Comentarios de los clientes para U-Haul Moving & Storage of Roseville

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Roseville

Clasificación general:

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gail w. | Overall Experience |
Clasificación:

Staff is A1.

Tashalee D.
Clasificación:

El cliente no dejó un comentario.

RAIBIN P.
Clasificación:

El cliente no dejó un comentario.

Nanetteelizabeth F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brandon H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lori S.
Clasificación:

I appreciate all the kindness and help I received, I want to thank everyone at Uhaul and especially the manager who helped me more than words can say, he went over and beyond helping me. I had some help that left me with one guy helping me, the other guy had a stroke which left me shaking up, so I had the Uhaul truck longer than i expected to, so the manager who was working the 1st day I got the truck went over and beyond, God bless you all richly and may all be safe and protected during these trying times. Sincerely, one appreciated lady, Loretta Smith

Shawn J.
Clasificación:

They called me to setup an arrival time for the container, I called back ten minutes later and they were booked for the day. After that it was difficult to schedule a drop off time and date. They also kept calling me instead of the person receiving the container. I asked them several times to call the person receiving the container and they still continued to call me. This is not a service I would recommend or use again myself.

Ianimmanuel-O-Ke B.
Clasificación:

El cliente no dejó un comentario.

Dezra C.
Clasificación:

El cliente no dejó un comentario.

THOMAS JOHN D.
Clasificación:

I don't know the gentleman's name that's behind a desk at Roseville Center and Frazho he's very pleasant to work with and has a happy attitude and I will rent vehicles from that facility again flagstar.com human

Erica L.
Clasificación:

Ken went above and beyond. He was courteous, efficient, friendly, and kind. It's rare to find such amazing customer service and he definitely exceeded my expectations.

Randell M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TIMOTHY PETER-LO C.
Clasificación:

Great, friendly customer service from start to finish

JOHN RUSSELL H.
Clasificación:

El cliente no dejó un comentario.

ELAINEAGNES K.
Clasificación:

El cliente no dejó un comentario.

Nichelle J.
Clasificación:

The truck was leaking oil just a FYI but everything else was fine q

lawrence B.
Clasificación:

i was given a trailer with a broken ramp, made loading difficult. when i returned and told them, they said they were aware of the broken ramp. What , then why did you give me this trailer when there are 3 other trailers here. no answer.

Jeromemaurice S.
Clasificación:

El cliente no dejó un comentario.

PATRICIA ELAINE S.
Clasificación:

Very clean and wonderful staff! Will definitely recommend to friends!

ZEXAD SAMEER D.
Clasificación:

El cliente no dejó un comentario.

Brian J. | Overall Experience |
Clasificación:

Lawrence and David were extremely helpful. There was an issue getting my 2 units split and they both had a great attitude toward getting it resolved and worked together to get the problem fixed for me. They do an excellent job at representing the Uhaul brand.

Sherry H.
Clasificación:

I used the 24 hour drop off.

ELIZABETH RUTH B.
Clasificación:

El cliente no dejó un comentario.

KIMBERLY LYNN O.
Clasificación:

El cliente no dejó un comentario.

Douglas L.
Clasificación:

El cliente no dejó un comentario.

JASMINE MONIQUE W.
Clasificación:

The truck I reserved never came back(20ft) so they gave me a bigger one(26ft)

joe w. | First Impressions |
Clasificación:

I just moved in so I guess I’ll find out how everything goes in the long run. So far so good.

Anthony J.
Clasificación:

Was charge double then what was originally supposed to be charged for.

OTTIES W. | First Impressions |
Clasificación:

Great Management and team!!!!

Maureen K. | First Impressions |
Clasificación:

The only issue I had is that it took an hour before anyone could check me in and give me my unit.

Shelby G.
Clasificación:

We had to wait 20 minutes before we could even return the truck as everyone was outside. I didn't want to wait so long just to return

Allyson R.
Clasificación:

El cliente no dejó un comentario.

Mitchell B.
Clasificación:

El cliente no dejó un comentario.

carmen m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

WILLIAM FRANKLIN B.
Clasificación:

El cliente no dejó un comentario.

JOSEPH DALE P.
Clasificación:

Have additional staff on hand to assist with customers.

Angel S. | First Impressions |
Clasificación:

I will recommend it to everyone

Gene H.
Clasificación:

El cliente no dejó un comentario.

MAYA ASHANTI-CHR M.
Clasificación:

Make sure that the customer knows exactly where to drop off equipment. Reduce hold times when customers are calling in.

BRENDA JOYCE D.
Clasificación:

El cliente no dejó un comentario.

Leta C.
Clasificación:

Employee helping me had mask around chin. Disappointing. Also, when returning truck, one person working (same employee, mask still around chin), and 5 of us in line. I ended up outside doing online return. First time at this location, unsure if I will use them again.

CHARLES ALLAN W.
Clasificación:

Great customer service and on of the better experiences with U-Haul

Nefertari P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Melissa B.
Clasificación:

I has an issue with the mobile check in process. My Location Services were enabled, but the website was unable to recognize my location. I popped into the facility and the staff was incredibly helpful and had me on my way within minutes.

WILLIAM LEROY H.
Clasificación:

El cliente no dejó un comentario.

Scott W.
Clasificación:

Great service and delivery and pickup drivers

JOHN RUDY O.
Clasificación:

Could not do my reservation online as requested and ended up calling in my reservation to customer service. At the time of the call told different than what the manager said 2 days prior. Then when getting that discrepancy cleared up was then given a different price for per mile. At the store I was not able to complete my part online for the reservation. How can you require things online yet doesn't work ?

Edward C.
Clasificación:

The young lady operating the front desk was polite and efficient. Renting A U-Haul truck from this location is the best experience I have ever had.

Kendra G.
Clasificación:

Lower the mileage prices

MARK CHRISTOPHER O.
Clasificación:

El cliente no dejó un comentario.

Christopher H.
Clasificación:

I tried to check in using the app, but it wouldn't work because it could not determine my location. After checking in at the counter (which was a good experience (fast, helpful, everyone wearing masks) I again needed to use my cellphone to confirm damage, fuel, mileage, condition of truck, etc.. It took over half an hour, with the connection finally freezing during a picture upload. After another trip to the counter the manager came out to help. So the entire check out process took about one hour. Oh, that includes my reservation was for one location, and when I went there they told me my reserved truck was at a different location 2 miles further away.

JOSHUA LAWRENCE F.
Clasificación:

The clerk was really helpful great job

Jon L.
Clasificación:

El cliente no dejó un comentario.

robert M.
Clasificación:

Customer service rep was very attentive, informative and helpful. All of which made for an easy pleasant experience.

MARLENE NICOLE G.
Clasificación:

I had problems accessing the website due to it not being able to locate my phone even though location services was switched on. Luckily I was picking up and dropping off during normal business hours. The van was not extremely clean: pretzel on the floor, McDonald's cup tucked in the side railing in the back. Staff often wasn't wearing masks. Returning the vehicle seemed to take awhile as the employee was on a smoke break the entire time.

Leona H.
Clasificación:

Be totally clear regarding pick up and delivery fees. I was very happy with using the UBox. All items were delivered in tack.

Laura L.
Clasificación:

I am very disappointed by this transaction. I noticed few ripped bags and found a lot of rat feces (I have pictures) in few of my boxes. I paid close to 2000 dollars just to receive my belongings covered in rat poop. I am not very happy with this experience.

wanda H.
Clasificación:

El cliente no dejó un comentario.

MARTIN D C.
Clasificación:

Had trouble locating a truck online and had to call customer service to make the arrangements. Spoke to Tim in Texas and he was very very helpful! Thank you all. We might need to use a smaller truck later on and will be sure to call Uhaul.

michael D.
Clasificación:

I AM A LONG TIME CUSTOMER OF UHAUL AT FIRST TO CONTACTED THE LITTLE MACK LOCATION IN ST CLAIR SHORES THE FEMALE ATTENDANT SAID NOTHING AVAILABLE AND OFFERED NO HELP I WAS DISAPPOITED WITH THE SERVICE BUT WNT TO YOUR LOCATION ON GRATIOT AND FRAHZO IN ROSEVILLE AND RECIEVED GOOD CUSTOMER SERVICE

Dewayne W.
Clasificación:

I reserved a 10 truck via on-line and it was not available when going to pick it up. I was offered a cargo van instead and accepted it. DO NOT OVERBOOK. I would like a deduction in my bill due to the inconvenience.

Matthew S.
Clasificación:

The mobile phone check-in process failed. I could upload my headshot, but when I tried to upload my driver's license photos, it just said "loading". I had similar problems when going through the inspection process before taking the vehicle off the lot.

john N.
Clasificación:

Found half smoked cigar butt on dashboard and cigarette vapor in cup holder was all sticky

Joe M.
Clasificación:

El cliente no dejó un comentario.

JOSEPH P.
Clasificación:

El cliente no dejó un comentario.

YVONNE S.
Clasificación:

From my experience, there seems to be nothing to improve. I was pleased with the service & sales people.

MONTRECESHAVON W.
Clasificación:

Great service at this location at pick up and drop off. I also rented a storage unit at this location and moved my stuff from my old/outdated unit to this one. Cool people at this location!

OTTIES W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ROBERT JOHN G.
Clasificación:

El cliente no dejó un comentario.

TRACEY SOULEYRET C.
Clasificación:

El cliente no dejó un comentario.

Sonia A.
Clasificación:

El cliente no dejó un comentario.

Connie H.
Clasificación:

It was very busy I had a scheduled time to pick up at 9:00 took until 11:00 to get cargo trailer. One way to Florida was given drop off place close to me on Fruitville rd was denied to leave it there because he “had no room”. Had to take to Tamami trail also was told no room take to Bradenton which is 1/2 hour drive. No I'm pissed and denied left it there. I paid 364.00 fir a 4x8 cargo trailer should not have to deal with that kind of service!

tyara H.
Clasificación:

Easy, quick, no complaints!

GREGORY JAMES L.
Clasificación:

everything was good at the gratiot location. I reserved a trailer at the 13 and ryan location for saturday but the person who rented it before me didnt return it on time so i went to get the trailer and couldnt. very inconvienent to have to check around and find another trailer

Michael W.
Clasificación:

Team on-site, were professional and good to work with. 1st rate.

Robert L.
Clasificación:

Return app would not work . Needs work also reservation app very glitchy.

ZINA RENELL D.
Clasificación:

El cliente no dejó un comentario.

JAVON LOUISE-NIC J.
Clasificación:

The truck drive like shit. I only use the truck for an hour and was charged 124 never again

ANGELARENEE C.
Clasificación:

it was all good, an i cleaned it, the way i receive it. clean, clean, clean. the truck drove very good. nice location. 😊

duana m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robert Z.
Clasificación:

Calvin the GM is awesome definitely sticking to his store

LINDSEY ANN P.
Clasificación:

El cliente no dejó un comentario.

Adrienne G.
Clasificación:

David was very helpful

ericka E.
Clasificación:

El cliente no dejó un comentario.

SANDRA A.
Clasificación:

El cliente no dejó un comentario.

David Y.
Clasificación:

El cliente no dejó un comentario.

Jessica D.
Clasificación:

El cliente no dejó un comentario.

COREY LAMONT W.
Clasificación:

El cliente no dejó un comentario.

Rhonda G. | First Impressions |
Clasificación:

Wish I didn’t have to wait so long to get what I wanted

rhonda g. | Overall Experience |
Clasificación:

It would have been nice to get a pro-rate on the renaming month i had left. I had a half month left and I feel I should have been credited. I also waited an excessive amount of time getting what i needed.

Rhonda G.
Clasificación:

The tire pressure indicator light was on when I picked up the truck.

Stephan B.
Clasificación:

El cliente no dejó un comentario.

April T.
Clasificación:

Driver Tore up my grass, dropped the uboxes and was not careful with my stuff at all.

MELVIN LAWRENCE H.
Clasificación:

Very professional staff. Will definitely recommend this location.Leave things as they are, no need in fixin if not broken.

Brian Y.
Clasificación:

El cliente no dejó un comentario.

GEORGE NICHOLAS T.
Clasificación:

El cliente no dejó un comentario.

george T.
Clasificación:

All good!

Robert T.
Clasificación:

El cliente no dejó un comentario.

Damaris V.
Clasificación:

Charged for dropping trailer off at different location. After talking to representative putting me 20 mins away from my house and returning almost an hour from where I live. Crazy

Virgina W.
Clasificación:

Pay more attention to what you're doing.

fiona B.
Clasificación:

El cliente no dejó un comentario.

Jessicalynn C.
Clasificación:

El cliente no dejó un comentario.

tiffany B.
Clasificación:

El cliente no dejó un comentario.

Kirt D.
Clasificación:

El cliente no dejó un comentario.

Daniel S.
Clasificación:

I had to walk 2 blocks to get the truck. NOT GOOD. SHOULD HAVE BEEN READY AND WAITING FOR ME! VERY BAD CUSTOMER SERVICE AND VERY BAD SETUP. I placed my order online. I even checked in online. Still took over an hour to get set up once I showed up. AND THEN I HAD TO WALK 2 BLOCKS TO GET THE TRUCK. I WILL NOT RETURN TO THIS LOCATION! HORRIBLE EXPERIENCE !!

TEQUELLABABBARET A.
Clasificación:

The vehicle I was given had service lights on, check engine, seat belt light and service air bag. Vehicles should not be sent out like that

edward B.
Clasificación:

The lock on my box was broken and one of the Latch was broken but all my belongings was all intact.

kenneth D.
Clasificación:

Very nice service will do business with next time!!!

Brittainy C.
Clasificación:

El cliente no dejó un comentario.

jaquan B.
Clasificación:

El cliente no dejó un comentario.

Amilaura G.
Clasificación:

Offer a discount for the HUGE inconvenience of computers crashing down and me having to wait 2.5 hours to get my Uhaul rental..would have been appreciated for the wasted time.

MARK RONALD K.
Clasificación:

was not a problem for short trip, but it appeared the external mirrors on 15-ft truck were not adjustable. could there be a note on adjustment procedure?

lawrence W.
Clasificación:

CLOSE THIS LOCATION DOWN, TO BIG AND NO SERVICE, GIVE THE BIZ TO SOMEONE THAT CAN , GO ELSE WHERE

CHRISTOPHERDAVID B.
Clasificación:

The self return website was down. It would not recognize location.

BRAD DONALD B.
Clasificación:

GM had no concern for my situation. Reserved a truck for 8am, showed up no truck. They couldn't "find one" said they were all sold out. I asked to get one of the ones out in the lot and the response was " they are reserved, maybe I should reschedule". I HAD A RESERVED TRUCK TOO. They let me use one with a hole ripped in the top so water came in. There was no discussion of a discount or anything. Horrible experience, horrible management.

Marinda D. | Overall Experience |
Clasificación:

Employees including the manager do not wear masks properly even when a disabled, immunocompromised customer asks them to. They are rude and not helpful at all. They cost me several hundreds of dollars in rentals due to not helping and being rude. I would never rent from them again nor ever recommend them.

Sarah C. | Overall Experience |
Clasificación:

Everyone we encountered while using storage was very nice and helpful.

April P. | First Impressions |
Clasificación:

Very friendly. Very helpful.

Lori W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Melinda C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

alvin s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Donita A. | Overall Experience |
Clasificación:

The staff especially the manager Calvin at this location are super friendly, attentive and professional !! Customer service is key here , I would recommend this location !!

Patricia J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jacquelyn T. | First Impressions |
Clasificación:

Courteous Efficient Service

Edward K. | Overall Experience |
Clasificación:

stress free moving experience!

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