Customer Reviews for U-Haul Moving & Storage of Rose City

1,267 comentarios

411 N Northwest Loop 323   Tyler, TX 75702
(1/4 mile north of 64 Hwy on loop 323)

(903) 939-2913

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(903) 939-2913

411 N Northwest Loop 323
Tyler, TX 75702
(1/4 mile north of 64 Hwy on loop 323)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This was an amazing experience, mainly due to the service provided by "Darren". He was courteous, professional and very thorough in his communications. He was VERY impressive!

LUCIEN D. 
Clasificación:
5.0

All of the people I spoke to were so courteous & helpful! I haven't seen customer service like this in a long time. They were so friendly that you can tell they really want your business. God willing, I will be back to use this uhaul & highly recommend using them!

MELINDA D. 
Clasificación:
5.0

Can't think of anything

CRISTEN M. 
Clasificación:
4.0

Sometimes really difficult to get in touch with personnel on phone. I lived out of town and couldn't always physically go to Tyler.

Alyse B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONDALL L. 
Clasificación:
5.0

The manager and staff were verry helpful. You should be proud of these people

Larry C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B. 
Clasificación:
5.0

Great service, Darren was wonderful and helpful.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLTON J. 
Clasificación:
5.0

I was promised a refund of $20 but they never kept their word

Ryland S. 
Clasificación:
5.0

Best uhaul owner/host I've ever seen, I hope to see again soon my friend! Zee Roma's

Njazi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derick T. 
Clasificación:
5.0

I got off the Greyhound Bus at 2616 West Gentry Pkwy. in front of the U Haul Store Only to fined it was CLOSED when I made My Reservation they didn't say anything about being Closed I had to walk 4 miles to another U Haul Location to get a truck and then drove to another location to a car trailer. Maybe A Heads Up Next Time Please

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL L. 
Clasificación:
4.0

No problems.

Harold B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven V. 
Clasificación:
5.0

Mr.John absolutely top notch sale representative!!

Carlos E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

Fantastic Experience, Manager and Staff!

TAFT III R. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY G. 
Clasificación:
5.0

I was instructed to go to location on Gentry on Friday at 4:00 to pick up my u-haul. When I got there location did not have anyone present - I arrived at 3;50 pm. Sign said open till 4:30 on door So needless to say I didn't get a uhaul. But I called 1 800 number and they made a reservation for me for Saturday at location 411 N NW loop 333 and they were fabulous! So all turned out excellent but stay away from Gentry location!!

dennis L. 
Clasificación:
4.0

The truck walked all over the road. I was very nervous driving this thing. When you add a little wind with a road walking truck…. Bad combination. It was not safe at all

Brent H. 
Clasificación:
5.0

Always professional and patient and friendly service in this location, I've used their service for 5 yrs every time I've moved !!

Kisha W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Loretta O. 
Clasificación:
1.0

nothing was check in asked for a receipt said it would be emailed go me

Pamela S. 
Clasificación:
4.0

El cliente no dejó un comentario.

marcia s.  |  Overall Experience 
Clasificación:
1.0

This location was not the location that I chose to pick up at. I was sent here because the location that I initially chose was closed for the Thanksgiving day weekend. The person that served us was very busy and stated that his helper called in sick with a hangover. Customers were knocking on the locked door as we were being processed. Due to the busy nature of this location, the attendant did not give me the veteran discount that I had requested. Instead, he said that would be taken care of at the drop off location.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cedrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandler S. 
Clasificación:
5.0

Nothing. Great service. Great little trailer which handled great in good shape with great tires

JOHN W. 
Clasificación:
4.0

French fry on passenger side floor. Sticky substance on floor of truck where overhead door closes. Friendly people but seem understaffed

LEAH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lakesha J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan M. 
Clasificación:
3.0

UHAUL mobile check-in would not function properly. Check-In was delayed by 2 hours due to system issues Gas gauge was lower than the paperwork Cargo Van's check engine light was still on Cargo Van's "air pressure" indicator was malfunctioning

Jeffery M. 
Clasificación:
4.0

We were originally scheduled to drop this truck off at another location on Old Jacksonville Rd and the representative there refused the truck indicating the facility was full. That individual was not helpful at all and does not represent your company well. The folks on Loop 323 were very professional and accommodating in accepting the vehicle

William M. 
Clasificación:
5.0

john and aJames please help i need a truck and need a ride to get it my family is too self centrered to give me a ride or call a tsaxi

ronnie S. 
Clasificación:
5.0

Darren and James helped me very much am going thru some things in my life right now they were a blessing and the owner is a very understanding and good man thank yall very much

Jared S.  |  First Impressions 
Clasificación:
5.0

Darren and James helped me very much am going thru some things in my life right now they were a blessing and the owner is a very understanding and good man thank yall very much

REBECCA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine C. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAMELA B. 
Clasificación:
5.0

Everything went smoothly n was handled very professionally He was nice n very helpful Wouldn't change anything

Lyndell C. 
Clasificación:
3.0

Concerned if the ratchet on the auto trailer will be repaired as reported above ?

CARL B. 
Clasificación:
5.0

Very good

DANIEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamie B. 
Clasificación:
3.0

It's somewhat difficult to enter due to a tight lane and no room to park due to the storage area gate access. Especially with a trailer. Otherwise site is fine.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C.  |  First Impressions 
Clasificación:
4.0

Improve the entry way area. It gets blocked due to storage customers using the same entrance as the equipment/vehicle return customers.

Harold P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda M. 
Clasificación:
5.0

Customer service was excellent! I needed to extend my rental to two days. I called and the issue was handled quickly and professionally. I was very pleased. Thanks so much!

URONDA L. 
Clasificación:
3.0

Do NOT assign a drop off location without the customer's consent. I was assigned a drop off location by U-Haul (not the pick up clerk) when the pick up clerk told me that it was left open. This caused much trouble when I dropped the truck off thinking that I could choose a location after I arrived at my destination.

rebacca freeman M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward T. 
Clasificación:
5.0

Took pics completed drop off procedure…..mic drop

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia C.  |  Overall Experience 
Clasificación:
5.0

They kindly processed my storage agreement by phone to accommodate my late arrival. Very helpful!

Erin P.  |  First Impressions 
Clasificación:
5.0

James was top notch and he really went above and beyond helping us to replace a fuse so that everything was up to standard and we were good to go !!!!! He really impressed us with his willingness to go the extra mile !!!!

Carol S. 
Clasificación:
4.0

Mr John was amazing and any situation that came about, he handled with grace and experience. The facility is well kept and clean.

Lakesha J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

Folks at checkin were great, Jimmy and Yukenka(?) Owner at return was great. Great people. Will come back even though its further than others from my house.

Quinn C. 
Clasificación:
5.0

Jimmy was hands down the most informative, thoughtful, customer oriented person I have encountered at a UHaul location. He made sure I had exactly what I needed and not once did he try to over sell me anything.

Derek S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
4.0

From secondary driver

Anita W. 
Clasificación:
5.0

Professional store front, friendly folks.

Curt L. 
Clasificación:
5.0

The first time I made a reservation with hitch world and the key wasn't where it was suppose to be so these guys really helped me out

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARVIND P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Knetoya R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wardrual P. 
Clasificación:
1.0

Very ridiculous

Blake G. 
Clasificación:
5.0

Nothing on my end. I was happy

LEAH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Foresta N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton K. 
Clasificación:
1.0

When I dropped off the trailer, I asked the guy for proof that I drop off the trailer and he seemed bother. So then he told me , he will have eto take me to the office to get one. Then I started to provide him with my info just in case he needed to find me in the system and he gave me an attitude saying that he got it. Then he printed the receipt and he turn to the side to look at his phone and gave me the receipt. I say thank you so much and he didnt say a word as he was more interested in his phone. He didn't even look at me. It looked like he was really mad because I asked for a receipt. I honestly think that this place had the worst customer service I have seen.

GIOVANNI F G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
5.0

BIG operation going on here, and very well maintained. Some of the friendliest and knowledgeable Uhaul employees I've worked with, if not THE Friendliest. John and James made my day easy. This is the uhaul I'm going to from now on.

Zane H. 
Clasificación:
5.0

The people at this location were fine. However, to get to them took a ridiculous process of going to the website, entering lots of info, ordering what I wanted, then being told it wasn't available only after I ordered, then calling in, then being directed to a prior UHaul location, which didn't have the trailer I wanted or the trailer I ordered, but one in between with no ramp, then more phone calls to get me this location, which had this trailer. This trailer was an absurdly heavy 1240 trailer that fits one motorcycle, compared to my 400lb trailer that carries two bikes. My car really struggled to pull this absurdity, though it does fine with two bikes on my trailer. I wanted a trailer, not an Abrams tank. Even the motorcycle trailer I first wanted is over 800lb. The weight and lack of space on the trailer made the trip decidedly worse.

BRIAN H. 
Clasificación:
5.0

The trailer I reserved 5 days before was not there.

Paul G. 
Clasificación:
5.0

James is awesome!!!

Deverre B. 
Clasificación:
5.0

Love Mr.John and his team so friendly

Chataka W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN L. 
Clasificación:
4.0

The location was easy to find and get into. However, I wish that the after-hours drop was more clearly marked and had corresponding directions to what is seen online. Calling the number on the door was great, and the nice man helped us, so all was good! Small thing, but the area needs to be a little bit more well-lit and accessible for after hours pick up (so you don't have to park in a somewhat dark area, then step down a huge step in order to get to the drop box). It was fine for us, but It might feel different if you were by yourself or waiting for a ride pick up.

Sarah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY M. 
Clasificación:
4.0

Office staff was super friendly, and explained everything to expect. Windshield was filthy inside and out. Had to spend 15 min. cleaning it before starting out. Engine was sluggish, even on small hills. 26,000 odometer miles might mean a tuneup is due, or maybe retire this van? Air conditioner was the greatest. 96 degrees outside; perfect inside the cab.

Wendell H. 
Clasificación:
5.0

Put a dolly in the truck when moving a washing machine and dryer

SANDRA D. 
Clasificación:
5.0

Very friendly staff.

Perry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

Even though I thought the Location was closed he came right out to assist me. Very nice young man. Thank you for being there and assisting me.

Kimberly W. 
Clasificación:
1.0

The whole thing was screwed up I wanted a 6x12 utility trailer I had reserved but there wasn't one in Tyler Texas area to pick up. I've used uhaul for 40 years and never had a problem like this!!!!

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel G. 
Clasificación:
5.0

Your employees were fantastic. Our truck got a flat and that was very inconvenient but that was nobody's fault. Thank you for all that you did and we will come back

yonna Y. 
Clasificación:
5.0

I always like coming to this location. It's close to me and they always have what I need. The people who work there are great!

Vicki G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER T. 
Clasificación:
1.0

The customer service was poor. Long wait times. Unorganized.

Jeb R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
1.0

There was only one person at the location when we arrived to pick-up the equipment and he was working under the hood of a truck. There were at least four customers waiting in line to pick up. I had checked in on-line but it still took an hour and a half to get my equipment.

David P. 
Clasificación:
4.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trenton S. 
Clasificación:
1.0

I am very disappointed with this experience today. O was given a truck that was passed Empty. Told to go the the nearest gas station. Do not feel like that was appropriate for them to do. Will I Come to that location again. Not unless I just have to

PATRICIA S. 
Clasificación:
2.0

Upon returning my rental they did not put it in the system. They called me three times asking when I would return the truck after I'd returned it 5 hours earlier than scheduled due back. Then they charged me for fuel when it had been filled back up to requested amount.

Caitlin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

cedric m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA N.  |  First Impressions 
Clasificación:
5.0

Friendly staff and the best price. So glad I stopped by.

robin e.  |  First Impressions 
Clasificación:
4.0

James and John where very polite helpful and caring. They where very professional and polite. I have no complaints the place was clean and the pricing was affordable. I would definitely recommend this facility.

Detra C.  |  First Impressions 
Clasificación:
5.0

James was very helpful and I would definitely recommend the service to others.

Carleisha J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaci N.  |  Online Move In 
Clasificación:
5.0

John and Jimmy went out of their way to help us with our needs.

Mary N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Antionette W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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