentario.ANTHONY JOSEPH B. | Overall Experience
El cliente no dejó un comentario.EDWARD RONALD D.
Store management boxes are mishandled.SHOBIT G.
El cliente no dejó un comentario.earl S.
El cliente no dejó un comentario.David S. | Overall Experience
El cliente no dejó un comentario.Nitesh P.
Better return service.desinated area for leaving your car. I backed into a pole when told to move my car and damaged it!April D.
El cliente no dejó un comentario.PAUL LOREN W.
Friendly employees also able to answer all my questions.gill m. | Overall Experience
Can't think of anything.Deb S.
El cliente no dejó un comentario.FRED B.
Short staff make it hard for one person to do everything! So this is the second van I rented and it was not cleaned. I do know the person that took care of me was doing his best.PANDORA J.
No other experience to compare to. Door near my unit not working and no sign. Nobody answered intercom so had to go i the office. Office staff extremely helpful and nice. Offered to look for a different unit but I said if the doors were being repaired it was ok (move in more difficult because further from door but If they work (expected after repair) the location was good so I told her it was fine. Lower stars were due to no intercom answer and no sign indication that set of doors were not working.Eugenia C. | Online Move In
Large facility with a lot of space in the lot. Staff very helpful and friendly. Made the end of my cross country move very, very easy!David S. | First Impressions
El cliente no dejó un comentario.Michael K.
Very professionalDelshawn J. | First Impressions
El cliente no dejó un comentario.Jennifer Y.
I never moved in, because my plans changedLemoni A. | Overall Experience
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.JAMES R.
El cliente no dejó un comentario.ANN PATRICE D.
El cliente no dejó un comentario.CHRISTINAANGELLA C.
El cliente no dejó un comentario.Techa D. | Overall Experience
El cliente no dejó un comentario.Darryl H. | First Impressions
El cliente no dejó un comentario.Kevin A. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER PATR B.
Dave was amazing, great customer service from him. Associates shouldn't tell customers they can use whats in the back of the truck because when you return the truck they charge you for it at the end. Unprofessional. Had to pay an additional fee cuz I used the dolly which the Associate said was okey. Not right or fair to me cuz then I had to lay more money in the end..CHRISTINA MARIE G.
El cliente no dejó un comentario.RENA H.
They are the most professional and reasonable U-Haul I've ever had the courtesy to patronize, if I need to rent a vehicle again it will be through them.ARTHUR LEE A.
El cliente no dejó un comentario.Elizabeth B.
I would definitely utilize the Uhaul location on Gratiot and Frazho in Roseville, MI THE SERVICE WAS GREAT!!!!carrol p. | Overall Experience
El cliente no dejó un comentario.AYANNA CHONTAI E.
El cliente no dejó un comentario.REBECCA LEE Y.
The wait time . I was about 15 minutes later than I planned to pick up my vehicle and still had to wait for it to be inspected from previous person. I did get an upgrade though as my pickup I reserved was not available. Although rate us same for both. Facility was very clean and I'm considering a storage unit there for a few monthsKIM ELIZABETH S.
I was charged an additional day because the store was over crowded and understaffed im assuming someone called off and the didn't return my trailer until the next daySHAQUONA MONEEK J.
15" ft truck hand roll down windows (toll booths, etc very hard), the seatbelt belt itself was split in half - dangerous if in an accident, cannot press down on gas pedal due to protruding plastic base, so had to drive with foot at an angle, plastic rubbed off on shoe that I cannot get out and the storage unit leaked upon raining outside - not good experience at allPEGGY ANN D.
El cliente no dejó un comentario.LAWRENCE ARTHUR K.
The uhual was clean and nice. The only thing is the bathroom in the storage unit should be unlock for the customers. Other than that I will use them again. Oh and the staff is wonderful.ADRIAN B. | Overall Experience
El cliente no dejó un comentario.RICHARD EUGENE S.
El cliente no dejó un comentario.REGINA DELORES W.
El cliente no dejó un comentario.Delia M.
El cliente no dejó un comentario.Elana C. | Overall Experience
Fast and friendly services I received from the staff...They will received all of my business in the future.DAMON ARNOLD B.
El cliente no dejó un comentario.STEVEN W.
El cliente no dejó un comentario.len M.
Make sure vehicle is clean and all prior damage noted correctly.anna L.
El cliente no dejó un comentario.NICOLE B.
El cliente no dejó un comentario.nicole b. | First Impressions
El cliente no dejó un comentario.MICHAEL EUGENE G.
There was a French fry on the front seat and a coffee stirrer on the floor . The van had not been cleaned. I was walked just outside of the building and the attendant pointed across the parking lot to a van and told me there it is. Mind you that this location is a former KMart. So my walk to the van was at least 600 feet and it was raining. Customer service was terrible. I did notice that the young lady who was ahead of me had her van delivered right to the door. When I returned the van and told the attendant about how dirty the van was when I picked it up, his response was that he would remind the attendants that they need to clean the vans. No apology was offered. I will not be returning to this location.BRIAN KURT H.
El cliente no dejó un comentario.SHENIA NICOLE J.
El cliente no dejó un comentario.DEREK Y.
El cliente no dejó un comentario.YUBONNA L. | Overall Experience
I was told a dolly came with my truck 15ft but it didn't have one.SIDNEY JAMES P.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.SIMONA DELRAY T.
El cliente no dejó un comentario.James S. | Overall Experience
N/CWILLIE LAMAR T.
El cliente no dejó un comentario.Tom T.
El cliente no dejó un comentario.Samantha H.
Customer service rep was very helpful. Equipment was clean and the store was organized.ELI DAVID R.
El cliente no dejó un comentario.CONRAD RANDOLPH K.
El cliente no dejó un comentario.Christopher M.
I have to admit that I don't go to UHAUL that often however, when I do, the experiences are always different. Today, the truck was not clean however the young man that was working was really nice and cleaned it out on the spot. I had an issue with my phone not charging when I was half way to my first location, I contacted the facility to advise of this issue and I wanted to know if the truck could've been swapped out but unfortunately it couldn't. The manager Calvin came out and tested his phone, it worked but I wasn't sure how his phone charged and mines did not, even AFTER his testing. The manager advised that he would make the adjustments for the inconvenience.TEASHA LAKETHA G.
El cliente no dejó un comentario.KEONA M. | Overall Experience
I understand that it is not this location's fault at all. It is a total lack of care and responsibility from the company. I will never use or recommend Uhaul and I hope others never have to go through the same terrible experience with them.Lauren B.
Maybe keep a slightly larger stock of trailers: I couldn't get exactly the one I wanted, but the on I got was fine. Other than that I can't think of anything.Jonathan A.
El cliente no dejó un comentario.JAMES ANTHONY G.
El cliente no dejó un comentario.Andrew O.
El cliente no dejó un comentario.BRITTANY S. | Overall Experience
El cliente no dejó un comentario.PJETER ENGJULL D.
Staff at this location are very rude. You wait forever in line then get treated like your an inconvenience.Christian S.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.JOLANDA NICHELLE L. | First Impressions
Nothing...the manager and his daughter were awesome!Noella K.
This Uhaul location is very clean. Employees are very organized and friendly. I highly recommend using this location for all of your Uhaul rental services.Jill B.
Great interaction with the manager/owner. He was awesome! But facility was dirty my storage room was extremely dirty dirt trash and tape all over the floor when I first opened it. On top of that they gave me a unit that was sealed and ready for a new renter once I opened it it was full of stuff had to go back up front and get a new one. My time was wasted. Bad organization, laziness, lack of cleaning. Plus the bathroom was locked in storage area! Pros... staff is friendly?JUSTIN ALLEN W. | First Impressions
El cliente no dejó un comentario.CLARK FREDERICK H.
El cliente no dejó un comentario.RHIANNON MARIE B.
Lawrence was great!TIMOTHY DEAN P.
El cliente no dejó un comentario.NICOLE E.
The truck was so old. The floorbed was so hot that it was burning my feet through my tennis shoesDanielle P.
El cliente no dejó un comentario.FRANK PAUL P.
El cliente no dejó un comentario.KENNETH CHARLES M.
El cliente no dejó un comentario.RUSSELL C. | Overall Experience
False advertisement online listing units that are available, but when you go to into the store and inform the employee about renting the unit that you reserved online and then your told that unit is not available and they only have 10-5x5’s units available🤷🏽♀️Angela G. | First Impressions
Keep up great work love this locationLOLITA E.
Little over whelming! The place is huge, no signage to tell you where or what to do. Went inside, waited and another gentlemen came in and ask if I had a return, I said yes, he sternly stated we have a return area over there, follow me and I'll take care of you. Hmmm, maybe a sign would be nice! Oh well not bad overall I guess.LESLIE JAMES C.
Great serviceSteven V.
It took more than 30 minutes to check out and more than 45 minutes to check in. This location is seriously understaffed.eric O.
Trouble accessing the app to do digital checkout..had to go inside anyway...only one worker present and a line of people. 2nd worker showed up late. Finally got everything done and in the truck 25 minutes after our reservation time. Return process was much easier.Adam R.
El cliente no dejó un comentario.FRANKLIN J. | Overall Experience
El cliente no dejó un comentario.Daniel A. | Overall Experience
The location was close to my destination and easy to drop off. The employee working was rude and not very kind. I did drop the truck off 2 days early, but I was the only person in the building.Linda P.
El cliente no dejó un comentario.Ricky K.
El cliente no dejó un comentario.JAMES JOSEPH W.
El cliente no dejó un comentario.Tiffiny G. | Overall Experience
El cliente no dejó un comentario.LISA MARIE R.
Very good customer service.DaShawn W. | First Impressions
Rep at the counter was completely unprofessional. Laying back in the chair and blowing a whistle. Took time to hit on some girls that walked in. I hooked up the trailer. Guy who went out to the trailer with me went flying backwards thrubthe parking lot in the Kubota. And to top it off made comments about my name. 100% will not recommendKYLE DAVID B.
Do give quotes for extending give precise amounts I was told 132 when I returned the teuck and was charged 300 because some didnt extend my reservation unfairRASHEED MALIK G.
I asked to pay cash for my rental once I returned the truck. They charged my card anyway and over charged me by 25.00. What they took out of my bank account is different than my printed receipt. The customer service I received at this location was VERY POOR! I will NOT be using UHAUL again!JEFFREY ALLEN J.
Arrived at 9:15am, 3rd in line. The 2 employees were very slow. Finally was waited on 30 minutes later. After that was told the fuel was close to empty and the truck had not been blown out yet. After waiting for them to blow it out, had to immediately go to the gas station for fuel! To top it all off, the tires are out of balance so I enjoyed bouncing up and down for the entire time I was driving. I hope I don't ever have to use a Uhaul truck again!!!!Michael R.
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.Barbara B. | Online Move In
El cliente no dejó un comentario.alonda j. | First Impressions
Well organized, and efficient staff. Alexandria and Hugh were friendlyand knowledgeable. Great service. I would highly recommend U-Haul Moving and Storage for all of your moving needs.Kevin P. | First Impressions
El cliente no dejó un comentario.Tracy H. | Online Move In
El cliente no dejó un comentario.BRENTIA CHARLENC H. | Overall Experience
Was three days into a new month and moved out but they kept my full payment. Never hinted at a prorated refund completely unethical and scammers. Don't bother with this business.Rhonda G. | Overall Experience
Instructions on how to get into building could be more clear.Deidra W. | Online Move In
El cliente no dejó un comentario.kendra b. | Overall Experience
El cliente no dejó un comentario.Anita W. | Online Move In
El cliente no dejó un comentario.Takisha s. | Overall Experience
El cliente no dejó un comentario.Bonnie W. | First Impressions
No commentsYUBONNA L. | First Impressions
The process was easy and came at the perfect moment. Wish I had been told about it when renting truck or first unit.Karen G. | Online Move In
El cliente no dejó un comentario.Rhonda F. | Online Move In
The Staff weren't very friendly neither eager to help, I was made to wait to be called to the register, but there was no other customers in office. The staff was very slow and more focused on doing nothing! Also I didn't like the fact that a rat box was in my storage didn't feel that was appropriate they should be placed out in the facility! That should be readdressed at how those rat traps should be if there's a rat caught it's goo to die and then who's going to pay my cleaning bills due to the ODOR!!!!GABRIELLSHANNEL M. | First Impressions
El cliente no dejó un comentario.Kelli N. | Overall Experience
Nice staff and was very helpfulWilliam H. | Overall Experience
My movers charge by the hour so I do not take kindly to having to pay them more time all because the doors was not working and had not been working since last year.LaQuela P. | Overall Experience
David and Lawrence at the Roseville, MI location are great guys!!!RAY ANTHONY M. | First Impressions
Calvin and team were the bright spot in a series of misfortunes for me! At first glance I took a chance on this location moving from across the state. I'm so very grateful to every member there. It's safe, secure, temp-controlled so I didn't have to worry about excessive temperatures. AND, during the move-out, I was given special attention to my situation. This is such a cool venue. I even witnessed a stressed out client that Calvin handled with respect and courtesy. I cannot say enough.diane a. | Overall Experience
El cliente no dejó un comentario.Darryl H. | Online Move In
The people there were great they help out a lot an they were friendlyANTHONY JOSEPH B. | First Impressions
I felt the welcoming feeling plan to start using my space tomorrow Lords WillPatricia H. | First Impressions
David was very helpfulAndrew V. | First Impressions
The frame on my unit is all messed up so I can’t open the door and the staff isn’t helping meNICOLE C. | Online Move In
David was awesome at the Gratiot and FrazhoKaren D. | First Impressions
El cliente no dejó un comentario.Dominique Z. | Overall Experience
El cliente no dejó un comentario.Steven C. | First Impressions
Very nice customer serviceMelisha T. | Overall Experience
El cliente no dejó un comentario.JASMINE NICHOLE D. | Overall Experience
El cliente no dejó un comentario.Joseph B. | Overall Experience
El cliente no dejó un comentario.Nanetteelizabeth F. | Overall Experience
My only issue was it took a couple hours to rent a truck and get a storage unit.James O B. | First Impressions
El cliente no dejó un comentario.debra w. | Overall Experience
El cliente no dejó un comentario.Jennifer K. | First Impressions
Very nice and clean, staff always nice and friendlyAngelamichelle H. | Overall Experience
Wonderful!! Thank you for answering my many questions & making my moving experience stress-free! I appreciated the competent, professional staff.danielle s. | First Impressions
Total rental cost was a little more expensive for a van for 1 day than I had expected.Joseph B. | First Impressions
El cliente no dejó un comentario.Nanetteelizabeth F. | First Impressions
I just moved in so I guess I'll find out how everything goes in the long run. So far so good.joe w. | First Impressions
The only issue I had is that it took an hour before anyone could check me in and give me my unit.Maureen K. | First Impressions
El cliente no dejó un comentario.OTTIES W. | First Impressions
El cliente no dejó un comentario.duana m. | First Impressions
Wish I didn’t have to wait so long to get what I wantedRhonda G. | First Impressions
Very friendly. Very helpful.April P. | First Impressions
El cliente no dejó un comentario.Lori W. | First Impressions
El cliente no dejó un comentario.Melinda C. | First Impressions
El cliente no dejó un comentario.Patricia J. | First Impressions
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